Increased confidence among library leadership in the accuracy and effectiveness of the tool in making staffing decisions.

Transcription

1 Implement a Staffing Analysis System which will result in cost neutral staffing adjustments that optimize staffing levels so that patrons will receive high quality, consistent service. Practical Application Used with all library position vacancies to evaluate best transitions to the new staffing model while maintaining effective operational staffing levels. Used to reallocate staff across clusters and the System for best balances of staffing groups. Used to develop the optimum staffing for the new Newcastle Library based on business volumes and trends. Feedback Increased confidence among library leadership in the accuracy and effectiveness of the tool in making staffing decisions. Noteworthy Improvements 12 month rolling business volumes used rather than rapidly outdated prior year s volumes. Restocks rather than circulation used for Library Page business volumes, more accurate reflecting their workloads. Pilot model staffing groupsand business volumes included in addition to existing staffing model. Comparisons by library size in addition to cluster and system comparisons.

2 Operate a high functioning Materials Delivery System which will result in efficiencies for filling holds & moving materials between libraries so that patrons will have convenient access to KCLS materials at their local libraries. Delivery timelines A hold can typically be fulfilled within 1-4 days depending on several variables: a) the time of day or the day of the week a hold is placed b) the location of the item c) open hours of the fulfilling library d) how soon the item is located. Identified opportunities for improvement/further study: Pull List processes will be examined in Fall/Winter to measure impact on efficiency Length of time from selection to access (adding new materials Length of time from selection to access (adding new materials to the collection) will be placed on 2012 Budget Outcome list

3 Install Wayfinding signs & directional furnishings which will result in a positive library experience for patrons so that patrons will be able to use the library in their preferred way. Library Manager Surveys Effectiveness Ratings % high/very high % low/very low Choice Reads Fixtures 80% 5% In Shelf Blades 75% 5% Self-Check Fixtures 71% 6% End Stack Signs 68% 5% General Area Signs 57% 14% Color Standards 45% 23% In-Aisle Displays 44% 31% Directory 36% 45%

4 Evergreen Post production Enhancements will add new features to KCLS catalog & circulation software which will result in KCLS technology that is easier to use so that patrons will be able to conveniently use systems designed for their needs. Staff surveys Slated for 4 th Quarter Webmaster feedback Negative Patron Feedback 18% 12% n Calls Ne egative Patro Evergreen Visits Bounce Rate Go Live v. 2.1 September 2010 to September 2011

5 Expand the purchase of ebooks which will result in increased downloads so that patrons will have enhanced reading experiences & linkthe libraryto their preferred mobile technologies. Circulation reports; Web Survey Increased ebook Purchasing (January September): Title il Increase 2010: 6, : 15, % Copy Increase 2010: 32, : 54, % Patron Response (January September): Circulation Increase 2010: 98, : 263, % New Patron Accounts 2010: 15, : 19, % Staff web survey in development November 1 (anticipated posting) November 15 (anticipated due date)

6 Add more online content for Small Business Support which will result in increased use of InfoBiz resources so that patrons will have more successful small businesses. Survey After using InfoBiz, how prepared p do you feel to start or grow your business? More prepared 56% Extremely prepared 39% Slightly more prepared 6% Website hits September 2010 September 2011: 7,518 YouTube Video views: 860 In September 2011, InfoBiz had its highest web traffic this year: 619 There was no increase in database usage in September 2011 versus September 2010 Referral Data 62 referrals to KCLS from partner agencies 13 off site InfoBiz sessions to date, 211 in attendance 13 in library programs scheduled for Fall KCLS Booth at Washington Small Business Fair (9/24): 600 attendees New Developments One on One Reference appointments at Community Capital Development began in September 2011 InfoToGo Card featuring InfoBiz in November 2011 KCLS at the Washington Small Business Fair (9/24): 600 attendees

7 Install Take Time to Read Quick Reads Shelves throughout the community which will result in greater opportunities for people to read daily so that patrons will be more literate. Surveys and partner feedback Number of books replaced on shelves (see chart) KCLS Service Center Les Schwab Woodmont Evergreen Primary Care Vashon Medical Center Shoreline DOL Sammamish Family YMCA Group Health Renton Medical Center Redmond Les Schwab Quick Reads Shelf Materials Provided Jan Sept % of participating sites opted to extend participation for the full year The Shelf was used by an average of 3-5 people each day at 8 sites, 6-10 people at 6 sites, 0-2 people at 2 sites and 10+ at 1 site North Bend Les Schwab Site staff s s overall experience with the program (on a scale of 1-5) was 4.25 Stroum Jewish Community Center Evergreen Hospital Kent Midas Pacific Northwest Writers Assn Cottage Highline Medical Center Specialty Campus Weyerhauser King County Aquatic Center Valley Medical Center Covington Aquatics Center Group Health Burien Medical Center Group Health Northshore Medical Center Bellevue DOL Auburn Regional Medical Center Staff s perception of clients overall experience was Magazines Books

8 Translate Employment Resources into other languages which will result in an increased availabilityof employment related library & community resources so that patrons will have increased access to employment information in predominant languages spoken in King County. Presentations introducing new resources to clients Tracking participants career advancement In partnership with Airport Jobs, Asian Counseling & Referral Services, Goodwill, Neighborhood House, Puget Sound Training Center and St. James ESL Created three videos providing basic job search information on the topics of Job Skills & Requirements, Finding a Job, b and Job Interviews, which h are narrated tdin five languages: Cantonese, Mandarin, Somali, Spanish and Vietnamese. Uploading web content that was created, compiled and translated on these topics plus Applying for Jobs and Working in America. Content includes library materials lists, community resource lists and lesson plans to accompany videos. Web links and flash drives with all content in all languages are being prepared for distribution to service providers for use in trainings and individual consultations with clients. Goodwill is testing and evaluating the new resource for Spanish speakers in their fall 2011 Job Training and Education class.

9 Provide Tuition Assistance to staff which will result in opportunities for staff to continue their education so that patrons will benefit from service provided by a knowledgeable staff. Participant & supervisor surveys Tracking participants career advancement 60% 50% 40% 30% 20% 10% 0% Using education to better serve patrons All the time Often Occasionally Rarely Recipients (49) Supervisors (15) 60% Improved Job Satisfaction 40% 20% 0% All the time Often Occasionally Rarely Recipients (49) Supervisors (15)

10 2011 Budget Outcomes Still in Process Outcome Status Future Services Staffing Final report from ORS in January 2012 Volunteer Tracking Software Full implementation by end of 2011 Library2Go Early Learning UW consultant unavailable carried over to 2012 Patron Interest OnlineFeatures Dependent on Template Toolkit which launches in October Collection HQ Baseline collection check to be completed by end of 2011 Page Fll Fellowship Program Measurements redefined dfi dfor 2012 Lid Lift Conservation 2012 Preliminary Budget on track to extend Lid Lift for 8 years