PSC 05T REGULATION FOR THE CERTIFICATION OF THE ISO TS MANAGEMENT SYSTEM CONTENTS 1. PURPOSE AND SCOPE OF APPLICATION

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1 CONTENTS 1. PURPOSE AND SCOPE OF APPLICATION 2. GENERAL PRINCIPLES AND GUARANTEES FOR THE CUSTOMER 3. ASSESSMENT REQUIREMENTS 4. STATUTORY AND REGULATORY REQUIREMENTS AND CONTROL LIMITS OF LEGALITY 5. DEFINITIONS 6. ACCESS REQUIREMENTS FOR CERTIFICATION 7. PROVISION OF CERTIFICATION SERVICE 8. CORPORATE CERTIFICATION 9. WITHDRAWAL, REVOCATION, REDUCTION OF CERTIFICATION 10. LETTER OF CONFORMITY 11. ISO 9001 CERTIFICATION 12. COMPLAINTS, APPEALS AND LITIGATION 13. USE OF THE BRAND AND OF THE CERTIFICATE OF CONFORMITY 14. ORGANISATION COMMITMENTS 15. MODIFICATION TO THE CERTIFICATION SCHEME 16. BREACH OF CONTRACT Rev. Modifications Summary Data 4 Introduction of reference to principles of the body, new general terms and conditions of supply, access requirements, classification and management of the findings, complaint management Company name update, adaptation to Rules fourth edition Update ensuing revision of document AQ-020 with addition of details on pre-assessment, adequacy assessment, renewal Verification: Quality and Engineering Manager Maria Anzilotta Approval: Chief Operating Officer Giampiero Belcredi rev. 4 of Pagina 1 di 14

2 1. PURPOSE AND SCOPE OF APPLICATION This Regulation defines all rights and duties, as well as the operating methodology that regulates the relationship between KIWA CERMET Italia S.p.A. (hereinafter KIWA CERMET) and the customer Organizations, in the provision of those services for the Global Standard BRC Product Certification for Food Safety. All requirements stated in this regulation, are an essential part of the contract signed with KIWA CERMET (business proposal and General Terms and Conditions). These requirements only apply to those aspects specifically related to the scope of application of the required certification. Any form of consultancy to the customer that might call the nature of independence of the performed evaluations into question, is specifically excluded from the subject of the contract. This regulation is available on the KIWA CERMET s website( as well. 2. GENERAL PRINCIPLES AND GUARANTEES FOR THE CUSTOMER In its certification activity, in addition to the General Terms and Conditions, KIWA CERMET applies the following principles: a) Absence of discrimination: access to certification services is granted to any organization that requires it, in observance with this Regulation, without any discrimination of commercial or financial nature or due to membership to any association. b) Guaranteed impartiality and independence through the following actions: - Conduct of certification activities assigned to personnel who doesn t have any interest in the Organization to be certified and in duty bound to respect all conduct and independence rules set by KIWA CERMET; on this point, KIWA CERMET undertakes to accept any justified report by the Customer, regarding the existence of incompatibility of office, which could compromise the impartiality or independence of judgment. Impartiality is also guaranteed thanks to involvement of dedicated control bodies of the KIWA CERMET service supply methods; - Clear separation between the personnel performing the audits and the one participating in the certification decisions. - Total abstention from carrying out assistance activities in the definition and implementation of the requirements to obtain the certification. c) Punctual handling of complaints, appeals and litigation, as defined in 12 of this Regulation; d) Confidentiality: in addition to what regulated in the General Terms and Conditions, KIWA CERMET shall have all personnel, its auditors included, subscribe to a commitment to confidentiality, as well as a document in which the personnel is committed to treating any data while respecting the Privacy Act regulations. e) Accreditations: KIWA CERMET commits to inform the customer of any waiver, suspension or revocation of accreditation, as well as to support the Customer during the transition to another Accredited Body. In such cases KIWA CERMET is in no way responsible for any damage caused to the Customer by the waiver, suspension or revocation of the accreditation. In these cases, the customer has the right to waive the contractual relationship with KIWA CERMET, without notice and without additional costs. 3. ASSESSMENT REQUIREMENTS ISO TS (in the rev. in force) Quality Management Systems Specific Requirements for the implementation of ISO 9002 Standard for series and spare parts production in the automotive industry. This Standard defines all quality management system requirements for those customers who provide design, development, production and, where suitable, installation and assistance of products relative to the automotive industry. It can be applied to all sites of the customer where production and/or spare parts specified by the client are manufactured. The provisions of the standard should all be deemed binding and applicable, except those in point 7.3 for Customers who have no responsibility with regards to design (this exclusion does not include design of the productive process). rev. 4 del Page 2 of 14

3 Only productive sites that produce and supply production and/or spare parts to automotive customers are certifiable with regards to the standard in question. Support functions, located at the production site or at a remote site, do not meet the requirements for an independent certification. They must be included in the certification scope. Rules to obtain and keep the IATF (International Automotive Task Force) recognition, fourth edition, for ISO/TS (1 October 2013). FAQ (Frequently Asked Questions) e S.I. (Sanctioned Interpretation) of Rules 4. STATUTORY AND REGULATORY REQUIREMENTS AND CONTROL LIMITS OF LEGALITY Legislative conformity relevant to the subject of the certification, will be considered by KIWA CERMET as an essential prerequisite for the issuance of the certification. The certification issued by KIWA CERMET however, concerns only the compliance with the reference standards. Therefore it is not a guarantee of compliance with the statutory and regulatory requirements. These requirements are a specific duty of the customer organization, which remains the only one responsible towards itself and third parties for the legislative fulfillments related to the activities subject to certification. 5. DEFINITIONS Customer shall refer to the global entity ( including all connected productive sites and remote support locations) which requests the certification. Production parts specified by the customer shall refer to those parts that form an essential part of a vehicle. The only parts specified by the customer that do not meet this requirement and have to be included nonetheless are: fire extinguishers, jacks, car mats and use and maintenance guide books. Site shall refer to the location where an added value productive process is carried out. Sites with no production cannot be certified. Production shall refer to the process of implementation or manufacturing of production materials, production of spare parts, assembled parts or superficial protection treatments or other types of automotive parts finishing services. Spare parts shall refer to spare parts fabricated according to the OEM s specifications (Original Equipment Manufacturer) and stocked, or supplied by OEM, for spare applications, re-worked parts included. Automotive shall refer to passenger cars, light commercial vehicles, trucks for heavy transport, buses and motorcycles. All-terrain vehicles (for mining, forestry, construction sectors, etc.), aftermarket parts and equipment for industry and agriculture are excluded. Aftermarket parts shall refer to spare parts not stocked or supplied by the OEM for spare applications, which may or may not be produced according to the OEM s specifications. Support Function shall refer to a structure on site or at a remote site where non-productive processes, that support one or more customer s sites, take place. 6. ACCESS REQUIREMENTS FOR CERTIFICATION The Organization, before embarking on the Certification process with KIWA CERMET, shall meet the following requirements: - Having a certification system that meets the requirements of the reference Standard - Applying this system in its entirety; - Accepting the conditions provided for by this Regulation; - Guaranteeing assistance to the KIWA CERMET Audit Group during all Audit activities; - Authorizing access to all premises, buildings, areas and information necessary to perform the Audit; rev. 4 del Page 3 of 14

4 - Designating a Representative as main spokesperson of the Audit Group and make any other present consultant be an observer during the Audit. - Being responsible for the implementation of the requirements of the applicable standards of safety in the workplace. In the absence of regulatory provisions, the Organization commits to provide to KIWA CERMET a complete and detailed information note on all specific risks existing in the environment in which the KIWA CERMET personnel is intended to operate. Therefore, the Organization is committed to implement and promote, through the previously appointed representative, the measures of protection and prevention of risks in the workplace that might affect the activities of the KIWA CERMET Auditors and that require the protection of both workers and all other individuals that operate, or are present anyway, in the same work environment. - Accepting, at no additional charge, the possible presence of: Auditors of the accreditation/control body, who will be notified by KIWA CERMET with a clear explanation of roles. This presence is intended to ensure that all evaluation methods adopted by KIWA CERMET comply with the requirements for the accreditation; KIWA CERMET auditors in training; KIWA CERMET auditors as observers to monitor, on site, the propriety of the evaluations and of the service provided to the customers. 7. PROVISION OF CERTIFICATION SERVICE 7.1 START OF THE CERTIFICATION PROCESS Based on the information provided by the Organization, KIWA CERMET will elaborate an offer for the Certification, indicating the reference standard/s and the scope of the certification given by the Organization. Returning the certification offer signed by the Organization to KIWA CERMET, constitutes a formal request for the Certification, as well as the acceptance of the contractual and economic conditions (defined in the offer), of the Regulation conditions and of the General Terms and Conditions annexed to the offer (available also on the website Upon receiving these documents, KIWA CERMET examines the provided data, verifying that: the requirements for the provision of the requested service have been clearly defined, documented and understood by both parties; KIWA CERMET ITALIA can actually perform the requested activities; the provided documents and data are complete; there are no differences compared to the data provided with their request for offer. If this examination has a positive outcome, KIWA CERMET will assign a commission number to the Customer. If the examination has a negative outcome instead, KIWA CERMET can request all necessary integrations or changes before the formal start of the certification process or communicate the impossibility to start such process, justifying its decision to the Customer. After the process starts, if any change compared to the conditions declared by the Customer (on which the offer was based and the contract drawn) is detected during the provision of the service, KIWA CERMET has the right to consequently modify the conditions of the contract. The Customer has the right to not accept the new conditions but it has to pay to KIWA CERMET the amount due for the service provided up to that point. KIWA CERMET will provide, with adequate notice, the Organization with the names of all auditors. If there is any conflict of interests, the Organization can ask for the replacement of any of the auditors, within 3 work days, by formalizing and justifying said request. KIWA CERMET will inform the Customer of any following change to the contractual documents. It is the responsibility of the Customer to always have the latest version of these documents by downloading them from the website rev. 4 del Page 4 of 14

5 7.2 AUDIT CYCLES The first three-year audit cycle includes: 1 initial audit consisting of a phase 1-Adequacy Review and a phase 2; 2 surveillance audits; 1 re-certification audit. The first cycle starts from the last day of the initial phase 2 audit. The following three-year cycles start from the last day of the re-certification audit and include: 2 surveillance audits; 1 re-certification audit. Surveillance audits are carried out on a yearly basis and are scheduled considering the last day of phase 2 of the initial audit or the last day of the re-certification audit keeping to the given timing: minus 3 months/ plus 1 month. The re-certification audit is scheduled considering the last day of phase 2 initial audit or the last day of the re-certification audit keeping to the given timing: minus 3 months/ 0 months, making sure that the last day of the re-certification audit takes place within 3 years from the last day of phase 2 initial audit or the last day of the previous re-certification audit. In the latter case, if the given timing is exceeded, the Customer must re-start the certification process and undergo the initial certification audit (phase 1 and 2) again. 7.3 NON-CONFORMITY MANAGEMENT The non-conformity management described in this paragraph applies to all audits set out in 7.5 (with the exception of the pre-audit). Upon completion of an audit, if any non-conformity is detected, the Customer must provide evidence to KIWA CERMET of the following actions within 60 calendar days from the closing meeting of the audit on site: implemented corrections, analysis of the causes of the non-conformity including all methods used for its research, analysis and results; corrective actions implemented to get rid of all causes of non-conformity, including considerations on the impact on other processes or products; assessment of the effectiveness of said implemented corrective actions. KIWA CERMET reviews the submitted documentation and then makes its decision. In some cases, KIWA CERMET may need to carry out a special audit on site, within 90 calendar days from the closing meeting of the audit on site. KIWA CERMET always carries out a follow-up audit on site to evaluate the corrective actions in case of major nonconformity. In case of minor non-conformity, KIWA CERMET will decide at its sole discretion (based on its competence and experience) if a follow-up audit on site has to be carried out. Upon conclusion of the follow-up audit, KIWA CERMET will issue an additional report to close the evaluation of the corrective actions, including all details of the assessment of the resolution of each non conformity. Should the corrective action plan for a major non-conformity not be implemented effectively, the outcome of the audit will be considered negative, the IATF database will be updated accordingly and the certificate, if already granted by KIWA CERMET, will be revoked. If, on the other hand, the corrective action plan for a minor non-conformity is not implemented effectively, the audit team will report a major non-conformity for the corrective action management process and the previous minor non-conformity will be re-issued with more severity. If the evidence is accepted, the non-conformity is closed and it shall be the audit team's task to assess effective implementation of corrective actions during the following audit. For minor non-conformities, if the received documentary evidence is deemed unacceptable, KIWA CERMET must in any case find a solution to all issues with the Customer, within 90 calendar days from the closing meeting of the audit. Should they fail to reach a solution, the final outcome of the audit will be negative and the IATF database will be updated accordingly. As a consequence of the negative outcome, the Customer must re-start the certification process and undergo the initial certification audit (phase 1 and 2) again, while the currently valid certificate, if already granted by KIWA CERMET, will be immediately revoked. In exceptional cases, where the implementation of corrective actions cannot be completed within the maximum time of 90 calendar days from the closing meeting of the audit on site, KIWA CERMET shall consider the non conformity open but 100% solved if the following conditions are satisfied: rev. 4 del Page 5 of 14

6 a) The containment actions, defined to prevent any risk for the customers, including the re-examination of the systemic impact on the process of the client, are implemented; b) Documentary evidence of an acceptable plan of action must be present, as well as instructions and records that prove the elimination of the condition of non-conformity, including the re-examination of the systemic impact on the process of the client; c) A follow-up audit on site must be scheduled, based on the approved plan of action, before the following audit. Major non-conformities may constitute the basis for an early termination of the audit by the team leader, as a result of a consultation between the Customer and KIWA CERMET. If the Customer agrees to terminate the audit, the team leader will immediately conclude the audit and issue an audit report to the Customer, who will undersign it. KIWA CERMET will record on the IATF database all reasons that led to the conclusion of the audit and will notify the IATF Oversight Office of reference. Specifically, if the audit being terminated is: Phase 2, the custode must re-start the certification process from the pahse 1-adequacy exam; surveillance, the certificate is suspended ( 9) and the surveillance audit must be repeated in full within 90 calendar days from the closing meeting of the audit; re-certification, the Customer undergoes another re-certification audit. If the given timing is not respected, the Custometr must re-start the certification process with an initial audit (phase 1 and phase 2); transfer ( 7.5.5), the Customer must re-start the certification process with an initial audit (phase 1 and phase 2). 7.4 DECISION ON THE CERTIFICATION The decision on the certification, granted or yet to be granted, is taken by KIWA CERMET no later than 120 days from the last audit day (and in any case before the expiration date of the currently valid certificate), in relation to the following phases of the certification process: 7.5 AUDIT first certification after the initial audit; maintanance of the certification after each surveillance audit or follow-up audit; renewal of the certification after the re-certification audit; certification after the conclusion of the transfer audit. All audits described below (with the exception of pre-audits and follow-up audits), shall include the assessment of all work shifts. In the event that, during the weekend, there are working teams not on rotation, the audit planning shall include an evaluation of these shifts as well. Each audit entails an initial meeting, where goals, implementation methods, criteria of non-conformity classification with consequent treatments and corrective actions and the obligation of confidentiality under which the KIWA CERMET personnel operates, are shared. It also entails a closing meeting, where the outcome of the Audit is revealed and all explanations on what was formalized on the report are given. If during the audit, any substantial gap between the company s reality and what communicated by the Organization, the Audit Group shall inform KIWA CERMET immediately of said gap, in order to determine all changes to the contract, along with updates on the duration of the audits 1. Each remark made during the audit is classified as follows: Major non-conformity: a non-conformity which undermines the effectiveness of the products. It could be - a deviation or total absence of conformity in respect with a specified requirement, detected based on objective evidence; - a non-compliance with the law requirements applicable to the product supplied within the scope of the certification. 1 Substantial gap shall refer to a difference that entails the variation of the audit duration. rev. 4 del Page 6 of 14

7 Minor non-conformity: a non-compliance with the standard requirements, not falling under the category of major non-conformities described above, or a partial non-compliance with one or more requirements of the standard and/or of the contract signed with KIWA CERMET. More than one minor non-conformity, regarding the same standard requirement, according to the contents and the overall result of the audit, may entail the issuance of a major NC. Any minor non-conformity not solved and/or not acted upon by the Organization, may result in the issuance of a major NC. Element of improvement: a situation detected during the audit that may provide ideas to improve the product subject to certification. At the end of each Audit, the Audit Group will gather to evaluate and classify all remarks made and to draw the report. During the closing meeting, the Audit Group presents the findings of the audit to the Management, describing any detected non-conformity. At the end of the meeting, the Manager of the Audit Group issues a report that describes the findings of the audit. Any divergent opinion between the Audit Group and the Organization on the findings of the audit, must be discussed and solved, where possible. In the event of divergent and unresolved opinions, the Organization may express its reservations regarding the results of the Audit Pre-Audit Upon the Customer s request, after the service is activated, a pre-audit or pre-assessment (optional audit) may be performed, in order to assess the adequacy of the quality management system, with respect to the reference standard, for all products/services subject to certification. The results of this audit are expressed only in terms of non-conformity and do not involve the communication by the customer of the corrective actions they intend to implement to KIWA CERMET Audit Iniziale Phase 1 Adequacy re-examination The phase 1 audit is performer at the Customer s premises. Its duration varies from a minimum of one day to a maximum of two days. In exceptional cases, approved by IATF, phase 1 may be performer without the visit on site. For all Customers of the Corporate Scheme ( 8), phase 1 of the initial certification audit is performed on every site of the Organization, with the exception of particolar cases, justified and approved by IATF. During the adequacy re-examination, the customer must provide the following documentation to the audit team: Description of all activities carried out at any remote and support location; Description of all processes with sequences and interactions, including the identification of remote support functions and subcontracted processes; All key indicators and the performance trend during the preceding period of at least 12 months; Evidence that all customer s processes take into consideration all ISO/TS requirements; Quality Manual including all interactions with on-site or remote support functions 2 ; Planning and outcome of internal audits and management reviews performer in the preceding 12 months; List of qualified internal auditors and qualification criteria; List of automotive sector s customers and, where applicable, the relevant list of specific customer requirements; 2 The Quality Manual must: Define the scope of the Quality Management System; Include a sufficiently detailed description of the system in relation to all requirements of the reference standard; Not include only a declaration of intent, or generic provisions, even if it may refer to specific procedures, but it must indicate in a sufficiently detailed manner, all responsibilities, methods and records put in place to implement the standard requirements; Provide an indication of the Quality management system processes and relevant interactions; Clearly indicate, and adequately justify, any exclusion of standard requirements (limited to design). rev. 4 del Page 7 of 14

8 Summary of all customers complaints and responses, assigned scores and special status (where applicable) KIWA CERMET may request the Customer to provide further documents (e.g. procedures or registration documents). Phase 1 audit has the following objectives: a) assess the documentation of the Customer's management system, including relationships and connections with any remote supporting functions and subcontracted processes; b) assess the location and the Client's site-specific conditions and exchange information with the Customer's personnel in order to establish the adequacy of phase 2 audit c) assess the Customer's status and understanding of the requirements of the standard, with particular reference to the identification of key performance or significant aspects, processes, objectives and operation of the management system; d) gather the necessary information concerning the scope of application of the management system, the Customer's processes and location/s, including legal and statutory aspects and compliance with them; e) re-examine the allocation of resources for phase 2 audit and agree with the Customer on the details of phase 2 audit; f) focus on the planning of stage 2 audit by acquiring sufficient knowledge of the management system of the customer's site, with reference to possible significant aspects; g) assess whether the internal audits and the Management review have been planned and implemented and that the level of implementation of the management system provides evidence that the customer is ready for the stage 2 audit; h) ensure that both the client and the design subcontractor are able to fully meet the requirements of item 7.3 of ISO TS 16949, including the interfaces between the Client and subcontractors. The KIWA CERMET audit team, based on the information gathered during the adequacy re-examination, establishes whether the Customer possesses the necessary adequacy to proceed with stage 2 audit and leaves a copy of the activity report with the Customer, who undersigns it. Any non-conformity is not issued in the stage 1 audit report. Should the audit team establish that the Customer is not adequate to access stage 2 audit, the Customer must repeat stage 2 adequacy re-examination. Upon receiving the audit report and after the relevant analysis, KIWA CERMET shall confirm to the Customer the result of the audit and shall communicate any subsequent action. In this stage KIWA CERMET may ask the customer for any integrations or modifications with respect to the contents of the report issued by the audit team Phase 2 audit Phase 2 audit is always carried out at the Customer's premises, where the activities undergoing certification take place. This audit is extended to all standard requirements and all processes/products/services and sites of the Customer's management system (it is not allowed to implement a site sampling system). Phase 2 audit begins within 90 calendar days from phase 1 audit approval. In planning the audit, remote support functions undergo assessment before the site/s. Upon completion of the audit, the KIWA CERMET audit team leaves a copy of the activity report with the Customer, who undersigns it. Upon receiving the audit report and after the relevant analysis, KIWA CERMET shall confirm to the Customer the result of the audit and shall communicate any subsequent action. In this stage KIWA CERMET may ask the customer for any integrations or modifications with respect to the contents of the report issued by the audit team. In the event of non conformity, these shall be managed as required in 7.3. At the end of the certification resolution, KIWA CERMET shall inform the Customer of the decision on the certification and, in the event of a positive outcome, shall issue the certificate, which has a 3-year validity from the issue date. rev. 4 del Page 8 of 14

9 7.5.3 Surveillance audit The surveillance audit is always carried out at the places where the activities subject to certification take place and has the purpose of ensuring that the Customer's certified management system meets the requirements of the ISO TS standard. In the event of delays in performing the audit, if attributable to the Client, KIWA CERMET shall activate the certification withdrawal process ( 9). At the end of the audit, the KIWA CERMET audit team, shall leave a copy of the activities report with the Customer, who will undersign it. Upon receiving the audit report and after the relevant analysis, KIWA CERMET shall confirm to the Customer the result of the audit and shall communicate any subsequent action. In this stage KIWA CERMET may ask the customer for any integrations or modifications with respect to the contents of the report issued by the audit team. In case of non-conformity, all provisions set out in al 7.3 and the following further indications: KIWA CERMET starts the certification withdrawal process ( 9) effective as of the last audit day; In case of major non-conformity, the Customer must establish the primary cause of it and implement the appropriate corrective action within 20 calendar days from the date of the audit closing meeting Re-certification Audit The re-certification audit calls for a general review of the management system of the Customer (also with regards to documentary aspects), the analysis of its effectiveness and its performance over the span of the certification period and it also includes the review of the results of all previous surveillance audits. For this purpose, the audit is extended to all the standard requirements and all the product/services covered by this contract. The audit is always carried out at the places where the activities subject to certification take place.the re-certification audit takes into consideration what follows: the effectiveness of the whole management system, in view of internal and external modifications, and its continued relevance to the scope of application of the certifications; the effort shown to maintain the effectiveness and improve the management system, in order to reinforce the overall performance; the operability of the certified management system in relation to pursuing the Customer's policy and objectives; the overall effectiveness of the management system and interaction among all defined processes. Upon receiving the audit report and after the relevant analysis, KIWA CERMET shall confirm to the Customer the result of the audit and shall communicate any subsequent action. In this stage KIWA CERMET may ask the customer for any integrations or modifications with respect to the contents of the report issued by the audit team. In the event of non conformity, these shall be managed as required in 7.3. At the end of the certification resolution, KIWA CERMET shall inform the Customer of the decision on the certification and, in the event of a positive outcome, shall issue the certificate, which has a 3-year validity from the issue date Transfer Audit The transfer audit takes place when an organization already ISO TS certified by another certification body decides to transfer its certification to KIWA CERMET. In this case, the Customer must not cancel the contract with the previous certification body before completing all transfer activities. Planning and performing the transfer audit comply with the requisites applicable to the re-certification audit ( 7.5.4). Upon receiving the audit report and after the relevant analysis, KIWA CERMET shall confirm to the Customer the result of the audit and shall communicate any subsequent action. In this stage KIWA CERMET may ask the customer for any integrations or modifications with respect to the contents of the report issued by the audit team. In the event of non conformity, these shall be managed as required in 7.3. rev. 4 del Page 9 of 14

10 At the end of the transfer certification resolution, KIWA CERMET shall inform the Customer of the decision on the certification and, in the event of a positive outcome, shall issue the certificate, which has a 3-year validity from the issue date Special Audits KIWA CERMET may carry out special audits to investigate on complaints concerning the performance of the certified management system, further to significant modifications at the Customer's site and/or the certified management system or as a consequence of certificate suspension or to verify the effective implementation of the corrective actions identified for the major non-conformities or to verify the effective implementation of the corrective actions identified for those non-conformities that are open but considered 100% resolved. KIWA CERMET shall notify the Customer as to the conditions the special audit will be carried out in. Upon completion of the special audit, when receiving the audit report and after the relevant analysis, KIWA CERMET shall confirm to the Organization the outcome of the audit and communicate subsequent actions. In this stage KIWA CERMET may ask the Organization for any integrations or modifications with respect to the contents of the report issued by the audit team. In the event of non-conformity, the provisions in apply. 8. CORPORATE CERTIFICATION The Corporate Scheme applies when several productive sites are audited collectively and together with the common support locations. The conditions required to the Customer, in order for it to be assessed based on a Corporate Scheme, are as follows: the structure and management of the quality management system of the Customer must be centralized; the quality management system of the Customer must undergo internal audits on all sites. In addition to the other requirements applicable to the certification process of the Corporate Scheme, the following provisions must be considered:: no site sampling evaluation system is accepted. All sites must be assessed in all audits. The Customer shall assess the extent of any non-conformities found in a single site. In the event that these are due to deficiencies applicable to multiple sites, the Customer shall take corrective actions both for the headquarters and the individual sites; The Customer must always inform KIWA CERMET in the event of closure of one or more sites covered by the certification; Each site falling within the Corporate Scheme certificate receives a single specific certificate.. 9. WITHDRAWAL, REVOCATION, REDUCTION OF CERTIFICATION Should any situation arise indicating that the initial conditions for granting the ISO/TS certificate are no longer met, KIWA CERMET is entitled to initiate the certification withdrawal process. The conditions to do so may be: a. KIWA CERMET receives a complaint concerning the Customer's performance from an IATF OEM member, its IATF Oversight office or from any automotive client; b. the Customer informs KIWA CERMET that they have received a special status notification from an IATF OEM; c. non conformity issued by the KIWA CERMET audit team upon conclusion of surveillance and re-certification audits; d. significant changes in the ownership structure of the Customer or discontinuation of production of the product that falls within the scope of the certification; e. surveillance audit not performed within the given timing and intervals; rev. 4 del Page 10 of 14

11 f. early termination of the surveillance audit; g. failure to provide KIWA CERMET with the necessary information to plan the audit; h. Non final conviction for facts concerning the failure to meet the statutory and regulatory requirements pertaining to the subject of certification; i. At KIWA CERMET discretion, if the customer fails to comply with the contract terms and conditions, the essential requirements, the financial conditions agreed upon with KIWA CERMET or a change made to the contract terms and conditions without formal approval by KIWA CERMET. In view of the commencement of the withdrawal process, KIWA CERMET analyses the situation and decides, within 20 days from the commencement date of the process, whether to suspend the certification or not. In situations where the decision is to suspend the certificate (condition always set out in the presence of major nonconformities and audit surveillance not carried out according to the schedule), KIWA CERMET notifies the Customer of the decision taken, within 10 days from the suspension resolution, who is requested to send a plan of corrective actions, at the latest within 20 calendar days from the notification of suspension. During the suspension the ISO/TS certificate remains valid. The period of suspension may not last more than 110 days from the suspension date; after this deadline, the certification shall be revoked and thus the contract with KIWA CERMET shall cease to be valid. KIWA CERMET shall verify the implementation of corrective actions, if necessary through an audit on site, within 90 calendar days from the start of the withdrawal process. According to the outcome of the corrective actions evaluation, KIWA CERMET decides whether to proceed or not with reintegration of the certification. Where the causes that have engendered the suspension have not been removed, KIWA CERMET shall proceed with the revocation of the certification. This decision (reintegration or revocation of the certification) is notified by KIWA CERMET to the Customer, within 10 calendar days after it is resolved. After the revocation of the certification, the client Organization loses the right to use the KIWA CERMET Certification Mark, it is deleted from the register of certified Organizations and is required to return the certificate of conformity to KIWA CERMET. Apart from the case of revocation mentioned above, KIWA CERMET may decide to revoke the certification in the event of permanent cessation of activities subject to certification or if the Organization does not intend to continue maintenance of the certification. The reduction in certification requires a new certificate to be issued, indicating the scope for which the certification has remained valid, and the withdrawal of the previous certificate. The client company must also promptly adapt all forms of communication and advertising regarding the certification to reflect the new reduced scope. KIWA CERMET shall inform of the suspension, revocation or reduction (and reintegration) decision, the relevant IATF Oversight office and reserves the right to inform any other third party who shall request so, as well as to post the news on its website. 10. LETTERA OF CONFORMITY In the two following cases KIWA CERMET may not issue a certificate of conformity, but may issue a letter of conformity, for up to 12 months: 1. presence of a new site with less than 12 months of production; 2. A Client who is not an automotive supplier, but is able to prove he is included in an active offer list of a customer of his who requests certification according to ISO/TS In the latter case, upon expiry of the 12 months of validity of the letter of conformity, where the Customer does not submit any contract, but is still included in the list of active offers for a customer of his requesting certification according to ISO/TS 16949, he can apply for another Letter of Conformity. The letter of conformity may only be issued if the Customer is able to provide the required information for the adequacy review, including data on internal and external performance and a cycle of internal audits and the rev. 4 del Page 11 of 14

12 management review, and if the site subjected to initial audit (phase 1 and phase 2) has proved to be compliant with ISO/TS In the event that, having reached the end of the 12-month period of validity of the letter of conformity, the letter of conformity has not been converted into a ISO/TS certificate, it ceases to be valid and is withdrawn by KIWA CERMET. When the Client has 12 months of production, or enters into a contract with his customer requesting the ISO TS certification, the certification process proceeds with an initial audit (phase 1 and phase 2) as prescribed in the previous paragraphs, in order to get a certificate of conformity. For stage 2 audit (if the audit is scheduled before the expiry of the letter of conformity) a maximum 50% reduction of stage 2 audit days is applicable. 11. ISO 9001 CERTIFICATION The assessment activity conducted with reference to the ISO/TS standard, if required by the Organization, is used by KIWA CERMET with the same scope also to issue and maintain the applicable ISO 9001 certification. The rules contained in the document PSC05A REGULATION FOR THE CERTIFICATION OF MANAGEMENT SYSTEMS apply to this certification. 12. COMPLAINTS, APPEALS AND LITIGATION 12.1 COMPLAINTS The organization may file a complaint documented, having as its object relationships relevant to certification activities with KIWA CERMET. This complaint may result from incidents occurring in the course of the certification process, such as, for example, delays in carrying out the various stages and / or improper conduct by the Auditor Body. KIWA CERMET must register complaints, analyze and inform the complainant about the actions taken. KIWA CERMET will establish with the complainant whether and to what extent, the content of the complaint and its resolution should be made public RICORSI APPEALS Should the complainant not be satisfied with the answer received, or intend to oppose a decision of KIWA CERMET, it may appeal in writing. The applicant must explain the reasons for its action and, in case such an appeal is referred to a decision of KIWA CERMET ( eg. Verbalization of a major Non-Conformity ), it shall be presented to KIWA CERMET within a period of 10 calendar days from the date of notification of the decision. KIWA CERMET will provide a written response to the applicant and notify any actions to be taken, within 30 days of receipt of the appeal. Any expenses incurred in the administration of the application, will be borne by the losing party. The method details for the filing of complaints and appeals are listed on the site LITIGATION If the outcome of the appeal is not accepted by the applicant, the dispute arising from it will be decided by a committee consisting of a representative of KIWA CERMET, a representative of the applicant and by a representative, who serves as chairman, appointed by the two parties in order to review the appeal and reach an amicable settlement of the dispute. If the dispute is not resolved amicably, the dispute itself will be referred to the decision of a single arbitrator, to be appointed in accordance with the Rules of the Arbitration Court of Bologna. The parties expressly declare to know and accept the aforementioned Arbitration Rules. The sole arbitrator decides according to equity, in compliance with the mandatory provisions of the Code of Civil Procedure. The costs will be borne by the losing party. rev. 4 del Page 12 of 14

13 13. USE OF THE BRAND AND OF THE CERTIFICATE OF CONFORMITY The client with ISO/TS quality management system certified by KIWA CERMET may use the KIWA CERMET certification Mark (registered trademark) shown in figure 1. Fig. 1 NR. IATF xxxxx ISO/TS : XXXX The certification mark KIWA CERMET: a) must be shown together with the mark and/or name of the certified Organization; b) must be shown together with the standard, mentioned with the year of edition. The client may use the KIWA CERMET mark with reference to one or several standards simultaneously, as long as the client's management system is certified by KIWA CERMET for all the mentioned standards; c) it must be used on white or transparent background; d) it must be used with the colors shown in fig.1 also in negative version (white, black and grey with 50% black); alternatively to black, Kiwa bleu may be used (Pantone 2945); e) it must be used in order to avoid the certification being attributable to essential requirements other than those for which the assessment was carried out, for example, the certification of the quality management system must not be used so as to be mistaken for product certification, therefore the mark may not be applied on products or their packaging; f) it must be used only with reference to the products/sites, subject to the certification granted(shown on the certificate); g) it may be enlarged or reduced as long as the proportions in fig. 1 are assured and must always allow the words and numbers inside the mark to be read; h) it may be applied to product conveyance/handling systems as long as it is used together with the certified Organisation's logo/name; To advertise the certification, the client may, ensuring compliance with the above, and avoiding to provide any information which may lead to confusion or misunderstanding on the part of its customers and end users, use words such as: Organization with Quality Management System Certified by KIWA CERMET according to ISO/TS (or similar). This wording may also be shown on products and their packaging. These requirements also apply in case of using transferable marks (e.g. stickers). The client must inform the personnel that may use the mark of the above requirements. The certificates of conformity issued by KIWA CERMET may be reproduced (even in color), as long as the original is reproduced wholly. The certificate is the only document bearing the IATF logo; this logo may not be used in any other form, unless by reproducing the certificate. 14. ORGANIZATION COMMITMENTS The Customer commits to: rev. 4 del Page 13 of 14

14 not to let his consultants take part during the audit in any way by ensuring they are not on-site during all assessment activities; not to reject any witness audits effected by IATF towards KIWA CERMET and any internal witness audits effected by KIWA CERMET (this does not involve any additional charges for the Client and does not alter in any way the execution of the assessment); not to deny access to IATF representatives or persons appointed by them; not to refuse the request by KIWA CERMET to provide to IATF the audit Report; to promptly inform KIWA CERMET in writing of any significant change to his quality management system or other changes that might affect conformity, among which: discontinuation of his activity; changes in the data contained in the certification application; changes in ownership, legal, commercial and organization standing. Given these changes KIWA CERMET evaluates the consequent actions (such as the need for an additional audit, possibly accompanied by a review of the certificate, or to start a new certification process). inform KIWA CERMET in writing of special status notification by an IATF OEM, within 10 calendar days from receipt of the notification or as otherwise specified by his customer; promptly inform KIWA CERMET of exceptional events, judicial and/or administrative proceedings, accidents, occurred emergencies or legislative non-conformities; in the event of revocation send a communication to his customers who request the certification that he is no longer certified with respect to ISO/TS and return the certificate to KIWA CERMET. A modification not notified to KIWA CERMET may lead to withdrawal of the certificate granted to the Customer( 9) 15. MODIFICATION TO THE CERTIFICATION SCHEME If substantial changes are made to the rules / requirements of the certification scheme, KIWA CERMET shall inform the Certified (or in process of certification) organizations, taking into account any comments made by them; such changes may include the Reference Standard or this Regulation. KIWA CERMET shall communicate such variations in writing to the Certified organizations, indicating the type of changes, the procedures and terms within which the organization must comply. In case of non-acceptance, the organization must give written notice of it to KIWA CERMET. 16. BREACH OF CONTRACT If the organization wants to withdraw from the contract, the unilateral withdrawal during the period of validity of the certification, requires a notice of 3 months from the scheduled Audit. For notice of less than three months and more than two weeks, the Customer shall pay of 50 % of the amount due of the previously agreed quota for the subsequent activity as expressed in the contract. For notice periods inferior to two weeks, what established in the General Terms and Conditions applies. rev. 4 del Page 14 of 14

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