NHS Information Standards Board

Transcription

1 DSC Notice: 24/2001* Date of Issue: June 2001 NHS Information Standards Board Subject: Data Standards: Changes to Complaints Central Return Forms Implementation Date: Immediate DATA SET CHANGE CONTROL PROCEDURE This paper gives notification of changes to be included in the NHS Data Dictionary & Manual and the NHS CDS Manual as appropriate. These will be consolidated into the publications in due course. Summary of change: EMPLOYEE PERSON WRITTEN COMPLAINT COMPLAINT HCHS SERVICE AREA COMPLAINT HCHS STAFF CATEGORY COMPLAINT HCHS SUBJECT s Change Proposal Reference No: CP 20/01 The NHS Information Standards Board (NHS ISB), established by the NHS Information Authority, is responsible for approving information standards. The NHS ISB is supported by the Management Information Standards Board, the Clinical Information Standards Board and the Technical Standards Board. *The DSCN Number Format has been changed to denote the new arrangements as follows: sequence number/year of issue. The service identifier and service sequence number are redundant owing to changes in practice and have been removed. The packaging of standards documentation is under review. Any changes will be notified in due course. Data Set Change Notices are located on the Internet in the Electronic Library at and on the NHSnet at

2 DATA SET CHANGE NOTICE 24/2001 Reference: CP 20/01 - DG963/05/01 (v 1.6) Subject: Type of Change: Changes to Complaints Central Return Forms Update to NHS Data Dictionary & Manual Effective Date: Immediate Reason for Change: NHS data standards have been revised to fully support the creation of the new KO41(C) Central Return, and to support minor revisions that have been made to KO41(A) for the data collection year. Further, all of the KO41returns have been revised to incorporate the collection of Ethnic Category for the data year. Background: Following the publication of DSCN 03/2001 detailing the extension of the central monitoring arrangements to collect NHS complaints data from all PRIMARY CARE TRUSTs, and to capture complaints about NHS Direct and Walk in Centres starting from , NHS data standards have been revised to support these changes. In addition, DSCN 03/2001 also detailed changes in the complaints returns to collect data, starting from , on the ethnic category of complainants (patients) and the ethnic category of the staff complained against. Two new relationships have been added to the entity WRITTEN COMPLAINT to support this change. Summary of change: EMPLOYEE PERSON WRITTEN COMPLAINT COMPLAINT HCHS SERVICE AREA COMPLAINT HCHS STAFF CATEGORY COMPLAINT HCHS SUBJECT s Page 2 of 6

3 CHANGES Change entity type relationships EMPLOYEE The description, attributes and remaining relationships are unchanged. Each EMPLOYEE may be the subject of one or more WRITTEN COMPLAINTS Change entity type relationships PERSON The description, attributes and remaining relationships are unchanged. Each PERSON may be the originator of one or more WRITTEN COMPLAINTS Change entity type relationships WRITTEN COMPLAINT The description and attributes are unchanged. Each WRITTEN COMPLAINT K must be related to received by one and only one ORGANISATION must be reported by one and only one PERSON may be a complaint against one and only one EMPLOYEE COMPLAINT HCHS SERVICE AREA The service area of a WRITTEN COMPLAINT ON HCHS. Classification: For all organisations: d. a. Elderly (Geriatric) e. b. Mental Health f. c. Maternity h. d. Community Hospitals Page 3 of 6

4 i. e. Other community health services Community Health Services other than in classification references for community hospitals, NHS Direct and Walk in centres For Health Authorities and NHS Trusts only: a. f. Hospital acute services: in-patient b. g. Hospital acute services: out-patient c. h. Hospital acute services: A&E g. i. Ambulance j. NHS Direct k. Walk in centres j. l. HA/PRIMARY CARE GROUP commissioning For Primary Care Trusts only: m. PRIMARY CARE TRUST commissioning References: KO41(a) HCHS Complaints KO41 (c) HCHS Complaints (Primary Care Trusts) COMPLAINT HCHS STAFF CATEGORY The category of profession of a WRITTEN COMPLAINT ON HCHS. Classification: For all organisations: a. Medical (including surgical) b. Dental (including surgical) c. Professions supplementary to medicine d. Nursing, midwifery and health visiting e. Scientific, technical and professional f. Ambulance crews (including paramedics) g. Maintenance and ancillary staff j. h. Other For Health Authorities and NHS Trusts only: h. i. HA administrative staff/members (excluding FHS administrative) i. j. NHS Trust administrative staff/members For Primary Care Trusts only: k. Primary Care Trust administrative staff/members References: KO41(a) HCHS Complaints KO41 (c) HCHS Complaints (Primary Care Trusts) Page 4 of 6

5 COMPLAINT HCHS SUBJECT The subject of a WRITTEN COMPLAINT ON HCHS. Classification: For all organisations: a. Admission, discharge and transfer arrangements b. Aids and appliances, equipment, premises (including access) c. Appointments, delay/cancellation (out-patients) d. Appointments, delay/cancellation (in-patients) e. Attitude of staff f. All aspects of clinical treatment g. Communication/information to patients (written and oral) h. Consent to treatment i. Complaints handling j. Patient s privacy and dignity k. Patient s property and expenses m. l. Independent sector services commissioned by Health Authorities o. m. Personal records (including medical and/or complaints) p. n. Failure to follow agreed procedures q. o. Patient s status, discrimination (e.g. racial, gender, age) r. p. Mortuary and post mortem arrangements s. q. Transport (ambulances and other) u. r. Code of openness - complaints v. s. Hotel services (including food) x. t. Other For Health Authorities and NHS Trusts only: u. Length of time waiting for a response, or to be seen: NHS Direct v. Length of time waiting for a response, or to be seen: Walk in centres l. w. Health Authority HA/PRIMARY CARE GROUP commissioning (including waiting lists) n. x. Independent sector services commissioned by NHS Trusts t. y. Policy and commercial decisions of NHS Trusts For Primary Care Trusts only: z. PRIMARY CARE TRUST commissioning (including waiting lists) aa. Independent sector services commissioned by PRIMARY CARE TRUSTs ab. Policy and commercial decisions of Primary Care Trusts References: KO41(a) HCHS Complaints KO41 (c) HCHS Complaints (Primary Care Trusts) Page 5 of 6

6 Please address enquiries about this DSCN to :- Data Standards Team, NHS Information Authority, Aqueous II, Aston Cross, Rocky Lane, Birmingham B6 5RQ Tel: Page 6 of 6