TECHNOLOGY REPAIR SERVICES - PRICING

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1 Contingent believes strongly in transparency with its terms and conditions. Regardless of what variation of Technology Repair a Client were to engage us for, we stand by those services with a Lifetime Workmanship Warranty and the expectation that the Client should be charged for only what they required. This is a difficult trust to earn but Service Levels Principal Period of Service (PPS) we are hard at work proving we are the right provider for these critical services. Below you will find key service levels that are common throughout the Technology Repair family of services. Some variations of Technology Repair may in fact have stricter requirements on us but they all have these baseline elements. Contingent shall provide Field Services seven (7) days perweek, 365 days per year. However, Principal Period of Service (PPS) is defined as Monday Friday, 8:00 A.M. to 5:00 P.M., Local (Site) Time. Contingent shall perform services on the behalf of the Client outside the Principal Period of Service (PPS) at the prices set forth herein. On-site Response Time Goals Contingent s Customer Care Center, manned by the assigned project coordinator, will be on a 2-hour response time regardless of criticality or time of day. On site response time is the time between (1) the earlier of (a) when the project coordinator dispatches a technician to an affected site and (b) 2 hours after the initial call is made to Contingent s Customer Care Center (the earlier of (a) and (b) is the On-site Response Time Measurement Point and (2) when the Field actually arrives on site. Two factors affect response time: 1) call criticality, and 2) distance from the affected site to the nearest available technician with the proper skills to resolve the problem. Contingent currently applies the following response time goals: Non-PPS (after hours) Arrival - On Site Response Goal PPS Arrival - On Site Response Goal 8:00A.M. - 3:00P.M. M-F Site Time 3:00P.M. - 8:00A.M. Site Time 8:00A.M. - 3:00P.M. M-F Site Time 3:00P.M. - 8:00A.M. Site Time Critically 1 Emergency Critically 2 Major Critically 3 Minor Critically 4 Routine 8 Hours Next Day 2 Hours 8 Hours Next Day 2 Business Hours 4 Business Hours 8 Business Hours 8 Hours after start of next calendar day 2nd Business day 2 Hours after start of next calendar day 8 Hours after start of next calendar day 2nd Business day Critically 5 Scheduled 3rd Business day Times in this table are measured from the On Site Response Time Measurement Point. The goal of both parties is to perform repairs in the most expeditious means possible. Repair Time is the time between which a Field arrives on site and departs the site having been released by the Client s TPOC. Contingent s Repair Time Goal is four (4) hours. The Response Time Repair Time Goals Goals and the Repair Time Goals, set forth above, are aspirational in nature, and Contingent does not promise or guarantee service within such time frames. Under no circumstances shall the aforementioned goals form the basis for any claim or breach of the Agreement.

2 If Contingent fails to arrive within the requested on site response time, Contingent will automatically credit the Client the difference between the rates of the missed criticality Penalties Imposed on Contingent and the actual criticality for every hour of fraction thereof that the technician is on site and in transit (if travel charges apply) Field Services - Technology Repair (Time & Material) THESE ARE TIME AND MATERIAL RATES Per Hour Rates (2 hour onsite minimum) 5x8x2 PPS 5x8x4 PPS 5x8x8 PPS Next Business Day PPS 2nd Business Day PPS Field Services - Technology Repair Silver (Prepaid Dispatch Blocks) THESE ARE TIME AND MATERIAL RATES Per Dispatch Visit Rate (2 hour onsite max) 5x8x2 PPS 5x8x4 PPS 5x8x8 PPS Next Business Day PPS 2nd Business Day PPS

3 Field Services - Technology Repair Silver (Prepaid Dispatch Blocks) THESE ARE PREPAID DISPATCH RATES (PER VISIT) 5x8x2 Flat (2) hour onsite max plus (1) hour travel PPS(M-F 8:00A.M. - 5:00P.M. 5x8x4 Flat (2) hour onsite max plus (1) hour travel PPS (M-F 8:00A.M. - 5:00P.M. 5x8x8 Flat (2) hour onsite max plus (1) hour travel PPS (M-F 8:00A.M. - 5:00P.M. Next Business Day Flat (2) hour onsite max plus (1) hour travel PPS (M-F 8:00A.M. - 5:00P.M. 2nd Business Day Flat (2) hour onsite max plus (1) hour travel PPS (M-F 8:00A.M. - 5:00P.M. Penalty for late arrival Per Dispatch Visit Rate (2 hour onsite max) Technology Repair Silver rates are based on standard rates with the following additional criteria: A Client may prepay for a minimum of 25 dispatches for a 20% discount off of published hourly rates. After the initial purchase of 25 dispatches a Client may continue to realize the same 20% discounts when purchasing subsequent blocks of 10 provided those subsequent purchases are prepaid and are made within 12 months of the initial purchase of 25 dispatches. To qualify for the discount the payment must be received prior to requesting a dispatch and the dispatch requests must be made through Contingent s online Customer Care Center Request Dispatch Form. Each prepaid, volume discounted dispatch carries a flat charge based on two (2) hour on-site maximum regardless of whether the repair is made in less time and a one (1) hour travel charge regardless of actual travel time (more or less). When a repair exceeds the two (2) hour maximum limit on site, the Client will be notified and given the opportunity to decide to extend the visit. When the Client elects to extend the visit a second dispatch will be charged against the Clients prepaid balance. Client may mix and match field personnel skill levels and criticalities in any combination when purchasing dispatch blocks.

4 Field Services - Technology Repair Copper (Flat Fee Dispatch) PLEASE NOTE THESE ARE DISPATCH RATES (PER VISIT) 5x8x2 Flat (2) hour onsite max PPS 5x8x4 Flat (2) hour onsite max PPS Hourly Rate Above 1hr Onsite Per Dispatch Visit Rates (1 HR Max Onsite) $510 $396 $522 $414 $530 $416 $612 $500 5x8x8 Flat (2) hour onsite max PPS $276 $310 $447 Next Business Day Flat (2) hour onsite max PPS $197 $232 $362 2nd Business Day Flat (2) hour onsite max PPS $177 $194 $267 $332 Technology Repair Copper rates are flat fee discounted rates designed for the Client who requires short duration troubleshooting and repair ( quick-fix ) and adhere to the Technology Repair Standard terms with the following exceptions: These flat fee dispatches contain no travel charges and come with up to a maximum of one (1) hour on site. Once on site, Contingent will notify the Client via if the job may require more than one hour onsite with at least ten (10) minutes notice prior to the expiration of the first hour. At that time if the Client authorizes additional time that time will be billed at the standard Technology Repair hourly rate in thirty (30) minute intervals.

5 Logistics Services - Technology Repair Standard Rates Additional Information Parts Depot Storage Nationwide Coverage Available 64 Cubic Feet (1 pallet) $60 per month Monthly price is per location. Add 15% for climate control. Delivery not included. Parts Depot Storage Nationwide Coverage Available 32 Cubic Feet (1/2 pallet) $45 per month Spares Deployment Processing (Next Business Day) Spare Parts Deployment Processing $25 per incident RMA Processing (5 business days from receipt of faulty part) Warranty Parts Return Processing $25 per incident Repair services are best effort only Bench Repair (Hardware/Software) (best effort only) Component Repair $85 per hour 1 - Emergency (2 Hours Onsite) 5x8x2 PPS (M-F 8:00A.M - 5:00P.M. $275 per delivery 2 - Major ( Onsite) 5x8x4 PPS (M-F 8:00A.M - 5:00P.M. $185 per delivery 3 - Minor (8 Hours Onsite) 5x8x8 PPS (M-F 8:00A.M - 5:00P.M. $150 per delivery Parts Courier Services Criticality 4 - Routine (Next Business Day Onsite) Next Business Day PPS (M-F 8:00A.M. - 5:00P.M. $50 per delivery 5 - Scheduled (2nd Business Day Onsite) 2nd Business Day PPS (M-F 8:00A.M. - 5:00P.M. $25 per delivery Asset Tracking (7x24 Online Access) Customer Care Center Online $199 per month Price includes up to 1000 units tracked, 3 user accounts Add $175/month for each 1000 unit block and $25/month for each additional user account Certified Equipment Disposal (48 Hours Notice to Pickup) 2nd Business Day PPS (M-F 8:00A.M. - 5:00P.M. $0.83 per pound Price includes freight, disposal, certificate by serial number reporting, EPA and DoD/DHS compliance when applicable, Federal and State Law compliance Minimum 50lbs per visit