OBJETIVOS CONTEÚDO MÉTODO

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1 Curso: Mestrado em Administração Área de Concentração: Gestão Organizacional Linha de Pesquisa: Tecnologia da Informação e Marketing Disciplina: Administração de Sistemas de Informação Créditos: 03 Professor: Dr. Carlo Gabriel Porto Bellini OBJETIVOS Apresentar o aluno aos fundamentos da área de Sistemas/Tecnologia da Informação evolução histórica, conceitos, teorias, tendências, desafios e aspectos metodológicos. Viabilizar ao aluno experiências de apresentação oral e mediação de discussões temáticas em Sistemas/Tecnologia da Informação, bem como acesso a diretórios de dados internacionais. CONTEÚDO Epistemologia, pesquisa e validação de instrumentos em SI/TI Abordagem sociotécnica em SI/TI Modelo de Aceitação da Tecnologia (TAM) adoção e resistência Alinhamento TI-negócios, mudança organizacional e burocracia Paradoxo da produtividade e retorno sobre investimento em TI Qualidade de produtos e serviços de SI/TI Sucesso de sistema de informação satisfação do usuário e outros construtos Terceirização em SI/TI (projetos, serviços, etc.) Inclusão digital e redes sociais virtuais Melhores práticas e gestão de projetos de SI/TI Competências do profissional de SI/TI MÉTODO Aulas expositivas conduzidas pelo professor, e seminários individuais dos alunos com textos sorteados no dia da aula, bem como dois debatedores de apoio. Interação extraclasse por meio de correio eletrônico e sítio Web. Avaliação individual por meio de: Presença e assiduidade. [1,0 ponto] Observação da participação/discussão em aula. [1,0 pontos] Seminário individual sobre conteúdo programático. [3,0 pontos] Localização e distribuição de artigos aos colegas, na seguinte modalidade: cada aluno deverá fornecer aos colegas cinco artigos (impressos ou em PDF) publicados no ano corrente a respeito do(s) tema(s) de seu(s) seminário(s). Os periódicos aceitos são os incluídos no portal Periódicos Capes (http://www.periodicos.capes.gov.br). [1,0 ponto] Artigo teórico-empírico (em dupla). [4,0 pontos; ou 2,0 pontos caso haja prova] Prova objetiva individual. [2,0 pontos, caso seja aplicada]

2 REFERÊNCIAS Tema: epistemologia, pesquisa e validação de instrumentos em SI/TI BANKER, R.D. The evolution of research on IS: A fiftieth-year survey of the literature in Management Science. Management Science, v. 50, n. 3, 2004, pp BELLINI, C.G.P.; PEREIRA, R.C.F.; BECKER, J.L. Measurement in software engineering: From the roadmap to the crossroads. International Journal of Software Engineering & Knowledge Engineering, v. 18, n. 1, 2008, pp BOUDREAU, M.-C.; Gefen, D.; STRAUB, D.W. Validation in information systems research: A state-of-the-art assessment. MIS Quarterly, v. 25, n. 1, 2001, pp GREGOR, S. The nature of theory in information systems. MIS Quarterly, v. 30, n. 3, 2006, pp GREGOR, S.; JONES, D. The anatomy of a design theory. Journal of the AIS, v. 8, n. 5, 2007, pp HEVNER, A.R.; MARCH, S.T.; PARK, J.; RAM, S. Design science in information systems research. MIS Quarterly, v. 28, n. 1, 2004, pp IVES, B.; VALACICH, J.; WATSON, R.T.; et al. What every business student needs to know about information systems. Communications of the AIS, v. 9, 2002, pp LEE, A.S. Researching MIS. In: CURRIE, W.L.; GALLIERS, B. (Orgs.). Rethinking management information systems. New York: Oxford University Press, 1999, pp MARKUS, M.L. Thinking the unthinkable: What happens if the IS field as we know it goes away? In: CURRIE, W.L.; GALLIERS, B. (Orgs.). Rethinking management information systems. New York: Oxford University Press, 1999, pp MYERS, M.D.; NEWMAN, M. The qualitative interview in IS research: Examining the craft. Information & Organization, v. 17, 2007, pp NELSON, K.M.; NADKARNI, S.; NARAYANAN, V.K.; GHODS, M. Understanding software operations support expertise: A revealed causal mapping approach. MIS Quarterly, v. 24, n. 3, 2000, pp PALVIA, P.; MIDHA, V.; PINJANI, P. Research models in IS. Communications of the AIS, v. 17, 2006, pp SHARMA, R.; YETTON, P.; CRAWFORD, J. Estimating the effect of common method variance: The method-method pair technique with an Illustration from TAM research. MIS Quarterly, v. 33, n. 3, 2009, pp SIDOROVA, A.; EVANGELOPOULOS, N.; VALACICH, J.S.; RAMAKRISHNAN, T. Uncovering the intellectual core of the information systems discipline. MIS Quarterly, v. 32, n. 3, 2008, pp Tema: abordagem sociotécnica em SI/TI BELLINI, C.G.P.; PEREIRA, R.C.F.; BORENSTEIN, D. Managing customer teams in information systems customization. XXXI EnANPAD. Rio de Janeiro: ANPAD, 22-26/09/2007. LEAVITT, H.J. Applied organizational change in industry: Structural, technological and humanistic approaches. In: MARCH, J.G. (Org.). Handbook of organizations. Chicago: Rand McNally, 1965, pp MUMFORD, E. The story of socio-technical design: Reflections on its successes, failures and potential. Information Systems Journal, v. 16, 2006, pp PALVIA, S.C.; SHARMA, R.S.; CONRATH, D.W. A socio-technical framework for quality assessment of computer information systems. Industrial Management & Data Systems, v. 101, n. 5, 2001, pp RAVICHANDRAN, T.; RAI, A. Quality management in systems development: An organizational system perspective. MIS Quarterly, v. 24, n. 3, 2000, pp TRIST, E.; MURRAY, H. (Orgs.). The social engagement of social science: A Tavistock anthology. Volume II: The sociotechnical perspective. Philadelphia: University of Pennsylvania Press, Tema: modelo de aceitação da tecnologia (TAM) adoção e resistência AHUJA, M.K.; THATCHER, J.B. Moving beyond intentions and toward the theory of trying: Effects of work environment and gender on post-adoption information technology use. MIS Quarterly, v. 29, n. 3, 2005, pp BEAUDRY, A.; PINSONNEAULT, A. Understanding user responses to information technology: A coping model of user adaptation. MIS Quarterly, v. 29, n. 3, 2005, pp GATTIKER, T.F.; GOODHUE, D.L. What happens after ERP implementation: Understanding the impact of interdependence and differentiation on plant-level outcomes. MIS Quarterly, v. 29, n. 3, 2005, pp JASPERSON, S.; CARTER, P.E.; ZMUD, R.W. A comprehensive conceptualization of post-adoptive behaviors associated with information technology enabled work systems. MIS Quarterly, v. 29, n. 3, 2005, pp

3 LAPOINTE, L.; RIVARD, S. A multilevel model of resistance to information technology implementation. MIS Quarterly, v. 29, n. 3, 2005, pp SCHEPERS, J.; WETZELS, M. A meta-analysis of the technology acceptance model: Investigating subjective norm and moderation effects. Information & Management, v. 44, 2007, pp VENKATESH, V.; DAVIS, F.D. A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, v. 46, n. 2, 2000, pp Tema: alinhamento TI-negócios, mudança organizacional e burocracia CHAN, Y.E.; HUFF, S.L.; BARCLAY, D.W.; COPELAND, D.G. Business strategic orientation, information systems strategic orientation, and strategic alignment. Information Systems Research, v. 8, n. 2, 1997, pp CHAN, Y.E.; REICH, B.H. IT alignment: What have we learned? Journal of IT, v. 22, 2007, pp GALLIERS, B.; SWAN, J. Information systems and strategic change: A critical review of business process re-engineering. In: CURRIE, W.L.; GALLIERS, B. (Orgs.). Rethinking management information systems: An interdisciplinary perspective. New York: Oxford University Press, 1999, pp KEARNS, G.S.; SABHERWAL, R. Strategic alignment between business and IT: A knowledge-based view of behaviors, outcome, and consequences. Journal of MIS, v. 23, n. 3, 2007, pp LEE, S.M.; KIM, K.; PAULSON, P.; PARK, H. Developing a socio-technical framework for business-it alignment. Industrial Management & Data Systems, v. 108, n. 9, 2008, pp MELVILLE, N.; KRAEMER, K.; GURBAXANI, V. Review: Information technology and organizational performance: An integrative model of IT business value. MIS Quarterly, v. 28, n. 2, 2004, pp MORENO JR.; V.A.; CAVAZZOTE, F.S.C.N.; VALENTE, D.O. Strategic alignment and its antecedents: A critical analysis of constructs and relations in the international and Brazilian literature. Journal of Global IT Management, v. 12, n. 2, 2009, pp PRESTON, D.S.; KARAHANNA, E. Antecedents of IS strategic alignment: A nomological network. Information Systems Research, v. 20, n. 2, 2009, pp SABHERWAL, R.; CHAN Y. E. Alignment between business and IS strategies: A study of prospectors, analyzers, and defenders. Information Systems Research, v. 12, n. 1, 2001, pp Tema: paradoxo da produtividade ANDERSON, M.C.; BANKER, R.D.; RAVINDRAN, S. The new productivity paradox. Communications of the ACM, v. 46, n. 3, 2003, pp ANDERSON, M.C.; BANKER, R.D.; RAVINDRAN, S. Value implications of investments in information technology. Management Science, v. 52, n. 9, 2006, pp BRYNJOLFSSON, E. The productivity paradox of information technology. Communications of the ACM, v. 36, n. 12, 1993, pp BRYNJOLFSSON, E.; HITT, L. Paradox lost? Firm-level evidence on the returns to information systems spending. Management Science, v. 42, n. 4, 1996, pp BRYNJOLFSSON, E.; HITT, L. Beyond the productivity paradox. Communications of the ACM, v. 41, n. 8, 1998, pp CARR, N.G. IT doesn t matter. Harvard Business Review, 2003, pp PEPPARD, J.; WARD, J.; DANIEL, E. Managing the realization of business benefits from IT investments. MIS Quarterly Executive, v. 61, n. 1, 2007, pp THATCHER, M.E.; PINGRY, D.E. Modeling the IT value paradox. Communications of the ACM, v. 50, n. 8, 2007, pp VEHOVAR, V.; LESJAK, D. Characteristics and impacts of ICT investments: Perceptions among managers. Industrial Management & Data Systems, v. 107, n. 4, 2007, pp Tema: qualidade de produtos e serviços de SI/TI BELLINI, C.G.P.; PEREIRA, R.C.F. Service quality in banks: What are the factors behind performance and customer satisfaction? In: RAVI, V. (Org.). Advances in Banking Technology & Management. Hershey, EUA: Information Science Reference, 2008, pp HWANG, Y.; KIM, D.J. Customer self-service systems: The effects of perceived Web quality with service contents on enjoyment, anxiety, and e-trust. Decision Support Systems, v. 43, 2007, pp JIA, R.; REICH, B.H.; PEARSON, J.M. IT service climate: An extension to it service quality research. Journal of the AIS, v. 9, n. 5, 2008, pp

4 JIANG, J.J.; KLEIN, G.; CARR, C.L. Measuring information system service quality: SERVQUAL from the other side. MIS Quarterly, v. 26, n. 2, 2002, pp KETTINGER, W.J.; LEE, C.C. Pragmatic perspectives on the measurement of information system service quality. MIS Quarterly, v. 21, n. 2, 1997, pp KETTINGER, W.J.; LEE, C.C. Zones of tolerance: Alternative scales for measuring information systems service quality. MIS Quarterly, v. 29, n. 4, 2005, pp LANDRUM, H. ; PRYBUTOK, V.R. ; ZHANG, X. A comparison of Magal s service quality instrument with SERVPERF. Information & Management, v. 44, 2007, pp LIU, C.-T.; DU, T.C.; TSAI, H.-H. A study of the service quality of general portals. Information & Management, v. 46, 2009, pp MITRA, D.; GOLDER, P.N. How does objective quality affect perceived quality? Short-term effects, long-term effects, and asymmetries. Marketing Science, v. 25, n. 3, 2006, pp PITT, L.F.; WATSON, R.T.; KAVAN, C.B. Measuring information systems service quality: Concerns for a complete canvas. MIS Quarterly, v. 21, n. 2, 1997, pp VAN DYKE, T.P.; KAPPELMAN, L.A.; PRYBUTOK, V.R. Measuring information systems service quality: Concerns on the use of the SERVQUAL questionnaire. MIS Quarterly, v. 21, n. 2, 1997, pp WATSON, R.T.; PITT, L.F.; KAVAN, C.B. Measuring information systems service quality: Lessons from two longitudinal case studies. MIS Quarterly, 1998, pp Tema: sucesso de sistemas de informação FARBEY, B.; LAND, F.; TARGETT, D. IS evaluation: A process for bringing together benefits, costs, and risks. In: CURRIE, W.L.; GALLIERS, B. (Orgs.). Rethinking management information systems. New York: Oxford University Press, 1999, pp JIANG, J.J.; KLEIN, G.; DISCENZA, R. Perception differences of software success: Provider and user views of system metrics. Journal of Systems & Software, v. 63, 2002, pp KEARNS, G.S. A multi-objective, multi-criteria approach for evaluating IT investments: Results from two case studies. Information Resources Management Journal, v. 17, n. 1, 2004, pp LANE, M.S. (Org.). Summary of useful replies to request for IS project management success and failure research papers. NAH, F.F.-H.; TAN, X.; TEH, S.H. An empirical investigation on end-users acceptance of enterprise systems. Information Resources Management Journal, v. 17, n. 3, 2004, pp WOODROOF, J.; BURG, W. Satisfaction/dissatisfaction: Are users predisposed? Information & Management, v. 40, n. 4, 2003, pp Tema: terceirização em SI/TI CULLEN, S.; SEDDON, P.; WILLCOCKS, L. Managing outsourcing: The life-cycle imperative. MIS Quarterly Executive, v. 4, n. 1, 2005, pp GONZALEZ, R.; GASCO, J.; LLOPIS, J. Information system outsourcing: A literature analysis. Information & Management, v. 43, 2006, pp GOO, J.; et al. An investigation of factors that influence the duration of IT outsourcing relationships. Decision Support Systems, v. 42, 2007, pp KOH, C.; ANG, S.; STRAUB, D.W. IT outsourcing success: A psychological contract perspective. Information Systems Research, v. 15, n. 4, 2004, pp LACITY, M.C.; HIRSCHHEIM, R. Information technology outsourcing: What problems are we trying to solve? In: CURRIE, W.L.; GALLIERS, B. (Orgs.). Rethinking management information systems. New York: Oxford University Press, 1999, pp LEE, J.-N. Outsourcing alignment with business strategy and firm performance. Communications of the AIS, v. 17, 2006, pp LEE, J.-N.; MIRANDA, S.M.; KIM, Y.-M. IT Outsourcing strategies: Universalistic, contingency, and configurational explanations of success. Information Systems Research, v. 15, n. 2, 2004, pp MAO, J.-Y.; LEE, J.-N.; DENG, C.-P. Vendors perspectives on trust and control in offshore information systems outsourcing. Information & Management, v. 45, 2008, pp TAYLOR, H. Critical risks in outsourced IT projects: The intractable and the unforeseen. Communications of the ACM, v. 49, n. 11, 2006, pp

5 WILLCOCKS, L.P.; LACITY, M.C. Strategic dimensions of IT outsourcing. In: MARCHAND, D.A.; DAVENPORT, T.H. (Orgs.). Mastering information management. Harlow: Pearson Education, 2000, pp Tema: inclusão digital e redes sociais virtuais AGARWAL, R.; ANIMESH, A.; PRASAD, K. Social interactions and the digital divide : Explaining variations in Internet use. Information Systems Research, v. 20, n. 2, 2009, pp DONAT, E.; BRANDTWEINER, R.; KERSCHBAUM, J. Attitudes and the digital divide: Attitude measurement as instrument to predict Internet usage. Informing Science, v. 12, 2009, pp GRAHAM, G. Community networking as radical practice. Journal of Community Informatics, v. 1, n. 3, 2005, pp GRANOVETTER, M. The strength of weak ties. American Journal of Sociology, v. 78, n. 6, 1982, pp HAYTHORNTHWAITE, C. Strong, weak, and latent ties and the impact of new media. Information Society, v. 18, n. 5, 2002, pp HAYTHORNTHWAITE, C.; HAGAR, C. The social world of the web. Annual Review of Information Science & Technology, v. 39, 2005, pp HINE, C. Virtual ethnography. London, Sage, HINE, C. (Org.). Virtual methods: Issues in social research on the Internet. Oxford: Berg, HSIEH, J.J.P.-A.; RAI, A.; KEIL, M. Understanding digital inequality: Comparing continued use behavioral models of the socioeconomically advantaged and disadvantaged. MIS Quarterly, v. 32, n. 1, 2008, pp JONES, Q. Virtual-communities, virtual settlements & cyber-archaeology: A theoretical outline. Journal of Computer-Mediated Communication, v. 3, n. 3, KATZ, J.E., RICE, R.E. Social consequences of Internet use: Access, involvement and interaction. Cambridge: MIT Press, KLECUN, E. Bringing lost sheep into the fold: Questioning the discourse of the digital divide. IT & People, v. 21, n. 3, 2008, pp KLING, R. Learning about information technologies and social change: The contribution of social informatics. Information Society, v. 16, n. 3, 2000, pp KOH, J.; KIM, Y.-G.; BUTLER, B.; BOCK, G.-W. Encouraging participation in virtual communities. Communications of the ACM, v. 50, n. 2, 2007, pp KOZINETS, R.V. The field behind the screen: Using netnography for marketing research in online communities. Journal of Marketing Research, v. 39, n. 1, 2002, pp KRAUT, R.; LUNDMARK, V.; et al. Internet paradox: A social technology that reduces social involvement and psychological well-being? American Psychologist, v. 53, n. 9, 1998, pp KRAUT, R.; KIESLER, S.; BONEVA, B.; CUMMINGS, J.; HELGESON, V.; CRAWFORD, A. Internet paradox revisited. Journal of Social Issues, v. 58, n. 1, 2002, pp MADON, S.; SAHAY, S. Cities in the developing world: Linking global and local networks. IT & People, v. 14, n. 3, 2001, pp OH, W.; JEON, S. Membership herding and network stability in the open source community: The Ising perspective. Management Science, v. 53, n. 7, 2007, pp PUTNAM, R.D.; FELDSTEIN, L. Better together: Restoring the American community. New York: Simon & Shuster, THOMPSON, M. Structural and epistemic parameters in communities of practice. Organization Science, v. 16, n. 2, 2005, pp TRIER, M. Towards dynamic visualization for understanding evolution of digital communication networks. Information Systems Research, v. 19, n. 3, 2008, pp WATTS, D.J. Small worlds: The dynamics of networks between order and randomness. Princeton: Princeton University Press, WELLMAN, B. Computer networks as social networks. Science, 293, 2001, pp WELLMAN, B. Community: From neighborhood to network. Communications of the ACM, v 48, n. 10, 2005, pp Tema: melhores práticas e gestão de projetos de SI/TI AVISON, D.E.; FITZGERALD, G. Information systems development. In: CURRIE, W.L.; GALLIERS, B. (Orgs.). Rethinking management information systems: An interdisciplinary perspective. New York: Oxford University Press, 1999, pp BERNIER, C.; ROY, V. L'evolution des rôles dans la gestion des projets TI: Le cas des ERP. Cahier du GReSI, 02-10, 2002.

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