Percorsi & Processi ITIL 2011

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1 Percorsi & Processi ITIL 2011 Huub Commandeur ITIL Expert ITIL is a registered Trade Mark of AXELOS Limited - UK

2 ITIL Qualification Scheme ITIL - 2

3 Foundation ITIL Foundation ITIL - 3

4 Intermediate Lifecycle Intermediate Lifecycle ITIL - 4

5 SS SS ITIL - 5 IT Management, IT Finance Manager,

6 SD SD Capacity Manager, Availability Manager, Service Level Manager, Business Continuity Manager, ITIL - 6 ITIL Service Portfolio Manager Training Overview Edition - v1.1

7 ST ST ITIL - 7 Configuration Manager, Change Manager, Release Manager

8 SO SO Release Manager, Security Administrator, Applications Support, IT Operations Manager, Database Administrator, Problem Manager, Service Desk and Incident Manager, ITIL - 8 ITIL Network Support, Security Manager Training Overview Edition - v1.1

9 CSI CSI ITIL - 9 Chiunque Interessato

10 Intermediate Capability Intermediate Capability ITIL - 10

11 SOA SOA IT Management, IT Finance Manager, Capacity Manager, Availability Manager, Service Level Manager, Supplier Manager, Business Continuity Manager, ITIL - 11 ITIL Service Portfolio Manager Training Overview Edition - v1.1

12 PPO PPO Capacity Manager, Service Portfolio Manager, Security Manager, Business Continuity Manager, Availability Manager, Applications Support, Change Manager, Network Control and ITIL - 12 ITIL Operation, Network Support Training Overview Edition - v1.1

13 RCV RCV ITIL - 13 Release Manager, Change Manager, Configuration Manager

14 OSA OSA Configuration Manager, Availability Manager, System Software, Applications Support, IT Operations Manager, Network Control and Operation, Database Administrator, ITIL - 14 ITIL Problem Manager, Network Support Training Overview Edition - v1.1

15 Managing Across The Lifecycle MALC ITIL - 15 Chiunque Interessato che ha almeno accumulato = 17 punti ITIL

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