The North American Market for Third Party Payroll, Payment, and Healthcare Transaction Processing, 3rd Edition

Transcription

1 Brochure More information from The North American Market for Third Party Payroll, Payment, and Healthcare Transaction Processing, 3rd Edition Description: The North American market for third party processing (TPP) services continues to perform well despite the global recession, with 2008 sales at $62 billion based on exceptionally strong growth during the past five years, and with 9%-10% average annual gains forecast through Seeking to offset the impact of lower employment figures in the payroll space and reductions in consumer use of credit in the payment space, third party processors continue to bank on the ongoing move from paper to electronic processing while waiting for government stimulus initiatives to kick in, especially in the healthcare arena. During the down economy major TPPs are also promoting new technologies to give their businesses a boost, working to increase revenues from existing clients, and tapping into related growth areas such as human resources outsourcing in the payroll space and mobile transactions in the payment space. At the same time, the market continues to see competitive upheaval, including Heartland's 2008 purchase of the TPP business of Alliance Data Systems, and Fidelity National's 2009 acquisition of Metavante in the payment market; and Emdeon's 2008 emergence as an independent company and McKesson's purchases of Per-Se (2007) and RelayHealth (2008) in the healthcare space. This fully updated report critically and quantitatively assesses the market for data and payment-related transaction outsourcing. The report focuses particularly on three key segments electronic payment processing, payroll processing, and healthcare transaction processing with separate chapters tracing the service trends, market trends and competitive strategies driving market growth and competition within each of these industry segments. The report also examines third party processing as it relates to the Internet, as well as the development and expansion of Internet processing applications. In addition, it identifies and assesses the economic drivers and regulatory changes shaping each segment of the industry, as well as the trend whereby major competitors are adopting technologies and leveraging their massive infrastructures to expand beyond their traditional core businesses. Helping to illustrate these trends are competitive profiles of leading market participants including payroll processors Automatic Data Processing, Inc. (ADP), Paychex and Ceridian; payment processors First Data Corp., Fiserv and TSYS; and healthcare transaction processors Emdeon Corp., SSI Group and Availity. Read an excerpt from this report below. About Author Marigny Research Group, Inc. (MRG) is a producer of customized private-label market research reports, offering services including title development, research, market analysis, writing, editing, proofreading, desktop production, and marketing support, with a network of market research professionals that extends across the United States. Since 1986 MRG has authored more than 200 reports published under the Packaged Facts imprint, covering consumer packaged goods, demographic, retail, and financial markets. Within these and other areas, MRG has developed complete report lines, most recently focusing on the burgeoning market for pet products and services. Contents: Chapter 1: Executive Overview Scope & Methodology Market Definition Report Methodology Market Overview Market to Near $100 Billion in Next Five Years Figure 1-1: North American Market for Third Party Processing, (in billions of dollars) Figure 1-2: Share of North American Market for Third Party Processing: By Segment, 2004, 2008 and 2013 (percent) Major Companies Lead, But Plenty of Smaller Players Little Competitive Overlap A Move to the Web A Period of Retrenchment Impact of Recession Moving Forward

2 Payroll Processing The Basics of Payroll Processing Payroll TPP Revenues Top $30 Billion in 2008 Market Penetration at Less Than Half Negative Employment Trends Payroll TPP Organizations Growing in Number Figure 1-3: Number of Payroll Processing Establishments, The Market Leaders Scope of Payroll Processing Expanding Payment Processing Overview of Services Double-Digit Growth Continues But Tempers Credit Card Cutbacks, Shift to Debit Figure 1-4: Annual Percentage Change in Revolving Consumer Credit, Bank Mergers Could Mean Smaller TPP Market Competitive Landscape Pool of Competitors Consolidates Further Healthcare Transaction Processing Overview of Services Healthcare Transaction TPP Charting Steady Growth Increasing Costs a Major Concern in Healthcare Business Healthcare System Turns to TPPs for Cost Efficiencies Upheaval Among Market Kingpins Moving to Electronic Fund Transfer Chapter 2: Payroll Processing Introduction The Basics of Payroll Processing The Rationale for Payroll Outsourcing Drawbacks to Payroll Outsourcing Market Trends Market Sizing Methodology Payroll TPP Revenues Top $30 Billion in 2008 Figure 2-1: Revenues for Firms Providing Payroll Services, (in millions of dollars) Table 2-1: North American Market for Payroll Third Party Processing, (in billions of dollars) Potential Client Base Over 5 Million Strong Table 2-2: Number of Firms, Establishments, Employees and Annual Payroll of U.S. Employer Firms, 2006 Market Penetration Less Than 50% of Potential Market Negative Employment Trends Bad News for the Industry Table 2-3: Number of Employees on Non-Farm Payrolls, Table 2-4: Annual Percentage Change in Non-Farm Employment by Month, ADP National Employment Report Also Paints Negative Picture Avenues for Growth Small Business Health Another Key Barometer Projected Market Growth Table 2-5: Projected North American Market for Payroll Third Party Processing, (in billions of dollars) Competitive Overview Core Payroll TPP Services Payroll TPP Organizations Growing in Number Figure 2-2: Number of Payroll Processing Establishments, Plenty of Small Firms, But Largest Ones Dominate Table 2-6: Payroll Services Enterprises: By Employment Size and Annual Payroll, 2006 (number and dollars) The Market Leaders Table 2-7: Leading Payroll Third Party Processors, 2008 (in millions of dollars) Other TPPs in the Payroll Space The Role of Business Process Outsourcers (BPOs) and Human Resources Outsourcers (HROs) The Role of Application Service Outsourcers (ASOs) The Rise of Professional Employer Organizations (PEOs) Competitor Profile: Automatic Data Processing, Inc. (ADP)

3 The World s Largest Payroll/Tax Filing Processor Figure 2-3: ADP Revenues, (in millions of dollars) Growth and Outlook New Offerings Point to In-House Strategy Competitor Profile: Paychex, Inc. Building a Big Business on a Small Business Figure 2-4: Paychex Revenues, (in millions of dollars) Payroll Is Key to Paychex s Success A Unique Business Culture Small Businesses Problems Pose Problems for Paychex Competitor Profile: Ceridian Payroll Is Just the Beginning Figure 2-5: Ceridian Revenues, (in millions of dollars) Payroll and Payment Kept Separate Wellness and the Web Marketing and Service Trends Scope of Payroll Processing Expanding Move to the Web SurePayroll Exclusively Online-Based Ultimate Software and UltiPro Banks Pushing into TPP Payroll Market Through Proprietary Online Platforms Branded Payroll Appeals to Accountants Accountants as TPPs CompuPay Hones in on CPAs Increasing Interest in Payroll Cards Table 2-8: Payroll Costs for Unbanked Consumers (in dollars) Payroll Cards Not a Sure Thing for TPPs An Attractive Market for PEOs Deploying Technology and Allocating Resources Waiting Out the Downturn Branding Options at the Small Business Level More Companies Vying for Business Table 2-9: Number of U.S. Companies Providing Payroll Processing Services, The Effect of Foreign Outsourcing Payroll Cards Expanding Niche Evolving Payroll Methods Chapter 3: Payment Processing Introduction Overview of Third Party Payment Processing The Appeal of Non-Cash Transactions Credit Card Processing Debit Transaction Processing Consumers Increasingly Prefer Electronic Payments Table 3-1: Distribution of Number of Non-cash Payments, (percent) Table 3-2: Number of Non-cash Payments, (in billions) Size of the Electronic Transaction Market Figure 3-1: Estimated Number of U.S. Credit/Debit Transactions Among Top Four Card Issuers, 2008 (in billions) Trends in Transaction Fees Fee Structure Variance in Fees How the Discount Rate Is Divided Market Trends Double-Digit Growth Continues But Tempers Under Market Pressures Table 3-3: North American Market for Third Party Payment Processing, (in billions of dollars) Healthy Growth in Credit and Debit Transactions Table 3-4: Number of Electronic Payment Transactions by Type, 2003 vs (in billions) Gift Cards: A Growth Area Table 3-5: Projected Growth in U.S. Gift Card Volume, (in billions of dollars) Credit Card Cutbacks, Shift to Debit Figure 3-2: Annual Percentage Change in Revolving Consumer Credit,

4 Bank Mergers Could Mean Smaller TPP Market Public Backlash Against Credit Card Industry High Interchange Rates May Hurt TPPs The PIN- vs. Signature-Based Debit Tug-of-War Healthy Growth Through 2013 Table 3-6: Projected North American Market for Third Party Payment Processing, (in billions of dollars) Competitive Overview Competitive Landscape Table 3-7: Revenues of Leading Third Party Payment Processing Companies, (in millions of dollars) Pool of Competitors Consolidates Further Across the Border Online Payment Providers Table 3-8: Fee Structure for PayPal and Google Checkout, March 2009 (dollars and percent) Companies Moving into Cell Phone Payment Processing Future of Biometrics More Uncertain Than Ever Competitor Profile: First Data Corp A Market Goliath Figure 3-3: First Data Revenues, (in millions of dollars) Company Background KKR Takes Over First Data Split from Chase Paymentech, Partnership with Bank of America Consolidation, Cost-Cutting and Acquisitions New Payment Options Competitor Profile: Fiserv, Inc The Largest Nonbank Check Processor Figure 3-4: Fiserv Revenues, (in millions of dollars) Popular with Smaller Clients Acquisitions and Sales Adventures in Technology Competitor Profile: Total System Services, Inc. (TSYS) Newly Independent Figure 3-5: TSYS Revenues, (in millions of dollars) Shifting Customers International Outreach TSYS Enters N>Gen Competitor Briefs Alliance Data Systems Corp Fidelity National Information Services, Inc. Figure 3-6: Fidelity National Information Services Revenues, (in millions of dollars) Global Payments, Inc. Figure 3-7: Global Payments Revenues, (in millions of dollars) Heartland Payment Systems, Inc. Figure 3-8: Heartland Payment Systems Revenues, (in millions of dollars) Metavante Technologies Figure 3-9: Metavante Technologies Revenues, (in millions of dollars) TPPs Aiming for Reinvention Mobile Banking and Payments Contactless/RFID Payments Chapter 4: Healthcare Transaction Processing Introduction The Basics of Healthcare Transaction Processing Core Healthcare Transaction TPP Services The Health Insurance Portability and Accountability Act Market Trends Healthcare Transaction TPP Charting Steady Growth Table 4-1: North American Market for Healthcare Transaction Third Party Processing, (in billions of dollars) Increasing Costs a Major Concern in Healthcare Business Healthcare System Turns to TPPs for Cost Efficiencies

5 U.S. Medicare Leads in Electronic Processing Table 4-2: Electronic Media Claims Rates for Medicare Carriers, (number and percent) Private Sector Lags in Electronic Processing Figure 4-1: Electronic vs. Paper Based Transactions, 2009 (percent) Table 4-3: Paper vs. Electronic Billing and Payment Transactions, 2009 (percent) Obstacles to Electronic Transaction Adoption Seeking Industry Standards Market Growth to Pick Up Steam Table 4-4: Projected North American Market for Healthcare Transaction Third Party Processing, (in billions of dollars) Competitive Overview Market Involves Myriad Participants Market Leaders and Competitive Upheaval McKesson Acquires Per-Se and RelayHealth MedAvant Regroups as Capario Third Party Administrators (TPAs) Manage Healthcare Programs Competitor Profile: Emdeon Corp. A Newly Independent Company Looking to Go Public Emdeon s Range of Services Eager for Growth A Strong Voice for the TPP Industry Changes in Industry May Challenge Emdeon s Lead Competitor Profile: The SSI Group, Inc. A Stalwart Among Healthcare TPPs Services and Offerings A Partnership Strategy Competitor Profile: Availity A Web-Based Portal for Physicians Expansion Beyond Florida Growing Its Services Marketing and Service Trends Expanding Existing Networks Speeding Up Provider Cash Flow Shift from Clearinghouse Model to Web-Based Systems Moving to Electronic Fund Transfer Closing the Transaction Loop Will Help Lower Costs Creating Standards for Patient ID Cards Consumer-Driven Healthcare, Debit Use Will Spur More TPP Combining ID Cards and Debit Industry Must Comply with HIPAA Regulations Federal Support Likely Means Bright Future for Healthcare IT Firms U.S. Healthcare Costs Expected to Rise Substantially Table 4-5: Healthcare Spending by U.S. Consumers and Businesses, (dollars and percent) Greater Consumer Involvement in Own Healthcare Necessitates More Flexible TPP A Whole New Universe of Transactions Electronic Medical Records Promise Efficiency, Savings and Improved Care EMRs in Early Stages of Adoption Government Incentives Will Spur EMRs Appendix: Company Addresses Ordering: Order Online - Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane,

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