Target s Guide to Change Management

Size: px
Start display at page:

Download "Target s Guide to Change Management"

Transcription

1 Target s Guide to Change Management SUCCESSFUL CHANGE CHANGES EVERYTHING L AMARSH.COM 505 N O R T H L A K E S H O R E D R I V E, S U I T E 1210 C H I C A G O, I L L I N O I S U S A P F L A MA R S H G LO B A L

2 Targets of change have a role to play as well that makes them partners with key Change Agents and Sponsors. Over the years we have provided much support for change management practitioners whose job it is to help people impacted by change to move through the delta and successfully achieve new, future desired states. A key part of that effort has been our concentration on the role that management plays. We have built a process for developing their capability and willingness to be effective Sponsors of change. As Change Agents and Sponsors have become increasingly skilled, we realize that if we are not careful we could be sending the wrong message to those who have to change. The effort we are putting into the role of change management practitioner and Sponsor to help Targets of change does not mean that they, the Targets, can be passive and rely on those in charge of the change to do all that is necessary. Targets of change have a role to play as well that makes them partners with key Change Agents and Sponsors. This ebook is for Targets -- those who for the good of the organization s change efforts and their own good, need to be proactive and not passive to become true partners in the change process. A Target s Guide to Change Management Victim? Target? Partner? The third role in change needs a guide as much as the Sponsors and Change Agents do Changes in your organization s business and how your work is done are impacting you. Your leadership wants to be sure you get the support you need as you and your organization go through these changes. As a part of this support, reading this ebook will help you explore how change affects you personally. It will also help identify the obstacles facing you as you experience changes and build plans to enable you to deal with each. You will come away with a basic process to help you gain more control over specific changes happening to you. As part of that control, you will be able to create a list of questions and concerns that can be given to your leadership. And finally, you will learn how you can participate in change and develop action plans for yourself to help you move forward. K. Judge 1 TARGET S GUIDE TO CHANGE MANAGEMENT

3 K. Judge Successful change needs management, change agents and the people impacted to operate as partners in the change. Importantly, there is a downside to the changes you are being asked to make when you are not feeling like a true partner in the change process. Change happening to you when you feel that you don t have any control over it can cause worry and anxiety. When you don t feel you have control, you can become frustrated and feel that management cares more about the changes than you as an employee. In their effort to help you to accept the change, Change Agents make sure to identify everyone who is being asked to change by proactively thinking about what concerns, fears and/ or questions these Targets may have. They then determine what they can do to reduce or prevent relevant fears, concerns and/or questions to make it easier for you to change. Good for them. And for your organization, it also causes problems when you as the employee don t feel control over the change process. When this happens, you can t work with the same level of energy and your concerns and issues can seriously threaten changes that need to be made. Change Agents and Sponsors may not get it right and they may miss key resistance sources you are experiencing. They might even misread the depth of your reaction to the change, but it s you who is experiencing change and only you know best what your reaction is and what you will need in order to eventually change. You are also the only one who can make the determination of whether or not you will make the choice to change. Leaders and Change Agents believe everyone will have to change. You do have a choice, and that choice must be communicated. Even though the old computer system is being taken away or your desk is being moved five -- or 500 miles -- down the road and it appears you have no choice, you can chose not to change. You can leave the organization, though the consequences of that choice may be severe, it remains a choice. To make an informed choice you need to know what the real consequences will be if you chose not to change. Successful change needs management, Change Agents and people impacted to operate as partners in change. Partnership means groups agree to work together for a common goal. In this case it s simple -- successful change for the organization and you, the employee. It takes willingness on the part of all parties to make it happen. In many organizations today, leadership makes the commitment and is willing to establish such partnership. So, what do you need to do to fulfill your role as a partner? You need to figure out if you have concerns and issues around any particular change. You need to accept that there are ways you can get answers to your concerns, not always initially, and not always fully, not because management is keeping things from you but because information develops over time in any change. There are three basic elements to being a partner in change that Targets need to understand and accept: 1 While you may not be able to control the change, you can control how you react to it. 2 You have the right to seek information and support needed to cope with the change. 3 You have the right to make a choice to change or not to change. 2 LAMARSH.COM Resistance to change is a normal reaction when we face changes that threaten to knock us out of the place we are comfortable. We experience resistance in our personal lives when we find out we have to make a change. Even positive changes like getting married, buying a car or even rearranging the furniture in the living room can trigger related concerns. It makes sense that as you start to change you may also start to second guess the decision and begin to resist the change or wonder if you will be willing to make the change. This natural and normal reaction to change can result in uncomfortable feelings. We have all experienced similar reactions, maybe even all of them at times. I know how to do my job, and others recognize my skill. I am going to look like a fool trying to manage these new robots they are installing. Are they kidding? I have been using an Excel spreadsheet that I designed years ago. It works well. Everybody gets paid and gets the right amount of pay. I m not giving up my spreadsheet. I ve been keeping track. I counted seven big changes our foreman has announced this month alone. I can handle changes, but not that many! Can you believe the changes being talked about? I don t see any reason to change from the way we do things now. And I don t like the changes we are making. The new break schedule means I can t play cards with Herman and Eileen from the other line. They will now have different break time. We ve been playing every day for 6 years. Why change that? Are they trying to tell me the way I work today is wrong? That I m not a good employee? They say I have to uproot my family and move to the new location. Why can t we stay here? Watching how the company has done changes in the past I don t believe these will be any more successful this time than the last time or, if it is successful, the way it will be done is too painful. Let s look at what Targets need to do in the partnership. A critical first step is to do a thoughtful assessment of your own orientation to change. Consider your experience with past changes and your reaction to them. Use this Target Assessment to help you gain a perspective on how you approach change.

4 Target Change Assessment In general when it comes to making changes: Don t have enough information Never Rarely Usually Always 1. I am willing to take risks I am willing to disrupt the status quo I am willing to fight for the changes that I believe are valuable I am able to accurately assess and articulate my feelings I am bored if things stay the same for too long I am able to live with a high level of disruption and lack of definition I am willing to try to adjust and negotiate the Desired State I am willing to adjust and negotiate the change process I am willing to spend time building a Personal Change Plan I recognize that change is a critical part of my job and my future Scoring History Assessment Total Score 10 x 25 = % Number of Don t Know Enough About Myself Assessment Legend Less than 45%: Serious danger Between 46 and 65%: Serious concern Observations 3 LAMARSH.COM

5 Then build your own Personal Change Management Plan for each of the changes facing you. A Personal Change Management Plan Gather Information about the Change Develop Understanding of the Change Make an Informed Choice Choose to Resist // Choose to Accept Accept the Consequences // Get More Support The end result is an opportunity for you to be more objective and rational in your decision to change or not to change. There are three steps to help you build your own safety net collect the information you need, analyze that information and design an action plan for yourself. Be a partner and gain more control over your life at work. Our most recent book, Change Better Survive and Thrive During Change at Work and Throughout Life, details the Personal Change Management Plan and provides you with both a paper copy of the accompanying workbook and an access code to download an electronic copy from LaMarsh.com. Organizations that recognize the value of building a change partnership with their employees will be stronger and more competitive. Employees who are willing to embrace that partnership and do their part will experience less stress, have more control, and make a large contribution to that success. What You Need to Do Gather Information about the Change COLLECT INFORMATION Are you satisfied that you know enough about the change you are being asked to make? Why change? Change to what? How the change is being done? Develop Understanding of the Change ANALYZE THAT INFORMATION Now take the information you have and sit down and study it. Do you have enough understanding of the change to decide how you are going to act: to support the change or to go after more data or to decide not to change? Make an Informed Choice Choose to Resist // Choose to Accept Accept the Consequences // Get More Support MAKE AN INFORMED CHOICE With the information and the understanding you have gained, knowing what kind of support you will need if you change, and with the knowledge of what will happen if you choose not to change, make an informed choice about this change facing you 4 TARGET S GUIDE TO CHANGE MANAGEMENT

6 To register or receive more information call visit

Successful Change Changes Everything

Successful Change Changes Everything Successful Change Changes Everything AN ANTHOLOGY OF ROLE-SPECIFIC CHANGE MANAGEMENT GUIDES SPONSOR S GUIDE TO CHANGE MANAGEMENT PA G E S 1-5 CHANGE AGENT S GUIDE TO CHANGE MANAGEMENT PA G E S 6-9 TARGET

More information

Change Agent s Guide to Change Management

Change Agent s Guide to Change Management Change Agent s Guide to Change Management SUCCESSFUL CHANGE CHANGES EVERYTHING L AMARSH.COM 505 N O R T H L A K E S H O R E D R I V E, S U I T E 1210 C H I C A G O, I L L I N O I S 60611 U S A P. 3 1 2.

More information

MANAGING CHANGE. A Tool for Individuals Impacted by Organizational Change

MANAGING CHANGE. A Tool for Individuals Impacted by Organizational Change MANAGING CHANGE A Tool for Individuals Impacted by Organizational Change The Case Study 1 Bheka had been working at a remote duty 2 Bheka Khumalo was sitting at his desk thinking about all of the changes

More information

Moving on! Not Everyone Is Ready To Accept! The Fundamental Truths Of Retail Trading!

Moving on! Not Everyone Is Ready To Accept! The Fundamental Truths Of Retail Trading! Moving on If you re still reading this, congratulations, you re likely to be in the minority of traders who act based on facts, not emotions. Countless others would have simply denied the facts, and moved

More information

A Learning Paths Whitepaper. Rapid Onboarding 3 Keys to Success

A Learning Paths Whitepaper. Rapid Onboarding 3 Keys to Success A Learning Paths Whitepaper Rapid Onboarding 3 Keys to Success The Importance of Rapid Onboarding How soon would you be confident assigning a new employee to work with your most valued customer? When do

More information

A Guide To Understanding Your 360- Degree Feedback Results

A Guide To Understanding Your 360- Degree Feedback Results A Guide To Understanding Your 360- Degree Feedback Results 1 Table of Contents INTRODUCTION CORE BELIEFS... 1 PART ONE: UNDERSTANDING YOUR FEEDBACK... 2 360 Degree Feedback... 2 Evaluate Your Effectiveness...

More information

Resilience: Beyond Change Management

Resilience: Beyond Change Management Resilience: Beyond Change Management While we cannot control when change will happen, it is possible for prepared individuals to emerge from change better and stronger than those who are not. In this course

More information

Wellness Recovery Action Plan WRAP. Personal Workbook

Wellness Recovery Action Plan WRAP. Personal Workbook Wellness Recovery Action Plan WRAP Personal Workbook GR/LD April 2004 Wellness Recovery Action Plan (WRAP) The Wellness Recovery Action Plan is a framework with which you can develop an effective approach

More information

Learning to Delegate

Learning to Delegate Learning to Delegate Overview Tips for managers on how to delegate Why is delegation necessary? Why do many managers have a hard time delegating? What to delegate What not to delegate How to delegate Give

More information

You can t get to where you re going until you leave where you ve been.

You can t get to where you re going until you leave where you ve been. You can t get to where you re going until you leave where you ve been. The great thing in this world is not so much where we are, but in what direction we are moving. ~Oliver W. Holmes 1 The Three Phases

More information

The Kids Book About Family Fighting. By Family Fighting Expert 2009 Erik Johnson www.conflictmediationcoach.com

The Kids Book About Family Fighting. By Family Fighting Expert 2009 Erik Johnson www.conflictmediationcoach.com The Kids Book About Family Fighting By Family Fighting Expert 2009 Erik Johnson www.conflictmediationcoach.com 1 When a family experiences stress or anxiety they cope by taking on roles to avoid or deflect

More information

Choosing a positive attitude

Choosing a positive attitude Choosing a positive attitude How attitude can affect your performance Barry Rennie Your attitude will have a direct impact on your performance. You can choose the attitude that you take into a match (or

More information

LOVE AND PASSION- THE ULTIMATE RELATIONSHIP PROGRAM COMPANION WORKBOOK

LOVE AND PASSION- THE ULTIMATE RELATIONSHIP PROGRAM COMPANION WORKBOOK LOVE AND PASSION- THE ULTIMATE RELATIONSHIP PROGRAM COMPANION WORKBOOK No matter how much we love our children, no matter how close we are to our Creator, no matter how important our work is, ultimately,

More information

New Beginnings: Managing the Emotional Impact of Diabetes Module 1

New Beginnings: Managing the Emotional Impact of Diabetes Module 1 New Beginnings: Managing the Emotional Impact of Diabetes Module 1 ALEXIS (AW): Welcome to New Beginnings: Managing the Emotional Impact of Diabetes. MICHELLE (MOG): And I m Dr. Michelle Owens-Gary. AW:

More information

This brochure suggests some strategies for helping someone you know who is living with a terminal condition. Understanding emotions and feelings

This brochure suggests some strategies for helping someone you know who is living with a terminal condition. Understanding emotions and feelings This brochure suggests some strategies for helping someone you know who is living with a terminal condition. Finding out that someone you know a relative, acquaintance, workmate, or friend - is going to

More information

Louis Gudema: Founder and President of Revenue + Associates

Louis Gudema: Founder and President of Revenue + Associates The Interview Series - Presented by SmartFunnel Interviews of Sales + Marketing Industry Leaders Louis Gudema: Founder and President of Revenue + Associates PETER: Hello folks this is Peter Fillmore speaking.

More information

Is someone you know being abused? Do you know the warning signs?

Is someone you know being abused? Do you know the warning signs? Is someone you know being abused? Do you know the warning signs? Help, Hope & Healing Are you concerned that someone is being abused, but don t know what to do? You may suspect abuse is happening to a

More information

HOW TO SOLVE DAILY LIFE PROBLEMS. The Steps to Solving Daily Life Problems

HOW TO SOLVE DAILY LIFE PROBLEMS. The Steps to Solving Daily Life Problems HOW TO SOLVE DAILY LIFE PROBLEMS Everyone has problems in their life. For the most part, we are able to quickly solve them without much trouble at all. We either come up with a quick solution or use a

More information

Consider Reasons To Cut Down or Quit Drinking

Consider Reasons To Cut Down or Quit Drinking Consider Reasons To Cut Down or Quit Drinking The purpose of this step is to think about the best reasons for you to cut down or quit your drinking. The reasons vary for different people. The list identifies

More information

DESCRIBING OUR COMPETENCIES. new thinking at work

DESCRIBING OUR COMPETENCIES. new thinking at work DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE

More information

Sample Process Recording - First Year MSW Student

Sample Process Recording - First Year MSW Student Sample Process Recording - First Year MSW Student Agency: Department of Social Services Client System: Claudia Jones, age 22, unemployed single mother Date: February 22, 20xx Presenting Issues: Client

More information

How to Curb Anxiety and Panic Attacks Using CBT Techniques

How to Curb Anxiety and Panic Attacks Using CBT Techniques How to Curb Anxiety and Panic Attacks Using CBT Techniques 1 How to Stop Having Panic Attacks Using CBT Techniques Table of Contents. Introduction 2 Worry Wart 3 What is CBT? 4 The Big Difference 5 Why

More information

Personal Information This Wellness Recovery Action Plan belongs to: Name Address City State Zip Telephone E-Mail Special instructions

Personal Information This Wellness Recovery Action Plan belongs to: Name Address City State Zip Telephone E-Mail Special instructions My WRAP Plan 1995-2005 Mary Ellen Copeland, MS, MA All Rights Reserved P.O. Box 301, West Dummerston, VT 05357 www.mentalhealthrecovery.com Copeland Center for Wellness & Recovery P.O. Box 6464, Chandler,

More information

USVH Disease of the Week #1: Posttraumatic Stress Disorder (PTSD)

USVH Disease of the Week #1: Posttraumatic Stress Disorder (PTSD) USVH Disease of the Week #1: Posttraumatic Stress Disorder (PTSD) Effects of Traumatic Experiences A National Center for PTSD Fact Sheet By: Eve B. Carlson, Ph.D. and Josef Ruzek, Ph.D. When people find

More information

A Brief History of Change Management

A Brief History of Change Management A Brief History of Change Management IT S AN AMAZING STORY... THE BIRTH OF A PROFESSION L AMARSH.COM 3 3 2 S. M I C H I G A N AV E., 9 T H F L O O R C H I C A G O, I L L I N O I S 6 0 6 0 4 U S A P. 3

More information

IS THE BATTLEGROUND TO DETERMINE THE OUTCOME OF ALL BATTLES THAT WILL ARISE DURING THE NEXT 12 MONTHS.

IS THE BATTLEGROUND TO DETERMINE THE OUTCOME OF ALL BATTLES THAT WILL ARISE DURING THE NEXT 12 MONTHS. ARIES IS THE BATTLEGROUND TO DETERMINE THE OUTCOME OF ALL BATTLES THAT WILL ARISE DURING THE NEXT 12 MONTHS. Rav Berg, Days of Power Forewarned is forearmed. The 16th century kabbalist Rav Isaac Luria

More information

Getting Ready to Return to Work: Managing Worry about Return to Work

Getting Ready to Return to Work: Managing Worry about Return to Work Getting Ready to Return to Work: Managing Worry about Return to Work Back in Motion Rehab Inc. January 2014 Managing Worry about Returning to Work Most people experience worry and anxiety about going back

More information

What to look for when recruiting a good project manager

What to look for when recruiting a good project manager What to look for when recruiting a good project manager Although it isn t possible to provide one single definition of what a good project manager is, certain traits, skills and attributes seem to be advantageous

More information

Todd: Kim: Todd: Kim: Todd: Kim:

Todd: Kim: Todd: Kim: Todd: Kim: Todd: [0:00:18] Hey everybody, welcome to another edition of The Prosperity Podcast, this is No BS Money Guy Todd Strobel. Once again, we have my cohost, bestselling financial author Kim Butler with us,

More information

Recovery for Family Members

Recovery for Family Members Recovery for Family Members The first, and most important, thing to remember is that people with substance use disorders can get well and so can their families. You've survived together through major crises.

More information

MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION

MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION MODULE 10 CHANGE MANAGEMENT AND COMMUNICATION PART OF A MODULAR TRAINING RESOURCE Commonwealth of Australia 2015. With the exception of the Commonwealth Coat of Arms and where otherwise noted all material

More information

Emergency Volunteer. by counselors and other people I talked to that I would be required to do Service

Emergency Volunteer. by counselors and other people I talked to that I would be required to do Service Matt Szpara December 9, 2004 Gottlieb Memorial Hospital Emergency Volunteer When first going into the Scholars Program at Triton College, I was told by counselors and other people I talked to that I would

More information

Body Language Boot Camp: Master Communications

Body Language Boot Camp: Master Communications Discover the simple body movements that show power, politics, interest and status EXTRAORDINARY 2 DAY EVENT Body Language Boot Camp: Master Communications We communicate mainly through body language, especially

More information

Managed Change Academy BUILDING THE SKILL & WILL TO ACHIEVE SUSTAINABLE CHANGE L AMARSH.COM P F

Managed Change Academy BUILDING THE SKILL & WILL TO ACHIEVE SUSTAINABLE CHANGE L AMARSH.COM P F Managed Change Academy BUILDING THE SKILL & WILL TO ACHIEVE SUSTAINABLE CHANGE L AMARSH.COM 3 3 2 S M I C H I G A N AV E, 9 T H F L O O R C H I C A G O, I L L I N O I S 6 0 6 0 4 U S A P. 3 1 2. 4 6 4.

More information

Four Processes that Drive How People Connect with Your Church

Four Processes that Drive How People Connect with Your Church Four Processes that Drive How People Connect with Your Church Produced by It might surprise you to hear that what we at Church Community Builder care most about isn t software (although we believe we have

More information

BOOKLET 4. A Guide To Remaining Smoke Free FOR PERSONAL USE ONLY. DO NOT DUPLICATE. What If You Have A Cigarette?

BOOKLET 4. A Guide To Remaining Smoke Free FOR PERSONAL USE ONLY. DO NOT DUPLICATE. What If You Have A Cigarette? BOOKLET 4 TM A Guide To Remaining Smoke What If You Have A Cigarette? Contents Can t I Have Just One Cigarette? 2 Be Prepared for a Slip 3 Watch out for the Effects of a Slip 4 Keep a Slip from Turning

More information

Managing Strategic Change

Managing Strategic Change Cotton Consult Managing Strategic Change Presentation to AIBB October 13th 2012 Melbourne 1 Managing Strategic Change Agenda External Environment Industry Dynamics External Competitors Customers Analysis

More information

Your guide to. anxiety treatment. after a motor vehicle accident

Your guide to. anxiety treatment. after a motor vehicle accident Your guide to anxiety treatment after a motor vehicle accident November 2003 ISBN 1 876958 16 2 Published by the Motor Accidents Authority of NSW Level 22, 580 George Street, Sydney 2000 Phone: 1300 137

More information

What does student success mean to you?

What does student success mean to you? What does student success mean to you? Student success to me means to graduate with a B average with no failing grades. Ferris is ridicules tuition rates don t affect me since I was fortunate enough to

More information

Financial Freedom: Three Steps to Creating and Enjoying the Wealth You Deserve

Financial Freedom: Three Steps to Creating and Enjoying the Wealth You Deserve Financial Freedom: Three Steps to Creating and Enjoying the Wealth You Deserve What does financial freedom mean to you? Does it mean freedom from having to work, yet still being able to enjoy life without

More information

Some perspectives on being in work from people on the autistic spectrum and an autism practitioner.

Some perspectives on being in work from people on the autistic spectrum and an autism practitioner. Some perspectives on being in work from people on the autistic spectrum and an autism practitioner. Quotes from Autism Initiatives Number 6 Service Users and Andrew Horseman, Number 6 Employment Advice

More information

COPY MERRILL CORPORATION

COPY MERRILL CORPORATION MERRILL CORPORATION 4100 CLEARWATER ROAD, ST. CLOUD, MN 56301 PHONE: (320) 656-5000 (320) 656-5163 COPY PROJECT: Century 21 Customized Marketing System/FSBO Booklet, FINAL DRAFT COPYWRITER: Julie J. Severson,

More information

Using Credit to Your Advantage

Using Credit to Your Advantage Hands on Banking Using Credit to Your Advantage Credit Reports, Credit Scores and Dealing with Debt The Hands on Banking program is a free public service provided by Wells Fargo. You may also access the

More information

BETTER YOUR CREDIT PROFILE

BETTER YOUR CREDIT PROFILE BETTER YOUR CREDIT PROFILE Introduction What there is to your ITC that makes it so important to you and to everyone that needs to give you money. Your credit record shows the way you have been paying your

More information

Ask the Expert. by Howard Gruetzner, M.Ed., LPC. Education and Family Support Specialist. Alzheimer s Association - North Central Texas Chapter

Ask the Expert. by Howard Gruetzner, M.Ed., LPC. Education and Family Support Specialist. Alzheimer s Association - North Central Texas Chapter Ask the Expert by Howard Gruetzner, M.Ed., LPC Education and Family Support Specialist Alzheimer s Association - North Central Texas Chapter What should families understand about the guilt that often accompanies

More information

Talking About the Health Insurance Marketplace December 2012

Talking About the Health Insurance Marketplace December 2012 Talking About the Health Insurance Marketplace December 2012 Marketplace Descriptor A description is needed to orient the public to a new program that isn t available until late 2013. When key parts of

More information

ABOUT CONCUSSION. Head Injury Fact sheet

ABOUT CONCUSSION. Head Injury Fact sheet Head Injury Fact sheet 11 Somerset Street / PO Box 1168 Hamilton Telephone (07) 839 1191 Fax (07) 839 5648 Email: admin@thinknz.org.nz ABOUT CONCUSSION CONTENTS Information compiled by D Gronwall, PhD

More information

Life With Hope I m Not An Addict I M NOT AN ADDICT 147

Life With Hope I m Not An Addict I M NOT AN ADDICT 147 I M NOT AN ADDICT How could I be an addict? My life is great. I live in a very good area of Los Angeles, drive a nice sports car, have a good job, pay all my bills, and have a wonderful family. This is

More information

: SITUATIONS AND PLACES

: SITUATIONS AND PLACES What is anxiety? Anxiety is a normal reaction that helps us deal with difficult or dangerous situations. Other words for anxiety might be 'nerves', 'tension', 'fear', 'panic' or 'the shakes'. If we are

More information

When leaders in healthcare organizations are asked, What s the one word that

When leaders in healthcare organizations are asked, What s the one word that IMPLEMENTNG HEALTHCARE REFORM The Most Effective Leadership Style for the New Landscape of Healthcare John Delmatoff, president, PathFinder Coaching, Murrieta, California, and Ian R. Lazarus, FACHE, managing

More information

EXAM TECHNIQUE FOR PAPER P2

EXAM TECHNIQUE FOR PAPER P2 RELEVANT TO ACCA QUALIFICATION PAPER P2 The article focuses on issues of poor eam technique that show themselves repeatedly in the answers students submit for Paper P2 each sitting. These issues are not

More information

No Email List? No Problem.

No Email List? No Problem. No Email List? No Problem. How I Got Booked Solid With Clients In 6 Months Using These 5 Strategies Every Day. by Jason Billows 2014 Jason Billows Inc. JasonBillows.com 1 About Me. Let me tell you why

More information

Questions to Ask Yourself When Buying a New Home

Questions to Ask Yourself When Buying a New Home Questions to Ask Yourself When Buying a New Home When I start visiting homes, what should I be looking for the first time through? The house you ultimately choose to call home will play a major role in

More information

Small Business Owners: How You Can-and Must-Protect Your Business From The IRS If You Have Payroll Tax Problems!

Small Business Owners: How You Can-and Must-Protect Your Business From The IRS If You Have Payroll Tax Problems! E N O, B O U L A Y, M A R T I N & D O N A H U E, L L P SPECIAL SMALL BUSINESS TAX REPORT Inside this Special Report Small Business Owners: How You Can-and Must-Protect Your Business From The IRS If You

More information

Why it s time to move to online accounting software

Why it s time to move to online accounting software 7Game Changing Trends: Why it s time to move to online accounting software Brought to you by: 7 Game changing trends: Why it s time to move to online accounting software The past decade has brought extraordinary

More information

Non-AA Alcohol Treatment Options

Non-AA Alcohol Treatment Options 1 Non-AA Alcohol Treatment Options 2 MEDICAL DISCLAIMER Please note that the information contained in this report is for information and educational purposes only. None of this information constitutes

More information

HEARTS &MINDS. Consumer Study. Understanding Long-Term Care Buyers. Mutual of Omaha Insurance Company United of Omaha Life Insurance Company

HEARTS &MINDS. Consumer Study. Understanding Long-Term Care Buyers. Mutual of Omaha Insurance Company United of Omaha Life Insurance Company Consumer Study Understanding Long-Term Care Buyers Mutual of Omaha Insurance Company United of Omaha Life Insurance Company HEARTS &MINDS M28080 For producer use only. Not for use with the general public.

More information

First reactions. Later reactions. Frustration about: Physical limits Memory loss Trouble speaking

First reactions. Later reactions. Frustration about: Physical limits Memory loss Trouble speaking SECTION 7 Stroke and depression 7: Stroke and depression Section overview This section looks at: The impact of stroke on the survivor s feelings and social life First reactions and later changes Post-stroke

More information

A CAREGIVER S GUIDE. Taking Care of Yourself While Your Child Is in the Hospital

A CAREGIVER S GUIDE. Taking Care of Yourself While Your Child Is in the Hospital A CAREGIVER S GUIDE Taking Care of Yourself While Your Child Is in the Hospital As the parent of a seriously injured child, I learned that it s not helpful to try to do it all on your own. Parents of sick

More information

The ITIL Guide to DevOps

The ITIL Guide to DevOps Table of Contents Introduction Change Management Release & Deploy Management Incident Management 3 4 6 8 Knowledge Management 9 Conclusion 10 About the author... Alan Sharp-Paul is a Cofounder & Co- CEO

More information

Life Mastery Course Subconscious

Life Mastery Course Subconscious Life Mastery is only possible when we learn to become aware of how we can influence our subconscious mind. If you don t know how to control your thoughts, your mood will be like the weather: capricious,

More information

Master Resilience Training. Copyright 2010 by The Trustees of the University of Pennsylvania. All rights reserved.

Master Resilience Training. Copyright 2010 by The Trustees of the University of Pennsylvania. All rights reserved. Master Resilience Training 1 AGENDA Introductions Mission Module 1 (What is Resilience?) Core Competencies MRT Skills ATC (Activating Events) ID ATC Summary 2 Mission of Master Resilience Training Participants

More information

Culture.Service.Growth.

Culture.Service.Growth. inside view / jul 2014 Culture.Service.Growth. By Susan Hash Contact Center Pipeline A PEOPLE-CENTRIC CULTURE THAT ENCOURAGES STAFF TO BE CREATIVE, TAKE RISKS AND TO BE SUCCESSFUL. Pipeline Articles www.contactcenterpipeline.com

More information

I Have A Confession. Unwrap these five gifts before it's too late!

I Have A Confession. Unwrap these five gifts before it's too late! I Have A Confession Unwrap these five gifts before it's too late! The story of nothing ventured, nothing lost and nothing gained In early January I received a package from one of my business partners.

More information

Overview. Psychology 460 Counseling & Interviewing. Counseling for the Counselor. The Effective Counselor. The Counselor s Values

Overview. Psychology 460 Counseling & Interviewing. Counseling for the Counselor. The Effective Counselor. The Counselor s Values Psychology 460 Counseling & Interviewing Sheila. K. Grant, Ph.D. Overview Intro: The Effective Counselor Intro: Counseling for the Counselor Intro: The Counselor s Values Intro: Multicultural Counseling

More information

A personalised approach to Home Insurance

A personalised approach to Home Insurance A personalised approach to Home Insurance We re delighted to announce the launch of our brand new Home Insurance that significantly moves the home insurance market forward by allowing customers a greater

More information

Difficult Conversation Small Group Study Guide

Difficult Conversation Small Group Study Guide Introduction to this Guide So I read the book. Now what? After Difficult Conversations came out in 1999 we started getting letters and e-mails from readers who were astonished and relieved at the insights

More information

Utah Divorce Survival Kit

Utah Divorce Survival Kit Utah Divorce Survival Kit An Instruction Manual Prepared by Common Ground Divorce Mediation THIS KIT IS FOR: This kit has been put together by experienced divorce professionals for couples who desire to

More information

By Pamela Holloway. So job fit is great for employees, but why should employers care about it?

By Pamela Holloway. So job fit is great for employees, but why should employers care about it? The Right Person for the Job By Pamela Holloway Selecting the right person for the job has never been more important than it is today. Mistakes are costly. According to Dr. Pierre Mornell, if you make

More information

Returning to Work is a Lot of Work

Returning to Work is a Lot of Work Returning to Work is a Lot of Work Back in Motion Rehab Inc. January 2014 Returning to Work is a Lot of Work! There are a lot of reasons people have to take time off work. Sometimes people experience injuries

More information

Shattering the Glass Ceiling: Public Speaking The new breakthrough skill to women s career success

Shattering the Glass Ceiling: Public Speaking The new breakthrough skill to women s career success Shattering the Glass Ceiling: Public Speaking The new breakthrough skill to women s career success Background Women continue to trail men in achieving leadership roles in American business. A recent study

More information

Volume 1 Taking the first steps

Volume 1 Taking the first steps Volume 1 Taking the first steps Welcome to Your Money A guide to managing Take the first step in changing your financial future. Call InCharge Debt Solutions today at 1.877.544.7766 or visit www.incharge.org

More information

I Opt (Input Output Processing Template)

I Opt (Input Output Processing Template) I Opt (Input Output Processing Template) INDIVIDUAL SALES REPORT This report has been prepared for: Sample Person 0/00/0000 2003, Professional Communications Inc. All rights reserved. Trademarks: Professional

More information

Protecting Against Financial Abuse. A guide for older Albertans, their families and friends

Protecting Against Financial Abuse. A guide for older Albertans, their families and friends Protecting Against Financial Abuse A guide for older Albertans, their families and friends Reprint September 2013 It can happen to anyone Financial abuse is one of the most frequently reported types of

More information

Thinking About Selling Your Home on Your Own? What You Should Know About... For Sale By Owner

Thinking About Selling Your Home on Your Own? What You Should Know About... For Sale By Owner Thinking About Selling Your Home on Your Own? What You Should Know About... For Sale By Owner Are You Prepared to Go It Alone? For most people, selling a home is one of the biggest financial transactions

More information

Breathlessness. and anxiety. Being anxious can make breathlessness feel worse. Not being able to catch your breath can be very frightening

Breathlessness. and anxiety. Being anxious can make breathlessness feel worse. Not being able to catch your breath can be very frightening Breathlessness and anxiety Being anxious can make breathlessness feel worse Not being able to catch your breath can be very frightening Learning to relax and slow down can help to build your confidence

More information

A guide to achieving growth and sustainability in your practice

A guide to achieving growth and sustainability in your practice PRACTICE MANAGEMENT 7 Key Practices to Help Grow Your Business A guide to achieving growth and sustainability in your practice Over the years, we ve partnered with advisors to help them build better businesses.

More information

Copyright 2011 - Brad Kendall

Copyright 2011 - Brad Kendall Copyright 2011 - Brad Kendall Introduction!4 Are you a commodity or an expert?!6 How to become an Expert!18 Pick your field of expertise!19 Pick something that already interests you!19 Make sure you know

More information

The Debt Elimination Roadmap

The Debt Elimination Roadmap The Debt Elimination Roadmap Thank you for taking advantage of this special offer and taking a serious look at your current financial situation. What you ll find, over time, is that you re now involved

More information

A Survival Guide for the Independent Attorney. Sponsored by LexisNexis Firm Manager

A Survival Guide for the Independent Attorney. Sponsored by LexisNexis Firm Manager A Survival Guide for the Independent Attorney Sponsored by LexisNexis Firm Manager The current legal economy sees more law graduates than available positions, and an increasing number of seasoned legal

More information

EMBRACE TRANSITION FOR FUTURE SUCCESS

EMBRACE TRANSITION FOR FUTURE SUCCESS EMBRACE TRANSITION FOR FUTURE SUCCESS The only thing certain about change is change itself! Included with this Participant Workbook are the following guidebooks, published by Richard Chang Associates,

More information

BYOD: Revolutionizing Your Business

BYOD: Revolutionizing Your Business BYOD: Revolutionizing Your Business 2 BYOD: Revolutionizing Your Business How BYOD Can Revolutionize The Way Businesses Operate With the rapid increase of personalized technology use, a phenomenon is occurring

More information

The New Customer Experience Manifesto. How to Create a Customer Experience Board

The New Customer Experience Manifesto. How to Create a Customer Experience Board The New Customer Experience Manifesto How to Create a Customer Experience Board How to Create a Customer Experience Board If you agree delivering superior customer experience is vital to your business,

More information

Anxiety is not an illness that you either have or do not have everyone has experienced anxiety.

Anxiety is not an illness that you either have or do not have everyone has experienced anxiety. Department of Clinical Psychology What is anxiety? Anxiety is not an illness that you either have or do not have everyone has experienced anxiety. We can all remember stressful times when we have felt

More information

Using coping statements to avoid common thinking traps

Using coping statements to avoid common thinking traps Using coping statements to avoid common thinking traps Did you know that your thoughts affect how you see yourself and the world around you? You may look at a situation one way, even though there are many

More information

Sample Process Recording - First Year MSW Student

Sample Process Recording - First Year MSW Student Sample Process Recording - First Year MSW Student Agency: Surgical Floor, City Hospital Client System: Harold Harper, age 68, retired widower Date: November 18, 20xx Presenting Issues: Cardiologist observed

More information

THE CAUSES OF DRUG ADDICTION

THE CAUSES OF DRUG ADDICTION 1 Statistical facts associated with addiction and substance abuse are concerning, but many men and women choose to ignore the dangers. By understanding the main causes of addiction to drugs, it is possible

More information

A: We really embarrassed ourselves last night at that business function.

A: We really embarrassed ourselves last night at that business function. Dialog: VIP LESSON 049 - Future of Business A: We really embarrassed ourselves last night at that business function. B: What are you talking about? A: We didn't even have business cards to hand out. We

More information

Ididn t think I was an alcoholic. I thought my

Ididn t think I was an alcoholic. I thought my (2) FEAR OF FEAR This lady was cautious. She decided she wouldn t let herself go in her drinking. And she would never, never take that morning drink! Ididn t think I was an alcoholic. I thought my problem

More information

Politics and the Resistance to Change

Politics and the Resistance to Change Lientz-ch03 10/11/03 9:28 PM Page 33 Chapter 3 Politics and the Resistance to Change INTRODUCTION Politics can be defined as the science centering on guiding and influencing policies and the conduct of

More information

In the Richard D. Wyckoff method on stock market science and techniques, the fourth step of his

In the Richard D. Wyckoff method on stock market science and techniques, the fourth step of his Wyckoff: Buying And Selling Tests by Craig F. Schroeder In the Richard D. Wyckoff method on stock market science and techniques, the fourth step of his approach is explained thus: Determine each stock's

More information

Bank $21,000 a month with CPA

Bank $21,000 a month with CPA Bank $21,000 a month with CPA By: Andrew Gotti I will show you the best group of people to target with your offers. Firstly, I would like to thank all of you for purchasing my short guide. I will show

More information

Activity 3: Observe Psychological First Aid

Activity 3: Observe Psychological First Aid Activity 3: Observe Psychological First Aid In this activity you have the opportunity to hear a conversation between a survivor of bomb blast and a Red Cross behavioral health volunteer. This role play

More information

6 ideas. How to promote your sports event through charity. Raise money for your favorite charity

6 ideas. How to promote your sports event through charity. Raise money for your favorite charity 6 ideas How to promote your sports event through charity Stay in touch with us on Raise money for your favorite charity Content What is BetterNow About the author What is peer-to-peer fundraising Introduction:

More information

Three Attributes of Every Successful Merchant Services Program-20140604 1602-1

Three Attributes of Every Successful Merchant Services Program-20140604 1602-1 Three Attributes of Every Successful Merchant Services Program-20140604 1602-1 [Start of recorded material] [Starts Mid Sentence] thank everyone that s joined the call today. I know everybody is busy with

More information

You're Getting Divorced: Now What? By Tom Norton, CPA, CDFA

You're Getting Divorced: Now What? By Tom Norton, CPA, CDFA You're Getting Divorced: Now What? You've decided that your marriage just isn't working out, and that you need to get a divorce. It's not an easy decision, but it's one you feel you have to make. Or, your

More information

PASSING THE TORCH. How to plan for a successful succession

PASSING THE TORCH. How to plan for a successful succession PASSING THE TORCH How to plan for a successful succession KEY TAKEAWAYS Having a succession plan in place is vital to the ongoing success and potentially to the near-term growth of your practice. You can

More information

Aristotle described 3 types of Friendship. 1. Utility 2. Pleasure 3. True Friendship

Aristotle described 3 types of Friendship. 1. Utility 2. Pleasure 3. True Friendship Aristotle described 3 types of Friendship 1. Utility 2. Pleasure 3. True Friendship At what Age do children have the cognitive and emotional abilities required to have a friendship? Children s perceptions

More information

Special Report: 5 Mistakes Homeowners Make When Selling A House. And The Simple Tricks To Avoid Them!

Special Report: 5 Mistakes Homeowners Make When Selling A House. And The Simple Tricks To Avoid Them! Special Report: 5 Mistakes Homeowners Make When Selling A House And The Simple Tricks To Avoid Them! 1 Special Report: 5 Mistakes Homeowners Make When Selling A House Dear Homeowner, And The Simple Tricks

More information