Smart Plug-in for Siebel

Transcription

1 [SUPPORTED PLATFORMS GUIDE] Siebel SPI Version Smart Plug-in for Siebel SUPPORTED PLATFORMS GUIDE This document contains information about all HP Software and Oracle s Siebel products and versions, compatible with ComTrade s Smart Plug-in for Siebel (Siebel SPI), version ComTrade Smart Plug-in for Siebel CRM for HP Operations 0 Manager

2 [SUPPORTED PLATFORMS GUIDE] Siebel SPI Version Introduction This document is intended as a reference source to complement the Siebel SPI Installation and Configuration Guide. It contains information on the following compatible Oracle Siebel products: Siebel Customer Relationship Management (CRM) Siebel Business Applications and Siebel Industry Applications Oracle Business Intelligence In addition, it contains information on compatible HP software: HP Operations Manager HP Reporter HP Performance Manager HP Internet Services Information related to each of these products is described in sections that follow. This document also provides information on supported languages and available localized software. 1

3 Table of Contents Introduction... 1 Table of Contents... 2 Supported Oracle Siebel CRM Platforms and Versions... 3 Oracle Siebel Support Matrix... 4 Siebel Server and Siebel Gateway Name Server... 4 Web Servers... 5 Client Operating Systems... 6 Auxiliary Programs... 6 Cluster Solutions... 7 Supported Business Intelligence Platforms and Versions... 8 Business Intelligence... 8 Oracle Siebel Support Matrix... 8 Siebel Analytics (SA) and Oracle Business Intelligence (OBI)... 8 Supported HP Software Platforms and Versions... 9 HP Operations Manager... 9 HP Software Products Support Matrix... 9 HP Operations Manager for Windows (HPOM)... 9 HP Operations Manager for UNIX (HPOMU) HP Reporter HP Performance Manager (HPPM) HP Internet Services (OVIS) Software Availability in Native Languages

4 Supported Oracle Siebel CRM Platforms and Versions The Oracle Siebel CRM environment consists of the following entities: Siebel Clients, Siebel Servers, Siebel Gateway Name Server, Siebel Database Server, and Siebel File System. This provides the operating framework for Siebel Products and Industry solutions. Products: Business Intelligence Sales Force Automation Marketing Automation Call Center and Service Customer Order Management Partner Relationship Management Employee Relationship Management Siebel Professional Edition Siebel CRM OnDemand Business Integration Industry Solutions: Aerospace & Defense Automotive Chemicals Clinical Communications Consumer Goods Energy Finance - Institutional Finance - Retail Healthcare High Technology Hospitality Industrial Manufacturing Insurance Medical Pharmaceutical Oil & Gas Public Sector Retail Transportation Siebel SPI is compatible with all vertical and horizontal Siebel Products and Industry solutions, built on the Oracle Siebel CRM applications framework. 3

5 ORACLE SIEBEL SUPPORT MATRIX Siebel Server and Siebel Gateway Name Server Siebel 7.0.x Siebel 7.5.x Siebel 7.7.x Siebel 7.8.x Siebel 8.0.x Siebel 8.1.x Siebel 8.2.x Windows 2000 Windows 2000 DataCenter Windows 2003 Windows 2008 HP-UX 11i (11.11) HP-UX 11i v2 (Itanium) (11.23) Solaris 7, 8 (32/64bit) Solaris 9 Solaris 10 AIX AIX 5L 5.1 AIX 5L 5.2 AIX 5L 5.3 AIX 6.1 Redhat 4.0 4

6 Suse 9.0 Oracle Linux 4.0 Table 1. Supported Siebel Server and Siebel Gateway Name Server operating systems Web Servers Siebel 7.0.x Siebel 7.5.x Siebel 7.7.x Siebel 7.8.x Siebel 8.0.x Siebel 8.1.x IIS 5.0 / Windows IIS 6.0 / Windows IIS 7.0 / Windows 2008 Sun One 4.1 / Solaris Sun One 6.0 / Solaris Sun Java System Web Server 6.1 / Solaris IBM HTTP / AIX IBM HTTP / AIX IBM HTTP / AIX IBM HTTP Server 6.1 and above HP Apache / HP-UX HP Apache / HP-UX HP Apache / HP-UX 5

7 HP Apache / HP-UX HP Apache 2.16 / HP-UX11 v2 Oracle HTTP / Redhat 4.0 Suse 9.0 Oracle Linux 4.0 Oracle Ent. Linux 5.1 Table 2. Supported Web Servers Client Operating Systems Client Type Operating System Siebel Dedicated Client Connected Mode Windows 2000 with Service Pack 2 or above Siebel Dedicated Client Remote Mode Windows XP Professional with Service Pack 1 or above Siebel Web Client Windows 2000 with Service Pack 2 or above Siebel Mobile Web Client Windows XP Professional with Service Pack 1 or above Table 3. Supported Client Operating Systems Auxiliary Programs Vendor and Product Version Applicable Release 6.0 Lower than SP and x Actuate ereporting Server 6.0 SPI1 Fix , Lower than

8 3.01 (AIX) Resonate Central Dispatch (obsolete since 7.7) sb Lower than e (AIX, Solaris, Windows 2000) e SP or Actuate Active Portal, Actuate iserver 7.0 SP2 Fix SP2 Fix Table 4. Supported auxiliary programs Cluster Solutions Vendor Software Supported operating system HP MC / Service Guard Cluster HP-UX 11i (11.11) IBM HACMP/ES AIX 5L v 5.1, ML 2 or above Microsoft Microsoft Clustering Service Microsoft Windows Sun Microsystems SunCluster Solaris Table 5. Cluster Solutions Veritas Volume Manager Solaris 7

9 Supported Business Intelligence Platforms and Versions BUSINESS INTELLIGENCE Siebel SPI is compatible with the following Siebel Analytics and Oracle Business Intelligence platforms and versions. ORACLE SIEBEL SUPPORT MATRIX Siebel Analytics (SA) and Oracle Business Intelligence (OBI) Operating System SA 7.8.x OBI 10.1.x Windows 2003 Windows 2008 Solaris 9,10 HP-UX 11v2 HP-UX 11i AIX 5L 5.3 RHEL 4.0 SLES 9.0 Table 6. Supported Siebel Analytics and Business Intelligence platforms and versions 8

10 Supported HP Software Platforms and Versions HP OPERATIONS MANAGER Siebel SPI uses the following HP Operations Manager components: Management Server Operations agent AgentOne 11.xx is supported Performance Agent (PA 5.0), EPC-CODA, (optional) Service Navigator (optional) Java GUI (optional) Siebel SPI is compatible with the following HP Operations Manager versions. HP SOFTWARE PRODUCTS SUPPORT MATRIX HP Operations Manager for Windows (HPOM) HPOM 8.16 HPOM 9.00* Windows 2000 Windows 2003 (Std/Ent/Dtc) Windows 2008 Table 7. Supported versions of HP Operations Manager for Windows *Also supported in cluster environment NOTE: For more information on supported Agent platforms, refer to Supported Oracle Siebel CRM Platforms and Versions in this document and to HP Software documentation. 9

11 HP Operations Manager for UNIX (HPOMU) HPOMU 7.1x* HPOMU 8.xx* HPOMU 9.0x, 9.1x HP-UX 11i v3 (Itanium) HP-UX 11i v3 (PA_RISC) HP-UX 11i v2 (Itanium) HP-UX 11i v2 (PA_RISC) HP-UX 11i Solaris 7 Solaris 8 Solaris 9 Solaris Linux (RedHat) Table 8. Supported versions of HP Operations Manager for UNIX * Siebel SPI 4.0 packages are different depending on HPOMU version: 9.x, 8.x*, or 7.x HP Reporter HP Reporter 3.70 HP Reporter 3.80 HP Reporter 3.90 Windows 2008 Windows 2003 (Std/Ent/Dtc) 10

12 Windows 2000 (Pro/Srv/AdvSrv) Windows XP Pro Table 9. Supported versions of HP Reporter HP Performance Manager (HPPM) Siebel SPI is compatible with all versions of HP Performance Manager that are compatible with HP Operations Manager supported versions. HPPM 8.0 HPPM 8.2 HPPM 9.0 HP-UX PA-RISC 11V1,V2,V3 11V1,V2,V3 HP-UX IPF 11V2,V3 11V2,V3 11V3 Windows 2000 Server Windows 2003 Server Windows 2008 Server Solaris 8, 9 Solaris 9, 10 Linux Table 10. Supported versions of HP Performance Manager HP Internet Services (OVIS) ComTrade Siebel SMARTProbe for HP Internet Services (OVIS SMARTProbe for Siebel) requires the following software to operate correctly: Internet Services Windows Management Server Platform Requirements: 11

13 HP Internet Services 6.0 or 6.1 running on Windows Server 2003 Standard and Enterprise editions HP Internet Services 6.0 or 6.1 running on Windows XP Professional with at least Service Pack 1 HP Internet Services 4.5, 5.0, or 5.2 running on Windows 2000 Professional/Server/Advanced with Service Pack 4 Windows Probe Platform Requirements: Windows Server 2003 Standard and Enterprise editions, with IE 6.0 (OVIS 6.0 or higher) Windows XP Professional with Service Pack 1, with IE 6.0 Windows 2000 Professional/Server/Advanced with Service Pack 4, with IE 5.5 SP2 (or higher) or IE 6.0 (recommended) NOTE: OVIS SMARTProbe for Siebel currently supports High Interactivity Web Client mode. It does not support standard Web Client mode. Windows Probe Target Requirements: OVIS SMARTProbe for Siebel target is a Web Server, used by Siebel Web Clients to access Oracle s Siebel Business Applications. OVIS SMARTProbe for Siebel supports all Web Servers that are supported by: Oracle Siebel CRM 7.7.x, 7.8.x or 8.0.x 12

14 Software Availability in Native Languages Oracle Siebel CRM supports specific localized languages based on customer demand, as well as data stored in databases using various code pages. Siebel SPI is compatible with all localized languages supported by Siebel for each supported version of Oracle Siebel CRM. In case of any special needs for localization, please contact 13

15 NOTICES The information contained in this document is subject to change without notice. COMTRADE D.O.O. PROVIDES THIS MATERIAL "AS IS" AND MAKES NO WARRANTY OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. COMTRADE D.O.O. SHALL NOT BE LIABLE FOR ERRORS CONTAINED HEREIN OR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE FURNISHING, PERFORMANCE OR USE OF THIS MATERIAL WHETHER BASED ON WARRANTY, CONTRACT, OR OTHER LEGAL THEORY. TRADEMARKS This document contains proprietary information, which is protected by copyright. All rights are reserved. No part of this document may be photocopied, reproduced or translated to another language without the prior written consent of ComTrade d.o.o. EMC and Documentum are registered trademarks of EMC Corporation in the United States and other countries. Microsoft, Windows, Windows 2000, and Windows NT are registered trademarks of Microsoft Corporation in the United States and/or other countries. Linux is a registered trademark of Linus Torvalds. UNIX is a registered trademark of The Open Group in the United States and other countries. Solaris Operating Environment, Java, and all Java based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries, or both. IBM and AIX are registered trademarks of the IBM Corporation. All other product names are the property of their respective trademark or service mark holders and are hereby acknowledged. 14

16 ABOUT COMTRADE ComTrade is an international provider of IT solutions and software engineering services whose clients include high-tech vendors, telecommunication companies, financial institutions, and the public sector. With over 1000 professionals ComTrade offers industry-leading expertise in data storage management, embedded systems, network systems management, gaming, telecommunications, e-solutions, and customized application development. Visit ComTrade web: ABOUT COMTRADE MANAGEMENT PRODUCTS ComTrade Management Products line delivers strong, immediate value for customers and includes best-in-class solutions for the management of Oracle s Siebel CRM/BI, EMC Documentum, Citrix XenApp, Citrix XenDesktop, Citrix XenServer, Citrix Web Interface and Citrix Provisioning Services. EMEA, Asia & Pacific: ComTrade d.o.o. Litijska cesta Ljubljana Slovenia, Europe Phone: +386 (2) Fax: +386 (2) Americas: ComTrade, Inc. 625 Ellis Street, Suite 201-B Mountain View CA 94043, USA Phone: +1 (650) Fax: +1 (650) WEB: TWITTER: YOUTUBE: FACEBOOK: managementproducts@comtrade.com twitter.com/mgmt_products youtube.com/user/comtrademgmtproducts facebook.com/mgmt.products No part of this document may be reproduced, distributed, stored in a retrieval system, or transmitted in any form by any means, electronic, mechanical, photocopying, recording, or otherwise, without a prior written permission of ComTrade. The details and descriptions contained in this document are believed to have been correct at the time the document was written. Please note that the findings, conclusions, and recommendations contained in this paper are based on information gathered in good faith from third parties, standards bodies, and analysts, the accuracy of which we are not always in a position to guarantee. As such ComTrade can accept no liability whatsoever for actions taken based on any information that may subsequently prove to be incorrect. Copyright 2012 ComTrade d.o.o. All rights reserved. The logos, names, trademarks and/or service marks are the property of ComTrade or their respective owners. This document is for informative purposes only. ComTrade gives no warranties and/or shall not indemnify or be liable for any damages of any kind, statutory or otherwise, regarding the information contained within this document. 15