Technology Plan Haselwood Library Olympic College Bremerton, WA. Approved:

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1 Technology Plan Haselwood Library Olympic College Bremerton, WA Approved:

2 Table of Contents Background Information College Mission Statement Library Mission Statement Library Overview Library Funding Library Relationships Current State of Technology Technology Overview Databases and Electronic Resources Hardware Library Technology Plan Technology Vision Technology Plan History Priorities and for Improving Services Staff Training/Professional Development Evaluation of the Technology Plan Attachments/Appendices Computer Acceptable Use Policy 2011 Library Technology Student Survey

3 Background Information Olympic College Mission Statement: We serve and enrich all our communities by providing quality education and training for all who seek to improve their lives through learning. Library Mission Statement: We support quality education by providing access to information in all formats. We foster lifelong learning by teaching information literacy to all our communities. We promote an environment of academic freedom, encouraging the pursuit of all points of view and individual interests. Library Overview: The Haselwood Library at Olympic College, Bremerton, opened in March The 26,800 square foot building is home to over 90,000 items including 14,000+ ebooks; 6,600 reels of microfilm; 32 classroom computers and 28 public computers; 11 study rooms; Media Services and Distance Learning departments; and the Olympic College Center for Teaching and Learning a training center for faculty and staff. Small libraries at our Shelton and Poulsbo campuses serve students at those locations as well. Together the OC Libraries serve a broad audience including 14,433 students (6,370 FTE), 551 staff and administrators (FT & PT), and 498 faculty (FT & PT). In addition, the Libraries serve the residents of Kitsap and Mason Counties aged sixteen and older; students enrolled in other Washington state community colleges; and enlisted military stationed in Kitsap County all of whom may obtain a no-cost community patron account. The Library falls under the domain of the Vice President of Instruction. Staffing consists of a Library Dean, 3 tenured Library Faculty, 5 Adjunct Library Faculty, 3 full time Library Staff, 3 part-time Library Staff, and a variety of part-time student workers. Library Funding: The OC Libraries annual budget is $809,500, $27,400 of which is designated for databases and materials. The Libraries receive an additional $35,400 from the BSN program to purchase databases and books in support of that program. The Haselwood Library Endowment was established in 2000, by Chuck and Joanne Haselwood, providing a perpetual source of funding to ensure that Olympic College s library and media programs remain technologically current and educationally robust in the future. Through generous contributions by the donors and prudent fiscal management by The Olympic College Foundation, the endowment is currently valued at approximately $1.475 million and since its inception has provided approximately $100, in financial support to the library program. Although the economic turbulence of the past few years has negatively impacted the principal value of all endowed funds, this endowment has endured sufficiently to continue making annual distributions in all years, except for It is anticipated that over the life of the library s current

4 3 year technology plan ( ), the Haselwood endowment may provide approximately $50, in support. Library Relationships: The Library is its own Division, under the auspices of the Vice President of Instruction, and plays a central role in student learning and success. The Library maintains institutional member ships in ALA (American Library Association), CLAMS (College Librarians & Media Specialists), LMDC (Library Media Directors Council), ORCA Consortium, and Orbis-Cascade Alliance. Many of these relationships allow us to obtain substantial discounts on library services and resources. Current State of Technology Databases and Electronic Resources: Integrated Library System / Library Catalog The Library uses Ex Libris Voyager Integrated Library System, which is purchased cooperatively through the ORCA consortium of 12 of Washington State s 34 community and technical colleges. ORCA maintains a cooperative administrator who oversees the Voyager contract, upgrades, and software and hardware troubleshooting issues. The Library upgraded to Voyager version 8 in September The Library Catalog contains the library s entire collection of print and electronic ebooks, CDs, DVDs, videos, LPs, microfilm, and print journal holdings. Staff modules currently in use include Circulation, Cataloguing, Acquisitions, and System Administration. A new staff module called Global Data Change was added in Fall 2011 but is not yet in use. Subscription Databases and ebooks As of Fall 2012 the Library subscribed to 9 reference databases (Britannica, Credo Reference, CQ Researcher, CQ Global Researcher, HRAF, Columbia Gazetteer, American Indian Experience, Latino American Experience, African American Experience) and 8 journal databases (ProQuest Research Library, Academic Search Premier, CINAHL, Psychology and Behavioral Sciences, JSTOR, ScienceDirect, Cochrane Library, AnthroSource). Additionally, the library has purchased access in perpetuity to ebooks on 6 proprietary platforms (EbscoHost ebooks, Sage, ABC-CLIO, Salem, Oxford, CQ Press). On campus access to Library subscription databases is provided via IP authentication; off campus access is provided only to current students, staff, and faculty, via EZProxy authentication. Library Website In 2010 the Library moved its website from the default college platform to the LibGuide platform (the same product we use to create our Library Guides, detailed below). Our site directs readers to our various services and resources, and allows quick searches in selected resources through the use of widgets. It also contains basic information such as staff directory, current hours, and library news (delivered via a Facebook widget) and access to our 24/7/365 Ask-A-Librarian service. Library Guides (LibGuides)

5 Since 2009 the Library has offered online course and subject guides via SpringShare s popular LibGuides platform. The platform allows library staff to easily include videos, images, polls, user ratings, and custom scripts and html. Library and Distance Learning Since 2010 the Library has offered direct access to selected Library resources via Angel, the College s online learning management system. The college will be migrating from Angel to Canvas in 2013, and the Library will need to develop a new plan for supporting students on the new platform. Library Digital Collections In 2011, after two years of development, the Library launched its Digital Archive with two original collections, Library Historical Documents and Roof Collapse Photographs. We use OCLC s ContentDM hosted platform which is free as subscribers of their FirstSearch project. To date, Library Historical Documents contains a digitized version of Olympic College Library History , a document created by former OC Librarian Lorraine Carter. Roof Collapse Photographs contains original photographs of the Winter 1996 roof collapse of the previous main library building. Additional documents are being considered for inclusion in the Digital Collection. Ask A Librarian Since 2008 the Library has offered all patrons the ability to chat live with an academic Librarian, 24/7/365. This is achieved through our participation in the national QuestionPoint chat cooperative. Currently OC Librarians spend 4 hours per week answering questions on the cooperative queues, in exchange for open access on the service for our students. Mobile Library The Library s website and all guides created on the LibGuides platform are inherently mobile friendly when viewed on a mobile device. In 2011 the Library released a mobile version of its Library Catalog. Library staff also created a LibGuide in 2011 with links to the mobile friendly versions of its subscription databases as well as smart phone applications (apps) for certain subscription databases. Hardware: Servers The Library owns its EZProxy server, which is housed and maintained by the College I.T. department. We rely on the college servers for our network and Internet access, on the ExLibris servers for our Voyager ILS access, and on database vendors servers for access to our subscription collections and services. PC Workstations The Library computer lab offers 30 PCs and the Library Classroom offers 32 PCs. 4 additional PCs in the media room are available only for ESL and Access Services students, and 1 additional PC on the library s 2 nd floor has access only to the Library Catalog. These PCs are owned and maintained by the I.T. department. Library staff each have access to their own computer, which are owned by the library and maintained by I.T.

6 Printers Most staff offices have small individual black & white single-sided printers. A color printer for staff is available in the technical services area. Students have access to three printers in the Library. Two black & white double-sided copiers, one in the Library classroom and one in the computer lab, as well as a large color and black & white double-sided printer in the computer lab. A print management system is in place that limits student printing to 2500 points per quarter (500 b&w copies). I.T. owns and maintains all of the student printers; the library owns and maintains the library staff printers. Photocopiers The main printer in the computer lab also serves as a photocopier for students, and uses the print management system to deduct points per copy. The Library owns a basic single-sided photocopier in the main library that is available to the public for $.10 per page, which requires a repair contract with a private company. Staff are able to use this photocopier with an override key, and also have access to a small photocopier in the technical services area. Scanners The main printer serves as a scanner for students; it scans documents in pdf format and sends as an attachment to OC addresses. Students and staff both have access to a traditional scanner at the Reference Desk. An additional scanner is available in the technical services area, used mainly for scanning digital collections materials. The Circulation Supervisor also has a small scanner in her office to assist with Course Reserves and ILLs. Classroom technology The Library Classroom, in addition to the 32 PCs, offers a teaching station that includes a boxlight projector and document camera. The room is also equipped with a pull-down canvas projection screen and two 45 flat screen monitors. Additionally, the library owns a set of 40 classroom clickers that work with the software loaded on the teaching station. Telephone System The Library s telephones are owned and maintained by the College s Administrative Services department. All library staff offices have telephones; additional phones are found at the Check-Out Desk and the Reference Desk, as well as in the Library Classroom. FAX Library staff have access to a dedicated FAX machine. Students have access to a FAX machine only in the Associated Students (ASOC) office in the Bremer Student Center and in the Advising office. Library Technology Plan Technology Vision:

7 OC Libraries strive to be technologically current in order to effectively serve our patrons no matter where they are located, and to allow our staff to be productive and efficient. The Library Technology Plan is developed by the Library Faculty, and approved by the Library Dean. It is reviewed annually at the end of each academic year by the Library Faculty to ensure that we goals and activities are being met. The Plan is completely revised and updated every three years. Technology Plan History: In Spring 2011 the Library launched its first Library Technology Student Survey to discover which technologies our students were using, which current library service and resources they favored and were aware of, and which library technologies, services, and resources they would like to see available in the future. The results of this survey were one of the main driving forces behind the Goals and Objectives of this Technology Plan. Library Faculty then researched library technology plans and created a draft. This draft was reviewed in September 2011, revised, and reviewed again in September 2012 by the Library Dean and the other Library Faculty with opportunity for discussion and revision. The final draft was approved in October Priorities and for Improving Services: Priority 1: Evaluate and revise Library website to ensure its ease of use for students. The Library website is the public face of the Library for online users, and the gateway to the library s resources and services. As such it must be constantly maintained and refined. Currently the website contains 28 pages of information and can be difficult for some students to navigate successfully and efficiently. 1. Review the Library website and remove redundant information. 2. Prioritize the information that is presented on the home page versus sub-pages. 3. Solicit student feedback on the usability of the website. Priority 2: Support and market ebooks. The Library currently owns 14,000+ ebooks from EbscoHost ebooks which makes up 15% of the library s collection. In 2011 the Library purchased an Adobe Content Server License to allow our students the ability to download these ebooks to personal devices. The Library also purchases Reference ebooks from 5 additional vendors, each with their own platform.

8 1. Advertise the availability of ebooks, ebook downloads, and ebook training, via a variety of modes including college , library displays, in-class presentations, and Angel online learning system updates. 2. Create training guides for Library staff to learn how to download the EbscoHost ebooks on to a variety of devices, including PCs, Macs, ipad, Sony Reader, and Barnes & Noble Nook. 3. Create guides and training sessions for patrons to learn how to download the EbscoHost ebooks on to a variety of devices. Priority 3: Create and maintain a useful online presence in the Distance Learning platform. Enrollment in online courses has seen, and continues to see, tremendous growth at our College. To provide direct access to our Library resources from within Angel, group site was created in 2010 with search widgets and quick links to popular library resources. Faculty are supportive but student enrollment in the group is low, and our 2011 Library Technology Student Survey showed that many students remain unaware of this resource. 1. Maintain the Library s Angel presence through Develop a new presence in Canvas, the new system that Distance Learning will migrate too beginning in Solicit feedback from students on the visibility and usability of the Library s Distance Learning presence. Priority 4: Continue to develop and provide services specifically for mobile users. 1. Gather student feedback on their use of mobile devices and perceived value of mobile library services. Priority 5: Investigate link resolver hardware and Discovery services to enhance library resource access. 1. Research viable options for link resolvers and discovery products. 2. The Library will investigate funding sources and opportunities with which to pursue these services. Priority 6: Develop a plan for marketing our services and resources to students (Survey results show that students are unaware of many library services and resources).

9 1. Promote and make regular updates to our Facebook site, which scrolls on the Library web site. 2. Send occasional promotions to students, staff and faculty to publicize new products and services. Priority 7: Encourage and provide multiple opportunities for library staff to participate in professional development. 1. Maintain an electronic list of current library-related professional development opportunities, gathered from multiple sources. Staff Training/Professional Development Library staff are encouraged to keep current in their respective areas by participating in professional development opportunities. Professional Development opportunities: National, regional, local or online conferences and seminars Vendor tutorials (self-paced) and training webinars (live or recorded) Staff-led training during quarterly Library Staff Meetings I.T.-led training for campus community Technology training from the Center For Teaching and Learning Technology training from the Classified Staff Training committee Technology training opportunities from the Washington State Library Tuition discount on OC classes (or audit classes if space is available) Collaboration with library staff at other public or academic libraries Funding for Professional Development opportunities: Professional development funds (PCEC) for part-time and full-time faculty Division professional development funds FT Faculty professional development funds ($200/year) Evaluation Timeline: The plan will be reviewed annually by Library Faculty. The plan will be evaluated and updated every three years by Library Faculty. Evaluation Criteria: 1. Which Priorities were accomplished?

10 a. How have these accomplishments improved the Library and its services? 2. Which Priorities were not accomplished? a. Why were these priorities not accomplished? b. What are the consequences of these priorities not being met?

11 Attachment 1: Computer Acceptable Use Policy The Olympic College Acceptable Use Policy for computer use can be viewed at: EE AAC/0/20017AcceptableUsePolicy.pdf Attachment 2: 2011 Library Technology Student Survey

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