Complete Guide to Dental Technology Opportunities to Advance Your Dental Practice

Transcription

1 Complete Guide to Dental Technology Opportunities to Advance Your Dental Practice Digital Workfl ow Clinical Benefi ts Digital Technology Review Exclusive Products Going Digital: Worksheet

2 Digital Workflow ATTRACT, RETAIN Communicating with potential patients, new patients and existing patients outside the office. Post Appointment Pre Appointment Practice Management Software Practice Management Software Electronic Services Electronic Services (Billing, Marketing, and Referrals) (Marketing and Pre-Check In) Patient Education Patient Education The Digital Advantage: Digital communication can be automated using the Internet for s, surveys, and web pages to essentially eliminate paper, postage and staff time resulting in faster, more efficient and much less expensive communication. Layers of the Digital Workflow COLLECT, RE-APPOINT Document treatment, collect fees, process insurance and re-schedule. Administrative/Front Office (Check Out) Digital Software Services Practice Management Software Electronic Claims Digital Imaging Software Electronic Marketing Electronic Billing Patient Education Digital Imaging Software Patient Education Electronic Services (Insurance Claims and Billing) Computer Network Business Applications Digital Hardware Practice Management Software Infrastructure Digital Sensor Servers Digital Panoramic X-ray Computers Cone Beam CT Peripherals The Digital Advantage: Digital records are more accurate, complete and legible than hand written chart notes. This improves communication and reduces liability, electronic claims reduce staff time and eliminate paper and postage. The result is faster payments at less cost. CAD/CAM (E4D) Digital Impressions FABRICATE Create a restoration. Intraoral Camera External Lab Phosphor Plate Digital Impression E4D Digital Impression CAD/CAM (E4D) The Digital Advantage: Reduced chair time, few if any remakes, and faster lab turn around with lower lab bills. With CAD/CAM (E4D) same day delivery with no lab and no temps. The final restoration is much higher quality than an alternative direct filling. Less chair time, fewer remakes and reduced lab fees all mean lower cost and a better result. 1

3 Clinical Recommendations by Dr. Larry Emmott PREPARE Fill in or update medical histories, create records, sign forms and check insurance coverage. Administrative/Front Office (Check In) Practice Management Software Patient Communication Computer Network CAPTURE Capture digital diagnostic data including radiographs, photographs, CBCT and study models. Operatory, Imaging Room Practice Management Software Digital Impression Digital Imaging Software Digital X-ray Intraoral X-Ray Caries Detection Computer Network The Digital Advantage: Digital diagnostics allow instant access to The Digital Advantage: No files, no paper, no filing, easy instantaneous access from any computer, improves accuracy, reduces staff time and costs. Henry Schein offers a full suite of integrated, industry leading digital technology solutions to automate your processes, the information at any computer. Electronic storage reduces costs. No chemicals, lab fees or consumable materials. Diagnosis can be enhanced with software. Better diagnosis and reliable storage reduces liability. DIAGNOSIS Evaluate diagnostic images, apply advanced diagnostic devices like caries detection, and document findings. Operatory Practice Management Software Patient Communication Digital Imaging Software Computer Network Caries Detection improve patient care, and increase revenues. The Digital Advantage: More accurate, less subjective diagnosis with caries detection, soft tissue analysis and software enhancement of images. Electronic storage reduces costs and liability. TREATMENT Provide needed dental treatment. Operatory Practice Management Software Digital Imaging Software Patient Communication CASE PRESENTATION Create a treatment plan and estimate and present this to the patient. Consult Intraoral X-Ray Practice Management Software Digital Impression Digital Imaging Software CAD/CAM (E4D) Patient Communication Caries Detection Computer Network Lasers Computer Network The Digital Advantage: Lasers are virtually bloodless and painless which means no sutures, predictable rapid healing and no second appointment. Digital impressions can be checked immediately for accuracy, fewer if any re-makes, no consumable materials, no lab fee and no gagging patients. Faster with less remakes means reduced costs plus happier patients. The Digital Advantage: Multiple complex treatment plans with financial arrangements can be easily assembled, then automatically coupled with educational information. An informed patient makes better treatment choices. Reduced staff time and less paperwork reduces costs while better case acceptance increases revenue. Digital Workflow 2

4 Clinical Benefi ts Digital Pans Many offi ces fi nd the image quality to be so diagnostic that they often take many more pans and in some cases, have replaced their standard full-mouth series with a digital pan and bitewings, augmenting with PA s as required. These systems quickly produce excellent diagnostic images, showing the entire mouth, which allows patients to better understand their treatment options. Dramatic price decrease over the past five years. Patient comments are very positive about the comfort and efficiency of the new technology compared to traditional intraoral x-rays. Chair time saved in hygiene. The average hygienist saves the equivalent of one appointment per day. That alone will pay for your digital pan while improving your treatment plan presentations. An office with high-quality digital panoramic imaging will need far fewer sensors and use the ones they have far less. New high-resolution technology virtually eliminates the need for FMXs because the image is so clear. Images maintain clarity as you magnify to diagnose caries, lesions etc. Patients report that they understand their diagnosis better due to the full image of the entire jaw and dentition. Low Dose. One digital pan equals two digital PA s. Higher level treatment plans and full-mouth reconstruction case acceptance greatly increases as patients see the full-mouth x-ray and understand the cause and effect of their conditions like never before. Only 17 seconds to complete a digital pan, which is a minimal amount of time for a patient to remain completely still while the image is being produced. Saves chair time, which allows you to see additional patients and increase your production. A digital pan takes about 1 minute compared to minutes for a film pan. No learning curve for staff. Most offices take pans already and some of the higherend pans even use patented technology to automatically sense the density of hard and soft tissue and adjusts the kv or ma parameter settings. 3D imaging capabilities Now available to the general practitioner to achieve greater diagnostic accuracy. This feature can be added as an upgrade giving the dentist options for future advancement. Ask your sales consultant about integration with DENTRIX software or any other software 3 Clinical Benefi ts

5 Clinical benefi ts provided by Dr. Lorne Lavine Digital Sensors The benefi ts and ROI of digital sensors have been well known for years. Every offi ce spends more than they probably know on fi lm, chemicals, processor cleaning supplies, repairs, mounts, and duplicating fi lm. Another cost that is often forgotten is labor; such as the time needed to clean the processor and mount the fi lms. Speed. Images are on the screen in 1 3 seconds; a huge benefit for offices that need immediate images, such as endodontic procedures and implant placement. Eliminate the hassle and costs of film, chemicals, chemical disposal silver traps, and the maintenance and staff training of related MSDS sheets. Improved diagnosis by providing software tools for image enhancements. Practice Marketing: Practice seen as high-end and cutting edge. Increased case acceptance: When we involve the patients (co-diagnosis) and they can see what we see, they are more accepting of our treatment plans. Ask your sales consultant about integration with DENTRIX software or any other software Phosphor Plate Systems Phosphor Plate Systems are an excellent solution for offi ces looking for quality digital radiographs and are easy for the staff to learn. It s a simple transition from fi lm. Image quality tends to be on par with fi lm and most processors allow for scanning at different resolutions. Better patient comfort than sensors as the plates are thinner than film Staff acceptance is high as the process is very similar to film Some systems can be used to digitize pans and cephs, saving the practice tens of thousands of dollars Fast, highly diagnostic images Different sizes of film 0,1,2,3 Ask your sales consultant about integration with DENTRIX or any other software

6 Cone Beam CT Cone Beam CT or 3D imaging is the new frontier for digital radiography. As with other digital radiography systems, the system is signifi cantly more accurate than fi lm based systems and can reduce radiation by up to 95%. There are plenty of applications for this technology. Implant dentists are some of the early adopters as the technology can greatly aid them in presurgical treatment planning to determine the width of the ridge, the quality of the bone, and the location of the mandibular nerve. Cone Beam CT can also be helpful to oral surgeons or any dentist who extracts teeth for preparing to remove impacted third molars. An additional benefi t of Cone Beam CT is the ability to view both arches simultaneously. Highly diagnostic images that give a complete image of the head Excellent for helping with implant placement and ortho treatment planning Patients are impressed with the high-tech images Costs have come down significantly in the past 2 years Eliminates the need for separate pan and/or pan ceph machines 5 Clinical Benefi ts

7 Patient Communication Practice Management Software In the 21st century, dentists have begun to realize that patients are also consumers with many choices. A wellinformed consumer is what dental practices strive for, and nothing helps this more than patient communication software. These systems are highly evolved and can explain even complex procedures to patients with beautiful graphics in a clear and concise manner. Very high return on investment most systems pay for themselves the first time a patient accepts treatment Easy for dentist and staff to learn Patients appreciate getting unbiased information Many systems integrate with existing practice management software Practice management software should provide intuitive patient scheduling, a comprehensive fee schedule, insurance management, up-to-date and easy-toread document charting, proposed treatment and easy-to-document treatment notes. Look for systems that integrate with patient education for easy explanation of treatment options. Electronic services attached to practice management software can automate online scheduling, help to complete health history information, and ease communication with your insurance partners. Your ideal system should be tightly integrated with your digital solutions, allowing one patient record and easy-to-access digital radiographs and documents for your team. Software is very comprehensive and can handle all aspects of running a practice such as clinical and administrative Using the right software can allow a practice to become completely chartless or paperless Integrates with other software systems such as image management, online patient registration, billing, and in-office communication Most newer systems have a relatively minor learning curve and there are multiple methods available for ongoing training Clinical Benefi ts

8 Computer Hardware As practices become chartless and paperless, having proper computer infrastructure is critical to ensure that these high-tech systems can stay up and running. Practices should invest in a dedicated server, modern workstations with high-end graphics cards, monitors that can show patient images, and Digital Impressions Few technologies in the past 20 years have changed dentistry as much as digital impressions have. These systems cost signifi cantly less than other CAD/ CAM technology but present a complete paradigm shift in how dental practices take impressions. Impression material, trays, printed lab forms these can all be things of the past, as these new systems take a digital impression with a device that looks like an intraoral camera, and then send the data directly to the labs. No muss, no fuss! multiple printers to handle different types of printouts. Often overlooked is the need to protect these systems by using fi rewalls and anti-malware, and having a solid data backup protocol in place. System functions like an intraoral camera, so learning curve is small. Eliminates the cost and mess of impression materials, trays, stone, etc. Highly accurate systems reduces the need for re-takes. Seating appointments are much easier and faster since fit of restorations are far more accurate Proper computer infrastructure will minimize down time and reduce stress to the office staff Computer prices have dropped recently practices can purchase high-end equipment at very reasonable prices Online data backup can allow for a true set it and forget it backup Network monitoring software now exists so that little problems can be identified and resolved before they become big problems 7 Clinical Benefi ts

9 Soft Tissue Lasers Soft tissue lasers haven t received the press and fanfare of newer systems like CAD/CAM and Cone Beam, but I m not sure why. These systems are highly costeffective and allow all dentists to perform everyday dental procedures such as frenectomies, crown lengthening, implant uncovering, and dozens of other common procedures. Newer soft tissue lasers are very portable and easy to move from room to room. Allows the practice to be more profitable by no longer needing to refer out many soft-tissue procedures Lightweight lasers are easy to learn and use and easy to move from room to room Pain-free dentistry will attract new patients into the practice Bleeding control will allow for more accurate impressions and restorations Electronic Services Communication between people has changed dramatically in the past decade, and it is imperative that dental practices stay in touch with their patients. Social media like Facebook and Twitter and blogs are critical for keeping in contact with our patients. Reputational Marketing is also a new buzzword as many people now go online to get review of dentists before they will even make the fi rst call. Software integrates with the practice management software and requires little to no effort from the staff Allows practices to communicate in the manner that patients prefer to communicate Builds an online reputation for the practice that you can control Simplifies many mundane tasks such as confirmations, billing, e-claims, etc. Clinical Benefi ts

10 Caries Detection As many dentists know, detecting decay and problems in their early stages before they become bigger problems is critical to ensure a successful treatment outcome. By using a combination of fi ber optic and LED lights, clinicians can detect from 80 90%+ of early stage occlusal and interproximal caries far more accurate than what x-rays could detect. Systems are lightweight and very portable Improves practice profitability as lesions are detected earlier Patients appreciate that with early detection, treatment can be more proactive and conservative High level of accuracy Intraoral Cameras Over 50% of offi ces have an intraoral camera. Intraoral cameras are lightweight and easy to move from room to room. They can easily maneuver into tight spaces such as the distal of second molars. They can interface using multiple methods to the computer, including USB, Firewire, S-video, or RCA. They can interface directly with an existing TV. Easy for any staff member to learn and use Lightweight systems can easily be moved from room to room Quick images on the screen are ideal for patient education and case documentation Allows patients to see what dental professionals see and participate in the diagnostic process 9 Clinical Benefi ts

11 CAD/CAM Technology The E4D Dentist system is designed with the patient and operator in mind. From the very beginning, D4D has involved dental professionals in the development of the E4D system, resulting in an easy-to-use product and process that can provide a signifi cant return on investment. Intuitive and fun to operate, the E4D empowers you to create beautiful restorations that provide the form, fi t, and function that dental professionals demand and patients prefer. Laser technology captures hundreds of thousands of data points showing what really exists in the oral environment. Using multiple images, the E4D avoids interpolating data and captures more detailed information such as undercuts and contours. You can even distinguish between hard and soft tissue. A true 3D image. The DentaLogic 2.0 software expands the software capabilities of the E4D Dentist System while improving the chairside experience by delivering accurate and clear virtual model representations, margin detection, as well as performance and material selection. An HD (high density) mode also provides higher density data collection for more detailed results. Every E4D owner receives a two-day educational program for the dentist and an assistant at E4D University where they learn directly from the manufacturer. Support-On-Sight is available for the dentists and office team to contact E4D s customer support team. With the office s permission, a customer support representative can remotely access the E4D system to diagnose, support, and guide operations in real time. Same Day Dentistry means in a single appointment, the dentist can offer a completed procedure to on-the-go patients. A natural esthetic look is achieved because a patient s restoration can be custom designed to match the neighboring teeth as well as polished or stained and glazed with ease. E4D has partnered with the best in dentistry. Distribution and service is provided by Henry Schein Canada. Restorative materials are provided by 3M ESPE and Ivoclar Vivadent and diamond burs are provided by Premier Dental Products Company. Clinical Benefi ts

12 Digital Technology Review by Dr. Charles Blair Digital technology enhances patient care, effi ciency and profi tability while invigorating doctor and staff Intraoral Cameras Check all areas that interest the practice Marketing Impact Increases referrals and new patient fl ow Imparts leading edge image Increased Patient Acceptance Enhances patient co-diagnosis Increases cosmetic volume Increases crown and implant volume Increases perio volume Enhanced Clinical Diagnosis Improves caries detection Improves crown diagnosis Improves perio diagnosis Provides digital software enhancements Improved Service Mix Economics Increases crown/onlay to operative ratio Patient Record Documentation Insurance documentation/justifi cation Document medical (dental) necessity Malpractice prevention/defense Digital (paperless) record storage Permits electronic attachments Dentist/Staff Morale Booster Keeps up with evolving technologies Greater case acceptance with decreased frustration More profi table and effi cient practice Phosphor Plate Check all areas that interest the practice Marketing Impact Increases referrals and new patient fl ow Imparts leading edge image Increased Patient Acceptance Enhances patient co-diagnosis Increases cosmetic volume Increases crown and implant volume Increases perio volume Improved patient comfort Enhanced Clinical Diagnosis Improves caries detection Improves crown diagnosis Improves perio diagnosis Provides digital software enhancements Clinical Efficiency Less clinical staff labor time required Much quicker than processor/dip tank Quicker fi lm read during endo treatment Can process all intraoral and extraoral sizes Overhead Expense Offset Offsets fi lm, chemicals, and processor equipment Patient Record Documentation Insurance documentation/justifi cation Document medical (dental) necessity Malpractice prevention/defense Digital (paperless) record storage Permits electronic attachments Dentist/Staff Morale Booster Keeps up with evolving technologies Greater case acceptance with decreased frustration More profi table and effi cient practice 11 Digital Technology Review

13 Digital Sensors Check all areas that interest the practice Marketing Impact Increases referrals and new patient fl ow Imparts leading edge image Increased Patient Acceptance Enhances patient co-diagnosis Increases cosmetic volume Increases crown and implant volume Increases perio volume Enhanced Clinical Diagnosis Improves caries detection Improves crown diagnosis Improves perio diagnosis Provides digital software enhancements Clinical Efficiency Less clinical staff labor time required Much quicker than processor/dip tank Quickest image during endo procedures Overhead Expense Offset Offsets fi lm, chemicals, and processor equipment Patient Record Documentation Insurance documentation/justifi cation Document medical (dental) necessity Malpractice prevention/defense Digital (paperless) record storage Permits electronic attachments Dentist/Staff Morale Booster Keeps up with evolving technologies Greater case acceptance with decreased frustration More profi table and effi cient practice Digital 2D/3D Panoramic X-ray Check all areas that interest the practice Marketing Impact Increases referrals and new patient fl ow Imparts leading edge image Expansion of services (3D) Increased Patient Acceptance Enhances patient co-diagnosis with full mouth image Increases cosmetic volume Increases crown and implant volume Increases perio volume Enhanced Clinical Diagnosis Pan is standard of care for implant placement Improves caries, crown, and perio diagnosis Improves growth and development analysis Provides digital software enhancements Clinical Efficiency Less clinical staff labor time required Quicker than full series X-rays Quicker than pan processor/dip tank Overhead Expense Offset Offsets panoramic fi lm, chemicals,and processor equipment Patient Record Documentation Insurance documentation/justifi cation Document medical (dental) necessity Malpractice prevention/defense Digital (paperless) record storage Permits electronic attachments Greater Patient Comfort More comfortable than taking full series Quicker than taking full series (seconds) Dentist/Staff Morale Booster Lowers doctor stress for oral surgery/implants Keeps up with evolving technologies Greater case acceptance with decreased frustration More profi table and effi cient practice Cone Beam CT Check all areas that interest the practice Marketing Impact Increases referrals and new patient fl ow Imparts leading edge image Increased Patient Acceptance Enhances patient co-diagnosis with 3D image Increases cosmetic volume Increases crown and implant volume Increases perio volume Enhanced Clinical Diagnosis The standard of care for implant placement 3D Image for unprecedented diagnosis/ planning Improves caries, crown, and perio diagnosis Improves growth and development analysis Provides digital software enhancements Clinical Efficiency Less clinical staff labor time required Much quicker than full series X-rays Much quicker than pan processor/dip tank Overhead Expense Offset Offsets panoramic fi lm, chemicals, and processor equipment Patient Record Documentation Insurance documentation/justifi cation Document medical (dental) necessity Malpractice prevention/defense Digital (paperless) record storage Permits electronic attachments Greater Patient Comfort More comfortable than taking full series Quicker than taking full series (seconds) Dentist/Staff Morale Booster Lowers doctor stress for oral surgery/implants Enjoyment of a new technology Greater case acceptance with decreased frustration More profi table and effi cient practice Digital Technology Review

14 Digital Impressions Check all areas that interest the practice Marketing Impact Increases new patient fl ow Imparts leading-edge image Engages patient in the process Clinical Efficiency Eliminates several impression steps Real-time review of digital impression Quicker turnaround Reduce seating time by as much as 50 percent Clinical Excellence Eliminates voids/tears/distortion Eliminates stone model discrepancies Seating is more predictable Lowers remake rate 3-D magnifi cation improves preps 360 Prep visualization Measures optimal occlusal reduction Reduce remakes. With digital impressions, remakes are 0.5 percent; or 80 percent less than industry average Eliminate retakes, especially helpful with multiple cases Overhead Expense Offset Eliminates conventional impression cost Offsets dental assistant labor Stores impressions digitally Eliminates disinfection process Eliminates boxing and shipping Savings of $ or more per single-unit crown Greater Patient Comfort and Speed Improves patient service Enhances patient convenience Comfortable digital impression No gagging from impression material Shorter time frame for temporary Dentist/Staff Morale Booster Lowers stress Keeps up with evolving technologies More profi table and effi cient practice Enjoyment of latest technology CAD/CAM Check all areas that interest the practice Marketing Impact Increases referrals and new patient fl ow Imparts leading-edge image Generates other treatment spinoffs Engages patient in the process Increased Patient Acceptance Enhances patient co-diagnosis Increases inlay, onlay, and crown volume Improved Service Mix Economics Converts some operative to inlays/onlays Increases overall crown units Increases quadrants vs. single units Improved production $ per hour Improved production $ per visit Clinical Efficiency Less clinical staff labor required Emergency appointment work-in Cuts clinical time (one appointment) Eliminates lab remakes Eliminates temporaries One visit vs. two-visit effi ciency Dentist controls lab output Overhead Expense Offset Offsets outside lab bills With volume, cuts per-unit cost Offsets outside lab remakes Offsets business labor (single appointment) Offsets dental assistant labor (single appointment) Greater Patient Comfort and Speed Single-appointment convenience Eliminates temporaries Eliminates conventional impressions Dentist/Staff Morale Booster Keeps up with evolving technologies Greater case acceptance with decreased frustration More profi table and effi cient practice Elevates dental assistant status/career Expanded procedure mix enjoyment Enjoyment of latest technology 13 Digital Technology Review

15 Exclusive Products For the past 50 years Instrumentarium Dental has been pioneering imaging systems designed for professionals. From the original Orthopantomograph OP1 to the complete offering of today s advanced imaging systems, our years of experience guarantee our customers a safe investment in their future. Instrumentarium Dental develops, manufactures and markets a full range of premium quality imaging solutions for both intraoral and extraoral imaging for dental and maxillofacial imaging. We work in close co-operation with dental professionals, universities and other research centers in our quest to develop solutions that will meet and exceed the expectations of our customers. We are committed to providing high clinical performance while still maintaining simplicity, ease of use and workfl ow effi ciency Today s progressive dental practices demand solutions that help them stay productive and profi table that only Dentrix can provide. Dentrix is a complete practice management solution backed by a full complement of services that help dental professionals create an effi cient, productive and more profi table practice. With Dentrix you receive new advanced technologies and services like: Dentrix Practice Advisor The new simple way to analyze your data so you can stay on top of your practice s financial health. Daily Huddle Brings all critical information your staff needs into one easy-to-read report allowing everyone to stay focussed on the same patient care priorities and long term business objectives. Exclusive Products

16 Exclusive Products Introducing the new DEXIS Platinum Sensor a breakthrough direct- USB digital X-ray solution. The unique single-sensor concept has been refi ned and made even more portable, even more comfortable. And with new PureImage technology, image quality is now even more remarkable. PerfectSize Sensor The ability to take vertical AND horizontal bitewings AND all periapicals with a single sensor eliminates the cost and inconvenience of using multiple sensors of different sizes. Direct USB Connectivity Image capture and processing electronics have been fully integrated into the sensor itself, replacing the need for a separate adapter or docking station. TrueComfort Design To maximize both patient comfort and ease of use, DEXIS has enhanced its own great sensor housing design by refining the curvatures, redesigning the cable exit, upgrading the materials, and giving it a slimmer profile. PureImage Technology Advanced hardware and software technologies include a Caesium Iodide scintillator, fiber optics, high resolution CMOS sensor, enhanced quantum efficiency, and image enhancement tools. The DEXIS Platinum sensor is able to deliver clinically meaningful images that are extremely clear and highly detailed. Simple To Use Software The DEXIS software is highly automated, intuitive and easy to use. Its 1-Click Full-Mouth Series makes it possible to reduce a 25-minute FMX procedure to 5 minutes from start to finish. E4D Dentist is designed with the patient and dental professional in mind. The E4D system is an easy to use chairside CAD/CAM system that is revolutionizing modern dentistry. Same day crowns, inlays, onlays, and veneers increase your productivity, provide a tremendous convenience for your patients, and give you complete control of the final restoration. Intuitive and easy to use, E4D empowers you to create beautiful restorations that provide the form, fit and function you demand and your patients deserve. Your 360º E4D Experience begins the first time you see the system in action; you immediately appreciate the ergonomic design and the logical efficiency of the process that fits today s modern dental practices. Once you decide that E4D is right for you, you and one of your team members experience E4D education at the source in Dallas, Texas. You learn the complete clinical chairside operation plus see the system being manufactured, meet the software engineers, and get to know your E4D Support-on-Sight (SOS) team. The E4D system s IntraOral Digitizer (laser scanner), Design Center, and Milling Center are all designed, manufactured and supported to provide you and your patients with the ultimate experience in modern dentistry. 15 Exclusive Products

17 Innovation and quality are traditions that have kept Pelton & Crane at the forefront of the dental industry for over 100 years. Today, Pelton & Crane offers a complete line of dental equipment including dental chairs, lights, cabinets, delivery systems, water treatment and sterilizers. Pelton & Crane has always insisted on the highest quality workmanship, as well as delivering innovation to the dental industry. You can feel the quality and enjoy the comfort of knowing Pelton & Crane is a name you can trust for products that withstand the test of time. Contact your Henry Schein sales consultant about attending a Driven to Excellence program and learn how to maximize your practice efficiency through technology and office design. The i-cat by Imaging Sciences International is the Leader in Cone Beam 3-D Dental Imaging. i-cat produces three-dimensional views of all oral and maxillofacial structures, leading to the most accurate treatment planning and predictable outcomes for a wide range of dental procedures. Proven sensor technology anatomically accurate and clearly detailed images produced by the Amorphous Silicon Flat Panel Sensor Seated positioning for quick setup, minimal patient motion Industry-leading 8.9-second standard scan Field-of-View flexibility for focused areas up to 17cm Small, DICOM 3 data file sets for efficient operation in a variety of third-party 3-D planning software programs Up to 20X less radiation than traditional CT scans i-pan traditional 2-D panoramic and Tru-Pan program the industry s first one-click volumetric pan with clear and accurate anatomical detail Tx Studio software provides a powerful suite of treatment tools for general and specialty dental practices for implants, abutments, restorations, surgical procedures, endodontics, orthodontics, TMJ and airway assessment. Exclusive Products

18 Exclusive Services Equipment & Practice Financing Equipment and Practice financing options from Henry Schein Financial Services will help you grow a successful future. Our low-cost, full-service equipment and practice financing capabilities give you the options you need to move your business forward. Our nationwide specialists offer their advice and support with your best interests in mind. Low rate, competitive financing Simple application process 60-minute approvals Flexible programs Working capital Henry Schein Financial Services is not a bank, does not represent itself as such, and does not conduct banking activities Henry Schein Canada, Inc. No copying without permission. Not responsible for typographical errors or hsfs@henryschein.ca Convenient. Experienced. Cutting-Edge. Office DESIGN Affordable. The first step to your dream office is now! Call or design@henryschein.ca 17 Exclusive Services

19 Going Digital Worksheet Field Sales Consultant Name Equipment Sales Specialist Name Doctor Name Practice Name Practice Address City Province Postal Code Practice Phone Customer Current Practice Status Years at current location Number of Ops Annual spend on crown/bridge supply $ Annual spend on film and chemicals $ What is your practice s greatest challenge this year? (Check all that apply) High Overhead Lack of New Patients Too Many Patients Appointment Scheduling Incorporating Technology Account Receivables Team Harmony Staff Turnover Cash Flow Productivity Payroll Recruit Employee(s) Cancellations Retirement Other (please explain below) What are your professional goals? (Check all that apply) Increase Profi t Retirement More Time Off Large Purchase Sell Practice Other (please explain below) What type of dentistry do you currently perform? (Check all that apply) Orthodontics Endodontics Periodontics Implantology Oral Surgery Pedodontics Other (please explain below) If you could wave a magic wand and solve any issue today, which would it be? (Check all that apply) Team Harmony A/R More Profi table Cash Flow Practice Other (please explain Different Facility below) More Technology What equipment or technology do you plan to purchase in the next 2 years? (Check all that apply) Replace Existing Ops Update Practice Appearance Digital Pan Digital Sensor Dental Chairs Cabinets Laser Conebeam CT New Offi ce CAD/CAM Computer Hardware Microscopes Digital Processor Digital Impressions Other (explain) Going Digital: Worksheet

20 Inventory Front Offi ce Do you have practice management software? Yes No If yes, which one? Do you communicate with your patients electronically? Examples: , texts, websites, Twitter, Facebook Yes No Do you (Check all that apply) have electronic scheduling? have an electronic recall system? submit electronic claims and with attachments? run insurance verifi cation for your patients procedures before they arrive? send/receive information from and to referring doctors and specialists electronically? have a structured process for tracking and managing your A/R? have a website where patients can download information about your practice, patient forms, pay their bills, or request appointment times? Clinical Areas How do you acquire your images and xrays? (Check all that apply) Sensors Phospher Plate Intraoral Camera Extraoral Camera (SLR) Digital Pan Cone Beam Film Other (please explain below) How do you store your images? Imaging Software No image management software Other (please specify) Do you (Check all that apply) schedule follow up appointments in the operatory? utilize computers in all operatories? chart in the back offi ce? check-out patients in the back offi ce? review treatment options in the operatory or a consult room? How do you display your patient images? View Box Monitor Print Out Where do you review payment options and programs? Finance Consult Room Operatory Front Desk Other (please specify) What are your most common procedures? Examples: Crowns, Implants, Inlay/Onlay, Ortho, Surgical, Restorative, Other How many Implants are you placing each month? Are there any procedures you would like to do more of? Network Do you have (Check all that apply) an IT provider? a dedicated server that safely stores your patient and practice data? a business class fi rewall and antivirus software to protect your patient information? a regularly scheduled and secure backup process? an off-site back-up? high-speed internet to your offi ce? Are you HIPPA compliant? Yes No 19 Going Digital: Worksheet

21 Future goals for your practice Please prioritize each item below 1=most important 5=least important Plan for a paperless practice Increase collection rate Increase office efficiency Create and extend electronic presence Examples: Website for forms, scheduling, and payments. s, Text Messaging, etc Reduce my A/R Eliminate film processing Incorporate more technology (Rank from 1-10) Sensors Digital Panoramic X-Ray CAD/CAM (E4D) Intraoral Camera Cone Beam CT Digital Impressions Computer Hardware Digital Processor Laser Other (please explain below) Patient retention / attract new patients Maximize patient insurance benefits Establish a marketing plan Introduce additional clinical patient services Orthodontics Endodontics Periodontics Implantology Oral Surgery Pedodontics Please note any additonal goals Going Digital: Worksheet

22 Recommendations Implementation Plan Phase 1 Time Frame: months Phase 2 Time Frame: months Phase 3 Time Frame: months Notes Notes Notes 21 Going Digital: Worksheet

23 Loyalty Program Providing exclusive services with VIP treatment for preferred customers Henry Schein s exclusive Privileges Rewards Program benefits practices who are looking to enhance their business and provide patients with the best in overall health care. Our exclusive Privileges Rewards Program has been designed to assist in keeping your practice competitive and profitable in today s demanding marketplace. Benefits At-a-Glance Earn one Privileges Reward Point for every dollar spent when you shop on-line with us. Privileges Members special pricing on selected items in our monthly sales flyer Preferred technical service pricing reduction in hourly service rates. Preferred discount on Preventative Maintenance Agreements. Discounts on rental equipment. Priority shipments in the event of industry shortages and during manufacturer new product launches. Free laptop or desktop PC when sales commitment is met and when transitioning to web ordering Free ez Scan barcode scanner and dial-up purchasing system as part of an integrated inventory management system. Want to start receiving these benefits? Ask your Henry Schein Sales Consultant or call us at Enrol online today at:

24 I want a partner who can build a CUSTOM OFFICE DESIGN and incorporate the latest INTEGRATED DIGITAL technology seamlessly, which will improve my patient care. I want this FROM A qualified EXPERT who supplies and installs equipment and is partnered with leading manufacturers because that s what makes my patients, staff, and me happy