OBJETIVOS CONTEÚDO MÉTODO

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1 Curso: Mestrado em Administração Área de Concentração: Gestão Organizacional Linha de Pesquisa: Tecnologia da Informação e Marketing Disciplina: Administração de Sistemas de Informação Créditos: 03 Professor: Dr. Carlo Gabriel Porto Bellini (bellini@ccsa.ufpb.br) OBJETIVOS Apresentar o aluno aos fundamentos da área de Sistemas/Tecnologia da Informação evolução histórica, conceitos, teorias, tendências, desafios e aspectos metodológicos. Viabilizar ao aluno experiências de apresentação oral e mediação de discussões temáticas em Sistemas/Tecnologia da Informação, bem como acesso a diretórios de dados internacionais. CONTEÚDO Epistemologia, pesquisa e validação de instrumentos em SI/TI Abordagem sociotécnica em SI/TI Modelo de Aceitação da Tecnologia (TAM) adoção e resistência Alinhamento TI-negócios, mudança organizacional e burocracia Paradoxo da produtividade e retorno sobre investimento em TI Qualidade de produtos e serviços de SI/TI Sucesso de sistema de informação satisfação do usuário e outros construtos Terceirização em SI/TI (projetos, serviços, etc.) Inclusão digital e redes sociais virtuais Melhores práticas e gestão de projetos de SI/TI Competências do profissional de SI/TI MÉTODO Aulas expositivas conduzidas pelo professor, e seminários individuais dos alunos com textos sorteados no dia da aula, bem como dois debatedores de apoio. Interação extraclasse por meio de correio eletrônico e sítio Web. Avaliação individual por meio de: Presença e assiduidade. [1,0 ponto] Observação da participação/discussão em aula. [1,0 pontos] Seminário individual sobre conteúdo programático. [3,0 pontos] Localização e distribuição de artigos aos colegas, na seguinte modalidade: cada aluno deverá fornecer aos colegas cinco artigos (impressos ou em PDF) publicados no ano corrente a respeito do(s) tema(s) de seu(s) seminário(s). Os periódicos aceitos são os incluídos no portal Periódicos Capes ( [1,0 ponto] Artigo teórico-empírico (em dupla). [4,0 pontos; ou 2,0 pontos caso haja prova] Prova objetiva individual. [2,0 pontos, caso seja aplicada]

2 REFERÊNCIAS Tema: epistemologia, pesquisa e validação de instrumentos em SI/TI BANKER, R.D. The evolution of research on IS: A fiftieth-year survey of the literature in Management Science. Management Science, v. 50, n. 3, 2004, pp BELLINI, C.G.P.; PEREIRA, R.C.F.; BECKER, J.L. Measurement in software engineering: From the roadmap to the crossroads. International Journal of Software Engineering & Knowledge Engineering, v. 18, n. 1, 2008, pp BOUDREAU, M.-C.; Gefen, D.; STRAUB, D.W. Validation in information systems research: A state-of-the-art assessment. MIS Quarterly, v. 25, n. 1, 2001, pp GREGOR, S. The nature of theory in information systems. MIS Quarterly, v. 30, n. 3, 2006, pp GREGOR, S.; JONES, D. The anatomy of a design theory. Journal of the AIS, v. 8, n. 5, 2007, pp HEVNER, A.R.; MARCH, S.T.; PARK, J.; RAM, S. Design science in information systems research. MIS Quarterly, v. 28, n. 1, 2004, pp IVES, B.; VALACICH, J.; WATSON, R.T.; et al. What every business student needs to know about information systems. Communications of the AIS, v. 9, 2002, pp LEE, A.S. Researching MIS. In: CURRIE, W.L.; GALLIERS, B. (Orgs.). Rethinking management information systems. New York: Oxford University Press, 1999, pp MARKUS, M.L. Thinking the unthinkable: What happens if the IS field as we know it goes away? In: CURRIE, W.L.; GALLIERS, B. (Orgs.). Rethinking management information systems. New York: Oxford University Press, 1999, pp MYERS, M.D.; NEWMAN, M. The qualitative interview in IS research: Examining the craft. Information & Organization, v. 17, 2007, pp NELSON, K.M.; NADKARNI, S.; NARAYANAN, V.K.; GHODS, M. Understanding software operations support expertise: A revealed causal mapping approach. MIS Quarterly, v. 24, n. 3, 2000, pp PALVIA, P.; MIDHA, V.; PINJANI, P. Research models in IS. Communications of the AIS, v. 17, 2006, pp SHARMA, R.; YETTON, P.; CRAWFORD, J. Estimating the effect of common method variance: The method-method pair technique with an Illustration from TAM research. MIS Quarterly, v. 33, n. 3, 2009, pp SIDOROVA, A.; EVANGELOPOULOS, N.; VALACICH, J.S.; RAMAKRISHNAN, T. Uncovering the intellectual core of the information systems discipline. MIS Quarterly, v. 32, n. 3, 2008, pp Tema: abordagem sociotécnica em SI/TI BELLINI, C.G.P.; PEREIRA, R.C.F.; BORENSTEIN, D. Managing customer teams in information systems customization. XXXI EnANPAD. Rio de Janeiro: ANPAD, 22-26/09/2007. LEAVITT, H.J. Applied organizational change in industry: Structural, technological and humanistic approaches. In: MARCH, J.G. (Org.). Handbook of organizations. Chicago: Rand McNally, 1965, pp MUMFORD, E. The story of socio-technical design: Reflections on its successes, failures and potential. Information Systems Journal, v. 16, 2006, pp PALVIA, S.C.; SHARMA, R.S.; CONRATH, D.W. A socio-technical framework for quality assessment of computer information systems. Industrial Management & Data Systems, v. 101, n. 5, 2001, pp RAVICHANDRAN, T.; RAI, A. Quality management in systems development: An organizational system perspective. MIS Quarterly, v. 24, n. 3, 2000, pp TRIST, E.; MURRAY, H. (Orgs.). The social engagement of social science: A Tavistock anthology. Volume II: The sociotechnical perspective. Philadelphia: University of Pennsylvania Press, Tema: modelo de aceitação da tecnologia (TAM) adoção e resistência AHUJA, M.K.; THATCHER, J.B. Moving beyond intentions and toward the theory of trying: Effects of work environment and gender on post-adoption information technology use. MIS Quarterly, v. 29, n. 3, 2005, pp BEAUDRY, A.; PINSONNEAULT, A. Understanding user responses to information technology: A coping model of user adaptation. MIS Quarterly, v. 29, n. 3, 2005, pp GATTIKER, T.F.; GOODHUE, D.L. What happens after ERP implementation: Understanding the impact of interdependence and differentiation on plant-level outcomes. MIS Quarterly, v. 29, n. 3, 2005, pp JASPERSON, S.; CARTER, P.E.; ZMUD, R.W. A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems. MIS Quarterly, v. 29, n. 3, 2005, pp

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4 JIANG, J.J.; KLEIN, G.; CARR, C.L. Measuring information system service quality: SERVQUAL from the other side. MIS Quarterly, v. 26, n. 2, 2002, pp KETTINGER, W.J.; LEE, C.C. Pragmatic perspectives on the measurement of information system service quality. MIS Quarterly, v. 21, n. 2, 1997, pp KETTINGER, W.J.; LEE, C.C. Zones of tolerance: Alternative scales for measuring information systems service quality. MIS Quarterly, v. 29, n. 4, 2005, pp LANDRUM, H. ; PRYBUTOK, V.R. ; ZHANG, X. A comparison of Magal s service quality instrument with SERVPERF. Information & Management, v. 44, 2007, pp LIU, C.-T.; DU, T.C.; TSAI, H.-H. A study of the service quality of general portals. Information & Management, v. 46, 2009, pp MITRA, D.; GOLDER, P.N. How does objective quality affect perceived quality? Short-term effects, long-term effects, and asymmetries. Marketing Science, v. 25, n. 3, 2006, pp PITT, L.F.; WATSON, R.T.; KAVAN, C.B. Measuring information systems service quality: Concerns for a complete canvas. MIS Quarterly, v. 21, n. 2, 1997, pp VAN DYKE, T.P.; KAPPELMAN, L.A.; PRYBUTOK, V.R. Measuring information systems service quality: Concerns on the use of the SERVQUAL questionnaire. MIS Quarterly, v. 21, n. 2, 1997, pp WATSON, R.T.; PITT, L.F.; KAVAN, C.B. Measuring information systems service quality: Lessons from two longitudinal case studies. MIS Quarterly, 1998, pp Tema: sucesso de sistemas de informação FARBEY, B.; LAND, F.; TARGETT, D. IS evaluation: A process for bringing together benefits, costs, and risks. In: CURRIE, W.L.; GALLIERS, B. (Orgs.). Rethinking management information systems. New York: Oxford University Press, 1999, pp JIANG, J.J.; KLEIN, G.; DISCENZA, R. Perception differences of software success: Provider and user views of system metrics. Journal of Systems & Software, v. 63, 2002, pp KEARNS, G.S. A multi-objective, multi-criteria approach for evaluating IT investments: Results from two case studies. Information Resources Management Journal, v. 17, n. 1, 2004, pp LANE, M.S. (Org.). Summary of useful replies to request for IS project management success and failure research papers. NAH, F.F.-H.; TAN, X.; TEH, S.H. An empirical investigation on end-users acceptance of enterprise systems. Information Resources Management Journal, v. 17, n. 3, 2004, pp WOODROOF, J.; BURG, W. Satisfaction/dissatisfaction: Are users predisposed? Information & Management, v. 40, n. 4, 2003, pp Tema: terceirização em SI/TI CULLEN, S.; SEDDON, P.; WILLCOCKS, L. Managing outsourcing: The life-cycle imperative. MIS Quarterly Executive, v. 4, n. 1, 2005, pp GONZALEZ, R.; GASCO, J.; LLOPIS, J. Information system outsourcing: A literature analysis. Information & Management, v. 43, 2006, pp GOO, J.; et al. An investigation of factors that influence the duration of IT outsourcing relationships. Decision Support Systems, v. 42, 2007, pp KOH, C.; ANG, S.; STRAUB, D.W. IT outsourcing success: A psychological contract perspective. Information Systems Research, v. 15, n. 4, 2004, pp LACITY, M.C.; HIRSCHHEIM, R. Information technology outsourcing: What problems are we trying to solve? In: CURRIE, W.L.; GALLIERS, B. (Orgs.). Rethinking management information systems. New York: Oxford University Press, 1999, pp LEE, J.-N. Outsourcing alignment with business strategy and firm performance. Communications of the AIS, v. 17, 2006, pp LEE, J.-N.; MIRANDA, S.M.; KIM, Y.-M. IT Outsourcing strategies: Universalistic, contingency, and configurational explanations of success. Information Systems Research, v. 15, n. 2, 2004, pp MAO, J.-Y.; LEE, J.-N.; DENG, C.-P. Vendors perspectives on trust and control in offshore information systems outsourcing. Information & Management, v. 45, 2008, pp TAYLOR, H. Critical risks in outsourced IT projects: The intractable and the unforeseen. Communications of the ACM, v. 49, n. 11, 2006, pp

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