Communications Audit Report 2015 Summary
|
|
- David Virgil Parrish
- 8 years ago
- Views:
Transcription
1 Communications Audit Report 2015 Summary
2 PROJECT OVERVIEW 10k Consulting was engaged by Camp Hill State Infants and Primary School (CHSIPS) to complete an in-depth Communications Audit. CHSIP School Principal Deborah Driver commissioned the audit process, in conjunction with the School Executive Council. The function of the Communications Audit was to ascertain what elements of the communications process were successful, which areas were in need of improvement and to determine the best practice required to ensure the school was communicating at its absolute best, whereby maximising the engagement of all stakeholders. The 10k Consulting Communications Audit commenced on 23 March The scope of the Communications Audit was as follows: Analysis of existing communications vehicles Leadership / Senior Staff interviews The co-ordination of a communications survey The development of a Communications Assessment Matrix using key performance measures The development of a needs-based Communications Plan
3 EXECUTIVE SUMMARY The communications audit process was designed to assess the current communications landscape, and determine if and where improvements could be made. Camp Hill State Infants and Primary School commissioned 10k Consulting, via tender, to undertake the audit process and produce a report with key recommendations ready for implementation. The communications audit process commenced on 23 March 2015 and culminated in a report delivered to the school by the end of May The first step in the audit process was to assess the current communications landscape. The methods by which this was conducted include: Analysis of existing communications vehicles Leadership & senior staff interviews The coordination of a communications survey The assessment of communications culminated in the development of the Communications Assessment Matrix, which highlighted the 5 main channels for communication and their current rating. In short, the results were as follows: Newsletter: Below Average Teacher s: Average Website: Below Average CPR s: Above Average Staff Notices: Above Average Quantitative and Qualitative survey results provided further insights that highlighted current communications landscapes strengths and weaknesses, blockages and untapped opportunities. Current Communications Landscape Strength: o The schools communication is exceptionally thorough Current Communications Landscape Weakness: o The volume of information produced by CHSIPS is very large o There is overlap between the information communicated by the school newsletter, CPR s and teacher s.
4 Current Communications Landscape Blockage: o The process by which communication is developed is the biggest blockage in the current communications landscape. Current Communications Landscape Untapped Opportunity: o The currently limited use of technology is a largely untapped opportunity for CHSIPS Armed with this key data, the audit has culminated in the development of five Key Recommendations for Camp Hill State Infants and Primary School. Recommendation #1: Create 5 key channels of information and reduce the volume and overlap of information Currently there is significant overlap between the various channels of communication. Meaning, some information is communicated several times via multiple channels, and other pieces are not communicated at all. This happens because of the lack of clarity around each channel. Each key area needs to maintain focus and consistency about and within their channel. There will, at times, be overlap in messages disseminated, but the communications should be from that channels perspective. Recommendation #2: Maintain a centrally managed Contact Information System to improve efficiency and accuracy of information dissemination to target groups. Results from the survey indicated that parents are unhappy with the current system for the dissemination of information. Both quantitative and qualitative feedback from the survey was clear. School based communications need to come from the school. The simplest way for this to occur is for the school administration to formalise their database via the use of a master contact list, regularly updated with an annual information overhaul. Recommendation #3: Web-based newsletter system that enables abbreviated presentation and connection to the website It became clear throughout the audit process that the Newsletter was a component of school communications that was quite time consuming from a production perspective, as well as cumbersome and difficult to read for parents due to its size and format.
5 These issues could be resolved by the introduction of a web-based system. The use of such a system will help alleviate the need for staff to spend long periods of time formatting the newsletter, as well as allowing for webbased solutions to make readership easier such as clickable links, expandable content etc... Recommendation #4: Create and implement clear operating rules around the Push and Pull communications principles. The school can maximise the opportunity around the Communications Audit process by clearly defining Push and Pull communications going forward and embarking on a re-education process with the wider school community. Push Communications are where the sender is firmly in control choosing the recipient, the timing and the amount of information given. Pull Communications are where the recipient is in control, allowing them to determine what information they need and when they need it. 98% of current school communications are Push Communication. The school can shift a portion of communications over to a pull strategy through a reeducation process. A key factor to successfully transitioning to a clear Push/Pull strategy is that pull based repositories MUST be kept up to date. Recommendation #5: P&C and school newsletters combined to reduce the amount of information being duplicated / circulated. Another means by which the school can streamline communications is by combining the P&C and school newsletters. Over 67% of respondents to the survey would like to see the school newsletter and P&C Newsletter to have similar attributes / structure. There will also need to be a repository of P&C related information on the website, so parents can pull information as required. Whether this is maintained on the school website or a separate P&C website is a decision between school and P&C, however it needs to be addressed with responsibilities (and timelines for implementation) allocated and information updated accordingly. PROCESS FOR IMPLEMENTATION We advocate the following process for implementation: 1. The School Executive determine the order of priority in addressing the recommendations 2. The School Executive develop a timeline for implementation (we are happy to assist and guide the Executive in this process)
6 3. The School Executive meets with the respective faculties, staff and parent communities involved to discuss the report recommendations, future plans and goals and agree on a timeline for implementation 4. The process of preparation for transition commences. This process is closely managed, to ensure engagement and clarity of the mission for all members involved, as they prepare for change. 5. When poised for rollout, the process is introduced to the broader school community. 6. Change is implemented. It is hoped that the findings and recommendations detailed in this report are implemented in due course for the benefit of the Camp Hill State Infants and Primary School.
Job Description. Industry business analyst. Salary Band: Purpose of Job
Job Description Job Title: Industry business analyst Division/Company: Industry Policy/Payments UK Reporting To: Director of Industry Policy Salary and: C Purpose of Job To provide thought leadership and
More informationNational Qualifications Accounting Review Report
National Qualifications Accounting Review Report May 2016, version 1.0 01 Background As part of SQA s initial evaluation of the new National Qualifications, we carried out two pieces of research earlier
More informationMarketing, Recruitment and Admissions. Marketing Strategy 2013-2015
Marketing, Recruitment and Admissions Marketing Strategy 2013-2015 November 2013 The Marketing Strategy is created cooperatively by the Department s marketing managers and exists to advance the University
More informationProducing Regional Profiles Based on Administrative and Statistical Data in New Zealand
Proceedings 59th ISI World Statistics Congress, 25-30 August 2013, Hong Kong (Session STS021) p.1489 Producing Regional Profiles Based on Administrative and Statistical Data in New Zealand Michael Slyuzberg
More informationBrown University Libraries Technology Plan, 2015-2017
Brown University Libraries Technology Plan, 2015-2017 Technology Vision Brown University Library creates, develops, promotes, and uses technology to further the Library s mission and strategic directions
More informationThe Gavi grant management change process
The Gavi grant management change process Overall change process Frequently asked questions June 2015 1. How was it decided that grant management changes were needed? Over recent years, through a series
More informationHow To Manage A Business
COREinternational s organizational effectiveness approach 174 Spadina Avenue, Suite 407 Toronto, ON M5T 2C2 Tel: 416-977-2673 or 800-361-5282 Fax: 866-766-2673 www.coreinternational.com Contents Introduction...
More informationHealth Consumers Council - Strategic Plan 2013-2015
Health Consumers Council - Strategic Plan 2013-2015 Vision: Western Australian health consumers achieve the best possible outcomes from WA s public and private health services. HCC works to support the
More informationNational Commission for Academic Accreditation & Assessment. Standards for Quality Assurance and Accreditation of Higher Education Institutions
National Commission for Academic Accreditation & Assessment Standards for Quality Assurance and Accreditation of Higher Education Institutions November 2009 Standards for Institutional Accreditation in
More informationVA Time and Attendance System (VATAS) VACO Deployment Briefing
Time and Attendance System VA Time and Attendance System (VATAS) VACO Deployment Briefing January 14, 2014 Presentation for National Partnership Council Presented By Raven Thompson, Director PHRSS Agenda
More informationSACL Matrix Update March 5, 2015
SACL Matrix Update March 5, 2015 Outline Introduction Phase One: Human Resources and Financial Operations UMPD, Wellness Cluster and Technology Goals Guiding Principles Financial Operations Update Approach
More informationThe Communications Audit NEVER MORE RELEVANT, NEVER MORE VALUABLE:
WHITE PAPER The Communications Audit NEVER MORE RELEVANT, NEVER MORE VALUABLE: VALUE PROPOSITION OBJECTIVES METHODOLOGY BY GARY DOLZALL CHIEF COMMUNICATIONS OFFICER I. INTRODUCTION: THE VALUE PROPOSITION
More informationNational Commission for Academic Accreditation & Assessment
National Commission for Academic Accreditation & Assessment Standards for Quality Assurance and Accreditation of Higher Education Programs Evidence of Performance Judgments about quality based on general
More informationAppendix 1: Performance Management Guidance
Appendix 1: Performance Management Guidance The approach to Performance Management as outlined in the Strategy is to be rolled out principally by Heads of Service as part of mainstream service management.
More informationAdequate Records Management - Implementation Plan
GPO Box 2343 Adelaide SA 5001 Tel (+61 8) 8204 8773 Fax (+61 8) 8204 8777 DX:467 srsarecordsmanagement@sa.gov.au www.archives.sa.gov.au Adequate Records Management - Implementation Plan October 2012 Version
More informationINTOSAI. Performance Audit Subcommittee - PAS. Designing performance audits: setting the audit questions and criteria
INTOSAI Performance Audit Subcommittee - PAS Designing performance audits: setting the audit questions and criteria 1 Introduction A difficult phase in performance auditing is planning and designing. In
More informationSLDS Workshop Summary: Data Use
SLDS Workshop Summary: Data Use Developing a Data Use Strategy This publication aims to help states detail the current status of their State Longitudinal Data System (SLDS) data use strategy and identify
More informationCase Study: ICICI BANK INTERNAL AUDIT DEPARTMENT PENTANA AUDIT WORK SYSTEM IMPLEMENTATION
Introduction Emerging trends in the banking sector due to globalisation, liberalisation, increasing environment complexity, regulatory requirements & accountability is driving banks in India to adopt &
More informationRecruitment Process Outsourcing Methodology Statement
Recruitment Process Outsourcing Methodology Statement Contents An Overview... 3 Steps To Success The Components of an Outsourced Recruitment Process... 4 Why Use RPO?... 6 Why Consult Group?... 8 About
More informationAudit of the Policy on Internal Control Implementation
Audit of the Policy on Internal Control Implementation Natural Sciences and Engineering Research Council of Canada Social Sciences and Humanities Research Council of Canada February 18, 2013 1 TABLE OF
More informationRiley College of Education and Leadership Ed.D. Administrator Leadership Student Performance on Program Major Assessments
Ed.D. Administrator Leadership Student Performance on Program Major Assessments Percentage of EdD Administrator Leadership Candidate Scores by Major Assessment in the Unacceptable, Acceptable, and Target
More information15.4 DELIVERY PROGRAM PROGRESS REPORT JANUARY TO JUNE 2015 & UPDATE ON FUTURE PERFORMANCE MEASUREMENT & REPORTING
15.4 DELIVERY PROGRAM PROGRESS REPORT JANUARY TO JUNE 2015 & UPDATE ON FUTURE PERFORMANCE MEASUREMENT & REPORTING ATTACHMENT: RESPONSIBLE OFFICER: AUTHOR: DELIVERY PROGRAM ITEM: DELIVERY PROGRAM PROGRESS
More informationAppendix 10: Improving the customer experience
Appendix 10: Improving the customer experience Scottish Water is committed to delivering leading customer service to all of our customers. This means we deliver the following activities: We will ensure
More informationPOSITION DESCRIPTION. Role Purpose. Key Challenges. Key Result Areas
POSITION DESCRIPTION Position Title Manager, Technical Services Support Position Number Reports to Manager Technology Services Functional Auth HRM Auth Region IT Services Centre Head Office Date Feb 2011
More informationHuman Resource Planning
Human Resource Planning Guide for Managers Introduction xxx Overview What is human resource planning? Why is human resource planning important? Who is responsible for human resource planning and who should
More informationSolutions. Master Data Governance Model and the Mechanism
Solutions Master Data Governance Model and the Mechanism Executive summary Organizations worldwide are rapidly adopting various Master Data Management (MDM) solutions to address and overcome business issues
More informationJanuary 2016. Brand and Campaigns Executive: Information for Candidates
January 2016 Brand and Campaigns Executive: Information for Candidates Thank you for expressing interest in the role of Brand and Campaigns Executive. We have compiled this information pack to tell you
More informationAgile Master Data Management TM : Data Governance in Action. A whitepaper by First San Francisco Partners
Agile Master Data Management TM : Data Governance in Action A whitepaper by First San Francisco Partners First San Francisco Partners Whitepaper Executive Summary What do data management, master data management,
More informationE.ON UK - Independent Audit of Complaint Resolution Processes
E.ON UK - Independent Audit of Complaint Resolution Processes Agreed Upon Procedures Report of Factual Findings Date of Issue 27 November 2014 This report of factual findings ( our Report ) has been prepared
More informationAER reference: 52454; D14/54321 ACCC_09/14_865
Commonwealth of Australia 2014 This work is copyright. In addition to any use permitted under the Copyright Act 1968, all material contained within this work is provided under a Creative Commons Attribution
More informationAssessment of Strengths and Weaknesses
Page 1 of 7 Assessment of Strengths and Weaknesses Based on the data we have collected over the last 3½ years, we have found that there is significant evidence to the strength of our curricular design.
More informationRelationship Manager (Banking) Assessment Plan
1. Introduction and Overview Relationship Manager (Banking) Assessment Plan The Relationship Manager (Banking) is an apprenticeship that takes 3-4 years to complete and is at a Level 6. It forms a key
More informationJanuary 2016. Communications Manager: Information for Candidates
January 2016 Communications Manager: Information for Candidates Thank you for expressing interest in the role of Communications Manager. We have compiled this information pack to tell you more about The
More informationENVIRONICS COMMUNICATIONS WHITEPAPER
ENVIRONICS COMMUNICATIONS WHITEPAPER Creating an Employee Centric Internal Communications Model April 2013 "The only irreplaceable capital an organization possesses is the knowledge and ability of its
More informationDeveloping and delivering a communications strategy
UAS Conference 2010 Developing and delivering a communications strategy Carolyne Culver, Head of Strategic Communications Susannah Wintersgill, Head of Internal Communications Page 1 Contents What is a
More informationDementia. Post Diagnostic Support. HEAT Target
Q ue S T Q uality and E fficiency S upport Team Dementia Post Diagnostic Support HEAT Target Information Flow Mapping Guide February 2013 DRAFT ID: A5110749 Version: 5 Page 1 of 11 Contents 1.0 Background...
More informationSelf-Assessment A Product Audit Are You Happy with Your Product Results
Self-Assessment A Product Audit Are You Happy with Your Product Results When was the last time you really assessed your products and your organization s ability to create and deliver them to the marketplace?
More informationRegulatory Change Management Case Studies
NYBA Technology, Compliance and Risk Management Forum May 13, 2014 Regulatory Change Management Case Studies Jeanne P. Kelley Executive Vice President and Chief Risk Officer 1 Understand the Issue and
More informationHuman Resource Change Management Plan
Structural Reform in Western Australian Local Governments Human Resource Change Management Plan A resource for the progression of your workforce through the structural reform process Contents Human Resource
More informationHolistic Student Communication
Holistic Student Communication Through Enhancing Internal Processes Petra Klawitter Academic Quality Officer Introductions Workshop Objectives Share Edinburgh Napier University s approach to holistic student
More informationThe overall aim for this project is To improve the way that the University currently manages its research publications data
Project Plan Overview of Project 1. Background The I-WIRE project will develop a workflow and toolset, integrated into a portal environment, for the submission, indexing, and re-purposing of research outputs
More informationCSP Core Services Summary 2015-16
CSP Core Services Summary 2015-16 Sport England invests Core Funding into County Sports Partnerships (CSPs) to provide a consistent set of services for National Governing Bodies and for Sport England.
More informationSolutions Master Data Governance Model and Mechanism
www.pwc.com Solutions Master Data Governance Model and Mechanism Executive summary Organizations worldwide are rapidly adopting various Master Data Management (MDM) solutions to address and overcome business
More informationConversion Rate Optimisation Guide
Conversion Rate Optimisation Guide Improve the lead generation performance of your website - Conversion Rate Optimisation in a B2B environment Why read this guide? Work out how much revenue CRO could increase
More informationBenefits of conducting a Project Management Maturity Assessment with PM Academy:
PROJECT MANAGEMENT MATURITY ASSESSMENT At PM Academy we believe that assessing the maturity of your project is the first step in improving the infrastructure surrounding project management in your organisation.
More informationCommunication and Engagement Strategy 2014 2017. Final Version 30 th June 2014
Communication and Engagement Strategy 2014 2017 Final Version 30 th June 2014 Contents Introduction 4 Strategic Objectives and Role of Communications 6 Communications now and by 2017 7 Communications and
More informationPosition Description. Department: Quantitative Research Direct Reports: Project Manager/Researcher Senior Researcher
Position Description Position Title: Research Director (Quantitative) Reports to: Executive Director, Research Department: Direct Reports: Project Manager/Researcher Senior Researcher Date: 03/10/2011
More informationBest practice guide for Councils when initially dealing with NBN Co. June 2011
Best practice guide for Councils when initially dealing with NBN Co June 2011 Table of contents Local Government Guide... 2 Introduction Preparation... 4 Consider the development of a local digital economy
More informationDunlap Community Unit School District #323. 2012 2014 Communication Plan
Dunlap Community Unit School District #323 2012 2014 Communication Plan Updated August 1, 2014 Table of Contents PART 1: INTRODUCTION... 4 District Strategic Plan... 4 PART 2: COMMUNICATION PHILOSOPHY,
More informationAudit Report for South Lakeland District Council. People and Places Directorate Neighbourhood Services. Audit of Grounds Maintenance
Audit Report for South Lakeland District Council People and Places Directorate Neighbourhood Services Audit of Grounds Maintenance Cumbria Shared Internal Audit Service: Internal Audit Report 7 th November
More informationHead of Business Improvement and Partnerships Mark Bailey
PERFORMANCE MANAGEMENT REVIEW Submitted by: Portfolio: Ward(s) affected: Head of Business Improvement and Partnerships Mark Bailey Customer Services and Transformation All Purpose of the Report This report
More informationCambridge University Library. Working together: a strategic framework 2010 2013
1 Cambridge University Library Working together: a strategic framework 2010 2013 2 W o r k i n g to g e t h e r : a s t r at e g i c f r a m e w o r k 2010 2013 Vision Cambridge University Library will
More informationThis paper was cleared by correspondence by a majority of Trustees in July 2010.
28 July 2010 [Starred] BD.3.10.J MS Society Website Redevelopment* Sonja Pinnell Governance Officer Tony Kennan Chairman This paper was cleared by correspondence by a majority of Trustees in July 2010.
More informationConducting A Communications Audit
Conducting A Communications Audit Paralyzing nightmare or 2 Liberating Dream Come True? 3 Schedule Introductions The Basics of Audits What, How, Why, Who Process Step by Step Non Profit Audit Practical
More informationResearch Office Implementation Communication Plan
Research Office Implementation Communication Plan Version 1-24 June 2011 TABLE OF CONTENTS 1. Purpose... 2 2. Scope... 3 3. Assumptions... 3 4. Constraints... 3 5. Communication Management... 3 6. Information
More information1 Introduction. 1.1. Background. 1.2. Methodology
1 Introduction The Deaf Society of NSW (DSNSW) has been in operation since 1913 and is the largest provider of services to the Deaf Community in New South Wales. Following a sustained period of growth
More informationJOB DESCRIPTION. Contract Management and Business Intelligence
JOB DESCRIPTION DIRECTORATE: DEPARTMENT: JOB TITLE: Contract Management and Business Intelligence Business Intelligence Business Insight Manager BAND: 7 BASE: REPORTS TO: Various Business Intelligence
More informationRole Description Business Analyst / Consultant - ICT
Role Description Business Analyst / Consultant - ICT Classification/Grade/Band Clerk Grade 7/8 ANZSCO Code 261111 PCAT Code 1226192 Date of Approval 28 February 2014 Primary purpose of the role The Business
More informationUsing Evaluation to Improve Programs. Strategic Planning. www.cdc.gov/healthyyouth/evaluation
Using Evaluation to Improve Programs Strategic Planning www.cdc.gov/healthyyouth/evaluation PROGRAM STRATEGIC PLANNING KIT Table of Contents Introduction Part 1: What is strategic planning? Part 2: What
More informationThink Resource Manchester Business School MBA Summer Internships
Think Resource Manchester Business School MBA Summer Internships Original Thinking Applied Think Resource MBA Summer Internships and Projects Could your business benefit from new insights? MBA Internships
More informationLearning Aims: To research, record and evaluate the difficulties of starting your own business.
Learning Aims: To research, record and evaluate the difficulties of starting your own business. 3.1 What is Business: 3.1.1 Understanding the Nature and Purpose of Business 3.1.1 requires you to investigate
More informationEMR ASM Alliance Executive Group: Terms of Reference
EASTERN METROPOLITAN REGION ASM Alliance Executive Group TERMS OF REFERENCE The EMR ASM Alliance The EMR ASM Alliance has been created to support the implementation of the Active Service Model (ASM) across
More informationCRM System Administrator EHA1212-0713
It is important to note that this job description is a guide to the work you will be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of
More informationProving the Value of Digital Asset Management for Digital Marketers and Creative Teams. An IDC InfoBrief, sponsored by Adobe June 2015
Proving the Value of Digital Asset Management June 2015 Executive Summary Digital marketers and creative directors are realizing significant ROI today from their investments in DAM. 79% 97% 86% 97% have
More informationThe contact workshop is a mix of instructor lead and self paced learning, designed as per the PMBOK Fifth edition of Project Management Institute.
PMP Bootcamp workshop Duration: 4 Days - 35 PDUs GRT Consulting LLP brings you their eminent PMP Boot camp workshop to address the requirements of delegates preparing for the Project Professional (PMP
More informationU.S. Nuclear Regulatory Commission. Customer Service Plan
U.S. Nuclear Regulatory Commission Customer Service Plan October 24, 2011 Executive Summary The U.S. Nuclear Regulatory Commission (NRC) regulates the civilian nuclear industry s use of radioactive materials
More informationGuide 4 Keeping records to meet corporate requirements
Guide 4 Keeping records to meet corporate requirements This guidance has been produced in support of the good practice recommendations in the Code of Practice on Records Management issued by the Lord Chancellor
More informationEnterprise governance framework: Align your enterprise to make better decisions
Enterprise framework: Align your enterprise to make better decisions By Joanna Clark, Principal, Enterprise Governance Group Enterprise involves making decisions about performance and risk at four levels
More informationRelationship Manager (Banking) Assessment Plan
Relationship Manager (Banking) Assessment Plan ST0184/AP03 1. Introduction and Overview The Relationship Manager (Banking) is an apprenticeship that takes 3-4 years to complete and is at a Level 6. It
More informationPerformance Planning and Review (PPR) Framework THE PPR GUIDE
Performance Planning and Review (PPR) Framework THE PPR GUIDE Index Overview Page 1 The Principles Page 1 Who does it apply to Page 1-2 Employees and Managers Responsibilities Page 2 PPR Cycle Page 3 Developing
More informationIndustry Services Quality Management System
Industry Services Quality Management System Canadian Grain Commission Audit & Evaluation Services Final report March, 2012 Table of contents 1.0 Executive summary...2 Authority for audit... 2 Background...
More informationA Guide to Curriculum Development: Purposes, Practices, Procedures
A Guide to Curriculum Development: Purposes, Practices, Procedures The purpose of this guide is to provide some general instructions to school districts as staff begin to develop or revise their curriculum
More informationBest Practice Network. Graduate Leaders in Early Years Programme Audit Monitoring Report by the Quality Assurance Agency for Higher Education
Best Practice Network Graduate Leaders in Early Years Programme Audit Monitoring Report by the Quality Assurance Agency for Higher Education February 2014 Contents Report of monitoring visit... 1 Section
More informationStandard Monitoring Procedures
Standard Monitoring Procedures GEO Certified Club and Course Management Golf Environment Organization 2 Quality Street North Berwick Scotland EH39 4HW T: +44 (0) 1620 895100 W: golfenvironment.org Reference:
More informationINTRODUCTION. The Merlin Principles. The Elements of each Principle
0 INTRODUCTION The development of the Merlin Standard has been progressed as a joint exercise between the Department for Work and Pensions (DWP) and its providers operating in the Welfare to Work (W2W)
More informationManchester City Council Report for Information. Resources and Governance Overview and Scrutiny Committee- 15 December 2011
Manchester City Council Report for Information Report To: Subject: Report of: Resources and Governance Overview and Scrutiny Committee- 15 December 2011 Contract Management City Treasurer Summary This
More informationHuawei Cyber Security Evaluation Centre: Review by the National Security Adviser
Huawei Cyber Security Evaluation Centre: Review by the National Security Adviser December 2013 Executive Summary 1. The Intelligence and Security Committee (ISC) reported in June 2013 on Foreign Investment
More informationBOTSWANA PUBLIC SERVICE CUSTOMER SERVICE STANDARDS
BOTSWANA PUBLIC SERVICE CUSTOMER SERVICE STANDARDS Inquiries Any submissions, comments or inquiries regarding this Framework should be directed to the following: Postal Address: Directorate of Public Service
More informationMaster of Public Health
Master of Public Health General track: Master of Public Health Specialisation tracks: Epidemiology International Public Health The general track in Master of Public Health provides a thorough grounding
More informationDoran Strategic Commissioning Project Board Note of meeting held on Wednesday 5 November at St Andrews House, Conference Room 4ER
Doran Strategic Commissioning Project Board Note of meeting held on Wednesday 5 November at St Andrews House, Conference Room 4ER Present Stuart Aitken, Communications, Access, Literacy & Learning (CALL)
More informationThe Sheffield Business School CRM System
InImpact: The Journal of Innovation Impact : ISSN 2051-6002 : http://inimpact.innovationkt.org Special Edition on Innovation through Knowledge Transfer : Vol. 5 No.1 : pp.136-145 : inkt13-019 Client Relationship
More information10/19/2015 IMPROVING CUSTOMER SERVICE INTERACTIONS. Sonja McMullen Director, Business Development
IMPROVING CUSTOMER SERVICE INTERACTIONS Sonja McMullen Director, Business Development October 2015 1 Customer Service Spend a lot of time talking to customers face to face. You d be amazed how many companies
More informationHuman Resource Information System (HRIS) Post Implementation Review
Human Resource Information System (HRIS) Post Implementation Review February 13, 2004 This page is intentionally blank. HRIS Post Implementation Review Introduction The Human Resources Information System
More informationBest Practices for Executive Directors and Boards of Nonprofit Organizations
for Executive Directors and Boards of Nonprofit Organizations The following document on best practices was developed from a highly-successful training program called MATRIX* that was conducted in 1999
More informationIntroduction. RGF Research Guide Page 2/7
RGF Research Guide Introduction The Responsible Gaming Principles state that WLA members will develop their practices concerning responsible gaming-related issues on the fullest possible understanding
More informationCARBON PLUS SQUARE DEAL A FAIR APPROACH TO MAKING CHANGE
CARBON PLUS Communication Plan Prepared for Centroc AUGUST 2011 SQUARE DEAL A FAIR APPROACH TO MAKING CHANGE Executive Summary This document sets out a communication plan to support the implementation
More informationIMPROVING CUSTOMER SERVICE INTERACTIONS
IMPROVING CUSTOMER SERVICE INTERACTIONS Sonja McMullen, Director of Business Development Sallie Mae SASFAA February 23, 2015 Customer Service Spend a lot of time talking to customers face to face. You
More informationTower Hamlets Education Business Partnership JOB DESCRIPTION
Tower Hamlets Education Business Partnership JOB DESCRIPTION Project Manager National Number Partners (12 Month Fixed Term) MAIN PURPOSE OF JOB 1. The post holder will increase the Number Partner schemes
More informationPOSITION DESCRIPTION and KPI's
Novacare Incorporated 564 Hunter Street, Newcastle NSW 2300 POSITION DESCRIPTION and KPI's NAME - TITLE - Executive Support Officer DEPARTMENT/AREA Head Office POSITION PURPOSE To provide comprehensive,
More informationAllstate Insurance. Growing Commercial Business with an Intuitive Agent User Experience. Case Study Overview: Tapping the Potential of 10,000 Agents
Allstate Insurance Growing Commercial Business with an Intuitive Agent User Experience Case Study Overview: Tapping the Potential of 10,000 Agents Karen Furtado SMA Partner July 2015 100% of untrained
More informationFRESNO COUNTY OFFICE OF EDUCATION CERTIFICATED MANAGEMENT POSITION Effective: August 25, 2015
JCN: 361 EXEMPT FRESNO COUNTY OFFICE OF EDUCATION CERTIFICATED MANAGEMENT POSITION Effective: August 25, 2015 CLASS TITLE: MASTER TEACHER - CHILD DEVELOPMENT CENTER BASIC FUNCTION: Under the direction
More informationEuropean Commission Green Public Procurement (GPP) Training Toolkit - Module 1: Managing GPP Implementation. Joint procurement.
European Commission Green Public Procurement (GPP) Training Toolkit - Module 1: Managing GPP Implementation Joint procurement Fact sheet Toolkit developed for the European Commission by ICLEI - Local Governments
More informationHow To Become A Language Futures Schools Adviser
Call for expressions of interest Schools Adviser for Language Futures The Association for Language Learning (ALL) is seeking to appoint an experienced adviser/consultant with expertise in language teaching
More informationStep 1: Analyze Data. 1.1 Organize
A private sector assessment combines quantitative and qualitative methods to increase knowledge about the private health sector. In the analytic phase, the team organizes and examines information amassed
More informationCALL FOR PROPOSALS INFORMATION TECHNOLOGY FOR UNIVERSAL HEALTH COVERAGE
CALL FOR PROPOSALS INFORMATION TECHNOLOGY FOR UNIVERSAL HEALTH COVERAGE Design and execution of a requirements gathering process for health insurance information systems in developing countries to promote
More informationA Guide to Learning Outcomes, Degree Level Expectations and the Quality Assurance Process in Ontario
A Guide to Learning Outcomes, Degree Level Expectations and the Quality Assurance Process in Ontario A Guide to Learning Outcomes, Degree Level Expectations and the Quality Assurance Process in Ontario
More informationASSOCIATE DEAN, INSTRUCTION
ASSOCIATE DEAN, INSTRUCTION Board Approved May 27, 2015 FLSA: EXEMPT DEFINITION Under the direction of the Vice President of Instruction and the Executive Dean of Instruction, the Associate Dean of Instruction,
More informationGovernment Communication Professional Competency Framework
Government Communication Professional Competency Framework April 2013 Introduction Every day, government communicators deliver great work which supports communities and helps citizens understand their
More informationCircular 10/14: Initiatives to assist SMEs in Public Procurement
Ref: DPE108/001/2014 16 April 2014 To Heads of Departments 1 Circular 10/14: Initiatives to assist SMEs in Public Procurement A Dhuine Uasail, 1. In the context of the reform of the Public Service and
More informationEffective Enterprise Performance Management
Seattle Office: 2211 Elliott Avenue Suite 200 Seattle, Washington, 98121 seattle@avanade.com www.avanade.com Avanade is a global IT consultancy dedicated to using the Microsoft platform to help enterprises
More information