CFWC Mini-LEADS Pam Ament GFWC California Federation of Women s Clubs Leadership Chairman LEADS Graduate CFWC 2004

Transcription

1 CFWC Mini-LEADS Pam Ament GFWC California Federation of Women s Clubs Leadership Chairman LEADS Graduate CFWC 2004

2 PART I THE GOOD WORK WE DO Agenda Welcome Introduction to LEADS A Brief History of GFWC PART II MEETING AND ENJOYING ONE ANOTHER What is Leadership & What Are its Elements The Elements of Improvisation and its Role in Leadership PART III RELAXING INTO LEADERSHIP Federation Leadership EQ How to run an Effective Meeting Team Building PART IV GETTING THE MOST OUT OF GFWC Active Listening and Conflict Resolution The Leadership Experience Break (10 minutes) Break (10 minutes) A Personal Glance at being a LEADS Graduate & LEADS Participant Recognition PART V JOY AND HARMONY Q and A AMENT.PAM5@GMAIL.COM CFWC LEADERSHIP CHAIR, PAM AMENT

3 PART I THE GOOD WORK WE DO Welcome Introduction to LEADS A Brief History of GFWC INTRODUCTION TO LEADS GFWC LEADERSHIP EDUCATION AND DEVELOPMENT SEMINAR (LEADS) The Leadership Education and Development Seminar (LEADS) is a successful training program intended for GFWC members who have been identified by their respective state federations for their potential and desire to assume leadership positions in GFWC beyond the club level. LEADS training is designed to provide these exceptional women with the skills necessary to pursue and achieve higher office and serve effectively. The LEADS program is held annually on the day prior to the official opening day of the GFWC Annual Convention. It is a full day of activities, and includes breakfast and lunch. Now that s the fine print you can find on the GFWC Website, (GFWC.org) how does LEADS apply to each of you? CFWC LEADS Why LEADS; why the push for this program? LEADS began in 2002, it was introduced as a program by GFWC to train leaders from the club level that are identified as future leaders. Here in California we have experienced a highly successful LEADS program. Every year since its inception, one CFWC LEADS Graduate has attended the GFWC International Convention to further their training in Leadership. These up-and-coming ground level leaders from each State enjoy another full day of leadership training at the GF level. Leaders are in constant training. The CFWC LEADS Graduates we have at our disposal in our own state are invaluable as CFWC Chairman, District Presidents, Club Presidents, and members of the CFWC Executive Committee. There are 11 of the 13 LEADS Graduates in California still viable, they are ready and experienced to lend AMENT.PAM5@GMAIL.COM CFWC LEADERSHIP CHAIR, PAM AMENT

4 leadership expertise to our CFWC Team. Wouldn t you like to have a LEADS Graduate in your district? I, (Pam Ament), am a California LEADS Graduate from the Marina District. Well, it s a possibility to have a LEADS Candidate from your district, but only if you send a candidate to the February Executive State Board meeting to attend the mini- LEADS Seminar as a participant. This is a program that cannot be put aside, give us a trained member and we will send back a trained member with better leadership skills. I think that as you listen to today s workshop modules you can grasp the importance of the LEADS program and the passion CFWC has for it. We should have 21 candidates at the February mini-leads Seminar, not 9, not 13: Twenty-One. LEADS and Leadership is our future in this organization, start being a part of gaining new leaders, of training your replacements. Commit to Federation by allowing one member, possibly from this district, the opportunity to move forward at a quicker speed because we believed in their ability and talent to lead others. GENERAL FEDERATION OF WOMEN S CLUBS HISTORY AND MISSION (Source GFWC.Org) The General Federation of Women's Clubs is an international women's organization dedicated to community improvement by enhancing the lives of others through volunteer service. In all 50 states and more than a dozen countries, our members work locally to create global change. GFWC clubwomen are mothers, sisters, wives, daughters, doctors, teachers, and community leaders who are dedicated to enhancing the lives of others through volunteer service. From our historic Headquarters in Washington, D.C., GFWC leaders and staff offer support and guidance to more than 100,000 members and more than 4,000 clubs, who collaborate on projects that touch lives in their own hometowns and around the globe. GFWC is distinguished from other service organizations by the breadth of our outreach. Our community service programs span all areas of the lives of our members, their families, and communities: arts, conservation, education, home life, public issues, and international outreach. In addition, GFWC has earned a reputation as a powerful force in the fight against domestic violence. GFWC was recognized on the floor of the United States Senate as AMENT.PAM5@GMAIL.COM CFWC LEADERSHIP CHAIR, PAM AMENT

5 a gem among our midst by (then) Senator Joseph Biden (Del.) for our work in bringing hope to victims and survivors of domestic violence and abuse. (November 16, 2006) OUR STORY GFWC's roots can be traced back to 1868 when Jane Cunningham Croly ( ), a professional New York journalist who wrote under the pen name of Jennie June, attempted to attend a dinner at an all-male press club honoring British novelist Charles Dickens. Croly was denied admittance based upon her gender, and, in response, she formed a club for women. She chose the name Sorosis, a Greek word meaning "an aggregation; a sweet flavor of many fruits." NOTABLE CLUBWOMEN Jane Cunningham Croly, Julia Ward Howe, Ellen Curtis Demorest, Frances Willard, Phoebe Hearst, Jane Addams, Julia Lathrop, Eva Perry Moore, Mary Belle King Sherman, Nellie Tayloe Ross, Eleanor Roosevelt, Bertha Ethel Knight Landes, Ellen S. Woodward, and Margaret Chase Smith. PART II MEETING AND ENJOYING ONE ANOTHER What is Leadership & What Are its Elements The Elements of Improvisation and its Role in Leadership WHAT IS LEADERSHIP What qualities do you look for in a leader? Is leadership learned or are there naturalborn leaders? What kind of leader do others perceive you to be? How can you train to be a better leader? These are all questions members face with every aspect of Federation. Whether we are at a club meeting, a district meeting, a committee meeting or any other business associated with being a member of the General Federation of Women s Clubs, we each face the question of leadership in many ways. Leaders can be born, we have traits that allow us to be more comfortable with being in AMENT.PAM5@GMAIL.COM CFWC LEADERSHIP CHAIR, PAM AMENT

6 the forefront of business, both personal and in our work-life. Leaders are also trained and made by instruction, mentoring and culture. The right tools can help any member become a better leader for their club, district and Federation. Good leaders go looking for the tools to help them advance and great leaders are those that put the tools they find into a model to use in their leadership style. There is no one-way of being a leader and there is no one-way of leadership style. We have to search to find what works best for us to personally implement and then be able to put what we ve learned to task and allow it to work for those we work with. That statement is very powerful because you notice that I ve not once mentioned that leaders tell members how to do anything. Leaders lead, taking the best tools they have and mentoring those around them to enhance the performance and end product of those in any a group. It is the job of a leader to bring out the best any member has to give and put it to use for the benefit of Federation. We have very different clubs and districts; group dynamics make each situation different from another. Trained leaders can enable the dynamic to soar and that is what leadership is all about. Training that can work in the techniques of active listening, team building and respect will bring about glorious change and results for all involved. It is my belief that there are some other CFWC Programs & Chairmanships that are very important to Leadership as well. That brings us to: Amenities & Protocol Membership Matters P R Confidence Empathy Competency Experience Motivation THE ELEMENTS OF LEADERSHIP THE ELEMENTS OF IMPROVISATION AND ITS ROLE IN LEADERSHIP The Basic 2 Types of Improvisation are: Teacher directed Participant directed AMENT.PAM5@GMAIL.COM CFWC LEADERSHIP CHAIR, PAM AMENT

7 Improvisation works to improve the following: Language Creativity Sensory perception Movement Concentration Trust Listening Working together Focus If you are ever worried about not having enough time on your Agenda, and going over the allotted amount given, here are some tricks to help you: Have a hand-out available with everything on it you want to cover, then no one needs to take notes and you can reiterate that it is all on the handout Don t read the lesson, speech or page, word-for-word, unless it is really important or short no one wants a lecture, they are there to learn Prepare yourself with highlights of what you are presenting, much like an outline, and give off-the-cuff personal examples Look at the audience a lot and be engaging Start your process with a step that comes later and then go back to the start Be prepared to change at a moment s notice you can never predict an improvisation situation Improv can help a leader get through anything and like any other talent, we need to practice our improvisations skills. Watching, listening and reacting immediately in a calm and happy manner is a skill we can all practice. PART III RELAXING INTO LEADERSHIP Federation Leadership EQ How to run an Effective Meeting Team Building AMENT.PAM5@GMAIL.COM CFWC LEADERSHIP CHAIR, PAM AMENT

8 FEDERATION LEADERSHIP EQ Emotional Intelligence, or emotional quotient (EQ), is defined as a person's ability in identifying, evaluating, controlling, and expressing their emotions. Individuals with a high EQ usually make great leaders and team players because of their skill to understand, empathize, and connect with those they work with and those around them. IQ, or intelligence quotient, is a numerical score obtained from one of several regulated tests designed to measure a person's intelligence. COMPARISON CHART: Stands for Definition Abilities In the workplace Identifies EQ Emotional Quotient (aka emotional intelligence) Emotional quotient (EQ) or emotional intelligence is the ability to identify, assess, and control the emotions of oneself, of others, and of groups. Identify, evaluate, control and express emotions one s own emotions; perceive, and assess others' emotions; use emotions to facilitate thinking, understand emotional meanings. Teamwork, leadership, successful relations, service orientation, initiative, collaboration. Leaders, team-players, individuals who best work alone, individuals with social challenges. IQ Intelligence Quotient An intelligence quotient (IQ) is a score derived from one of several standardized tests designed to assess intelligence. Ability to learn, understand and apply information to skills, logical reasoning, and word comprehension, math skills, abstract and spatial thinking, filter irrelevant information. Success with challenging tasks, ability to analyze and connect the dots, research and development. Highly capable or gifted individuals, individuals with mental challenges and special needs. AMENT.PAM5@GMAIL.COM CFWC LEADERSHIP CHAIR, PAM AMENT

9 MEETING AGENDAS AND SCRIPTS (From the GFWC Leadership Committee) Club presidents are reminded that when time and attention are given to prepare for effective and engaging meetings, members are the true beneficiaries. Members gain much more from a well-conducted meeting, find it a joy to attend, and will be eager to attend the next meeting. Such meetings demonstrate the presiding officer s respect of members time and commitments and use of parliamentary procedures to maintain focus. It also provides opportunities to gather input from everyone in the decision making process. Helpful Hints: Prepare a detailed agenda for you, the secretary, and parliamentarian. Arrive in advance of the meeting time so that you can have everything in order and be settled prior to the rap of the gavel. CALL TO ORDER OPENING CEREMONIES ROLL CALL READING OF THE MINUTES CORRESPONDENCE OFFICERS REPORTS TREASURER S REPORT COMMITTEE REPORTS UNFINISHED BUSINESS NEW BUSINESS ANNOUNCEMENTS PROGRAM ADJOURNMENT BASIC AGENDA ORDER: SCRIPTING: As an agenda is prepared, add commentary next to each of the sections contained. Include names of presenters and remember to thank them. Include exact wording for how to ask for such business as: handling a motion, election of a nominating committee, tellers, time keepers, election results, or whatever your bylaws/standing rules dictate. Script every aspect of the meeting that you feel will ensure great ease and confidence in conducting the meeting. Following these basic steps will ensure great meetings during which everyone will be on task and accomplish a great deal. AMENT.PAM5@GMAIL.COM CFWC LEADERSHIP CHAIR, PAM AMENT

10 TEAM BUILDING~ Strength United Stronger~ Being part of a Team is something each of us enjoy as members of the General Federation of Women s Clubs and CFWC. We are here to serve our communities, to help others and for the friendships we have forged with our fellow members. Being part of any Team, such as an Executive Board, Club Members, Sporting Team or Family, (and these are just a few dynamics of the Teams we belong to), requires that we use or gift of gab for the betterment of the Team. There is little place for the toxic gab and a lot of room for the fun, focus and function for which we are meeting. BASIC RULES FOR TEAM MEMBERS Every Team Member has a talent and something valid to offer The best asset any Team Member can bring to the table is their ability to actively listen Basic etiquette is never out of style and must be observed by all Team Members at all times Dynamics of any Team is defined by the personalities of the Team Members Different personality types bring the best and most varied Teams Encouragement is always welcome and constant training in Team is a must Any member, no matter what their experience, has a place on a Team Personal opinion has no place on a Team Teams must work together in order to take on the task at hand to move ahead There is a big difference between assertive and aggressive behavior on a Team Team Member conflict is comprised with debate, not argument Being rude, gossipy, hurtful and dishonorable has no place on a Team Teams that work together and have fun are our best strategy for membership gain and membership retention THE LITTAUER PERSONALITY CATEGORIES AT A GLANCE Popular PROS: Outgoing, storyteller, animated, spontaneous, good sense of humor, bubbly, loves people, makes friends easily, creative and colorful. CONS: Sometimes forgetful, exaggerating, interrupts, talks to anyone, overspends, restless, loud mouth and always late. AMENT.PAM5@GMAIL.COM CFWC LEADERSHIP CHAIR, PAM AMENT

11 Powerful PROS: Adventurous, strong willed, born leader, persuasive, competitive, confident, outspoken, bold, resourceful, motivates people to action, organizes household and goal oriented. CONS: Unemotional, unsympathetic, bossy, impatient, argumentative, domineering, short tempered, nervy and tactless. Perfect PROS: Analytical, persistent, planner, scheduled, idealistic, talented and creative, sensitive to others, neat and tidy, thoughtful, serious and purposeful, genius intellect, perfectionist and high standards. CONS: Hard to please withdrawn, negative, introvert, too sensitive, moody, skeptical, loner, critical, will not talk, depressed, not spontaneous and unforgiving. Peaceful PROS: Controlled, reserved, patient, friendly, good sense of humor, good under pressure, hides emotions, relaxed, agreeable, not upset easily, inoffensive, diplomatic, good listener, easy to get along with. CONS: Unenthusiastic, uninvolved, indecisive, hesitant, worrier, no opinion, lost in the crowd, mumbles, detached, lazy, timid and slow. Summary Each of the Personality P s is important and when we as leaders put Teams together or lead a Team put together for us there are great advantages to knowing what types your Team members are. You can usually guess fairly accurately. For instance: Someone that wants to list everything you need and form a timeline before beginning and keep you on budget is a PERFECT Someone that can go out into the community and gain a lot of donations for an event is a POPULAR Someone that keeps the pace steady and has a lot of good ideas and tact is a PEACEFUL Someone that will get the job done and on time is a POWERFUL AMENT.PAM5@GMAIL.COM CFWC LEADERSHIP CHAIR, PAM AMENT

12 PART IV GETTING THE MOST OUT OF GFWC Active Listening and Conflict Resolution The Leadership Experience A Personal Glance at being a LEADS Graduate CONFLICT RESOLUTION Remember these words: Respect, Opinion, Perspective, Listening and Understanding. Bear in mind that while Conflict Resolution is also about communication and listening skills, it is also about learning to walk the line between Picking Sides. One way to peacefully resolve a conflict is for each side to come together voluntarily and to work cooperatively on the issues. Sometimes this is under the guidance of an impartial party. Bringing the conflicted parties together in a private location and gathering information to identify the key issues of the conflict without anyone making any personal comments and additional accusations. Focus on what the issues are and not on who did what; do not accuse, find fault or call names. Each party states their position and how it has affected them. The other party listens attentively and respectfully without interruption. Consider that: Perception is everything, you should never belittle the feeling of others and you should always aspire to listen and understand. Conflicts are often caused by problems in communication. One person may have misunderstood what the other person has said, or the other person may not have said what they meant to say. Sometimes when we're angry we don't hear what the other person is saying, and sometimes when we are angry we do not hear what we are saying either. Occasionally when there is conflict, people do not disclose that to each other, which causes even more conflict. Good communication skills are an important part of resolving conflicts. AMENT.PAM5@GMAIL.COM CFWC LEADERSHIP CHAIR, PAM AMENT

13 It's important to listen carefully. Your body language sends a message that you are listening. Keeping eye contact, leaning closer, nodding your head when you understand a particular point, and ignoring distractions that are going on around you are some of the ways to send the right body messages. Be authentic to the point being made, in other words: don t agree that you understand when you don t! When a person is finished expressing a thought, summarize the facts and emotions behind what they have said so that they know you have understood what they've said and how they are feeling. Ask questions to clarify or make clear the different parts of the problem; make sure that you fully understand the other person's perspective. When you speak, try to send a clear message, with a specific purpose, and with respect to the listener. Speak about how you are affected by the problem. Commit to memory these 5 words: Respect, Opinion, Perspective, Listening and Understanding. Consider too: Don't interrupt, criticize, laugh at the other person, offer advice, bring up your own experiences, or change the subject. Often the next step in problem solving and conflict is to come up with as many ideas as possible. Don't judge whether the ideas are good or bad, or even discuss the ideas. Just try to come up with as many solutions as possible. Go through the ideas using fair criteria to see which idea might be best. Using fair criteria means to judge each idea with both people's interests in mind. Try to use reason and not emotion to judge an idea, and with respect to each person's difference in perception. Put them all to good use and mean it really mean it. Conflict resolution should be a voluntary process. When there is a resolution, there is progress. Progress is measurable; it can be monitored, rewarded and celebrated. THE LEADERSHIP EXPERIENCE Leadership, what does that word mean to you? It is a personal question that is often asked of our members and interestingly enough the answer they give in return is AMENT.PAM5@GMAIL.COM CFWC LEADERSHIP CHAIR, PAM AMENT

14 seldom personal, for their answer often has a bearing on a group. One person, one leader can have an impact on a group and that is what I call a shared experience. Those shared experiences, for better, for worse, have a lot to do with how we plan a group activity, a fundraiser, a meeting and yes, even an Executive Board or Committee. We as members all live a shared experience based upon the personal question: Leadership, what does it mean to you? There are no right or wrong answers here, no tricks, no gimmicks. I have often wondered as a leader: what is it that we observe in certain individuals that makes them a leader? After all there are so many different types of leaders and personalities. There are many answers to that question and the only thing I know for sure is that an individual chooses to lead or not. So how do we look for leaders? One way is to let them come to you. Observe those you work closely with; try to find their assets and talents, then put them to work for getting the task done. We all have diverse talents that make us unique team members and from those teams, leaders emerge. Leadership, what does that word mean to you? I can only tell you what it means to me: to bring out the best others have to offer and make them shine; to encourage, to mentor, to teach all while there is a goal in sight. My greatest asset and talent as a leader is putting teams together that work harmoniously, effectively, effortlessly and making sure they can each laugh all the way en route to the end of the project. Ask yourself the question and search for the answer; find your personal take on The Leadership Experience; take a close look at the shared experience influence on your club. Put your assets and talents as a leader to work and watch the positive bearing it has on your clubs, districts and teams. YOUR LEADERSHIP TOOLKIT Journals, paper. Pens and pencils with erasers. A watch, not a phone. A current Copy of Robert s Rules of Order Club, District Bylaws. Yearbook. An Office in a Box with tape, staples, notes, quarters for parking meters, etc. Honey to attract the sweet seekers. Smile on your face, even when it s hard. AMENT.PAM5@GMAIL.COM CFWC LEADERSHIP CHAIR, PAM AMENT

15 Good manners. Good ears = Listening Skills. Investment in leadership training. Time and money to train. Mentors, we all need them, including leaders. Observation skills. The ability to listen without comment. (Here s a favorite): Look at your shoes: no one has to fill those but you leaders don t fill other people s shoes. SO IF LEADERSHIP CAN BE LEARNED AND HONED WHY AREN T WE ALL GREAT AT IT? We fail to make the mind-body connection. We fail to pack a full leadership toolkit by leaving things out like: We fail to get enough Sleep Breathing (Everyone now: stop; breathe. Feel that moment and reside in it). Attitude, our attitude is really the only thing we have full control of make sure you have a good one. Common sense for healthy living forsaking ourselves for others. Acceptance of fear and nerves. Agility to get out of the way in an Avalanche and roll with the punches as they hit. Listening to the tiny voice called mind chatter. Creativity, integrity, friendship. Leadership is movement, it is about moving forward with momentum. Leadership is an opening, a space for something to be created. HELPFUL HINTS: Healthy women leaders don t get burned out! There are more and more items you can add to your toolkit to keep moving towards your leadership goal. Just keep moving! Leaving the personal out of club: i.e. it is not my club it is our club. Do you know your strengths; do you know yourself? Learn about yourself! We are all leaders here, we are all leaders in our clubs and districts. Our personal choice of: do we lead or not, is just that: our personal choice however, once again, our answer creates a shared leadership experience the experience mentioned at the start of the workshop. AMENT.PAM5@GMAIL.COM CFWC LEADERSHIP CHAIR, PAM AMENT

16 A PERSONAL GLANCE AT BEING A LEADS GRADUATE LEADS PARTICIPANT RECOGNITION LEADERSHIP FROM THE CHAIRMAN S VIEW So, as the CFWC Leadership Chairman , how do I answer the question of leadership and what does that word mean to me? I can only tell you what it means to me: to bring out the best others have to offer and make them shine; to encourage, to mentor, to teach all while there is a goal in sight. My greatest asset and talent as a leader is putting teams together that work harmoniously, effectively, effortlessly and making sure they can each laugh all the way en route to the end of the project. I watch leaders emerge, they come to me I observe those I work closely with; I find their assets and talents, then put them to work for getting the task done. We all have diverse talents that make us unique team members and from those teams, our leaders will emerge. I look forward to working with all of you over the next 2 years and bringing your talents to the surface; there are phenomenal leaders in the room and I m looking at several of them right now. I hope we have helped answer some questions you may have about leadership. I hope we have lit a fire for the need and want for further training in leadership skills for you. Leadership Skills are People Skills. We can take any of these Modules from today and make them work in our life. AMENT.PAM5@GMAIL.COM CFWC LEADERSHIP CHAIR, PAM AMENT