Voorwaarden Britz USA Geldig van 1 april 2015 t/m 20 maart 2016

Transcription

1 Voorwaarden Britz USA Geldig van 1 april 2015 t/m 20 maart 2016 Let op; teksten in dit document zijn in het Engels weergegeven vanwege het mogelijk verkeerd interpreteren van de algemene informatie en verzekeringsvoorwaarden. Mocht u vragen hebben over deze informatie, kunt u contact opnemen met Travelhome. INSURANCE CONDITIONS* (*the rental agreement is binding and has priority over all forms) Public Liability Insurance (secondary coverage included in the daily rate) Public Liability Insurance to cover accidents in the event that the renter is at fault. The policy protects the rental company up to US$ 1,000,000 and the renter to Statutory Limits (State mandated minimum liability coverage). Liability Insurance has no deductible and current limits can be checked under the following web-address: Supplemental Liability Insurance (SLI) The optional SLI coverage provides the customer with an increased limit of liability protection. SLI protects the renter and any authorized driver listed on the rental contract for up to US$ 1,000,000 toward 3rd party damage claims. Premium VIP Coverage (included in the daily rate). VIP includes secondary comprehensive and collision coverage for the rented vehicle with a deductible of US$ 1, per incident (a US$ Security Deposit will be authorized on a major credit card). Coverage includes but is not limited to: -Accidental damages to the vehicle (renter s or 3rd party s fault). - Uninsured Motorist in case the renter is involved in an accident with a non-insured driver. -Windshield & glass damage -Vehicle theft and fire (personal property and items in the vehicle are always excluded) -Vandalism No insurance coverage is provided (liability or comprehensive & collision) while traveling into non-authorized areas including but not limited to the country of Mexico, the inner cities of New York, Montreal and Quebec (Canada). Non-Covered Damages (including but not limited to) Customer has full legal and financial responsibility in case of: - Renters negligence, e.g. backing up without a guide, following incorrect GPS guidances, etc. - Breach or violation of the rental contract.

2 - Damages to the interior of the vehicle. - Damages caused by freezing or overheating of vehicle or systems (please refer to Winterization as well). - Deliberate and willful damages caused by the renter or his guests. - Damages caused to the vehicle by abuse or misuse for illegal activities. - Damages caused by neglecting proper operating procedures, e.g. incorrect fuel type & quality, ignoring oil or coolant levels, air pressure etc. - Damages and losses caused during travel in or thru restricted areas and damages due to off-road usage. - Damages and accidents caused under the influence of alcohol, drugs or other controlled substances. - Damages and injuries caused by overloading the vehicle and/or exceeding the legal towing capacity (towing limit 1500 lb maximum with proper equipment). - Carrying more passengers than having seat belts available. - Operation of the vehicle by anyone not listed on the rental contract or having a valid driver license. - Operation of the vehicle by anyone not meeting the age requirements as shown on the rate sheets and rental terms & conditions. - Personal damages and personal property are never covered. Vacation Interuption Protection (VIP) Should the renter s motor home vacation be interrupted by an automotive mechanical breakdown (not accident or damages caused by the renter) for more than 12 working hours after reporting such to Britz the renter will be reimbursed for the greater of the daily rental rate or expenses for hotel rooms up to US$ per person per night and car rental up to US$ per day per motor home with a combined maximum of US$ 1, per tour. Defects and repairs of GPS, radio, TV, CD and DVD player, generator, AC, refrigerator, heater, water heater, slide-out room, awning, cruise control etc. are not considered mechanical breakdowns and are excluded from VIP reimbursement. Refund of expenses is only possible against proper receipts. Please take note: In case of a claim, Britz will not act as an adjuster for any third party insurances purchased by the renter (such as $ 0.00 deductible insurance, etc.). GENERAL INFORMATION STATUTORY & Britz USA HOLIDAYS 05/25/15 Memorial Day 12/25/15 Christmas Day 07/04/15 Independence Day 12/26/15 Day After Christmas 09/07/15 Labor Day 01/01/16 New Year s Day 11/26/15 Thanksgiving Day 02/15/16 Presidents Day HOURS OF OPERATION: Monday through Friday from 8.00 am to 5.00 pm, Saturday from 8.00 am to 1.00 pm (or during high season as required). All stations are closed on Sundays and on all statutory holidays.

3 PICK UP AND RETURN: Vehicle pick up time is between noon and 4.00 pm. To avoid waiting times all customers are asked to check-in online and to call the branch to schedule the pick-up time. Vehicle return time is between 8.00 am and am. Afterwards clients will not be entitled to get a complimentary transfer back to the airport or airport hotels. TRANSFERS COMMON: Clients cannot pick up the vehicle the day they arrive with an intercontinental flight and we recommend therefore spending the first night in an airport hotel or motel. A priority shuttle service scheduling will be granted to customers who have supplied at least 72 hours in advance, via TO or online check-in, there pick-up location and how they can be reached to advise about the exact pick-up time. If customer should not have received such confirmation the day before pick-up until 4 pm, we advise the customer to call the pickup rental station immediately but not later than 8 and 9 am of the departure day. If customers choose not to supply pick-up location 72 hours in advance, a complimentary shuttle service cannot be guaranteed. Drop-off time is between 8 and am from Monday to Saturday. The complimentary airport (hotel) shuttle leaves at 11 am. Vehicle pick-up time is between noon and 4 pm (Saturday until 1 pm). Transfers are provided to (but not from) the airports DEN/EWR/LAX/LAS/MCO/OAK/SFO (neither JFK nor La Guardia) and at all rental locations from/to named airport hotels. The complimentary permitted amount of luggage is in accordance with the airline regulations (1 suitcase max. 50 lbs/23 kg plus 2 pieces of hand luggage per person). Excessive luggage is the customer s responsibility. TRANSFERS SFO: The convenient and inexpensive BART allows customers who stay in SFO downtown to arrive within 35 minutes at the BART train station in South Hayward instead of taking a 30 minutes taxi back to SFO airport hotels (US$ ) to catch the free shuttle (another minutes). A free shuttle service between our branch and the BART train station South Hayward is provided when the customer informs us accordingly (see TRANSFERS COMMON ). The train schedule can be looked up at: (select Fremont Daly City). DRIVER'S LICENSE AND AGE: A valid national driver's license is required for each driver. In addition we recommend that foreign customers have an international driver's license or an English translation of the license issued by their home country. All drivers must meet the age requirement indicated on the rate sheet. CUSTOMER ORIENTATION: Staff speaks German & English at all locations - Dutch, French & Spanish at some locations. After completing the paperwork the clients get a very thorough personal walk-thru of the motorhome. In addition every vehicle is equipped with an operation manual in English/German. In case of an emergency, accident or technical problems, clients may call the emergency toll free number 24-hours a day, 7 days a week. GASOLINE AND PROPANE: The cost of gasoline and propane is not included and Britz does not assume responsibility for estimates of consumption. All vehicles are delivered with full tanks and the customer is expected to return the vehicle with full tanks or will be charged accordingly.

4 MAINTENANCE: The customer is responsible for checking engine oil and coolant levels at each refueling as well as reporting mechanical failures immediately. Coolant refills and authorized repairs will be reimbursed upon return of the vehicle and presentation of all receipts (see mechanical breakdown). It is the driver's responsibility to operate the vehicle in a safe manner and to exercise all caution possible. MECHANICAL BREAKDOWN: For maintenance & repairs exceeding US$ the customer must call the Britz 24-hour toll free telephone assistance to get an authorization. Nonauthorized invoices over US$ will not be reimbursed. Receipts must be presented for reimbursement. Customer will be held responsible for mechanical damage due to negligence in operation and/or maintenance. IN THE EVENT OF AN ACCIDENT - The customer must obtain a local police report as provided by the attending police officer investigating the accident. An accident report form is supplied to the customer and is located in the vehicle along with the registration- & insurance papers. - Britz must be notified as soon as possible. A full-written report along with the other party's name, address, phone number and driver's license number on the supplied accident report form will be required upon return of the vehicle. - All documents relating to the accident must include a police report- or identifying number. -Insurance coverage may be void if the above instructions are not followed. UNAUTHORIZED EXTENSION OF THE RENTAL PERIOD: Unauthorized late returns will be charged an extra rental night for vehicles returned after 12 pm noon. An extra rental night plus US$ late fee applies for each day late. If the customer contacts BRITZ USA and obtains the proper authorization to extend, the regular rental rate will apply. CLEANING FEE: The clients are responsible to return the vehicle with the interior cleaned and holding tanks dumped. The vehicle outside does not require cleaning by the customer. Cleaning- and/or dumping charges will apply as posted at the drop off location. PARKING/TRAFFIC VIOLATIONS: It is the client s responsibility to report and pay for all parking/traffic violations at drop off. Failing to report these violations at drop off will cause a USD administrative fee per violation plus the fine (including all late charges) to the client s credit card. TOLL ROAD SYSTEM IN THE FLORIDA KEYS: Since February 2011 the Florida Turnpike Enterprise has implemented an all-electronic open road tolling for the southern 47 miles stretch of the Turnpike, from US1 in Florida City to the Miami-Dade/Broward County line. The old tollbooths have been eliminated and the toll-fees cannot be paid in cash any longer. There are the following options for payment to travel on the Turnpike: 1. Customers picking up in MCO may conveniently rent a Sun Pass transponder at the branch. 2. A SunPass Transponder can be obtained by calling or visiting The transponder will allow traveling on toll roads by paying money into the personal SunPass account.

5 3. The TOLL-BY-PLATE program can be used as an alternative. This program captures an image of the vehicle license plate and bills the registered owner of the vehicle for the toll amount. The TOLL-BY-PLATE program allows the customer to call in to register for a TOLL- BY-PLATE account and to pay for tolls before an invoice will be issued. Payments can be made by cash, credit/debit card on-line or through new payment kiosks located at major retail stores. Florida State Law (Statue ) requires payment of prescribed tolls for the usage of toll facilities. Failure to comply with this statute may result in the assessment of a US$ or more civil penalty, assessment of court costs, and suspension of the vehicle registration and/or suspension of the driver's license. It will be important for the customer to inform the Britz drop-off location of the fact that they traveled on the Florida Turnpike regardless of what option they choose. In case that an invoice for toll fees will be sent to Britz as the registered owner of the vehicle, all fees due will be charged to the customer s credit card on file and processed according to our rental provisions with regards to traffic citations (incl. administrative fees). VEHICLE SUBSTITUTION: If for any reason the booked vehicle should not be available, Britz reserves the right to substitute a higher-rated vehicle at no additional cost. Should a lowerrated vehicle be substituted, the liability is limited to the refund. RESTRICTIONS Pets: Pets are not allowed. A US$ minimum cleaning/deodorizing fee applies. Smoking: Smoking is not allowed in any vehicle. A US$ minimum cleaning/deodorizing fee applies. Mexico: Traveling into Mexico is not permitted. Death Valley: Traveling into Death Valley is not permitted between June 15th and September 15th Alaska: Traveling within Alaska, Yukon and/or NWT is permitted. BRITZ USA must be advised at the time of reservation. Other: Private-, gravel-, dirt- or logging roads and other non-public roads, beaches, etc. Inner city of New York / Montreal & Quebec City (Canada) Britz will hold the customer responsible for accidents or mechanical breakdowns occurring in a travel restricted area! Disclaimer Travelhome is niet verantwoordelijk voor onjuistheden en/of fouten in bijgevoegde gegevens. Informatie is onder voorbehoud van tussentijdse wijzigingen. Gegevens verstrekt op het voucher en de voorwaarden zoals vermeld op het huurcontract tussen U en de leverancier zijn bindend. Travelhome heeft slechts een bemiddelende rol tussen u en de leverancier. Travelhome Reizen vallen onder de ANVR voorwaarden.