Implementing Cisco Managed Services Solution (MSS)
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1 Implementing Cisco Managed Services Solution (MSS) CCS-2041 Jan Husack 1
2 The Operational Support System (OSS) People Processes Tools 2
3 Running Infrastructure Services is different than Managed (Value Added) Services (NOC) Operations Service Assurance Service Fulfillment Fulfillment Active Network Abstraction (ANA) Assurance Oracle Configuration Engine Fulfillment Assurance IP Solutions Center: Security Management Managed Security Services (MSS 1.x) Traditional Business Interconnect Wholesale or Internet based Interconnect 3
4 Cisco MSS 1.x is a subset of the NGOSS Solution for Managed IP Services (NGOMIS) Remote Moves, Adds & Change Provisioning of handsets Remote QoS SLA management Voice A Catalyst Demo for TeleManagement World, Nice 2007 (Extended MSS 1.x solution) Managed IPSec VPN Managed Firewall Branch Office B Multi-Tenant SMB Building Enhanced Security Network Remote monitoring of VPN and Firewall performance Remote monitoring and automated provisioning of ISR Branch Office A Deep Packet SMB Inspection or Branch (Cisco Office SCE) Branch Office C Service Provider NOC Service Management Frame Service Provider NOC NGOMIS Executive Executive Ops Ops Console Console NGOMIS Customer Customer Portal Portal NGOSS Compliant OSS Mediation Integration Layer + adapters MTOSI OSS/J IPDR (Usage) Service Fulfillment Service Fulfillment Service Assurance Service Assurance Service Mediation & Billing IP Solutions Center (ISC) Security Mgr Product Lifecycle Management Configuration Policy Control Engine System IP Solutions Active Network Active Performance Network Center: Abstraction Security Management Abstraction & SLA Management (ANA) Reporting (ANA) System Oracle Mediation & QOE Analysis Charging & Invoicing 4
5 A use case to highlight some consideration for MSS implementation Operations Customer Relationship Management Service Management & Operations Resource Management & Operations Supplier / Partner Relationship Management Infrastructure Management Service Fulfillment Service Assurance Configuration Engine IP Solutions Center: Security Management Oracle Active Network Abstraction (ANA) Supply Partner Resource Management 5
6 Initial ISR(CPE) Configuration (Bootstrap Config) used as part of MSS 1.x Initial / Infrastructure / Bootstrap Configuration hostname CPE IN-S2 username cisco password 0 cisco aaa new-model aaa session-id common interface FastEthernet0/0 ip address interface FastEthernet0/1 ip address ip route snmp-server community ciscohh RW snmp-server enable traps snmp authentication linkdown linkup coldstart warmstart snmp-server enable traps isakmp policy add snmp-server enable traps isakmp policy delete snmp-server enable traps isakmp tunnel start snmp-server enable traps isakmp tunnel stop snmp-server enable traps ipsec cryptomap add snmp-server enable traps ipsec cryptomap delete snmp-server enable traps ipsec cryptomap attach snmp-server enable traps ipsec cryptomap detach snmp-server enable traps ipsec tunnel start snmp-server enable traps ipsec tunnel stop snmp-server enable traps cpu threshold snmp-server enable traps eigrp snmp-server enable traps flash insertion removal snmp-server enable traps isdn call-information snmp-server enable traps isdn layer2 snmp-server enable traps isdn chan-not-avail snmp-server enable traps isdn ietf snmp-server enable traps bgp snmp-server enable traps memory bufferpeak snmp-server enable traps mpls ldp snmp-server enable traps mpls traffic-eng Service Assurance Service Fulfillment snmp-server enable traps mpls vpn snmp-server enable traps msdp snmp-server enable traps mvpn snmp-server enable traps ospf state-change snmp-server enable traps ospf errors snmp-server enable traps ospf retransmit snmp-server enable traps ospf lsa snmp-server enable traps ospf cisco-specific statechange nssa-trans-change snmp-server enable traps ospf cisco-specific statechange shamlink interface-old snmp-server enable traps ospf cisco-specific statechange shamlink neighbor snmp-server enable traps ospf cisco-specific errors snmp-server enable traps ospf cisco-specific retransmit snmp-server enable traps ospf cisco-specific lsa snmp-server enable traps cpu threshold snmp-server host version 2c ciscohh logging cns trusted-server all-agents cns trusted-server all-agents cns event source FastEthernet0/1 failover-time 10 reconnect-time 15 cns event backup cns config notify all interval 5 old-format cns config partial cns exec 80 end Site engineer deploy devices and devices boot up providing basic IP reachability to MSS setup in Etisalat NOC. CNS Agent initiate connection with CNS-CE (Configuration Engine). CNS-CE informs ISC about the existing device getting live on the coming up on the network. 6
7 IPSec with GRE Full-Mesh ISC generated as part of MSS 1.x Service Configuration Service Fulfillment Configlet #1, Job ID 143 (Created: :18:30) crypto isakmp policy 10 encr 3des hash md5 group 2 lifetime authentication pre-share crypto ipsec transform-set ISC_TS_1 ah-sha-hmac crypto isakmp invalid-spi-recovery ip access-list extended ISC_IPSEC_ACL_1 permit crypto map ISC_CME 1 ipsec-isakmp set peer match address ISC_IPSEC_ACL_1 set transform-set ISC_TS_1 set security-association lifetime seconds 144 set security-association lifetime kilobytes set pfs group5 description Provisioned by ISC: Peer location = Site_1 device = CPE IN-S2 interface Tunnel0 description Provisioned by ISC: Peer location = Site_1 device = CPE IN-S2 tunnel source Hssi1/0 tunnel destination ip unnumbered FastEthernet0/1 keepalive 10 3 ip mtu bandwidth exit ip route Null0 249 crypto isakmp key XIUPn87UL4yYIgQ1wh950pj1QXDjUmPALHq2QTGLZKLPUI2nTLOSpU8D Q9nJ4bKVYM1ZsqUmPAYCwYrWZU3eLJUCKvy98TnD7jZO4D52vDlTWyu5 9nJXKBDCfGYUcUP address no-xauth ip access-list extended ISC_IPSEC_ACL_2 permit ip route Null0 249 crypto isakmp key Xm2CPULJDYIUQ1haQj1HUmbzhH027UTJuL0TrPdUnTLO3ApI8ZLQ9n74P BUZVA10RsxUxcPA6lYGCPwYUrUXWZDUXBJ2KfvU48viTKqD17Uj8ODS2r vl3yu579ojaxk address no-xauth interface Hssi1/0 description Provisioned by ISC (public interface) crypto map ISC_CME exit interface FastEthernet0/1 description Provisioned by ISC (private interface) exit router ospf 2650 network area 2 crypto isakmp nat keepalive 5 ISC activates services already configured for the Customer ISC completes configuration audit for the deployed service Etisalat NOC engineer perform Functional Audit Service is successfully deployed. 7
8 MSS setup for small scale based on initial Business Model deploying 2500 ISRs 3 rd party Order Mgmt, Workflow) Customer Portals with RBAC BQL API Zero-Touch Provisioning CNS Config Engine IPSec Provisioning ISC Operator Console Data Store Oracle Discovery ANA GW/Unit Fault v490, (4 CPUx1.5GHz), 16GB RAM 150GB HD, Solaris 10 v490, (4 CPUx1.35GHz), 16GB RAM 150GB HD, Solaris 8 Server #3 VNEs VNEs ISR ANA VNEs Server #1 Server #2 ISR Platform Implementation of Cisco MSS1.1 at Etisalat In two locations: Abu Dhabi, Electra Street Dubai, Zabeel Road 8
9 Orchestration of People, Processes and Tools is the Key for Managed Services Technology use can be often demonstrated in show cases like the NGOMIS Catalyst demo Managed Services are a perfect example of the combination of people, processes and tools required to perform efficiently Any type of Managed Services (or SLA) impact the business or operational model in place 9
10 Q and A 10
11 Complete Your Online Session Evaluation Presenter: Jan Husak, CA Solutions Architect Session: CCS-2041 Win fabulous prizes; Give us your feedback Receive ten Passport Points for each session evaluation you complete Go to the Internet stations located throughout the Convention Center to complete your session evaluation Drawings will be held in the World of Solutions Tuesday, June 20 at 12:15 p.m. Wednesday, June 21 at 12:15 p.m. Thursday, June 22 at 12:15 p.m. and 2:00 p.m. 11
12 12
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