Proceedings of the 41st International Conference on Computers & Industrial Engineering

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Proceedings of the 41st International Conference on Computers & Industrial Engineering"

Transcription

1 Surveying Enterprise Resource Planning (ERP) success factors in governmental organizations in Middle East Seyed Mohamad Mahdi kazemi Department of Endustrial Engineering, Damavand Branch, Islamic Azad Univesity, Tehran, Iran, , Seyed hossien Iranmanesh Department of Industrial Engineering, Damavand Branch, Islamic Azad Univesity, Tehran, Iran Seyed Mohamad kazemi Department of Endustrial Engineering, Lenjan Branch, Islamic Azad Univesity, Isfahan, Iran Abstract Implementing enterprise resource planning (ERP) is an important factor for organizations to consider. However, ERP software is too expensive and the failure rate of implementation is high. ERP software selection is an important step because it affects of all aspects of an organizations production and service methodology. It is obvious that ERP selection is becoming increasingly more difficult as new competitors emerge. In this paper, we will look at success factors of ERP implementation then we will survey the mentioned factors in the Ministry of commerce in Iran. Keywords: ERP- Success factors- Implementation-Organization- Information Technology 1. Introduction Although enterprise resources planning (ERP) implementation has been one of the most significant challenges of the last decade, it comes with a surprisingly high failure rate due to its high-risk nature. We mentioned ERP failure factors in Meadle East in another paper of the same authors(iranmanesh, Kazemi et al. 2011). The risks of ERP implementation, which involve both technical and social uncertainties, must be effectively managed(wu, Ong et al. 2008). Companies must take risk both to launch new products and to innovate themselves. However, risk processes do not require a strategy of risk avoidance but an early diagnosis and management (Keizer, Halman et al. 2002). Given the high risk of failure associated with enterprise system implementation projects(scott and Vessey 2002) (Sumner 2000)special attention to critical success factors in ERP implementation is necessary. These success factors range from technical know-how and expertise to people and organization-management skills required during a typical ERP implementation project (Holland and Light 2001; Lee, Siau et al. 2003) Developing the technology side of an ERP to cover all organizational processes can lead to successful outcomes only if it is accompanied by the evolution of human capabilities to understand the implications and handle the consequences of the new system and business processes defined for it(worley, Chatha et al. 2005). Enterprise system as a technology is designed to enable firms to better manage their knowledge by integration of business processes and to have better control of information and data in the organization. Ironically, to implement the technology that is aimed at improving the sharing and integrity of information and knowledge in the firms, organizations must have the capability of effective knowledge sharing to start with (Jones 2005). A great deal of time, effort, and cost has been directed toward the implementation of enterprise resource planning (ERP) systems (Al-Mashari 2003). Research of ERP implementation has mainly focused on initial startup (Markus, Tanis et al. 2000; Holland and Light 2001; Nah, Lau et al. 2001)However, there's another important phase named post-implementation support that is not as well-known. The start-up of an ERP system is a milestone and not important as a goal but if there is an incident inaccurate idea that says it's a final goal, this may cause a failure after a successful start-up. Folowing factors were found to be critical to ERP implementation success ERP teamwork and composition; change management program and culture; top management support; business plan and vision; business process reengineering with minimum customization; project management; monitoring 975

2 and evaluation of performance; effective communication; software development, testing, and troubleshooting; project champion; appropriate business and IT legacy systems(nah, Lau et al. 2001). ERP provides two major benefits that do not exist in non-integrated departmental systems: 1) a unified enterprise view of business that encompasses all functions and departments; and 2) an enterprise database where all business transactions are entered, recorded, processed, monitored, and reported (Davenport 2000; Umble, Haft et al. 2003). The acquisition of ERP software is a high-expenditure activity that consumes a significant portion of the company s capital budget. It is also an activity that is fraught with a high level of risk and uncertainty. This highlights the obvious need for making the right choice of software with the proper evaluation method (Verville and Halingten 2000). Many academic researchers and practitioners internationally have worked on the issue of software selection. Most of the proposed approaches are variants of the multi-criteria analysis, trying to define the final value of every available selection based on a set of criteria. Various attempts toward the formulation of the software selection problem (especially of production planning and control software) are reported by (Wortmann 1984), (Tatsiopoulos 1989; Tatsiopoulos 1990). At the same time, companies difficulty in adopting complicated mathematical models that require a significant amount of data, led many researchers and practitioners to design less-advanced models from a theoretical point of view, but easier and more effective from a practical one. The software selection issue has been covered by many consulting companies, but with dubious results. The selection of one of many software products for the implementation of specific business processes is the most typical of a series of problems that is called "software evaluation" (Vlahavas, Stamelos et al. 1999), (Anderson and Chen 1997). Many other problems may arise, such as the decision whether to develop a new product or acquire an existing commercial product with similar requirements. On the other hand, software evaluation may have different points of view and may concern various parts of the software itself, its production process, and its maintenance. Thus, software evaluation is not a simple technical activity, but a decision process where subjectivity and uncertainty are present without any possibility of arbitrary reduction. In recent years, research has focused on specific software characteristics, such as models and methods for the evaluation of the quality of software products and software production process (Fenton 1991), (Kitchenham 1987), (Miyoshi and Azuma 1993), (Schneidewind 1993), (Vollman 1993), (Zahedi 1990), (Kontio 1996). According to (Stamelos and Tsouki s 2003) some typical decisions that are related to software evaluation, include the following: Keep legacy system or replace it Make software or buy Commercial software product evaluation Tender evaluation Software certification Software process evaluation Software system design selection The software selection issue is a complicated decision-making problem, using many and, often, contradictory criteria that should be included in the final decision. Toward the solution of similar problems, Multi-Criteria Decision Aid (MCDA) has proved very useful(nikolaos, Sotiris et al. 2005). Succes factors can guide us to have appropriate ERP selection and that helps to success. In other hand by considering the success factors, we would have better implementation. 2- Success factors in governmental organizations in Middle East 976

3 According to Interviews, system data and surveys and mining processes, sub processes and Activity cards in a number governmental organizations in Middle East such as the Ministry of commerce in Iran (due to commercial reasons the number of the above cannot be mentioned) The following factors were identified as success factors in ERP implementation. We have to say some of these factors are the same with similar organizations in Europe and China and some are different ERP training should be held for the organization top managers and the importance, benefits, organizational requirements and software and hardware requirements of this issue for successful ERP implementation should be stated Justify top managers and gain their support which needs to provide economic and operational feasibility of ERP implementation for them To have briefing sessions for middle managers, executives and employees to state necessity of ERP implementation and the positive results of its successful implementation To have appropriate ERP selection process and have sufficient time and budget allocation We offer to pattern from similar organizations in different countries. We should mention that complete is not appropriate for the organization, but it partly shows the way We offer to develop the culture in different layers of managers and key employees and replace some employees that have traditional attitudes and resist against any change by appropriate person Training Certified domestic consultants along with Using of foreign consultants We offer to develop knowledge sharing and implement knowledge management in this region's organization. We should say that most of the organizations of this region have not implemented KM We offer to make process oriented look at the organization and re-engineering processes We offer to have effective project management. We should mention that one of the weaknesses in this region is weaknesses in project management We should have appropriate vendor support (Zhang, Lee et al. 2003). In many cases we studied, one of the major problems was weak support of vendor companies. 977

4 3- Conclusions One of the most important factors of an ERP implementation is the region of the organizations. Different organizations of different region have different cultures, behaviours, conditions, facilities and laws and these issues will affect successful ERP implementation. According to Interviews, system data and surveys and mining processes, sub processes and Activity cards in the Ministry of commerce in Iran, We have consulted with consultants and experts within the organization and outside the organization. We suggest that for successful implementation and achieving results, we change some processes of the organization. Due to the extent of this organization, we recommend the implementation of knowledge management and modification of the above factors. We can start from one of the key parts of the organization and if the implementation was successful then we can extend the implementation to whole organization. Finally, we developed a costum methodology of ERP selection in the mentioned organization but the expression is not currently available for commercial reasons. 4-References 1. Al-Mashari, M. (2003). "Enterprise resource planning (ERP) systems: a research agenda." Industrial Management and Data Systems 103(1): Anderson, E. and Y. Chen (1997). "Microcomputer software evaluation: An econometric model." Decision Support Systems 19(2): Davenport, T. (2000). "Mission Critical: Realizing the Promise of Enterprise Systems Harvard Business School Press." Cambridge, MA. 4. Fenton, N. (1991). Software metrics: a rigorous approach, Chapman & Hall, Ltd. London, UK, UK. 5. Holland, C. and B. Light (2001). "A stage maturity model for enterprise resource planning systems use." ACM SIGMIS Database 32(2): Iranmanesh, S., S. Kazemi, et al. (2011). Surveying Enterprise Resource Planning (ERP) failure factors in governmental organizations in Middle East. 41st International Conference on Computers and Industrial Engineering (CIE41), campus of the University of Southern California in Los Angeles, California, USA. 7. Jones, M. (2005). "Tacit Knowledge Sharing During ERP Implementation." Information Resources Management Journal 18(2): Keizer, J., J. Halman, et al. (2002). "From experience: applying the risk diagnosing methodology." Journal of Product Innovation Management 19(3): Kitchenham, B. (1987). "Towards a constructive quality model." 10. Kontio, J. (1996). A case study in applying a systematic method for COTS selection, IEEE Computer Society. 11. Lee, J., K. Siau, et al. (2003). "Enterprise Integration with ERP and EAI." Communications of the ACM 46(2): Markus, M., C. Tanis, et al. (2000). "Enterprise resource planning: multisite ERP implementations." Communications of the ACM 43(4):

5 13. Miyoshi, T. and M. Azuma (1993). "An empirical study of evaluating software development environment quality." IEEE Transactions on Software Engineering 19(5): Nah, F., J. Lau, et al. (2001). "Critical factors for successful implementation of enterprise systems." Business Process Management Journal 7(3): Nikolaos, P., G. Sotiris, et al. (2005). "An application of multicriteria analysis for ERP software selection in a Greek industrial company." Operational Research 5(3): Schneidewind, N. (1993). "New software-quality metrics methodology standard fills measurementneed." Computer 26(4): Scott, J. and I. Vessey (2002). "Managing risks in enterprise systems implementations." Communications of the ACM 45(4): Stamelos, I. and A. Tsouki s (2003). "Software evaluation problem situations." European Journal of Operational Research 145(2): Sumner, M. (2000). "Risk factors in enterprise-wide/erp projects." Journal of Information Technology 15(4): Tatsiopoulos, I. (1989). A systematization of knowledge for the selection and implementation of materials management software, North Holland. 21. Tatsiopoulos, I. (1990). "Requirements analysis of production management software systems." Computer Integrated Manufacturing Systems 3(4): Umble, E., R. Haft, et al. (2003). "Enterprise resource planning: Implementation procedures and critical success factors." European Journal of Operational Research 146(2): Verville, J. and A. Halingten (2000). Acquiring enterprise software: beating the vendors at their own game, Prentice Hall PTR Upper Saddle River, NJ, USA. 24. Vlahavas, I., I. Stamelos, et al. (1999). "ESSE: an expert system for software evaluation* 1." Knowledge-based systems 12(4): Vollman, T. (1993). "Software quality assessment and standards." Computer 26(6): Worley, J., K. Chatha, et al. (2005). "Implementation and optimisation of ERP systems: a better integration of processes, roles, knowledge and user competencies." Computers in Industry 56(6): Wortmann, J. (1984). "How to select a standard software package for production/inventory control." Doumeingts, Carter, Advances in production management systems, Elsevier Science Publishers. 28. Wu, L., C. Ong, et al. (2008). "Active ERP implementation management: A Real Options perspective." Journal of Systems and Software 81(6): Zahedi, F. (1990). "A method for quantitative evaluation of expert systems." European Journal of Operational Research 48(1): Zhang, L., M. K. O. Lee, et al. (2003). Critical success factors of enterprise resource planning systems implementation success in China, IEEE. 979

Proceedings of the 41st International Conference on Computers & Industrial Engineering

Proceedings of the 41st International Conference on Computers & Industrial Engineering Surveying Enterprise Resource Planning (ERP) failure factors in governmental organizations in Middle East Seyed hossien Iranmanesh Department of Industrial Engineering, Damavand Branch, Islamic Azad Univesity,

More information

Proceedings of the 41st International Conference on Computers & Industrial Engineering

Proceedings of the 41st International Conference on Computers & Industrial Engineering The Methodology to increase the productivity of Management Information Systems like Tenement MIS in Iran Seyed Mohamad Mahdi kazemi Department of Industrial Engineering, Damavand Branch, Islamic Azad Univesity,

More information

CRITICAL SUCCESS FACTORS IN ERP IMPLEMENTATION: A REVIEW

CRITICAL SUCCESS FACTORS IN ERP IMPLEMENTATION: A REVIEW CRITICAL SUCCESS FACTORS IN ERP IMPLEMENTATION: A REVIEW Khaled Al-Fawaz, Information Systems Evaluation and Integration Group (ISEing) Brunel Business School, Brunel University, UK. khaled.al-fawaz@brunel.ac.uk

More information

Influence of Tactical Factors on ERP Projects Success

Influence of Tactical Factors on ERP Projects Success 2011 3rd International Conference on Advanced Management Science IPEDR vol.19 (2011) (2011) IACSIT Press, Singapore Influence of Tactical Factors on ERP Projects Success Shahin Dezdar + Institute for International

More information

GROUPING OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS

GROUPING OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS 316 ABSTRACT GROUPING OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS T.SUGANTHALAKSHMI*; C MOTHUVELAYUTHAN** *Assistant Professor, School of Management Studies, Anna University of Technology. Coimbatore.

More information

Faculty of Management and Human Resource Development, Universiti Teknologi Malaysia, 81310 Skudai, Johor, Malaysia Email: majidnp@gmail.

Faculty of Management and Human Resource Development, Universiti Teknologi Malaysia, 81310 Skudai, Johor, Malaysia Email: majidnp@gmail. Proceedings of Industrial Engineering and Service Science, 2011, September 20-21 Critical Success Factors of Enterprise Resource Planning Implementation in Small and Medium Enterprises in Developing Countries:

More information

Model performance indicators ERP systems

Model performance indicators ERP systems Model performance indicators ERP systems setare yaghubi student, Department of computer Zanjan Branch, Islamic Azad University Zanjan, Iran setareyaghubi@yahoo.com Nasser modiri Assoc. Prof, Department

More information

IJESMR International Journal OF Engineering Sciences & Management Research

IJESMR International Journal OF Engineering Sciences & Management Research AN EXPLORATORY STUDY OF VARIABLES INFLUENCING ENTERPRISE RESOURCE PLANNING (ERP) PERFORMANCE IN THE MANUFACTURING ENTERPRISES IN INDIA M K Faseela *1, N.Rajeev 2 *1 Department of Mechanical Engineering,

More information

Empirical Study of ERP Implementation Strategies-Filling Gaps between the Success and Failure of ERP Implementation Process

Empirical Study of ERP Implementation Strategies-Filling Gaps between the Success and Failure of ERP Implementation Process International Journal of Information & Computation Technology. ISSN 0974-2239 Volume 4, Number 6 (2014), pp. 633-642 International Research Publications House http://www. irphouse.com Empirical Study of

More information

Strategic Planning of Information Technology and Its Application in Organization

Strategic Planning of Information Technology and Its Application in Organization Strategic Planning of Information Technology and Its Application in Organization Taghi Mousapour, Misagh Atef Zafarmand, Ali Atayi, Seyed Gholamreza Aleyasin, Arash Saadat, & Jalil Emami M.A. Student of

More information

Critical Success Factors for ERP System Implementation

Critical Success Factors for ERP System Implementation Critical Success Factors for ERP System Implementation Jun Wu School of Economics and Management, Beijing University of Posts and Telecommunications, Beijing100876, China wujun1127@vip.sina.com Abstract.

More information

Evaluating phase level for critical success factors of BPM-system implementation: a case study in a Saudi government organization

Evaluating phase level for critical success factors of BPM-system implementation: a case study in a Saudi government organization Vol. 3, Issue. 5, Sep - Oct. 2013 pp-3149-3155 ISSN: 2249-6645 Evaluating phase level for critical success factors of BPM-system implementation: a case study in a Saudi government organization Abdullah

More information

Critical factors for successful implementation of enterprise. systems

Critical factors for successful implementation of enterprise. systems The research register for this journal is available at http://www.mcbup.com/research_registers The current issue and full text archive of this journal is available at http://www.emerald-library.com/ft

More information

Management Science Letters

Management Science Letters Management Science Letters 2 (2012) 1901 1906 Contents lists available at GrowingScience Management Science Letters homepage: www.growingscience.com/msl A study on the effect of knowledge on customer orientation

More information

TOWARDS THE UNIFICATION OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS

TOWARDS THE UNIFICATION OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS TOWARDS THE UNIFICATION OF CRITICAL SUCCESS FACTORS FOR ERP IMPLEMENTATIONS José Esteves-Sousa - Joan Pastor-Collado { jesteves pastor }@lsi.upc.es Departament de Llenguatges i Sistemes Informàtics Universitat

More information

# # % &# # ( # ) + #, # #./0 /1 & 2 % 3 4 2 5 3 6 6 7 & 6 4 & 4 # 6 76 /0 / 6 7 & 6 4 & 4 # // 8 / 5 & /0 /# 6222 # /90 8 /9: ; & 0 0 6 76 /0 /!<!

# # % &# # ( # ) + #, # #./0 /1 & 2 % 3 4 2 5 3 6 6 7 & 6 4 & 4 # 6 76 /0 / 6 7 & 6 4 & 4 # // 8 / 5 & /0 /# 6222 # /90 8 /9: ; & 0 0 6 76 /0 /!<! ! # # % &# # ( # ) + #, # #./0 /1 & 2 % 3 4 2 5 3 6 6 7 & 6 4 & 4 # 6 76 /0 / 6 7 & 6 4 & 4 # // 8 / 5 & /0 /# 6222 # /90 8 /9: ; & 0 0 6 76 /0 /!

More information

Knowledge Management and Measuring its impact on Organisational Performance

Knowledge Management and Measuring its impact on Organisational Performance 2011 International Conference on Financial Management and Economics IPEDR vol.11 (2011) (2011) IACSIT Press, Singapore Knowledge Management and Measuring its impact on Organisational Performance 1. 2.

More information

A Proposal Framework for Evaluating Risks of Information Technology Outsourcing

A Proposal Framework for Evaluating Risks of Information Technology Outsourcing Proceedings of the 2011 International Conference on Industrial Engineering and Operations Management Kuala Lumpur, Malaysia, January 22 24, 2011 A Proposal Framework for Evaluating Risks of Information

More information

ERP Systems: Critical Factors in Theory and Practice

ERP Systems: Critical Factors in Theory and Practice CAICT COMMUNICATIONS 2010/2 ERP Systems: Critical Factors in Theory and Practice Jonas Hedman 8 January 2010 ISBN 978-87-92524-08-9 Center for Applied ICT (CAICT) Copenhagen Business School - Howitzvej

More information

EVALUATING ERP SOFTWARE IN THE ACQUISITION PROCESS: A THREE PHASE ACTIVITY

EVALUATING ERP SOFTWARE IN THE ACQUISITION PROCESS: A THREE PHASE ACTIVITY EVALUATING ERP SOFTWARE IN THE ACQUISITION PROCESS: A THREE PHASE ACTIVITY Dr. Jacques Verville, Texas A&M International University, jverville@tamiu.edu ABSTRACT Based on an extensive study that involved

More information

ERP SYSTEM SELECTION BY AHP METHOD: CASE STUDY FROM TURKEY

ERP SYSTEM SELECTION BY AHP METHOD: CASE STUDY FROM TURKEY ERP SYSTEM SELECTION BY AHP METHOD: CASE STUDY FROM TURKEY Babak Daneshvar Rouyendegh (Babek Erdebilli) Atılım University Department of Industrial Engineering P.O.Box 06836, İncek, Ankara, Turkey E-mail:

More information

Critical Success Factors for ERP Implementation: A Classification

Critical Success Factors for ERP Implementation: A Classification Critical Success Factors for ERP Implementation: A Classification ISBN: 978-81-924713-8-9 Boby Chaitanya Villari Indian Institute of Management Kozhikode (bobycv06fpm@iimk.ac.in) Sanjay Jharkharia Indian

More information

International Seminar on Business and Management Improving Business Competitiveness Through Integrated System Bandung, April 27 28, 2011

International Seminar on Business and Management Improving Business Competitiveness Through Integrated System Bandung, April 27 28, 2011 Gain Competitive Advantage Through CRM Implementation Yoki Muchsan a, Falahah b a Faculty of Engineering,Informatics Engineering, Widyatama University, Bandung E-mail : yoki.muchsan@widyatama.ac.id b Faculty

More information

ASSESSMENT OF THE EFFECTIVENESS OF ERP SYSTEMS BY A FUZZY LOGIC APPROACH

ASSESSMENT OF THE EFFECTIVENESS OF ERP SYSTEMS BY A FUZZY LOGIC APPROACH Journal of Information Technology Management ISSN #1042-1319 A Publication of the Association of Management ASSESSMENT OF THE EFFECTIVENESS OF ERP SYSTEMS BY A FUZZY LOGIC APPROACH ZAHIR ALIMORADI SHAHID

More information

POST-IMPLEMENTATION EVALUATION OF ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION IN A PUBLIC UTILITIES

POST-IMPLEMENTATION EVALUATION OF ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION IN A PUBLIC UTILITIES POST-IMPLEMENTATION EVALUATION OF ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION IN A PUBLIC UTILITIES MURAD MUSA SAKKAH The Utilities General People's Committee Information Center Tripoli - Libya msakkah@gmail.com

More information

A Knowledge-Based Perspective for Preparing the Transition to a Software Product Line Approach

A Knowledge-Based Perspective for Preparing the Transition to a Software Product Line Approach A Knowledge-Based Perspective for Preparing the Transition to a Software Product Line Approach Gerardo Matturro 1 and Andrés Silva 2 1 Universidad ORT Uruguay, Campus Centro, Cuareim 1451, 11200 Montevideo,

More information

Software Evaluation Problem Situations. Abstract

Software Evaluation Problem Situations. Abstract Software Evaluation Problem Situations Ioannis Stamelos(+), Alexis Tsoukiàs(*) (+) Dept. of Computer Science, Aristotle University of Thessaloniki 54006, Thessaloniki, Greece e-mail: stamelos@csd.auth.gr

More information

PROJECT MANAGEMENT IN ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION

PROJECT MANAGEMENT IN ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION PROJECT MANAGEMENT IN ENTERPRISE RESOURCE PLANNING (ERP) IMPLEMENTATION Ms.Madhavi A.Mainkar Lecturer Dr. BNCPE, Dept. Of Computer Science and Technology. Yavatmal Abstract: ERP is one the latest technologies

More information

A Study of Key Critical Success Factors (CSFs) for Enterprise Resource Planning (ERP) Systems

A Study of Key Critical Success Factors (CSFs) for Enterprise Resource Planning (ERP) Systems A Study of Key Critical Success Factors (CSFs) for Enterprise Resource Planning (ERP) Systems H. Gupta, K. T. Aye, R. Balakrishnan, S. Rajagopal, Y.-Y. Nguwi School of Business, James Cook University Singapore

More information

Knowledge-Based Systems

Knowledge-Based Systems Knowledge-Based Systems 21 (2008) 920 926 Contents lists available at ScienceDirect Knowledge-Based Systems journal homepage: www.elsevier.com/locate/knosys The role of organizational knowledge management

More information

An AHP Approach to Evaluate Factors Affecting ERP Implementation Success

An AHP Approach to Evaluate Factors Affecting ERP Implementation Success An AHP Approach to Evaluate Factors Affecting ERP Implementation Success Capaldo G., Iandoli L., Rippa P., Mercanti S., Troccoli G. Abstract In previous authors researches (Capaldo et al., 2006, 2007,

More information

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 1, No.5; January 2012 INVESTIGATE THE RELATIONSHIP BETWEEN READINESS LEVEL MANAGERS TO IMPLEMENT TOTAL QUALITY MANAGEMENT WITH ORGANIZATIONAL CULTURE AND EFFECTIVENESS OF MANAGERS (Case study: managers of Islamic Azad University

More information

Organizational Levels Model for Measuring the Effectiveness of Enterprise Resource Planning System (Case Study TUGA Company, Iran)

Organizational Levels Model for Measuring the Effectiveness of Enterprise Resource Planning System (Case Study TUGA Company, Iran) Universal Journal of Industrial and Business Management 2(2): 25-30, 2014 DOI: 10.13189/ ujibm.2014.020201 http://www.hrpub.org Organizational Levels Model for Measuring the Effectiveness of Enterprise

More information

Management Information Systems Role in Decision-Making During Crises: Case Study

Management Information Systems Role in Decision-Making During Crises: Case Study Journal of Computer Science 6 (11): 1247-1251, 2010 ISSN 1549-3636 2010 Science Publications Management Information Systems Role in Decision-Making During Crises: Case Study Saleh Al-Zhrani Department

More information

THE ASSESSMENT OF ERP SYSTEM IMPLEMENTATION IN THE OPERATIONAL MANAGEMENT - A CASE STUDY OF THE LOGISTIC TRADING FIRM IN THAILAND

THE ASSESSMENT OF ERP SYSTEM IMPLEMENTATION IN THE OPERATIONAL MANAGEMENT - A CASE STUDY OF THE LOGISTIC TRADING FIRM IN THAILAND THE ASSESSMENT OF ERP SYSTEM IMPLEMENTATION IN THE OPERATIONAL MANAGEMENT - A CASE STUDY OF THE LOGISTIC TRADING FIRM IN THAILAND by Panant Krairojananan, Songsak Vanichviroon, and Sakuna Anuvareepong

More information

The Role of Tacit Knowledge Management in ERP Systems Implementation

The Role of Tacit Knowledge Management in ERP Systems Implementation 78 The Role of Tacit Knowledge Management in ERP Systems Implementation Iuliana SCORŢA Academy of Economic Studies, Bucharest, România iuliana.scorta@ie.ase.ro Many organizations that implemented ERP systems

More information

Implementation of TQM in Manufacturing Industries in the Kingdom of Saudi Arabia

Implementation of TQM in Manufacturing Industries in the Kingdom of Saudi Arabia Implementation of TQM in Manufacturing Industries in the Kingdom of Saudi Arabia Anisur Rahman 1 and Muhammad T. Attar 2 1,2 Griffith School of Engineering, Griffith University, Gold Coast Campus, QLD

More information

ERP Implementation Framework: The Case of Ethiopia

ERP Implementation Framework: The Case of Ethiopia ERP Implementation Framework: The Case of Ethiopia Alemu Samuel United System Integrators, Addis Ababa, Ethiopia alexsmulatu@gmail.com Mesfin Belachew Ministry of Communication and IT, Addis Ababa, Ethiopia

More information

HOW COBIT CAN COMPLEMENT ITIL TO ACHIEVE BIT

HOW COBIT CAN COMPLEMENT ITIL TO ACHIEVE BIT HOW COBIT CAN COMPLEMENT ITIL TO ACHIEVE BIT 1, Narges Zeinolabedin *, 2, Soroush Afiati Mehrvarz 3, Neda Rahbar 1 Department of ITM, Islamic Azad University, Electronic Branch, Tehran, Iran 2 Department

More information

Assessing the Business Value of Knowledge Retention Projects: Results of Four Case Studies

Assessing the Business Value of Knowledge Retention Projects: Results of Four Case Studies Assessing the Business Value of Knowledge Retention Projects: Results of Four Case Studies Denise J. McManus Larry T. Wilson Charles A. Snyder Exxon-Calloway Faculty Fellow Calloway School of Business

More information

CRM as a Marketing Attitude Based on Customer s Information Hamid Tohidi*, Mohammad Mehdi Jabbari

CRM as a Marketing Attitude Based on Customer s Information Hamid Tohidi*, Mohammad Mehdi Jabbari Available online at www.sciencedirect.com Procedia Technology 1 (2012 ) 565 569 INSODE 2011 CRM as a Marketing Attitude Based on Customer s Information Hamid Tohidi*, Mohammad Mehdi Jabbari Abstract Department

More information

Factors Leading to Successful ERP Implementation: An Integrated Framework

Factors Leading to Successful ERP Implementation: An Integrated Framework Factors Leading to Successful ERP Implementation: An Integrated Framework Mohammad I. Merhi Department of Computer Information Systems College of Business Administration University of Texas Pan American

More information

EXTENDED ANGEL: KNOWLEDGE-BASED APPROACH FOR LOC AND EFFORT ESTIMATION FOR MULTIMEDIA PROJECTS IN MEDICAL DOMAIN

EXTENDED ANGEL: KNOWLEDGE-BASED APPROACH FOR LOC AND EFFORT ESTIMATION FOR MULTIMEDIA PROJECTS IN MEDICAL DOMAIN EXTENDED ANGEL: KNOWLEDGE-BASED APPROACH FOR LOC AND EFFORT ESTIMATION FOR MULTIMEDIA PROJECTS IN MEDICAL DOMAIN Sridhar S Associate Professor, Department of Information Science and Technology, Anna University,

More information

Department of Management

Department of Management Department of Management Course Student Learning Outcomes (ITM and MGMT) ITM 1270: Fundamentals of Information Systems and Applications Upon successful completion of the course, a student will be able

More information

Sage ERP I White Paper. Optimize Your System: How to Avoid Implementation Sins

Sage ERP I White Paper. Optimize Your System: How to Avoid Implementation Sins I White Paper Optimize Your System: How to Avoid Implementation Sins Introduction Enterprise resource planning (ERP) systems improve the way of doing business. By providing accurate, real-time information

More information

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 3, No.4; Dec. 2013

Kuwait Chapter of Arabian Journal of Business and Management Review Vol. 3, No.4; Dec. 2013 EFFECTS OF PROCESS ANALYSIS AND SIMULATION TOOLS TO IMPROVE THE PURCHASING PROCESS AND PRACTICE OF TYPICAL INDUSTRIAL Hossein Ebadati 1 *, Seyed Yahya Seyed Danesh 2, Esmail Malek Akhlagh 3 1* -Department

More information

Sage ERP X3 I White Paper

Sage ERP X3 I White Paper I White Paper Optimize Your ERP System: How to Avoid the Implementation Sins By Jeff Law, CPIM, Senior Manager, Consulting Services The Premier Provider of Effective Business Software Solutions National

More information

Paper presented in track 3 at the. EAIR 37 Annual Forum in Krems, Austria 30 August till 2 September 2015. Name of Author(s) Junchao Zhang Min Chen

Paper presented in track 3 at the. EAIR 37 Annual Forum in Krems, Austria 30 August till 2 September 2015. Name of Author(s) Junchao Zhang Min Chen Organizational and Role Transformation of Chinese Higher Education Research Institutions - - - - Based on the Survey about Current Situation of HERIs in 4- year HEIs Paper presented in track 3 at the th

More information

ERP SYSTEMS IMPLEMENTATION: FACTORS

ERP SYSTEMS IMPLEMENTATION: FACTORS ERP SYSTEMS IMPLEMENTATION: FACTORS INFLUENCING SELECTION OF A SPECIFIC APPROACH? Björn Johansson bj.caict@cbs.dk Frantisek Sudzina fs.caict@cbs.dk Center for Applied ICT, Copenhagen Business School Abstract

More information

FACTORS OF SUCCESSFUL IMPLEMENTATION OF ERP SYSTEMS

FACTORS OF SUCCESSFUL IMPLEMENTATION OF ERP SYSTEMS FACTORS OF SUCCESSFUL IMPLEMENTATION OF ERP SYSTEMS Arnoldina Pabedinskaitė Vilnius Gediminas Technical University, Lithuania, arna@vgtu.lt Abstract The aim of this article is to establish the factors

More information

Study of the Extent of Readiness of the Iranian Public Organizations for Establishment of Management Succession Planning

Study of the Extent of Readiness of the Iranian Public Organizations for Establishment of Management Succession Planning Study of the Extent of Readiness of the Iranian Public Organizations for Establishment of Management Succession Planning Mohammad Zakeri 1, Abol Hassan Faqihi 2, Karamollah Danesh Fard 3 ABSTRACT Present

More information

Investigate the relationship between Total Quality Management (TQM) and Human Resources Management (HRM)

Investigate the relationship between Total Quality Management (TQM) and Human Resources Management (HRM) Investigate the relationship between Total Quality Management (TQM) and Human Resources Management (HRM) 1Ehsan Behdadmanesh,2Maryam Moharrampour*,3 Sara Esfandiyari, 4Adib Asgarzadeh 1Department of Accounting,

More information

Development of Performance Management Systems Dmitry Isaev Business Analytics Department Higher School of Economics (HSE) Moscow, Russian Federation disaev@hse.ru Abstract In the paper basic principles

More information

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN

IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN IMPACT OF EFFECTIVE ORGANIZATIONAL CHARACTERISTICS ON ADOPTION OF CUSTOMER RELATIONSHIP MANAGEMENT IN MELLI BANK BRANCHES IN KHUZESTAN PROVINCE-IRAN Mohammad Ali Enayati Shiraz 1, Elham Ramezani 2 1 Department

More information

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS

CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS CUSTOMER RELATIONSHIP MANAGEMENT (CRM) AND ITS IMPACT ON PERFORMANCE IMPROVEMENT OF COMPANIES IN IRAN TELECOMMUNICATIONS Siamak Alipour 1, Shahram Golrang Arabani 2, Mohammad Talebi Asadi 3, Reza Zareii

More information

International Management Journals

International Management Journals International Management Journals www.managementjournals.com International Journal of Applied Strategic Management Volume 2 Issue 2 Special Edition Driving Strategy with Quality: A Useful Insight Strategic

More information

Marketing Information System in Organizational Processes

Marketing Information System in Organizational Processes Marketing Information System in Organizational Processes Farshad Hosami 1, Kaveh Tahvildari 2,Mehrdad Moradi 3,Ahmadreza Taheri 4, Alireza Hosseini Nasab 5, Nader Khodadadi Lazar Jan 6 1,2,3,4,5 MA student

More information

Kazakhstan Perspectives on ERP System Implementation

Kazakhstan Perspectives on ERP System Implementation , pp.223-232 http://dx.doi.org/10.14257/ijseia.2014.8.4.23 Kazakhstan Perspectives on ERP System Implementation Ha Jin Hwang 1 and Young Jun Park 2 1 Professor, KIMEP University 2 Executive Director, USKO

More information

Chapter 2 Literature Review

Chapter 2 Literature Review Chapter 2 Literature Review Abstract This chapter systematically reviews the literature on business incubators and business incubation. Focusing on the primary research orientations i.e. studies centering

More information

METHODOLOGY OF ERP SYSTEM IMPLEMENTATION A CASE STUDY OF PROJECT-DRIVEN ENTERPRISE Slawomir Klos 1, Irene Krebs 2

METHODOLOGY OF ERP SYSTEM IMPLEMENTATION A CASE STUDY OF PROJECT-DRIVEN ENTERPRISE Slawomir Klos 1, Irene Krebs 2 International Conference 20th EURO Mini Conference Continuous Optimization and Knowledge-Based Technologies (EurOPT-2008) May 20 23, 2008, Neringa, LITHUANIA ISBN 978-9955-28-283-9 L. Sakalauskas, G.W.

More information

Enhancing the Sales Function through the Effective Adoption of CRM Applications: Lessons Learned and Future Research Directions

Enhancing the Sales Function through the Effective Adoption of CRM Applications: Lessons Learned and Future Research Directions Enhancing the Sales Function through the Effective Adoption of CRM Applications: Lessons Learned and Future Research Directions Adam Vrechopoulos Lecturer & Scientific Coordinator ELTRUN-IMES (Interactive

More information

A methodological proposal to assess the feasibility of ERP Systems Implementation Strategies

A methodological proposal to assess the feasibility of ERP Systems Implementation Strategies A methodological proposal to assess the feasibility of ERP Systems Implementation Strategies Abstract Capaldo Guido, University Federico II of Naples, Italy, guido.capaldo@unina.it Rippa Pierluigi, University

More information

Performance Enhancement Factors of ERP Projects in a Telecom Public Sector Organization of Pakistan: An Exploratory Study

Performance Enhancement Factors of ERP Projects in a Telecom Public Sector Organization of Pakistan: An Exploratory Study Performance Enhancement Factors of ERP Projects in a Telecom Public Sector Organization of Pakistan: An Exploratory Study 1 Shafqat Ali Shad (shafqat@mail.ustc.edu.cn), 2 Enhong Chen (cheneh@ustc.edu.cn)

More information

Executive Master's in Business Administration Program

Executive Master's in Business Administration Program Executive Master's in Business Administration Program College of Business Administration 1. Introduction \ Program Mission: The UOS EMBA program has been designed to deliver high quality management education

More information

EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN

EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN EVALUATING IMPACT OF MANAGEMENT ACCOUNTING PERFORMANCE ON ERP SYSTEM S EFFECTIVENESS: A CASE STUDY OF INSURANCE COMPANY OF ATIYEHSAZAN HAFEZ IRAN Hadi Bakhsheshi Tanyani 1, Shahram Gilaninia 2* 1 M.A.

More information

FINDING ERP REQUIREMENTS THAT SUPPORT STRATEGIC MANAGEMENT IN ORGANIZATIONS

FINDING ERP REQUIREMENTS THAT SUPPORT STRATEGIC MANAGEMENT IN ORGANIZATIONS FINDING ERP REQUIREMENTS THAT SUPPORT STRATEGIC MANAGEMENT IN ORGANIZATIONS František Sudzina 1 ; Björn Johansson 2 ABSTRACT The article discusses a problem of identifying requirements of enterprise resource

More information

RELATIONSHIP BETWEEN ORGANIZATIONAL FACTORS, TECHNOLOGICAL FACTORS AND ENTERPRISE RESOURCE PLANNING SYSTEM IMPLEMENTATION

RELATIONSHIP BETWEEN ORGANIZATIONAL FACTORS, TECHNOLOGICAL FACTORS AND ENTERPRISE RESOURCE PLANNING SYSTEM IMPLEMENTATION RELATIONSHIP BETWEEN ORGANIZATIONAL FACTORS, TECHNOLOGICAL FACTORS AND ENTERPRISE RESOURCE PLANNING SYSTEM IMPLEMENTATION Suha Afaneh 1, Issam AlHadid 2 and Heba AlMalahmeh 3 1 Department of Computer Science,

More information

An empirical study of Enterprise Resource Planning systems in construction industry

An empirical study of Enterprise Resource Planning systems in construction industry An empirical study of Enterprise Resource Planning systems in construction industry Joseph Anto S M.E. final year in Construction Engineering and Management Meenakshi Sundararajan Engineering College,

More information

A Study Of Influence Of Critical Factors On Accountants Performance In Failure Implementing ERP

A Study Of Influence Of Critical Factors On Accountants Performance In Failure Implementing ERP Available online at www.globalilluminators.org GlobalIlluminators Full Paper Proceeding GIMAR-2015, Vol. 1, 265-271 FULL PAPER PROCEEDING Multidisciplinary Studies ISBN: 978-969-9948-09-1 GIMAR 2015 A

More information

STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY)

STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY) Pinnacle Research Journals 1 STUDYING OF THE EFFECT OF INFORMATION TECHNOLOGY ON SUPPLY CHAIN PROCESSES AND ORGANIZATIONAL PERFORMANCE (CASE STUDY: PARSIAN GAS REFINERY COMPANY) KHODAKARAM MOHAMMADI CHESHME

More information

ERP Implementation in an Indian Context: Examining Perceptions on Success Factors

ERP Implementation in an Indian Context: Examining Perceptions on Success Factors ERP Implementation in an Indian Context: Examining Perceptions on Success Factors Yogesh K. Dwivedi School of Business and Economics, Swansea University, Swansea, SA2 8PP, UK +44 (0) 1792 602340 ykdwivedi@gmail.com

More information

ERP SYSTEMS IMPLEMENTATION IN MALAYSIA: THE IMPORTANCE OF CRITICAL SUCCESS FACTORS

ERP SYSTEMS IMPLEMENTATION IN MALAYSIA: THE IMPORTANCE OF CRITICAL SUCCESS FACTORS 125 ERP SYSTEMS IMPLEMENTATION IN MALAYSIA: THE IMPORTANCE OF CRITICAL SUCCESS FACTORS S.M. Jafari *, M.R. Osman, R.M. Yusuff and S.H. Tang Dept. of Mechanical and Manufacturing Engineering, Universiti

More information

The Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful

The Relationship between Knowledge Management Elements and Organizational Learning among Faculty Members of Islamic Azad University of Dezful International Journal On New Trends In Education And Literature Vol 1, No 6, Feb. 2015 http://www.ijnteljournal.com The Relationship between Knowledge Management Elements and Organizational Learning among

More information

4 PERFORMANCE MEASURES

4 PERFORMANCE MEASURES 4 PERFORMANCE MEASURES Objective Strategic, performance measurement-based management systems allow an organization to align its business activitities to its strategy, and to monitor performance toward

More information

Chapter 2 : LITERATURE REVIEW

Chapter 2 : LITERATURE REVIEW Chapter 2 : LITERATURE REVIEW The following sections first explain the knowledge-intensive nature of ERP systems and ERP system adoption; then, factors affecting ERP adoption are analyzed. This background

More information

Research and Design of Management Information System Based on Infrastructure Projects

Research and Design of Management Information System Based on Infrastructure Projects Research and Design of Management Information System Based on Infrastructure Projects Yan Shikai School of Management Shanghai University of Engineering Science P.R. China Abstract In infrastructure project

More information

Critical Success Factors of ERP Systems: Kazakhstan Perspective

Critical Success Factors of ERP Systems: Kazakhstan Perspective , pp.264-269 http://dx.doi.org/10.14257/astl.2013.29.55 Critical Success Factors of ERP Systems: Kazakhstan Perspective Young Jun Park (Executive Director, USKO) Ha Jin Hwang (Professor, KIMEP University)

More information

CONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM

CONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM CONSIDERING CRITICAL FACTORS OF SUCCESS AT IMPLEMENTING CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND RANKING THEM *Navid Aboulian Department of IT Management, Islamic Azad University, Science and Researches

More information

Rootstock Software White Paper How Cloud Computing is Changing the Manufacturing ERP Landscape

Rootstock Software White Paper How Cloud Computing is Changing the Manufacturing ERP Landscape Rootstock Software White Paper How Cloud Computing is Changing the Manufacturing ERP Landscape By Pat Garrehy Executive Summary The introduction and success of cloud computing in recent years has dramatically

More information

A Comprehensive Study on The Differences Between MRP and ERP Implementation

A Comprehensive Study on The Differences Between MRP and ERP Implementation A Comprehensive Study on The Differences Between MRP and ERP Implementation Farshad Salimi Radboud University Nijmegen, Netherlands, info@re-process.com Ben Dankbaar Radboud University Nijmegen, Netherlands,

More information

Change Management Strategies for Effective Enterprise Resource Planning Systems: A Case Study of a Saudi Company

Change Management Strategies for Effective Enterprise Resource Planning Systems: A Case Study of a Saudi Company Change Management Strategies for Effective Enterprise Resource Planning Systems: A Case Study of a Saudi Company Hailah Alballaa, Abdullah S. Al-Mudimigh Department of Information Systems College of computer

More information

Corresponding Author email: javeri_mit@yahoo.com

Corresponding Author email: javeri_mit@yahoo.com International Research Journal of Applied and Basic Sciences 2013 Available online at www.irjabs.com ISSN 2251838X / Vol, 5 (11): 14381445 Science Explorer Publications Presenting a model for the deployment

More information

Implementing ERP Systems in Government: Case Study of Saudi Organization

Implementing ERP Systems in Government: Case Study of Saudi Organization Implementing ERP Systems in Government: Case Study of Saudi Organization Abdulelah Almishal and Majed Almashari Alsaud Abstract An ERP system has become the most important fields under the Information

More information

IMPLEMENTING ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM

IMPLEMENTING ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM SWEDISH SCHOOL OF ECONOMICS AND BUSINESS ADMINISTRATION RESEARCH METHODOLOGY IMPLEMENTING ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM TERM PAPER 14.5.2007 SARI MERINEN 2 TABLE OF CONTENTS 1 Introduction...3

More information

Keywords: ERP Systems, Implementation, Human and Organisational Problems, Technical Problems.

Keywords: ERP Systems, Implementation, Human and Organisational Problems, Technical Problems. The Fundamental Challenge: Human and Organisational Factors in an ERP Implementation Julie Dawson and Jonathan Owens University of Lincoln, Brayford Pool, Lincoln, LN6 7TS, United Kingdom. jdawson@lincoln.ac.uk

More information

Center for Effective Organizations

Center for Effective Organizations Center for Effective Organizations WHAT MAKES HR A STRATEGIC PARTNER? CEO PUBLICATION G 09-01 (555) EDWARD E. LAWLER III Center for Effective Organizations Marshall School of Business University of Southern

More information

Theoretical Models of Customer Relationship Management in Organizations

Theoretical Models of Customer Relationship Management in Organizations Theoretical Models of Customer Relationship Management in Organizations Ali Feizbakhsh Tavana, Saeed Fili, Alireza Tohidy, Reza Vaghari, Saed Kakouie M.A. Student of Business Management, Islamic Azad University,

More information

A Review of Critical Success Factors for ERP-Projects

A Review of Critical Success Factors for ERP-Projects 14 The Open Information Systems Journal, 2009, 3, 14-25 A Review of Critical Success Factors for ERP-Projects Open Access Stephan A. Kronbichler*, Herwig Ostermann and Roland Staudinger University of Health

More information

Challenges of ERP implementation: ERP as a Technology Transfer Project

Challenges of ERP implementation: ERP as a Technology Transfer Project 2012 International Conference on Economics, Business Innovation IPEDR vol.38 (2012) (2012) IACSIT Press, Singapore Challenges of ERP implementation: ERP as a Technology Transfer Project Javad Soltanzadeh

More information

Course Description Bachelor in Public Administration

Course Description Bachelor in Public Administration Course Description Bachelor in Public Administration 1606202 New Public Management This course is designed to give students the opportunity to understand the theoretical foundations of new public management,

More information

Enterprise knowledge management model (EKMM) in strategic enterprise resource management (SERM)

Enterprise knowledge management model (EKMM) in strategic enterprise resource management (SERM) Available online at www.sciencedirect.com Available online at www.sciencedirect.com Procedia Social Procedia and - Behavioral Social and Sciences Behavioral 24 Sciences (2011) 870 879 00 (2011) 000 000

More information

The Role of Customer Relationship Management System in Performance of New Enterprises (Case Study: Business Organizations)

The Role of Customer Relationship Management System in Performance of New Enterprises (Case Study: Business Organizations) J. Basic. Appl. Sci. Res., 2(1)386-391, 2012 2012, TextRoad Publication ISSN 2090-4304 Journal of Basic and Applied Scientific Research www.textroad.com The Role of Customer Relationship Management System

More information

Enterprise Resource Planning Implementation Failure: A Case Study from Jordan

Enterprise Resource Planning Implementation Failure: A Case Study from Jordan Journal of Business Administration and Management Sciences Research Vol. 3(5), pp. 079-086, May, 2014 Available online at http://www.apexjournal.org ISSN 2315-8727 2014 Apex Journal International Full

More information

RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT

RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT RELATIONSHIP BETWEEN MANAGEMENT INFORMATION SYSTEMS (MIS) AND LEAN MANAGEMENT Farhang Khallaghdoost Nejati, Kourosh Rajeiyan, Reza Hajati, Hamid Reza Safari, Mohammad Rashed 1,2,3,4 M.A. Student Business

More information

Implementation of Public e-procurement in Swedish Government Entities

Implementation of Public e-procurement in Swedish Government Entities Proceedings of the International Multiconference on ISBN 978-83-60810-22-4 Computer Science and Information Technology, pp. 315 319 ISSN 1896-7094 Implementation of Public e-procurement in Swedish Government

More information

RFID Field Guide. Deploying Radio Frequency Identification Systems. Manish Bhuptani Shahram Moradpour. Sun Microsystems Press A Prentice Hall Title

RFID Field Guide. Deploying Radio Frequency Identification Systems. Manish Bhuptani Shahram Moradpour. Sun Microsystems Press A Prentice Hall Title RFID Field Guide Deploying Radio Frequency Identification Systems Manish Bhuptani Shahram Moradpour Sun Microsystems Press A Prentice Hall Title PRENTICE HALL PTR Prentice Hall Professional Technical Reference

More information

Performing Early Feasibility Studies of Software Development Projects Using Business Process Models

Performing Early Feasibility Studies of Software Development Projects Using Business Process Models Performing Early Feasibility Studies of Software Development Projects Using Business Process Models Ayman A. Issa, Faisal A. Abu Rub ABSTRACT A new approach to perform feasibility studies using business

More information

ESSE: An Expert System for Software Evaluation

ESSE: An Expert System for Software Evaluation ESSE: An Expert System for Software Evaluation I.Vlahavas +, I. Stamelos +, I. Refanidis + and A. Tsoukiàs ++ + Dept of Informatics, Aristotle University of Thessaloniki, 54006, Thessaloniki, GREECE vlahavas/stamelos/yrefanid@csd.auth.gr

More information

Critical Success Factors of ERP Implementation in Chinese State-owned Enterprises

Critical Success Factors of ERP Implementation in Chinese State-owned Enterprises Critical Success Factors of ERP Implementation in Chinese State-owned Enterprises University of Oulu Department of Information Processing Science Master s Thesis Fang Chen Date 20 th May, 2014 2 Abstract

More information

The Study of Critical Success Factors (CSF) in the Implementation of Enterprise Resource Planning (ERP) Systems

The Study of Critical Success Factors (CSF) in the Implementation of Enterprise Resource Planning (ERP) Systems Advanced Social Humanities and Management 1(3) 2014: 5-12 www.ashm-journal.com The Study of Critical Success Factors (CSF) in the Implementation of Enterprise Resource Planning (ERP) Systems Hoseyn Vafaei

More information