THE ANATOMY OF BETTER INTELLIGENCE

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Baldwin Miller
8 years ago
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2 HARNESS DATA Utilize comparative and actionable claims benchmarking data to capture the deeply rooted drivers of risk, errors and expense. LEVERAGE ANALYTICS Learn critical signals to discern the most pressing patient safety priorities and identify interventions. In today s healthcare environment, hindsight is no longer sufficient. Providers that thrive will be those that can shift from mitigating risk to predicting and preventing it. Coverys is striving to help its insureds be in the forefront of this shift. Harness business intelligence to improve outcomes Coverys strives to help providers improve clinical, operational and financial performance by providing dependable insurance coverage and business intelligence to: IMPLEMENT STRATEGIES THE ANATOMY OF BETTER INTELLIGENCE Expose the deeply rooted drivers of risk Minimize exposure to evolving liability risks SECURE PROTECTION Assess your risk to ensure proper coverage and access a continuously updated inventory of national best practices. POSITIVE IMPACT Coverys provides business intelligence to positively impact outcomes. Use proven risk reduction strategies to educate staff and create a culture of patient safety. CONNECT ONLINE Utilize online education programs, mentor programs and clinical assessments. MINIMIZE CLAIMS Implement communication and conflict resolution strategies with the Coverys REACT Program. COMPREHENSIVE INSURANCE COVERAGE AND SO MUCH MORE In today s demanding healthcare environment with the dual mandate to improve the quality of care while reducing costs, the better intelligence you have to make decisions the greater the potential to positively affect clinical, operational and financial outcomes. Healthcare providers that thrive will be those who can shift from mitigating risk to predicting and preventing it. Coverys can help you successfully make this shift. We provide trusted medical malpractice insurance plus business intelligence and proven strategies to anticipate risk and improve outcomes. We ll help you move from risk averse to risk aware and enable you to be risk prepared. WHAT DOES IT MEAN TO YOU AND YOUR ORGANIZATION? Data analytics and business intelligence are proven tools for organizations that seek to gain a broad perspective, improve operational decision-making and ultimately increase productivity. Coverys is building distinctive analytic capabilities to support the quality, integrity and analysis of claims and risk management data. By harnessing data and exposing the deeply rooted drivers of risk, we can translate data into actionable programs to help reduce medical errors, eliminate inefficiencies and provide support to improve outcomes. COVERYS MALPRACTICE LANDSCAPE: TOP MAJOR ALLEGATIONS Diagnosis- Cases Dominate Over Most Recent 5 Years Failure to Diagnose Surgery Medication Treatment Birth Anesthesia % 10% 6% 5% 16% Key to chart: Total incurred dollars Number of cases % 54% Implement best practice models Educate providers on the latest patient safety techniques Insurance Protection Backed by Financial Strength Consistently strong financial performance translates into security and peace of mind for our policyholders. For over 35 years, Coverys financial strength has been derived from our unwavering discipline, foresight and longterm vision. Conservative Capital Structure Strong Operating Company Liquidity High-Quality Investment Portfolio Reduced Reliance on Reinsurance Disciplined Underwriting Medical Professional Mutual Insurance Company, ProSelect Insurance Company, MHA Insurance Company and Washington Casualty Company

Providers that thrive will be those that can shift from mitigating risk to predicting and preventing it. Coverys is striving to help its insureds be in the forefront of this shift.

3 OPTIMIZE RISK MANAGEMENT TO IMPROVE OUTCOMES Coverys Risk Management is an established industry leader in clinical risk management services. Coverys emphasizes physician education and patient safety. The company is acknowledged as a leader in providing supportive risk management services and resolute claim defense to the healthcare community. Industry-Leading Resources and Education Our vast library of educational resources is available to Coverys policyholders through a dedicated Internet portal. The ease of access to important risk management and patient safety issues is just one click away. The library includes first-class risk assessment and provider education components in support of strategies for risk reduction and quality initiatives. Visit us at Your Unique Insurance Needs We use a multifaceted approach to develop risk management programs that can help reduce medical errors, prevent adverse patient outcomes, and facilitate efficiency for improved financial performance. Powerful business intelligence, proven best practices and clinical assessments are all used to build a clinical risk management strategy focused on your practice or facility. These tools are utilized to accomplish the objective of improving how care is delivered and risk is managed. The result can improve your risk profile and increase patient satisfaction providing the opportunity to positively impact critical outcomes. This comprehensive approach is designed to: Proactively identify and mitigate risk with proven strategies Reduce risk exposures and positively impact financial outcomes Enhance quality of care and patient safety Outcome Evaluation Implementation Support Risk Identification Coverys Risk Reduction Process Best Practice Recommendations Risk Analysis To address the risk exposures head-on, Coverys utilizes a continuous cycle of analysis and strategy implementation to improve practices and impact outcomes. Coverys is committed to providing customized solutions to meet your unique insurance needs and working diligently to ensure you have the necessary insurance protection and coverage. Our services include an insurance analysis that reviews both internal and external factors that may affect your exposure to risk so we can deliver the necessary protection. Our many coverage options and underwriting tools allow us to tailor your policy to be the best fit for you. A detailed list of coverage options is available through your Coverys agent.

Industry-Leading Resources and Education Our vast library of educational resources is available to Coverys policyholders through a dedicated Internet portal.

4 Our claims management and litigation strategies have a proven track record of success. We focus on early intervention which has yielded positive results for our clients by offering both financial and reputational protection. MINIMIZING CLAIMS & DEFENDING GOOD MEDICINE Standing by You If a Claim Should Arise We stand ready to defend good medicine when reputations and assets are on the line. With decades of experience and a strong claims resolution record, our litigation management plans are developed with a commitment to communication and place an emphasis on collaboration by and between you, your Coverys claims consultant and defense attorney. For more than three decades, we have protected the assets and reputation of our policyholders through the aggressive defense of good medicine. Utilizing the latest research on claim prevention through the use of disclosure techniques and patient safety models, Coverys offers established programs and techniques to minimize claims in the face of a negative event. The Coverys REACT Program offers assistance to policyholders to thoughtfully respond to a patient promptly and effectively to address concerns and needs. The REACT Program is a costeffective approach to minimize the emotional toil and financial burden of a claim for both the physician and the patient. 10% 8% 6% Defense Verdict Settled at Trial COVERYS TRIAL RESULTS % Plaintiff Verdict Dismissed at Trial We aggressively defend good medicine, as is borne out by our trial results. All but 10% of our cases that went to trial were won, dismissed or settled successfully. Our experienced staff of attorneys and insurance professionals recognize the potential emotional and professional impact of a claim, and they will keep you involved and informed throughout the process. We also provide emotional support services to help you, if needed. Put Coverys business intelligence and insurance protection to work to improve outcomes. Call us at or go to

MINIMIZING CLAIMS & DEFENDING GOOD MEDICINE Standing by You If a Claim Should Arise We stand ready to defend good medicine when reputations and assets are on the line.

5 One Financial Center, 13 th Floor 675 Atlantic Avenue Boston, MA

Solutions for Your Unique Healthcare Risk Management Challenges

Solutions for Your Unique Healthcare Risk Management Challenges Rising to Meet your Healthcare Challenges Beecher Carlson s National Healthcare Practice is acutely aware of what is ailing healthcare providers.