Technical Education Center. Course Catalog

Transcription

1 Technical Education Center Course Catalog

2 Te c h n i c a l Tr a i n i n g Gotham strongly recommends that client personnel involved in the planning, development, and support support of critical IT systems receive the appropriate training, and offers a range of training options and courses that reflect our core areas of expertise. Customized curriculum. Gotham s task-oriented sessions (as brief as one hour) and just-in-time training during your technology implementations ensure that you are getting just the training you need to hit the ground running. Virtual delivery. With virtual classrooms for up to 1,000 people, enjoy the benefits of a live instructor without ever having to leave your home. Or learn at your own pace with web-based courses and training videos made to your specs. Ongoing learning. With desk-side support, our experience stays with you beyond the classroom. Gotham s instructor knows the products inside and out. If you re going to learn it and really know it, Gotham is the one place to go for Citrix training. Mike Carpinella Director of Technical Services Duane Morris R e g i s t r a t i o n Registration for training is handled through our New Jersey office. Contact Gotham Training at or via at training@gothamtg.com. O f f e r i n g s Gotham s Technical Education Center is a Citrix Authorized Learning Center; a Check Point Authorized Training Center; a Websense Authorized Training Partner; and a ScriptLogic Authorized Training Center. Gotham s Technical Education Center also offers: IT Infrastructure Library (ITIL) training Certified Information Systems Security Professional (CISSP) exam preparation training Certified Ethical Hacking (CEH) Examination Preparation Sponsored VMware and Blue Coat training Microsoft OS and application training C u s t o m / O n - S i t e T r a i n i n g Training needs analysis Course and curricula development Custom courseware Scheduling assistance S t r a t e g i c P a r t n e r s Check Point CISSP ITIL Citrix VMware Blue Coat New Jersey (Headquarters) 1 Paragon Drive Suite 200 Montvale, NJ New York City 1745 Broadway 18th Floor New York, NY Connecticut 4 Research Drive Suite 402 Shelton, CT Washington DC Metro Freedom Drive Suite 1300 Reston, VA info@gothamtg.com

3 Contents CXA Citrix XenApp 6.5 Administration 1 CXA-301 Citrix XenApp 6.5 Advanced Administration 2 CVE Engineering a Citrix Virtualization Solution 3 CVA-500 Architecting a Citrix Virtualization Solution 4 CNS Basic Administration for Citrix NetScaler CNS Advanced Administration Citrix NetScaler 9.0 Platinum Edition 6 CXD Citrix XenDesktop 5 7 CXS Citrix XenServer 6.0 Administration 8 CAG Implementing Citrix Access Gateway 9.0 Enterprise Edition 9 CMB Citrix Desktop Virtualization Fast Track 10 CXA Providing Help Desk Support for Citrix XenApp 11 CCSA R75 - Check Point Security Administrator 12 CCSE R75 - Check Point Security Expert 13 ITIL v3 Foundations Certification Course 14 ITIL Intermediate-Level Courses 15 ITIL Service Design (SD) 15 ITIL Service Operation (SO) 15 ITIL Service Strategy (SS) 15 ITIL Service Transition (ST) 15 v3 Continual Service Improvement (CSI) 15 CISSP - Certified Information Systems Security Professional 16 CEH - Certified Ethical Hacking 17 VMware vsphere 5 - VMware vsphere: Install, Configure and Manage 5 18 Blue Coat Certified Proxy Administrator (BCCPA) 19 Blue Coat Certified Proxy Professional (BCCPP) 20

4 CXA Citrix XenApp 6.5 Administration Citrix XenApp 6.5 Administration provides the foundation necessary for administrators to effectively centralize and manage applications in the datacenter and instantly deliver them as a service to users anywhere. Learners will receive training for installing and configuring Citrix XenApp 6.5 for Windows Server 2008 R2, Citrix Receiver and plug-ins, as well as for using administrative consoles and tools to configure resources, policies, server and farm settings, printers, virtualized applications and more. This course is intended for IT professionals, such as server, network and systems administrators familiar with Microsoft Windows environments, including Windows 2008 R2 administrators interested in becoming a XenApp administrator. Existing XenApp administrators or systems engineers interested in updating their XenApp skills, receiving Citrix authorized training on XenApp 6.5, or achieving certification for XenApp 6.5 are ideal candidates. Systems engineers, sales engineers, analysts, consultants and architects also are also appropriate candidates for this course. P r e p a r a t o r y R e c o m m e n d a t i o n s Familiarity with Microsoft Windows Server 2008 R2 Experience with Microsoft SQL Server or enterprise database servers Experience with Active Directory and Group Policy Basic understanding of Microsoft Remote Desktop Services Familiarity with application virtualization technologies, such as Citrix application streaming or Microsoft App-V Basic understanding of Windows Server networking concepts, such as DNS, IIS, load balancing, and file and printing services Exposure to basic system administration concepts, including logging, software upgrade procedures and high availability operations Familiarity with server monitoring tools Basic understanding of VPN concepts, including SSL encryption and certificates K e y S k i l l s Topics covered in this course include: Introducing XenApp Licensing XenApp Installing XenApp Administrative Configuration Installing and Configuring Web Interface Delivering Applications and Content Streaming Applications Configuring Policies Configuring Load Management Optimizing the User Experience I n s t r u c t i o n a l M e t h o d This course is offered as a classroom or self-paced online training course and can include virtual labs or classroom discussion, as well as demonstrations and the practical application of concepts through hands on exercises. 30 hours or 5 days Configuring Self Service Applications Configuring Printing XenApp Security Monitoring XenApp Additional Components Instructor-led training, virtual instructor-led training, and web-based training For more information, contact Gotham Training at or via at training@gothamtg.com. 1

5 CXA-301 Citrix XenApp 6.5 Advanced Administration This course provides learners with the skills necessary to monitor, maintain, optimize and troubleshoot Citrix XenApp 6.5 environments running on Windows Server 2008 R2 software. Learners are introduced to the tools used to monitor the XenApp farm, record farm activity and generate reports. In addition, learners take away the skills needed to maintain data and server integrity and to scale, optimize and troubleshoot the XenApp farm. This course encourages learning by doing and includes many hands-on exercises that reinforce and expand on the course content. This course is intended for IT professionals, such as server, network, and system administrators familiar with Microsoft Windows Server 2008 R2 environments. System engineers, analysts, consultants, architects and Citrix partners are appropriate candidates for this course. Existing XenApp administrators, especially those with basic XenApp 6.5 experience and those who are interested in achieving CCAA or CCEE certifications, are ideal candidates. P r e p a r a t o r y R e c o m m e n d a t i o n s Working knowledge of Microsoft Windows Server 2008 R2 with Remote Desktop Services Familiarity with Microsoft SQL Server 2008 Reporting Services Working knowledge of the architecture and administrative tasks associated with Citrix XenApp 6.5 CXA Citrix XenApp 6.5 Basic Administration Basic knowledge of XenServer, EdgeSight, Branch Repeater and XenDesktop K e y S k i l l s Topics covered in this course include: Troubleshooting the XenApp environment Scaling the XenApp environment Creating farm redundancy Maintaining the XenApp environment Optimizing the XenApp environment Optimizing printing Monitoring XenApp with standard utilities Monitoring XenApp with EdgeSight Securing XenApp I n s t r u c t i o n a l M e t h o d This instructor-led training course provides interactive presentations, discussion and practical application through hands-on labs and group activities. 30 hours or 5 days Instructor-led training, virtual instructor-led training, and web-based training For more information, contact Gotham Training at or via at training@gothamtg.com. 2

6 CVE Engineering a Citrix Virtualization Solution This course teaches Citrix engineers how to plan for and perform the tasks necessary to successfully integrate the component technologies that make up a Citrix virtualization solution in a Windows Server 2008 environment. Upon course completion, students will be able to interpret environmental assessment documentation, plan for a virtualization solution project and integrate key Citrix virtualization technologies, including XenApp, XenServer, and XenDesktop, to create a holistic, end to end virtualization solution that will address the most pressing business issues of the day. The extensive, highly hands-on curriculum includes exercises that allow students to demonstrate the advanced technical knowledge gained from instruction. This course is intended for IT professionals, such as Server, Network and Systems Engineers. Systems Integrators, Systems Administrators and Application Engineers are also appropriate candidates. I n c l u d e d P r o d u c t s The exercises for this course include hands-on integration of the following Citrix products: Citrix XenApp 5.0 on Windows Server 2008 Citrix EdgeSight for XenApp 5.0 Citrix Essentials for XenServer 5.5 Citrix Workflow Studio 2.0 Citrix XenDesktop 3.1 Citrix Profile Management 2.0 Citrix Provisioning Services 5.1 Citrix Receiver 1.0 Citrix EdgeSight for Load Testing 3.0 Citrix DazzleTM 1.0 Citrix EdgeSight for Endpoints 5.0 Citrix NetScaler VPX 9.1 P r e p a r a t o r y R e c o m m e n d a t i o n s Experience using Citrix XenApp, XenServer, XenDesktop, Provisioning Services, and EdgeSight Experience using Windows Server 2008 and Microsoft SQL Server K e y S k i l l s Upon completion of this course, learners are able to: Explain the benefits and considerations for VM storage, including local host disk, iscsi SAN, Fibre Channel SAN and NFS SAN. Explain how network considerations, including network topology, utilization requirements and the number of interfaces, affect a virtualization host server. Configure network connectivity and storage for the XenServer host. Configure a resource pool for optimal performance. Identify information in the project documentation that is required for project decision-making purposes. Create an order of execution plan that reflects the tasks required to implement the virtual solution and organizational goals. Identify the available Provisioning Services server optimizations. I n s t r u c t i o n a l M e t h o d This course is an instructor-led training course with classroom discussion, demonstrations and the practical application of concepts through hands-on exercises. 30 hours or 5 days Install, configure and test a Provisioning Services configuration. Configure XenApp for optimal performance in a virtualized environment. Prepare, install and configure a provisioned XenApp server within a Citrix virtualization solution. Identify the components that comprise a XenDesktop virtual solution. Provision a XenDesktop pool in a virtual solution. Identify the uses and differences of EdgeSight for Load Testing, EdgeSight for Endpoints and EdgeSight for XenApp. Configure an EdgeSight alert to trigger a Workflow Studio workflow. Identify common workflows that can be automated using Workflow Studio. Perform a XenApp server upgrade using the vdisk update process. Instructor-led training, virtual instructor-led training, and web-based training For more information, contact Gotham Training at or via at training@gothamtg.com. 3

7 CVA-500 Architecting a Citrix Virtualization Solution The CVA Architecting a Citrix Virtualization Solution courseware teaches Citrix architects how to analyze and design a comprehensive Citrix virtualization solution. Based on the Citrix Consulting Services Methodology, the course will provide students with the key considerations for managing the project, assessing environment readiness and risks and designing the appropriate solution according to Citrix best practices. Students will gain real-world insight from the field and practice assessment and design exercises based on challenging, enterprise-level scenarios. This course is intended for IT professionals, such as Server, Network and Systems Engineers. Systems Integrators, Systems Administrators and Application Engineers are also appropriate candidates. P r e p a r a t o r y R e c o m m e n d a t i o n s Experience with or understanding of Citrix XenApp, XenServer, Provisioning Services, XenDesktop, Access Gateway, Branch Repeater, and EdgeSight Experience using the following Windows Server and Microsoft technologies: Active Directory, Terminal Services, DHCP/DNS, Group Policy Objects, SQL Server, Performance monitoring tools, Troubleshooting tools K e y S k i l l s Upon completion of this course, learners are able to: Describe the phases of the Citrix Consulting Methodology and distinguish between Assessment and Design projects. Determine the type of information to be collected about the existing desktop infrastructure and supporting processes. Describe how applications can be delivered within a Citrix virtualization infrastructure. Identify the server performance metrics that determine whether a server is a good virtualization candidate. Identify areas of the network architecture that should be included in an infrastructure assessment. Identify which factors to check when assessing security and the user authentication process. Gather data about testing, control and support processes, as well as user issues, backup and recovery plans in an environment. Define the purpose of the conceptual architecture diagram, documentation and validation process. Evaluate and recommend delivery methods for application types. I n s t r u c t i o n a l M e t h o d This course is available in either classroom or self-paced online formats, and includes access to a live lab environment, as well as demonstrations and the practical application of concepts through hands-on exercises. 30 hours or 5 days Recognize tuning and optimizations that can improve the performance of the operating system and server. Describe the design considerations for the Desktop Delivery Controller and Citrix XenDesktop farms. Identify options for providing Provisioning Services bootstrap redundancy and available network optimizations for Provisioning Services. Determine the optimal shared storage design to provide high availability for vdisks and the optimal vdisk type to implement in an environment. Determine the appropriate network design for a XenServer implementation in an environment. Determine how to configure an Access Gateway implementation for an environment. Describe general ICA protocol optimization techniques. Evaluate design considerations for integrating Branch Repeater into an Access Gateway design. Recognize how risk can impact a virtualization solution. Instructor-led training, virtual instructor-led training, and web-based training For more information, contact Gotham Training at or via at training@gothamtg.com. 4

8 CNS Basic Administration for Citrix NetScaler 9.2 This course covers the initial configuration and administration of Citrix NetScaler 9.2. Learners gain an understanding of NetScaler features such as load balancing, SSL offload, classic and advanced expressions, caching, compression, content switching, and AppExpert templates. Interactive instructorled discussion and hands-on labs and exercises guide learners through administrator tasks preparing them to manage Citrix NetScaler 9.2 deployments. This course is intended for system administrators or network administrators, who configure and administer Citrix NetScaler products. P r e p a r a t o r y R e c o m m e n d a t i o n s Intermediate knowledge of TCP/IP and HTTP protocols and an understanding of the OSI model Experience with network devices such as routers and switches, various networking protocols and aspects of application and site architecture such as DMZ and VLANS Moderate exposure to UNIX or Linux Exposure to basic systems administration concepts, including logging, software upgrade procedures and high availability operations Familiarity with web server software such as Apache, IIS or WebSphere Basic knowledge of DNS, SSL, and compression concepts Understanding of concepts related to server load balancing and content switching Knowledge of network security threats and site protection concepts such as firewalls, worms, DDoS attacks K e y S k i l l s Upon completion of this course, learners are able to: Identify deployment considerations and Configure NetScaler features using classic and network placement options advanced policy expressions, including: Perform an initial configuration Content filtering Identify NetScaler-owned IP addresses Content switching Configure virtual local area networks (VLANs) Compression Configure reverse network address translation Rewrite (RNAT) Responder Configure access control lists URL transformation Configure high availability Integrated caching Configure load balancing Perform basic management, such as auditing, Configure SSL offload logging and monitoring Configure global server load balancing (GSLB) I n s t r u c t i o n a l M e t h o d This course is an instructor-led training course with classroom discussion, demonstrations and the practical application of concepts through hands-on exercises. 30 hours or 5 days Instructor-led training, virtual instructor-led training, and web-based training For more information, contact Gotham Training at or via at training@gothamtg.com. 5

9 CNS Advanced Administration Citrix NetScaler 9.0 Platinum Edition This course provides the foundation to manage, configure and monitor advanced features and components of Citrix NetScaler 9.0 Platinum Edition. Interactive discussion and hands-on labs guide learners through advanced administration tasks such as troubleshooting, configuring application security with the Citrix Application Firewall feature, tuning the NetScaler for high traffic, configuring Authentication Authorization and Accounting for system management, and configuring Advanced Policies using service callouts. Advanced monitoring and management tasks such as configuring and using EdgeSight for NetScaler, Command Center, and NetScaler Web Logging are also covered. Prior NetScaler knowledge is strongly recommended. This course is intended for system administrators or network operations personnel who configure and administer Citrix NetScaler products. P r e p a r a t o r y R e c o m m e n d a t i o n s Experience with configuring NetScaler systems, including an understanding of services, virtual servers, and policies Experience with network devices, such as routers and switches, various networking protocols and aspects of application and site architectures (such as DMZs and VLANs) Knowledge of network security threats and site protection concepts such as firewalls, worms, and DDoS attacks Understanding of concepts related tmonitoring and management including basics of SNMP Attended one of the following courses CNS Basic Administration for Citrix NetScaler 9.0 NS-BOA Citrix NetScaler Basic Operations and Administration CTX-1730 Citrix NetScaler: Basic Operations, and CTX-1731 Citrix NetScaler: Administration Or, equivalent experience with Citrix NetScaler version 6.1, 7.0, 8.0, 8.1 or 9.0 K e y S k i l l s Upon completion of this course, learners are able to: Identify common web attacks and vulnerabilities Write PERL compatible regular expressions Configure Citrix Application Firewall 9.0 to protect web applications Troubleshoot Citrix Application Firewall 9.0 Install and configure Citrix EdgeSight for NetScaler to monitor web application performance Install, configure, and use Citrix Command Center to manage NetScaler devices Configure and use additional advanced features of NetScaler 9.0 including NetScaler Web Logging, HTTP Callout, and AAA authentication for web applications I n s t r u c t i o n a l M e t h o d This course is an instructor-led training course with classroom discussion, demonstrations and the practical application of concepts through hands-on exercises. 30 hours or 5 days Instructor-led training, virtual instructor-led training, and web-based training For more information, contact Gotham Training at or via at training@gothamtg.com. 6

10 CXD Citrix XenDesktop 5 This course provides the foundation necessary for administrators to effectively centralize and manage desktops in the datacenter and deliver them as a service to users anywhere. Students will learn how to select a desktop delivery model for each user group based on their needs, build proof-of-concept and production XenDesktop environments, assign virtual desktops to users and customize the user experience through policies. This course also provides instruction on how to build a Provisioning Services farm tenable single-image desktop management, and how to host virtual machines on the client device using Citrix XenClient. This course is designed for IT professionals, such as server, network and system administrators, system engineers, analysts, consultants, architects Citrix Partner Network members. P r e p a r a t o r y R e c o m m e n d a t i o n s A basic knowledge of the purpose and goals of virtualization technology An understanding of computing architecture, including network and storage devices, device drivers and operating systems Basic experience installing and administering Windows Server 2008 R2 Basic understanding of server, desktop and application virtualization concepts K e y S k i l l s Upon completion of this course, learners are able to: Determine the best Flexcast delivery model for each user group. Build a XenDesktop proof-of-concept environment. Configure a XenServer host for desktop delivery. Build and configure a production XenDesktop site. Manage virtual desktops as a single entity by creating a desktop catalog. Modify a desktop image without impacting user productivity. Restrict or allow certain XenDesktop features using policies. Monitor site activity and troubleshoot issues in Desktop Director. Install and configure Provisioning services. Copy a desktop image to a virtual disk that can be streamed to virtual and physical target devices. Identify the XenClient infrastructure. Install and configure Synchronizer for XenClient. I n s t r u c t i o n a l M e t h o d This course is offered as an instructor-led or self-paced online training course and can include virtual labs or classroom discussion, as well as demonstrations and the practical application of concepts through hands-on exercises. 30 hours or 5 days Instructor-led training, virtual instructor-led training, and web-based training For more information, contact Gotham Training at or via at training@gothamtg.com. 7

11 CXS Citrix XenServer 6.0 Administration In this course, students are provided the foundational knowledge necessary to effectively install, configure, administer, and troubleshoot XenServer 6.0 and Provisioning Services 6.0. Students will have the opportunity to apply that foundational knowledge through the use of hands-on labs. The labs will guide students through configuring and managing a XenServer host, creating and managing Windows virtual machines and the resource pools in which they will be placed, as well as configuring the Distributed Virtual Switch (DVS) and Workload Balancing (WLB). Students will also be able to gain handson experience configuring a Provisioning Services host, and creating and managing vdisks. This course is designed for IT professionals, architects, and systems engineers. P r e p a r a t o r y R e c o m m e n d a t i o n s A basic knowledge of the purpose and goals of virtualization technology An understanding of computing architecture, including network and storage devices, device drivers and operating systems Basic experience installing and administering Microsoft Windows Server 2003 or Windows Server 2008 Basic experience installing and administering Linux variants Intermediate knowledge of network devices and site architecture, including configuring VLANs Basic knowledge of storage terminology and technologies, including partitions, SANs, LUNs, iscsi, NFS, and CIFS file shares K e y S k i l l s Through hands-on labs, students will gain experience with: Installing and Implementing XenServer Creating and Managing Networks Configuring Storage Managing and Maintaining Virtual Machines Installing and Configuring Provisioning Services Managing vdisks and Target Devices Implementing Resource Pools Implementing the Distributed Virtual Switch (DVS) Implementing Workload Balancing (WLB) Configuring High Availability Managing and Troubleshooting XenServer As a Citrix Authorized Learning Center (CALC), Gotham provides all the training necessary for its clients to be self-reliant in operating their Citrix farms. I n s t r u c t i o n a l M e t h o d This course is available in a classroom format and includes access to a live lab environment. 30 hours or 5 days Instructor-led training, virtual instructor-led training, and web-based training For more information, contact Gotham Training at or via at training@gothamtg.com. 8

12 CAG Implementing Citrix Access Gateway 9.0 Enterprise Edition This course covers information administrators and other IT professionals need to successfully deploy an manage Access Gateway 9.0 Enterprise Edition and the Access Gateway Plug-ins. Designed to provide real-world experience, hands-on labs allow learners to configure an Access Gateway server and then connect to the server using the Configuration Utility. This course is designed for IT professionals, architects, and systems engineers. P r e p a r a t o r y R e c o m m e n d a t i o n s Basic knowledge of application and network protocols, devices and commonly used tools (such as IP, HTTP and DNS) Basic knowledge of network management and auditing protocols (such as SNMP and Syslog) Working knowledge of basic routing and layer 2 switching concepts Working knowledge of commonly used network appliances (such as load balancers, firewalls, routers and switches) Practical experience with troubleshooting tools (such as protocol analyzers Ethereal/WireShark and NetMon) Knowledge of AAA (authentication, authorization and accounting) protocols (such as LDAP or RADIUS) Basic knowledge of command line interfaces Basic knowledge of VPN concepts Knowledge of desktop operating systems and desktop security concepts (such as antivirus software and personal firewalls) K e y S k i l l s Upon successful completion of this course, learners are able to demonstrate the following objectives: Understand how the Access Gateway Enterprise Edition differs from the Standard and Advanced Editions. Perform the initial configuration of the Access Gateway server. Install Access Gateway Plug-ins for Windows, ActiveX and Java. Configure VPN virtual servers. Create policies to customize VPN behavior. Customize client experience and login pages. Configure Access Gateway to integrate with XenApp and WANScaler. Create and configure policies and profiles. I n s t r u c t i o n a l M e t h o d This course is an instructor-led training course with classroom discussion, demonstrations and the practical application of concepts through hands-on exercises. 2 days Instructor-led training and virtual instructor-led training For more information, contact Gotham Training at or via at training@gothamtg.com. 9

13 CMB Citrix Desktop Virtualization Fast Track This fast-paced course provides the foundation necessary for students to effectively centralize and manage desktops and applications in the datacenter and deliver them as a service to users anywhere. Students will learn how to build XenApp and XenDesktop environments; assign virtual desktops; deliver published resources and printers to users; use policies to customize farm settings and the user experience; and administer the environments. In addition, students will learn how to build a Provisioning Services farm to enable single-image desktop management. This course is intended for IT professionals, such as server, network, and systems administrators familiar with Microsoft Windows environments, including Windows 2008 R2 administrators. Systems engineers, sales engineers, analysts, consultants, and architects are also appropriate candidates for this course. P r e p a r a t o r y R e c o m m e n d a t i o n s Microsoft Windows Server 2008 R2 and Remote Desktop Services Network and storage devices, device drivers, and operating systems Active Directory and group policy K e y S k i l l s Upon completion of this course, students will be able to: Install/configure a Citrix license server, import Install Citrix Receiver, configure/deliver a licenses, and configure monitoring. plug-in package, and verify that self-service Install/configure Citrix XenApp to create a new applications can be added from a client device. farm or join an existing farm. Configure printing. Create administrator accounts and assign Configure a XenApp Web site to use an ICA custom permissions to the accounts. proxy. Configure the logging of administrative Configure a XenServer host for desktop changes ta database. delivery. Create and apply worker groups. Back up virtual machine metadata to shared Install the Web Interface role. storage. Publish desktop resources for access by users. Import a virtual machine. View and manage user sessions. Install XenDesktop. Install profiling software, profile an application Install, configure, and secure Web Interface. for streaming, and link dependent profiles Delegate XenDesktop administration. Publish and test a streamed application. Prepare a master virtual machine. Create/test policies to improve performance, Assign users to pooled virtual desktops and restrict access, and shadow user sessions. dedicated virtual desktops. Configure custom load evaluators and apply Monitor and shadow XenDesktop sessions. them to servers and applications. Install and configure Provisioning services. Configure/test failover using a load balancing Create a shared vdisk. policy. Create streamed virtual desktops. Use policies and Profile Management to Update a vdisk. restrict and allow XenDesktop features. I n s t r u c t i o n a l M e t h o d This course is offered as an instructor-led training course that focuses on the practical application of XenApp and XenDesktop concepts and administrative tasks through hands-on exercises in a lab environment. 30 hours or 5 days Networking concepts, such as DNS, DHCP, IIS, load balancing, and file and printing services Server, desktop, and application virtualization concepts Citrix XenApp Instructor-led training, virtual instructor-led training, and web-based training For more information, contact Gotham Training at or via at training@gothamtg.com. 10

14 CXA Providing Help Desk Support for Citrix XenApp This course introduces help desk professionals to XenApp and prepares them to troubleshoot common issues. Students will learn to identify whether more complex issues are related to the XenApp product, the network or directory services. By knowing the general problem area, help desk professionals can transfer cases to the appropriate person, such as a XenApp administrator or a network administrator. Interactive instructor-led discussion and hands-on labs and exercises guide learners through help desk tasks and prepare them to troubleshoot common issues encountered in a XenApp environment. This course is intended for XenApp help desk professionals. P r e p a r a t o r y R e c o m m e n d a t i o n s It is recommended that learners have basic knowledge of Microsoft Windows Server 2003 or Microsoft Windows Server 2008 environments, Active Directory, group membership within Active Directory and experience with basic client network connectivity. K e y S k i l l s Upon completion of this course, students will be able to: Describe the Citrix troubleshooting Understand the Web Interface and Secure methodology Gateway communication processes Identify the features, components, services Manage sessions and communications of Citrix XenApp 5.0 Shadow users Describe the different management consoles Troubleshoot application issues, including Describe Citrix administrator account seamless applications privileges Troubleshoot sessions and session connectivity Describe the components of the various issues published resource types, including streaming Troubleshoot streamed applications and Understand the core architecture and sessions, including offline access to streamed communications used by the Citrix XenApp applications Plugin for Hosted Apps Troubleshoot policy issues Understand the XenApp logon process and Troubleshoot common printing issues possible delays Troubleshoot client to Web Interface Recognize how Active Directory policies can communication issues affect a XenApp implementation Troubleshoot Web Interface authentication Recognize how XenApp policies are processed issues Identify policy rules and filters Troubleshoot Web Interface enumeration View policy configurations issues Use the policy search engine Troubleshoot Secure Gateway Understand how ICA session printing is routed Identify services and settings that affect printing I n s t r u c t i o n a l M e t h o d This instructor-led training course provides interactive presentations, discussion and practical application through hands-on labs and group activities. An on-line student resource is available. 2 days Instructor-led training For more information, contact Gotham Training at or via at training@gothamtg.com. 11

15 CCSA R75 - Check Point Security Administrator Check Point Security Administrator provides an understanding of the basic concepts and skills necessary to configure Check Point Security Gateway and Management Software Blades. During this course you will configure a Security Policy and learn about managing and monitoring a secure network. In addition, you will upgrade and configure a Security Gateway to implement a virtual private network for both internal and external, remote users. This course helps prepare for CCSA R75 exam # available at VUE test centers: It contains 90 multiple-choice, scenario-based questions. A passing score is 70% or higher in 120 minutes. The exam is based on 80% course materials and 20% hands-on experience with Check Point products. Students should have at least 6 months experience with Check Point products before challenging it. Technical persons who support, install, deploy or administer Check Point Software Blades should attend this course. This could include System Administrators, Support Analysts, Security Managers, Network Engineers, and anyone seeking CCSA certification. P r e r e q u i s i t e s VMware ESX and VMware vcenter supported hardware and operating system environment. Minimum of 60 GB local free space; supported NAS, iscsi, or SAN storage. Conference room with projector and networked desktops/laptops running MS Windows 2000 or higher. C o u r s e T o p i c s Introduction to Check Point Technology Deployment Platforms Introduction to the Security Policy Monitoring Traffic and Connections Using SmartUpdate User Management and Authentication Identity Awareness Introduction to Check Point VPNs L a b E x e r c i s e s I n c l u d e Distributed Installations Branch Office Security Gateway Installations CLI Tools Building a Security Policy Configure the DMZ Configure NAT Monitor with SmartView Tracker Client Authentication Identity Awareness Site-to-site VPN between corporate and branch office 3 days Instructor-led training and virtual instructor-led training Ask about our custom and on-site training options. For more information, contact Gotham Training at or via at training@gothamtg.com. 12

16 CCSE R75 - Check Point Security Expert Check Point Security Expert is an advanced course for Check Point s Security Gateway and Management Systems. This course provides hands-on training to achieve advanced skills necessary to manage and troubleshoot R75 Check Point Software Blades including advanced firewall, advanced user management and clustering, advanced IPsec and VPN and remote access. During this course, students will perform debugs on firewall processes and optimize VPN performance. This course helps prepare for CCSE R75 exam # available at VUE test centers checkpoint. It contains 90 multiple-choice, scenario-based questions. A passing score is 70% or higher in 120 minutes. The exam is based on 80% course materials and 20% hands-on experience with Check Point products. Students should have at least 6 months experience with Check Point products before challenging it. Technical persons who support, install, deploy or administer Check Point Software Blades should attend this course. This could include System Administrators, Support Analysts, Security Managers, Network Engineers, and anyone seeking CCSE certification. P r e r e q u i s i t e s Persons attending this course should have CCSA or equivalent knowledge including networking concepts, Windows Server and/or UNIX, and experience with TCP/IP and the Internet. C o u r s e T o p i c s Advanced Firewall Advanced Upgrading Advanced User Management Advanced Clustering Advanced Acceleration Advanced IPsec VPN Remote Access Auditing and Reporting C o u r s e O b j e c t i v e s I n c l u d e Perform debugs on firewall processes Perform a backup of a Security Gateway and Management Server Upgrade and troubleshoot a Management Server using a database migration Upgrade and troubleshoot a clustered Security Gateway deployment Configure SmartDirectory to incorporate user information for authentication services on the network Manage internal and external user access to resources for Remote Access of across a VPN Troubleshoot user access issues found when implementing Identity Awareness Build, test and troubleshoot a ClusterXL Load Sharing deployment on an enterprise network Build, test and troubleshoot a ClusterXL High Availability deployment on an enterprise network Build, test and troubleshoot a management HA deployment on an enterprise network Configure, maintain and troubleshoot SecureXL and CoreXL acceleration solutions on the corporate network traffic to ensure noted performance enhancement on the firewall Troubleshoot a site-site or certificate-based VPN on a corporate gateway Optimize VPN performance and availability by using Link Selection and Multiple Entry Point solutions Manage and test corporate VPN tunnels to allow for greater monitoring and scalability with multiple tunnels defined in a community including other VPN providers Generate reports on specific network traffic using SmartReporting and SmartEvent in order to provide industry compliance information to management Troubleshoot report generation given command-line tools and debug file information 3 days L a b E x e r c i s e s I n c l u d e Upgrading to R75 Migrating to a clustering solution VPNs with 3rd-party certificates Active Directory configuration Remote Access with Endpoint Security VPN SmartEvent and SmartReporter Instructor-led training and virtual instructor-led training For more information, contact Gotham Training at or via at training@gothamtg.com. 13

17 ITIL v3 Foundations Certification Course The Foundation course introduces the attendee to the fundamentals of IT Service Management as described in the IT Infrastructure Library and provides the foundation for all other advanced ITIL certifications. ITIL s most recent version, v3, represents an important innovative transformation while at the same time maintaining a seemless interface between old and new approaches. Users adopting v3 can take IT Service Management even further without restructuring their implementation. The ITIL v3 Foundation course explores the 5 new core volumes of ITIL s Service Lifecycle and how they are used to align business and IT in the context of a lifecycle based approach to quality IT services. This three-day course combines interactive lectures, class discussion, content quizzes, and work-group exercises to bring home the concepts of IT Service Management to the participants. It is appropriate for individual IT professionals and is the first step on the journey to IT operational excellence. The ITIL v3 Foundation course is a prerequisite for the following courses: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Those who have general IT knowledge, senior IT and business executives, IT management and staff, consultants, project managers, and others who want to achieve ITIL v3 Foundation Certification. P r e r e q u i s i t e s Persons attending this course should have CCSA or equivalent knowledge including networking concepts, Windows Server and/or UNIX, and experience with TCP/IP and the Internet. C u r r i c u l u m The course introduces the IT Service Management processes: Incident, Configuration, Release, Service Level, Capacity, Problem, Change, Continuity, Availability, Financial and Security Management using the following learning objects: Activities Process Relationships Benefits The course also discusses ITIL principles and terminology as it defines the importance of IT and business integration. Students will explore the components of the IT Service Management process and their business value within the ITIL v3 lifecycle volumes: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. The format of this course follows the guidelines of the testing body and provides comprehensive coverage of the ITIL v3 Foundation Certification Exam topics. The volume of material covered by this class exceeds that of previous ITIL versions in the same amount of time. Take home assignments may be necessary in order to complete the required program. E x a m i n a t i o n A certification examination, administered by an independent proctor, is given at the end of the course, and is included in the fee. Certification is through the Information Systems Examination Board (ISEB) or EXIN. 3 days Problem Areas Critical Success Factors Key Performance Indicators Available as a private class at your location. Classes must have a minimum of four students. Course delivered via instructor-led training, virtual instructor-led training, mentor-led training, and web-based training. For more information, contact Gotham Training at or via at training@gothamtg.com. 14

18 ITIL Intermediate-Level Courses All ITIL courses are available as private classes at your location (classes must have a minimum of four students). All courses are also available via Virtual Classroom e-learning. Certification examination is included. The ITIL v3 Foundations course is a prerequisite for all ITIL Intermediate-level courses. C r e d i t s Upon passing the exam for any of the following courses, the student will be recognized with 3 credits in the ITIL v3 qualification scheme; students who are PMP certified will earn 28 PDUs. ITIL Service Operation (SO) This 3-day course provides an exploration of good practices in ITIL Service Operation within the context of the Service Lifecycle. This course stands alone and offers a certification in ITIL Service Operation, while also providing credits toward the ITIL Expert credential. This training is intended to enable participants to understand and present ITIL concepts using an engaging case study based approach, while preparing to successfully complete the associated exam. ITIL Service Transition (ST) This 3-day course provides an exploration of good practices in ITIL Service Transition within the context of the Service Lifecycle. This course stands alone and offers a certification in ITIL Service Transition, while also providing credits toward the ITIL Expert credential. This training is intended to enable participants to understand and present ITIL concepts using an engaging case study based approach, while preparing to successfully complete the associated exam. ITIL Service Design (SD) This 3-day course provides an exploration of good practices in ITIL Service Design within the context of the Service Lifecycle. This course stands alone and offers a certification in ITIL Service Design, while also providing credits toward the ITIL Expert credential. This training is intended to enable participants to understand and present ITIL concepts using an engaging case study based approach, while preparing to successfully complete the associated exam. ITIL Service Strategy (SS) This 3-day course provides an exploration of good practices in ITIL Service Strategy within the context of the Service Lifecycle. This course stands alone and offers a certification in ITIL Service Strategy, while also providing credits toward the ITIL Expert credential. This training is intended to enable participants to understand and present ITIL concepts using an engaging case study based approach, while preparing to successfully complete the associated exam. v3 Continual Service Improvement (CSI) This 4-day course provides participants with subject matter expertise in the Continual Service Improvement (CSI) phase of the ITIL Service Lifecycle. The course is delivered to small groups in a highly interactive scenario-based approach to learning the core disciplines of CSI and positions the student to successfully complete the associated exam. For more information, contact Gotham Training at or via at training@gothamtg.com. 15

19 CISSP - Certified Information Systems Security Professional The Certified Information Systems Security Professional (CISSP) is an industry-standard certification for Information Security management, providing Information Security professionals with an objective measure of competence and a globally recognized standard of achievement. CISSP is the first ANSI/ISOaccredited certification program in the field of Information Security. The CISSP credential demonstrates competence in the ten domains of the (ISC)²* CISSP Common Body of Knowledge (CBK). CISSP is ideal for CISOs, CSOs, Senior Security Engineers and mid to senior-level IT managers working toward those positions. Other candidates include CISSP exam candidates and Information Security technology staff. C o u r s e D e s c r i p t i o n The CISSP Certification Preparation course gives potential CISSP test candidates an overview of the ten domains that comprise the (ISC)² Common Body of Knowledge: Information Security and Risk Management Access Control Telecommunications and Network Security Cryptography Security Architecture and Design Operations Security Application Security Business Continuity Planning and Disaster Recovery Planning Legal, Regulations, Compliance and Investigations Physical (Environmental) Security F o r m a t This is a five-day course comprising classroom lectures and discussions, quizzes, and a practice test. Students will receive copies of all the slides used in the course. O b j e c t i v e s Upon completion of this course, students should understand the major topics of each of the ten domains of the CBK and be prepared to sit for the CISSP exam. Visit the CISSP Web site ( for a complete list of exam requirements. R e f e r e n c e M a t e r i a l The course is coordinated with the best-selling and highly acclaimed text, The CISSP Prep Guide: Mastering the CISSP and ISSEP Examinations, by Dr. Ronald L. Krutz, CISSP, ISSEP; and Russell Dean Vines, CISSP, CISM, Security+, CCNA, MCSE, MCNE. 5 days Available as a private class either at your location or at Gotham s Technical Education Center, with a minimum class size of four students. For more information, contact Gotham Training at or via at training@gothamtg.com. 16

20 CEH - Certified Ethical Hacking The EC-Council ( Certified Ethical Hacker (CEH) certification is designed to qualify skilled information system security professionals in performing ethical attacks against target information systems to assist an organization in developing preemptive approaches against hackers. A CEH understands the tools and methods used by malicious individuals against networks and applies these skills to help organizations identify vulnerabilities in their systems. Taught by Russell Dean Vines, Gotham s Chief Security Advisor and co-author of the CEH Prep Guide, Gotham s 5-day CEH course prepares candidates for the CEH certification examination by providing indepth coverage of the latest hacking techniques required to pass the qualifying CEH or ECO-350 examinations. C o u r s e D e s c r i p t i o n The CEH Certification Preparation course gives potential CEH exam candidates an overview of the 19 areas that comprise the ECCouncil s ethical hacking certification, including: The business and legal issues of ethical hacking The pre-attack phases of penetration testing: footprinting scanning and enumerating Web server hacking and web application vulnerabilities, database attacks, and cracking web passwords Advanced hacking topics, such as wireless network attacks and countermeasures, firewalls, intrusion detection systems, honeypots, viruses, worms, and buffer overflows F o r m a t The five-day course comprises classroom lectures, hands-on assignments, practice quizzes, additional study materials and software. Students will receive copies of all the slides used in the course. O b j e c t i v e s Upon completion of this course, students should understand the latest hacking techniques as required to pass EC-Council s CEH or ECO-350 examinations. Visit EC-Council s web site ( for a complete list of exam requirements. R e f e r e n c e M a t e r i a l The course is coordinated with the best-selling and highly acclaimed text, The CEH Prep Guide, by Dr. Ronald L. Krutz, CISSP, ISSEP; and Russell Dean Vines, CISSP, CISM, Security+, CCNA, MCSE, MCNE. 4 days Available as a private class either at your location or at Gotham s Technical Education Center, with a minimum class size of four students. For more information, contact Gotham Training at or via at training@gothamtg.com. 17