A COMPLETE CUSTOMER ENGAGEMENT SOLUTION SOLUTION FOR TELESALES & LEAD MANAGEMENT. Using C-Zentrix Contact Center Solution and Lead Management APP
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1 A COMPLETE CUSTOMER ENGAGEMENT SOLUTION SOLUTION FOR TELESALES & LEAD MANAGEMENT Using C-Zentrix Contact Center Solution and Lead Management APP
2 C-Zentrix-At Glance C-Zentrix is a flagship product of Towards Vision Technologies Private Limited (TVT) a company incorporated in the year C-Zentrix range of products specializes in software products for contact center and enterprise level applications for voice and data With 500+ customers and approximately live licenses running at any given point of time, we are now a leading Contact Center solution provider in India Some of the many customers certifying C-Zentrix capabilities - Max Life Insurance Limited, ICICI Lombard, Reliance General Insurance, Berkshire Indi,SMC India, NSE Mumbai, NIIT Limited, Amity University, Kohler India, Pidilite Industries, Snap Deal, Quikr, Red Bus, Videocon Next, MNREGA Rajasthan, DIAL 100 Mumbai and many more. Presence in 5 continents including countries like India, Bangladesh, Srilanka, Malaysia, Indonesia, Dubai, South Africa, Ethiopia and Brazil
3 C-Zentrix Customer Engagement Solution- A Complete Solution for Tele-Sales and Lead Management Advanced Tele-Calling Solution with Skill based inbound call routing, 100% Call Recording, Quality Management and Real Time and Historical Reporting Advanced Tele-Caller Interface for recording the customer issue, generating the complain id or trouble ticket number,. Advanced Web and Mobile App based interface for tracking complain/ticket status, TAT reports, escalated ticket details and various Ageing Reports
4 LEAD FLOW MANAGEMENT Tele-Callers to Sales Manager (Automated Push) Lead from Tele Caller A (Disposition: Interested) Lead from Tele Caller B(Disposition: Interested) Lead from Tele Caller C (Disposition: Interested) Automatically pushed to the Specific SM as per the mapping based on disposition, Product or Geographical Area or any other criterion
5 LEAD FLOW MANAGEMENT Sales Manager (SM) to Field Executive(FE) (Automated or Manual Push) FE 1 SM FE 2 FE 3 Lead is pushed by SM to his FE mostly manually based on Location, Product and Availability of the FE
6 LEAD FLOW MANAGEMENT Field Executive meets the Customer Field Executive meets the Customer, updates about the Products and maybe close the Lead. He updates the Lead Status either by: Web Mobile App SMS IVR
7 LEAD FLOW MANAGEMENT Status and Report Visibility All the Lead Status is visible in Real Time to all the users in the business chain as per their access levels Reports Like: Ageing Reports for every user of Sales Team (SM,DSM,FE) Disposition wise Report for every user, team or geography Category Reports for Business Lead Source wise report Fulfillment Report
8 LMS Key Modules CTI Module Roles and Levels Creation Module Lead Assignment Module (Automated and Manual) Lead Re-Assignment Module Appointment Setting and Scheduler Module Module SMS Module Reporting Module
9 LMS Key Highlights Complete web based solution with mobile apps for access Centralized Reporting (Real Time and Historical) for Sales offices spread across different Geographies Automatic and Manual Assignment of Leads Configurable Threshold for assignment of lead to Field Executives based on Fulfillment. Tagging of Voice Logs with the historical details of the Lead Quality and Audit Module for Lead Audit Assignment and Re Assignment of Leads LDAP and SSO APIs for integration with enterprise level access policies LMS can be integrated seamlessly with any CTI application
10 Key Clients Using C-Zentrix Ticketing System
11 Thank You Contact Details: Saket Setu All rights reserved. This document is property of Towards Vision Technologies ( and it contains confidential information and intended to client only. No part of this document can be reproduced or used without prior permission. Rachana Singh
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C-Zentrix Enterprise Customer Engagement Center Solution
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