REQUEST FOR PROPOSAL WORKFORCE MANAGEMENT SOFTWARE RFP NO:

Transcription

1 REQUEST FOR PROPOSAL WORKFORCE MANAGEMENT SOFTWARE RFP NO: Addendum No. 1 Citizens Property Insurance Corporation (Citizens) hereby formally amends the solicitation. The amendments are as follows: Section 1.3, Calendar of Events (Revised 12/23/08) Citizens hereby answers questions posed by interested respondents. Unless expressly indicated, these answers do not amend the terms of the solicitation documents. Answers to respondents questions begin on the next page. Addendum No.: 1 Page 1 of 2

2 Questions and Answers provided at the Pre-Bid Conference: 1. Due to the Holiday s impact on resources, the complexity and depth of the Siemens response, we respectfully request an extension for this bid submission ITN No Answer: see revised Section 1.3, Calendar of Events. Addendum No.: 1 Page 2 of 2

3 INVITATION TO NEGOTIATE (ITN) FOR ITN No.: Workforce Management Software Refer ALL Inquiries to Procurement Officer Peggy Yown, Procurement Officer Purchasing Department Citizens Property Insurance Corporation 2101 Maryland Circle Tallahassee, Florida (850) Phone (850) Facsimile TABLE OF CONTENTS SECTION 1 INTRODUCTORY MATERIAL 1.1 STATEMENT OF PURPOSE 1.2 CITIZENS BACKGROUND 1.3 CALENDAR OF EVENTS (Revised 12/23/08) 1.4 CONTACT INFORMATION SECTION 2 PROCUREMENT INSTRUCTIONS 2.1 PROPOSAL INQUIRIES AND QUESTIONS 2.2 SOLICITATION DOCUMENTS AND ADDENDUMS 2.3 ENVIRONMENTAL POLICY 2.4 SUBMISSION OF PROPOSAL 2.5 PROPOSAL FORMAT AND CONTENTS 2.6 LIQUIDATED DAMAGES AND PERFORMANCE BOND 2.7 EVALUATION AND NEGOTIATION PROCESS

4 SECTION 3 SCOPE OF SERVICES 3.1 DEFINITIONS - SOLICITATION SPECIFIC 3.2 PROJECT BACKGROUND 3.3 EXISTING VOICE AND DATA NETWORK ENVIRONMENT 3.4 GENERAL APPLICATION REQUIREMENTS 3.5 GENERAL TECHNICAL REQUIREMENTS 3.6 IMPLEMENTATION 3.7 PAYMENT SCHEDULE 3.8 TRAINING 3.9 WARRANTY AND MAINTENANCE ATTACHMENTS ATTACHMENT A PRICE SHEET ATTACHMENT B TECHNICAL IMPLEMENTATION REFERENCES ATTACHMENT C WORKFORCE MANAGEMENT APPLICATION REQUIREMENTS ATTACHMENT D PERFORMANCE MANAGEMENT ATTACHMENT E TECHNICAL REQUIREMENTS ATTACHMENT F IMPLEMENTATION ATTACHMENT G TRAINING ATTACHMENT H WARRANTY INFORMATION REQUIRED WEBSITE FORMS AND DOCUMENTS: The below list of standard Website Documents and Forms also pertain to this competitive solicitation and are posted on Citizens Website in a folder titled Standard Purchasing Documents for review and download. It is the Vendor s responsibility to review and submit all applicable forms with your response. Citizens Website address is: Website Document No.: 01 Vendor Conflict of Interest Disclosure Form (Form No.: 501b) Website Document No.: 02 Business - Corporate References Website Document No.: 03 Corporate Background Website Document No.: 04 Standard Terms and Conditions Website Document No.: 05 Citizens Travel Policy Website Document No.: 06 Citizens Information Technology Standard Policy Website Document No.: 07 Citizens Contract - DRAFT Website Document No.: 08 FSBE Declaration of Qualification Form Website Document No.: 09 Code of Ethics Addendum No.: 1 - Section 1 - Introductory Material Page 2 of 42

5 SECTION 1 INTRODUCTORY MATERIAL 1.1. STATEMENT OF PURPOSE: Citizens Property Insurance Corporation (Citizens) is seeking Proposals from Vendors capable of timely delivery of a Workforce Management Software application. The Contract term is anticipated to be five (5) years, and, at the discretion of Citizens, to have one (1), 2-year renewal period (two (2) renewal years total). Citizens seeks to partner with a Vendor who can provide a Workforce Management Software application that can assist with automating processes, implementing forecasting tools to improve predictability of workloads, and utilizing automated scheduling and intra-day monitoring to manage a more flexible workforce for Citizens Call Centers, as indicated within this document and any addenda that may be issued via Citizens Website ( Each Vendor must familiarize itself with the general requirements before submitting a response. It is the Vendor s obligation to check Citizens Website to ensure that their solicitation includes all addenda CITIZENS BACKGROUND: Citizens was created in 2002, when the Florida Legislature combined the Florida Residential Property and Casualty Joint Underwriting Association (FRPCJUA) and the Florida Windstorm Underwriting Association (FWUA). Citizens provides insurance to Florida homeowners who cannot find coverage in the open, private insurance market. Citizens is governed by section (6) of the Florida Statutes and operates pursuant to a Plan of Operation approved by the Financial Services Commission of the State of Florida. Citizens operates under the supervision of a Board of Governors comprised of eight (8) appointed members. Additional information is available at Citizens Website located at: CALENDAR OF EVENTS: Listed below are the important actions and dates / times by which the actions will be taken or completed. (Revised 12/23/08) CALENDAR OF EVENTS DATE: TIME: ACTIONS: December 11, 2008 December 22, 2008 December 29, :00:00 PM ET Release Solicitation Last Day for Submission of Written Questions Answers to Questions Posted on Citizens Website January 20, :00:00 PM ET Proposal Due (Revised 12/23/08) Addendum No.: 1 - Section 1 - Introductory Material Page 3 of 42

6 CALENDAR OF EVENTS DATE: TIME: ACTIONS: February 2, 2009 February 16, 2009 Negotiations Begin (Revised 12/23/08) Negotiations Completed (Revised 12/23/08) 1.4. CONTACT INFORMATION: Questions related to the procurement should be addressed to: Peggy Yown, Procurement Officer Purchasing Department Citizens Property Insurance Corporation 2101 Maryland Circle Tallahassee, Florida (850) Phone (850) Facsimile From the date this solicitation is issued until a notice of recommended award, rejection of all proposals or other notice is made, no contact related to the solicitation will be allowed between a Vendor and any other party for the purpose of influencing the award, including any member of the Board of Governors or Citizens staff, with the exception of the Procurement Officer or his / her designee. Any unauthorized contact may disqualify the Vendor from further consideration. Addendum No.: 1 - Section 1 - Introductory Material Page 4 of 42