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1 COMMENTS AND RATINGS FOR G.G. Plumbing 7 Melrose Avenue, Paisley PA2 9HZ Telephone: Mob: All comments and ratings received for this trader are collected here to help you make a decision when choosing your trusted trader. We have recorded the number of reviews submitted for this trader, and the average satisfaction rating out of 10 (where 1 = very poor and 10 = excellent). NUMBER OF REVIEWS SUBMITTED: 45 CUSTOMER SATISFACTION RATING: 9.8 The customer satisfaction rating was calculated from the following four questions which were rated 1 for very poor, to 10 for excellent: Customer Satisfaction Average out of 10 How reasonable were the charges for the work undertaken 9.8 How satisfied were you with the quality of the job on completion How professional, courteous and considerate was the trader Did the trader leave your premises in a clean and tidy condition We also asked the following questions: Did the trader... YES NO N/A explain all costs (Including labour, VAT, call out charges, etc) 82% 0% 18% give you an estimate or quotation at the start of the job 67% 4% 29% keep you informed of any changes (Including costs, timeframe, etc) 53% 0% 47% give you a receipt or invoice at the end of the job 58% 26% 16% Question YES Would you recommend this trader to a friend? 100%

2 CUSTOMER COMMENTS 12 th February 2014 Renew down pipe from toilet cistern, new washers on wash hand basin on bath taps. Very satisfied with work done. Also prompt when requested service. 12 th February 2014 Fit replacement power shower, fit replacement mixer tap. Quick, efficient and reasonable prices for these jobs. Only a bit let down by some delays in responding to calls and messages. CUSTOMER RATINGS OUT OF 10: th August 2013 Fixed seized valves and install new washing machine. Could not be happier with the work. Carried out in a friendly and efficient manner. 2

3 11 nd July 2013 Bath not draining away blockage cleared. I was extremely happy with the service provided and the price. I was only charged 20 for the job and GG Plumbing responded very quickly to my call. I was also given useful advice to prevent/deal with the problem if it happens again. 2 nd July 2013 Repaired flush system in bathroom cistern. Attended to the problem with bathroom very quickly. : 11 th May 2013 Total Cost of s: 30 : Repairs to a leaky pipe. : Quick, efficient and clean service. CUSTOMER RATINGS OUT OF 10:

4 : 29 th April 2013 Total Cost of s: 40 : Supply and fit new tap heads to basin. : Excellent service. Will definitely recommend GG Plumbing and contact them in future. : 19th March 2013 Total Cost of s: 20 : Replacing taps in toilet sink. : Really pleased with price and standard of work. A really nice person, would definitely use again. : 19th March 2013 Total Cost of s: 20 : Burst pipe. : Fast response to call, work carried out efficiently. Plumber polite and friendly. 4

5 : 19th March 2013 Total Cost of s: 15 : Toilet repair. : None. : 12 th March 2013 Total Cost of s: 30 : Replacing a broken connection on washing machine, taping stock-cock joint. : Time well taken to diagnose problem. No extra charge for going for replacement part. Problem explained clearly. minimal. : 16 th January 2013 Total Cost of s: 25 : Replace washer in outside tap. : Completed job and at every stage explained what he was doing and gave useful info for future ref. 5

6 : 13 th November 2012 Total Cost of s: 25 : Repair to pop-up waste plug. : Good price, good job well done. : 31st July 2012 Total Cost of s: 35 : Fix a leak under bath, replace bath waste. Leak fixed at toilet also. : Previous firm quoted 180 for same job and caused additional work to be done. Graham was fantastic and fixed both problems. : 23rd July 2012 Total Cost of s: 30 : Replaced parts in toilet cistern. : Plumber did a good job and was very pleasant throughout. 6

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