Your Plan Explained. Hello HEALTH. UnitedHealthcare Senior Supplement Plan

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1 Your Plan Explained Hello HEALTH UnitedHealthcare Senior Supplement Plan

2 Why UnitedHealthcare Your partner in health. From New York to Hawaii, UnitedHealthcare is helping more than 75 million people live healthier lives. Choosing UnitedHealthcare means you re partnering with a national health care leader. We ll help you get the care you need. With us, you can get more out of your health care dollars so you feel good about your health care choices. We can help you: 1 Stay within your budget. This plan helps limit your out-of-pocket expenses by covering many costs that Original Medicare doesn t cover. Introducing the UnitedHealthcare Senior Supplement Plan. Medicare doesn t cover everything. In fact, Medicare only covers about 80% of your expenses. The rest is up to you. Senior Supplement plans are medical plans that help pay for some or all of the costs Medicare Parts A and B don t cover like copays and deductibles. They also offer broad access to doctors, specialists and hospitals, whether you are at home or traveling in the United States. Unlike Medicare Advantage plans, Senior Supplement plans work with Original Medicare (Parts A and B). With a Senior Supplement plan, eligible Part A and Part B benefits are first paid by Original Medicare and then the Senior Supplement plan provides coverage for the remaining balance. Coverage for your prescription drugs. In addition to your medical coverage, your plan sponsor has selected the UnitedHealthcare MedicareRx for Groups (PDP) plan for your prescription drug coverage. You can find additional information on the PDP plan in your enrollment kit. 5 Visit the doctors you want. You have the freedom to choose any doctor or hospital anywhere in the country that accepts Medicare. Get extra perks. You get additional programs that contribute to your health for no additional cost. Quit worrying about paperwork. With this plan, you have virtually no claim forms to file. Make your coverage easy to manage. When you choose both the UnitedHealthcare Senior Supplement and the UnitedHealthcare MedicareRx for Groups (PDP) plans, you get the convenience of health care and prescription drug coverage from one company. Be covered by a trusted leader. UnitedHealthcare has been meeting the changing wants and serving the unique needs of the Medicare member for more than 0 years. Today, 1 in 5 Medicare members trust their Medicare coverage to UnitedHealthcare. 1 Get dedicated service. Our customer service team has been specially trained to know all the ins and outs of your plan and the needs of older adults. One call does it all. When you call, we answer. 95% of members satisfied with call outcomes. Sign up for Medicare. You have to be enrolled in Medicare Part A and purchase Medicare Part B to be eligible to enroll in this plan. If you re not sure if you are enrolled, check with your local Social Security office. You must continue paying your Medicare Part B premium to keep your coverage under this group-sponsored plan. If you stop your payments, you may be disenrolled from this plan. Are you enrolled in Medicare Part A? Have you purchased Medicare Part B? Keep paying your Medicare Part B premium. Helping 75 million members live healthier lives. 88% of calls answered in less than 0 seconds. 98% of issues resolved in hours.

3 Additional programs Have support when caring for someone. Solutions for Caregivers Providing care for someone can be overwhelming. Solutions for Caregivers supports you, your family and those you care for by providing an on-site assessment, personalized plan of care and connections to local help. Get help for hearing loss. hi HealthInnovations It s easier than ever to take control of your hearing and your health. hi HealthInnovations makes hearing aids more affordable. Each hearing aid is custom programmed to your unique hearing needs., You re never alone. NurseLine Whether you have questions about a medication or have a health concern in the middle of the night, with NurseLineSM a nurse is only a phone call away. SM Access Support Offered through NurseLine, this program can help you find doctors and specialists, and we ll even schedule your appointments. Treatment Decision Support Get help understanding health conditions that have more than one treatment option so you can make an informed decision about which option is right for you. We ll give you information about your options and the effects of each on your health and budget. Extra programs add up to better health. We focus on you. Your health is unique to you. And if your needs change, you deserve a health plan that is there with you every step of the way. Need a little or need a lot; we have programs to help you stay healthy, return to health, or help you live better when dealing with a life-long illness. It s our commitment to you. Stay active and have fun at no extra cost. Stay active with the SilverSneakers Fitness Program. Choose a fitness center from more than 11,000 participating locations. SilverSneakers Give us a call to find out how you can be healthier today , TTY a.m. to 8 p.m. local time, 7 days a week Don t live near a fitness center? If the nearest fitness center is 15 miles or more away from your home, you can register for SilverSneakers Steps. This personalized program provides resistance bands, exercise DVDs, and how-to materials to help you measure, track, and increase your activity. So you can keep active and enjoy your retirement.

4 See what s next Notes Customer Service checklist It helps to have some information ready before calling. When you do call, let the representative know that you are calling about a group-sponsored plan. Permanent home address Phone number Emergency contact name and phone number address See what s next. 1 We ll make sure you re eligible. We will make sure you are eligible for the plan before you re enrolled. Look for your member ID card. In about to 6 weeks, you will receive your new ID card. Review your welcome kit. Once you are enrolled in the plan, you will receive a welcome kit. The kit provides additional information to help you get to know your new plan. Medicare claim number and Medicare effective date You can find this on your red, white and blue Medicare card. Start using your plan Begin using your new ID card on your effective date. Names and addresses for doctors, hospitals, specialists and pharmacy list of current prescription drugs and dosages We look forward to helping you live a healthier, more active retirement. Current health conditions and treatments Give us a call if you have any questions , TTY a.m. to 8 p.m. local time, 7 days a week

5 1 011 UnitedHealth Group Annual Report 011 Internal Company Data The products and services described here are neither offered nor guaranteed under our contract with Medicare. In addition, they are not subject to the Medicare appeals process. Any disputes regarding these products and services may be subject to the UnitedHealthcare grievance process. hi HealthInnovations is not available in Kansas. The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan. OptumHealth SM is a health and well-being company that provides information and support as part of your health plan. NurseLine SM nurses cannot diagnose problems or recommend specific treatment and are not a substitute for your doctor s care. NurseLine SM services are not an insurance program and may be discontinued at any time. Solutions for Caregivers assists in coordinating community and in-home resources. The final decision about your care arrangements must be made by you. In addition, the quality of a particular provider must be solely determined and monitored by you. Information provided to you about a particular provider does not imply and is in no way an endorsement of that particular provider by Solutions for Caregivers. The information on and the selection of a particular provider has been supplied by the provider and is subject to change without written consent of Solutions for Caregivers. SilverSneakers is a registered mark of Healthways, Inc. Consult a health care professional before beginning any exercise program. UnitedHealthcare Senior Supplement group retiree plans are underwritten by UnitedHealthcare Insurance Company, a private insurance company not connected with or endorsed by the U.S. Government or the federal Medicare program. UnitedHealthcare is part of the UnitedHealth Group family of companies. UnitedHealthcare Senior Supplement plans are not Medicare Supplement plans. They are employer group retiree plans and may provide coverage that is different from a Medicare Supplement plan. In New York, the plans are called UnitedHealthcare Retiree Benefit Plans and are underwritten by UnitedHealthcare Insurance Company of New York. Senior Supplement plans may not be available in all states. UHEX1SS9865_000 SPRJ76

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