There s more to Master Data Management than Mastering Data. Andrew Bonanni, Dataport Solutions abonanni@dataportsolutions.com
|
|
- Gwendolyn Cobb
- 8 years ago
- Views:
Transcription
1 There s more to Master Data Management than Mastering Data Andrew Bonanni, Dataport Solutions abonanni@dataportsolutions.com
2 Organizations that follow a disciplined approach to cross-functional workflow and recognize the importance of data governance are more likely to succeed at implementing a Master Data Management (MDM) strategy. They are quick to understand that MDM is not some technological silver bullet for all their information woes. Rather, it is a technologyenabled approach in which business and IT collaborate to improve data accuracy, uniformity, and consistency. Although defined many different ways, master data is essentially the core data that is critical to the operations of an organization. It is utilized by different applications along with its associated metadata, attributes and definitions. Master data typically relates to three business components. The first component is the interaction that exists between customer and business. The second component relates to enterprise transactions, workflow and communication. The third component relates to supply chain detail and managing costs of production and or service offerings. Managing the relationship between individuals, assets and locations in each area drives the true benefit of an MDM strategy. As an organization continues to grow, it places more demands on its resources and the flow of information. Fragmented customer data promotes revenue leaks, creates sales force deficiencies, and diminishes customer loyalty. Fragmented enterprise data slows time-tomarket initiatives, creates workflow inefficiencies and drives up compliance costs. Fragmented supply data reduces supply chain efficiency and negatively impacts your cost of goods. Therefore, it s not hard to imagine the benefits of an effective MDM strategy. It becomes much more difficult to acknowledge that MDM is not a one size fits all approach to managing data. Nor can it be parochial in its deployment. Management must think broadly and accept the fact that poor data quality affects the entire profitability of the organization. They must understand the strong correlation between a successfully deployed MDM strategy and insight into customer behavior, robust communication across the enterprise and supply channel efficiency. While the focus of this article is on organizational readiness and not the detailed steps behind MDM deployment, it is worth mentioning some common steps for implementing MDM. Many organizations begin the process by creating a central or federated hub for their master data. This is the location where you maintain the correct definition of the data. Once this hub is in place, you will need to develop the appropriate architecture to synch data between the hub and the various underlying systems connecting to it. A key next step is to implement a robust data quality tool that continuously profiles your core data to ensure proper synchronization and updates. This is particularly important for organizations acquiring new assets and technology Dataport Solutions. All rights reserved. Page 2 Dataport Solutions
3 As is the case with most business improvement strategies, premature investments in technology can lead to a poor return on investment. Investments in MDM are most effective when stakeholders understand the challenges and are truly committed to changing business as usual behavior. To begin with, make sure that all business functions have a clear line of site into your MDM strategy and how it is designed to meet their needs. Common barriers include cross-functional coordination, buying into the value proposition and resource time and availability. By committing yourself to the following steps you will considerably improve your chances for a successful MDM strategy. First, develop a shared vision across the organization. Your vision must have senior sponsorship and its scope must be clearly defined. To ensure success, your vision must include the integration of technology, people and process. Lack of integration drives waste, promotes skepticism and reduces overall enthusiasm for the vision. Therefore, you must clearly demonstrate how your vision supports the organizations strategic objectives and why it belongs at the top of your initiatives. Next your strategy for realizing your vision must be developed. This must include how to capture and manage master data throughout the organization. Developing your strategy begins with measuring how well you are presently performing against your objectives. With this data, management can assess the value of its existing information workflow and application readiness. This by no means will happen overnight. Detailed mapping tools, crossdepartmental analysis and contributions are required to effectively flush out critical dependencies and identify where there is value or chaos. Although this process can take months, it is well worth the investment in time and resources. Once you have developed your strategy and implementation plan, you should begin developing an effective governance structure to manage challenges, drive accountability, and create ongoing metrics. Your MDM metrics should align with other core business metrics. Without effective metrics and governance, an MDM initiative will likely fail. Therefore, it is vital that your governance framework is addressed early in the process. Remember that each department has different dependencies on master data and therefore, their input and output into the process must be measured and well-defined. No doubt employees will resist this change but with the appropriate business and technology sponsorship you will overcome their objections. Create a core central team to oversee the collective process and become your master data stewards. This will help you with authoring, validating, updating, distributing and consuming the master data. You will need to update and re-prioritize each of the steps throughout this process as employees become more familiar with the data. This is where the lines of communication need to remain open and departments can no longer work in silos. Master data must be routinely profiled to determine its quality and the appropriate corrective action taken if users begin to notice problems or discrepancies. If managed properly, this will provide a healthy tension that will help you identify new improvement opportunities and drive scalability Dataport Solutions. All rights reserved. Page 3 Dataport Solutions
4 Your MDM technology capabilities are a critical component of delivering information across the enterprise. These capabilities must build on underlying technologies, such as middleware and your data integration infrastructure. The size of your organization will help dictate your ability to manage the process internally or look to external service providers for help. Remember organizational preparedness means that stakeholders are willing to commit to your MDM strategy, speak up over flawed processes and be willing to make the changes required to continuously drive improvement. This type of preparedness requires serious organizational commitment and incentive based frameworks designed to reward the creation and maintenance of high quality data. If managed thoughtfully, your MDM strategy will drive significant financial returns to your business while improving the moral of your workforce Dataport Solutions. All rights reserved. Page 4 Dataport Solutions
5 References: Three Business-Centric Approaches to Master Data Management, Capgemini, September 2012 The State of Master Data Management, Building the Foundation for a Better Enterprise, Aberdeen Group, May Dataport Solutions. All rights reserved. Page 5 Dataport Solutions
Importance of Data Governance. Vincent Deeney Solutions Architect iway Software
Importance of Data Governance Vincent Deeney Solutions Architect iway Software Some Puzzles Which way is this guy looking? Copyright 2007, Information Builders. Slide 2 Some Puzzles Copyright 2007, Information
More informationSolutions Master Data Governance Model and Mechanism
www.pwc.com Solutions Master Data Governance Model and Mechanism Executive summary Organizations worldwide are rapidly adopting various Master Data Management (MDM) solutions to address and overcome business
More informationOPTIMUS SBR. Optimizing Results with Business Intelligence Governance CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE.
OPTIMUS SBR CHOICE TOOLS. PRECISION AIM. BOLD ATTITUDE. Optimizing Results with Business Intelligence Governance This paper investigates the importance of establishing a robust Business Intelligence (BI)
More informationBusiness Architecture A Balance of Approaches to Implementation. Business Architecture Innovation Summit June 2013 Presenter: Andrew Sommers
Business Architecture A Balance of Approaches to Implementation Business Architecture Innovation Summit June 2013 Presenter: Andrew Sommers Implementing Business Architecture at Capital Group Positioning
More informationModule Three. Connected CRM Enterprise Transformation
Module Three Connected CRM Enterprise Transformation 1 Any organization can become more customer focused. It s just harder sometimes Product-centric P&L/Decision Segment-centric P&L/Decision Channel-centric
More informationSolutions. Master Data Governance Model and the Mechanism
Solutions Master Data Governance Model and the Mechanism Executive summary Organizations worldwide are rapidly adopting various Master Data Management (MDM) solutions to address and overcome business issues
More informationPoint of View: FINANCIAL SERVICES DELIVERING BUSINESS VALUE THROUGH ENTERPRISE DATA MANAGEMENT
Point of View: FINANCIAL SERVICES DELIVERING BUSINESS VALUE THROUGH ENTERPRISE DATA MANAGEMENT THROUGH ENTERPRISE DATA MANAGEMENT IN THIS POINT OF VIEW: PAGE INTRODUCTION: A NEW PATH TO DATA ACCURACY AND
More informationThe Seven Building Blocks of MDM: A Framework for Success
Research Publication Date: 11 October 2007 ID Number: G00151496 The Seven Building Blocks of MDM: A Framework for Success John Radcliffe Gartner's Seven Building Blocks of Master Data Management (MDM)
More informationBuilding and Sustaining a Strong Organization Amid Challenge And Change KPMG LLP
Building and Sustaining a Strong Organization Amid Challenge And Change KPMG LLP The Issue Today s market realities offer businesses little choice but to embrace change. Companies in almost every industry
More informationWHITE PAPER. 7 Keys to. successful. Organizational Change Management. Why Your CRM Program Needs Change Management and Tips for Getting Started
7 Keys to successful Organizational Change Management Why Your CRM Program Needs Change Management and Tips for Getting Started CONTENTS 2 Executive Summary 3 7 Keys to a Comprehensive Change Management
More informationPractical Fundamentals for Master Data Management
Practical Fundamentals for Master Data Management How to build an effective master data capability as the cornerstone of an enterprise information management program WHITE PAPER SAS White Paper Table of
More informationUsing SAP Master Data Technologies to Enable Key Business Capabilities in Johnson & Johnson Consumer
Using SAP Master Data Technologies to Enable Key Business Capabilities in Johnson & Johnson Consumer Terry Bouziotis: Director, IT Enterprise Master Data Management JJHCS Bob Delp: Sr. MDM Program Manager
More informationWhy is Master Data Management getting both Business and IT Attention in Today s Challenging Economic Environment?
Why is Master Data Management getting both Business and IT Attention in Today s Challenging Economic Environment? How Can You Gear-up For Your MDM initiative? Tamer Chavusholu, Enterprise Solutions Practice
More informationACMP Certification Committee. Methods for Demonstrating Competency
ACMP Certification Committee Methods for Demonstrating Competency 6 February 2014 CCMP Assessment of Competency ACMP s Certification Committee recommended a two-part assessment through which CCMP applicants
More informationHow to Build a Service Management Hub for Digital Service Innovation
solution white paper How to Build a Service Management Hub for Digital Service Innovation Empower IT and business agility by taking ITSM to the cloud Table of Contents 1 EXECUTIVE SUMMARY The Mission:
More informationData Governance. Unlocking Value and Controlling Risk. Data Governance. www.mindyourprivacy.com
Data Governance Unlocking Value and Controlling Risk 1 White Paper Data Governance Table of contents Introduction... 3 Data Governance Program Goals in light of Privacy... 4 Data Governance Program Pillars...
More informationmysap ERP mysap ERP HUMAN CAPITAL MANAGEMENT
mysap ERP mysap ERP HUMAN CAPITAL MANAGEMENT mysap ERP: YOUR INDUSTRY. YOUR BUSINESS. YOUR FUTURE. mysap ERP is the world s most complete solution to support the foundation of your business, enabling adaptive
More information5 Best Practices for SAP Master Data Governance
5 Best Practices for SAP Master Data Governance By David Loshin President, Knowledge Integrity, Inc. Sponsored by Winshuttle, LLC 2012 Winshuttle, LLC. All rights reserved. 4/12 www.winshuttle.com Introduction
More informationManagement Update: The Cornerstones of Business Intelligence Excellence
G00120819 T. Friedman, B. Hostmann Article 5 May 2004 Management Update: The Cornerstones of Business Intelligence Excellence Business value is the measure of success of a business intelligence (BI) initiative.
More informationC O N S U L T C O N N E C T - C H A N G E. Does CRM Really Work?
C O N S U L T C O N N E C T - C H A N G E Does CRM Really Work? TABLE OF CONTENTS DOES CRM REALLY WORK?... 3 WHY THE RESISTANCE TO CRM?... 3 HOW DO YOU SELL CRM?... 4 CRM IS NOT JUST ABOUT TECHNOLOGY...
More informationWHY COMPANIES STRUGGLE WITH IT STRATEGIC PLANNING
WHY COMPANIES STRUGGLE WITH IT STRATEGIC PLANNING AND HOW TO FIX IT B L A K E A B D E L L A 2 0 1 3 M I N N E S O T A I T S Y M P O S I U M O C T O B E R 2 3, 2 0 1 3 Sponsored by: KEY OBJECTIVES IT Strategic
More informationEnterprise Data Governance
DATA GOVERNANCE Enterprise Data Governance Strategies and Approaches for Implementing a Multi-Domain Data Governance Model Mark Allen Sr. Consultant, Enterprise Data Governance WellPoint, Inc. 1 Introduction:
More informationThree Fundamental Techniques To Maximize the Value of Your Enterprise Data
Three Fundamental Techniques To Maximize the Value of Your Enterprise Data Prepared for Talend by: David Loshin Knowledge Integrity, Inc. October, 2010 2010 Knowledge Integrity, Inc. 1 Introduction Organizations
More informationSOLUTION WHITE PAPER. Remedyforce Powerful Platform
SOLUTION WHITE PAPER Remedyforce Powerful Platform INTRODUCTION Any type of service desk needs a powerful technology platform to support their customers. However, several challenges arise when attempting
More informationEM-SOS! from Sandhill Consultants
Taming the Chaos of Uncontrolled Data Design: EM-SOS! from Sandhill Consultants Powered by Axis Software Designs Get the most from your CA ERwin data modeling investment with world-class professional services,
More informationTHE 7 STEPS TO A SUCCESSFUL CRM IMPLEMENTATION DEPLOYING CRM IN THE NEW ERA OF CONNECTED CUSTOMERS
THE NEW ERA OF ABOUT THE AUTHOR Paul Rogers is the Head of Customer Experience and CRM within HCL s Applications Division. Based in London, Paul is responsible for leading HCL s CRM consulting and technology
More information04 Executive Summary. 08 What is a BI Strategy. 10 BI Strategy Overview. 24 Getting Started. 28 How SAP Can Help. 33 More Information
1 BI STRATEGY 3 04 Executive Summary 08 What is a BI Strategy 10 BI Strategy Overview 24 Getting Started 28 How SAP Can Help 33 More Information 5 EXECUTIVE SUMMARY EXECUTIVE SUMMARY TOP 10 BUSINESS PRIORITIES
More informationThe Five Disciplines of Channel Management
The Five Disciplines of Channel Management Drive Your Partner Investments to a Competitive Advantage and Improve Your Company s Efficiency and Effectiveness Executive summary In today s business environment,
More informationThe HR Value Proposition
The HR Value Proposition HRINZ Fall 2005 Dave Ulrich 1030 East 300 North Alpine, UT 84004 USA (801) 756-3240/e-mail: dou@umich.edu Please do not duplicate without permission from author. A paper based
More informationThe following is intended to outline our general product direction. It is intended for informational purposes only, and may not be incorporated into
The following is intended to outline our general product direction. It is intended for informational purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any
More informationHarness the value of information throughout the enterprise. IBM InfoSphere Master Data Management Server. Overview
IBM InfoSphere Master Data Management Server Overview Master data management (MDM) allows organizations to generate business value from their most important information. Managing master data, or key business
More informationNext-Generation Supply Management
Cisco Internet Business Solutions Group (IBSG) Cisco IBSG 2012 Cisco and/or its affiliates. All rights reserved. Next-Generation Supply Management Authors Ram Muthukrishnan Kevin Sullivan May 2012 Cisco
More informationData Governance 8 Steps to Success
Data Governance 8 Steps to Success Anne Marie Smith, Ph.D. Principal Consultant Asmith @ alabamayankeesystems.com http://www.alabamayankeesystems.com 1 Instructor Background Internationally recognized
More informationDISCIPLINE DATA GOVERNANCE GOVERN PLAN IMPLEMENT
DATA GOVERNANCE DISCIPLINE Whenever the people are well-informed, they can be trusted with their own government. Thomas Jefferson PLAN GOVERN IMPLEMENT 1 DATA GOVERNANCE Plan Strategy & Approach Data Ownership
More informationUsing Organizational Change Management Principles to Create a Scalable OCM Methodology
Using Organizational Change Management Principles to Create a Scalable OCM Methodology Cynthia Onstott John Spurrell May 16, 2016 2 Today s Learning Objectives How to develop a new Organizational Change
More informationRelationship management is dead! Long live relationship management!
XRM: From Fragmentation to Integration Executive Summary Relationship management is dead! Long live relationship management! But it s not just about customers anymore. The value chain has grown so long
More informationBUSINESS INTELLIGENCE COMPETENCY CENTER (BICC) HELPING ORGANIZATIONS EFFECTIVELY MANAGE ENTERPRISE DATA
BUSINESS INTELLIGENCE COMPETENCY CENTER (BICC) HELPING ORGANIZATIONS EFFECTIVELY MANAGE ENTERPRISE DATA Executive Summary Companies continue to remain challenged in deriving meaningful insights from the
More informationINSIGHTS LIFE SCIENCES
LIFE SCIENCES INSIGHTS Authors: Theresa Greco and Tom Beatty Master Data Management and Life Sciences: Industry Complexity Requires Investment, Governance, an Enterprise View and Mission- Specific MDM
More informationVermont Enterprise Architecture Framework (VEAF) Master Data Management (MDM) Abridged Strategy Level 0
Vermont Enterprise Architecture Framework (VEAF) Master Data Management (MDM) Abridged Strategy Level 0 EA APPROVALS EA Approving Authority: Revision
More informationCritical Success Factors For Successful ECM System Selection
1 Critical Success Factors For Successful ECM System Selection Shane R. Danaher, Client Services, Vice President, DIVURGENT With healthcare reform at the top of our current administration s agenda and
More informationA Simple Guide to Material Master Data Governance. By Keith Boardman, Strategy Principal
A Simple Guide to Material Master Data Governance By Keith Boardman, Strategy Principal DATUM is an Information Management solutions company focused on driving greater business value through data. We provide
More informationDeputy City Manager and Chief Financial Officer. P:\2014\Internal Services\I&T\Ec14005I&T (AFS #19497)
City Information Technology Strategy STAFF REPORT ACTION REQUIRED Date: July 29, 2014 To: From: Wards: Reference Number: Executive Committee Deputy City Manager and Chief Financial Officer All P:\2014\Internal
More informationAgile Master Data Management A Better Approach than Trial and Error
Agile Master Data Management A Better Approach than Trial and Error A whitepaper by First San Francisco Partners First San Francisco Partners Whitepaper Executive Summary Market leading corporations are
More informationManagement Update: The Eight Building Blocks of CRM
IGG-06252003-01 S. Nelson Article 25 June 2003 Management Update: The Eight Building Blocks of CRM Customer relationship management (CRM) represents the key business strategy that will determine successful
More informationCrossPoint for Managed Collaboration and Data Quality Analytics
CrossPoint for Managed Collaboration and Data Quality Analytics Share and collaborate on healthcare files. Improve transparency with data quality and archival analytics. Ajilitee 2012 Smarter collaboration
More informationBusiness Proposition. Digital Asset Management. Media Intelligent
Business Proposition Digital Asset Management Executive Summary º º The Changing Face of Digital Asset Management Today, a true enterprise-class DAM solution must be the core component of an integrated
More informationPortfolio Management 101:
THOUGHT LEADERSHIP WHITE PAPER In partnership with Portfolio Management 101: Moving from Just Project Management to True PPM A lot of organizations claim that they carry out project & portfolio management
More informationTrends In Data Quality And Business Process Alignment
A Custom Technology Adoption Profile Commissioned by Trillium Software November, 2011 Introduction Enterprise organizations indicate that they place significant importance on data quality and make a strong
More informationTHE 120VC PORTFOLIO MANAGEMENT MODEL
THE 120VC PORTFOLIO MANAGEMENT MODEL There are several layers that contribute to achieving the Vision stated in the figure below. The workflow in the figure starts at the bottom left and flows right across
More informationFortune 500 Medical Devices Company Addresses Unique Device Identification
Fortune 500 Medical Devices Company Addresses Unique Device Identification New FDA regulation was driver for new data governance and technology strategies that could be leveraged for enterprise-wide benefit
More informationAnalytics Strategy Information Architecture Data Management Analytics Value and Governance Realization
1/22 As a part of Qlik Consulting, works with Customers to assist in shaping strategic elements related to analytics to ensure adoption and success throughout their analytics journey. Qlik Advisory 2/22
More informationMaster Data Management: dos & don ts
Master Data Management: dos & don ts Keesjan van Unen, Ad de Goeij, Sander Swartjes, and Ard van der Staaij Master Data Management (MDM) is high on the agenda for many organizations. At Board level too,
More informationImplementing a Data Governance Initiative
Implementing a Data Governance Initiative Presented by: Linda A. Montemayor, Technical Director AT&T Agenda AT&T Business Alliance Data Governance Framework Data Governance Solutions: o Metadata Management
More informationData Governance: A Business Value-Driven Approach
Data Governance: A Business Value-Driven Approach A White Paper by Dr. Walid el Abed CEO January 2011 Copyright Global Data Excellence 2011 Contents Executive Summary......................................................3
More informationCustomer effectiveness
www.pwc.com/sap Customer effectiveness PwC SAP Consulting Services Advance your ability to win, keep and deepen relationships with your customers. Are your customers satisfied? How do you know? Five leading
More informationSupply Chain Integration
Supply Chain Integration D R A F T 1 February 2007 Prepared For: National Science and Technology Council, Interagency Working Group on Manufacturing R&D Prepared By: IMTI, Inc. NACFAM The University of
More informationManagement Update: CRM Success Lies in Strategy and Implementation, Not Software
IGG-03122003-01 D. Hagemeyer, S. Nelson Article 12 March 2003 Management Update: CRM Success Lies in Strategy and Implementation, Not Software A customer relationship management (CRM) package doesn t ensure
More informationKEY SUCCESS FACTORS IMPLEMENTING A CUSTOMER EXPERIENCE STRATEGY. Sara Sillén
KEY SUCCESS FACTORS IMPLEMENTING A CUSTOMER EXPERIENCE STRATEGY Sara Sillén In the age of the customer, you need your customers more than they need you. 2 What is Customer Experience? Your customers' perception
More informationData Governance Overview
Data Governance Overview Anthony Chalker Managing Director August 12, 2014 2:05 2:55 Session What is Data Governance? Data Governance is the specification of decision rights and an accountability framework
More informationBusiness Performance & Data Quality Metrics. David Loshin Knowledge Integrity, Inc. loshin@knowledge-integrity.com (301) 754-6350
Business Performance & Data Quality Metrics David Loshin Knowledge Integrity, Inc. loshin@knowledge-integrity.com (301) 754-6350 1 Does Data Integrity Imply Business Value? Assumption: improved data quality,
More informationData Governance: A Business Value-Driven Approach
Global Excellence Governance: A Business Value-Driven Approach A White Paper by Dr Walid el Abed CEO Trusted Intelligence Contents Executive Summary......................................................3
More information3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices
CRM Expert Advisor White Paper 3 Keys to Preparing for CRM Success: Avoid the Pitfalls and Follow Best Practices Ten years ago, when CRM was nascent in the market, companies believed the technology alone
More informationCreating a Business Intelligence Competency Center to Accelerate Healthcare Performance Improvement
Creating a Business Intelligence Competency Center to Accelerate Healthcare Performance Improvement Bruce Eckert, National Practice Director, Advisory Group Ramesh Sakiri, Executive Consultant, Healthcare
More informationACCELERATING PROSPECTS TO WINS REALIZING THE POTENTIAL OF CRM. by Carrie Camino & Jeff Finken
ACCELERATING PROSPECTS TO WINS REALIZING THE POTENTIAL OF CRM by Carrie Camino & Jeff Finken Implement any new business system and you re bound to face some level of uncertainty and resistance. In order
More informationEnabling Data Quality
Enabling Data Quality Establishing Master Data Management (MDM) using Business Architecture supported by Information Architecture & Application Architecture (SOA) to enable Data Quality. 1 Background &
More informationThe Role of D&B s DUNSRight Process in Customer Data Integration and Master Data Management. Dan Power, D&B Global Alliances March 25, 2007
The Role of D&B s DUNSRight Process in Customer Data Integration and Master Data Management Dan Power, D&B Global Alliances March 25, 2007 Agenda D&B Today and Speaker s Background Overcoming CDI and MDM
More informationChallenges in the Effective Use of Master Data Management Techniques WHITE PAPER
Challenges in the Effective Use of Master Management Techniques WHITE PAPER SAS White Paper Table of Contents Introduction.... 1 Consolidation: The Typical Approach to Master Management. 2 Why Consolidation
More informationThe Key Components of a Data Governance Program. John R. Talburt, PhD, IQCP University of Arkansas at Little Rock Black Oak Analytics, Inc
The Key Components of a Data Governance Program John R. Talburt, PhD, IQCP University of Arkansas at Little Rock Black Oak Analytics, Inc My Background Currently University of Arkansas at Little Rock Acxiom
More informationCreating an effortless customer experience requires insider knowledge from three key stakeholders:
Consider the impact of every contact center agent having the knowledge, tools and ability to provide a flawless experience; think about the results that are possible when an organization perfectly aligns
More informationCT TyMetrix. For Claims Departments, Convergence of Matter Management and E-Billing Creates Opportunity
CT TyMetrix For Claims Departments, Convergence of Matter Management and E-Billing Creates Opportunity A single litigation management solution yields numerous benefits for insurers CT Representation Services
More informationEnterprise Information Management Capability Maturity Survey for Higher Education Institutions
Enterprise Information Management Capability Maturity Survey for Higher Education Institutions Dr. Hébert Díaz-Flores Chief Technology Architect University of California, Berkeley August, 2007 Instructions
More informationCRM for Real Estate Part 2: Realizing the Vision
CRM for Real Estate Anne Taylor Contents Introduction... 1 Meet the Challenges... 2 Implementation Approach... 3 Demystifying CRM... 5 Conclusion... 7 Introduction Once the decision to implement a CRM
More informationThe Lack of a CRM Strategy Will Hinder Health Insurer Growth
Industry Research Publication Date: 15 October 2008 ID Number: G00162107 The Lack of a CRM Strategy Will Hinder Health Insurer Growth Joanne Galimi The Gartner 2008 healthcare payer application survey
More informationProving the Value: Getting Internal Buy-In for a Knowledge Base
Proving the Value: Getting Internal Buy-In for a Knowledge Base Ask business leaders in almost any industry what their biggest challenges are as their organizations grow, and the answer will almost always
More informationHow To Understand And Understand The Concept Of Business Architecture
WHITE PAPER Business Architecture: Dispelling Ten Common Myths William Ulrich, TSG, Inc. Whynde Kuehn, S2E Consulting Inc. Business Architecture: An Evolving Discipline B usiness architecture is a maturing
More informationTransforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency
EXECUTIVE BRIEF Service Operations Management November 2011 Transforming IT Processes and Culture to Assure Service Quality and Improve IT Operational Efficiency agility made possible David Hayward Sr.
More informationCustomer Experience Strategy and Implementation
Customer Experience Strategy and Implementation Enterprise Customer Experience Transformation 2014 Andrew Reise, LLC. All Rights Reserved. Enterprise Customer Experience Transformation Executive Summary
More informationMedicaid Enterprise Data Governance Approach. MESConference August 21, 2012 Rashmi Menon, Deloitte Consulting LLP
Medicaid Enterprise Data Governance Approach MESConference August 21, 2012 Rashmi Menon, Deloitte Consulting LLP Agenda Session Objectives Common Barriers and Key Benefits to Data Governance A Framework
More informationOpen Group SOA Governance. San Diego 2009
Open Group SOA Governance San Diego 2009 SOA Governance Aspects A comprehensive view of SOA Governance includes: People Organizational structures Roles & Responsibilities Processes Governing processes
More informationKnowledgent White Paper Series. Developing an MDM Strategy WHITE PAPER. Key Components for Success
Developing an MDM Strategy Key Components for Success WHITE PAPER Table of Contents Introduction... 2 Process Considerations... 3 Architecture Considerations... 5 Conclusion... 9 About Knowledgent... 10
More informationSage ERP X3 I White Paper
I White Paper Optimize Your ERP System: How to Avoid the Implementation Sins By Jeff Law, CPIM, Senior Manager, Consulting Services The Premier Provider of Effective Business Software Solutions National
More informationACG s Growth Strategy and High Performance Business Consulting Services
ACG s Growth Strategy and High Performance Business Consulting Services ACG delivers telecom market share/forecast reports, consulting services, business case analysis, product and service message testing.
More informationData Governance in the B2B2C World
WHITE PAPER Data Governance in the B2B2C World Today s empowered consumers and their demand for product data have given rise to challenges in product data management. Manufacturers and retailers more than
More informationDigital Customer Experience
Digital Customer Experience Digital. Two steps ahead Digital. Two steps ahead Organizations are challenged to deliver a digital promise to their customers. The move to digital is led by customers who are
More informationExplore the Possibilities
Explore the Possibilities 2013 HR Service Delivery Forum Best Practices in Data Management: Creating a Sustainable and Robust Repository for Reporting and Insights 2013 Towers Watson. All rights reserved.
More informationAutomated User Provisioning
Automated User Provisioning NOMINATING CATEGORY: ENTERPRISE IT MANAGEMENT INITIATIVES NOMINATOR: TONY ENCINIAS, CHIEF TECHNOLOGY OFFICER COMMONWEALTH OF PENNSYLVANIA 1 TECHNOLOGY PARK HARRISBURG, PA 17110
More informationHow successful is your campaign and promotion management? Towards best-practice campaign management strategies
How successful is your campaign and promotion management? Towards best-practice campaign management strategies Welcome to the new normal Businesses today are under unprecedented pressure to increase spending
More informationWhite Paper. Microsoft SharePoint & Document Automation: Achieving Content Harmony. 2013, Intelledox Pty Ltd. All Rights Reserved.
White Paper Microsoft SharePoint & Document Automation: Achieving Content Harmony 2013, Intelledox Pty Ltd. All Rights Reserved. As technologies evolve, it is becoming increasingly difficult for enterprises
More informationEnterprise contact center A strategic opportunity for health care providers
Enterprise contact center A strategic opportunity for health care providers What s at stake? A new customer interaction model can lead to an increase in revenue and market share for health care providers
More informationUNITED STATES AIR FORCE. Air Force Product Support Enterprise Vision
UNITED STATES AIR FORCE Air Force Product Support Enterprise Vision July 2013 Foreword Product Support is a set of functions and products that enables operational capability and readiness of systems, subsystems,
More informationMedical products companies are facing many economic
SALES & MARKETING INSIGHTS Making Data Matter: How Medical Products Companies Can Drive New Sales Strategies With Master Data Management Bret Caldwell, Mahmood Majeed and Priyan Patkar Medical products
More informationMaster Data Management Drivers: Fantasy, Reality and Quality
Solutions for Customer Intelligence, Communications and Care. Master Data Management Drivers: Fantasy, Reality and Quality A Review and Classification of Potential Benefits of Implementing Master Data
More informationCustomer-centric default management Taking collections to the next level
Experience the commitment ISSUE PAPER Customer-centric default management Taking collections to the next level This issue paper describes how customer-centric default management can generate both short-term
More informationEffective Enterprise Performance Management
Seattle Office: 2211 Elliott Avenue Suite 200 Seattle, Washington, 98121 seattle@avanade.com www.avanade.com Avanade is a global IT consultancy dedicated to using the Microsoft platform to help enterprises
More informationLeveraging enterprise data and advanced analytics in core operational processes: Demand forecasting at Cisco
Leveraging enterprise data and advanced analytics in core operational processes: Demand forecasting at Cisco This case was prepared by Blake Johnson of the Management Science & Engineering Department at
More informationProject Management Change Management Procedure
Change Management Procedure Procedure # Description: Overview Outlines the steps for a Project Manager to manage change in an organization Objective To ensure that organizational change is managed in a
More informationThe New Insurance Pricing Process. 6 Keys to Success
6 Keys to Success WHY A NEW PRICING PROCESS? In a business that has been around as long as the insurance business, it is not uncommon to find well entrenched processes that have been practiced for decades.
More informationPerformance Management. Date: November 2012
Performance Management Date: November 2012 SSBA Background Document Background 3 4 Governance in Saskatchewan Education System 5 Role of School Boards 6 Performance Management Performance Management Overview
More informationOperationalizing Data Governance through Data Policy Management
Operationalizing Data Governance through Data Policy Management Prepared for alido by: David Loshin nowledge Integrity, Inc. June, 2010 2010 nowledge Integrity, Inc. Page 1 Introduction The increasing
More information