Northwest RPC Sector Summary

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1 Public Safety: Number of Participants- 5 Q5: Key uses of internet: receiving updates; finding contact info; getting tools and equipment; news; advertisement; computer aided Dispatch Maintenance/ issue; text alerts; e mail; weather and radar; NWS Chat GIS info for responders research and development public alerting/warning ; online training; mapping; billing and patient records. Q6: Right Hardware: 20% Yes, 80% No; computers and programs are outdated, Midwest data has the fiber and we have the computers; we would require some additional mobile PCs and software. Q7: Examples: Save time; provide better understanding; decrease confusion; we need to communicate the way that our citizens do; allows us to adequately track dangers and communicate with agencies; provides more secure and specific dispatch information. Q8: Encourage: 50% Yes, 50% No; electronic billing, use it for communication during disasters and for mass communication. Q9: Properly Trained: 50% Yes, 50% No; Training; have been trained properly; there are several security measures to protect privacy, but as broadband becomes more prevalent I fear that privacy attacks will become more frequent and harder to protect against. Q10: Meet Standards: 25% Yes, 75% No; Not sure; need better security; meets minimum standards, but the standards are becoming unclear as the speeds progress. Q11: Cost Prohibitive: 25% yes, 75% Don t Know; current mobile data is not cost effective, but as more people use it cost becomes less of an issue. Q12: How Important: 25% Very Important, 50% Important, 25% Not at All Important; it is important that we all have the same advantages to resources; it is imperative; it will become more important in the future as technology develops more. Q13: Anything Else: it would be important to be able to have the lay of the land when looking for a missing person, for example. It would save a lot of headache on communication issues. Library: Number of Participants- 5 Q5: Key uses of internet: access to sites, companies, and interlibrary loan; mandarin software updates and management; automated circulation; library catalog; internet references; ; games; classes; applications; research; connectivity; government services; taxes; flights; purchases; educational activities. Q6: Right Hardware: 75% Yes, 25% No; server, router, hardware and software; MOREnet 1.5 Mbps line; limited access and difficult to upgrade due to cost and distance; 3Mbps but are needing faster. Q7: Examples: students have connected to Learning Express Library and found it helpful preparing for upcoming tests and exams. Applications for any branch of the Missouri government must be filled out

2 online, without internet access those jobs are unavailable. Our program for youth and adult programs need fast internet connection for streaming of videos and other applications on the youth programs. ; we make broadband access available to anyone above 14 and WIFI is available too. Q9: Properly Trained: 80% Yes, 20% No; don t k now the difference between current internet provider and broadband; more training is always beneficial. Q10: Meet Standards: 80% Yes, 20% No; currently configured for optimum connection speeds through a T-1 line. Minimum is not enough, much more is possible. Q11: Cost Prohibitive: 20% Yes, 60% No, 20% Don t Know; everyone needs to have broadband technology available in order to compete in a global market. What we have is affordable but it is hard to find the money to upgrade. Q12: How Important: 40% Very Important, 40% Important, 20% Don t Know; it would be ideal for everyone to have access. As technology evolves we must keep pace with that vision. Q13: Anything Else: Everyone needs broadband and it is best supplied through MOREnet. Keeping up with the technology is expensive. Industrial and Manufacturing: Number of Participants- 3 Q5: Key uses of internet: Communication; and system to system data transfers; research; Banking; payroll. Q6: Right Hardware: 100% No; Cost effective and reliable communications lines to and from our facility Q7: Examples: time is money. The longer the wait, the less productive, and the more money spent Q9: Properly Trained: 100% Yes Q10: Meet Standards: 100% Yes; currently yes, but with the growing number of applications it won t last long. T-1 line and 128K access to global VPN. Q11: Cost Prohibitive: 100% No Q12: How Important: 100% Very Important; Access and availability of quality and affordable communication is tantamount to the development of this area. Q13: Anything Else: the quality of communications network is frustrating.

3 Healthcare: number of Participants- 4 Q5: Key uses of internet: health records; programming healthcare software; health resources; billing; web surfing; ; business and social media. Q6: Right Hardware: 66.7% Yes, 33.3% No; still being developed; 3LECs (windstream, AT&T, GRM) Exceptional broadband, MPLS and DSL, Point-to-point circuits. Q7: Examples: without we would not be able to provide quality health care through web-based applications, information resources, HER, and HIS. It makes the hospital efficient, safe, and cost effective. Q9: Properly Trained: 66.7% Yes, 33.3% No; most are trained on the programming Q10: Meet Standards: 100% Yes; it is allowing for safe, efficient, and cost effective care but a faster wireless line would permit us to do so much more. Q11: Cost Prohibitive: 33.3% Yes, 33.3% No, 33.3% Don t Know; too expensive for patients. Q12: How Important: 66.7% Very Important, 33.3% Important; it is necessary for daily business Q13: Anything Else: we need 3G/4G wireless coverage. Businesses and Professional Services: Number of Participants- 26 Q5: Key uses of internet: ; federal reporting; research; work; classes; streaming video; games; photos; online banking; web conference calls; commodities and pricing; maps; tracking; ordering; credit accounts; Communication; shopping and marketing; Q6: Right Hardware: 90.5% Yes, 9.5% No; FTTH, high speed land line and 3G wireless, Fiber to the home, system capacity, needed computer technology to send and receive data quickly, satellite is too slow and finicky, have access to what we need, cable, broadband wireless. Q7: Examples: faster speeds will increase productivity; monitoring flood conditions; real-time connect with trucks on route; saves time and money in the long run; cost on inputs and our products is vital for profit; time sensitive information and communication; more efficient; allows us to post items for sale; using mobile wireless we can respond to customers instantly; transactions cannot be placed without it. Q8: Encourage: 95.5% Yes, 4.5% No Q9: Properly Trained: 95.2% Yes, 4.8% No; More training is needed Q10: Meet Standards: 86.4% Yes, 13.6% No; 5Mbps, we utilize the most reliable service available; it is always reliable; need it badly in Stanberry; not fast enough or reliable enough; need an improved power grid.

4 Q11: Cost Prohibitive: 9.5% Yes, 61.9% No; 28.6% Don t Know; too expensive, it is more cost prohibitive to the small businesses, businesses are a victim to the cost. Q12: How Important: 81.8% Very Important, 13.6% Important, 4.5% somewhat Important; the internet is now the way of communication. It is needed in the rural areas as much as in the urban areas; it is vital. Q13: Anything Else: we need LTE wireless; supply a more competitive edge; it is not available in residential areas; I am Happy to help and support this initiative in any way- Jason White; cost effective broadband is needed; broadband is a must. Workforce Development: number of participants- 2 Q5: Key uses of internet: Communication; customer service development; filing; job searching; classes; interview prep; assessments; making cover letters. Q6: Right Hardware: 50% Yes, 50% No; computers and hardware; there are gaps in the service. Q7: Examples: you would be disconnected from society without it. It keeps businesses running. Allow access to online training institutions. Q9: Properly Trained: 100% Yes; state office DWD utilizes Webinars on a weekly basis. Q10: Meet Standards: 50% Yes, 50% No; not in all part of the region. Q11: Cost Prohibitive: 100% Don t Know Q12: How Important: 100% Very Important; without it we are like a third world country. Local Government: number of participants- 15 Q5: Key uses of internet: our town is too small; Filling forms; ordering supplies; gathering information; ; updates of web page; Communication; application listings; posting of city activities; tax payments; banking; research; reporting; law updates; MoDOT; IRS Forms; software providers for tech support; Q6: Right Hardware: 72.7% Yes, 27.3% No; We would have to start from the beginning; the local telephone company provides all the hardware, software, equipment and tech support; high speed; multiple ISP in our service area; wireless. Q7: Examples: Don t Know; allows better communication throughout the community; makes it easier to keep up with changes in the government and laws. Q8: Encourage: 44.4% Yes, 55.6% No; the effort is not put forth, it does not seem necessary. Q9: Properly Trained: 50% Yes, 50% No; training is not worth the time; need training.

5 Q10: Meet Standards: 77.8% Yes, 22.2% No; broadband is not generally available due to the terrain; it is very accessible and almost always available. Q11: Cost Prohibitive: 10% Yes, 30% No, 60% don t Know; anything would be too high. Q12: How Important: 10% Very Important, 30% Important, 30% Somewhat important; 20% Not at All Important, 10% Don t Know; we re getting by fine; use more postal mail than internet communication; it is becoming more and more critical that there is access; Q13: high speed is critical to the broader county communities; we must be able to access online documents; dial up is not sufficient; the cost it too high. K-12 Education: number of participants- 24 Q5: Key uses of internet: web browsing; communication; publication; curriculum development; resources; research; it is endless; homework assignments; applications; record keeping; Payroll; testing; online library; attendance; SIS; Q6: Right Hardware: 76.5% Yes, 23.5% No; T3 with several access points, but limited band width; Wireless district wide; elementary school uses the high schools which slows both down; good fiber optic line; everything needs to be updated frequently; we have everything that we need. Q7: Examples: increases efficiency; allows for appropriate research; it is an instructional leader; improves student learning and thus student performance; keeps us up to date; keeps our campuses connected. Q8: Encourage: 93.8% Yes, 6.2% No; we have restricted access Q9: Properly Trained: 66.7% Yes, 33.3% No; well informed; training would be beneficial and should keep pace with the technology. Q10: Meet Standards: 62.5% Yes, 37.5% No; don t know; fine for now; elementary connection is too slow; fiber is becoming more available; need larger band width. Q11: Cost Prohibitive: 12.5% Yes, 37.5% No, 505 don t Know; not now but could be in the future. Q12: How Important: 75% Very Important, 18.8% Important, 6.2% Not Important; better access allows for efficiency; we have to keep up with the educational needs; it is critical in the education business; it effects everything that we do in our day to day schooling; Q13: Anything Else: having all technology available is very important to education; without internet effectiveness is greatly decreased; we need to keep everything up to date; having options with lower costs would be helpful.

6 Higher Education: Number of Participants- 5 Q5: Key uses of internet: health care and emergency management; online classes; billing; workshops; community info; delivery of courses; administration; academic library. Q6: Right Hardware: 60% Yes, 40% No; need mobile access; in the process of getting fiber; I-TV; students in the rural areas do not have reliable access. Q7: Examples: on line courses would be more reasonable in both cost and time; it would tie the regions closer together; more participation. ; dial up is no longer viable Q9: Properly Trained: 60% Yes, 40% No; haven t been taught the basics; not sure what kind of training would be necessary. Q10: Meet Standards: 100% Yes; higher internet band width at an affordable price; I-TV; we will need to add additional capacity to keep up. Q11: Cost Prohibitive: 20% yes, 60% No, 20% Don t Know; there are very few ways of reducing the cost of installing infrastructure. Q12: How Important: 80% very Important, 20% somewhat; not everyone wants it; more chances for hackers; we must be connect to the rest of the region, state, nation, and world. Q13: Anything Else: we must make service available to everyone. Economic Development: Number of Participants- 4 Q5: Key uses of internet: ; research; business; buying and selling; pricing information; financial services; advertising; communication. Q6: Right Hardware: 33.3% Yes, 66.7% No; better broadband in the rural areas; fiber to the client is what is needed throughout the region. Q7: Examples: network could include everyone; it would allow for bigger businesses to start up in rural areas, currently the internet there will not support them. Q9: Properly Trained: 100% No; need to be provided with training. Q10: Meet Standards: 100% No; adequate in city limits but not outside them, rural routes. Q11: Cost Prohibitive: 50% Yes, 50% No; cost/ benefit is better in the urban areas; more people would use broadband if it were more affordable.

7 Q12: How Important: 100% Very Important; we need the capability to net work to all areas alike; the rural farmers need the internet as much as anyone else Q13: Anything Else: coverage is spotty at best; local providers participation is crucial for the success of MoBroadbandNow. Agriculture: Number of Participants- 10 Q5: Key uses of internet: Communication; market place; weather; news; product research and acquisition; client files; banking. Q6: Right Hardware: 66.7% Yes, 33.3% No; DSL; Laptop with current software; satellite with an air card is good coverage but not fast enough; telephone lines are not capable of broadband; still need reliable high speed internet. Q7: Examples: decrease amount of time; more connectivity, faster would increase business; profits will increase; allows for good marketing decisions; efficiency would increase. Q8: Encourage: 83.3% Yes, 16.7% No; farmers don t have time to sit at a computer and use the internet. Q9: Properly Trained: 83.3% Yes, 16.7% No Q10: Meet Standards: 50% yes, 50% no; we have DSL but are looking for something faster; terrain prohibits good access Q11: Cost Prohibitive: 20% Yes, 20% No, 60% Don t Know; it is a cost of business that will have to be fair; reduced costs would be great; cost/benefit is not acceptable. Q12: How Important: 60% Very Important, 40% Important; we need to keep improving it; need more access for good competition; need more technology that is serviced in a timely manner. Q13: Anything Else: satellite is slow and expensive and it is the only thing available to most farmers in the rural areas.

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