Sample Process Recording - First Year MSW Student

Size: px
Start display at page:

Download "Sample Process Recording - First Year MSW Student"

Transcription

1 Sample Process Recording - First Year MSW Student Agency: Surgical Floor, City Hospital Client System: Harold Harper, age 68, retired widower Date: November 18, 20xx Presenting Issues: Cardiologist observed that patient appeared depressed when told he needed heart surgery and requested a psychosocial assessment. Purpose of Interview: First interview; referred by Mr. Harper s cardiologist for assessment Content Skills Used Gut Reaction Analysis Field Instructor s Comments When I approached Mr. Harper s room, I could hear the TV playing very loudly. I knocked on the door but he didn t hear me so I stepped inside and finally got his attention. S (Student): Mr. Harper, my name is Joe Jones. I m an intern from the Social Work Department here at the hospital. May I come in and talk with you for a few minutes? C (Client): What did you say your name is? I can t hear you? S: Would it be OK if I turn the TV off while we talk or Uh-oh. Mr. Harper may have problems hearing. I feel very awkward having to yell with people walking by. You re respecting Mr. Harper s ability to choose a time to talk 1

2 would you like me to come back at a different time? C: Go ahead and turn it off. There s nothing good on anyway. It s just a stupid waste of time. I turned off the TV and stood next to Mr. Harper s bed. His white hair was uncombed and he was wearing a hospital gown. His eyes looked down. S: Mr. Harper, my name is Joe Jones. I m an intern from the Social Work Department here at the hospital. I m here to see how you re doing. C: What the heck is an intern? S: I m in a graduate program studying to be a social worker. Because I m learning, I work closely under the supervision of one of the hospital s social workers. C: Well, you look about the same age as my grandson. S: Are you concerned that I might not be able to help you? I m relieved - his hearing seems OK. I feel a little defensive about being a student. What if he wants to see a regular social worker? I m not sure why I was so vague about the reason for my visit. He looked old and sad and I thought starting out by asking about his upcoming surgery might make him feel worse. I ve been learning in class about transference. Is that what s happening? My best guess is this is his real concern. I m inexperienced and I look with you. Good observations of Mr. Harper. You re picking up on non-verbal cues as to his mood and state of mind. Excellent hypothesis. Let s talk about this in supervision. What gut reaction did you have when he compared you to his grandson? 2

3 C: Well, I don t even know if I need your kind of help. I have good insurance and a place to live. S: I should have explained the kind of help I can offer. Social workers in the hospital can help with the things you mentioned. But being in a hospital can also be upsetting, especially when you re not prepared for being here. I m here right now to see if you d like to talk about how you re feeling and ask if there s anyway I can help. I understand you have heart surgery scheduled for the day after tomorrow. C: How do you know that? (Mr. Harper looked at me suspiciously at this point.) S: Your cardiologist asked a social worker to stop by and see you. She understands that people often have some worries before surgery. I know she explained what will happen during surgery. I m wondering how you re feeling Explaining my role I feel confident providing this information and pleased that I can widen his ideas about what social workers do. young. People often misunderstand what social workers do. This information is important for Mr. Harper to know, but it can be overwhelming so I m trying to stick to the most relevant things about my role. I want Mr. Harper to see me as someone he can trust so I tried to answer directly. A clear explanation of the purpose of your visit. Good work in normalizing the situation and in being clear that you and the doctor have different roles in helping him while he s in the hospital. 3

4 about everything. Your surgery is unexpected is that right? C: I ll get through it, just like I always get through things. S: How do you usually get through things? C: Grin and bear it, young man. I fought in Vietnam and that s how I got through that hell. S: Oh. Tell me what you do when you grin and bear something? C: I don t think about things too much. I just set my mind on what I need to do and do it. S: Did that help you in Vietnam? C: You bet it did. If I thought too much about what could happen in that place, I would have gone nuts. Open-ended question Clarifying Probing for more information I feel admiration for him. My grandfather was a Vietnam vet, too. I decided not to ask him right now about Vietnam, but to try to understand more about how he copes with stressful situations. I hope this was the right direction to go. Good follow-up question because it s the specifics of how he copes that are useful in understanding how he s managing his current situation. You re correct this is an important decision point in the interview. Based on the direction the interview took, assess the choice you made and we ll talk about this when we meet. 4

5 S: So you try not to think too much when you re in a tough place. C: Yup! My wife, God rest her soul, understood that s how I was and she didn t try to push me to talk about everything. She just stood by me and let me work things out myself. S: Perhaps it s hard not to have her standing by you right now. C: Well, she s not here and that s just the way it is. Where did I put the remote to that stupid TV? [Mr. Harper started pulling at the different cords on his bed and turned as far away from me as he could.] S: Would you like me to leave? I could come back at a better time. Mr. Harper didn t say anything but he kept his face turned away. S: Mr. Harper, I m sorry if something has upset you. Was it something in our Showing empathy I m feeling concerned for Mr. Harper - he seems alone. Wow. I felt awkward. He seemed to be dismissing me all of a sudden. I m worried that my talking with him has made Mr. Harper feel worse. I decide again to stick with understanding his coping strategies. I don t seem to be helping him. Maybe I shouldn t have made that comment about his wife. I don t know what to try next. I didn t know if this was a good idea or not. But telling him that I wanted Do you think he might be trying to send you a message of Do not push me? I agree; this intervention was effective. Sometimes students are afraid that is a client cries or 5

6 conversation? I d like to understand and help if I can. C: [He was quiet at first, then when he started to say something, his voice choked up.] The doctor thought she saw tears when she was here and that s probably why she asked you to talk to me. Women think crying is fine, but I m not a crier. I m a strong man and I take care of myself. S: I think you re very strong, Mr. Harper. You survived a terrible war and now you re preparing yourself for heart surgery in the way you think is best. C: If my wife were here, she d know what to do. S: Is there anyone else you d like to have near you as you Emphasizing client strengths Exploring his support system I saw tears in Mr. Harper s eyes. He looked away again quickly though. I felt anxious about what to say next, but I also felt very warmly toward Mr. Harper who was trying hard to be brave. I felt sad. He really misses his wife. to help seemed to work at least he turned his head toward me for an instant. shows any strong emotion, something went wrong in the interview. You didn t leave the room or try to distract Mr. Harper from his strong feelings. Instead you reacted with concern for how he was feeling. What did you learn from your interactions in this section of the interview? You seemed to sense that Mr. Harper needed to have confirmation of his view of himself as strong. 6

7 wait for your operation? C: I have a daughter, Delia, but she lives in Philadelphia and I don t want to bother her. She s got 3 kids and they keep her busy. S: Does your daughter know that you re scheduled to have heart surgery? C: No. I didn t know myself until yesterday after the doctor had all my test results. Delia s a kind person, just like her mother, but I don t want to worry her with my problems. S: What would you think about calling Delia and letting her know about your upcoming surgery. It would be up to her to decide if she could come to Baltimore, but I bet she d like to know how you are. C: I could do that, I guess. Just call her and let her know. She might be a little annoyed with me if I don t call her. She s always telling me that I Closed question Offering a suggestion Wow. His face lit up when he mentioned his daughter. Asking him if there was anyone else he d like to have with him helped him focus on coping with his present situation. I think making this suggestion was appropriate. I got the sense that he wanted to call his daughter and just seemed to need a little nudge. Good analysis of why you think your question was effective here. I agree. 7

8 shut down and don t let people in. That s her expression she says, Dad, stop shutting down. S: Your daughter sounds like she cares about you. C: I guess she does. (He sighed.) I know she does. Just thinking about Delia makes me feel a little better. I can call her tonight after dinner. S: That sounds like a good plan. I d like to stop by tomorrow and see how the phone call went and how you re doing. Would that be OK? C: Sure. Talking with you hasn t been as tough as I Arranging follow up Having met Mr. Harper, I could just picture someone who loves him trying to get him to open up a little. Wow. Maybe he was worried about talking Good work in helping Mr. Harper manage his anxious anticipation of his upcoming surgery. You stayed where the client was during this interview, building up trust, and he gradually became open to accepting your help. Through collaboration, you and Mr. Harper came up with a plan whereby he was willing to accept some support. This is a fine accomplishment given his usual coping style of grin and bear it. Although I think you re right in your Plan for your next meeting 8

9 thought. with me. I never thought of that. I just thought I was worried about how to talk with him. that just talking to his daughter may help Mr. Harper feel better, let s discuss how you could prepare for the possibility that he s unable to reach her or feels let down by her response. Student s Assessment: I felt great after this interview. We talk a lot at school and at the hospital about the importance of social support, but I could really see it in talking with Mr. Harper. I think I helped him feel better by imagining how he could use his daughter s support at this time. I also felt a real connection with Mr. Harper by the middle of the interview. I admired him and cared about him. I think my feelings helped me get through the difficult time when I thought I might be making things worse and wished I could leave. Plan for Next Meeting: I plan to stop by tomorrow as planned and see if he reached his daughter and how their conversation went. I hope she can come, but just telling her about his upcoming surgery may help him feel better. When I see him tomorrow, I ll also have a chance to assess his mood. Teaching/Learning Points for Field Instructors about this Process Recording: This interview is an example of very good performance by a student in a first-year field placement. He demonstrates skill in active listening, asking follow up questions to clarify his understanding of the client s situation, and showing empathy. He demonstrates respect and concern for the client. This student appears to be less self conscious than many foundation students and thus better able to focus attention on his client. Although the student could include more in the gut reactions column, he shows good self-awareness for a first-semester, first-year student. One of his strengths in this interview is his ability to stay with the client, even when he felt awkward and wished he could leave when the client was experiencing painful feelings. Although the student shows some awareness that what he did worked, the field instructor provides a conceptual framework for understanding how it worked in several of her comments. Understanding why, and the conditions under which, an intervention worked can help the student to apply their learning to other situations. In her comments the field instructor also encourages the student to build on his analytic skills by posing questions for him to consider and discuss with her in supervision. 9

Sample Process Recording - First Year MSW Student

Sample Process Recording - First Year MSW Student Sample Process Recording - First Year MSW Student Agency: Department of Social Services Client System: Claudia Jones, age 22, unemployed single mother Date: February 22, 20xx Presenting Issues: Client

More information

ACT ONE. (The phone rings. He answers.)

ACT ONE. (The phone rings. He answers.) YAKUP ALMELEK ACT ONE The action unfolds in the suite of a five-star hotel. There may or may not be a door between the two connecting rooms. There should be be a desk, a computer, a fax and a photocopier

More information

ONE DOLLAR AND EIGHTY-SEVEN CENTS.

ONE DOLLAR AND EIGHTY-SEVEN CENTS. T h e G i f t o f t h e M a g i p T h e G i f t o f t h e M a g i ONE DOLLAR AND EIGHTY-SEVEN CENTS. That was all. She had put it aside, one cent and then another and then another, in her careful buying

More information

New Beginnings: Managing the Emotional Impact of Diabetes Module 1

New Beginnings: Managing the Emotional Impact of Diabetes Module 1 New Beginnings: Managing the Emotional Impact of Diabetes Module 1 ALEXIS (AW): Welcome to New Beginnings: Managing the Emotional Impact of Diabetes. MICHELLE (MOG): And I m Dr. Michelle Owens-Gary. AW:

More information

Dialogue: word-for-word description of what happened (to the extent that it can be recalled).

Dialogue: word-for-word description of what happened (to the extent that it can be recalled). PROCESS RECORDING Process recording is a tool used by the student, the field instructor, and the faculty advisor to examine the dynamics of a particular interaction in time. The process recording is an

More information

ISI Debtor Testimonials. April 2015 ISI. Tackling problem debt together

ISI Debtor Testimonials. April 2015 ISI. Tackling problem debt together ISI Debtor Testimonials April 2015 ISI Tackling problem debt together The following are the words of debtors who have availed of the ISI s debt solutions and are real cases. They have reviewed and agreed

More information

Mammon and the Archer

Mammon and the Archer O. H e n r y p Mammon and the Archer OLD ANTHONY ROCKWALL, WHO HAD MADE millions of dollars by making and selling Rockwall s soap, stood at a window of his large Fifth Avenue house. He was looking out

More information

NO LONGER THE FIRST 2010 Josh Danz

NO LONGER THE FIRST 2010 Josh Danz NO LONGER THE FIRST 2010 Josh Danz Free performance of this play for high school and college level competitive forensics is permitted. All other rights reserved. The Intriguing Interp Series is published

More information

Dealing with problems and complaints

Dealing with problems and complaints 47 6 Dealing with problems and complaints STARTER Look at this list of things that customers complain about. Which three things annoy you the most as a customer? Compare your answers with a partner. a

More information

Ididn t think I was an alcoholic. I thought my

Ididn t think I was an alcoholic. I thought my (2) FEAR OF FEAR This lady was cautious. She decided she wouldn t let herself go in her drinking. And she would never, never take that morning drink! Ididn t think I was an alcoholic. I thought my problem

More information

IN A SMALL PART OF THE CITY WEST OF

IN A SMALL PART OF THE CITY WEST OF p T h e L a s t L e a f IN A SMALL PART OF THE CITY WEST OF Washington Square, the streets have gone wild. They turn in different directions. They are broken into small pieces called places. One street

More information

Responding to a Disappointing Performance Review

Responding to a Disappointing Performance Review Responding to a Disappointing Performance Review Overview When your manager reviews your work and finds it wanting. Receiving a disappointing review First steps: Take notes and ask for clarification Gather

More information

Realistic Job Preview Family Services Specialist (FSS)

Realistic Job Preview Family Services Specialist (FSS) Realistic Job Preview Family Services Specialist (FSS) Carol Sideris: I m Carol Sideris, Director of the Division of Client Services, and I m delighted that you re considering a position with us. Over

More information

Interview With A Teen. Great Family. Outstanding Education. Heroine Addict

Interview With A Teen. Great Family. Outstanding Education. Heroine Addict Interview With A Teen. Great Family. Outstanding Education. Heroine Addict I recently had the incredible opportunity to interview a young man, Gregor, who very quickly fell into a dependent situation with

More information

Connectedness and the Emotional Bank Account

Connectedness and the Emotional Bank Account Connectedness and the Emotional Bank Account Directions This is a self-guided activity that can be completed by parents, teens or both. It contains five parts and should take about 45 minutes to complete.

More information

Photocopy Masters. Learning for Life: Classroom Activities for HIV and AIDS Education

Photocopy Masters. Learning for Life: Classroom Activities for HIV and AIDS Education Education International Internationale de l Education Internacional de la Educación Education International - Education Development Center - World Health Organization Learning for Life: Photocopy Masters

More information

S OAPY MOVED RESTLESSLY ON HIS SEAT

S OAPY MOVED RESTLESSLY ON HIS SEAT T h e C o p a n d t h e A n t h e m p The Cop and the Anthem S OAPY MOVED RESTLESSLY ON HIS SEAT in Madison Square. There are certain signs to show that winter is coming. Birds begin to fly south. Women

More information

Verbal Communication II

Verbal Communication II Verbal Communication II Course Health Science Unit II Communication Essential Question How does the communication process affect health care delivery? TEKS 130.204 (c) 2A, 2B, 3B, 3C Prior Student Learning

More information

Doctor Visits. How Much to Participate

Doctor Visits. How Much to Participate Family Caregiver Guide Doctor Visits Caregiving involves not only major crises, but also routine experiences like going to the doctor. HIPAA is a federal law that protects patient privacy, while allowing

More information

DESCRIBING OUR COMPETENCIES. new thinking at work

DESCRIBING OUR COMPETENCIES. new thinking at work DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE

More information

Clinical Trials. Clinical trials the basics

Clinical Trials. Clinical trials the basics Clinical Trials Clinical Trials This brochure is for people making decisions about cancer treatment. You may be thinking about a clinical trial for you or your child but need to know more before you decide.

More information

Activity 3: Observe Psychological First Aid

Activity 3: Observe Psychological First Aid Activity 3: Observe Psychological First Aid In this activity you have the opportunity to hear a conversation between a survivor of bomb blast and a Red Cross behavioral health volunteer. This role play

More information

PEOPLE V. HARRY POTTER

PEOPLE V. HARRY POTTER PEOPLE V. HARRY POTTER THE COURT: Members of the jury, the defendant, Harry Potter, is charged in a one-count information which reads as follows: On or about November 23, 2008, HARRY POTTER, did unlawfully

More information

Scripts for Recruiters

Scripts for Recruiters Scripts for Recruiters Companion Script Guide for The New Recruiters Tool Kit www.greatrecruitertraining.com Copyright 2010 Scott Love 1 How to Use This Guide Use this companion script guide while watching

More information

That spring, the sun shone every day. I was lonely at first in

That spring, the sun shone every day. I was lonely at first in 1 Tom and Daisy That spring, the sun shone every day. I was lonely at first in the East. But I felt that this was the real beginning of my life. I walked in the fresh air. I bought books. I worked hard.

More information

The Doctor-Patient Relationship

The Doctor-Patient Relationship The Doctor-Patient Relationship It s important to feel at ease with your doctor. How well you are able to talk with your doctor is a key part of getting the care that s best for you. It s also important

More information

Their stories are tragic. A new chapter starts now. now.

Their stories are tragic. A new chapter starts now. now. ! Their stories are tragic. A new chapter starts now. now.! Bully is a movie that tells powerful stories about children and their families dealing with extreme pain and tragic consequences related to bullying.

More information

Living with dying Patients and carers experiences of living with lung cancer. Dr Donna Fitzsimons, Lesley Rutherford & Jill McAuley

Living with dying Patients and carers experiences of living with lung cancer. Dr Donna Fitzsimons, Lesley Rutherford & Jill McAuley Living with dying Patients and carers experiences of living with lung cancer Dr Donna Fitzsimons, Lesley Rutherford & Jill McAuley Study Aims To explore the experiences of patients living with lung cancer.

More information

LINA AND HER NURSE. SUNDAY-SCHOOL UNI0 N, 200 MULBERRY-STREET, N. Y.

LINA AND HER NURSE. SUNDAY-SCHOOL UNI0 N, 200 MULBERRY-STREET, N. Y. LINA AND HER NURSE. SUNDAY-SCHOOL UNI0 N, 200 MULBERRY-STREET, N. Y. LINA AND HER NURSE. SUNDAY-SCHOOL UNION, 200 MULBERRY-STREET, NEW YORK. LINA AND HER NURSE. L INA lived away in that land of the East

More information

Technical problems. Taking notes. Mentioning documents. Answering questions. Problems with the questions. Asking questions.

Technical problems. Taking notes. Mentioning documents. Answering questions. Problems with the questions. Asking questions. Tips and language for telephone interviews What tips could you give someone about each stage of telephone interviews written below? Starting the telephone call Technical problems Taking notes Mentioning

More information

A PARENT S GUIDE TO CPS and the COURTS. How it works and how you can put things back on track

A PARENT S GUIDE TO CPS and the COURTS. How it works and how you can put things back on track A PARENT S GUIDE TO CPS and the COURTS How it works and how you can put things back on track HOW YOU CAN USE THIS HANDBOOK We hope that this handbook will be easy for you to use. You can either read through

More information

ABOUT CONCUSSION. Head Injury Fact sheet

ABOUT CONCUSSION. Head Injury Fact sheet Head Injury Fact sheet 11 Somerset Street / PO Box 1168 Hamilton Telephone (07) 839 1191 Fax (07) 839 5648 Email: admin@thinknz.org.nz ABOUT CONCUSSION CONTENTS Information compiled by D Gronwall, PhD

More information

Listen, Protect, and Connect

Listen, Protect, and Connect Page 1 Listen, Protect, and Connect PSYCHOLOGICAL FIRST AID FOR CHILDREN, PARENTS, AND OTHER CAREGIVERS AFTER NATURAL DISASTERS Helping you and your child in times of disaster. Page 2 As a parent or adult

More information

Skills for Adolescence unit 6, Lesson 10

Skills for Adolescence unit 6, Lesson 10 Skills for Adolescence unit 6, Lesson 10 Unit 6, Lesson 10 STANDING UP TO PRESSURE TO USE DRUGS IN THIS LESSON Studies show that drug use jumps significantly between grades six and seven, making it likely

More information

Lesson One: Introduction to Customer Service

Lesson One: Introduction to Customer Service Student s Name: Date: / / Lesson One: Introduction to Customer Service 1. Customer service is a relatively complex puzzle. While engaging customers, we are attempting to offer services in a manner that

More information

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM

NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM NORTON MEDICAL CENTRE PATIENT SURVEY OF NEW APPOINTMENT SYSTEM SUMMARY Responses were from both male and female patients from across the age spectrum. NB: Not all patients responded to the demographic

More information

Fry Instant Word List

Fry Instant Word List First 100 Instant Words the had out than of by many first and words then water a but them been to not these called in what so who is all some oil you were her sit that we would now it when make find he

More information

A story of bipolar disorder

A story of bipolar disorder A story of bipolar disorder (manic-depressive illness) Does this sound like you? D E P A R T M E N T O F H E A L T H A N D H U M A N S E R V I C E S P U B L I C H E A L T H S E R V I C E N A T I O N A

More information

Bipolar Disorder. Some people with these symptoms have bipolar disorder, a serious mental illness. Read this brochure to find out more.

Bipolar Disorder. Some people with these symptoms have bipolar disorder, a serious mental illness. Read this brochure to find out more. Bipolar Disorder Do you go through intense moods? Do you feel very happy and energized some days, and very sad and depressed on other days? Do these moods last for a week or more? Do your mood changes

More information

Number One Agent in Properties Sold: Script #1

Number One Agent in Properties Sold: Script #1 Expired Listings First Call to Expired Listings Seller Number One Agent in Properties Sold: Script #1 Brad McKissack, Denton, Texas Millionaire Real Estate Agent Tip! If you get an answering machine, instead

More information

THEME: God has a calling on the lives of every one of His children!

THEME: God has a calling on the lives of every one of His children! Devotion NT298 CHILDREN S DEVOTIONS FOR THE WEEK OF: LESSON TITLE: Paul s First Missionary Journey THEME: God has a calling on the lives of every one of His children! SCRIPTURE: Acts 12:25 13:52 Dear Parents

More information

Young people and drugs

Young people and drugs Young people and drugs Many parents worry about whether their son or daughter is taking illegal drugs, how they can tell, and what to do about it. While there s a lot of concern about illegal drugs in

More information

For parents and carers of children with autism

For parents and carers of children with autism For parents and carers of children with autism The NSPCC helps parents and carers talk to their children about staying safe. It s part of our work to prevent abuse from happening to any child. And it

More information

Dear Billy, Dear mother,

Dear Billy, Dear mother, Dear Billy, I am writing to let you know how much I am missing you. I have some good news. I am going to be an auntie. I am so excited about finding out what my sister is having. I am very proud of you,

More information

Prospecting Scripts. 2 keys to success in Real Estate

Prospecting Scripts. 2 keys to success in Real Estate Prospecting Scripts 2 keys to success in Real Estate 1. TALK TO PEOPLE 2. ASK THE RIGHT QUESTIONS 1. Door-knocking or cold calling properties around a new listing (inviting them to a property preview)

More information

Ep #19: Thought Management

Ep #19: Thought Management Full Episode Transcript With Your Host Brooke Castillo Welcome to The Life Coach School podcast, where it s all about real clients, real problems and real coaching. And now your host, Master Coach Instructor,

More information

Life With Hope I m Not An Addict I M NOT AN ADDICT 147

Life With Hope I m Not An Addict I M NOT AN ADDICT 147 I M NOT AN ADDICT How could I be an addict? My life is great. I live in a very good area of Los Angeles, drive a nice sports car, have a good job, pay all my bills, and have a wonderful family. This is

More information

Kim Fredrickson, M.S., MFT Author and Coach

Kim Fredrickson, M.S., MFT Author and Coach Kim Fredrickson, M.S., MFT Author and Coach How Do I Handle Unsupportive Friends and Family While Pursuing My Goals and Dreams? Relationships are at the core of everything we do, whether this is in our

More information

LESSON TITLE: Parable of the Workers in the Vineyard

LESSON TITLE: Parable of the Workers in the Vineyard Devotion NT255 CHILDREN S DEVOTIONS FOR THE WEEK OF: LESSON TITLE: Parable of the Workers in the Vineyard THEME: God is more concerned with our heart s attitude than our service. SCRIPTURE: Matthew 20:1-16

More information

Preventing bullying: a guide for teaching assistants. SEN and disability: developing effective anti-bullying practice

Preventing bullying: a guide for teaching assistants. SEN and disability: developing effective anti-bullying practice Preventing bullying: a guide for teaching assistants SEN and disability: developing effective anti-bullying practice Preventing bullying: a guide for teaching assistants 2 Introduction This guide is based

More information

A: We really embarrassed ourselves last night at that business function.

A: We really embarrassed ourselves last night at that business function. Dialog: VIP LESSON 049 - Future of Business A: We really embarrassed ourselves last night at that business function. B: What are you talking about? A: We didn't even have business cards to hand out. We

More information

prepared in making referrals through Choose and Book, which doesn t create any additional work for me.

prepared in making referrals through Choose and Book, which doesn t create any additional work for me. Health Management Limited has been appointed as the supplier to deliver Fit for Work (previously Health and Work Service) in England and Wales. The following is a personal account of a service user s journey.

More information

LOMBARD MEDICAL CENTRE PATIENT REFERENCE GROUP SURVEY 2013-14

LOMBARD MEDICAL CENTRE PATIENT REFERENCE GROUP SURVEY 2013-14 LOMBARD MEDICAL CENTRE PATIENT REFERENCE GROUP SURVEY 2013-14 Question 5. Please comment on your experience in obtaining an appointment to see a doctor or nurse. Respondent Number 1 Difficult to get through

More information

The Strange Case of Dr Jekyll and Mr Hyde

The Strange Case of Dr Jekyll and Mr Hyde Step Three B1.2 READING & TRAINING Robert Louis Stevenson The Strange Case of Dr Jekyll and Mr Hyde audio CD PART TWO The Search for Mr Hyde Mr Utterson was unhappy after his walk with Richard Enfield.

More information

Loving Someone with BPD: A Model of Emotion Regulation Part I

Loving Someone with BPD: A Model of Emotion Regulation Part I Click to Edit Master Title Style Loving Someone with BPD: A Model of Emotion Regulation Part I Healing Hearts of Families of BPD Conference November 10, 2012 Shari Manning, Ph.D. Treatment Implementation

More information

Mystery at Camp White Cloud

Mystery at Camp White Cloud Mystery at Camp White Cloud A Reading A Z Level Q Leveled Book Word Count: 1,003 LEVELED BOOK Q Mystery at Camp White Cloud Written by Troy Wolff Illustrated by Tad Butler Visit www.readinga-z.com for

More information

QUESTION # 1 As a sales person, what do YOU sell FIRST on a sales call?

QUESTION # 1 As a sales person, what do YOU sell FIRST on a sales call? Page 1 of 13 Sales Aptitude Assessment Questions The following questions are to determine what type of sales person you are and where you fit in our sales organization. We want to make the right decision

More information

Fry Instant Words High Frequency Words

Fry Instant Words High Frequency Words Fry Instant Words High Frequency Words The Fry list of 600 words are the most frequently used words for reading and writing. The words are listed in rank order. First Hundred Group 1 Group 2 Group 3 Group

More information

Life with MS: Mastering Your Career

Life with MS: Mastering Your Career Life with MS: Mastering Your Career Dear Friends, For many of us, working gives our lives a sense of purpose. Now that you have multiple sclerosis (MS), you may be asking yourself, Can I keep working?

More information

Theory U Toolbook 1.1. www.presencing.com. Dialogue Interviews. for regular updates:

Theory U Toolbook 1.1. www.presencing.com. Dialogue Interviews. for regular updates: Theory U Toolbook 1.1 Dialogue Interviews for regular updates: www.presencing.com Dialogue Interviews At a Glance Dialogue interviews are intended to engage the interviewee in a reflective and generative

More information

A-A A-B A-C C-A C-B C-C PS-A PS-B PS-C X X X X X

A-A A-B A-C C-A C-B C-C PS-A PS-B PS-C X X X X X Lesson Plan 7: Preparing for a Job Interview Core www.collegeincolorado.org Area: Job Search Total Time: Two 50-55 minute class periods Target Grades: Grades 10-12 Suggested Timeline: Any time during school

More information

Difficult Tutoring Situations

Difficult Tutoring Situations Difficult Tutoring Situations At some time or other, all tutors will find themselves faced with difficult situations in a tutoring session. The following information will provide you with some common categories

More information

One Day. Helen Naylor. ... Level 2. Series editor: Philip Prowse. Cambridge University Press 978-0-521-71422-8 - One Day.

One Day. Helen Naylor. ... Level 2. Series editor: Philip Prowse. Cambridge University Press 978-0-521-71422-8 - One Day. Cambridge English Readers... Level 2 Series editor: Philip Prowse One Day cambridge university press Cambridge, New York, Melbourne, Madrid, Cape Town, Singapore, São Paulo, Delhi Cambridge University

More information

Student Essays on NASA Project

Student Essays on NASA Project Student Essays on NASA Project The trip to Washington D.C. for the Quarterbacks of Life program was enlightening for various reasons; it goes without saying that being able to visit the nation's capital,

More information

Active Listening Activity

Active Listening Activity Active Listening Activity Goal: To develop or enhance active listening skills in youth. Have Ready: A subsequent worksheet package per youth. Directions: Option 1: Hand out the worksheet for active listening

More information

PLAY STIMULATION CASE STUDY

PLAY STIMULATION CASE STUDY PLAY STIMULATION CASE STUDY AIMS Play stimulation work contributes towards the following 2003-2006 PSA targets: Improving social and emotional development, and Improving learning. With regard to PSA targets

More information

15 Toughest Interview Questions and Answers! Reference: WomenCo. Lifestyle Digest, updates@m.womenco.com

15 Toughest Interview Questions and Answers! Reference: WomenCo. Lifestyle Digest, updates@m.womenco.com 15 Toughest Interview Questions and Answers! Reference: WomenCo. Lifestyle Digest, updates@m.womenco.com 1. Why do you want to work in this industry? I love to shop. Even as a kid, I spent hours flipping

More information

INTRODUCTION TO COMMUNICATION SKILLS *

INTRODUCTION TO COMMUNICATION SKILLS * Core Competencies: Communication Skills INTRODUCTION TO COMMUNICATION SKILLS * ABOUT THIS ACTIVITY Time: 70 minutes Objectives: By the end of this session, participants will be able to: Define verbal,

More information

Who works in the NHS?

Who works in the NHS? ESOL TOPIC 1 THEME 1 Who works in the NHS? LEARNING OUTCOMES To know the correct titles for a range of health professionals To know which health professional to consult for a given condition To understand

More information

Why Is Daddy Like He Is?

Why Is Daddy Like He Is? Why Is Daddy Like He Is? A Book For Kids About PTSD by Patience Mason with help from Sally Parker Patience Press High Springs, Florida PP Patience Press 1992 by Patience Mason revised 2011 All rights reserved.

More information

A story of bipolar disorder

A story of bipolar disorder A story of bipolar disorder (manic-depressive illness) Does this sound like you? D E P A R T M E N T O F H E A L T H A N D H U M A N S E R V I C E S P U B L I C H E A L T H S E R V I C E N A T I O N A

More information

Mock Sides: Original Scripts for Workshop Actors HOME SECURITY. Written by. David Dalton & Chad Schnackel

Mock Sides: Original Scripts for Workshop Actors HOME SECURITY. Written by. David Dalton & Chad Schnackel HOME SECURITY Written by David Dalton & Chad Schnackel Pages: 3+ Characters: Samantha 10-4 Mary 35+, Mom Roy 25+, strong tough type Synopsis: Young Samantha manages to take down and detain Roy, someone

More information

Module 6: Recruitment And Organization Building

Module 6: Recruitment And Organization Building And Organization Building GOALS By the end of this module, participants should be able to understand: The concept of self-interest and how it is used to recruit and retain volunteers. The Six-Step Process

More information

Acme Consultants Inc.

Acme Consultants Inc. Sales Aptitude report for: Sally Sample Date taken: Thursday, December 20, 2012 11:42 PM For more information or help reading this report call: 555-234-5678 This report is a tool for the interview process

More information

Love Story by Taylor Swift M A R I E S C O T T H O U S E 1 ST 10-27- 08

Love Story by Taylor Swift M A R I E S C O T T H O U S E 1 ST 10-27- 08 Love Story by Taylor Swift M A R I E S C O T T H O U S E 1 ST 10-27- 08 Novelistic/Dramatic Speaker: Juliet Setting: A castle during a ball Protagonist: Juliet Antagonist: Juliet s dad Conflict: man vs.

More information

4 PARTS. Prewriting Rough Draft Peer Edit Work Sheet Final Draft

4 PARTS. Prewriting Rough Draft Peer Edit Work Sheet Final Draft PROCESS PAPER 1 4 PARTS Prewriting Rough Draft Peer Edit Work Sheet Final Draft PERSONAL NARRATIVE Tell me about a time that you helped someone. OR Tell me about a time that someone helped you. PREWRITING

More information

Chapter 11. The Forex Trading Coach Is Born

Chapter 11. The Forex Trading Coach Is Born Chapter 11 The Forex Trading Coach Is Born The Forex Trading Coach company was officially launched in May 2009 and I decided to go ahead and establish the company and the website as a result of the tremendous

More information

Oklahoma Bank and. Commerce History Project

Oklahoma Bank and. Commerce History Project Oklahoma Bank and Interview with R. Bruce Hall McAlester, OK, 1/31/2012 Interviewer: Michael J. Hightower Audio taped and transcribed by MJH Commerce History Project a program of the Oklahoma Historical

More information

Grade 2 Lesson 3: Refusing Bullying. Getting Started

Grade 2 Lesson 3: Refusing Bullying. Getting Started Getting Started Lesson Concepts You can refuse to let bullying happen to you or to others. Being assertive is one way to refuse bullying. Key Words Refuse, assertive Objectives Students will be able to:

More information

Case study 1 - Eileen, 69: A disagreement with a hospital doctor led to the doctor refusing to continue treatment.

Case study 1 - Eileen, 69: A disagreement with a hospital doctor led to the doctor refusing to continue treatment. Case studies 1-7: Please note these are fictional case studies from the GMC s Patients help web section, to help patients understand about the process for complaining about a doctor. Case study 1 - Eileen,

More information

TRAINING NEEDS ANALYSIS

TRAINING NEEDS ANALYSIS TRAINING NEEDS ANALYSIS WHAT IS A NEEDS ANALYSIS? It is a systematic means of determining what training programs are needed. Specifically, when you conduct a needs analysis, you Gather facts about training

More information

March 10, 2015 CONFERENCE CALL DOCUMENTATION FOR C.N.A.s Presented by Dwana Jackson, CNA, AIPP Quality Specialist

March 10, 2015 CONFERENCE CALL DOCUMENTATION FOR C.N.A.s Presented by Dwana Jackson, CNA, AIPP Quality Specialist March 10, 2015 CONFERENCE CALL DOCUMENTATION FOR C.N.A.s Presented by Dwana Jackson, CNA, AIPP Quality Specialist Good morning everyone and welcome to today s conference call, our topic today is documentation

More information

Process Recording/Journal

Process Recording/Journal Process Recording/Journal Process recording is an effective way of learning interviewing skills and reflecting on one s practice. All students in field placement are required to become familiar with recording

More information

Opening Our Hearts, Transforming Our Losses

Opening Our Hearts, Transforming Our Losses Preface Alcoholism is a disease of many losses. For those of us who are the relatives and friends of alcoholics, these losses affect many aspects of our lives and remain with us over time, whether or not

More information

WEB FORM E HELPING SKILLS SYSTEM

WEB FORM E HELPING SKILLS SYSTEM WEB FORM E HELPING SKILLS SYSTEM Introduction: The Helping Skills System (HSS) includes verbal helping skills, which refer to what helpers say during sessions to help clients. One (and only one) skill

More information

On Sun, Jan 8. Latest Update 28/1/2012

On Sun, Jan 8. Latest Update 28/1/2012 This is Chrissi s fight through surgery, coming in instalments from her husband. On Sun, Jan 8 Yesterday we received the results of a biopsy that was done on Chrissi and the diagnosis was mesothelioma.

More information

Powerful Phrases for Effective Customer Service

Powerful Phrases for Effective Customer Service Powerful Phrases for Effective Customer Service Over 700 Ready-to-Use Phrases and Scripts That Really Get Results Renée Evenson Excerpted from Powerful Phrases for Effective Customer Service: Over 700

More information

As heroin takes another life, a mother fights back

As heroin takes another life, a mother fights back Page 1 of 7 As heroin takes another life, a mother fights back DEBEE TLUMACKI FOR THE BOSTON GLOBE Jeanne Flynn held a picture of her only child, Brian. She spoke openly about the impact of his heroin

More information

Life with MS: Mastering Relationships with Family and Friends

Life with MS: Mastering Relationships with Family and Friends Life with MS: Mastering Relationships with Family and Friends Getting the Support You Need The bonds we have with friends and family are linked to our happiness and well-being. They bring us joy during

More information

Presented by: Heather J. Donnelly HDI Certified Instructor. Telephone Skills

Presented by: Heather J. Donnelly HDI Certified Instructor. Telephone Skills Presented by: Heather J. Donnelly HDI Certified Instructor Telephone Skills Objectives Recall the key principles for dealing with an irate caller Apply specific techniques effective in providing excellent

More information

It s Not Right! Neighbours, Friends and Families for Older Adults. What You Can Do to Keep Yourself Safe From Abuse

It s Not Right! Neighbours, Friends and Families for Older Adults. What You Can Do to Keep Yourself Safe From Abuse It s Not Right! Neighbours, Friends and Families for Older Adults What You Can Do to Keep Yourself Safe From Abuse Everyone has the right to be safe and free from abuse. No one should experience abuse.

More information

MITI Coding: Transcript 5

MITI Coding: Transcript 5 1 MITI Coding: Transcript 5 T: Randy, thanks for coming in today. I wonder if it would be ok if I shared just a few facts with you that I ve gotten from the intake worker. And then we can go on to talk

More information

56 Key Profit Building Lessons I Learned from Jay Abraham s MasterMind Marketing Training.

56 Key Profit Building Lessons I Learned from Jay Abraham s MasterMind Marketing Training. 56 Key Profit Building Lessons I Learned from Jay Abraham s MasterMind Marketing Training. Jay Abraham is a man you should all know. If you do not - go to the library and start learning - just do it! He

More information

Grandpa, Do You Know Who I Am? With Maria Shriver

Grandpa, Do You Know Who I Am? With Maria Shriver DISCUSSION GUIDE Grandpa, Do You Know Who I Am? With Maria Shriver A 4-PART DOCUMENTARY SERIES CHANGING THE WAY AMERICA THINKS ABOUT ALZHEIMER S DISEASE Grandpa, Do You Know Who I Am? With Maria Shriver

More information

The Kids Book About Family Fighting. By Family Fighting Expert 2009 Erik Johnson www.conflictmediationcoach.com

The Kids Book About Family Fighting. By Family Fighting Expert 2009 Erik Johnson www.conflictmediationcoach.com The Kids Book About Family Fighting By Family Fighting Expert 2009 Erik Johnson www.conflictmediationcoach.com 1 When a family experiences stress or anxiety they cope by taking on roles to avoid or deflect

More information

INTRODUCTION. The Seven Rules of. Highly Worried People

INTRODUCTION. The Seven Rules of. Highly Worried People INTRODUCTION The Seven Rules of Highly Worried People WORRYING IS SECOND NATURE to you, but imagine that someone who has been raised in the jungle and knows nothing about conventional modern life approached

More information

LESSON TITLE: The Great Commandment. THEME: Love is the fulfillment of the Law. SCRIPTURE: Mark 12:28-34 CHILDREN S DEVOTIONS FOR THE WEEK OF:

LESSON TITLE: The Great Commandment. THEME: Love is the fulfillment of the Law. SCRIPTURE: Mark 12:28-34 CHILDREN S DEVOTIONS FOR THE WEEK OF: Devotion NT264 CHILDREN S DEVOTIONS FOR THE WEEK OF: LESSON TITLE: The Great Commandment THEME: Love is the fulfillment of the Law. SCRIPTURE: Mark 12:28-34 Dear Parents Welcome to Bible Time for Kids.

More information

Special Report For Small Business Owners...

Special Report For Small Business Owners... Special Report For Small Business Owners... Here are some tips for what you, the small business owner Can -- and Must -- Do to Protect You and Your Business from Financial Catastrophe and to help you Continue

More information

Emergency Volunteer. by counselors and other people I talked to that I would be required to do Service

Emergency Volunteer. by counselors and other people I talked to that I would be required to do Service Matt Szpara December 9, 2004 Gottlieb Memorial Hospital Emergency Volunteer When first going into the Scholars Program at Triton College, I was told by counselors and other people I talked to that I would

More information

Life with a new baby is not always what you expect

Life with a new baby is not always what you expect Life with a new baby is not always what you expect Postpartum Blues or Baby Blues are COMMON. 4 in 5 mothers will have postpartum blues. POSTPARTUM BLUES OR BABY BLUES Pregnancy, the birth of a baby, or

More information