To Catch A Thief: Preventing the Next Fortune 500 Data Breach
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1 To Catch A Thief: Preventing the Next Fortune 500 Data Breach Rob Eggebrecht President and CEO, BEW Global John Ochman Manager, Security Operations, BD To Catch A Thief: Preventing the Next Fortune 500 Data Breach 1
2 Who is BEW Global? Internationally recognized leader in critical asset protection Founded in 2002 DLP Expertise Symantec Master Specialization DLP Partner 1st Managed DLP services provider (2008) Manage DLP solutions in 22 countries Daily management of 1,000,000+ users Global support in more than 130 countries Completed 500+ assessments Deployed 400+ DLP projects 2
3 Who is Becton, Dickinson and Company? Global medical technology company Founded in 1897 Focus on improving drug delivery and advancing drug discovery Enhancing the quality and speed of diagnosing infectious diseases and cancers Three worldwide business segments: BD Medical, BD Diagnostics, BD Biosciences ~30,000 employees in over 50 countries FY13 revenues in excess of $8 billion Global Research Segment Research Triangle Park, NC 3
4 Session Agenda BD and Critical Asset Protection Designing and Operating BD s DLP Program Attempted Intellectual Property Theft 4
5 Data Protection Concerns and Programmatic Needs Top priority: protection of intellectual property Existing tools: SIEM Worked well for certain bits and bytes, not content and context Gap identified: inability to describe IP to existing systems Evaluate potential options with a consulting engagement To Catch A Thief: Preventing the Next Fortune 500 Data Breach SYMANTEC VISION
6 Develop Policy Governance Establish information content and context criteria to accurately detect, monitor and protect critical assets Identify Content Monitor Channels Target Community Identify key risks and sensitive information to set the baseline for custom policy creation DLP data elements and identifiers Keywords and expressions, pattern types Business specific and sensitive files Identify critical asset movement routes internal and external to the organizational network Determine DLP data elements and identifiers Threat vector analysis: data in motion, data in use, data at rest Usage, transmission, and storage methods/vehicle Identify people and systems authorized and unauthorized to access and handle sensitive data elements Managers / Leaders Administrators Partner / Customers Competitors 6
7 Designing the Critical Asset Protection Program Leveraging Symantec DLP First, reached out to HR, Legal, various business units Goal: identify and target specific areas of highly-valued intellectual property Second, reached out to different business regions Goal: make sure DLP system compliant with different regions regulations Forged relationships with key business unit executives to gain buy-in for program development * Consider pitfalls companies encounter when designing DLP programs To Catch A Thief: Preventing the Next Fortune 500 Data Breach SYMANTEC VISION
8 Narrowing the Scope Identified greatest risk areas based on revenue, income, reputational impact Narrowed down scope after research Sought volunteer for program Business unit volunteered after John described DLP solution 8
9 Deploying and Operating BD s DLP Program 9
10 Deploying the DLP Technology Globally Full global rollout of Symantec DLP 22,000 endpoints Deployed DLP in motion, in use, at rest Data at rest targets were defined at end of rollout Expected rollout 12 to 18 months In reality, 9 months start to finish Deployed technology while John s team collected policy information Began with early adopters, then expanded To Catch A Thief: Preventing the Next Fortune 500 Data Breach SYMANTEC VISION
11 Deployment Timeline Hardware ordered Oct Install hardware/software early 2013 FBI arrest early June 2013 Contact signed end of Sept Interview early adopters for policy creation beginning Oct Go live early May
12 The Attempted Intellectual Property Theft 12
13 Identification of Suspicious Activity Single user with numerous endpoint infractions Downloading of sensitive documents and storage on USB device High network activity by the same user Notification to Becton Dickinson for follow up To Catch A Thief: Preventing the Next Fortune 500 Data Breach SYMANTEC VISION
14 Incident Response Process Internal investigation Worked with business unit management, HR, and internal legal council Notified local authorities who contacted federal officials FBI arrest To Catch A Thief: Preventing the Next Fortune 500 Data Breach SYMANTEC VISION
15 Key Takeaways Streamlined business processes Greater insight into information flow Prevented theft Strong buy-in from the business 15
16 Tell us what you thought! Session Survey Please take a few minutes to fill out the short session survey available on the mobile app the survey will be available shortly after the session ends. Watch for and complete the more extensive post-event survey that will arrive via a few days after the conference. To download the app, go to or search for Vision 2014 in the itunes or Android stores. 16
17 To Learn More About DLP Wednesday, May 7th 9:00 AM Hands-on Tour of DLP Lab 4:30 PM The Balancing Act Between Security and the Business Thursday, May 8th 9:00 AM Solving the Mystery of Data Ownership Lab 10:15 AM The Future of DLP: Vision & Roadmap 11:30 AM Hands-on Tour of DLP Lab 17
18 To Catch A Thief: Preventing the Next Fortune 500 Data Breach SYMANTEC VISION
19 Discoveries from the DLP Program 19
20 Discoveries Addressing Business Requirements Consultant downloading sensitive design documents to USB DNA sequencing Macintosh Windows Desktop/Laptop Management Issue 2000 machine gap Office 365 Change security standard policy Change from may monitor to does monitor Active Directory Groups HR versus Security Policy and Reporting needs Span Ports multiple security tools require same traffic Lesson learned: Buy with future needs in mind To Catch A Thief: Preventing the Next Fortune 500 Data Breach SYMANTEC VISION
21 Avoiding Common Pitfalls A New Way of Thinking Old vs. New Technology professionals well-versed in IS, using bits and bytes technology New challenges require different paradigm Content and context thinking DLP requires different business units to be involved to help describe IP DLP is visible to end users, unlike firewalls or IDS/IPS 21
22 Thank you! Rob Eggebrecht John Ochman Copyright 2014 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice. To Catch A Thief: Preventing the Next Fortune 500 Data Breach 22
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