Monitoring Compliance with Consumer Protection Regulations. Maritz Research Financial Mystery Shop Services
|
|
- Carol Nash
- 8 years ago
- Views:
Transcription
1 Monitoring Compliance with Consumer rotection Regulations Maritz Research Financial Mystery Shop Services
2 Monitoring Regulatory Compliance Financial institutions failing to comply with today s strict industry regulatory standards risk facing great adversity, including legal action, large fines, bad publicity, and severe penalties. Regulated institutions must be proactive in monitoring their compliance processes in an effort to ensure every regulation is maintained, particularly as the regulations pertain to consumer services. Maritz Research helps financial services firms monitor and document processes that have been implemented in response to a much more strict regulatory environment. Specifically, Maritz Research offers mystery shop and call solutions to: Confirm that standard business operating policies are being followed roactively monitor compliance with regulations and create reports that can be provided quickly to internal managers to support coaching, and to regulators to help demonstrate compliance Reduce the risk of incurring penalties by detecting any non-compliance early Banks that proactively monitor their compliance with federal regulations through mystery shop programs will reap the rewards by avoiding penalties and negative press while gaining confidence from their customers. 3
3 Solutions to Address Regulatory Requirements Maritz Regulatory Mystery Shop programs focus on assessing compliance with different regulations considering: 1. Front-line employee s (including branch staff, call center staff, and personal wealth relationship managers) implementation of new processes and procedures tied to regulations 2. Disclosures and other information from various communication sources (including general websites, secure online banking sites, direct mail, and statements) Regulation Shopping Scenario CARD Act Mortgage Reform Audit of in-person, call center, or online communication at time of credit card inquiry or application Assessment of information received via and/or mail following application or acquisition of credit card Handling of customer service and complaints in-person, via telephone, or online Audit of in-person and written communication at time of home loan inquiry or application Audit of compliance with origination and underwriting regulations in-person, online, or via call center Handling of customer service and complaints in-person, via telephone, or online Investor rotections & Improvements to Regulations Securities Assessment (in-person or via telephone) of broker compliance with rules enacted by SEC Maritz will continue to provide additional mystery shop solutions as new regulations or amendments are enacted. Solution Details rogram implementation and monitoring is ongoing, with monthly or quarterly reporting Clients have the ability to customize the scope of the mystery shop interactions based on how their organizations translate the regulations into process and procedures impacting customers experiences Ability to focus mystery shop interaction on potential trouble areas (e.g., non-compliant or high volume locations) 4
4 One Example: Compliance with Regulation Z For a national retail bank, Maritz Research created a mystery shop solution combining two separate mystery shop events to monitor branch level compliance with Regulation Z. 1. A Telephone Mystery Shop The shopper calls the target branch and, using multiple scenarios, requests additional information be mailed to their home. 2. An In-Branch Mystery Shop The shopper visits the same branch and, using one of the provided scenarios, requests additional information. While there, the shopper also retrieves a business card for target branch address verification. In both shop events, photos of the appropriate documentation are captured and submitted (as part of the overall shop results). Results Delivered Online Completed and quality-checked shop results are made available through a web-reporting solution. The web solution gives you the opportunity to quickly identify problem branches and verify the accuracy of findings (by reviewing shop photos) prior to addressing with the branch. The Value Monitoring compliance to federal regulations will allow the bank to address non-compliance issues quickly and to ensure proper procedures and customer handling practices are in place to instill customer confidence. 5
5 Online Reporting The best mechanism for quickly and effectively distributing results from the compliance mystery shop program is through an online reporting system. Maritz provides online reporting systems for many mystery shop programs. Below are a few screenshots of existing sites. Benefits of Maritz online reporting include: Near real-time access to mystery shop results Ability to look at trends over time at a location level 6 Non-compliance issues are quickly identified Ability to share results with large groups. ersonalized results can be provided to various levels of the bank s organization (e.g., individual branch, call center, or regional managers) Reporting system can include compliance scorecards to be shared with senior executives or compliance managers
6 About Maritz Offering Maritz leverages the expertise and resources of our Financial Services Research Group and Virtual Customer Department to offer mystery shopping solutions specifically targeted to explore our financial services client s regulatory compliance. Subject Matter Expertise Financial Services sector-focus, with extensive experience in mortgage, credit card, and investment services Annually conduct over 300,000 shops/audits Currently conduct regulation compliance mystery shopping programs Mystery Shopping Discipline A leader in the mystery shopping industry Charter member of Mystery Shopping roviders Association Dedicated mystery shop project, field, and IT resources U.S. coverage with over 90,000 shoppers Conduct in-person, telephone, and online mystery shops/audits Quality-focused Operations ISO Certified roject teams comprised of financial services, research, and mystery shop subject matter experts roprietary IT system (Virtuoso V2) and web-based reporting system which provides easy-to-use reports for our clients 7
7 For more information, please contact your Maritz Research Account Manager or contact us by phone at: MARITZ or at:
HOW FINANCIAL INSTITUTIONS ARE USING MYSTERY SHOPPING TO HELP MITIGATE REGULATORY COMPLIANCE ISSUES WHILE IMPROVING THE CUSTOMER EXPERIENCE
HOW FINANCIAL INSTITUTIONS ARE USING MYSTERY SHOPPING TO HELP MITIGATE REGULATORY COMPLIANCE ISSUES WHILE IMPROVING THE CUSTOMER EXPERIENCE by Michael Matza, Senior Strategic Consulting Director, Maritz
More informationII. Compliance Examinations - Compliance Management System. Compliance Management System. Introduction. Board of Directors and Management Oversight
Compliance Management System Introduction Financial institutions operate in a dynamic environment influenced by industry consolidation, convergence of financial services, emerging technology, and market
More informationCOMPLIANCE MANAGEMENT SYSTEM
COMPLIANCE MANAGEMENT SYSTEM INTRODUCTION Financial institutions operate in a dynamic environment influenced by industry consolidation, convergence of financial services, emerging technology, and market
More informationCredit Union Liability with Third-Party Processors
World Council of Credit Unions Annual Conference Credit Union Liability with Third-Party Processors Andrew (Andy) Poprawa CEO, Deposit Insurance Corporation of Ontario Canada 1 Credit Union Liability with
More informationMortgage Brokerages, Lenders and Administrators Act, 2006. Additional Draft Regulations for Consultation
Mortgage Brokerages, Lenders and Administrators Act, 2006 Additional Draft Regulations for Consultation Proposed by the Ministry of Finance January, 2008 Mortgage Brokerages, Lenders and Administrators
More informationTaking the Mystery Out of the Customer Experience
Taking the Mystery Out of the Customer Experience September 9, 2014 Registered attendees will receive an email with a link to a recording of this webcast and a copy of this presentation within a week.
More informationDecisionEdge because everyone needs an edge.
DecisionEdge because everyone needs an edge. Quickly turn insights into targeted, actionable outcomes to improve performance across the customer lifecycle In a constantly expanding decision environment,
More information6Six Ways Undisclosed
Mortgage Fraud Mitigation Buyers Guide 6Six Ways Undisclosed Debt Monitoring Can Help Increase Your ROI Expert Summary Undisclosed debt has been identified as one of the leading causes of mortgage fraud
More informationBest practices for improving consumer data quality
Best practices for improving consumer data quality Experian and the marks used herein are service marks or registered trademarks of Experian Information Solutions, Inc. Other product and company names
More informationCOMPLIANCE MANAGEMENT SYSTEM
COMPLIANCE MANAGEMENT SYSTEM Ensuring Your Bank Meets Regulatory Standards Overview of Compliance Exams Examination Purpose: Assess the quality of an institution s compliance management system (CMS) for
More informationSBEL 26 ILLINOIS ADMINISTRATIVE CODE 100 100.170 TITLE 26: ELECTIONS CHAPTER I: STATE BOARD OF ELECTIONS PART 100 CAMPAIGN FINANCING
TITLE 26: ELECTIONS CHAPTER I: STATE BOARD OF ELECTIONS PART 100 CAMPAIGN FINANCING Section 100.10 Definitions 100.20 Official Forms 100.30 Forwarding of Documents (Repealed) 100.40 Vacancies in Office
More informationHome Equity Loan Instructions
68 West Main Street Freehold, NJ 07728 732.462.6700 Office 732.431.0429 Fax www.freeholdsavingsbank.com Home Equity Loan Instructions Thank you for interest in Freehold Savings Bank s mortgage products.
More informationFair Lending Overview. Division of Depositor and Consumer Protection
Fair Lending Overview Fair Lending Regulations Equal Credit Opportunity Act (ECOA) Prohibits discrimination in any aspect of a consumer or commercial credit transaction Fair Housing Act (FHA) Prohibits
More informationMortgage Refinance Instructions
68 West Main Street Freehold, NJ 07728 732.462.6700 Office 732.431.0429 Fax www.freeholdsavingsbank.com Mortgage Refinance Instructions Thank you for interest in Freehold Savings Bank s mortgage products.
More information211 CMR: DIVISION OF INSURANCE 211 CMR 142.00: INSURANCE SALES BY BANKS AND CREDIT UNIONS
211 CMR 142.00: INSURANCE SALES BY BANKS AND CREDIT UNIONS Section 142.01: Scope and Purpose 142.02: Applicability 142.03: Definitions 142.04: Licensing 142.05: Consumer Protection Terms and Conditions
More informationMortgage Basics Page 1 MORTGAGE BASICS
Mortgage Basics Page 1 MORTGAGE BASICS WHEN APPLYING FOR A MORTGAGE, DO SOME HOMEWORK. KNOW HOW LARGE A MORTGAGE PAYMENT YOUR BUDGET WILL ALLOW, AND RESEARCH THE VARIOUS TYPES OF MORTGAGES THAT ARE AVAILABLE.
More informationVendor Management Best Practices
23 rd Annual and One Day Seminar Vendor Management Best Practices Catherine Bruder CPA, CITP, CISA, CISM, CTGA Michigan Texas Florida Insight. Oversight. Foresight. SM Doeren Mayhew Bruder 1 $100 billion
More informationEnvironmental Management Systems. A brief introduction to the nature and benefits of ISO14001:2015
Environmental Management Systems A brief introduction to the nature and benefits of ISO14001:2015 ISO14001:2015 & Environmental Management Systems (EMS) An Environmental Management System (EMS) is a framework
More informationFAQs about ALTA Best Practices for Real Estate Settlement Attorneys and Title Companies
Why do I need to have ALTA Best Practices policies and procedures in place and have a CPA give assurance on my compliance to mortgage lenders? In accordance with Consumer Financial Protection Bureau (CFPB)
More informationMORTGAGE LOAN PREQUALIFICATIONS:
MORTGAGE LOAN PREQUALIFICATIONS: APPLICATIONS OR NOT A GUIDE FOR COMPLYING WITH REGULATIONS B AND C Federal Deposit Insurance Corporation Division of Compliance & Consumer Affairs Federal Deposit Insurance
More informationRelease: 1. FNSILF302A Process a life insurance application
Release: 1 FNSILF302A Process a life insurance application FNSILF302A Process a life insurance application Modification History Release Release 1 Comments This Unit of Competency first released with FNS10
More informationHOME TRUST COMPANY PRIVACY NOTICE/PRIVACY CODE for Creditworx/Home Owner Merchant Express
HOME TRUST COMPANY PRIVACY NOTICE/PRIVACY CODE for Creditworx/Home Owner Merchant Express This Privacy Notice and Privacy Code detail how Home Trust Company ( Home Trust, we, us, our ) collects, uses and
More informationFirst Source Capital Mortgage, Inc.
First Source Capital Mortgage, Inc. Please submit the following items along with your application package to expedite your approval process. If you have any questions or need additional information please
More informationConsumer Affairs Laws Section 1380 and Regulations
Insurance Consumer Protection The Gramm-Leach-Bliley Financial Services Modernization Act (the Act) was enacted on November 12, 1999. Section 305 of the Act required the federal banking agencies (the Agencies)
More informationNations Valuation Services
Information Guide NVS Ohio - Phone: (866) 967-1544 Fax: (866) 471-1760 3700 Corporate Drive, Suite 100, Columbus, OH 43231 linkedin.com/company/nations-valuation-services facebook.com/nationsvaluationservices
More informationHow to Assess Legal Risk Management Practices
How to Assess s Strategy Areas for Assessment: A number of strategic areas that you may wish to start with are included in the matrix below. We invite comments on additional areas to include. Law Department
More informationQuilty & Associates. May 8, 2013
Quilty & Associates May 8, 2013 Discussion Points Significance of HMDA On the Horizon Survival Tips Hot Spots Significance of HMDA HMDA Disclosure Requirements HMDA Poster must be displayed in the lobby
More informationThe ComplianceVault Email Archiving & Retrieval Appliance and the SEC 240.17a-4 Requirements
The ComplianceVault Email Archiving & Retrieval Appliance and the SEC 240.17a-4 Requirements Part 1: Regulatory Overview (document updated 1/05) SEC RULE 240.17a-4 ELECTRONIC RECORDS AND RECORDKEEPING
More informationMORTGAGE LOAN ORIGINATION SOLUTIONS
MORTGAGE SOLUTIONS Technology, workflow and business strategies to impact your bottom line RUN YOUR BUSINESS AT A LOWER COST Your LOS shouldn t just originate, process and fund loans. It should be treated
More informationFIS 1040 Pre-Examination Inquiry For the Credit Union
FIS 1040 (3/13) Department of Insurance and Financial Services Page 1 of 6 Pre-Examination Inquiry Please complete this questionnaire and have it available for the examiner on the first day of the examination.
More informationThe ADT Corporation. Audit Committee Charter. December 2014
The ADT Corporation Audit Committee Charter December 2014 1 TABLE OF CONTENTS Purpose... 3 Authority... 3 Composition... 3 Meetings... 3 Responsibilities... 4 Financial Statements... 4 External Audit...
More informationFrequently Asked Questions: Home Mortgage Disclosure Act (HMDA)
Frequently Asked Questions: Home Mortgage Disclosure Act (HMDA) The following list of questions and answers about compliance with HMDA addresses: Broker transactions Credit union service organizations
More informationDear Valued Client, NEW REQUIREMENTS ON SALE OF SPECIFIED INVESTMENT PRODUCTS (SIPs)
Dear Valued Client, NEW REQUIREMENTS ON SALE OF SPECIFIED INVESTMENT PRODUCTS (SIPs) The Monetary Authority of Singapore ( MAS ) had introduced new requirements effective 1 January 2012 for financial institutions
More informationALTERNATIVE ELECTRIC SUPPLIER APPLICATION FOR THE MICHIGAN PUBLIC SERVICE COMMISSION RETAIL ACCESS PARTICIPATION AGREEMENT
ALTERNATIVE ELECTRIC SUPPLIER APPLICATION FOR THE MICHIGAN PUBLIC SERVICE COMMISSION RETAIL ACCESS PARTICIPATION AGREEMENT Michigan law, PA 286 of 2008, Section 10a(1)(a), provides that the Michigan Public
More informationKEY ADVOCACY POINTS #1: ESTABLISH SPECIFIC AND CONSISTENT NETWORK ADEQUACY STANDARDS
NAIC MANAGED CARE NETWORK ADEQUACY MODEL ACT REVISION KEY ADVOCACY POINTS PAI urges the National Association of Insurance Commissioners (NAIC) to consider the following advocacy points as it works to revise
More informationFINRA Regulation of Broker-Dealer Due Diligence in Regulation D Offerings
FINRA Regulation of Broker-Dealer Due Diligence in Regulation D Offerings EDWARD G. ROSENBLATT, MCGUIREWOODS LLP, WITH PRACTICAL LAW CORPORATE & SECURITIES This Note discusses broker-dealers' affirmative
More informationCompliance Management Systems (CMS) Division of Depositor and Consumer Protection
Compliance Management Systems (CMS) What is a Compliance Management System (CMS)? A CMS is how an institution: Learns about its compliance responsibilities Ensures that employees understand these responsibilities
More informationSarbanes-Oxley Compliance for Cloud Applications
Sarbanes-Oxley Compliance for Cloud Applications What Is Sarbanes-Oxley? Sarbanes-Oxley Act (SOX) aims to protect investors and the general public from accounting errors and fraudulent practices. For this
More informationRules Notice Guidance Note Dealer Member Rules. Client Relationship Model Guidance INTRODUCTION
Rules Notice Guidance Note Dealer Member Rules Contacts: Please distribute internally to: Internal Audit Institutional Legal and Compliance Retail Senior Management Training Richard J. Corner Vice President,
More informationSample Financial institution Risk Management Policy 2011
Sample Financial institution Risk Management Policy 2011 1 Contents Risk Management Program...2 Internal Control and Risk Management Diagram... 2 General Control Environment... 2 Specific Internal Control
More informationOFFICE OF FINANCIAL REGULATION COLLECTION AGENCY REGISTRATIONS MORTGAGE-RELATED AND CONSUMER COLLECTION AGENCY COMPLAINTS PRIOR AUDIT FOLLOW-UP
REPORT NO. 2013-031 OCTOBER 2012 OFFICE OF FINANCIAL REGULATION COLLECTION AGENCY REGISTRATIONS MORTGAGE-RELATED AND CONSUMER COLLECTION AGENCY COMPLAINTS PRIOR AUDIT FOLLOW-UP Operational Audit COMMISSIONER
More informationANNEX D. GT CAPITAL HOLDINGS, INC. GT Tower International, Ayala Avenue corner H.V. Dela Costa St., Makati City
GT CAPITAL HOLDINGS, INC. GT Tower International, Ayala Avenue corner H.V. Dela Costa St., Makati City CORPORATE GOVERNANCE COMMITTEE CHARTER PREAMBLE Corporate Governance is the empowerment of the Board
More informationCost Per Lead Advertising by the Numbers 10 Steps That Will Transform Your Acquisition Process By Steve Rafferty Founder/CEO ActiveProspect, Inc.
Cost Per Lead Advertising by the Numbers 10 Steps That Will Transform Your Acquisition Process By Steve Rafferty Founder/CEO ActiveProspect, Inc. Running a Cost Per Lead advertising campaign seems simple.
More informationSenior Manager Commercial Lending - Position Description
Document Control Region: Role: Classification: Reports to: Present Incumbent: Prepared by: All Senior Manager Commercial Lending Full Time Chief Member Service Officer Vacant Human Resources Date approved/updated:
More informationREGULATIONS OF CONNECTICUT STATE AGENCIES. Department of Energy and Environmental Protection. Public Utilities Regulatory Authority
REGULATIONS OF CONNECTICUT STATE AGENCIES Department of Energy and Environmental Protection Public Utilities Regulatory Authority THIS COMPILATION WAS PREPARED BY THE STATE OF CONNECTICUT, PUBLIC UTILITIES
More informationEffective Monitoring of Outsourced Plan Recordkeeping and Reporting Functions
PLAN ADVISORY Effective Monitoring of Outsourced Plan Recordkeeping and Reporting Functions PLAN ADVISORY Table of Contents Introduction 3 Selecting and Monitoring Third-Party Service Providers 4 Quality
More informationLIFE SETTLEMENT PROVIDER BEST PRACTICES
LIFE SETTLEMENT PROVIDER BEST PRACTICES The standardization of life settlement origination practices is critical to promote the growth of life settlements as an asset class. Standardized origination practices
More informationLaw No. 82/1991 on the accounting system, republished, as further amended and completed ( Law No. 82/1991 );
96 Chapter 7 Accounting System 1. General The Romanian accounting system underwent continuous reform in the past years with the aim to improve, simplify and at the same time increase the accuracy and comprehensibility
More informationChapter 2 Highlights: M&A and Compliance With The Sarbanes-Oxley Act of 2002
Chapter 2 Highlights: M&A and Compliance With The Sarbanes-Oxley Act of 2002 Excerpted From The Complete Guide to Mergers And Acquisitions: Process Tools To Support M&A Integration At Every Level Second
More informationVA Authorized Agent Agreement
VA Authorized Agent Agreement This VA Authorized Agent Agreement (the Agreement ), entered into this day of, 20 (the Effective Date ) by and between Data Mortgage Inc., d/b/a Essex Mortgage ( Lender )
More informationTruth in Savings Disclosure
Truth in Savings Disclosure October 2011 This Truth in Savings Disclosure booklet includes information you need to know about deposit accounts at Crossroads Bank. It notes all the features and requirements
More informationWhat to Expect When the IRS Comes Knocking May 30, 2014
What to Expect When the IRS Comes Knocking May 30, 2014 The phrase IRS audit strikes fear in most of us. Where did my organization go wrong? What are they going to find? How long is this going to take?
More informationOptum TM Consumer Acquisition Platform. A Next-Generation Approach to Acquire, Retain and Engage Members.
Optum TM Consumer Acquisition Platform A Next-Generation Approach to Acquire, Retain and Engage Members. Challenge and opportunity have arrived at the same time for health plans. Millions of consumers
More informationSPRING 2005 Volume 7.2 STATE CORPORATION COMMISSION BUREAU OF FINANCIAL INSTITUTIONS. Lending Draws Regulatory Attention
SPRING 2005 Volume 7.2 STATE CORPORATION COMMISSION BUREAU OF FINANCIAL INSTITUTIONS Quarterly Newsletter Highlights Risk Assessment First Step in BSA Compliance Inside Growth in Member Business Lending
More informationVIII 6.1. VIII. Privacy Fair Credit Reporting Act. Fair Credit Reporting Act. Structure and Overview of Examination Modules.
Fair Credit Reporting Act Introduction The Fair Credit Reporting Act (FCRA) (15 USC 1681-1681u) became effective on April 25, 1971. The FCRA is a part of a group of acts contained in the Federal Consumer
More informationNews Release Date: 5/14/14
News Release Date: 5/14/14 Disclosure and Use of Client Information Allowed Disclosures, Consent Requirements, and the Affordable Care Act IRC 7216 and 6713 Internal Revenue Code section 7216 sets forth
More informationFIRST CITIZENS BANCSHARES, INC. FIRST-CITIZENS BANK & TRUST COMPANY CHARTER OF THE JOINT AUDIT COMMITTEE
FIRST CITIZENS BANCSHARES, INC. FIRST-CITIZENS BANK & TRUST COMPANY CHARTER OF THE JOINT AUDIT COMMITTEE As amended, restated, and approved by the Boards of Directors on July 28, 2015 This Charter sets
More informationBemis Company, Inc. Audit Committee Charter
Bemis Company, Inc. Audit Committee Charter BEMIS COMPANY, INC. AUDIT COMMITTEE CHARTER I. Purpose EXHIBIT 2 This charter establishes the responsibilities of the Audit Committee ( Committee ) of the Board
More informationCompliance Management, made easy
Compliance Management, made easy LOGPOINT SECURING BUSINESS ASSETS SECURING BUSINESS ASSETS LogPoint 5.1: Protecting your data, intellectual property and your company Log and Compliance Management in one
More informationProcedure Update Suitability of Annuity Transactions (NE L.B. 887)
Procedure Update Suitability of Annuity Transactions (NE L.B. 887) Effective Date: The rules stated in this Update apply to solicitations occurring on and after January 1, 2013. The company must establish
More informationEB-5 Regional Centers: Using Broker-Dealer and Finders by Jor Law, Esq.
Introduction EB-5 Regional Centers: Using Broker-Dealer and Finders by Jor Law, Esq. Raising capital for EB-5 projects is a difficult process. It is tempting to accept help anywhere one can get it, and
More informationFinal Guideline B-21 Residential Mortgage Insurance Underwriting Practices and Procedures and Consequential Amendments
Reference: Guideline for P&C November 6, 2014 To: Subject: Federally Regulated Mortgage Insurers (FRMIs) Final Guideline B-21 Residential Mortgage Insurance Underwriting Practices and Procedures and Consequential
More informationThird Party Relationships
3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 A B D INTRODUCTION AND PURPOSE Background Yes/No Comments 1. Does the credit union maintain a list of the third party
More informationPROJECT INFORMATION: Describe the existing site conditions, including existing buildings and current uses.
BRLF-II GRANT / LOAN APPLICATION Name of Applicant Business Employer Identification # or SSN Street Address Telephone No. (include area code) Fax No. (include area code) Mailing Address (if different than
More informationGUIDANCE FOR MANAGING THIRD-PARTY RISK
GUIDANCE FOR MANAGING THIRD-PARTY RISK Introduction An institution s board of directors and senior management are ultimately responsible for managing activities conducted through third-party relationships,
More informationCorrespondent Seller Eligibility Policy
1.0 Purpose and Scope The Correspondent Lending Division of Impac Mortgage Corp. (Impac) provides guidance for the purchase of Impac-qualified closed loans from correspondent sellers. This policy outlines
More informationDirectors and Officers Liability Insurance Guidance and Advice for Risk Managers
Directors and Officers Liability Insurance Guidance and Advice for Risk Managers The insurance market has responded to recent corporate failures by requiring more information from organisations seeking
More informationConsent to Call? Internet Leads and the Telephone Consumer Protection Act. Whitepaper
Consent to Call? Internet Leads and the Telephone Consumer Protection Act Whitepaper Consent to Call? Internet Leads and the Telephone Consumer Protection Act Introduction On October 16, 2013, new FCC
More informationRight to Financial Privacy Act
Background The Right to Financial Privacy Act of 1978 was enacted to provide the financial records of financial institution customers a reasonable amount of privacy from federal government scrutiny. The
More informationCharles Schwab Bank. 2015 Annual Dodd-Frank Act Stress Test Disclosure
Charles Schwab Bank 2015 Annual Dodd-Frank Act Stress Test Disclosure June 2015 I. Dodd-Frank Act Stress Test Results A. About Charles Schwab Bank Charles Schwab Bank (the Bank) is a wholly-owned subsidiary
More information2014 STAR Best Practices
2014 STAR Best Practices 1 2014 STAR Best Practices General Servicing Best Practices... 3 Investor Reporting and Accounting... 3 Optimize personnel... 3 Quality and management oversight is key... 3 Reporting,
More informationEnd to end Complaint Handling Services
End to end Services Exceptional standards delivered by quality teams Why Hazell Carr? Good communication and excellent relationships with our clients & 95% of projects delivered on or before time Extensive
More informationTITLE 20. COMMERCE, FINANCIAL INSTITUTIONS, AND INSURANCE CHAPTER 4. DEPARTMENT OF FINANCIAL INSTITUTIONS ARTICLE 1. GENERAL
TITLE 20. COMMERCE, FINANCIAL INSTITUTIONS, AND INSURANCE CHAPTER 4. DEPARTMENT OF FINANCIAL INSTITUTIONS ARTICLE 1. GENERAL Section R20-4-102. Table A. Definitions Licensing Time-frames ARTICLE 9. MORTGAGE
More informationTARTISAN RESOURCES CORP. INSIDER TRADING AND BLACK-OUT POLICY
TARTISAN RESOURCES CORP. INSIDER TRADING AND BLACK-OUT POLICY DECEMBER 21, 2010 Table of Contents EXECUTIVE SUMMARY... 3 INTRODUCTION... 3 MATERIAL INFORMATION... 4 PERSONS IN A SPECIAL RELATIONSHIP WITH
More informationSchweppes Australia Head Office Level 5, 111 Cecil Street South Melbourne Victoria 3205. www.schweppesaustralia.com.au
Schweppes Australia Head Office Level 5, 111 Cecil Street South Melbourne Victoria 3205 www.schweppesaustralia.com.au Quality Management Systems 1. Quality Management Systems develop, implement, verify
More informationFS Regulatory Brief SEC Proposes Amendments to Broker- Dealer Financial Reporting Rule
SEC Proposes Amendments to Broker- Dealer Financial Reporting Rule Amendments call for brokerdealers assertion of compliance with the Financial Responsibility Rules, new reviews by independent auditors,
More informationREGULATORY ALERT NATIONAL CREDIT UNION ADMINISTRATION 1775 DUKE STREET, ALEXANDRIA, VA 22314. DATE: June 5, 1997 NO.: 97-RA-9. TO: All Credit Unions
REGULATORY ALERT NATIONAL CREDIT UNION ADMINISTRATION 1775 DUKE STREET, ALEXANDRIA, VA 22314 DATE: June 5, 1997 NO.: 97-RA-9 TO: All Credit Unions Compliance Officer or Chief Executive Officer SUBJECT:
More informationForeign Investment in Canadian Real Estate
by GEORGE M. VALENTINI & ADRIAN HARTOG There are several legal structures available for investment in Canadian real estate. Understanding the principal issues involved in acquiring, leasing, financing
More informationYEARENDED31DECEMBER2013 RISKMANAGEMENTDISCLOSURES
RISKMANAGEMENTDISCLOSURES 2015 YEARENDED31DECEMBER2013 ACCORDINGTOCHAPTER7(PAR.34-38)OFPARTCANDANNEXXIOFTHECYPRUSSECURITIES ANDEXCHANGECOMMISSIONDIRECTIVEDI144-2007-05FORTHECAPITALREQUIREMENTSOF INVESTMENTFIRMS
More informationCharter of the Audit Committee of the Board of Directors
Charter of the Audit Committee of the Board of Directors Dated as of April 27, 2015 1. Purpose The Audit Committee is a committee of the Board of Directors (the Board ) of Yamana Gold Inc. (the Company
More informationGuide to Public Company Auditing
Guide to Public Company Auditing The Center for Audit Quality (CAQ) prepared this Guide to Public Company Auditing to provide an introduction to and overview of the key processes, participants and issues
More informationFEDERAL HOUSING FINANCE AGENCY ADVISORY BULLETIN AB 2014-07 OVERSIGHT OF SINGLE-FAMILY SELLER/SERVICER RELATIONSHIPS. Purpose
FEDERAL HOUSING FINANCE AGENCY ADVISORY BULLETIN AB 2014-07 OVERSIGHT OF SINGLE-FAMILY SELLER/SERVICER RELATIONSHIPS Purpose This advisory bulletin communicates the Federal Housing Finance Agency s (FHFA)
More informationBUSINESS DEVELOPMENT CORPORATION OF AMERICA AUDIT COMMITTEE CHARTER
BUSINESS DEVELOPMENT CORPORATION OF AMERICA AUDIT COMMITTEE CHARTER This Audit Committee Charter was adopted by the Board of Directors (the Board ) of Business Development Corporation of America (the Company
More informationOhio Department of Insurance Regulatory Report
Ohio Department of Insurance Regulatory Report State of Insurer Compliance with the Credit History and Credit Score Rule Issued July 2005 Ann Womer Benjamin, Director Bob Taft, Governor Background In 2003,
More informationYour Assets are Safeguarded. at Morgan Stanley
Your Assets are Safeguarded at Morgan Stanley Our valued wealth management clients have entrusted a total of more than $1.8 trillion in assets with Morgan Stanley as of September 30, 2013, making us one
More informationCERTIFICATE OF DEPOSIT DISCLOSURE STATEMENT April 2014
The information contained in this Disclosure Statement may not be modified by any oral representation made prior or subsequent to the purchase of your Certificate of Deposit. CERTIFICATE OF DEPOSIT DISCLOSURE
More informationTable of Contents... 1. Chapter 1 Introduction... 5. 1.1 Goals & Objectives... 5 1.2 Required Review... 5 1.3 Applicability...
... 1 Chapter 1 Introduction... 5 1.1 Goals & Objectives... 5 1.2 Required Review... 5 1.3 Applicability... 5 Chapter 2 Company Culture... 6 Chapter 3 Risk Management Governance... 7 3.1 Board of Directors...
More informationFANNIE MAE CORPORATE GOVERNANCE GUIDELINES
FANNIE MAE CORPORATE GOVERNANCE GUIDELINES 1. The Roles and Responsibilities of the Board and Management On September 6, 2008, the Director of the Federal Housing Finance Authority, or FHFA, our safety
More information1. Section 1 Emergency Department
Patient Financial Communications Best Practices These common-sense best practices bring consistency, clarity, and transparency to patient financial communications, and outline steps to help patients understand
More informationTitle XIV - Mortgage Reform and Anti-Predatory Lending Act. Short title: "Mortgage Reform and Anti-Predatory Lending Act"
Title XIV - Mortgage Reform and Anti-Predatory Lending Act Short title: "Mortgage Reform and Anti-Predatory Lending Act" Subtitles A, B, C, and E are designated as Enumerated Consumer Law under the Bureau
More informationNAIFA Fact Sheet: DOL Expands Fiduciary Definition
NAIFA Fact Sheet: DOL Expands Fiduciary Definition The Department of Labor (DOL) has released its long anticipated Proposed Regulation to Address Conflicts of Interest, and is accepting public comments
More informationThe Sarbanes-Oxley Act: Time is not on your side
The Sarbanes-Oxley Act: Time is not on your side October 2004 Understanding and insuring compliance with the Sarbanes-Oxley Act of 2002 (SOX) can be an enormous undertaking. SOX, almost to understate things,
More informationFederal Bureau of Investigation s Integrity and Compliance Program
Evaluation and Inspection Division Federal Bureau of Investigation s Integrity and Compliance Program November 2011 I-2012-001 EXECUTIVE DIGEST In June 2007, the Federal Bureau of Investigation (FBI) established
More informationMarketing Services. Custom New Account Acquisition Campaign
Marketing Services Custom New Account Acquisition Campaign DCCU Adds Average of 300 New Cards/Month with Help of Advisors Plus Overview Client Profile Waynesboro DuPont Employees Credit Union opened in
More informationEmail Archiving for the Financial Industry
jatheon technologies whitepaper hot ISSUE Email Archiving for the Financial Industry 2... I ntroduction 2... Challenges Faced b y the Financial Sector 2... Why Financial Firms Need to Comply 3... Compliance
More informationSOLUTIONS TODAY FOR TOMORROW S COMPLEX MORTGAGE INDUSTRY
SOLUTIONS TODAY FOR TOMORROW S COMPLEX MORTGAGE INDUSTRY SWBC Lending Solutions provides cost effective and compliant lending products for originators, loan servicers, and portfolio managers. Built off
More informationPROPOSED REGULATION OF THE COMISSIONER OF MORTGAGE LENDING. LCB File No. R091-10
PROPOSED REGULATION OF THE COMISSIONER OF MORTGAGE LENDING LCB File No. R091-10 NRS 645B MORTGAGE BROKERS EXPLANATION Matter in italics is new; matter in brackets [omitted material] is material to be omitted.
More informationWe will not collect, use or disclose your personal information without your consent, except where required or permitted by law.
HSBC Privacy Notice HSBC's Privacy Principles HSBC Bank Canada is a subsidiary of HSBC Holdings plc which, together with its subsidiaries and affiliates, is one of the world s largest banking and financial
More informationREGULATION 1-1-1 CONCERNING GOOD-FAITH TEMPORARY REGISTRATION FOR MORTGAGE BROKERS. [Eff. 09/30/2007]
DEPARTMENT OF REGULATORY AGENCIES Division of Real Estate RULES REGARDING MORTGAGE BROKERS 4 CCR 725-3 [Editor s Notes follow the text of the rules at the end of this CCR Document.] Rule A Mortgage Brokers
More informationVermont Department of Financial Regulation. Together...Working for Vermont
Vermont Department of Financial Regulation Together...Working for Vermont PROTECTS, LICENSES, AND REGULATES T he Department of Financial Regulation (DFR) is a state agency that touches the lives of every
More information