IBM ECM System Monitor

Transcription

1 IBM ECM System Monitor Maximizing Service Quality for your ECM applications to ensure Competitiveness Roland Merkt, SVP EIM Systems Management, CENIT

2 Agenda The Business Challenge ECM is essential How do I maximize my ECM Service Quality? What is the Business Value? How do I get there? 2

3 So what is it all about? analytics service quality competitiveness FileNet productivity Datacap proactive CM8 customer experience single pane of glass CMOD insight user satisfaction Case Manager ECM health Content Collector Costs of operations less downtime By providing your ECM administrators a best in class tool to manage their ECM ecosystem! 3

4 ECM Applications are essential for customer satisfaction and Line-of-Business productivity = your competitiveness Higher customer-service-level expectations, e.g. estatements Greater demands for productivity amid complex decisions Cost pressure in operating ECM platforms 24/7 Compliance and auditing requirements business continuity Full insight ECM stack to prevent negative user impact today N/A 4

5 Consequences More than 70% * CIO Magazine February 2015: Worst nightmares of CIOs Lost productivity and revenue in LOB * Customer satisfaction down * Brand reputation damaged * Firefighting in ECM administration of problems reported by user due to lack of insight into ECM platform! No fault prevention! Business suffering from outages or performance degradation High costs for problem determination and resolution Average cost of downtime approx. $5,600 per minute = $336,000 per hour! (Gartner, Uptime Institute Symposium 2014) 5

6 How do I assure ECM Service Quality? IBM ECM System Monitor for proactive ECM application health monitoring ServiceTracer supplementary solution to monitor service quality from end user perspective Integration into IT Service Management to enable IT Operations managing ECM platform 24/7 - Event Management - Service Level and Compliance Reporting 6

7 IBM ECM System Monitor four pillars of value Proactive Monitoring Single Point of Control Knowledge Base extendable Task Automation Reporting & Analytics 7

8 Single Point of Control entire ECM business service Repositories & Capture FileNet, Content Manager, Content Manager On Demand, Datacap Case Case Manager, Case Foundation, BPM ILG Content Collector, Enterprise Records Middleware Databases, J2EE Application & Web Servers, LDAP, Tivoli Storage Manager, Storage Custom Monitoring 3 rd Party and custom-built applications, e.g. input and output management, import tools or web services 8

9 Monitoring KPI and Events of ECM Applications Availability & Status of ECM engines and components, e.g. CPE or Library Server Accessability of ECM applications Performance Metrics, e.g. for document searches or logon Capacity Metrics, e.g. for ObjectStores or Queues Errors and Log file Entries of ECM components, middleware and infrastructure 9

10 Monitoring IBM Content Manager OnDemand "CMOD Archives " Database (DB2, MSSQL, Oracle) Status, Usage and Details (Statistics, Logspace, Rollback Segments, etc.) " Services & Processes " System Logging Entries - SL2 table "Logon Status & Performance "Document Retrieval Time "Group Add Count & Size "Group Query Status & Time "Report Loaded Status & Time "Resource Retrieval Time "CMOD System & User Error "CMOD Full Text Search Server " Status Server " FTS Statistics "Knowledge Base for SL2-related log entries "CMOD Web Applications " WebSphere Application Server "Application Status (WEBi, Admin GUI) "JMX Monitoring (JVM parameters like HeapSize, Connections, Threads, etc) " Log files "Web Application Server Status Log file "Web Application Server Error Log file "Listener Metrics (CMOD V9) " Performance Metrics " Capacity Metrics " Events "CMOD Tasks " Status OnDemand Services / Processes " Start and Stop OnDemand Services / Processes "Content Navigator & Sync Server 10 10

11 Monitoring IBM CMOD Listener Metrics and Events "CMOD Listener Metrics and Events of Resource Managers " Accumulator: Requested Volume (in MB) " Metrics "Queue duration "Cache retrieves / Cache stores "Activity "Login duration "Retrieve duration " Events "Retrieves "User cache stores / User cache retrieves "Logins / Logoffs "Queries "Stores "Requires activation of CMOD Listeners (V9) 11 11

12 Monitoring IBM CM8 & CMOD on z/os "Content Manager 8 on z/os " Library Server monitoring as on multi-platform " Resource Manager monitoring as on multi-platform " Exception: Omnifind Errors only available on z/os " Exeception: Not available on z/os "DB2 Netsearch Extender monitors on zos "ResourceManagerService monitor against RM on z/os "ResourceManagerVolumeSpace monitor against RM on z/os "Content Manager OnDemand on z/os " CMOD monitoring as on multi-platform " Exeception: CMOD log file monitoring not available on z/os "Event reception from z/os tools (e.g. OMEGAMON, MainView,..) " SNMP Traps " Commands " Log file on distributed system 12 12

13 Monitoring IBM Tivoli Storage Manager "TSM Accounting (global, per Client / Client Type / OS / Authentication Method) " Server Session Exit Code " Number of Archive Storage / Retrieve Transactions of a Session " Number of Backup Storage / Retrieve Transactions of a Session " Volume of Archive Files and Backup Files sent from Client to Server " Volume requested (in KB) for archived objects and by stored objects " Volume (in KB) of session transferred between Client and Server " Completion Time and Idle Wait Time of a Session in seconds " Active Communication Time and Wait Time for Media of a Session in seconds " Client Session Type (1-4 for normal session, 5 for scheduled session) " Number of space-managed Storage / Retrieve Transactions of a Session " Space-managed Volume (in KB) sent from Client to Server " Volume (in KB) requested by spacemanaged objects "TSM Storage Pools (TSM Volume Log) "TSM Error Logs incl. Knowledge Base "StoragePoolVolumeStatus (Availability, ErrorState, AccessMode) "StoragePoolScratchVolumes "SessionStateCount (Idle, MediaWait, Sendwait) "SessionRunTime "ActivityWaitTime (Restore, Backup, Retrieve, Migration, Reclamation) "ActivityTransferVolume "ElapsedMigrationTime "ElapsedRestoreTime "CustomQueryAlphaNumeric & CustomQueryNumeric monitoring of parameters in TSM DB 13 13

14 Analytics in ECM Platform Operations Service Level Analysis availability and quality, e.g. search and queue performance or throughput KPI Trend Analysis forecast future growth patterns, e.g. for storage, queues, cases,.. License Compliance monitor and report concurrent license utilization (provided by Listener Counters) Charge Back accounting for ECM services, e.g. based on storage usage 14

15 Architecture Dedicated Management Server & Event Database processing events, analytics, integration with ITSM Agent on Managed Systems performing local monitoring, log file analysis and task execution Remote Monitoring for databases and z/os based components (no agent) ITSM Integration for central Event Management / IT Operations and Incident Management / Service Desk Integration based on standards log file, SNMP, command line and APIintegration (Tivoli, HP) as well as SMTP 15

16 Multiple Consoles for multiple roles 1 Provides a quick overview of the ECM health Plug-In for IBM Content Navigator Overview Console ICN Integration 16

17 Multiple Consoles for multiple roles 2 Event List and Details for root-cause analysis Knowledge Base to speed up troubleshooting 17

18 Why IBM ECM System Monitor? ECM specific health information get alerted ahead of time End-to-end Monitoring of ECM business services 24/7 in one Single Point of Control Full insight for ECM administrators and integration with IT Service Management / IT Operations Fault prevention instead of firefighting happier and more productive users, customer satisfaction Best integration and currency with IBM ECM applications 18

19 Higher value for ECM investment Source: Presentation at IBM Insight conference Las Vegas, October 2014 Leading Events Outage Discovery Troubleshooting Resolution Service Confirmation Without ECM health monitoring " No visibility until end users report problem " Time-consuming troubleshooting Users impacted Service Level breached " Significant impact on end user productivity Leading Events Discovery Resolution Service Outage Troubleshooting Confirmation Users impacted Service Level breached With ECM System Monitor " Faster detection of incidents, even before outage! prevention of outage possible " Faster identification of root-cause and corrective action " Reduced impact on end user productivity 19 Leading Events Discovery Outage Service Confirmation Resolution Users impacted Service Level breached With ECM System Monitor automated response " Faster detection of incidents, even before outage! prevention of outage possible " Fast resolution due to automated response " In best case no impact on end user productivity

20 IBM ECM System Monitor and IT Service Management ECM specific application health monitoring using IBM ECM internal API and tools not available in generic monitoring solutions Value-Add solution targeting ECM Administrators and L2/L3 Support Integration with IT Service Management / IT Operations tools! complementing the enterprise Single Point of Control for IT Operations & Service Desk Currency with ECM applications supported by IBM ECM Support Protects Investment in ECM and ITSM Technologies 20

21 Supplemental Solutions to manage ECM Service Quality 21

22 Monitoring End User Experience with Availability Frontends & Locations Service Quality Response Times & Network Test Automation Load & Regression & Fail-over Testing Forwarding of Performance Metrics to IBM ECM System Monitor & ITSM 22

23 Unique Technology fast and simple to run ServiceTracer Client Quality measurementfor different frontends and typical user workflows across locations image pattern recognition for platform independent measurement NetworkTracer measurement and analytics of network performance metrics Workflow Editor GUI-based configuration of measurements in just a few hours Service Level Reporting multi-client and multi-location MultiTracer parallel measurements for quality testing before deploying new applications or changes, GUI automation for fail-over testing (compliance!) 23

24 End-to-End Monitoring with ECM System Monitor & Single Point of Control SM 24

25 Simple and fast Set up new measurements in just a few hours Get immediate results Report on Service Levels Analyze for quality improvements Easy to use 25

26 Why ServiceTracer? ECM specific health information fromtheend user perspective End-to-end Monitoring across frontends, locations and use cases of ECM applications Test automation to assess success of new deployments and changes and meet compliance needs Service Level Reporting objectify discussions about poor performance and get early warnings on performance degradations Integration with IBM ECM System Monitor 26

27 The Benefits Better Service Quality for ECM users 27

28 Assure better business outcomes with IBM ECM System Monitor Assures ECM Service Quality due to automated fault detection and prevention # Higher productivity in business, better customer service and experience, risk mitigation # Simplified and accelerated problem analysis and resolution less cost in operations # Reduces number of trouble tickets significantly cost savings in Service Desk and Administration # Is a standard solution currency with ECM platforms, integrated into IT Service Management # Enables IT Operations to manage ECM services 24/7 # 28

29 Large US Insurance Company / CENIT IBM ECM System Monitor improves uptime and reduces operations costs ECMSM is monitoring the health of more than 200 FileNet and ICC servers. ServiceTracer automates functional monitoring and predeployment testing of ECM applications from end user perspective. Implemented by CENIT 2012 and Business challenge: Very large ECM environments supporting multiple business units Meet key internal service level agreements (SLAs) 24/7 Reduce costs of operating ECM platform by automating mundane routine work Improve business user perception The solution implemented by CENIT: ECMSM helped to reduce ECM incidents by 55% - increase uptime to 99.99% Critical alerts are forwarded to central command center using BMC 24/7 Response time to incidents is significantly improved Reporting for SOX Compliance and Corporate Audits is automated ServiceTracer automates daily function testing and simplifies QA testing 29

30 Large Insurance Company (USA) - continued Source: Customer Presentation at IBM Information On Demand conference Las Vegas, November

31 Large Insurance Company (USA) - continued Source: Customer Presentation at IBM Information On Demand conference Las Vegas, November

32 Large Insurance Company (USA) - continued Source: Customer Presentation at IBM Information On Demand conference Las Vegas, November

33 Large Insurance Company (USA) - continued Source: Customer Presentation at IBM Information On Demand conference Las Vegas, November

34 Large Insurance Company (USA) - continued 34 Source: Customer Presentation at IBM Information On Demand conference Las Vegas, November

35 Large Insurance Company (USA) - continued Peace of mind thanks to proactive monitoring! assurance of service quality in Lines of Business and for end customers! ECM team can focus on value-adding activities! Coverage of ECM platform 24x7 Source: Customer Presentation at IBM Information On Demand conference Las Vegas, November

36 Large US Bank / CENIT IBM ECM System Monitor improves uptime and reduces operations costs ECMSM is monitoring the health of more than 80 FileNet, Datacap, Case Manager, Lombardi and 3 rd Party servers. Monitoring of 20+ custom apps. ServiceTracer provides functional monitoring for business users in multiple locations. Implemented by CENIT 2013 and Business challenge: Business critical ECM applications, e.g. consumer loan and lease operations Meet service level agreements (SLAs) 24/7 Reduce costs of operating ECM platform by automating mundane routine work Protect positive perception of internal users and customers Replace labor-intensive custom-built monitoring of ECM platform The solution implemented by CENIT: ECMSM helped to reduce ECM incidents and increase uptime Critical alerts are forwarded to central event management using CA 24/7 Response time to incidents is significantly improved Reporting of service levels and performance is automated ServiceTracer automates performance monitoring and simplifies QA testing 36

37 Large US Bank - continued Source: Customer Presentation at IBM Insight conference Las Vegas, October

38 Large US Bank - continued Source: Customer Presentation at IBM Insight conference Las Vegas, October

39 Large US Bank - continued Source: Customer Presentation at IBM Insight conference Las Vegas, October 2014 Assurance of service quality in Lines-of- Business and for end customers due to! Prevention of outages less incidents, less outages for end users! Faster problem resolution due to automated alerting, simpler trouble shooting and fixing shorter downtime for users! Automated response to incidents minimize end user impact! Coverage of ECM platform 24x

40 IT Service Provider for German Cooperative Banks / CENIT IBM ECM System Monitor improves uptime and reduces operations costs ECMSM is monitoring the entire document processing chain IBM Content Manager, Tivoli Storage Manager, WebSphere AS and DB2. Core Library Servers run on z/os Mainframes, Resource Managers and other components on UNIX servers. Implemented by CENIT Now we can see the entire ECM production chain, including TSM. The CM8 administrators have insight into their platform as never before. Business challenge: ECM platform for 66,000+ users in 350+ cooperative banks customer-facing applications with strict service level agreements (SLAs) 24/7 Protect brand reputation Understand health of entire document management process end-to-end The solution implemented by CENIT: ECMSM helped to reduce ECM incidents and increase uptime Critical alerts are forwarded to central event management using LeuTek 24/7 Response time to incidents is significantly improved Single pane of glass improves administrators productivity Better understanding of underlying middleware and TSM 40

41 US Retail Company / CENIT IBM ECM System Monitor improves uptime and reduces operations costs ECMSM monitors 12 AIX servers with CM8, DB2, WAS and IHS in Stage and Production. Implemented by CENIT Right at the beginning we could detect problems on our AIX servers that the AIX administrators were not aware of. We could alert them just in time before CM8 would have gone down. The long-term analysis of Listener counters helps us in the capacity planning, making better decisions. Business challenge: CM8 used in business critical processes more use cases in implementation Service Level delivery mandatory to protect productivity Manual management of DMS no longer acceptable The solution implemented by CENIT: ECMSM helped to reduce ECM incidents and increase uptime Response time to incidents is significantly improved Single pane of glass improves administrators productivity Better understanding of underlying middleware and infrastructure Better capacity planning with ECMSM Analytics 41

42 The Implementation Approach 42

43 Tailored turnkey implementation Analysis & Conception Best Practices and customer-specific requirements Installation & Configuration of management servers & agents in production & non-production environments Administrator Training* how to use and maintain solution, delivered in your environment Fine Tuning tweaking of monitor thresholds and log file filtering collect as many events as needed, but as few as possible Optional implementation of custom monitoring or end user quality measurement 43 * CENIT Copyright

44 Live Demo How does it look like to manage IBM ECM? Videos of an ECMSM live demo can be found in the CENIT YouTube channel 44

45 Summary Maximize Business Outcomes Protect LOB productivity and brand, maximize customer experience One Single Point of Control for ECM administrators full insight into entire ECM platform Functional Monitoring from business perspective, not IT components and silos Analytics better decisions how to run ECM platform Integration into enterprise-wide IT Service Management Risk mitigation meeting IT compliance and auditing requirements 45

46 License models IBM ECM System Monitor Server-based Pricing Managed Virtual Server License per managed system Production Server Non-Production Server No license required for Cold & Warm Standby systems Starter Edition for smaller environments Maximum of each 4 systems in Production and Non-Production Trade-Up Lizenz for growth Employee-based Pricing EUVU License per employee Does not require server licensing ideal to manage larger environments including 3rd party systems (e.g. Input / Output Management) ServiceTracer for ECM Server-/Client-based Pricing Basic License Package Management Server with Dashboard, Alerting and Reporting 1 ServiceTracer Client (robot) 1 NetworkTracer Client License Package (additional) 1 ServiceTracer Client (robot) 1 NetworkTracer Enterprise License Pricing available on demand, e.g. based on Number of employees Number of locations 46 46

47 Next Steps Requirements Analysis what applications shall be monitored, how many systems? Solution Scenario implementation scope and costs for software and services Presentation of solution and associated costs 47

48 Thank you! 48

49 Backup Slides 49

50 Generic Monitoring Methods of IBM ECM System Monitor "Basic methods are " Running Monitoring scripts (>500 monitoring scripts for functional monitoring) " Log file / DB-Tables / Event Log / Syslog permanent reading and analysis of logging sources "Monitor scripts leverage the following tools / API s (overview) " IBM System Manager Listener API " Command Line Tools (OS, other applications, etc) " Database (DB specific tools as well as JDBC) " P8, CM8, OnDemand and other IBM ECM API s " Generic JMX monitoring (Java Management extension / MBeans) " HTTP / HTTPS Webpage monitoring " Web Services " LDAP (JAAS) Monitoring " Windows Management Instrumentation (WMI) " SNMP (Simple Network Management Protocol) 50

51 Monitoring of IBM FileNet / Case Manager 51 "In general for all Engines " Availability & Status " Listener " Log files "Content Engine " Object Store Performance & Statistics " File Store " Publishing Queue Entries " Advanced Storage " Sweep Framework " Automatic Thumbnail generation " Transcription requests " Activity Stream " Publishing requests "Content Search Services " Number of CSS index requests of an Object Store " Indexing errors " CBR Queue Monitoring & Statistics "Content Engine Bulk Import "Application Engine/WPXT " AE CE Communication and Connectivity " J2EE Application Server "Component Manager " Status " Queue Status & Statistics "Process Engine " Availability & Status " Statistics " Queues & Roster "Process / Case Analyzer "Rendition Engine "Case Manager " Case Manager Status " P8 components connected " Case status for all or a list of defined cases "Content Navigator & Sync Server 51

52 Monitoring IBM FileNet Image Manager "IM System Status "IM Processes "MKF Databases " Availability " Status " Details "Index Database " Availability " Status " Details "Cache " Percentage " Sectors " Statistics "PPMOI "Storage " xsar " Integral-SDS "IM Listener "Log files "User Information "ServerLink "Workflow Queues "Print Queues "Application Connector for SAP "ImageImport (HPII/MRII) " Errors " Processes " Statistics "Web Services "Capture "Content Services 52 52

53 Monitoring Datacap and ILG "IBM Datacap Taskmaster " Datacap Status " Datacap Database Status and Thresholds " Datacap Listener Metrics " Datacap Log Entries (Log files and Windows Eventlog) "IBM Content Collector for Mail " Status & Availability " Log files " # of objects not indexed yet " # of objects indexed, but not moved final location " # of archived mail objects " # of instances of mail objects "IBM Content Collector for Files "IBM Content Collector for SAP " ICC4SAP Archive Status " ICC4SAP Process " ICC4SAP Server Status "FileNet Records Manager / IBM Enterprise Records "ediscovery Manager " Workmanager Status " Taskfinder Status " Requested Tasks Status " CMS Connection Status (to CM8 or P8 CE) " Task Statistics " Total time for processing "# of docs in search task "# of docs processed "# of docs not processed "Average docs processed per second 53 53

54 Datacap Listener Metrics and Events "Number of processed pages per minute in a Datacap system (performance) "Number of queued pages in a Datacap system (not yet processed pages) "Statistic and status of used Datacap DB s (not supported: Access-DB) "Status Datacap TaskMaster "Status Datacap TaskMasterWeb "Status Datacap TaskMaster Server "Batches created "Batches grabbed "Batches released "Querys Application Service "Running RRS (RuleRunnerService) "TaskMasterLogin "Clients APT "Clients Connected "Clients disconnected "Databases open "TaskMaster and TaskMasterWeb CPU, Disk, Network information "Open recordset time "Execute time "Time to open "SelectXML time "Atomic selectxml "Request processed "Request processed (Concurrent requests) "Request processed/request block time "Request processed/request time "Released Batches "File IO (time to read) "File IO (time to write) "File IO (other FSIO time) 54 54

55 Monitoring IBM Content Manager 8 55 "Library Server " Database "Status & Usage "Details "NetSearch Extender Errors "NetSearch Extender File Systems (Working and Index Directories) " Connectivity - Resource Manager Heartbeat " Services & Processes "Library Server Monitor Service "NetSearch Extender Processes " Log files "icmserver.log "ICMSTSYSADMEVENTS (Database table) "ICMSTITEMEVENTS (Database table) " II4C / IICE "Connectivity & Status "RMI "Resource Manager " Database Status, Usage & Details " Volume Space 7 Device Managers "Filling level "Online Status "Cross-check " WebSphere AS "RM Service Status "RM App Status (icmrm & snoop) "http Status "JMX Monitoring " Services & Processes "RM File Systems "Migrator, Replicator, Purger and Stager! for each CM8 instance " Log files! Migrator, Replicator, Purger and Stager Logs "Web Application! user access "Content Navigator & Sync Server 55

56 IBM CM8 Listener Metrics and Events "CM8 Listener Metrics and Events of Resource Managers " Accumulator: Requested Volume (in MB) " Metrics "Object Counter for Migration / Replication Candidates "Number / Volume (MB) of stored Objects in Resource Manager " Events "CRUD Resource Manager Operations "Replication and Migration Operations "Response Time for successfully completed Operations "Counter for successfully completed Operations "Counter for failed Operations "Requires activation of CM8 Listeners (CM8 V FP and CM8 V8.4.3) 56 56

57 Monitoring IBM Content Manager OnDemand "CMOD Archives " Database (DB2, MSSQL, Oracle) Status, Usage and Details (Statistics, Logspace, Rollback Segments, etc.) " Services & Processes " System Logging Entries - SL2 table "Logon Status & Performance "Document Retrieval Time "Group Add Count & Size "Group Query Status & Time "Report Loaded Status & Time "Resource Retrieval Time "CMOD System & User Error "CMOD Full Text Search Server " Status Server " FTS Statistics "Knowledge Base for SL2-related log entries "CMOD Web Applications " WebSphere Application Server "Application Status (WEBi, Admin GUI) "JMX Monitoring (JVM parameters like HeapSize, Connections, Threads, etc) " Log files "Web Application Server Status Log file "Web Application Server Error Log file "Listener Metrics (CMOD V9) " Performance Metrics " Capacity Metrics " Events "CMOD Tasks " Status OnDemand Services / Processes " Start and Stop OnDemand Services / Processes "Content Navigator & Sync Server 57 57

58 Monitoring IBM CMOD Listener Metrics and Events "CMOD Listener Metrics and Events of Resource Managers " Accumulator: Requested Volume (in MB) " Metrics "Queue duration "Cache retrieves / Cache stores "Activity "Login duration "Retrieve duration " Events "Retrieves "User cache stores / User cache retrieves "Logins / Logoffs "Queries "Stores "Requires activation of CMOD Listeners (V9) 58 58

59 Monitoring IBM CM8 & CMOD on z/os "Content Manager 8 on z/os " Library Server monitoring as on multi-platform " Resource Manager monitoring as on multi-platform " Exception: Omnifind Errors only available on z/os " Exeception: Not available on z/os "DB2 Netsearch Extender monitors on zos "ResourceManagerService monitor against RM on z/os "ResourceManagerVolumeSpace monitor against RM on z/os "Content Manager OnDemand on z/os " CMOD monitoring as on multi-platform " Exeception: CMOD log file monitoring not available on z/os "Event reception from z/os tools (e.g. OMEGAMON, MainView,..) " SNMP Traps " Commands " Log file on distributed system 59 59

60 Architecture of remote z/os monitoring (CM8, CMOD) SM Agent installed on managed system (Windows, Linux or UNIX), representing a virtual CM8 LS & RM or CMOD system IP connection required Remote monitoring of CM8 & CMOD on z/os SM Server/s "Requires ECM SM Fixpack 2 + APAR PJ41574 "Requires an Agent (CALA + CALA_REX) on supported platform (Windows, Linux, UNIX) called Virtual CMOD / CM8 system "Requires IP communication between virtual CMOD / CM8 system and system with Agent "Open ports for JDBC communication (CM8 and CMOD) "Open ports for ODWEK communication (CMOD only) 60

61 Monitoring IBM Tivoli Storage Manager "TSM Accounting (global, per Client / Client Type / OS / Authentication Method) " Server Session Exit Code " Number of Archive Storage / Retrieve Transactions of a Session " Number of Backup Storage / Retrieve Transactions of a Session " Volume of Archive Files and Backup Files sent from Client to Server " Volume requested (in KB) for archived objects and by stored objects " Volume (in KB) of session transferred between Client and Server " Completion Time and Idle Wait Time of a Session in seconds " Active Communication Time and Wait Time for Media of a Session in seconds " Client Session Type (1-4 for normal session, 5 for scheduled session) " Number of space-managed Storage / Retrieve Transactions of a Session " Space-managed Volume (in KB) sent from Client to Server " Volume (in KB) requested by spacemanaged objects "TSM Storage Pools (TSM Volume Log) "TSM Error Logs incl. Knowledge Base "StoragePoolVolumeStatus (Availability, ErrorState, AccessMode) "StoragePoolScratchVolumes "SessionStateCount (Idle, MediaWait, Sendwait) "SessionRunTime "ActivityWaitTime (Restore, Backup, Retrieve, Migration, Reclamation) "ActivityTransferVolume "ElapsedMigrationTime "ElapsedRestoreTime "CustomQueryAlphaNumeric & CustomQueryNumeric monitoring of parameters in TSM DB 61 61

62 Monitoring Systems & Middleware "SLA Monitoring (percentage of critical monitor instances defined that work as expected) "Statistics Monitoring (calculation of average, minimum, maximum or sum for selected monitors) "LDAP Connection Monitoring "DB Monitoring (Availability, Filling rates, Connection Status, Thresholds, etc.) "SQL Performance Monitoring (Monitoring of DB logon and execution time of SQL queries) "CPU usage and CPU use per process or group of processes "Memory usage and memory use per process or group of processes "WMI (Windows Management Instrumentation) Monitoring "JMX (Java Management Extention) Monitoring of Application Servers and Servlet Engines "HTTP / HTTP Status and Content monitoring of web pages "RMI (Remote Method invocation) Server status monitoring "Network (netstat, Port check, NFS and ping status and ping period) monitoring "File system / Windows partition monitoring "Process and Service Monitoring "File monitoring "Custom Monitoring " Numeric Monitors " Alphanumeric Monitors " Log file Adapter "Existing Scripts used as " Custom monitor " Custom task 62 62

63 IBM ECM System Monitor Architecture 63 "Dedicated SM Management Server "Local or remote SM Database "SM Agents on managed ECM systems "z/os components monitored remotely "Databases optionally monitored remotely (limited functionality, no SM agent required) "Event forwarding to ITSM tools " API Integration "Tivoli Netcool OMNIbus: EEIF API "HP OV Operations: Java OVO API " In general: "Log file "SNMP "Command Line "JDBC, e.g. Tivoli Monitoring UA "Event reception from z/os tools (e.g. Tivoli OMEGAMON) " SNMP Traps " Commands " Log file on distributed system 63

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