1. Desktop Systems: Given below is the clarification and suggested changes.

Transcription

1 Haryana State Health Resource Centre Clarification for Tender Notice in reference to bid no. NIT 1 0f dated and /Addendum dated and subsequent clarifications dated , and Note : For the purpose of the bid no. NIT 1 0f dated , if there is a conflict in the provisions of clarification and the RFP and /Addendum, this clarification would override all clauses of the RFP and /Addendum. 1. Desktop Systems: Given below is the clarification and suggested changes. S.No. RFC Reference 1 Haryana State Health Resource Center & Clarification Feature Specifications Clarification/Change Processor, Chipset & Mother Board Latest Generation CPU 3.10 Ghz or higher, 6MB Cache and Standard OEM Chipset and Mother Board. 3rd generation or above Cache memory should not be less than 3 MB Speed should not be less than 2.8 GHz 2 RAM 2 GB DDR3 PC (1066 4GB loaded from day first Mhz) 3 Hard Disk GB SATA 3.0 Gb/s Hard 500 GB 7200 rpm SATA Drive (16 MB Cache, 7200 RPM with SMART or equivalent technology for self-monitoring and prefailure alert) 4 Optical Drive Internal DVD-ROM / RW Internal DVD-ROM / RW 5 Graphics and Audio Integrated Graphics and Audio 6 Ethernet Gigabit 10/100/1000 Network card with remote booting facility 7 Bays External : 2 * 5.25" drive bays ; Internal : 2* 3.5" drive bays 8 Slots Minimum 3 PCI / PCI express slots Integrated Graphics and Audio Gigabit 10/100/1000 Network card Stands Removed Stands Removed

2 9 Ports Ports :Minimum 6 * USB 3.0 (some in rear and some in front), 1 Serial Port, 1 Parallel Port, 1 mike in, 1* VGA, 1* Line in, 1* Line out, 1* RJ Power Supply Minimum 300-watt ATX Power Supply PFC (Active Power Factor Correction (PFC) power supply). 11 Surge Tolerance of up to 2000V 12 Keyboard USB/PS/2 104 keys keyboard (Same make as 13 Monitor 18.5 LCD monitor with TCO 5.0 Certification, Energy Star 14 Mouse USB/PS/2 2 Button Optical Scroll Mouse(Same make as 15 Operating System 16 Office Productivity 17 Compliance and Certifications Windows7 or Equivalent or Linux (latest release) Complete Office Productivity As per industry standard for PC and energy star for Monitor 18 Drivers Drivers should be freely available on OEM s website and should be supplied in media along with the PC Ports :Minimum 4, USB 2.0 (some in rear and some in front) Standard (Factory fitted) Removed USB/PS/2 104 keys keyboard (Same make as 18.5 LCD monitor Energy Star,(Same make as USB/PS/2 2 Button Optical Scroll Mouse(Same make as licensed Professional version of an operating system like Linux/ Windows/ equivalent with support throughout the project duration Office Productivity tool with following provision: a) Word processing tool b)calculation processing tool c) Presentation tool d) The tool should be compatible for saving file in interchangeable format As per industry standard for PC and minimum 3 star energy rating for Monitor Drivers should be freely available on OEM s website and should be supplied in media along with the PC

3 19 Warranty 5 years comprehensive onsite replacement warranty from the date of acceptance of systems as per the other clauses of the RFP 20 Antivirus For each PC with upgrade license for 3 years (CDs to be included) As per RFP Licensed Antivirus with updates upto completion of Project duration for all PC s 2. Printers: Given below is the clarification and suggested changes. S.No. RFC Reference 1 Haryana State Health Resource Center & Clarification Feature Specifications Clarification/Change Operating System 2 Maximum Number of Sheets (Output) Microsoft Windows 7 (32- bit/64-bit), Windows Vista (32-bit/64-bit), Windows XP (32-bit/64-bit), Windows Server 2008 (32-bit/64-bit), Windows Server 2003 (32- bit/64-bit), Mac OS X v 10.4, v 10.5, v 10.6, Linux. not less than 150-sheet face-down bin 3 Frequency (Hz) 60 Hz 50 Hz 4 Voltage (Volts) 110 to 125 VAC VAC Mac OS X v 10.4, v 10.5, v 10.6 is removed, rest of the OS remain unchanged Maximum Number of Sheets (input) not less than 150 sheet & Maximum Number of Sheets (output) not less than 50 sheet 5 Power Consumption per Hr (Operating ) (Watts) 6 Power Consumption (Standby) per Hr (Watts) not more than 430 watts not more than 1.2 watts less than 500 watt less than 5 watt 3. For UPS sizing the bidder should give unit rates for UPS online (1+1 module), sizes 1 KVA, 2 KVA, 3 KVA, 5 KVA, 6KVA, 10 KVA, 15 KVA and 20 KVA while (1+1 module ) will not be applicable for 1 KVA, 2 KVA and 3 KVA.

4 4. IA will be responsible for primary dedicated MPLS based Link (min. 2 Mbps for 23 location i.e. medical colleges and district hospitals) from periphery (hospital/ college) to DC as well as DR location. For remaining location IA will provide decide MPLS link based bandwidth to meet the requirement and fulfill the SLA. State will be responsible for DC to DR connectivity. 5. IA will be responsible for primary dedicated MPLS Link (min. 2 Mbps for 23 location i.e. medical colleges and district hospitals) from periphery (hospital/ college) to DC as well as DR location. For remaining location IA will provide MPLS link based bandwidth to meet the SLA requirement. IA shall be responsible for the following connectivity: DC to MPLS Cloud minimum 2 Mbps for point to point DR to MPLS Cloud - minimum 2 Mbps for point to point Individual locations to the MPLS cloud connectivity of 2Mbps for DH & MCH Other individual locations to MPLS cloud connectivity of 512 Kbps (or as required to meet the SLA requirements) 6. IA will install appropriate surge protection device at each location. The Surge protection device/system shall be installed between the Raw power & UPS so that the system (Servers, networking component, terminal equipment like PC, Printer, Scanner etc. shall be protected from any surges or other voltage deviations. Unit price of appropriate surge protection device need to be quoted in the commercials also. 7. Requirement of Manpower Resources As per the envisaged project implementation plan, the manpower resources shall be required to be deployed by the IA for 3 key activities, as described below: 1. Helpdesk Support: During the pilot phase, there are 4 physical counters, 1 at each pilot location are proposed to be setup as Helpdesk centers, with a desktop / thin client and access to the HIS application after Go-Live. Considering the fact that the footfall at pilot PHC and CHC would be less, as compared to DH and Medical College, the physical Helpdesk counters from the pilot PHC and CHC may be shifted to DH and Medical College, after sometime, or 1 additional physical counter may be deployed at both DH and Medical College, as required. This arrangement is expected to be for a period of 9 months, starting from the date of pilot Go-Live i.e. after 9 months, till the date of Phase 2 Go-Live i.e. after 18 months (including the 3 months stabilization period). After completion of Phase 1 implementation, the set up for centralized Helpdesk is envisaged, which is expected to commence its operations from the date of Phase 2 Go-Live i.e. after 18 months and all the people deployed at physical Helpdesk counters after Pilot Go-Live described above i.e. minimum 4 and maximum 6, are expected to shift to this centralized Helpdesk center, handling queries, suggestions, complaints / grievances and information requirements logged through toll free number, and HIS Web portal. The minimum number of seats is proposed to be 5 to start with and analyze the seats requirement (increase of decrease) based on call volume every quarter. During the first quarter after Phase 2 Go-Live, the service levels with

5 respect to Helpdesk support (Part A) as defined in the SLA matrix described in RFP volume 3 Page 91, shall not be applicable. However after due analysis of call volumes, the number of seats may be increased or decreased by the IA and all the SLA for Part A Helpdesk shall be applicable from second quarter of phase II onwards. This quarterly analysis should continue till the call volumes stabilize and then IA may, in agreement with HSHRC, decide to continue to optimum number of centralized Helpdesk seats. 2. Handholding Support: The handholding support is envisaged after each Phase Go-Live, to the maximum period of 6 months (9 months in case of Pilot phase including the 3 months stabilization period). The number of manpower resources expected to be deployed by the IA for this activity should be on an average 1 resource per location, according to the number of location covered under that particular phase. E.g. during Pilot Phase, the total number of location covered are 4, so the minimum number of resources expected to be deployed by the IA for this activity should be 4. This should be deployed for 6 months from the period of pilot Go- Live. After which these resources may then be withdrawn. Additional resources, as per the above specified requirement would be deployed at all other location covered under Phase 2 for the same activity. This should be from the period of 2nd Phase Go-Live till 3rd Phase Go-Live, i.e. total 6 months one resource per location similarly, all these resources may then be withdrawn at the end of 6 months. Additional resources deployed at all other location covered under Phase 3 for the same activity. This should be from the period of 3rd Phase Go-Live for 6 months period. All the resources deployed for handholding support may then be withdrawn after 6 months of Phase 3 Go-Live. Without altering the total number the resource may be redeployed at appropriate locations depending on workload at the time of implementation after discussion with HSHRC. 3. IT Support: In addition to the handholding resource mentioned above IT support is envisaged to commence from Pilot Phase Go-Live till the end of contract period by providing additional manpower. The number of manpower resources expected to be deployed by the IA for this activity should be on an average 1 resource per location, according to the number of location covered under that particular phase. E.g. during Pilot Phase, the total number of location covered are 4, so the minimum number of resources expected to be deployed by the IA for this activity should be 4. Similarly the number of resources should be increased in accordance with the number of locations covered under Phase 2 and Phase 3, till maximum of 55 Resources. Though it is not mandatory that 1 resource be stationed permanently at each location for the entire duration, especially at a PHC or CHC, however it is expected that dedicated resources should be deployed atleast at DH and Medical Colleges, with one resource heading the IT support team deployed across all project locations. The IA is free to propose and implement a suitable model for optimal utilization of resources and also to meet the stated Service Levels for IT support, in agreement with HSHRC. The operational model must include management and monitoring of IT support activities from DH.

6 The above manpower requirements though segregated with respect to the type of activity, phases and locations covered under each phase; however the overall mechanism for efficiently meeting the requirements for above 3 activities through optimal utilization of resources may be proposed by IA after survey and implemented in agreement with HSHRC. It is therefore neither linear addition of resource for each of the above 3 activities nor are mutually exclusive. 8. In Volume III, Schedule VII-Service Levels, Section 20.3, Service Level Parameters - Definition of Terms, Point No. 5 : Helpdesk Support" shall mean the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract. This should now be read as OEM Support shall mean the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract. 9. Bar Code Printers S.No. RFC Reference 1 Haryana State Health Resource Center & Clarification Specifications Should have safety approval levels of CE, UL, CUL, FCC class A etc Clarification/Change Should have safety approval levels of CE, UL/CUL/FCC class A etc 10. UTP Cable: Given below is the clarification and suggested changes. S. No. RFC Reference 1. Haryana State Health Resource Center 2. Haryana State Health Resource Center Specifications Characteristic Impedance : 100(+/- 3) Ohms 500 MHz, Tested till 700 Mhz Zero Bit Error verified by ETL Clarification/Change Tested till 600 Mhz verified by ETL or equivalent agency