Verizon Service Order Status Error Messages Service Order Status Error Messages
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1 Verizon Service Order Status Error Messages Service Order Status Error Messages Incorporating the Verizon Error Messages for the Service Order Status LSOG5 and LSOG6 Request and Response Message Sets Serving the former Bell Atlantic Regions in -CT, NY, MA, ME, NH, RI, VT, DC, DE, MD, NJ, PA, VA, and WV Release Date: October 18, Pre-Order LSOG5, v October 18, Pre-Order LSOG6, v Publication Date: August 5, 2004
2 Notices Disclaimer The Format and Business Rules documentation is for general information purposes only. This documentation does not obligate Verizon to provide services in the manner described herein. Verizon reserves the right as its sole option to modify or revise the information contained in this Format and Business Rules documentation at any time without prior notice. In addition to and without limitation of any other limitation of liability of Verizon or its affiliated companies set forth in an applicable contract or tariff, or elsewhere, in no event shall Verizon or its affiliated companies, or their agents, employees, directors, officers, representatives, or suppliers, be liable under contract, warranty, tort (including but not limited to the negligence of Verizon or its affiliates), or any other legal theory, for any incidental, consequential, special or indirect damages arising from or relating to this document or its contents, even if advised of the possibility of such damages Verizon Communications All rights reserved. Verizon Proprietary Subject to the restrictions on the Notices Page
3 Change Log Summary _LSOG 5 v NOTE: There are no new/changed/deleted error messages for the October 2004 Release Change Log Summary _LSOG 6 v NOTE: There are no new/changed/deleted error messages for the October 2004 Release Verizon Proprietary Subject to the restrictions on the Notices Page
4 Table of Contents 1.1 Installation Status Inquiry (ISR/ISA) LSOG Service Order From SOP (SOR/SOT) LSOG Installation Status Inquiry (ISR/ISA) LSOG Service Order From SOP (SOR/SOT) LSOG6 11 Verizon Proprietary Subject to the restrictions on the Notices Page
5 1.1 Installation Status Inquiry (ISR/ISA) Pre-Order Error Messages v Installation Status Inquiry (ISR/ISA) * Note: All of the 8xxx series and the WNAC error codes will be pre-pended by the Corresponding Message Type ISR RESPC RESPD Notes HDR001 Invalid File Header: Sender not in proper location or HDR002 Invalid File Header: Receiver not in proper location or HDR003 Invalid File Header: TimeStamp not in proper location or HDR004 Invalid File Header: MessageID not in proper location or HDR005 Invalid File Header: MessageType not in proper location or HDR006 Invalid File Header: TransactionType not in proper location or HDR007 Invalid File Header: TransactionVersion not in proper location or HDR008 Invalid File Header: StateOrProvince not in proper location or HDR009 Invalid File Header: TransactionActivity not in proper location or HDR010 Invalid File Header: CompanyCode not in proper location or HDR011 Invalid File Header: TypeOfService not in proper location or HDR012 Invalid File Header: CustomerType not in proper location or HDR013 Invalid File Header: HRECTag not in proper location or HDR014 Invalid File Header: Ack not in proper location or HDR015 Invalid File Header: MarketSegment not in proper location or 8001 "Requested LSOG Version <value> is not supported. Please TransactionVersion tag in Header has an invalid value. contact the Help Desk" 8002 <Field Name> has an invalid value for transaction Valid Value Check 8003 <Field Name> must be <Alpha / numeric / AlphaNumeric/lower case Alpha/lower case AlphaNumeric/ a valid date (yyyymmdd)/ a valid time (hhmm) / a valid telephone number/a valid date-time (yyyymmddhhmm)/a valid time-time (hhmmhhmm) for transaction < Type Check Publication Date: August 5,
6 1.1 Installation Status Inquiry (ISR/ISA) Pre-Order Error Messages v RESPC RESPD Notes 8004 < Field Name > must be of length <length> or less for Length Check transaction < 8005 < Field Name > must have a value for transaction < 8006 < Field Name > must have syntax <syntax> for transaction < 8007 < Field Name > has an invalid instance for transaction < 8008 < Field Name > field is required but was not submitted for transaction < 8009 < Field Name > is entered twice for transaction 8010 Group <Grp> is required but was not submitted for transaction Required Field Check - tag exists but no value Validation of Regular Expression Pattern Matching Tag must have an allowable number of occurrences Required Field Check - tag does not exist Duplicate Tag Check Required Group Check 8011 Group <Grp> is not valid for transaction Group is not valid for form 8012 Group <Grp> has an invalid instance for transaction Group must have an allowable number of occurrences WNAC Duplicate Message ID MessageID should be unique to a request. WNAC Message Type invalid or The MessageType should be valid, ex. ADR, ADI, DDA ISR9401 Account Number Unavailable Account Information Unavailable, for more information, contact your Verizon Enterprise Office. ISR9402 Circuit ID is invalid Circuit ID layout is in error (CKR on inquiry) ISR9403 No Such Object Instance The circuit ID/ Verizon Service Order Number pairing does not exist ISR9404 System Error Please contact Help Desk System Error Contact the Help Desk. ISR9405 Function Not Supported The Customer type or circuit type is not supported. ISR9406 Too Many Work Requests There are more than nine (9) work requests; contact the help desk. ISR9407 Not Authorized A security error has been detected - circuit/owner mismatch. ISR9408 System Unavailable The Host OS is not available. ISR9409 Unable to Route Circuit ID The system is unable to route the circuit ID in the correct region. The circuit ID is invalid. ISR9410 Please Call the Help Desk. An error was encountered trying to send to XXXX. An error was encountered trying to send to WFA applications. The errant accessor name will be placed in the XXXX field of the error message. Publication Date: August 5,
7 1.1 Installation Status Inquiry (ISR/ISA) Pre-Order Error Messages v RESPC RESPD Notes ISR9411 Please Call the Help Desk. An error was encountered trying to receive a message from XXXX. An error was encountered trying to receive from WFA applications. The errant accessor name will be placed in the XXXX field of the error message. ISR9412 No output received from WFA. Please call the Help Desk. No output was received from WFA for the request. Publication Date: August 5,
8 1.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v Service Order From SOP (SOR/SOT) * Note: All of the 8000 series and the WNAC error codes will be pre-pended by the Corresponding Message Type- SOR RESPC RESPD Notes HDR001 Invalid File Header: Sender not in proper location or HDR002 Invalid File Header: Receiver not in proper location or HDR003 Invalid File Header: TimeStamp not in proper location or HDR004 Invalid File Header: MessageID not in proper location or HDR005 Invalid File Header: MessageType not in proper location or HDR006 Invalid File Header: TransactionType not in proper location or HDR007 Invalid File Header: TransactionVersion not in proper location or HDR008 Invalid File Header: StateOrProvince not in proper location or HDR009 Invalid File Header: TransactionActivity not in proper location or HDR010 Invalid File Header: CompanyCode not in proper location or HDR011 Invalid File Header: TypeOfService not in proper location or HDR012 Invalid File Header: CustomerType not in proper location or HDR013 Invalid File Header: HRECTag not in proper location or HDR014 Invalid File Header: Ack not in proper location or HDR015 Invalid File Header: MarketSegment not in proper location or 8001 "Requested LSOG Version <value> is not supported. Please TransactionVersion tag in Header has an invalid value. contact the Help Desk" 8002 <Field Name> has an invalid value for transaction Valid Value Check 8003 <Field Name> must be <Alpha / numeric / AlphaNumeric/lower case Alpha/lower case AlphaNumeric/ a valid date (yyyymmdd)/ a valid time (hhmm) / a valid telephone number/a valid date-time (yyyymmddhhmm)/a valid time-time (hhmmhhmm) for transaction < 8004 < Field Name > must be of length <length> or less for transaction < Type Check Length Check Publication Date: August 5,
9 1.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v RESPC RESPD Notes 8005 < Field Name > must have a value for transaction < Required Field Check - tag exists but no value 8006 < Field Name > must have syntax <syntax> for transaction < 8007 < Field Name > has an invalid instance for transaction < Validation of Regular Expression Pattern Matching Tag must have an allowable number of occurrences 8008 < Field Name > field is required but was not submitted for Required Field Check - tag does not exist transaction < 8009 < Field Name > is entered twice for transaction Duplicate Tag Check 8010 Group <Grp> is required but was not submitted for transaction Required Group Check 8011 Group <Grp> is not valid for transaction Group is not valid for form 8012 Group <Grp> has an invalid instance for transaction Group must have an allowable number of occurrences WNAC Duplicate Message ID MessageID should be unique to a request. WNAC Message Type invalid or The MessageType should be valid, ex. ADR, ADI, DDA SOR001 Service Order(s) Number not found. Service Order(s) Number not found in the Database. This error is returned by the Translator. SOR001a Service Order(s) for Billing Telephone Number provided not found. Service Order(s) for Billing Telephone Number not found in the Database. This error is returned by the Translator. SOR001b Service Order(s) for Purchase Order Number provided not found. Service Order(s) for Purchase Order Number not found in the Database. This error is returned by the Translator. SOR002 You are not Authorized to view this Service Order. The Company Code entered does not match the AECN/RSID on the Service Order. This error is returned by the Translator. SOR003 System unavailable, Please Call Help Desk. This error is returned by the Translator. SOR003 System Error, Time Out, Please Call Help Desk This error is returned by the Translator. SOR0001 Service Order Number Not Found No Service Order Number was found in the Database or the SOR was not able to be accessed. SOR0001 Invalid Inquiry Criteria Process SOR Contract Invalid criteria entered on Service Order Inquiry Screen Publication Date: August 5,
10 1.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v RESPC RESPD Notes SOR0001 Order Not Found SOID or BTN not found in MISOS or SOPDOE Return code -4 received SOR0001 No Orders Found BTN not found in MISOS or SOPDOE Return code -4 received SOR0001 (returns a literal message from SOACS) Retrieval by SOID or BTN. Return code -4 received from SOACS SOR0002 You are not authorized to view this Service Order The RSID entered in the ADM section of the message set did not match the RSID in SOP. Result of request to view service order. The RSID/ECC did not match the RSID in the SOP SOR0003 System unavailable, please try later SOP System is not available Retrieval by SOID Return code -1 SOACS System unavailable OR Retrieval by SOID or BTN. Return code -1 MISOS or SOPDOE System unavailable SOR0003 System Error: Time Out, Please Call Help Desk this message is in SOACS Script Retrieval by BTN Return code -2 SOACS System Timed out SOR0004 System Error: Time Out, Please Call Help Desk System Error Please call help desk. Retrieval by SOID or BTN. Return code -2 received. MISOS or SOPDOE System timed out Or Retrieval by SOID Return code -2 received. SOACS System timed out Publication Date: August 5,
11 1.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v RESPC RESPD Notes SOR0005 System Error, Please Call Help Desk System Error Please call help desk. Retrieval by SOID or BTN. Return code -3 received System error occurred SOR0006 System Unavailable, Please Call Help Desk this message is in SOACS script Retrieval by BTN Return Code -1 SOACS System unavailable SOR0007 System Error, Please Call Help Desk Retrieval by BTN Transaction Return Code -3 received SOACS System unavailable SOR0010 ECC not found in Table ECC not found in RSID/ECC conversion table SOR9404 System Error. Please contact Help Desk System Error. Contact Help Desk 2103 Input file did not conform to EIF formatting 2104 ICRI IS REQUIRED 2104 IVAL IS REQUIRED 2104 CC/RSID IS REQUIRED 2104 SAST/STATE-CODE IS REQUIRED 2104 TXNUM IS REQUIRED 2104 D/TSENT IS REQUIRED 2104 CUST_TYPE IS REQUIRED Publication Date: August 5,
12 2.1 Installation Status Inquiry (ISR/ISA) Pre-Order Error Messages v Installation Status Inquiry (ISR/ISA) * Note: All of the 8xxx series and the WNAC error codes will be pre-pended by the Corresponding Message Type ISR PRESPC PRESPD Notes HDR001 Invalid File Header: Sender not in proper location or HDR002 Invalid File Header: Receiver not in proper location or HDR003 Invalid File Header: TimeStamp not in proper location or HDR004 Invalid File Header: MessageID not in proper location or HDR005 Invalid File Header: MessageType not in proper location or HDR006 Invalid File Header: TransactionType not in proper location or HDR007 Invalid File Header: TransactionVersion not in proper location or HDR008 Invalid File Header: StateOrProvince not in proper location or HDR009 Invalid File Header: TransactionActivity not in proper location or HDR010 Invalid File Header: CompanyCode not in proper location or HDR011 Invalid File Header: TypeOfService not in proper location or HDR012 Invalid File Header: CustomerType not in proper location or HDR013 Invalid File Header: HRECTag not in proper location or HDR014 Invalid File Header: Ack not in proper location or HDR015 Invalid File Header: MarketSegment not in proper location or 8001 "Requested LSOG Version <value> is not supported. Please TransactionVersion tag in Header has an invalid value. contact the Help Desk" 8002 <Field Name> has an invalid value for transaction Valid Value Check 8003 <Field Name> must be <Alpha / numeric / AlphaNumeric/lower case Alpha/lower case AlphaNumeric/ a valid date (yyyymmdd)/ a valid time (hhmm) / a valid telephone number/a valid date-time (yyyymmddhhmm)/a valid time-time (hhmmhhmm) for transaction < Type Check Publication Date: August 5,
13 2.1 Installation Status Inquiry (ISR/ISA) Pre-Order Error Messages v PRESPC PRESPD Notes 8004 < Field Name > must be of length <length> or less for Length Check transaction < 8005 < Field Name > must have a value for transaction < 8006 < Field Name > must have syntax <syntax> for transaction < 8007 < Field Name > has an invalid instance for transaction < 8008 < Field Name > field is required but was not submitted for transaction < 8009 < Field Name > is entered twice for transaction 8010 Group <Grp> is required but was not submitted for transaction Required Field Check - tag exists but no value Validation of Regular Expression Pattern Matching Tag must have an allowable number of occurrences Required Field Check - tag does not exist Duplicate Tag Check Required Group Check 8011 Group <Grp> is not valid for transaction Group is not valid for form 8012 Group <Grp> has an invalid instance for transaction Group must have an allowable number of occurrences WNAC Duplicate Message ID MessageID should be unique to a request. WNAC Message Type invalid or The MessageType should be valid, ex. ADR, ADI, DDA ISR9401 Account Number Unavailable Account Information Unavailable, for more information, contact your Verizon Enterprise Office. ISR9402 Circuit ID is invalid Circuit ID layout is in error (CKR on inquiry) ISR9403 No Such Object Instance The circuit ID/ Verizon Service Order Number pairing does not exist ISR9404 System Error System Error Contact the Help Desk. ISR9405 Function Not Supported The Customer type or circuit type is not supported. ISR9406 Too Many Work Requests There are more than nine (9) work requests; contact the help desk. ISR9407 Not Authorized A security error has been detected - circuit/owner mismatch. ISR9408 System Unavailable The Host OS is not available. ISR9409 Unable to Route Circuit ID The system is unable to route the circuit ID in the correct region. The circuit ID is invalid. Publication Date: August 5,
14 2.1 Installation Status Inquiry (ISR/ISA) Pre-Order Error Messages v PRESPC PRESPD Notes ISR9410 Please Call the Help Desk. An error was encountered trying to send to XXXX. An error was encountered trying to send to WFA applications. The errant accessor name will be placed in the XXXX field of the error message. ISR9411 Please Call the Help Desk. An error was encountered trying to receive a message from XXXX. An error was encountered trying to receive from WFA applications. The errant accessor name will be placed in the XXXX field of the error message. ISR9412 No output received from WFA. Please call the Help Desk. No output was received from WFA for the request. Publication Date: August 5,
15 2.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v Service Order From SOP (SOR/SOT) * Note: All of the 8000 series and the WNAC error codes will be pre-pended by the Corresponding Message Type SOR PRESPC PRESPD Notes HDR001 Invalid File Header: Sender not in proper location or HDR002 Invalid File Header: Receiver not in proper location or HDR003 Invalid File Header: TimeStamp not in proper location or HDR004 Invalid File Header: MessageID not in proper location or HDR005 Invalid File Header: MessageType not in proper location or HDR006 Invalid File Header: TransactionType not in proper location or HDR007 Invalid File Header: TransactionVersion not in proper location or HDR008 Invalid File Header: StateOrProvince not in proper location or HDR009 Invalid File Header: TransactionActivity not in proper location or HDR010 Invalid File Header: CompanyCode not in proper location or HDR011 Invalid File Header: TypeOfService not in proper location or HDR012 Invalid File Header: CustomerType not in proper location or HDR013 Invalid File Header: HRECTag not in proper location or HDR014 Invalid File Header: Ack not in proper location or HDR015 Invalid File Header: MarketSegment not in proper location or 8001 "Requested LSOG Version <value> is not supported. Please TransactionVersion tag in Header has an invalid value. contact the Help Desk" 8002 <Field Name> has an invalid value for transaction Valid Value Check 8003 <Field Name> must be <Alpha / numeric / AlphaNumeric/lower case Alpha/lower case AlphaNumeric/ a valid date (yyyymmdd)/ a valid time (hhmm) / a valid telephone number/a valid date-time (yyyymmddhhmm)/a valid time-time (hhmmhhmm) for transaction < Type Check Publication Date: August 5,
16 2.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v PRESPC PRESPD Notes 8004 < Field Name > must be of length <length> or less for Length Check transaction < 8005 < Field Name > must have a value for transaction < 8006 < Field Name > must have syntax <syntax> for transaction < 8007 < Field Name > has an invalid instance for transaction < Required Field Check - tag exists but no value Validation of Regular Expression Pattern Matching Tag must have an allowable number of occurrences 8008 < Field Name > field is required but was not submitted for Required Field Check - tag does not exist transaction < 8009 < Field Name > is entered twice for transaction Duplicate Tag Check 8010 Group <Grp> is required but was not submitted for transaction Required Group Check 8011 Group <Grp> is not valid for transaction Group is not valid for form 8012 Group <Grp> has an invalid instance for transaction Group must have an allowable number of occurrences WNAC Duplicate Message ID MessageID should be unique to a request. WNAC Message Type invalid or The MessageType should be valid, ex. ADR, ADI, DDA SOR001 Service Order(s) Number not found. Service Order(s) Number not found in the Database. This error is returned by the Translator. SOR001a Service Order(s) for Billing Telephone Number provided not found. Service Order(s) for Billing Telephone Number not found in the Database. This error is returned by the Translator. SOR001b Service Order(s) for Purchase Order Number provided not found. Service Order(s) for Purchase Order Number not found in the Database. This error is returned by the Translator. SOR002 You are not Authorized to view this Service Order. The Company Code entered does not match the AECN/RSID on the Service Order. This error is returned by the Translator. SOR003 System unavailable, Please Call Help Desk. This error is returned by the Translator. SOR003 System Error, Time Out, Please Call Help Desk This error is returned by the Translator. SOR0001 Service Order Number Not Found No Service Order Number was found in the Database or the SOR was not able to be accessed. Publication Date: August 5,
17 2.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v PRESPC PRESPD Notes SOR0001 Invalid Inquiry Criteria Process SOR Contract Invalid criteria entered on Service Order Inquiry Screen SOR0001 Order Not Found SOID or BTN not found in MISOS or SOPDOE Return code -4 received SOR0001 No Orders Found BTN not found in MISOS or SOPDOE Return code -4 received SOR0001 (returns a literal message from SOACS) Retrieval by SOID or BTN. Return code -4 received from SOACS SOR0002 You are not authorized to view this Service Order The RSID entered in the ADM section of the message set did not match the RSID in SOP. Result of request to view service order. The RSID/ECC did not match the RSID in the SOP SOR0003 System unavailable, please try later SOP System is not available Retrieval by SOID Return code -1 SOACS System unavailable OR Retrieval by SOID or BTN. Return code -1 MISOS or SOPDOE System unavailable SOR0003 System Error: Time Out, Please Call Help Desk this message is in SOACS Script Retrieval by BTN Return code -2 SOACS System Timed out SOR0004 System Error: Time Out, Please Call Help Desk System Error Please call help desk. Retrieval by SOID or BTN. Return code -2 received. MISOS or SOPDOE System timed out Or Retrieval by SOID Return code -2 received. SOACS System timed out Publication Date: August 5,
18 2.2 Service Order From SOP (SOR/SOT) Pre-Order Error Messages v PRESPC PRESPD Notes SOR0005 System Error, Please Call Help Desk System Error Please call help desk. Retrieval by SOID or BTN. Return code -3 received System error occurred SOR0006 System Unavailable, Please Call Help Desk this message is in SOACS script Retrieval by BTN Return Code -1 SOACS System unavailable SOR0007 System Error, Please Call Help Desk Retrieval by BTN Transaction Return Code -3 received SOACS System unavailable SOR0010 ECC not found in Table ECC not found in RSID/ECC conversion table 8001 "Requested Version < > is not supported. Please contact the Help Desk" 2103 Input file did not conform to EIF formatting 2104 ICRI IS REQUIRED 2104 IVAL IS REQUIRED 2104 CC/RSID IS REQUIRED 2104 SAST/STATE-CODE IS REQUIRED 2104 TXNUM IS REQUIRED 2104 D/TSENT IS REQUIRED 2104 CUST_TYPE IS REQUIRED SOR9404 System Error. Please contact Help Desk System Error. Contact Help Desk Publication Date: August 5,
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