Online Training Modules

Transcription

1 Online Training Modules

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3 Online Training Modules Advancing the knowledge of health care professionals so they are well equipped to face today s changing health care climate is a priority for the Ontario Hospital Association (OHA). As such, the OHA has developed a suite of online education modules that enhance knowledge and provide training on how to respond more effectively and immediately to the challenges facing an evolving health care system. These modules have been created in partnership with Discovery Campus an e-learning organization that creates online education for medical professionals. Each training module takes approximately minutes to complete. These highly interactive modules include text content, audio narratives, video clips, engaging activities and knowledge quizzes. Upon successfully passing the online final quiz, you will receive a printable certificate of completion. The OHA s online training modules are designed to enhance both knowledge and training and are suitable for all staff including busy, self-motived and self-directed learners. These modules are also meant to assist organizations in meeting their employee orientation, training and compliance requirements. While an individual may choose to register for any one of the online training modules on their own, organizations may also choose to purchase access to these online modules for employee training purposes. This allows organizations to train employees from the comfort of their own facility, monitor training progress, and provide necessary support and guidance, all with ease and within budget. Online Training Modules include: Accessible Customer Service Standards Emergency Communication Codes Foundations of Wound Care Freedom of Information For Directors and Hospital Administration For Hospital Staff Hand Hygiene and Personal Protective Equipment Preventing Unauthorized Access Under PHIPA Prevention of Venous Thromboembolism (VTE) Understanding Hospitals and the Health Care System Workplace Hazardous Materials Information System (WHMIS) Workplace Violence and Harassment OHA Online Training Modules 1

4 About the Modules The OHA s online training modules enable individuals and organizations to train efficiently and within budget. The online format empowers participants by allowing them to learn entirely at their own pace. The interactive nature of the modules, enrich the learning experience, while program quizzes gauge and enhance students knowledge. Moreover, a variety of learning styles are addressed through: Text content Audio narrative Video clips Interactive activities Test your knowledge quizzes Completion of Modules Once an online module is purchased, participants will have access to the module for a period of one year. Each module takes approximately minutes to complete and at the end of each module there is a final quiz. Participants must score at least 80% to pass the online module. Upon successful completion of the module, participants can access and print off a certificate of completion for their records. Pricing For pricing details please visit: Flexible pricing is available, discounts are calculated based on volume and number of modules required. 2 OHA Online Training Modules Learning Management System (LMS) These web-based modules include a built in Learning Management System (LMS) which allows employers to track their employees progress on both an individual and collective basis. Reporting features will identify any learners having challenges with a particular aspect of a course allowing administrators to provide additional support as required. As an organization, if you wish to integrate these modules into your employee orientation and/or training process, contact: Candace Simas ext csimas@oha.com How to Register Single Registration To register for any of the OHA s Online Training Modules, visit Group Registration To register multiple users or purchase multiple online modules, please contact: Candace Simas ext csimas@oha.com

5 Accessible Customer Service Standards Foundations of Wound Care Hospitals and other public sector organizations in Ontario must meet the legal requirements for accessible customer service as set out in Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The Ontario Hospital Association s online module will bring you and your organization into compliance with the standard. It includes the Customer Service Standards and has also been updated to address the following standards: Employment Information and Communications Transportation Design of Public Spaces This module is available in both English and French. For re-training purposes, a Compliance Quiz is available for this module. See page 7 for details Emergency Communication Codes Although the emergency communication codes established by the Ontario Hospital Association (OHA) in 1993 are still standardized across hospitals in Ontario, many hospitals have since established new codes that are separate from the wider system. An OHA survey found that as a result, Ontario s emergency communication code system suffered from a lack of consistency. In response, the Health Emergency Management Committee (HEMC), created by the OHA to provide post-sars strategic direction on hospital emergency preparedness, recommended that the OHA work to re-standardize emergency colour codes throughout all Ontario hospitals. This module covers the following Emergency Communication Codes: Code Black Code Grey Code Red Code Blue Code Orange Code White Code Brown Code Pink Code Yellow Code Green Code Purple This module is a vital component of a hospital s overall Incident Management System. The Ontario Hospital Association and the Canadian Association of Wound Care (CAWC) have partnered to create the Foundations of Wound Care program. This program includes four online training modules that provide a basic knowledge of wound management and prevention. The Foundations of Wound Care program is a prerequisite to the CAWC Learning Series, a three-day live program led by wound care experts. There are four modules in the Foundations of Wound Care program providing the flexibility to focus on a specific wound type if needed. The series includes: Introduction to Wounds Prevention and Management of Venous Leg Ulcers Prevention and Management of Pressure Ulcers Prevention and Management of Diabetic Foot Ulcers Each module is a stand-alone program; take one or all four, depending on your interest and needs. A certificate of learning is provided upon successful completion of each module. Introduction to Wounds This module is the first of the series and provides the basic knowledge required to understand the principles of wound healing and wound bed preparation. Completion of this module will provide you with a foundational understanding of how to deliver the basics in the treatment of chronic wounds. Prevention and Management of Venous Leg Ulcers This is the second module in the series and provides an educational framework for health care providers to achieve a basic level of competence in the management of persons experiencing leg ulcerations. The overall aim of the module is to equip health care providers with the assessment and management skills required to care for patients with leg ulcers. Prevention and Management of Pressure Ulcers This is the third module in the series and provides an educational framework for health care providers to achieve a basic level of competence in the management of persons with potential/current pressure damage to the skin. The overall aim of the module is to equip health care providers with the assessment and management skills required to care for patients with pressure ulcers. Prevention and Management of Diabetic Foot Ulcers This is the fourth module in the series and provides an educational framework for health care providers to achieve a basic level of competence in the management of diabetic persons with foot ulcerations. The overall aim of the module is to equip health care providers with the assessment and management skills required to care for patients with diabetic foot ulcers. OHA Online Training Modules 3

6 CAWC Learning Series The CAWC Learning Series is a three-day live program led by an interdisciplinary faculty of wound care experts. The program combines theory with practical hands-on experience. To learn more about the CAWC s Learning Series, please visit Freedom of Information All hospitals are now subject to the Freedom of Information and Protection of Privacy Act (FIPPA) as a result of the Broader Public Sector Accountability Act, Hospital personnel are involved in FIPPA compliance to varying degrees depending upon their position or function. General FIPPA training will facilitate the hospital s responsiveness to FIPPA, and reduce the time and resources required to search for records, consult with affected parties and make more accurate decisions about whether information is to be disclosed under the Act. This online training module was designed to support hospital staff and includes a synopsis of FIPPA, with particular attention to: Right of access Privacy protection Exclusions and exemption Processing FOI access requests Hospital obligations under FIPPA Implications of FIPPA for hospital employees This online module is offered in two versions: Freedom of Information for Hospital Staff This module is meant for general hospital staff. It is a short and practical guide to the legislation and is intended to provide targeted and relevant information along with practical examples. Freedom of Information for Directors and Hospital Administrators This module is meant for senior managers and hospital administrators. It provides a thorough, in-depth overview of all of the components of FIPPA. Hand Hygiene and Personal Protective Equipment In Canada, one in nine patients acquires a health care associated infection during their hospital stay. The effect on the health care system is higher costs. The effect on patients can be disability and/or death. Remarkably, the most common vehicle for the transmission of microorganisms from one patient to another, and from one body site to another within the same patient, are the hands of a health care worker. Yet studies show that performing proper hand hygiene can reduce the incidence of these infections by 50%. At the end of this module, participants will have a good understanding of: What hand hygiene is, and why it is important When, where and how it should be performed Factors that impact its effectiveness How to put on and remove personal protective equipment and barriers Preventing Unauthorized Access Under PHIPA Since the introduction of the Personal Health Information Protection Act (PHIPA) in 2004, hospitals and other health information custodians have made great strides to safeguard the privacy of individuals and their personal health information (PHI). However, privacy breaches can occur when PHI is incorrectly collected, used, disclosed, retained or disposed. This includes unauthorized access, such as when PHI is viewed by a health care professional who is not providing, or assisting in the provision of health care to the individual involved (usually a patient). Organizations need to ensure that their personnel are trained on appropriate access to PHI. As a result, the Ontario Hospital Association and the office of the Information and Privacy Commissioner of Ontario have developed this short online training module for frontline health care workers. Upon completion of this module, you will: Understand the purposes for which you may collect, use and disclose personal health information (PHI) Know what your hospital is doing to protect privacy/ confidentiality and to safeguard PHI from unauthorized access Understand your hospital s response to unauthorized access Know the consequences for you as an individual and for your hospital as a result of unauthorized access Identify your role in preventing unauthorized access 4 OHA Online Training Modules

7 Prevention of Venous Thromboembolism (VTE) Venous Thromboembolism (VTE), comprised of Deep Vein Thrombosis (DVT) and Pulmonary Embolism (PE), is associated with increased patient morbidity and mortality and is one of the most common preventable causes of hospital death. In fact, almost every hospitalized patient has at least one risk factor for developing VTE. Evidence shows that identifying patients at risk of VTE and providing the appropriate thromboprophylaxis interventions can reduce the incidence of VTE. At a provincial and national level, significant improvements can be made within hospitals to ensure patients are provided with appropriate interventions to prevent VTE from occurring. Identifying patients at risk of venous thromboembolism (DVT and PE) and providing appropriate thromboprophylaxis is a Required Organizational Practice for Accreditation Canada. With the help of Dr. William Geerts, Director of Thromboembolism Program, and Artemis Diamantouros, Intervention Coordinator, at Sunnybrook Health Sciences Centre, the Ontario Hospital Association has developed this online training module for frontline health care workers. At the end of this module, participants will: Understand the risk factors that predispose hospital patients to VTE Comprehend the possible consequences of hospital acquired VTE Realize the importance of VTE prevention and the role of the frontline health care worker Understanding Hospitals and the Health Care System This series of online modules have been developed by the Ontario Hospital Association in partnership with the Governance Centre of Excellence. The Governance Centre of Excellence (GCE) recognizes that the intricacies of serving on a health care board are significantly different from any other board, making it essential for directors who are new to the health care environment to have a firm understanding of hospitals and the health care system. This knowledge includes how hospitals are funded, how they operate and function, the impact of legislation on hospitals and health care boards and much more. Having this knowledge along with the key governance fundamentals is essential for all health care directors to effectively perform their stewardship role. With this in mind, the GCE has developed a series of online learning programs titled Understanding Hospitals and the Health Care System, designed to allow new directors of health care institutions gain a greater understanding of how hospitals function and operate. The Understanding Hospitals and the Health Care System series of online modules cover the following topics: 1. Key Governance and Accountability Relationships 2. Hospital Operations: What Boards Need to Know 3. Government, LHINs and Hospital Funding 4. A Legal Primer for New Directors 5. Labour and Employment Issues in Health Care 6. Understanding the Hospital-Physician Relationship 7. Other Regulated Health Professions These modules are intended for board members and other interested staff from hospitals, CCACs, LHINs and other health care organizations who are new to health care and wish to gain a greater understanding of the industry. Following are brief descriptions of the modules: Key Governance and Accountability Relationships This module outlines the key stakeholders involved in Ontario s health care system. Specifically, the role of the key players such as the Ministry of Health and Long-Term Care, Local Health Integration Networks, hospitals within the continuum of health service providers and national and provincial reporting and enabling agencies. The role of the board and their governance obligations will also be addressed. Hospital Operations: What Boards Need to Know While board members are focused primarily on fulfilling their governance responsibilities, an understanding of hospital operations is also essential. This module explores how quality and risk need to be embedded in hospital operations and addresses questions including: What do you need to know as a board member about hospital operations? What do you need to do as a board member? What questions do you need to ask as a board member? Government, LHINs and Hospital Funding This module will explore health system funding reform in Ontario and the evolution of funding policy. Participants will learn more about how hospitals are funded and the hospital service accountability agreements that set out rights and obligations regarding funding with respective local health integration networks. The implication of funding reform for board members is also addressed. OHA Online Training Modules 5

8 A Legal Primer for New Directors This module, covers the legislative aspects of hospital governance with particular attention to: Hospital Governance (Not-for-Profit Corporations Act, Public Hospitals Act, Prototype By-laws) Accountability (Canada Health Act, Commitment to the Future of Medicare Act, Local Health System Integration Act, Broader Public Sector Accountability Act, Freedom of Information and Protection of Privacy Act) Quality and Safety (Occupational Health and Safety Act, Quality of Care Information Protection Act, Excellent Care for All Act, the Hospital Management Regulation and the Criminal Code of Canada etc.) Labour and Employment Issues in Health Care This module provides an overview of the labour and employment issue in health care with particular attention to: Employment Standards Labour Relations Human Rights Access for Ontarians with Disabilities Occupational Health and Safety Workplace Safety Insurance Understanding the Hospital-Physician Relationship This module provides an overview of the Hospital-Physician relationship with particular attention to: Physician s payment/funding (OMA Agreement, AFAs, OHIP, and T Fees, AFP, HOCC and top ups, etc.) The credentialing process Other Regulated Health Professions This module covers the following topics as they relate to other regulated health professions: A Primer on the Regulated Health Professions Act and profession-specific Acts Regulation of health professionals hospital practice Hospital relationships with regulated health professionals The role of health professionals in hospital pandemic preparedness Workplace Hazardous Materials Information System (WHMIS) The Workplace Hazardous Materials Information System (WHMIS) was created to help keep you healthy and safe on the job. It states you have a right to know which hazardous materials you face at work, and how to work safely with them. The elements of this training module will help you understand WHMIS and what it means for you including: Your responsibilities Classifications Supplier labels Workplace labels MSDS (Material Safety Data Sheet) For re-training purposes, a Compliance Quiz is available for this module. Workplace Violence and Harassment Under the Occupational Health and Safety Act (OHSA) every employer in Ontario must prepare and review a policy on workplace violence and harassment. Bill 168 adds new information to the OHSA, including definitions of workplace violence and workplace harassment, and the requirements for employers to develop policies and programs related to workplace violence and harassment. Workplace violence and harassment is avoidable and all organizations have a moral and legal obligation to prevent it. To assist health care organizations, the Ontario Hospital Association (OHA) has created this online module that will provide training on this vital topic. At the end of this module, participants will have a good understanding of: What is workplace violence and harassment? Introduction to Bill 168 Forms of workplace violence and harassment Risk factors associated with workplace violence and harassment Detecting workplace violence and harassment History of violence Workplace violence and harassment prevention Roles and responsibilities of the employer and employees Scenario based solutions Upon completion of the module, participants will be awarded a certificate of completion, which can be used to meet the requirements under the OHSA. For re-training purposes, a Compliance Quiz is available for this module. 6 OHA Online Training Modules

9 Compliance Quizzes The OHA currently offers three full modules that require annual reporting/compliance: Accessible Customer Service Standards (AODA); Workplace Hazardous Material Information System (WHMIS); and Workplace Violence and Harassment. In recognition of the required annual re-training the OHA has developed compliance quizzes for each of these three modules. Individuals and organizations who have already completed the full training module can complete the compliance quizzes, rather than repeating the full module. Compliance quizzes draw upon all the module content to ensure organizations and individuals are in compliance with reporting and training regulations. OHA Online Training Modules 7

10 For more information about the OHA s online training modules visit Contact: Candace Simas ext csimas@oha.com

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12 200 Front Street West, Suite 2800 Toronto, Ontario M5V 3L1