Revenue Reengineering and Increasing Non Interest Income. presented by Tim Holt

Size: px
Start display at page:

Download "Revenue Reengineering and Increasing Non Interest Income. presented by Tim Holt"

Transcription

1 Revenue Reengineering and Increasing Non Interest Income presented by Tim Holt

2 What can we learn from vs.

3 Current Trends Service charge income Interest margins Non-performing loans Regulatory changes

4 Current Trends

5 Current Trends Why do customers switch banks? FEES Why do customers willingly pay fees? GOOD SERVICE 2012 U.S. Bank Customer Switching and Acquisition Study J.D. Powers and Associates

6 Current Trends Industry analysis shows fee revenues on transaction accounts are up nearly 15%! but not at banks. Billions $70B $82B $48B FDIC Service Charges on Deposits FIs $44B FDIC Service Charges on Deposits FIs, PayPal, Billers, Others Source: FDIC, Our Analysis; Banks and CUs

7 Current Trends US bank deposits 12.4% Community bank deposits 16.7%

8 Retain Core Deposits Onboarding Single account holders Bundle Debit card Business customers Educate 8

9 Revenue Reengineering SMALL BUSINESS SENSE 21.7 million business with <100 employees; 99.7% of American businesses Revenues from $50,000 - $10 million 95% have a checking account; 60% a line of credit, loan or capital lease (40% a loan). Checking balances are 3X more than consumer accounts. 76% use same bank for business and personal Credit card growth projected at 9%

10 Revenue Reengineering Volume and consumables Monthly service fees New services /fees Activity fees Transaction revenue Re-visit revenue sources Non-traditional revenue sources

11 Current Trends 11

12 Current Trends 12

13 Revenue Reengineering Don t give up on ODP

14 Revenue Reengineering Enhance Free Checking and Debit Card Incentives Revenue per DDA account is $199* ($225 w/spread): $134 for NSF/OD $37 for interchange $28 for other fee income Durbin only puts 15% of revenue at risk

15 Revenue Reengineering The Suite Spot 10% of relationships are profitable Analyze customers for profitability NIM on average balance(s) Fee income Multiple relationships Cost per account

16 Revenue Reengineering Change your thinking about PIN PIN more profitable than Signature because: PIN interchange = $0.16 plus NSF plus foreign ATM = $0.84 Signature = $0.33 interchange plus ½ of other fees = $0.65

17 Revenue Reengineering Consider Prepaid and Reloadable A debit card only relationship is replacing the traditional checking account Popular product for college students (parents) and transient workers There is demand for this revenue producing service Performance history indicates direct deposit GPR will last 18 months or more and generate between $15 - $20 per month revenue Payroll and prepaid (non Direct Dep.) $8 - $12

18 Revenue Reengineering Enhance tracking and collection

19 Revenue Reengineering Loan payments Review and enhance loan fee structure Origination fees - % of principle Doc Prep and/or processing fees - $300 range; even for renewal The rate myth Cash management services

20 Other Considerations Cost of funds Sub 1% is new target for best practice The run to safety has given us a temporary opportunity Investigate market opportunities to differentiate terms for CDs Consider a higher yield checking product packaged with a monthly maintenance fee (override possible) and bundled services Get your excess out of Fed Funds

21 Other Considerations Cost of funds National Average = 45 basis points Illinois Average = 40 bps Ohio Average = 37 bps West Virginia Average = 63 bps

22 What can we learn from vs.

23 9 Annoying Bank Fees Forgetting to update your address Cashing in your coins Talking to a human Losing your debit card Getting a paper statement Requesting old statements Receiving money Redeeming award points and the number one annoying bank fee is

24 9 Annoying Bank Fees Closing your account What is missing from this list?

25 Approaches Build analysis framework around customer usage patterns

26 Approaches Metrics Checking accounts should generate $250 of revenue per account to ensure profitability ($200 in fee income) Total service charge income in 2012 increased (less than 1%) for the first time in 3 years The average service charge income to average assets is.24% ; total NII 1.77% FI s over $1B in assets slightly higher

27 Approaches Understand your competition Are you a market leader or follower? How fast can you respond/implement? Outline potential impact of loss of accounts Implementation constraints and costs Big bank vs. community bank image Non bank competitors

28 Approaches Customer Profitability - Determine Implementation Strategy Establish 3 to 4 segments of profitability Protect top 10% Move bottom 50% (typically 2% of $ s) Establish account suite and target type by customer Notify profitable accounts of account change and allow option or account choice

29 Approaches Small Business Identify your best small business customers Develop an optimum profile Survey existing customers for product ideas Develop a target prospect list including those banking with regionals and/or troubled banks Train and staff high opportunity areas with sales/support focused on small business

30 Approaches Technology and other implementation components Assess core processing system Assess transaction systems Understand the impact Build an integrated implementation plan

31 Approaches How are your associates acting? Will they recognize the opportunity to serve?

32 Training Unconscious Incompetent Conscious Incompetent Conscious Competent Unconscious Competent

33 Approaches Training Train your customers Provide financial counseling as a service not an obligation Provide your employees with the knowledge they need Lead your employees to the service culture that is right for your organization

34 Approaches Key steps Analyze your customers (and fire some!) Survey competition Assess your ability to implement including technology, process and training Create an array of products to meet needs of key segments

35 TIM HOLT Office: N. Washington Blvd. Ste. 420 Sarasota, Florida

fmswhitepaper Strategies to Increase Fee Revenue By Achim Griesel Senior Executive Vice President, Haberfeld Associates

fmswhitepaper Strategies to Increase Fee Revenue By Achim Griesel Senior Executive Vice President, Haberfeld Associates fmswhitepaper Strategies to Increase Fee Revenue By Achim Griesel Senior Executive Vice President, Haberfeld Associates Unique Insights Implementation Guidance Strategic and Tactical Direction Immediately

More information

Facing Durbin: Enhancing DDA Value with Check Based Solutions

Facing Durbin: Enhancing DDA Value with Check Based Solutions Facing Durbin: Enhancing DDA Value with Check Based Solutions Conducted by Javelin Strategy & Research September 2011 2011 Javelin Strategy & Research All Rights Reserved I. Overview The economics surrounding

More information

Reacting to the Challenges: Business Strategies for Future Success. Todd S. Adams, Chief Executive Officer Adams Bank & Trust Ogallala, Nebraska

Reacting to the Challenges: Business Strategies for Future Success. Todd S. Adams, Chief Executive Officer Adams Bank & Trust Ogallala, Nebraska Reacting to the Challenges: Business Strategies for Future Success Todd S. Adams, Chief Executive Officer Adams Bank & Trust Ogallala, Nebraska Adams Bank & Trust Family Owned for 95 Years $525 Million

More information

Solutions Payments Network

Solutions Payments Network Solutions Payments Network Improve Your Bottom Line and Enhance the Consumer Experience with Accelerated Real-Time Payments and Funds Access Solutions Solutions In this always-on digital world, consumers

More information

Business Checking Accounts*

Business Checking Accounts* YOUR SATISFACTION MATTERS Business s* Our goal is to convert your current business checking account to a new First Niagara account with comparable features, benefits and options. If you would like to switch

More information

Increasing Your Bank s Profitability. David Mendoza Senior Business Consultant Sales and Service Solutions FIS

Increasing Your Bank s Profitability. David Mendoza Senior Business Consultant Sales and Service Solutions FIS Increasing Your Bank s Profitability David Mendoza Senior Business Consultant Sales and Service Solutions FIS Market Challenges Bank revenues are under pressure Reg E overdraft amendment / Durbin amendment

More information

Using Prepaid Cards for Claims (and other) Payments

Using Prepaid Cards for Claims (and other) Payments Using Prepaid Cards for Claims (and other) Payments American Association of State Compensation Insurance Funds Super Conference Presentation October 2 October 5, 2012 Rick Pileggi Senior Vice President

More information

Get a $200 bonus when you open a Select Checking account.

Get a $200 bonus when you open a Select Checking account. Earn up to a $200 checking bonus when you open a new SunTrust personal checking account with direct deposit. 1 Terms apply. For new SunTrust personal checking clients only. Account must be opened online

More information

Credit vs. Debit: The Network Perspective

Credit vs. Debit: The Network Perspective July 25, 2010 Credit vs. Debit: The Network Perspective Richard Santoro, Vice President, Government Affairs MasterCard Worldwide 1 Overview Origins of Payment Cards Four-Party Payment System Model Anatomy

More information

Prepaid White Paper. Two Approaches for Credit Unions to Take Advantage of the Prepaid. Student/Teen Program Opportunity

Prepaid White Paper. Two Approaches for Credit Unions to Take Advantage of the Prepaid. Student/Teen Program Opportunity Prepaid White Paper Student/Teen Program Opportunity Two Approaches for Credit Unions to Take Advantage of the Prepaid Student/Teen Program Opportunity This white paper outlines the student/teen market,

More information

Checking Services (Share Draft Accounts)

Checking Services (Share Draft Accounts) Checking Services Checking Services (Share Draft Accounts) UCF FCU makes simple and convenient. Our accounts (called share draft accounts), offer flexible choices to access funds and make purchases - pay

More information

Unit 3 - Financial Services

Unit 3 - Financial Services Unit 3 - Financial Services Credit Unions vs. Banks Banks For profit companies owned by shareholders Offer services to everyone who wants to apply Owned by shareholders; customers do not vote Deposits

More information

The Mortician s Guide to Retail Banking. David W. Furnace President

The Mortician s Guide to Retail Banking. David W. Furnace President The Mortician s Guide to Retail Banking David W. Furnace President December 3, 2015 1 2 Mom s Funeral Called the local funeral home told to call back Called the next closest Set time for a meeting with

More information

SWITCHKIT 3) CLOSE YOUR OLD ACCOUNT 4) QUICK CHECKLIST 2) MOVE YOUR AUTOMATIC PAYMENTS AND DEPOSITS TO YOUR NEW ACCOUNT

SWITCHKIT 3) CLOSE YOUR OLD ACCOUNT 4) QUICK CHECKLIST 2) MOVE YOUR AUTOMATIC PAYMENTS AND DEPOSITS TO YOUR NEW ACCOUNT SWITCHKIT YOU WORK HARD FOR YOUR MONEY. YOU SHOULDN T HAVE TO WORK HARD TO MOVE IT. Switching banks doesn t have to be a hassle. We can help make sure your switch to Bank of Colorado/ Pinnacle Bank is

More information

TRUST. Understanding Your Deposit Account. Truth in Savings

TRUST. Understanding Your Deposit Account. Truth in Savings Understanding Your Deposit Account Truth in Savings TRUST MEMBER FDIC TRUTH-IN-SAVINGS DISCLOSURE Important Account Opening Information. Federal law requires us to obtain sufficient information to verify

More information

Consulting Services. Debit and Checking Consulting

Consulting Services. Debit and Checking Consulting Consulting Services Debit and Checking Consulting Baxter Credit Union Reaches for Higher Performance Overview Client Profile Based in Vernon Hills, IL, Baxter Credit Union (BCU) is one of the largest credit

More information

Virginia Tax Refund Debit Card Frequently Asked Questions for the Virginia Banking Community

Virginia Tax Refund Debit Card Frequently Asked Questions for the Virginia Banking Community Virginia Tax Refund Debit Card Frequently Asked Questions for the Virginia Banking Community Background and Scope Effective January 2013, tax refunds will be issued through a direct bank deposit or through

More information

Fast. Reliable. Worldwide. Tax Refund Prepaid Card Solution For:

Fast. Reliable. Worldwide. Tax Refund Prepaid Card Solution For: Fast. Reliable. Worldwide. Tax Refund Prepaid Card Solution For: Western Union Company Overview A Global Leader in Electronic Money Movement and Money Management Solutions Founded in 1851 2009 Results:

More information

Analysis of Branded General Purpose Reloadable Prepaid Cards

Analysis of Branded General Purpose Reloadable Prepaid Cards Analysis of Branded General Purpose Reloadable Prepaid Cards A Comparative Cost Analysis of Prepaid Cards, Basic Checking Accounts and Check Cashing FEBRUARY, 2012 Copyright, 2012 by Bretton Woods, Inc.

More information

Choose Alaska USA and save!

Choose Alaska USA and save! Choose Alaska USA and save! Open a new personal checking account with Alaska USA and get your first box of checks FREE. Alaska USA doesn t charge per-check fees regardless of how many you write per month.

More information

CREDIT PROCESSING. First Data takes you beyond with Credit solutions designed to meet the ever-evolving needs of your customers.

CREDIT PROCESSING. First Data takes you beyond with Credit solutions designed to meet the ever-evolving needs of your customers. CREDIT PROCESSING First Data takes you beyond with Credit solutions designed to meet the ever-evolving needs of your customers. Enabling innovative solutions through strategic alliances HOW WILL YOU GO

More information

Fee Schedule: Personal Products & Services

Fee Schedule: Personal Products & Services Fee Schedule: Personal Products & Services California Georgia Tennessee October 1, 2014 For use with Account Agreement and Disclosures An Important Message Effective October 1, 2015, we will make changes

More information

Personal Financial Literacy 2014

Personal Financial Literacy 2014 A Correlation of Table of Contents Standard 1: Income... 3 Standard 2: Money Management... 5 Standard 3: Spending & Credit... 7 Standard 4: Saving & Investing... 11 2 Course Description is a course designed

More information

2014 Junior Achievement USA, M1205 Debit and Credit PowerPoint

2014 Junior Achievement USA, M1205 Debit and Credit PowerPoint JA Finance Park will help you build a foundation for making intelligent, lifelong personal financial decisions. Topics include income and saving, credit and debit, and budgeting. 2014 Junior Achievement

More information

Webster Opportunity Checking. $16.95 (or $11.95 with Direct Deposit 2 )

Webster Opportunity Checking. $16.95 (or $11.95 with Direct Deposit 2 ) Fee Schedule for Consumer Accounts A Guide to Your Account At, we re committed to helping you find the right account to meet your needs. We ve prepared the following Account Guide to make sure you understand

More information

Business Switch Kit. We ve made switching to a BBVA Compass business account easy to do, in fact, here is everything you need.

Business Switch Kit. We ve made switching to a BBVA Compass business account easy to do, in fact, here is everything you need. Business Switch Kit Switching banks for your business can be a big hassle. Which is probably why you keep banking at your old bank. Even if you re not satisfied. Even if you re tired of excessive fees,

More information

Wilshusen, Hunt, van Opstal and Schneider. Consumers Use of Prepaid Cards: A Transaction-Based Analysis.

Wilshusen, Hunt, van Opstal and Schneider. Consumers Use of Prepaid Cards: A Transaction-Based Analysis. Discussion of Samolyk, Critchfield, Galindo and Watson. Checking Account Activity, Account Costs and Account Closure Among Households in Low-and- Moderate Income Neighborhoods. Wilshusen, Hunt, van Opstal

More information

Conversion Guidebook

Conversion Guidebook Conversion Guidebook Important information about changes to account terms and services for customers of Valley National Bank Table of Contents Welcome to Century Bank 1 Deposit Accounts 2 Personal Checking

More information

Account Disclosures ebanking Express Checking Account Rates and information effective September 1, 2014

Account Disclosures ebanking Express Checking Account Rates and information effective September 1, 2014 Account Disclosure 1st Premier Account Rates and information effective September 1, 2014 1st Premier to Up to $2,499.99 $2,500 - $4,999.99 $5,000 - $9,999.99 $10,000 - $49,999.99 $50,000 - $99,999.99 $100,000

More information

Improving Small Business Payments Processing

Improving Small Business Payments Processing Improving Small Business Payments Processing ASBDC State Directors Conference March 19, 2012 Claudia Swendseid Senior Vice President Federal Reserve Bank of Minneapolis 2012 Federal Reserve Bank of Minneapolis.

More information

[ What the Changes Mean, and How to Get Your Share of the Savings ]

[ What the Changes Mean, and How to Get Your Share of the Savings ] Dancing With Debit After the Durbin Amendment [ What the Changes Mean, and How to Get Your Share of the Savings ] By Dan Toughey, President, TouchNet Information Systems, Inc. For the college business

More information

Account Disclosure 1st Premier Checking Account Rates and information effective October 1, 2015

Account Disclosure 1st Premier Checking Account Rates and information effective October 1, 2015 Account Disclosure 1st Premier Account Rates and information effective October 1, 2015 1st Premier to Up to $2,499.99 $2,500 - $4,999.99 $5,000 - $9,999.99 $10,000 - $49,999.99 $50,000 - $99,999.99 $100,000

More information

Small Business Account Services and Prices Schedule. Illinois, Indiana, Michigan, Wisconsin

Small Business Account Services and Prices Schedule. Illinois, Indiana, Michigan, Wisconsin Small Business Account Services and Prices Schedule Illinois, Indiana, Michigan, Wisconsin Effective August 3, 2015 TABLE OF CONTENTS SERVICES AND FEES...1 Overdraft and Returned Item NSF...1 Online Banking...1

More information

u.s. bank focus card Frequently Asked Questions The Focus Card What is the Focus Card? How does the Focus Card work?

u.s. bank focus card Frequently Asked Questions The Focus Card What is the Focus Card? How does the Focus Card work? Frequently Asked Questions What is the Focus Card? The Focus Card is a reloadable, prepaid debit card issued by U.S. Bank. It provides an electronic option for receiving your pay. It is not a credit card,

More information

Driver of Choice? The Cost of Financial Products for Unbanked Consumers. Fumiko Hayashi, Josh Hanson, and Jesse Leigh Maniff November 2015 RWP 15-15

Driver of Choice? The Cost of Financial Products for Unbanked Consumers. Fumiko Hayashi, Josh Hanson, and Jesse Leigh Maniff November 2015 RWP 15-15 Driver of Choice? The Cost of Financial Products for Unbanked Consumers Fumiko Hayashi, Josh Hanson, and Jesse Leigh Maniff November 2015 RWP 15-15 Driver of Choice? The Cost of Financial Products for

More information

The new economics of educational lending under the ihelp program

The new economics of educational lending under the ihelp program The new economics of educational lending under the ihelp program Finally, a private student loan program that makes financial sense for community banks and their customers. Students- still a great investment

More information

Earn up to a $200 checking bonus when you open a new SunTrust checking account with direct deposit. 1

Earn up to a $200 checking bonus when you open a new SunTrust checking account with direct deposit. 1 1 of 5 3/17/2016 6:59 PM Earn up to a $200 you open a new SunTrust checking account with direct deposit. 1 $200 you open Select Checking online $100 you open Essential Checking online Terms apply. For

More information

www.stillmanbank.com

www.stillmanbank.com msswitch Kit2.qxp 11/29/2005 3:07 PM Page 1 Stillman Switch Kit BYRON 608 W. Blackhawk Dr. (815) 234-5626 OREGON 1445 IL Route 2 N. (815) 732-7956 ROCHELLE 455 W. HWY 38 (815) 562-7071 ROCKFORD 8492 E.

More information

Opportunities in Prepaid : A dvice for the F inancial Institution

Opportunities in Prepaid : A dvice for the F inancial Institution Opportunities in Prepaid : A dvice for the F inancial Institution 2010 Mercator Advisory Group, Inc. www.mercatoradvisorygroup.com October 2012 1 About Fiserv Fiserv, Inc. (NASDAQ: FISV) is a leading global

More information

Payroll Card Position Paper July 2004

Payroll Card Position Paper July 2004 Payroll Card Position Paper July 2004 This document is and remains the proprietary information of CU Cooperative Systems, Inc. It is intended for the use of the recipient s organization only and any distribution

More information

Module 2 Lesson 3 Narrative

Module 2 Lesson 3 Narrative Module 2 Lesson 3 Narrative What are savings tools/products/instruments? If you have a specific savings goal in mind and know the amount you need to save and how long you have to save for it, you have

More information

The Webster Visa Prepaid Debit Card Frequently Asked Questions

The Webster Visa Prepaid Debit Card Frequently Asked Questions Contact Us Welcome to Webster Bank. Please contact our Card Services support line at 866.242.0861 with any questions or concerns, 24/7. Thank you for being a valued Webster Customer! The Webster Visa Prepaid

More information

CMA Affinity Program Offers

CMA Affinity Program Offers CMA Affinity Program Offers Union Bank is proud to partner with the California Medical Association to serve the unique financial needs of your practice, your staff, and yourself. We approach our customer

More information

Banking on Campus Forum

Banking on Campus Forum SEPTEMBER 30, 2013 Forum Washington, DC Rohit Chopra Note: This document was used in support of a live discussion. As such, it does not necessarily express the entirety of that discussion nor the relative

More information

Fee Schedule for Business Accounts A Guide to Your Webster Account

Fee Schedule for Business Accounts A Guide to Your Webster Account Fee Schedule for Business Accounts A Guide to Your Webster Account At Webster, we re committed to helping you find the right account to meet your needs. We ve prepared the following Account Guide to make

More information

SIMPLE SWITCH KIT. We Make the Switch Simple

SIMPLE SWITCH KIT. We Make the Switch Simple SIMPLE SWITCH KIT We Make the Switch Simple 5 Simple Steps To Switch Your Account The Process: 1 Open your Wells Bank account Visit your local branch and a Personal Banking Representative will answer any

More information

Truth-in-Savings Disclosures Retail Checking & Savings Accounts Effective April 17, 2015

Truth-in-Savings Disclosures Retail Checking & Savings Accounts Effective April 17, 2015 This disclosure contains information about your deposit account. Unless it would be inconsistent to do so, words and phrases used in this disclosure should be construed so that the singular includes the

More information

RATE SCHEDULE PROSPECTIVE ANNUAL PROSPECTIVE

RATE SCHEDULE PROSPECTIVE ANNUAL PROSPECTIVE Rate Schedule Effective as of: 10/01/2015 This (TIS) Rate and Fee Schedule and Share Certificate Disclosure sets forth certain conditions, rates, fees, and charges applicable to your Primary Share (Savings)

More information

Marketplace Addendum

Marketplace Addendum Marketplace Addendum Effective May 20, 2014 Welcome to Citibank and thank you for choosing us for your banking needs. This Marketplace Addendum is a supplement to the Client Manual Consumer Accounts. This

More information

PERSONAL ACCOUNT SPECIFICATIONS AND FEE LISTING

PERSONAL ACCOUNT SPECIFICATIONS AND FEE LISTING PERSONAL ACCOUNT SPECIFICATIONS AND FEE LISTING Account Opening and Usage Sterling Eagle & Club Sterling TM Eagle Checking Minimum balance to open account: $500 Monthly average balance to avoid fee: $500

More information

w w w. B a n k F i r s t N a t i o n a l. c o m

w w w. B a n k F i r s t N a t i o n a l. c o m Switch Kit Making the switch is easy! For Better Banking, Think First. w w w. B a n k F i r s t N a t i o n a l. c o m Make the switch to Bank First National in just four easy steps! We want to make your

More information

Fee Schedule: Personal Products & Services

Fee Schedule: Personal Products & Services Fee Schedule: Personal Products & Services New York October 1, 2015 For use with Account Agreement and Disclosures Fee Schedule: Personal Products & Services Please see page 11-12 for explanation of all

More information

DEPOSIT ACCOUNT TERMS AND CONDITIONS AND PRIVACY POLICY

DEPOSIT ACCOUNT TERMS AND CONDITIONS AND PRIVACY POLICY DEPOSIT ACCOUNT TERMS AND CONDITIONS AND PRIVACY POLICY Note that the privacy policy applies to all personal accounts, not just deposit accounts. WELCOME TO M&T A GUIDE TO THE TERMS OF YOUR PERSONAL DEPOSIT

More information

Data as of March 31, 2011

Data as of March 31, 2011 Data as of March 31, 2011 Composite Balance Sheet ($ millions) Assets: Cash & Due From Banks $32.708 $4.195 $11.150 $46.620 $5.517 $13.041 $13.758 $104.802 $30.250 $36.529 Securities & Fed Funds Sold $113.704

More information

Business Checking Accounts and Related Charges

Business Checking Accounts and Related Charges Business Checking Accounts and Related Charges Effective April 24, 2016 Delaware, Florida, Illinois (excluding Boone, Cook, DeKalb, DuPage, Kane, Kankakee, Lake, McHenry, Will and Winnebago Counties),

More information

Retail Payment Trends

Retail Payment Trends SEP. 25, 2014 Retail Payment Trends in the Past Ten Years Summary of payment trends from three recent studies conducted by the Federal Reserve: The 2013 Federal Reserve Payments Study Board of Governors

More information

Citizens Financial Group, Inc. Reports First Quarter Net Income of $223 Million Diluted EPS of $0.41 up 8% vs. 1Q15

Citizens Financial Group, Inc. Reports First Quarter Net Income of $223 Million Diluted EPS of $0.41 up 8% vs. 1Q15 Reports First Quarter Net Income of $223 Million Diluted EPS of $0.41 up 8% vs. 1Q15 Positive operating leverage of 3% on a year-over-year Adjusted basis* Good traction continues on strategic growth and

More information

Internet PIN Debit: Aligning the Needs of Merchants, FIs and Consumers for Online Payments

Internet PIN Debit: Aligning the Needs of Merchants, FIs and Consumers for Online Payments Internet PIN Debit: Aligning the Needs of Merchants, FIs and Consumers for Online Payments By Javelin Strategy & Research June 2009 2009 Javelin Strategy & Research All Rights Reserved Executive Summary

More information

CASE STUDY CARDS: DRIVING PROFITABLE GROWTH

CASE STUDY CARDS: DRIVING PROFITABLE GROWTH CASE STUDY CARDS: DRIVING PROFITABLE GROWTH Executive Summary Business Situation Mid-size Retail Bank in the Middle East Retail Portfolio consisting of Credit Cards and Personal Loans Relatively small

More information

The Path to Compliance: Selecting Another PIN Debit Network

The Path to Compliance: Selecting Another PIN Debit Network The Path to Compliance: Selecting Another PIN Debit Network By: Kevin Barry General Manager, STAR Network 2011 First Data Corporation. All trademarks, service marks and trade names referenced in this material

More information

CONSUMERS REACT TO NEW DEBIT CARD FEES

CONSUMERS REACT TO NEW DEBIT CARD FEES CONSUMERS REACT TO NEW DEBIT CARD FEES RESULTS FROM OCTOBER 2011 TRIG US OMNIBUS SURVEY CONSUMERS REACT TO NEW DEBIT CARD FEES Changes in regulations and continued pressure on Financial Institution s income

More information

Achieving Cost Improvements and Bank Operational Efficiencies

Achieving Cost Improvements and Bank Operational Efficiencies Achieving Cost Improvements and Bank Operational Efficiencies May 12, 2015 Audit Tax Advisory Risk Performance 2015 Crowe Horwath LLP 1 Session Description With banks experiencing slow revenue growth,

More information

Final text of Durbin Amendment as contained in the Dodd Frank Act

Final text of Durbin Amendment as contained in the Dodd Frank Act Final text of Durbin Amendment as contained in the Dodd Frank Act SEC. 920. REASONABLE FEES AND RULES FOR PAYMENT CARD TRANSACTIONS. (a) REASONABLE INTERCHANGE TRANSACTION FEES FOR ELECTRONIC DEBIT TRANSACTIONS.

More information

Get connected with everything Checking has to offer. And get back to living.

Get connected with everything Checking has to offer. And get back to living. Get connected with everything Checking has to offer. And get back to living. INSIDE Member FDIC We make it easy. Get connected in 6 simple steps. Welcome Thank you for choosing Northwest. Let us walk you

More information

Interest Checking Earn interest on higher checking balances and pay no monthly service fee as long as minimum balance is maintained. $100.

Interest Checking Earn interest on higher checking balances and pay no monthly service fee as long as minimum balance is maintained. $100. Today, more than ever, managing your personal finances can be a challenging experience whether it s covering your day-to-day living expenses, buying a home, or saving for your retirement. At BankFinancial,

More information

FOR IMMEDIATE RELEASE

FOR IMMEDIATE RELEASE FOR IMMEDIATE RELEASE FirstMerit Corporation Analysts: Thomas O Malley/Investor Relations Officer Phone: 330.384.7109 Media Contact: Robert Townsend/Media Relations Officer Phone: 330.384.7075 FirstMerit

More information

Putting You First. A guide to your new accounts and services

Putting You First. A guide to your new accounts and services Putting You First A guide to your new accounts and services FirstMerit is committed to putting you first. For more than 165 years, we ve delivered solutions that help our customers finance homes, pay for

More information

DEPOSIT ACCOUNT AGREEMENT

DEPOSIT ACCOUNT AGREEMENT DEPOSIT ACCOUNT AGREEMENT All America Bank P.O. Box 300 Mustang, OK 73064 November 17, 2015 This disclosure contains information about terms, fees, and interest rates for some of the accounts we offer.

More information

Member FDIC. Switch Kit. Welcome!

Member FDIC. Switch Kit. Welcome! Member FDIC Switch Kit Welcome! To make a seamless transition - just follow the simple steps provided below. If you have any questions, during this process, please feel free to contact US. We are here

More information

Fidelity Investments Cobrand Card Program: Lessons Learned in Program Integration

Fidelity Investments Cobrand Card Program: Lessons Learned in Program Integration Fidelity Investments Cobrand Card Program: Lessons Learned in Program Integration April 2013 1 Session Headlines Fidelity credit cards are an integral component of Fidelity s overall cash management strategy

More information

Solutions. Payments Network Enhance Consumer Loyalty, Increase Revenue and Improve Your Competitive Edge With Real-Time Payments Solutions

Solutions. Payments Network Enhance Consumer Loyalty, Increase Revenue and Improve Your Competitive Edge With Real-Time Payments Solutions Solutions Payments Network Enhance Consumer Loyalty, Increase Revenue and Improve Your Competitive Edge With Real-Time Payments Solutions Solutions Meet the demands of consumers who expect to make payments

More information

R E V E N U E ENHANCEMENT: REFRAMING THE VALUE OF DEPOSITORY ACCOUNTS

R E V E N U E ENHANCEMENT: REFRAMING THE VALUE OF DEPOSITORY ACCOUNTS R E V E N U E ENHANCEMENT: REFRAMING THE VALUE OF DEPOSITORY ACCOUNTS A Mercator Advisory Group Executive Brief Sponsored by PULSE www.mercatoradvisorygroup.com October 2010 1 About PULSE PULSE, a Discover

More information

First Intercontinental Bank Disclosures Member FDIC

First Intercontinental Bank Disclosures Member FDIC First Intercontinental Bank Disclosures Member FDIC PERSONAL CHECKING SERVICES FREE CHECKING ACCOUNT Minimum amount to open the account $100.00 Monthly account maintenance fee $0.00 (none) Minimum balance

More information

Creating Lasting Value With A Point-of-Sale Cash Program

Creating Lasting Value With A Point-of-Sale Cash Program Creating Lasting Value With A Point-of-Sale Cash Program Key insights of Discover Network Cash Over usage to build merchant loyalty and create differentiation A Discover Network White Paper for Merchants

More information

GOVERNMENT-ADMINISTERED, GENERAL-USE PREPAID CARD SURVEY

GOVERNMENT-ADMINISTERED, GENERAL-USE PREPAID CARD SURVEY FR 3063a OMB. 7100-0343 Approval expires December 31, 20142017 GOVERNMENT-ADMINISTERED, GENERAL-USE PREPAID CARD SURVEY Issuer Survey Survey Period: Calendar Year 20132014 1 General Instructions About

More information

Fee Schedule: Business Products & Services;

Fee Schedule: Business Products & Services; Fee Schedule: Business Products & Services; Account Analysis for Personal and Business Accounts California Georgia Tennessee October 1, 2015 For use with Account Agreement and Disclosures Fee Schedule:

More information

Deposit and Loan Online Account Acquisition. Lynn Jordan, ebanking Product Line Manager Kris Frantzen, Lending Product Manager

Deposit and Loan Online Account Acquisition. Lynn Jordan, ebanking Product Line Manager Kris Frantzen, Lending Product Manager Deposit and Loan Online Account Acquisition Lynn Jordan, ebanking Product Line Manager Kris Frantzen, Lending Product Manager Agenda The market opportunity trends in online channel Product and marketing

More information

Cardholder Frequently Asked Questions

Cardholder Frequently Asked Questions Skip to Content Cardholder Frequently Asked Questions Close this browser window to return to session. TOTALPAY Card by ADP FAQs CARD BASICS 1. Is my TOTALPAY Card ready to use when I receive it? 2. When

More information

Marketing Services. Checking Account Acquisition Campaign

Marketing Services. Checking Account Acquisition Campaign Advisors Plus Checking Acquisition Campaign Sends Pen Air s Membership and Account Growth Soaring Overview Client Profile Pen Air Federal Credit Union was chartered in 1936 to serve military and civil

More information

TERMS AND CONDITIONS OF YOUR ACCOUNT Effective November 3, 2014

TERMS AND CONDITIONS OF YOUR ACCOUNT Effective November 3, 2014 TERMS AND CONDITIONS OF YOUR ACCOUNT Effective November 3, 2014 AGREEMENT This document, along with any other documents we give you pertaining to your account(s), is a contract that established rules which

More information

PNC Bank, National Association, which issues your Credit Card. The billing cycle or billing cycles of your Credit Card Account

PNC Bank, National Association, which issues your Credit Card. The billing cycle or billing cycles of your Credit Card Account K-8360 points PNC Flex T&C PNC points Program Terms and Conditions as of October 17, 2015 BASIC TERMS DEFINED Program Credit Card, Card Credit Card Account You, your, Cardholder We, our, us, PNC Bank,

More information

Re-visiting the viability of free checking in a reduced fee-income environment

Re-visiting the viability of free checking in a reduced fee-income environment Re-visiting the viability of free checking in a reduced fee-income environment By Jeff Platter, Vice President, Haberfeld Associates Overview Over the last few years there has been a significant decrease

More information

Banking Basics 101. How to Manage Your Finances and Still Have Money Left Over For Pizza. Course objectives learn about:

Banking Basics 101. How to Manage Your Finances and Still Have Money Left Over For Pizza. Course objectives learn about: Banking Basics 101 Course objectives learn about: Using a checking account Various types of payment vehicles Benefits of a savings account How to Manage Your Finances and Still Have Money Left Over For

More information

Checking Switch Kit MAKE A CHANGE FOR THE BETTER

Checking Switch Kit MAKE A CHANGE FOR THE BETTER Checking Switch Kit MAKE A CHANGE FOR THE BETTER Switch Kit. Because you deserve better checking. A checking account serves as a financial lifeline. It literally pays the bills and keeps you and your money

More information

THE LYTLE STATE BANK SWITCH KIT Member FDIC

THE LYTLE STATE BANK SWITCH KIT Member FDIC THE LYTLE STATE BANK SWITCH KIT Member FDIC Switching banks can be a hassle, so the Lytle State Bank has created the Switch Kit to help you move your banking relationship to our bank, where we believe

More information

Dear Valued Customer,

Dear Valued Customer, Dear Valued Customer, First and foremost, I would like to thank you for entrusting us with your banking needs. As you may have already heard National Bank of Southwest Florida will soon be operating under

More information

Welcome Packet. The official merger date of ILWU-FSC FCU and ILWU Credit Union is February 1, 2016. 866.445.9828 www.iiwucu.org

Welcome Packet. The official merger date of ILWU-FSC FCU and ILWU Credit Union is February 1, 2016. 866.445.9828 www.iiwucu.org Welcome Packet The official merger date of ILWU-FSC FCU and ILWU Credit Union is February 1, 2016. Table of Contents Welcome to ILWU Credit Union page... 1 Important dates for you to know... 2 Explore

More information

About Your Gift Card

About Your Gift Card About Your Gift Card Valley National Bank Visa Gift Card Terms and Conditions This Agreement sets forth the Terms and Conditions (collectively, the Terms ) applicable to the Valley National Bank Visa Gift

More information

Credit Card Agreement for Consumer Cards in Capital One Bank (USA), N.A.

Credit Card Agreement for Consumer Cards in Capital One Bank (USA), N.A. Credit Card Agreement for Consumer Cards in Capital One Bank (USA), N.A. There are two parts to this Credit Card Agreement: Capital One Pricing Information and the Capital One Customer Agreement. The Pricing

More information

The Cornerstone Scorecard

The Cornerstone Scorecard Corporate Information Median 25th Percentile 75th Percentile Assets Non-interest expense Salaries and benefits as a % of non-interest expense # of branches Total employees (FTE) Assets per employee Return

More information

Close your former account at the other institution

Close your former account at the other institution Member FDIC Interested in switching your account to Farmers State Bank, but not sure where to begin? That s why we developed the EZ-Switch Kit. These days we all have busy lives, so here at Farmers State

More information

CASH MANAGEMENT 210 Banking in the 21 st Century. 2014 CPIM Academy

CASH MANAGEMENT 210 Banking in the 21 st Century. 2014 CPIM Academy CASH MANAGEMENT 210 Banking in the 21 st Century 2014 CPIM Academy The Banking Environment Current & Future Trends Provide a high-level overview of current banking marketplace Reveal projected trends in

More information

Basic Banking. Presented by Bank on Gaithersburg, Family Services, Inc., and MD CASH Academy

Basic Banking. Presented by Bank on Gaithersburg, Family Services, Inc., and MD CASH Academy Basic Banking Presented by Bank on Gaithersburg, Family Services, Inc., and MD CASH Academy Financial Institutions What are they- banks, credit unions What do they offer: Checking accounts Savings accounts

More information

5 Steps to Increase Organic Loan Growth

5 Steps to Increase Organic Loan Growth 5 Steps to Increase Organic Loan Growth 5 Steps to Increase Organic Loan Growth 5 Steps to Increase Organic Loan Growth 1 4 5 Many bank executives are anxiously scrambling to grow their lending business.

More information

What Small Business Wants from Banking & Payments. Paul McAdam, SVP, Research & Thought Leadership Gail Angel, SVP, Commercial Treasury Services

What Small Business Wants from Banking & Payments. Paul McAdam, SVP, Research & Thought Leadership Gail Angel, SVP, Commercial Treasury Services What Small Business Wants from Banking & Payments Paul McAdam, SVP, Research & Thought Leadership Gail Angel, SVP, Commercial Treasury Services What Small Business Wants from Banking & Payments Research

More information

Welcome. Details you must know regarding your Bank of Sacramento personal accounts are enclosed.

Welcome. Details you must know regarding your Bank of Sacramento personal accounts are enclosed. Welcome Details you must know regarding your Bank of Sacramento personal accounts are enclosed. It is very important you are aware of upcoming deadlines and ramifications of the conversion to Banner Bank.

More information

TRUTH-IN-SAVINGS ACT ACCOUNT DISCLOSURE. Checking. INSTITUTION Geauga Savings Bank 10800 Kinsman Road Newbury, OH 44065

TRUTH-IN-SAVINGS ACT ACCOUNT DISCLOSURE. Checking. INSTITUTION Geauga Savings Bank 10800 Kinsman Road Newbury, OH 44065 Basic : There are no minimum balance requirements for this account. Refer to the Service Fees Disclosure for a complete listing of fees and charges. Super : You must deposit $50.00 to open this account.

More information

Credit Card Agreement for VISA Signature and World MasterCard in Capital One Bank (USA), N.A.

Credit Card Agreement for VISA Signature and World MasterCard in Capital One Bank (USA), N.A. Credit Card Agreement for VISA Signature and World MasterCard in Capital One Bank (USA), N.A. There are two parts to this Credit Card Agreement: Capital One Pricing Information and the Capital One Customer

More information

PAYROLL CARD FREQUENTLY ASKED QUESTIONS

PAYROLL CARD FREQUENTLY ASKED QUESTIONS The following document provides answers to frequently asked questions regarding the Umpqua Bank Payroll Card. Contact Customer Care at 800-650-7141 with questions. Card Basics Q. How does the Payroll Card

More information

Cost-Reducing Initiatives and New Technologies in Electronic Tax Payments

Cost-Reducing Initiatives and New Technologies in Electronic Tax Payments Cost-Reducing Initiatives and New Technologies in Electronic Tax Payments Tuesday, August 12 th, 2008 Federation of Tax Administrators Technology Conference August 10-13, 2008, Chicago, Illinois By David

More information