Placing Calls. Using Your Single Line Telephone. Placing an Outside Call... Calling a Co-Worker, Voice Mail and Paging...
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1 Using Your Single Line Telephone Placing Calls Due to the flexibility built into the system, your Dialing Codes and Feature Capacities may differ from those in this guide. Check with your communications manager and make a note of any differences. Placing an Outside Call... Dial codes for outside lines: Listen for dial tone Outside number. When behind a PBX, you may have to dial another 9 before your number. ABC DEF Program 2. + Line group number (1-9 or ) + Outside number. When behind a PBX, you may have to dial 9 before your number. GHI PQRS JKL TUV 0 MNO WXYZ Redial Flash 2. + Line number (e.g., 005 for line 5) + Outside number. When behind a PBX, you may have to dial 9 before your number. Calling a Co-Worker, Voice Mail and Paging... * The NEC Analog Single Line Telephone is displayed here. This guide contains general analog phone procedures. Refer to the user guide included with your specific analog phone for details on additional key functions. Dial using the Intercom: 2. Dial co-worker s extension number. Your call will ring or voice-announce. If you hear ringing, wait for an answer. If you hear two beeps, begin speaking. Dialing 1 changes mode. 2. For Paging, dial + 0 for All Call or 1-64 for zones. 2. To call your mailbox, dial.
2 Answering Calls If your call doesn t go through... Answering Outside Calls... Camp On and Callback Listen for two rings: When you hear system busy, use Camp On or Callback: 1. to Camp On (wait without hanging up). (Intercom calls) If you hear two beeps, you can speak. If you hear busy/ring, dial 6 to send a Voice Over. (Outside calls) When you hear new dial tone, place your call again. 1. and hang up to leave a Callback for a free line or extension. Wait for the system to call you back. 2. Lift handset when the system rings you back. (Outside calls) Place your call again. (Intercom calls) Speak to co-worker. To cancel your Callback: 2. + Hang up. Answering Intercom Calls... Listen for ringing: 1. Lift handset to speak. Picking up calls not ringing your phone... If a call is ringing Paging after hours: When a call is ringing a co-worker s phone: Co-worker s extension. Message Waiting (Direct Messaging) Leave a Message Waiting when your coworker doesn t answer: To answer a Message Waiting left for you: 1. Do not hang up +. Your co-worker s MW flashes fast. With Voice Mail, dial 8 to leave a message in your co-worker s mailbox. To cancel all your messages (those you left and those left for you), dial 873.
3 Have a telephone meeting (Conference)... Use Conference to have a telephone meeting: 1. Place or answer call + Hookflash Place/answer next call + Hookflash +. You may have up to 32 callers. Your software determines if there is any restriction on the number of outside parties. Repeat this step to add more parties. 3. After adding all parties, Hookflash twice to set up the Conference. Quick Reference for Other Features Do Not Disturb: Meet Me Conference: Park and Page: Personal Greeting: to block your outside calls 2 to block Paging, Intercom calls, Call Forwards and transferred outside calls 3 to block all calls 4 to block Call Forwards 0 to cancel To set up: While on a call, HOOOKFLASH + # Page party and announce zone + (When coworker answers) HOLD twice To join: Lift handset Announced zone Lift handset Record Personal Greeting + # Record Page + # + Dial Page zone (e.g., for zone 1) + 2 (All) or 3 (CO) + Hang up To cancel: Lift handset Hang up To pick up: Lift handset + + Announced extension number Lift handset Record Personal Greeting + # + 2 (Busy/No Answer), 4 (Immediate) or 6 (No Answer) + Extension to receive calls + 2 (All) or 3 (CO) + Hang up To cancel: Lift handset Hang up Tones you may hear... One long tone and a voice while on a call: Error (fast busy) tone: Stutter dial tone: A co-worker is sending you a Voice Over. This means you made a mistake in placing a call or using a feature. Hang up and start over. When you lift the handset: Your phone is forwarded. When using features: Your option has been accepted.
4 Handling Your Calls Your call can wait at your phone... Personal Abbreviated Dialing Directory To program: Lift handset + + Bin (0-9) + Trunk access code + Number to store + Hang up To use: Lift handset + + Bin (0-9) Bin Access Code Number Hold Use Hold instead of leaving the handset off-hook: Easily retrieve a call from Hold: Transferring your calls... Transfer Send (Transfer) your call to a co-worker: 1. Do not hang up + Hookflash + Do not hang up. This puts your call on Exclusive Hold. To place the call on Group Hold (so only those in your Department can pick up the call), dial 832 after pressing HOOK- FLASH. Intercom calls automatically go on Exclusive Hold when you press HOOKFLASH. 1. Lift handset and press. To retrieve a call from Group Hold, dial 862 instead of pressing HOOK- FLASH. 1. Hookflash + Dial your co-worker s extension. To transfer the call to a co-worker s mailbox, dial the Voice Mail master number before their extension. 2. (Optional) Announce the call when your co-worker answers. 3. Hang up. * * NEC America, Inc., Corporate Networks Group 4 Forest Parkway, Shelton, CT TEL: FAX: cng.nec.com April 8, 2003 Printed in U.S.A.
5 Park a call in orbit... Forward your calls to a co-worker... Park a call in orbit so a co-worker can pick it up: Or pick up a call a coworker parked for you: 1. Do not hang up. Park a call in a System Orbit 2. Hookflash + + Park Orbit. Park Orbits are Page your co-worker to pick up the call. For Paging, dial for All Call or for zones. 4. Hang up. For a Call Parked in a System Orbit 2. + Park Orbit. Park Orbits are For a Call Parked in a Personal Park Orbit When Parked at a co-worker s phone Announced extension. While at your desk, forward your calls to a co-worker or Voice Mail: Automatically redial calls... Last Number Redial 2. Dial Call Forwarding condition: 1 = Personal Answering Machine Emulation (then skip to step 4) 2 = Busy or not answered 4 = Immediate 6 = Not answered 7 = Immediate w/simultaneous ringing (not for Voice Mail) 0 = Cancel 3. Dial destination extension, Voice Mail master number or press Voice Mail key. 4. Dial Call Forwarding Type: 2 = All calls 3 = Outside calls only 4 = Intercom calls only To forward off-premise: 46 + Line access (e.g., 9) + Number + Hang up. To cancel: 46 + Hang up. Quickly redial your last outside call: The system selects an outside line. Save Save your call for quick dialing later on: Quickly redial your saved number: 1. While on a call, HOOKFLASH +. When redialing, the system selects an outside line for you. To clear a saved number: Lift handset + 885
6 Quickly dial co-workers and outside calls... Common and Group Abbreviated Dialing (Speed Dial) To dial your stored Abbreviated Dialing numbers: (You cannot store Common or Group Abbreviated Dialing numbers.) 2. + Bin (for Common) Bin (for Group). Personal Abbreviated Dialing (Speed Dial) Analog Single Line (SLT) Quick Reference Guide To store your Personal Abbreviated Dialing numbers: 2. Bin (0-9) + Trunk access code + Number to store. Trunk access codes are 9, #9 + trunk number and trunk group. The total number of digits stored cannot exceed Hang up. To dial your stored Personal Abbreviated Dialing numbers: 1. Lift handset + + Bin (0-9). The stored number dials out.
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User Guide. Thank you for choosing our Cloud9 hosted phone solution. This user guide will provide everything you need to know in how to use your new system with the Polycom Soundpoint 331/335 desktop phone