Advanced Traffic Incident Management Workshop

Transcription

1 Advanced Traffic Incident Management Workshop For Mid-Level Managers Hartford, CT November 19,

2 2 Welcome and Opening Comments

3 TIM Workshops: 43 Completed Seattle, WA Legend: Workshops Completed Workshops Anticipated 2012 TIM Technical Assistance Portland, OR Los Angeles, CA Orange County, CA San Diego, CA Sacramento, CA San Francisco, CA Las Vegas, NV Denver, CO San Bernardino-Riverside, CA Phoenix, AZ Cheyenne, WY Kansas City, MO Oklahoma City, OK Minneapolis- St. Paul, MN Milwaukee, WI Chicago, IL Dallas, TX Detroit, MI Cleveland, OH Pittsburg, PA Columbus, OH Indianapolis, IN Cincinnati, OH St. Louis, MO Louisville, KY Nashville, TN Memphis, TN Atlanta, GA Boston, MA Hartford, CT Providence, RI New York City, NY Philadelphia, PA Baltimore, MD DC Capital Region Virginia Beach-Norfolk, VA Greensboro, NC Charlotte, NC Austin, TX Jacksonville, FL Alaska Hawaii San Antonio, TX Houston, TX Tampa, FL Orlando, FL Miami, FL Puerto Rico 3

4 - View Video 1 - FHWA TIM WS AZ Welcome - 4

5 View Video 2 - Struck By Clips 5

6 Secondary Incidents Initial Incident This relatively simple initial accident turned into... 6

7 7...this.

8 8 View Video 3 - INDOT INTIME Kerri Crane Story - Short

9 National TIM Program Vision Through continuous and enhanced planning and training of all TIM personnel: 1. Reduce or eliminate responder and motorist injuries and fatalities 2. Promote rapid incident clearance thereby reducing traffic congestion and vulnerability 3. Develop or enhance local TIM Programs that ultimately benefit corridors, regions and states 4. Measure performance that demonstrates improved TIM responses and programs over time 5. Emphasize TIM as a system operations core mission for all responders 9

10 10 Workshop Overview

11 Workshop Objectives 1. Collectively and openly discuss TIM gaps/needs and identify specific strategies for regional TIM improvement, regardless of status of current program/activities 2. Understand the importance of sustained TIM programs in the overall context of safe, efficient highway system operations 3. Leverage the TIM National Unified Goal as a foundation for continuous program enhancement 4. Recognize the importance of monitoring/measuring TIM performance as a basis for improvement and promotion of benefits 11

12 Day 1 Agenda November 19, :30 a.m. Welcome and Opening Comments 8:40 a.m. Workshop Overview 8:50 a.m. Self-Introductions and High-Level Needs Discussion 9:20 a.m. TIM Self Assessment Review 9:30 a.m. The TIM Business Case and TIM National Unified Goal Overview 9:45 a.m. Break 10:00 a.m. TIM Program - Good Practices and Enhancement Discussion 10:30 a.m. TIM After-Action Reviews - Good Practices and Enhancement Discussion 11:00 a.m. TIM Performance Measures - Good Practices and Enhancement Discussion 11:30 a.m. Lunch 12

13 Day 1 Agenda November 19, :30 p.m. TIM Training - Good Practices and Enhancement Discussion 1:15 p.m. Responder Safety and Quick Clearance - Good Practices and Enhancement Discussion 2:15 p.m. Break 2:30 p.m. Prompt, Reliable, Interoperable Communications - Good Practices and Enhancement Discussion 3:00 p.m. TIM Strategic/Action Plan Confirmation and Next Steps 3:30 p.m. TIM Resources 3:40 p.m. Workshop Closing Remarks 3:45 p.m. Adjourn 13

14 Workshop Follow-up Activities Summary Report Action Items List of Attendees Follow-up calls/teleconferences in 6-9 months 14

15 Workshop Materials Workbook Workshop CD PowerPoint Presentation and all videos TIM Self Assessment TIM Good Practices NTIMC and NUG The Many Hats of Highway Incident Management 15

16 16 Self-Introductions and High- Level Needs Discussion

17 Incident Timeline 17

18 View Video 4 - NASCAR Pit Stop 18

19 The NASCAR Pit Stop - TIM Analogy NASCAR: Quicker pit stops = the difference between winning and losing 1960: 45 seconds (4-prong lug wrench) 1963: 25 seconds (air/impact wrench) Training Practice Technology 1990s/Today: 12 seconds I feel that we ve gotten stuck at 25 seconds Brian Kary, Mn/DOT RTMC TIM Engineer 19

20 Participant Self Introductions Name Title Agency TIM-Related Challenges 20

21 21 TIM Self Assessment Review

22 FHWA Annual TIM Self Assessment (SA) Purpose: To provide a formal process for state and local transportation, public safety and private sector partners to collaboratively assess their traffic incident management programs and identify opportunities for enhancement TIM SA are due to FHWA annually 22 It is recommended that the survey be completed using a collaborative approach between TIM stakeholders Allows for identification of TIM initiatives that may be easy to implement Additional information can be found at:

23 TIM SA - National Results Top 40 Average % 71.9% 69.6% Top 75 Average % 65.9% 63.2% Overall Average [Number of Locations] % [93] 64.6% [83] 61.3% [81] Hartford, CT 52.5% 53.2% 64.0% 63.7% 23

24 2012 TIM SA Hartford Results: 52.5% Strategic: 7.8% out of a possible 30% Multi-Agency TIM Teams (4 questions) Formal TIM Programs (3 questions) TIM Performance Measures (5 questions) Tactical: 28.3% out of a possible 40% Policies and Procedures for Incident Response and Clearance (12 questions) Responder and Motorist Safety (5 questions) Support: 16.5% out of a possible 30% Data Collection/Integration/Sharing (4 questions) Traveler Information (2 questions) 24

25 25 The TIM Business Case and TIM National Unified Goal Overview

26 The Evolving Business Case: Why TIM? 1. Safety Victims Responders Travelers 26

27 27 View Video 5 - WI Move Over Law PSAs

28 The Evolving Business Case: Why TIM? 2. Cost Cost of Crashes Cost of Congestion Total Average Per Person Total Average Per Person 2005 National $164.2 billion $1,051 $57 billion $ National $299.5 billion $1,522 $97.7 billion $ Hartford, CT $1.985 billion $1,660 $321 million $357 Source: AAA Crashes vs Congestion, What s the Cost to Society? - Nov

29 The Evolving Business Case: Why TIM? 2. Cost (continued) Delay Economy Global Supply Chain Response Services 29

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32 Response Cost Courtesy of the Washington Dept of Transportation 32

33 The Evolving Business Case: Why TIM? 3. Homeland Security Terrorism Vulnerability Emergency Transportation Operation & Preparedness 33

34 Traffic Incident Management (TIM) TIM consists of a planned and coordinated multidisciplinary process to detect, respond to, and clear traffic incidents so that traffic flow may be restored as safely and quickly as possible Effective TIM reduces the duration and impacts of traffic incidents and improves the safety of motorists, crash victims and emergency responders 34

35 TIM at a National Level National Traffic Incident Management Coalition (NTIMC) Formed in 2004, the NTIMC serves as a sustained, multidisciplinary partnership of national public safety and transportation organizations whose purpose is to forward a national agenda for TIM A national vision The National Unified Goal (NUG) for TIM International Association of Chiefs of Police (IACP) National Fire Protection Association (NFPA) TIM Standards International Association of Fire Chiefs (IAFC) International Association of Fire Fighters (IAFF) U.S. Fire Administration Additional information can be found at: 35

36 National Unified Goal for TIM The NUG for TIM is: Responder Safety Safe, Quick Clearance Prompt, Reliable, Interoperable Communications 36

37 NUG Framework 6 Cross-Cutting Foundational Strategies 37

38 NUG Strategies Cross-Cutting Strategies: 1. TIM Partnerships and Programs 2. Multidisciplinary NIMS and TIM Training 3. Goals for Performance and Progress 4. TIM Technology 5. Effective TIM Policies 6. Awareness and Education Partnerships 38

39 39 View Video 6 - Ambulance Struck

40 NUG Strategies Objective 1: Responder Safety 7. Recommended Practices for Responder Safety 8. Move Over/Slow Down Laws 9. Driver Training and Awareness Objective 2: Safe, Quick Clearance 10. Multidisciplinary TIM Procedures 11. Response and Clearance Time Goals /7 Availability 40

41 View Video 7 UT SideSwipe 41

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43 NUG Strategies Objective 3: Prompt, Reliable, Interoperable Communications 13. Multidisciplinary Communications Practices and Procedures 14. Prompt, Reliable Responder Notification 15. Interoperable Voice and Data Networks 16. Broadband Emergency Communications Systems 17. Prompt, Reliable Traveler Information Systems 18. Partnerships with News Media and Information Providers 43

44 NTIMC TIM Network Purpose: To more broadly involve individual TIM professionals and practitioners in Coalition activities and to seek their representative expertise in the same Members have the opportunity to participate in one or more working groups: Practices and Procedures - Develop multidisciplinary TIM practices/procedures as well as review proposed procedures Communications and Training - Identify, develop and distribute Coalition information and training products Research - Review or identify and recommend research projects, programs and opportunities 44

45 NTIMC TIM Network Involvement Go to the NTIMC Web site and complete the TIM Network membership application Over 1,000 members Find us on Facebook Become a fan of the National Traffic Incident Management Coalition Add Tim Shareswell as a friend 45

46 Break Please be back at your seats in 15 minutes 46

47 47 TIM Programs - Good Practices and Enhancement Discussion

48 TIM Process Detection Verification Response Site Management Traffic Management Traveler Information Clearance / Removal After-Action Review / Debrief 48

49 TIM Program Components TIM Components Program (Committee/Task Force) Relationships Needs Assessment Training Performance Evaluation Asset Management Contracting Administration & Staffing Finance/Budget Response TIM Process 49

50 What is a TIM Program? The goal of a TIM program is not to create a response, but rather to allow for a more effective, efficient response for all responding agencies Incident response in and of itself, does not entail the same degree of coordination, planning, and conscious effort that is more broadly required for an effective, comprehensive TIM program TIM programs and associated committees and/or task forces are sustained and on-going 50

51 TIM Program - Where do you Start? 1. Identify, involve, encourage participation from all responding agencies and stakeholders (i.e. TIM Committee) - get folks to the table 2. Identify a champion to lead program development (and ongoing program administration) 3. Establish and maintain relationships 4. Collectively assess the climate - Where are we now? Tool: FHWA TIM Self-Assessment 5. Collectively establish goals for performance and progress - Where do we want/need to go? Tool: Charter/Vision/Mission and NUG Strategies 51

52 TIM Who? - Identifying Program Participants Public Safety Law Enforcement State Police/Patrol County Sheriff Local/municipal Police Departments Fire Departments Local/municipal Fire Departments, including volunteers Airport Fire Departments (as appropriate) Emergency Medical Service providers State Environmental Agency Public Safety Dispatchers (9-1-1, PSAP, etc.) Emergency Management (including Emergency Operations Center personnel) Medical Examiners/Coroners 52

53 TIM Who? - Identifying Program Participants Transportation Federal, State, and Local Departments of Transportation Traffic Management/Operations Center personnel Traveler information specialists Transportation Operations/Maintenance/Public Works Traffic Engineering Toll Authorities Service Patrols (contracted and/or agency-staffed) May also be law enforcement affiliated Planning Organizations Regional/Metropolitan Planning Commissions/Organizations Regional Transportation Authorities Regional Council of Governments 53

54 TIM Who? - Identifying Program Participants Towing, Recovery, and Specialized Clean-Up Services Towing & Recovery companies (including those on law enforcement rotation lists and/or contracts) Heavy-duty wrecker providers HAZMAT clean-up specialists Waterway, natural resource specialists Media Traffic Reporters 54

55 TIM Committee(s) - Program Foundation Organizational Considerations Geographical: statewide, local/regional, corridor, hybrid Subcommittees: by discipline, policy, training, technical, procedural, service patrol, outreach, planned special events, construction, etc. Task Forces (dissolved when task complete): project specific, planned special events, problem solving focus, etc. Steering: high-level decision makers, policy, funding, etc. One size does not fit all - avoid too many groups 55

56 TIM Program Committee Meetings Meet regularly (e.g. monthly, quarterly) to: 56 Establish, confirm, reinforce goals/objectives Consider a vision or mission development activity and subsequent charter or MOU signed by all participants Identify, discuss problem areas, needs (e.g. TIM Self-Assessment) Collaborate in developing solutions, strategies Conduct after-action reviews, debriefs Promote awareness of on-going TIM-related activities and initiatives Monitor training requirements Establish, reinforce and renew relationships

57 TIM Program Committee Meetings Tips and ideas for making (and keeping)tim Committee meetings interesting and worthwhile: Rotate meeting locations, have other agencies host What s new in TIM? - Present topics on new strategies from other locations, national developments, technology/equipment demonstrations, guest speakers, etc. Give awards such as Responder of the Month, special Thank You for service, goal attainment, etc. Use TIM Committee meetings as venue for enhancing responder awareness of construction and other activities 57

58 TIM Program - Other Important Functions Identify and/or establish funding source(s) Program Funding vs Strategy Funding Operations and maintenance Integration in state/local transportation improvement plans Oversee solution/strategy implementation Monitor progress, evaluate strategies, and identify benefits Conduct TIM benefits outreach and in-reach Strategic planning 58

59 TIM Program - Additional Considerations Do not overlook need for and importance of program administration Staffing Succession planning Strategy implementation management Operations and maintenance Maintaining relationships 59

60 2012 TIM SA - TIM Program Multi-Agency TIM Teams Have a TIM multi-agency team or task force which meets regularly to discuss and plan for TIM activities - Fair 60

61 TIM Program - Good Practices TIM SA 4.1.1/2 TIM Programs Washington TIM Coalition Reference: Wisconsin Statewide TIME Program Reference: Metro Atlanta TIME Task Force Reference: 61

62 TIM Program - Good Practices TIM SA 4.1.1/2 TIM Programs Indiana IN-TIME Program Purpose: To have traffic incident responders, from all disciplines, follow agreed-upon multi-lateral policies and procedures while being focused on the Open Roads Philosophy Open Roads Philosophy: having all First Responders, after ensuring their own personal safety and the safety and security of any incident victims, will have as their top priority reducing congestion and the higher risks of secondary incidents for public/motorist safety. 62

63 TIM Program - Good Practices TIM SA 4.1.1/2 TIM Programs - Arterial Focused AZTech - Maricopa County Incident Management Program Regional Emergency Action Coordinating Team (REACT) Unified Incident Command Systems (UICS) Partnering Jurisdictions Maricopa County REACT Program City of Glendale City of Peoria City of Surprise City of Avondale City of Tolleson 63

64 TIM Program - Good Practices TIM SA TIM Program Information Sharing Meeting Summaries - MassDOT TIM Task Force Websites - Metro Atlanta Traffic Incident Management Enhancement (TIME) Task Force 64

65 2012 TIM SA - TIM Program Formal TIM Programs Is the TIM program supported by multi-agency agreements/memoranda of understanding a. Is the agreement/mou signed by top officials from participating agencies - High b. Are incident scene roles and responsibilities for each participating agency clearly defined in the agreement and communicated to all participating agencies - None c. Are agency roles and responsibilities for planning for and funding for the TIM program clearly defined in the agreement/mou - None d. Are safe, quick clearance goals stated as time goals for incident clearance (e.g. 90 minutes) in the agreement/mou - None 65

66 TIM Program - Good Practices TIM SA TIM Program Formalization 66

67 TIM Program - Good Practices TIM SA TIM Program Formalization New Jersey Incident Management Program Since 1995, the NJDOT and the New Jersey State Police (NJSP) have entered into an annual Memorandum of Understanding to carry out Incident Management activities The agreement provides for seven Troopers six Regional Coordinators and one Unit Supervisor, distributed geographically to respond to large-scale incidents along with NJDOT on the state s limited access highway system in order to mitigate the impact to the regional transportation network While not performing incident response functions, NJSP works with their NJDOT partners to conduct outreach, provide ICS/NIMS instruction and to develop county-wide traffic diversion routes 67

68 TIM Program - Good Practices TIM SA TIM Program Formalization New York State TIM Program - Strategic Vision Through the implementation of the NYS Traffic Incident Management (TIM) Program and the leadership of the TIM Steering Committee, public and private responders and other stakeholders will join together to improve the management of response and clearance to all types of roadway incidents such that: Response is rapid and efficient Incident sites are managed effectively Incidents are cleared safely, quickly and efficiently minimizing traffic backups Workers who respond to traffic crashes are never injured or killed at the scene Traffic incident communications are prompt, reliable and coordinated 68

69 2012 TIM SA - TIM Program Formal TIM Programs Is planning to support the TIM activities done across and among participating agencies - Fair Is there someone from at least one of the participating agencies responsible for coordinating the TIM program as their primary job function - Some 69

70 TIM Program - Good Practices TIM SA TIM Program Support Following are examples of programs that are supported by dedicated DOT staff Florida TIM Program Kansas City Scout TIM Program Michigan TIM Program North Carolina TIM Program State Incident Management Engineer Wisconsin Statewide TIME Program Statewide TIM Engineer Regional (5) TIM representatives 70

71 TIM Program - Good Practices TIM SA TIM Program Support The following programs are supported by consultant contracts that are funded by either the DOT or the local Metro Planning Organization (MPO) Metro Atlanta TIME Task Force - Georgia Metro Detroit TIM Program - Michigan Florida TIM Program (multiple districts) Wisconsin Statewide TIME Program AIM High Program - Austin, TX (university support) 71

72 TIM Program - Good Practices TIM SA TIM Program Recognition/Promotion Strategic Highway Safety Plan - Used to Promote TIM A state must have a SHSP to receive the maximum amount of Highway Safety Improvement Program funds Every state has one State leadership is involved in management and execution of the plan Most transportation related agencies are involved SHSPs: Are task or safety objective oriented Are typically dynamic in that new safety issues can be added Monitor task progress and can include performance measures 72

73 TIM Program - Good Practices TIM SA TIM Program Recognition/Promotion Strategic Highway Safety Plan - Used to Promote TIM 15 states currently include TIM in their SHSP to one degree or another 4 have very specific programs that address TIM issues in their state 73 Kentucky Indiana Connecticut Wisconsin

74 74 TIM After-Action Reviews - Good Practices and Enhancement Discussion

75 2012 TIM SA - TIM After-Action Reviews Multi-Agency TIM Teams Conduct multi-agency post-incident debriefings - None 75

76 After-Action Reviews (AAR)/Debriefings Purpose: To evaluate the decisions made and actions taken during an incident and to identify both best practices and opportunities for improvement Effective AAR/Debriefings provide a constructive forum to identify conflicts and inefficiencies and to then take steps to resolve or eliminate them AAR/Debriefings can help open lines of communication and foster relationships between responders Incident AAR/Debriefings should be multi-agency and multi-discipline 76

77 After-Action Reviews (AAR)/Debriefings Typical Incident AAR/Debrief 1. Review basic details of incident Utilize pictures and/or video to illustrate incident scene Utilize maps to illustrate incident location and emergency alternate routes 2. Roundtable discussion agency perspectives Discuss issues and/or areas of concern Identify solutions/enhancements 3. No finger pointing! 4. Identify at least one action item per AAR/Debrief TIM Program meetings provide a regular opportunity to conduct AAR/Debriefs and follow up on resulting action items 77

78 AAR/Debriefings - Good Practices TIM SA Incident AAR/Debrief Form Florida Turnpike - STEALTH Report Set Time: Devote specific time, specific location, and standards Tone: Nameless, rankless - Open communication - Lead by example Execution: Versus objectives - Were they clear, measurable and achievable? Analyze: Execution errors, direct cause of errors, and deeper, root cause of errors Lessons Learned: Pick several root causes and reinforce their meaning by stating them as lessons learned - Then restate them as new objectives Tie the lessons learned: To the new objectives into forward business planning - Use it to develop knowledge base, and then maintain knowledge base to accelerate learning and thus improve future execution High Note: Always end debrief on a positive summation - Instill positive energy, positive outlook and move on with corporate mission 78

79 Washington Case Study Video 8 - WA State Incident

80 View Video 9 - WI I-94 80

81 81 View Video 10 - WI I-894

82 82 TIM Performance Measures - Good Practices and Enhancement Discussion

83 83

84 Measuring Success What Gets Measured Gets Performed... Quantifying TIM benefits will advance program continuity: Builds critical mass for program support from managers and elected officials: Supporting what works Ensures buy-in from diverse stakeholders: Multiple agencies, coordinated response Supports allocation of technical and budget resources 84

85 TIM Performance Measurement Focus States Initiative Eleven States working together to develop consensus on national programlevel TIM Performance Measures Representatives from law enforcement and transportation Focus States: California Connecticut Florida Georgia Maryland New York North Carolina Texas Utah Washington Wisconsin 85

86 TIM Performance Measures Roadway Clearance Time The time between first recordable awareness of an incident (detection/ notification/verification) by a responsible agency and first confirmation that all lanes are available for traffic flow. Incident Clearance Time The time between the first recordable awareness and the time at which the last responder has left the scene. Secondary Crashes The number of secondary crashes beginning with the time of detection of the primary incident where a collision occurs either a) within the incident scene or b) within the queue, including the opposite direction, resulting from the original incident. 86

87 Other TIM Performance Measures Number of incidents (by type/level) Response time Service Patrol Number/type of assists Number of response cards returned Time savings for law enforcement 87

88 2012 TIM SA - TIM Performance Measures TIM Performance Measures Have multi-agency agreement on the two PM a. Roadway clearance time - None b. Incident clearance time - None Has the TIM program established methods to collect and analyze data necessary to measure a and b listed above - None Have targets for performance of the two measures - None Routinely review progress made in achieving targets - None Track performance in reducing secondary accidents - None 88

89 TIM Performance Measures - Good Practices TIM SA Performance Measure Reporting VDOT Mobility Report Weekly Performance Metrics Safety Statistics Control Room Safety Service Patrol Field Maintenance Information Technology Fleet and Asset Management Public Information and Media Relations 89

90 TIM Performance Measures - Good Practices TIM SA Performance Measure Reporting SunGuide - Broward, Palm Beach Counties Performance Measures Report TMC Verification Time Roadway Clearance Time Incident Clearance Time Road Ranger Responses Benefit Cost Analysis Travel Reliability Travel Time Index Buffer Index 90

91 TIM Performance Measures - Good Practices TIM SA Incident Clearance Evaluation Evaluation of NJDOT Incident Management Support Program Purpose was to analyze the cost-effectiveness of NJDOT Maintenance Operations supporting the Statewide Incident Management Program during fiscal year 2009 Incident Duration - defined as the time between: Incident Detection: Date and time incident was reported Capacity Restored: Date and time when incident was cleared and roadway capacity was restored to normal 91

92 TIM Performance Measures - Good Practices TIM SA Incident Clearance Evaluation Evaluation of NJDOT Incident Management Support Program - Results NOTE: Based on NJDOT maintenance responding to 974 incidents, which resulted in a labor cost of $510,000 92

93 TIM Performance Measures - Good Practices TIM SA Incident Clearance Evaluation Arizona Performance Measures - Quantifying the Benefits of Implementing Quick Clearance Strategies Oct - Dec 2010: 4,793 Non-Injury Roadway Clearance: 45 min Incident Clearance: 84 min Injury Roadway Clearance: 54 min Incident Clearance: 94 min April - June 2011: 4,366 Non-Injury Roadway Clearance: 32 min (-29%) Incident Clearance: 40 min (-52%) Injury Roadway Clearance: 46 min (-14%) Incident Clearance: 54 min (-42%) 93

94 TIM Performance Measures - Good Practices TIM SA Clearance Time Goals Washington State Joint Operations Policy Statement (JOPS) Agreement between Washington State Patrol (WSP) Washington State Dept of Transportation (WSDOT) Establishes a mutual goal of safely clearing highway traffic incidents within 90 minutes Other regions with a 90 minute goal include: Portland, OR Greensboro, NC 94

95 TIM Performance Measures - Good Practices TIM SA Clearance Time Goals Salt Lake City, Utah - Performance Targets Incidents involving a fatality - 90 minutes Incidents involving an injury - 60 minutes Incidents involving property damage only - 30 minutes 95

96 TIM Performance Measures - Good Practices TIM SA Secondary Crashes To facilitate tracking of secondary crashes, a number of states have added it as a question to the standard crash report Arizona Indiana 96

97 TIM Performance Measurement Knowledge Management System Bookmark the TIM PM Knowledgebase to access: TIM Performance Measurement Fact Sheet and Presentation TIM Performance Measurement Focus State Workshop Reports Helpful Materials/Resources from States doing performance measurement: Example Memorandum of Agreements Example requirements documents or reports Example systems specifications for data sharing Contact List of TIM PM Focus States Participants FHWA TIM Self-Assessment and other resources 97

98 TIM Performance Measurement Knowledge Management System Subscribe to the TIM PM managed list to access the experiences and expertise of the focus States and others across the country measuring TIM performance: Experience-based knowledge from the convenience of your desktop Ask specific questions and get helpful answers from people with experience Suggest/share helpful resources Send an to to subscribe 98

99 99 Lunch

100 100 TIM Training - Good Practices and Enhancement Discussion

101 High-Level TIM Training Framework and Tiered TIM Focus Areas Tier 1: Training for Traffic Incident Responders (SHRP 2 L12) Tier 2: Advanced TIM Workshop (for Mid-Level Managers) Tier 3: Executive Level Briefings (for Decision Makers) Response Focus TIM Process Program Focus (Committee/Task Force) Relationships Needs Assessment Training Performance Evaluation Asset Management Contracting Administration & Staffing Finance/Budget 101

102 Training for Traffic Incident Responders (SHRP 2 L12) Training Course Design: Final course will be developed so that the entire course can be presented in its entirety or selected modules can be presented Each module will be designed for stand-alone presentation Final course will be a 2-day Train-the-Trainer course Final course will include subset of materials for 1½-day practitioners course Certificate issued to participants based on successful course completion 102

103 2012 TIM SA - TIM Training Multi-Agency TIM Teams Is multi-agency training held at least once a year on TIMspecific topics a. NIMS/ICS Good 103

104 104 View Video 11 - MO On-Scene Arrest

105 TIM Training - Good Practices TIM SA Incident Command System (ICS) Single Command Incident Commander has complete responsibility for incident management Unified Command 105 Utilized when incidents require multijurisdictional or multiagency response Allows all agencies to: Work together without affecting authority, responsibility or accountability Manage an incident together by establishing a common set of incident objectives and strategies

106 2012 TIM SA - TIM Training Multi-Agency TIM Teams Is multi-agency training held at least once a year on TIMspecific topics b. Training of mid-level managers from the primary agencies on the National Unified Goal - Good c. Traffic control - Fair d. Work zone safety - Fair e. Safe parking - Fair Responder and Motorist Safety Train all responders in traffic control following MUTCD guidelines - Fair 106

107 TIM Training - Good Practices TIM SA Multi-Disciplinary TIM Training North Central Texas Council of Governments Freeway Incident Management (FIM) Training NCTCOG formalized FIM training for all responders in the region: First Responder and Manager Course - 15 hours Goal: Conduct 9 per year Executive Course - 2 hours Goal: Conduct 2 per year The courses are designed to: Increase awareness of responder safety issues Improve multiagency coordination Reduce response and clearance times for traffic incidents Reduce confusion over roles, responsibilities, and jurisdictional lines 107

108 TIM Training - Good Practices TIM SA Multi-Disciplinary TIM Training Education and Training Strategies to Encourage TIM Best Practices in Tennessee 108

109 109 View Video 12 - Goodyear Tire Change

110 TIM Training - Good Practices TIM SA Multi-Disciplinary TIM Procedures MUTCD Chapter 6I: Control of Traffic Through TIM Areas Includes following 5 Sections: 1. General 2. Major Traffic Incidents 3. Intermediate Traffic Incidents 4. Minor Traffic Incidents 5. Use of Emergency-Vehicle Lighting 110

111 TIM Training - Good Practices TIM SA Multi-Disciplinary TIM Procedures WisDOT Emergency Traffic Control and Scene Management Guidelines 111 Responder Safety Fundamentals Scene Size-Up and Communications Traffic Incident Management Area (TIMA) Traveler Information Hazardous Materials Response Helicopter EMS Landing Zones Crash Investigation/Reconstruction Clearance/Remove Operations Emergency Alternate Routes Post Incident Debriefings

112 TIM Training - Good Practices TIM SA Multi-Disciplinary TIM Procedures North Florida TPO TIMe4Safety TIM Handbook DVD with 5 video modules, each seven to ten minutes in length Responders Top 10 list of things to remember for safe and effective traffic incident management Reference: 112

113 TIM Training - Good Practices TIM SA Multi-Disciplinary TIM Procedures North Carolina Highway Incident Safety DVD NCDOT partnered with the State Fire Marshall and local fire departments to obtain a FEMA grant, which covered: Incident Management Safety DVD Emergency Responder Parking Order and Cone Placement Reference Card Traffic cones 113

114 114 Responder Safety and Quick Clearance - Good Practices and Enhancement Discussion

115 NUG Strategies Objective 1: Responder Safety 7. Recommended Practices for Responder Safety 8. Move Over/Slow Down Laws 9. Driver Training and Awareness 115

116 116 View Video 13 - Anaar Beter Ads

117 2012 TIM SA - Responder Safety Responder and Motorist Safety Have move over laws which require drivers to slow down and if possible move over to the adjacent lane when approaching workers or responders and equipment in the roadway a. Is there a move over law in place - High b. Is it communicated to drivers - Fair 117

118 Responder Safety - Good Practices TIM SA Move Over Laws Designed to protect incident responders and stranded motorists alike, Move Over laws require motorists approaching incident responders and vehicles to slow down and move over to an adjacent lane, when possible, to provide an increased safety buffer States with Move Over Laws 118

119 119 View Video 14 - ERSI Move Over PSA

120 2012 TIM SA - Responder Safety Responder and Motorist Safety Train all responders in traffic control following MUTCD guidelines - Fair Routinely utilize transportation resources to conduct traffic control procedures for various levels of incidents in compliance with the MUTCD - High Routinely utilize traffic control procedures for the end of the incident traffic queue - None 120

121 Responder Safety - Good Practices TIM SA End of the Queue Traffic Control Indiana State Police (ISP) Secondary Crash Reduction Policy As soon as practical following assignment of a crash investigation by ISP personnel, on scene unit(s) will make an assessment of the potential for a significant traffic back-up and the projected duration of the back-up A patrol unit (preferably marked) will be assigned to maintain a position (out of the traveled portion of the roadway, if possible) near the rearmost portion of the back-up This unit shall activate all emergency lighting to serve as a warning to approaching motorists of stopped traffic on the roadway ahead This unit will move forwards and backwards, as the back-up dictates, to maintain approximately a 200 to 300 yard distance behind the rearmost vehicle 121

122 2012 TIM SA - Responder Safety Responder and Motorist Safety Have mutually understood equipment staging and emergency lighting procedures on-site to maximize traffic flow past an incident while providing responder safety a. Vehicle and equipment staging procedures - Fair b. Light-shedding procedures - Some c. PPE used by responders - High d. Pre-established, signed accident investigation sites - None 122

123 Responder Safety - Good Practices TIM SA On-Scene Lighting Procedures 123

124 124

125 125 View Video 15 WI CC R-Act No Vest Left

126 126 View Video 16 WI CC R-Act w-vest

127 Responder Safety - Good Practices TIM SA Emergency Vehicle Lighting California Highway Patrol (CHP) Emergency Vehicle Lighting Practice CHP officers turn off emergency vehicle lighting when safely pulled off the side of the road 127

128 Responder Safety - Good Practices High Visibility Safety Apparel Use 128

129 Responder Safety - Good Practices High Visibility Safety Apparel Use MUTCD Section 6D.03 states: All workers, including emergency responders, within the rightof-way of a roadway who are exposed either to traffic (vehicles using the highway for purposes of travel) or to work vehicles and construction equipment shall wear high-visibility safety apparel Exceptions: Law enforcement when actively engaged in potentially confrontational law enforcement activities Firefighters or other responders engaged in emergency operations that directly expose them to flame, fire, heat and/or hazardous materials Additional information can be found at: 129

130 Responder Safety - Good Practices High Visibility Safety Apparel Use High-visibility safety apparel worn by incident responders must meet, and be labeled as meeting, one of two standards (or equivalent revisions): ANSI/ISEA Performance Class 2 or 3 ANSI/ISEA Public Safety Vests 130

131 Accepting the Challenge to be Visible Video 17 - Visibility Challenge

132 Be Right, Be Bright View Video 18 - Be Right, Be Bright

133 Responder Safety - Good Practices Vehicle Markings 133

134 NUG Strategies Objective 2: Safe, Quick Clearance 10. Multidisciplinary TIM Procedures 11. Response and Clearance Time Goals /7 Availability 134

135 Incident Timeline 135

136 2012 TIM SA - Quick Clearance Policies/Procedures for Incident Response and Clearance Have authority removal laws allowing pre-designated responders to remove disabled/wrecked vehicles and spilled cargo a. Is there an authority removal law in place - None b. Is it understood and utilized by responders - None 136

137 Safe, Quick Clearance - Good Practices TIM SA Authority Removal or Remove It Laws These laws provide authority (and immunity from liability in general) for designated public agencies to remove abandoned vehicles and spilled cargo from the roadway to restore traffic flow States with Authority Removal Laws 137

138 View Video 19 - WI US

139 2012 TIM SA - Quick Clearance Policies/Procedures for Incident Response and Clearance Have driver removal laws which require drivers involved in minor crashes (not involving injuries) to move vehicles out of the travel lanes a. Is there a driver removal law in place - High b. Is it communicated to motorists - Some 139

140 Safe, Quick Clearance - Good Practices TIM SA Driver Removal or Move It Laws Require motorists involved in minor crashes (where there are no serious injuries and the vehicle can be driven) to move their vehicles out of the travel lanes to the shoulder or other safe area before initiating the exchange of insurance information, or while awaiting the arrival of law enforcement and/or a tow truck 140

141 Safe, Quick Clearance - Good Practices Best Practices I-95 Corridor Coalition Quick Clearance Toolkit Contents Statutory/Regulatory/Policy Best Practices Quick Clearance and Move It Laws, Open roads policy, service patrols, interagency communications, innovative programs for towing and wrecker services, certification of responders Administrative Best Practices Multi-agency TIM teams, inter-agency standards, training and certification, technology and inter-agency communications, incentive reward programs Operational Best Practices Detection, verification, notification, response, clearance, traveler information, post-incident debriefs TIM Teams Best Practice Report Reference: 141

142 2012 TIM SA - Quick Clearance Policies/Procedures for Incident Response and Clearance Use a Safety Service Patrol for incident and emergency response - Good 142

143 Safe, Quick Clearance - Good Practices TIM SA Safety Service Patrols Safety Service Patrols generally consist of trained personnel who use specially equipped vehicles to systematically patrol congested highways searching for and responding to traffic incidents and providing motorist assistance Safety Service Patrols are recognized by FHWA as one of the most effective TIM strategies available and they often play a role in all stages of the TIM process Benefit to Cost Ratios (Baird, 2008) Range - from 4.6:1 to 42:1 Median :1 Average :1 143

144 Safe, Quick Clearance - Good Practices TIM SA Safety Service Patrols Baseline Service Patrols Provide services aimed at helping motorists safely drive their vehicle from the highway May be referred to as Courtesy or Motorist Assistance Patrols, which is not recommended They are often called upon to: Render assistance to motorists Push vehicles off the road Provide gasoline Change flat tires Provide minor repairs 144

145 Safe, Quick Clearance - Good Practices TIM SA Safety Service Patrols Mid-Level Service Patrols Provide incident response services, clearance resources and motorist assistance services Typical services for this level of service patrol include: Assisting motorists Doing minor repairs Removing debris Providing fuel Rendering first aid Relocating vehicles out of travel lanes Assisting emergency service providers at vehicle crash scenes 145

146 Safe, Quick Clearance - Good Practices TIM SA Safety Service Patrols Full-Function Service Patrols Provide all of the services provided by baseline and midlevel Safety Service Patrols, PLUS: Clearance and recovery services Emergency traffic control and management Assistance with emergency services Example: Tennessee HELP Program 146

147 Safe, Quick Clearance - Good Practices TIM SA Safety Service Patrols Today s Safety Service Patrols: Are a new generation of first responders Provide valuable public safety and protection services Help keep incident scenes safe Clear incidents more quickly Assist other emergency responders at incident scenes FHWA supports the expanded role of full-function service patrols and encourages metropolitan jurisdictions and their states to establish or upgrade Safety Service Patrols to full-function standards 147

148 Safe, Quick Clearance - Good Practices TIM SA Safety Service Patrols Focus Virtual Focus Group - 20 Programs Average cost per hour - $56.4 Positive feed back from motorists Well beyond complimentary service Funding Options Federal State Sponsorship Agency sharing of costs MPO 148

149 Safe, Quick Clearance - Good Practices TIM SA Safety Service Patrols - Arterial Focused St. Louis, MO 1-64 Traffic Response (TR) Program Arterial service patrol that travels and monitors major adjacent arterials along I-64 in St. Louis 2009 study found that the I-64 TR: Had a conservative benefit-cost ratio of 8.3:1 Reduced 183 secondary crashes per year Reduced $1,034,000 in annual congestion cost 149

150 2012 TIM SA - Quick Clearance Policies/Procedures for Incident Response and Clearance Utilize the Incident Command System on-scene - High 150

151 Safe, Quick Clearance - Good Practices TIM SA /4 Response Vehicles FDOT District Four - Broward and Palm Beach Severe Incident Response Vehicle (SIRV) 151

152 2012 TIM SA - Quick Clearance Policies/Procedures for Incident Response and Clearance Have pre-staged response equipment - High 152

153 Safe, Quick Clearance - Good Practices TIM SA Pre-Positioned TIM Equipment TN Ready Response Trailers Existing and Proposed 153

154 2012 TIM SA - Quick Clearance Policies/Procedures for Incident Response and Clearance Identify and type resources so that a list of towing and recovery operators is available for incident response - High 154

155 Safe, Quick Clearance - Good Practices TIM SA Towing and Recovery TRAA Vehicle Identification Guide Vehicle Information Light Duty Heavy Duty Location Reason for Tow Additional Vehicle/ Crash Information 155

156 Safe, Quick Clearance - Good Practices TIM SA Towing and Recovery Georgia TIME Program Towing and Recovery Incentive Program (TRIP) Implemented to pay heavy-duty recovery companies a monetary bonus for clearing commercial vehicles wrecks within 90 minutes 156

157 Safe, Quick Clearance - Good Practices TIM SA Towing and Recovery Towing and Recovery Incentive Program (TRIP) Reference: 157

158 Safe, Quick Clearance - Good Practices TIM SA Towing and Recovery Towing and Recovery Incentive Program (TRIP) Performance Measures Evaluation completed in 2011 Cost savings PER INCIDENT = $456,396 Percentage of Savings = 71% Financial Benefit of TRIP for = $9,154,431 Benefit/Cost of 11:1 158

159 Safe, Quick Clearance - Good Practices TIM SA Towing and Recovery Washington State Initiative Instant Tow Dispatch Protocol Dispatch a tow operator, WSP trooper, and incident response technician when notified of any highway incident Saves an average of 15 minutes of lane blocking congestion 159

160 2012 TIM SA - Quick Clearance Policies/Procedures for Incident Response and Clearance Identify and type resources so that a list of HazMat contractors is available for incident response - High Does at least one responding agency have the authority to override the decision to utilize the responsible party s HazMat contractor and call in other resources - High 160

161 Safe, Quick Clearance - Good Practices TIM SA HAZMAT- Reportable Amounts Hazardous Material or Not? 161

162 2012 TIM SA - Quick Clearance Policies/Procedures for Incident Response and Clearance In incidents involving fatalities, is the Medical Examiner response clearly defined and understood - Fair 162

163 Safe, Quick Clearance - Good Practices TIM SA Coroner/Medical Examiner Notification Many locations, including Phoenix, AZ and Houston, TX, have procedures in place to notify the coroner/medical examiner as soon as they are aware of a fatality In addition, the coroners/medical examiners understand the importance of quick clearance and place traffic incidents as a top priority for response 163

164 2012 TIM SA - Quick Clearance Policies/Procedures for Incident Response and Clearance Are there procedures in place for expedited accident reconstruction/investigation - Good 164

165 Safe, Quick Clearance - Good Practices TIM SA Crash Reconstruction Photogrammetry Allows crash investigators to photograph an incident scene and obtain all necessary measurements using computer software 165

166 Safe, Quick Clearance - Good Practices TIM SA Crash Reconstruction Indiana IN-TIME Crash Reconstruction Comparison Photogrammetry vs Total Station Average time for on-scene measurement when road is closed Photogrammetry: 42 minutes Total Station (estimate): 2 hours 24 minutes Time Savings Per Incident: 1 hour 39 minutes 166

167 2012 TIM SA - Quick Clearance Policies/Procedures for Incident Response and Clearance Is there a policy in place for removal of abandoned vehicles - High 167

168 Break Please be back at your seats in 15 minutes 168

169 169 Prompt, Reliable, Interoperable Communications - Good Practices and Enhancement Discussion

170 170 View Video 20 - Berlitz Communication

171 NUG Strategies Objective 3: Prompt, Reliable, Interoperable Communications 13. Multidisciplinary Communications Practices and Procedures 14. Prompt, Reliable Responder Notification 15. Interoperable Voice and Data Networks 16. Broadband Emergency Communications Systems 17. Prompt, Reliable Traveler Information Systems 18. Partnerships with News Media and Information Providers 171

172 2012 TIM SA - Communications Data Collection/Integration/Sharing Does the TIM program use a TMC/TOC to coordinate incident detection, notification and response - High Is there data/video sharing between agencies - Good 172

173 Communication - Good Practices TIM SA Video Sharing and Media Partnerships TxDOT ITS Data Sharing Agreements The Grantee agrees to give the Department voice and visual credit (TxDOT or TMC Logo) for sharing the video data. The Department may transmit video data to the Grantee with an embedded logo; the Grantee shall not block, modify, or remove the Logo. The Grantee agrees to broadcast public service announcements (PSAs) provided by the Department. The total number of broadcasts shall equal an average of five (5) minutes per month, including one (1) early evening newscast and one (1) early morning newscast. The Grantee shall provide the Department with a tape of any TxDOT related stories or any stories that involve any input from TxDOT employees that are aired by the Grantee. TxDOT will be provided one copy of the tape within two weeks of the time the story was aired. 173

174 2012 TIM SA - Communications Data Collection/Integration/Sharing Does the TIM program have specific policies and procedures for traffic management during incident response a. Signal timing changes - Some b. Pre-planned detour and alternate routes identified and shared between agencies - High Does the TIM program provide for interoperable, interagency communications on-site between incident responders - Fair 174

175 Safe, Quick Clearance - Good Practices TIM SA Emergency Alternate Route Planning Delaware Valley Regional Planning Commission (DVRPC) Interactive Detour Route Mapping (IDRuM) 175

176 Communication - Good Practices Enhanced Reference Markers 176

177 2012 TIM SA - Communications Traveler Information Have a real-time motorist information system providing incident-specific information a. Traveler information delivered via 511/website - Fair b. Traveler information delivered via mobile applications - None c. Traveler information delivered through traffic media access to TMC/TOC data/information - Good Are motorists provided with travel time estimates for route segments - None 177

178 Communication - Good Practices TIM SA Traveler Information Maryland CHART Web Site Interactive mapping Incident reports Live traffic cameras Speed sensor data Highway message signs Local weather station images and data Route restrictions/lane closures 178

179 The Regional Integrated Transportation Information System (RITIS) Fusing, Disseminating, & Archiving Transportation Data from Six States Situational Awareness Performance Measures & Visual Analytics Tools 179 Real-time Data Users Include: DOTs Transit Providers Metropolitan Planning Organizations Emergency Management Agencies FEMA US Army, Air Force, & NorthCom U.S. Secret Service U.S. Capitol & Park Police Fire & Rescue Law Enforcement NSA US Office of Personnel Management 3 rd Party Trav Info Providers University Researchers

180 180 TIM Strategic/Action Plan Confirmation and Next Steps

181 181 TIM Resources

182 FHWA Emergency Transportation Operations 182 Additional information can be found at:

183 FHWA TIM Work Plan Work with NTIMC on Strategic Direction Full-Function Service Patrols Guidance & Training Safe, Quick Clearance (SQC) Best Practices Handbook SQC Decision Maker & Public Outreach CAD-TMC-EOC-FC Connectivity TIM Performance Metrics Knowledge Management System Safe, Quick Clearance Incident Performance Metric Adoption Campaign Partnering with NTIMC Members on NUG Projects TIM Peer to Peer Program TIM Self-Assessments & Other Performance Measurements 183

184 FHWA Best of CD Overview Published in 2010 Compiles the most recent/best practice resources from all three entities into one disc: Traffic Incident Management Emergency Transportation Operations Planned Special Events Easy to use interface Includes videos 184

185 185 Workshop Closing Remarks

186 Adjourn Please complete and return your evaluation form 186