Bright Home Insurance Policy Summary

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1 Bright Home Insurance Policy Summary This is a summary of the policy and does not contain the full terms and conditions of the cover, which can be found in the policy documentation. It is important that you read the policy documentation carefully when you receive it. One policy booklet covers all sections of this policy other than Family Professional Fees which is covered by a separate policy booklet. Who is the Insurer? The Insurer of all sections of this policy other than Family Professional Fees is Aviva Insurance Limited. Registered in Scotland No Registered Office: Pitheavlis, Perth, PH2 0NH. The Insurer of the Family Professional Fees section of this policy is Ageas Insurance Limited, Registered in England No Registered Office: Ageas House, Tollgate, Eastleigh, Hampshire SO53 3YA. The Coverholder for this section is Legal Insurance Management Ltd, Hagley Road, Stourbridge, West Midlands DY8 1PS. Both insurers are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. What is Bright Home Insurance? Bright Home is a multi-section home insurance policy. You must insure Contents but all other sections are optional. Sections are provided for Contents, Personal Belongings, Pedal Cycles, Buildings Personal Accident, and, Family Professional Fees. If you have selected any of these options they will be clearly marked on your policy schedule. All Sections You must comply with conditions of the policy explained in the General Conditions Section of the policy booklet for cover to apply. These include your duty to take reasonable precautions to prevent loss and actions you must take as soon as you are aware of a possible claim under the policy. See also the General Exclusions Section of the policy booklet for those exclusions that apply to all Sections. - You will have to pay the first part of most claims - this is known as an 'excess'. For most claims the excess is 200 but the following increased excesses also apply: - 1,000 applies for subsidence under the Building Section applies to Escape of Water under the Buildings and Contents sections. - Certain losses or damage if any endorsement/clause is shown on your policy schedule - e.g. theft cover may be restricted under the Contents Section unless certain security measures are in force - Damage caused by chewing, scratching, tearing or fouling by domestic animals - Any loss or damage deliberately caused by you, or your family, or by any other person lawfully in your home. Contents Section - see Contents Section of policy booklet for details. Cover is provided for an extensive list of perils such as fire, storm, flood, theft, etc.- see policy booklet. In addition cover is provided for - contents temporarily removed from the home (up to 5,000) - contents in outbuildings (up to 2,500) and in the open (up to 1,000) avivablim

2 - replacement locks if keys are lost or stolen - spoilage of food in freezers (up to 1,000) - loss of domestic fuel - loss of metered water (up to 1,000) - alternative accommodation following an insured loss (up to 7,000) - damage caused by emergency access - your liability as occupier, employer, tenant and in a personal capacity - see Contents Section of policy booklet for details. - Accidental Damage under the Contents Section is not covered. - No cover is provided for boats, boards, water craft of any kind - No cover is provided for items used for business or professional purposes other than office furniture and equipment used for homeworking (up to 5,000, no one item greater than 1,500) - Certain losses or damage when your home is unoccupied for more than 30 days in a row (for example if caused by theft, malicious acts, escape of water or heating oil). - Theft or malicious damage caused by you, members of your household, paying guests or tenants nature. - Loss or damage to pedal cycles in the open - but wider cover is available under Personal Belongings - Theft of contents temporarily removed from the home, unless by somebody using force and violence to break into a building - but wider cover is available under Personal Belongings - Accidental damage to video cameras, mobile phones, pagers and portable computers or computer equipment - but wider cover is available under Personal Belongings - Loss or damage to your contents from any cause not listed in the policy booklet - but wider cover is available under the Personal Belongings Section. Personal Belongings Section - see Personal Belonging section of policy booklet for details. This provides much wider cover than otherwise provided under the Contents Section for your clothing, personal belongings, money (up to 750), credit cards (up to 1,000) and pedal cycles (up to 500). - see Personal Belongings section of policy Booklet for details. - No cover is provided under this section for skis, snowboards, water skis, sub-aqua equipment, camping equipment, riding tack, contact lenses, boats, boards and watercraft of any kind. - No cover is provided for musical instruments, photographic and sporting equipment when they are being used for business or professional purposes - Cover can be provided for some of the items above, on request, for an additional premium. - Restrictions apply for theft from an unattended vehicle and a limit of 1,000 applies. See policy booklet for details. This limit can be increased, on request, for an additional premium. - Theft or malicious damage caused by you, members of your household, paying guests or tenants - Theft of pedal cycles while away from home unless in a building or locked to an immovable object nature. - Damage to sports racquets, sticks, bats and clubs while in play. Buildings Section - see Buildings section of policy booklet for details. avivablim

3 Cover is provided for an extensive list of perils such as fire, storm, flood, theft, etc.- see policy booklet. In addition cover is provided for - alternative accommodation following an insured loss - damage caused by emergency access - costs of tracing and accessing leaks (up to 5,000) - the buyer when you are selling your home - your legal liability as owner of your home. - Accidental Damage under the Building Section is not covered. - Damage by wet or dry rot - Certain losses or damage when your home is unoccupied or unfurnished for more than 30 days in a row (for example if caused by theft, malicious acts, escape of water or heating oil). - Cover does not extend to all damage caused by subsidence for example, coastal erosion is excluded and there is no cover for damage to swimming pools, paths, patios etc. unless there is a valid claim for damage to the home itself - Certain loss or damage caused by you, paying guests or tenants - Liability as occupier of your home but this can be insured under the Contents Section - Damage due to a fault or limit of design, manufacture or installation. In particular there is no cover for damage to underground services that do not work because they are worn out. nature - Loss or damage to your buildings from any cause not listed in the policy booklet Family Professional Fees section see policy booklet insert for full details Significant features and benefits This section of the policy covers legal and professional fees, costs and expenses up to 75,000 in connection with legal proceedings in respect of any of the following incidents: - Personal injury - Death of or bodily injury resulting from the negligence of another person. - Consumer Disputes - Pursuing or defending a claim, which arises from a contract for services, purchase, hire, hire purchase or sale of personal goods. - Home Rights - Pursuing claims connected to goods or services used in your home or an infringement of your rights relating to your home. - Taxation - Professional Fees arising from or relating to an in-depth HM Revenue & Customs investigation of your personal tax affairs. - Employment - Disputes with Your employer for compensation or reinstatement or re-engagement on the grounds of unfair dismissal or unfair selection for redundancy. - Criminal Prosecution Defence - Defence of your legal rights including appeal, where criminal proceedings have been brought against you. The most significant or unusual exclusions or limitations under this section are outlined below: - We may limit the Professional Fees where we consider it is unlikely a reasonable settlement of the claim will be obtained, the potential settlement amount of the claim is disproportionate compared with the time and expense incurred in pursuing or defending the claim or where there are insufficient prospects of obtaining recovery of any sums claimed. - Where you decide to nominate and use your own solicitor, we must agree this in advance and you will be responsible for any Professional Fees in excess of i) those which our own specialists would normally charge us (Details are available upon request) or ii) in respect of Small Claims Court matters, any Professional Fees in excess of those that are ordinarily recoverable from that respective court. - At conclusion of the claim if you are awarded any costs (not your damages), these must be paid to us. avivablim

4 - If you should engage the services of a Professional prior to making contact with us any costs that you incur are not covered by this Insurance. - This is a policy where you must notify us during the period of insurance and within 30 days of any circumstances which may give rise to any claim under the policy or 30 days of returning from a holiday which is subject to the dispute which may give rise to any claim under the policy. Failure to do so could mean that we decline to pay a claim for your professional fees. - The jurisdiction and territorial limits of the policy is The United Kingdom other than in respect of Travel Disputes where the Territorial Limit is extended to worldwide. - We do not cover claims connected to Matrimonial or Family Disputes. - The policy does not cover any activity connected to a business or any venture for gain. - We do not cover any matter in respect of which an Insured Person is entitled to Legal Aid. avivablim

5 Useful Information How long does my Bright Home insurance run for? This policy will remain in force for 12 months from the date of commencement (or as otherwise shown in your Policy Schedule) and for any period for which you renew the policy, as long as you continue to pay your premium. What happens if I take out cover and then change my mind? You have the right to cancel your policy within 14 days either from the day of purchase or renewal of the policy, or the day on which you receive your policy or renewal documentation, whichever is the later. If you wish to cancel and the insurance has not yet commenced, you will be entitled to a full refund of the premium paid. How do I make a Claim? Should you need to make a claim under this policy, please contact us using the appropriate telephone number shown below: For claims under all Sections other than under the Family Professional Fees section call For Tax advice call To notify Legal claims under the Family Professional Fees section call To notify Tax Claims or to get ID Theft assistance under the Professional Fees section call How do I make a complaint? We hope that you will be very happy with the service we provide. However, if for any reason you are unhappy with this, we would like to hear from you. In the first instance, please contact Source at Drake House, Plymouth road, Penarth, Cardiff CF64 3TP, or telephone If your complaint is regarding the Family Professional Fees section of your policy, you should write to: The Managing Director, Legal Insurance Management Ltd, Hagley Road, Stourbridge, West Midlands, DY8 1PS. If the matter still remains unresolved thereafter, you can then write directly to the insurer at Ageas Insurance Ltd, Ageas House, Tollgate, Eastleigh, Hampshire SO53 3YA. We are covered by the Financial Ombudsman Service. If you have complained to us and we have been unable to resolve your complaint, you may then be entitled to refer it to this independent body. Following the complaints procedure does not affect your right to take legal action. Would I receive compensation if the Insurer were unable to meet its liabilities? Aviva Insurance Limited and Ageas Insurance Limited are members of the Financial Services Compensation Scheme (FSCS). You may be entitled to compensation from this scheme if the Insurer cannot meet its obligations, depending on the type of insurance and the circumstances of your claim. Telephone Call Recording For our joint protection telephone calls may be recorded and/or monitored. avivablim

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