Traffic, Transit and Travel Information

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1 Traffic, Transit and Travel Information 1

2 Overview About 511 System Overview Usage Statistics Outreach Activities Feedback Next Steps

3 What is 511? The Federal Communications Commission s (FCC) designated nationwide three digit telephone number for traveler information Deployed by regional agencies Southern California s 511 sponsored by LA SAFE A multi modal traveler information service, providing information about: Traffic Transit Commuter Services and More 511 is accessible via: Phone (toll free) Website (Go511.com)

4 511 Benefits An easy to remember/use number for traveler information Helps commuters make informed decisions before and while traveling Will help improve the region s mobility Provides information about the five county region: LA, Orange, Ventura, San Bernardino and Riverside Builds on the 511 operations in the Bay Area and San Diego. Complements the nation wide 511 initiative.

5 511 Subsystems Traveler Information Data Collection (TDC) Interactive Voice Response (IVR) Phone System Website Traveler Information Center (TIC) Call Center

6 System Architecture Google Maps Web Portal ISP Caltrans HQ Caltrans D8 Caltrans D12 RIITS CHP Media CAD Caltrans LCS IWPISP ITDCD12 TrafficLand IWPGOOGLE MATIS IWPCHQ ITDCD8 ITDCRIITS IERSCHP IERSLCS TripMaster IWPTLAND IWPTM <<subsystem>> WEBPORTAL IADMWP ITDCWP IWPTDC <<subsystem>> TDC IERSTDC IADMERS <<subsystem>> ERS IERSGOOGLE Google Maps IGoogleMap IIVRTM IVR TSPs IIVRPSTN <<subsystem>> IVR IIVRTDC IADMIVR ITICERS <<subsystem>> TIC ITICEXT <<Organizations>> External Organizations IVR ISP IIVRISP <<subsystem> CALL CENTER IIVRCC IFMRTDC ITICTSP TIC TSPs 511 Call Center TSPs I511CCPSTN <<subsystem>> 511CALLCENTER IADM511CC IADMTDC ITICISP TIC ISP 511 Call Center ISP I511CCISP <<subsystem>> CBXCALLCENTER IADMCBXCC IADM <<subsystem>> ADMINPORTAL <<subsystem>> FMR IFMRWTW <<System>> Webtech Callbox System ICBSCBXCC ICBXCCPSTN ICBXCCISP IADMISP IADMFMR CBX Call Center TSPs CBX Call Center ISP Admin Portal ISP

7 Traveler Information Data Collection (TDC) Repository for all traveler information data Uses ITS, TMDD and NTCIP C2C standards Caltrans HQ CWWP Caltrans D8 Caltrans D12 RIITS CHP Media CAD Transit TDC Interface Services Freeway Travel Time Process TI Database To other subsystems

8 Interactive Voice Response (IVR) Phone System Users can call 511 for: Real time traffic information Traffic speeds, incidents, road closures and travel times Automated Transit Trip Planning & Transit Departure Times Transit information and transfers to area agencies Commuter Services information Transfers to rideshare matching, employer services, Park & Rides Features Interactive Voice Response (IVR) Speech recognition, barge in and short cuts, floodgates What can I help you with? Traffic, Transit or Commuter Services?

9 Website, Go511.com Features: Traffic map and realtime traffic information Transit Trip Planning General travel and transit information Commute Services information

10 Real Time Traffic and Traffic Cameras

11 Transit: Trip Planner

12 Transit: Find a Provider

13 Commuter Services: Park & Ride Lots

14 Traveler Information Center (TIC) Hours of operation Weekdays: 4am 11pm Weekends: 9am 9pm Utilizes the Event Reporting system (ERS) to verify and post incidents Post alerts on IVR and Web Process feedback Monitor and report data outages

15 Traveler Information Center

16 Call Center Hours of operation 24 hours a day, 7 days a week Screen pop Assist callers by collecting information and placing them back into 511 to retrieve information Report on user feedback

17 511 Statistics Usage Volume: IVR Calls: over 1.6 million calls, average of about 160,000 calls a month Web visits: over 255,000 visits, average of about 25,000 visits a month

18 Outreach Efforts Launch Campaign Continued Outreach Efforts: Caltrans Signage Partnerships Traditional Advertising Public Relations

19 x

20

21 Customer Feedback Have received over 10,000 feedback messages Over 60% have been praise for the system Recognition Issues Traffic Speeds and Travel Times Requests for new features: Origin to destination planning Mobile website and apps Alternate route information Personalization (automated alerts)

22 511 Next Steps Scheduled Future Enhancements: Spanish Phone System Personalization Special Event Information API and RSS feed Development Smart Phone Applications and Mobile Web Site Arterial Information

23 Thank You Questions?

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