2010 Quest Software, Inc. ALL RIGHTS RESERVED. Trademarks. Third Party Contributions

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1 4.9 Evaluator Guide

2 2010 Quest Software, Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser's personal use without the written permission of Quest Software, Inc. The information in this document is provided in connection with Quest products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest products. EXCEPT AS SET FORTH IN QUEST'S TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest does not make any commitment to update the information contained in this document. If you have any questions regarding your potential use of this material, please contact: Quest Software World Headquarters LEGAL Dept 5 Polaris Way Aliso Viejo, CA USA Refer to our Web site for regional and international office information. Trademarks Quest, Quest Software, the Quest Software logo, Aelita, Akonix, Akonix L7 Enterprise, Akonix L7 Enforcer, AppAssure, Benchmark Factory, Big Brother, DataFactory, DeployDirector, ERDisk, Foglight, Funnel Web, I/Watch, Imceda, InLook, IntelliProfile, InTrust, Invertus, IT Dad, I/Watch, JClass, Jint, JProbe, LeccoTech, LiteSpeed, LiveReorg, MessageStats, NBSpool, NetBase, Npulse, NetPro, PassGo, PerformaSure, Quest Central, SharePlex, Sitraka, SmartAlarm, Spotlight, SQL LiteSpeed, SQL Navigator, SQL Watch, SQLab, Stat, StealthCollect, Tag and Follow, Toad, T.O.A.D., Toad World, vanalyzer, vautomator, vcontrol, vconverter, vessentials, vfoglight, voptimizer, vranter PRO, vreplicator, Vintela, Virtual DBA, VizionCore, Xaffire, and XRT are trademarks and registered trademarks of Quest Software, Inc in the United States of America and other countries. Other trademarks and registered trademarks used in this guide are property of their respective owners. Third Party Contributions Recovery Manager for Exchange contains some third party components (listed below). Copies of their licenses may be found on our website at COMPONENT LICENSE OR ACKNOWLEDGEMENT MIME MIME ZLib ZLib Recovery Manager for Exchange - Evaluator Guide Updated - November 01, 2010 Software Version - 4.9

3 CONTENTS INTENDED AUDIENCE CONVENTIONS ABOUT QUEST SOFTWARE, INC CONTACTING QUEST SOFTWARE CONTACTING QUEST SUPPORT ABOUT RECOVERY MANAGER FOR EXCHANGE TEST LAB REQUIREMENTS PERMISSION REQUIREMENTS TEST LAB SETUP STEP 1: SET UP MICROSOFT EXCHANGE SERVER STEP 2: CREATE TEST USER ACCOUNTS STEP 3: POPULATE MAILBOXES AND CREATE BACKUPS ADD ITEMS TO THE TESTUSER1 MAILBOX CREATE FULL BACKUP ADD ITEMS TO THE TESTUSER2 MAILBOX CREATE DIFFERENTIAL BACKUP STEP 4: DELETE ITEMS FROM TEST MAILBOXES STEP 5: SET UP RECOVERY MANAGER PERFORMING TEST RESTORES REGISTER A SOURCE STORAGE (FULL BACKUP) RESTORE MAILBOXES TO THEIR ONLINE HOME EXCHANGE SERVERS CHECK THE RESTORE RESULTS CLEAN UP YOUR TEST ENVIRONMENT RESTORE MESSAGES TO THEIR ONLINE HOME MAILBOXES STEP 1: FIND MESSAGES IN THE SOURCE STORAGE STEP 2: RESTORE MESSAGES TO THEIR HOME MAILBOXES RESTORE ATTACHMENT STEP 1: FIND ATTACHMENT IN THE SOURCE STORAGE STEP 2: RESTORE THE ATTACHMENT CHECK THE RESTORE RESULTS CLEAN UP YOUR TEST ENVIRONMENT REGISTER A SOURCE STORAGE (DIFFERENTIAL BACKUP) RESTORE MAILBOXES TO SEPARATE.PST FILES CHECK THE RESTORE RESULTS iii

4 Recovery Manager for Exchange DELETE ITEMS FROM THE TEST MAILBOX EXPORT MESSAGES TO INDIVIDUAL.MSG FILES STEP 1: FIND MESSAGES IN THE SOURCE STORAGE STEP 2: EXPORT MESSAGES CHECK THE RESTORE RESULTS EVALUATING INTEGRATION WITH BACKUP SOFTWARE CLEAN UP YOUR TEST ENVIRONMENT STEP 1: START EXCHANGE SERVER EMULATION USING RECOVERY MANAGER STEP 2: REDIRECT RESTORE TO THE RECOVERY MANAGER COMPUTER STEP 3: RESTORE BACKUP TO RECOVERY MANAGER STEP 4: COMPLETE REGISTRATION OF THE RESTORED DATABASE CONCLUSION iv

5 Evaluator Guide Intended Audience This document has been prepared to assist you in becoming familiar with the Recovery Manager for Exchange. The Evaluator Guide contains the information required to install and use the Recovery Manager for Exchange. It is intended for network administrators, consultants, analysts, and any other IT professionals using the product. Conventions In order to help you get the most out of this guide, we have used specific formatting conventions. These conventions apply to procedures, icons, keystrokes and cross-references. ELEMENT Select Bolded text Italic text Bold Italic text Blue text CONVENTION This word refers to actions such as choosing or highlighting various interface elements, such as files and radio buttons. Interface elements that appear in Quest Software products, such as menus and commands. Used for comments. Used for emphasis. Indicates a cross-reference. When viewed in Adobe Reader, this format can be used as a hyperlink. Used to highlight additional information pertinent to the process being described. Used to provide Best Practice information. A best practice details the recommended course of action for the best result. Used to highlight processes that should be performed with care. + A plus sign between two keystrokes means that you must press them at the same time. A pipe sign between elements means that you must select the elements in that particular sequence. 5

6 Recovery Manager for Exchange About Quest Software, Inc. Quest Software simplifies and reduces the cost of managing IT for more than 100,000 customers worldwide. Our innovative solutions make solving the toughest IT management problems easier, enabling customers to save time and money across physical, virtual and cloud environments. For more information about Quest go to Contacting Quest Software Mail Web site Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA USA Please refer to our Web site for regional and international office information. Contacting Quest Support Quest Support is available to customers who have a trial version of a Quest product or who have purchased a commercial version and have a valid maintenance contract. Quest Support provides around the clock coverage with SupportLink, our web self-service. Visit SupportLink at From SupportLink, you can do the following: Quickly find thousands of solutions (Knowledgebase articles/documents). Download patches and upgrades. Seek help from a Support engineer. Log and update your case, and check its status. View the Global Support Guide for a detailed explanation of support programs, online services, contact information, and policy and procedures. The guide is available at Support Guide.pdf. 6

7 Evaluator Guide About Recovery Manager for Exchange Quest Recovery Manager for Exchange rapidly and efficiently finds and recovers business-critical Exchange Server and Lotus Domino data. Organizations can reduce the cost of e-discovery in addition to providing end users with granular, message-level data recovery services. By using Recovery Manager, you can selectively retrieve items from online Exchange Servers, offline Exchange Server and Lotus Domino databases, and Personal Folders (.pst) files. The retrieved items can then be directly restored to a production Exchange Server or to.pst,.eml,.msg, or.txt files. Recovery Manager provides a search system to perform context-based searches in live Exchange Server mailboxes and public folders, offline Exchange Server and Lotus Domino databases, and Personal Folders (.pst) files using keywords and other search criteria. Rather than retrieving all data from a server, database, or file, you can retrieve only what is needed. Recovery Manager entirely eliminates the need for a recovery Exchange Server, making it easier for you to gain access to an offline Exchange Server database. You can restore an Exchange Server database from backup to any folder, and then access the database to search and selectively restore the data you need. Recovery Manager integrates with another Quest Software product Archive Manager, thus allowing you to quickly and easily export messages from Exchange Server databases, Lotus Domino databases, and Personal Folders (.pst) files into Archive Manager. 7

8 Recovery Manager for Exchange Test Lab Requirements For the purpose of the product evaluation, you need a test environment that includes: Active Directory domain with Microsoft Exchange Server 2003 Workstation or server that is a member of your test Active Directory domain Permission Requirements To set up your test lab and evaluate Recovery Manager, you must have administrative permissions in your test domain. It is recommended that you log on with a user account belonging to the Domain Admins group of your test domain. Test Lab Setup To set up your test lab, log on with a user account that belongs to the Domain Admins group of your test domain, and then perform the following steps. Step 1: Set Up Microsoft Exchange Server Install Microsoft Exchange Server 2003 in your test Active Directory domain. In this document, it is assumed that Exchange Server is installed with the default options. The name of the Exchange Server computer is assumed EXCHSERVER. Therefore, this is a placeholder for the actual name of your Exchange Server. In the next subsection, you should replace EXCHSERVER with your actual Exchange Server name. Step 2: Create Test User Accounts In your test Active Directory domain, create two user accounts and ensure that your test user accounts are configured to have mailboxes on your test Exchange Server. To create user accounts, you can use the Active Directory Users and Computers tool. By default, this tool creates mailbox-enabled user accounts. You just need to ensure that the appropriate server and store are selected for the user mailboxes. In this document, it is assumed that you have a default installation of Exchange Server, so the following settings should be specified for your test user accounts: Server: First Organization/First Administrative Group/EXCHSERVER Mailbox Store: First Storage Group/Mailbox Store (EXCHSERVER) In this document, the test users are referred to as TestUser1 and TestUser2. 8

9 Evaluator Guide Step 3: Populate Mailboxes and Create Backups In this step, you populate the test mailboxes and create two backups a full backup and a differential backup that you will use when performing your test restores. 3.1 Add Items to the TestUser1 Mailbox Using Microsoft Outlook or other mail client, send messages to TestUser1: One or more messages with the subject Evaluation One or more messages with the subject Test A message with a file attached; set the subject of this message to Test Attachment Using Microsoft Outlook or other mail client, connect to the TestUser1 mailbox and do the following: In the mailbox, create a new folder called Test, intended to contain mail items. Move the messages with the subject Test from the Inbox folder to the Test folder. 3.2 Create Full Backup Use the following steps to create a normal (full) backup of your Exchange Server: To create full backup 1. On your test Exchange Server computer, run Windows Backup. To run Windows Backup, select Start Run, type ntbackup, and then press ENTER. 2. If Windows Backup starts in the wizard mode, on the Welcome page, clear the Always start in wizard mode check box, and then click the Advanced Mode hyperlink. 3. On the Welcome tab, click the Backup Wizard button. Follow the steps in the Backup Wizard. 4. On the What to Back Up page, click Back up selected files, drives, or network data. 5. On the Items to Back Up page, expand the Microsoft Exchange Server node and its subnodes, and then select the check box next to the Microsoft Information Store item. 6. On the Where to Store the Backup page (Backup Type, Destination and Name as for Windows Server 2003 or later), ensure that the backup type is set to File, and then specify the path and name of the backup file. For example, you might specify C:\Backups\ as the path and FullBackup as the backup file name. 7. Click Next, and then click Finish. Wait while Windows Backup creates the backup. Later, you will need to access backup files from a remote computer running Recovery Manager. Therefore, you need to share the folder used to store the backup files. To share the folder, use the Sharing tab in the folder s Properties dialog box. 3.3 Add Items to the TestUser2 Mailbox After creating the full backup but before creating a differential backup, you need to populate the mailbox of the second test user. This ensures that the differential backup contains some data not included in the last normal (full) backup. You need to create the same items as you created in the mailbox of the first test user. 9

10 Recovery Manager for Exchange Using Microsoft Outlook or other mail client, send messages to TestUser2: One or more messages with the subject Evaluation One or more messages with the subject Test A message with a file attached; set the subject of this message to Test Attachment With Microsoft Outlook or other mail client, connect to the TestUser2 mailbox and do the following: 1. In the mailbox, create a new folder called Test, intended to contain mail items. 2. Move the messages with the subject Test from the Inbox folder to the Test folder. Now you are ready to create a differential backup of your test Exchange Server. 3.4 Create Differential Backup To create differential backup 1. On your test Exchange Server, run Windows Backup. To run Windows Backup, select Start Run, type ntbackup, and press ENTER. 2. If Windows Backup starts in the wizard mode, on the Welcome page, clear the Always start in wizard mode check box, and click the Advanced Mode hyperlink. 3. On the Welcome tab, click the Backup Wizard button. Follow the steps in the Backup Wizard. 4. On the What to Back Up page, click Back up selected files, drives, or network data. 5. On the Items to Back Up page, expand the Microsoft Exchange Server node and its subnodes, and then select the check box next to the item Microsoft Information Store. 6. On the Where to Store the Backup page (Backup Type, Destination and Name as for Windows Server 2003 or later), ensure that the backup type is set to File, and then specify the path and name of the backup file. For example, you might specify C:\Backups\ as the path and DifferentialBackup as the backup file name. 7. Click Next. Then, click the Advanced button. 8. From the list on the Type of Backup page, select Differential. 9. Follow the Backup Wizard and accept the default settings. When the wizard is completed, click Finish. Wait while Windows Backup creates the backup. Since you will need to access backup files from a remote computer running Recovery Manager, ensure that you have shared the folder used to store the backup files. You can do this from the Sharing tab in the folder s Properties dialog box. Step 4: Delete Items from Test Mailboxes Use Microsoft Outlook or other mail client to delete the following items from the TestUser1 mailbox and the TestUser2 mailbox: The messages with the subject Evaluation The messages with the subject Test Attachment The Test folder After that, empty the Deleted Items folder in each of the test mailboxes. 10

11 Evaluator Guide Step 5: Set Up Recovery Manager Install Recovery Manager on a workstation or server that is a member of your test Active Directory domain. In this document, we assume that Recovery Manager is installed on a computer other than that running your test Exchange Server. For the purposes of this evaluation (see Evaluating Integration with Backup Software on page 17), Recovery Manager should not be installed on a computer running Exchange Server. The computer where you are installing Recovery Manager must be a member of your test domain. For instructions on how to install Recovery Manager and configure it for working with Exchange Server databases, see the Recovery Manager User Guide supplied with this release. Once you have installed and configured Recovery Manager, you can start working with this product: Select Start Programs Quest Software Recovery Manager for Exchange. Performing Test Restores This section outlines the procedures you can use to restore the following items from a normal (full) backup or from a differential backup of your Exchange Server: Entire mailboxes Selected messages A file attached to a selected message Specifically, following the steps in this section, you can Use the full backup to restore the items you deleted from the TestUser1 mailbox. Use the differential backup to restore the items you deleted from the TestUser2 mailbox. The procedures outlined in this section assume that Recovery Manager directly accesses backup media. This option only allows you to restore data from OpenTape Format (OTF) backups created with EMC Legato NetWorker. Tape Archive (TAR) format backups created with Veritas NetBackup. Microsoft Tape Format (MTF)-compliant backups, such as backups created with Windows Backup or Symantec Veritas Backup Exec. You can also have Recovery Manager integrate with third-party software to access backups, which provides more flexibility and support for various backup formats (see Evaluating Integration with Backup Software on page 17.) 11

12 Recovery Manager for Exchange Register a Source Storage (Full Backup) First, you need to extract the Exchange store database from your full backup and register that database with Recovery Manager. You can accomplish this task by using the Add Storage Wizard. To register source storage from the full backup 1. In the left pane of the Recovery Manager main window, select the console tree root Quest Recovery Manager for Exchange. The right pane displays the task pad view. 2. In the task pad view, click anywhere in the Register Storages box. Follow the instructions in the Add Storage Wizard. 3. On the Select How to Add Storages page, select Access Exchange and/or Domino backups directly, and click Next. 4. On the Add Exchange Stores and Domino Databases page, click Add. 5. In the Select Stores dialog box, click Catalog Backups. The Catalog Wizard starts. 6. On the Select Type of Backup Media page, select Backup files, and click Next. 7. On the Add Backup Files page, click Add. 8. Use the dialog box that opens to locate and select the file that holds the full backup (FullBackup.bkf). When finished, click Open. 9. On the Add Backup Files page, click Next. Wait while the wizard catalogs the backup file. When the cataloging operation is complete, click Finish on the Cataloging Media page. 10. In the Select Stores dialog box, click the plus sign (+) next to the list entry representing the malbox store. 11. In the Backup Dates column, select the check box next to the date that represents the full backup, and click OK. 12. On the Add Exchange Stores and Domino Databases page, click Next. 13. On the Specify Database Location page, click Next. Wait while the wizard extracts and registers the mailbox store database. 14. On the Add Storage Wizard Completed page, click Finish to close the wizard. Once you have completed the Add Storage Wizard, a new source storage appears in the Source Storages node in the console tree (left pane of the Recovery Manager main window). You can select that storage and use commands on the Action menu to restore data from that storage. Restore Mailboxes to Their Online Home Exchange Servers You can restore entire mailboxes with all their content and settings, including contacts, notes, calendar entries, and tasks. To restore mailboxes to their online home Exchange Servers 1. In the console tree, expand the Source Storages node to select the Mailbox Store subnode. 2. In the right pane, select the TestUser1 mailbox. 3. Select Action Restore. The Mailbox Restore Wizard starts. 12

13 Evaluator Guide 4. On the Select Type of Target Storage page, select Restore each mailbox to its home Exchange Server, and click Next. 5. On the Specify Target Domain page, in the Domain box, specify your test Active Directory domain. When finished, click Next. 6. On the How to Handle Missing Target Mailboxes? page, select Do not create missing mailboxes, and follow the instructions in the wizard to complete the mailbox restore operation. Check the Restore Results You can use Microsoft Outlook or other mail client to connect to the TestUser1 mailbox and to verify that all the messages you deleted are now restored. The Test folder is also restored along with all its contents. Clean Up Your Test Environment 1. Use Microsoft Outlook or other mail client to delete the following items from the TestUser1 mailbox: The messages with the subject Evaluation The messages with the subject Test Attachment The Test folder 2. Empty the Deleted Items folder in the TestUser1 mailbox. Restore Messages to Their Online Home Mailboxes Step 1: Find Messages in the Source Storage To find messages in the source storage 1. In the console tree, select the Find node. The right pane displays the Find view. 2. In the Find view, click the Browse button next to the Search in box. 3. In the dialog box that opens, select the check box next to the Mailbox Store node, and click OK. 4. In the Find view, select Messages in the Look for box. 5. In the Find words box on the Messages tab, type Evaluation. 6. Click Find Now. Wait while Recovery Manager completes the search. Step 2: Restore Messages to Their Home Mailboxes To restore messages to their home mailboxes 1. In the Search results list, select the check boxes next to the messages, and click Restore. The Message Restore Wizard starts. 2. On the Select Grouping Option page, select Group messages by mailboxes, and click Next. 13

14 Recovery Manager for Exchange 3. On the Select Type of Target Storage page, select Home Exchange Server, and click Next. 4. On the Specify Target Domain page, in the Domain box, specify your test Active Directory domain. When finished, click Next. 5. On the How to Handle Missing Target Mailboxes? page, select Do not create missing mailboxes, and follow the instructions in the wizard to complete the message restore operation. Restore Attachment Step 1: Find Attachment in the Source Storage To find attachment in the source storage 1. In the console tree, select the Find node. The right pane displays the Find view. 2. In the Find view, click the Browse button next to the Search in box. 3. In the dialog box that opens, select the check box next to the Mailbox Store node, and click OK. 4. In the Find view, select Attachments in the Look for box. 5. In the Find words box on the Messages tab, type Test Attachment. 6. Click Find Now. Wait while Recovery Manager completes the search. Step 2: Restore the Attachment To restore the attachment 1. In the Search results list, select the check box next to the attachment, and click Restore. The Attachment Restore Wizard starts. 2. Use the Restore to folder box to enter the path to the folder where you want to restore the attachment. 3. Click Next. Wait while the wizard restores the selected attachment. 4. Click Finish to close the wizard. Check the Restore Results Open the target folder to verify that the attachment is restored. Clean Up Your Test Environment Before you start working with a new backup of the same Exchange store, you need to delete the old registration information for that store along with the database files extracted from the earlier backup: 1. In the console tree, expand the Source Storages node, and select the Mailbox Store subnode. 2. Select Action Delete. 3. In the confirmation message box, click Yes. 14

15 Evaluator Guide Register a Source Storage (Differential Backup) To restore data from a differential backup, you need to register a source storage the Exchange store database, extracted from the full backup, and updated with the differential backup. The Add Storage Wizard provides the facility to accomplish this. Before you register a source storage from the differential backup, clean up your test environment as described in Clean Up Your Test Environment on page 14. First, you need to catalog both the full backup and the differential backup. The full backup is already cataloged: you did this when you registered the source storage from that backup. Therefore, you only need to catalog the differential backup and register the Exchange store from that backup by using the Add Storage Wizard. To register source storage from the differential backup 1. In the left pane of the Recovery Manager main window, select the console tree root Quest Recovery Manager for Exchange. The right pane displays the task pad view. 2. In the task pad view, click anywhere in the Register Storages box. Follow the instructions in the Add Storage Wizard. 3. On the Select How to Add Storages page, select Access Exchange and/or Domino backups directly, and click Next. 4. On the Add Exchange Stores and Domino Databases page, click Add. 5. In the Select Stores dialog box, click Catalog Backups. The Catalog Wizard starts. 6. On the Select Type of Backup Media page, select Backup files, and click Next. 7. On the Add Backup Files page, click Add. 8. Use the dialog box that opens to locate and select the file that holds the differential backup (DifferentialBackup.bkf). When finished, click Open. 9. On the Add Backup Files page, click Next. Wait while the wizard catalogs the backup file. When the operation is complete, click Finish on the Cataloging Media page. 10. In the Select Stores dialog box, click the plus sign (+) next to the list entry representing the malbox store. 11. In the Backup Dates column, select the check box next to the date that represents the differential backup, and click OK. 12. On the Add Exchange Stores and Domino Databases page, click Next. 13. On the Specify Database Location page, click Next. Wait while the wizard extracts and registers the mailbox store database. 14. On the Add Storage Wizard Completed page, click Finish to close the wizard. Once you have completed the Add Storage Wizard, Recovery Manager is ready to restore data from the new source storage. You can restore mailbox items that were added after the creation of the full backup (and thus not included in the full backup), as the new source storage also includes the data held in the differential backup. 15

16 Recovery Manager for Exchange For example, you can restore the items that were added to the TestUser2 mailbox after you created the full backup (see Test Lab Setup on page 8). Use the steps described earlier in this section to restore items from the new source storage (see Restore Messages to Their Online Home Mailboxes on page 13 and Restore Attachment on page 14). You only need to change the name of the target mailbox specify TestUser2 rather than TestUser1 when selecting the target mailbox. Restore Mailboxes to Separate.Pst Files You can use Recovery Manager to restore entire mailboxes to a specified location. In this test, the TestUser2 mailbox will be restored to a Personal Folders (.pst) file. To restore mailboxes to separate.pst files 1. In the left pane of the Recovery Manager main window, select the console tree root Quest Recovery Manager for Exchange. The right pane displays the task pad view. 2. In the task pad view, click anywhere in the Restore Mailboxes box. Follow the instructions in the Mailbox Restore Wizard. 3. On the Add Mailboxes to Restore page, click Add. 4. In the dialog box that opens, expand the Mailbox Store node, and select the check box next to the TestUser2 mailbox. When finished, click OK. 5. On the Add Mailboxes to Restore page, click Next. 6. On the Select Type of Target Storage page, click Restore each mailbox to a separate.pst file, and click Next. 7. On the Specify Target.Pst Files Options page, click Browse to locate and select the folder where you want to create the target.pst file. When finished, click OK. 8. Follow the steps in the wizard to complete the restore operation. Check the Restore Results You can use Microsoft Outlook or other mail client to open the TestUser2.pst file in the location you specified in the Mailbox Restore Wizard and to verify that all the messages you deleted are now restored. The Test folder is also restored along with all its contents. Delete Items from the Test Mailbox Use Microsoft Outlook or other mail client to delete the following items from the TestUser2 mailbox: The messages with the subject Evaluation The messages with the subject Test Attachment The Test folder After that, empty the Deleted Items folder in the TestUser2 mailbox. 16

17 Evaluator Guide Export Messages to Individual.Msg Files You can use Recovery Manager to find the messages you deleted from a mailbox and export them to preferred format. In this test, messages are exported to separate.msg files. Step 1: Find Messages in the Source Storage To find messages in the source storage 1. In the console tree, select the Find node. The right pane displays the Find view. 2. In the Find view, click the Browse button next to the Search in box. 3. In the dialog box that opens, select the check box next to the Mailbox Store node, and click OK. 4. In the Find view, select Messages in the Look for box. 5. In the Find words box on the Messages tab, type Evaluation. 6. Click Find Now. Wait while Recovery Manager completes the search. Step 2: Export Messages To export messages 1. In the Search results list, select the check boxes next to the messages, and click Restore. The Message Restore Wizard starts. 2. On the Select Grouping Option page, select Do not group messages, and click Next. 3. On the Select Action for Messages page, select Export each message to a separate.msg file, and click Next. 4. On the Specify Options for Target.Msg Files, click Browse to browse for and select the location where you want to generate target.msg files. 5. Click Next and follow the instructions in the wizard to complete the message export operation. Check the Restore Results You can inspect the.msg files generated in the location you specified in Step 2: Export Messages to verify that the messages are now exported to the selected format. Evaluating Integration with Backup Software This section describes how to register a source storage from a backup managed by third-party backup software. Windows Backup is used as an example to illustrate how Recovery Manager integrates with backup software. Similar procedures are applicable to other software, such as Symantec Veritas Backup Exec, Veritas NetBackup, and Computer Associates BrightStor ARCserve Backup, provided that client components of this software are installed on the computer running Recovery Manager. For details on how to use third-party backup software in conjunction with Recovery Manager, see the Recovery Manager User Guide. 17

18 Recovery Manager for Exchange Recovery Manager integrates with backup software to locate and access existing Exchange backups, regardless of the backup format, type of media, or storage device. To provide interoperability with backup software, Recovery Manager offers the following methods for registering storages from backups: METHOD Exchange Server emulation Access to backup server DESCRIPTION The computer running Recovery Manager appears as an Exchange Server to the backup software. You can restore Exchange Server backups by redirecting the restore to the Recovery Manager computer. Recovery Manager connects to a backup server that is part of the backup infrastructure, issues requests for backups stored on that server, and uses standard protocols to retrieve the backups and restore data from them. Access to backup server is only used to integrate with such backup software products as EMC Legato NetWorker, IBM Tivoli Storage Manager, Microsoft Data Protection Manager, and InMage Scout. To integrate with other products, Recovery Manager uses the Exchange Server Emulation method. Access to backup server is only used to integrate with such backup software products as EMC Legato NetWorker, IBM Tivoli Storage Manager, Microsoft Data Protection Manager, and InMage Scout. To integrate with other products, Recovery Manager uses Exchange Server emulation. This section illustrates how to use the first of these methods Exchange Server emulation. In principle, this method enables Recovery Manager to integrate with any backup software that is capable of backing up and restoring Exchange Server data. General steps in the restore process are: Step 1: Start Exchange Server Emulation Using Recovery Manager Step 2: Redirect Restore to the Recovery Manager Computer Step 3: Restore Backup to Recovery Manager Step 4: Complete Registration of the Restored Database In the scenario considered in this section, Windows Backup is running on the Exchange Server computer while Recovery Manager is running on a different computer. As a result, Windows Backup restores the backup to the remote Exchange Server. This scenario is typical when using the Exchange Server emulation method. When restoring an Exchange backup, you must ensure that your backup software is configured to restore data to a remote server. Exchange Server emulation only works if Microsoft Exchange Server is not installed on the computer running Recovery Manager. 18

19 Evaluator Guide Clean Up Your Test Environment Before you start working with a new backup of the same Exchange store, you need to delete the registered storage associated with that store along with the database files extracted from the earlier backup. To delete the registered storage and the extracted database files 1. In the console tree, expand the Source Storages node, and click the Mailbox Store subnode. 2. Select Action Delete. 3. In the confirmation message box, click Yes. Step 1: Start Exchange Server Emulation Using Recovery Manager To start Exchange Server emulation 1. In the console tree, select Quest Recovery Manager for Exchange. The right pane displays the task pad view. 2. In the task pad view, click anywhere in the Register Storages box. Follow the instructions in the Add Storage Wizard. 3. On the Select How to Add Storages page, select Access Exchange backups with third-party software. 4. From the Select the software to access backups with list, select Windows Backup. 5. Click Next. 6. On the Specify Exchange Server Emulation Options page, select Exchange Server 2000, 2003, or 2007, and click Next. 7. On the Specify Database Location page, click Next. 8. Wait until the Status box on the Emulating Exchange Server page displays Emulation started. Waiting for connection from backup application. The computer running Recovery Manager now appears as an Exchange Server to the backup software. You can now restore Exchange backups to the Recovery Manager computer. The evaluation scenario considered in this section assumes that Windows Backup is running on a different computer. Therefore, you need to have Windows Backup redirect restore to the computer running Recovery Manager. The procedure of redirecting restore to the computer running Recovery Manager is described in Step 2: Redirect Restore to the Recovery Manager Computer on page 20. The requirement to redirect restore to the remote computer is typical when you use backup software in conjunction with Recovery Manager in the Exchange Server emulation mode. For instructions on how to restore data to a remote Exchange Server by using your particular backup software, refer to documentation from your backup software vendor. 19

20 Recovery Manager for Exchange Step 2: Redirect Restore to the Recovery Manager Computer This subsection describes how to configure Windows Backup to restore Exchange data to the remote computer running Recovery Manager. To redirect resrtore to the Recovery Manager computer 1. On your test Exchange Server computer, run Windows Backup. To run Windows Backup, select Start Run, type ntbackup, and then press ENTER. 2. If Windows Backup starts in the wizard mode, on the Welcome page, clear the Always start in wizard mode check box, and then click the Advanced Mode hyperlink. 3. Click the Backup tab, and then select Tools Remote Store. 4. In the Remote Store dialog box, enter the name of the computer running Recovery Manager, and then click OK. Windows Backup is now ready to restore an Exchange backup to the computer running Recovery Manager. Step 3: Restore Backup to Recovery Manager To restore backup to Recovery Manager 1. In Windows Backup, click the Restore tab (Restore and Manage Media as for Windows Server 2003). 2. In the left pane of the Restore tab, expand the File node. 3. Expand the node that represents the media containing your full backup (File FullBackup.bkf as for Windows Server 2003), and then select the check box next to \Microsoft Information Store\First Storage Group. In this step it is assumed that you created the full backup using Windows Backup on this Exchange Server computer (see 3.2 Create Full Backup on page 9). 4. Click Start Restore. 5. In the Restoring Database Store dialog box, do the following: a) In the Restore To box, type the name of the computer running Recovery Manager. b) In the Temporary location for log and patch files box, type a local path to a folder, such as C:\TempLogs. It is a local path on the computer running Recovery Manager. This computer must have enough free disk space to accommodate the log and patch files. c) Select the Last Backup Set check box (Last Restore Set as for Windows Server 2003). 6. When finished, click OK. 7. Wait while Windows Backup restores the backup. When finished, in the Restore Progress dialog box, click Close. Once you have completed these steps, go to the computer running Recovery Manager to complete registration of the restored database. The relevant procedure is described in Step 4: Complete Registration of the Restored Database on page

21 Evaluator Guide Step 4: Complete Registration of the Restored Database On the Recovery Manager computer, proceed with the following steps in the Add Storage Wizard: To complete registration of the restored database 1. On the Emulating Exchange Server page, click Next. 2. Wait while the wizard registers the database. 3. When the operation is complete, click Finish to close the wizard. Once you have completed the Add Storage Wizard, a new source storage named Mailbox Store appears in the Source Storages node in the console tree. You can select the Mailbox Store storage and use commands on the Action menu to restore data from that storage (see Restore Messages to Their Online Home Mailboxes on page 13). 21

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