Property of the California Earthquake Authority (CEA)

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2 CEA History and Structure Claims Process Napa Earthquake: August 24,

3 3

4 At request of the insurance industry, earthquake was specifically EXCLUDED from homeowners policy. In exchange, companies selling homeowners insurance were REQUIRED TO OFFER separate earthquake policy. 4

5 Total Property Damage: $40 Billion Residential Damage: $20 Billion Insured Residential Damage: $10 Billion 5

6 Aftermath: Most companies wished to cease writing EQ insurance Since mandate required companies to offer EQ insurance most companies ceased writing new homeowners policies 1996: CEA created to fix broken homeowners insurance market 6

7 7

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9 Policyholder premium: $9.0B Policyholder Premium tax: $210 M Participating Insurer Capital Contribution: $777 M

10 1,000, , , , ,719 CEA policy count has grown by 19% over the last 10 years 865, , , , , , , , , , , , , , , , , , , , , As of 12/31/

11 Scientists agree: There is a virtual certainty of a 6.7M or greater earthquake in California within the next 30 years. And Yet: Over 90% of all homes have absolutely no insurance protection for earthquake damage. 2/3 of the nation s earthquake risk is in California 11

12 Over time, people forget Companies not motivated to sell False hope for federal assistance Outdated offer letter Confusion about coverage in homeowners policy Concerned about cost and value 12

13 Choice of Coverage Separate Deductible Coverage 1995 Mini Policy 1999 CEA Supplemental 2012 CEA Choice 2015 CEA Filing Structure Full Full Full Full Deductible 15% 10% & 15% 10% & 15% add 5%, 20%, 25% Personal Property $5,000 Up to $100,000 Up to $100,000 Up to $200,000 Loss of Use No deductible $1,500 Up to $15,000 Up to $25,000 Up to $100,000 Emergency Repair 5% of covered property, deductible applies 5% of covered property, deductible applies 5% of covered property, 5% of covered property, no deductible on first $1,500 no deductible on first $1,500 Mitigation Discount None 5% - CEA Inception 5% Up to 20% 13

14 1600 Average CEA Premium Reconstruction costs have risen 137% since 1996 No rate reductions Reconstruction cost increase $ % Rate Decrease Rate reductions Reconstruction cost increase $ $ % Rate Decrease Rate reductions have held the line on premium increases 12.5% Rate Decrease *Rates based statewide weighted average Homeowners Average Coverage A Value No rate reductions/reconstruction costs up 137% Rate reductions/reconstruction costs up 137% 14

15 CEA PI s will also provide a Replace 30-year-old, CEA message to all of confusing, ineffective notice their insureds each year with (about a vastly 8 million improved offer. policyholders). 15

16 865,000 Policyholders $11.8B in claim paying capacity Strong financial ratings Able to pay all covered claims if Northridge x2 occurred today However: 90% of California homes are uninsured for earthquake damage As of 1/1/2015 CEA Claim-Paying Capacity New IAL $312M 2 nd IAL $1.65B Revenue Bonds $662M Risk-Transfer $4.5B Capital $4.7B Total: $11.8B 16

17 As of 1/1/2015 CEA Claim-Paying Capacity New IAL $312M 2 nd IAL $1.65B Revenue Bonds $662M : 40% of CEA-Policyholder Premium has been spent on reinsurance Risk-Transfer $4.5B Earthquake insurance premium: Paid by CEA policyholders to CEA... $9.0 Billion Reinsurance premium: Paid by CEA to reinsurers $3.7 Billion Capital $4.7B Reinsurance claims: Paid by reinsurers to CEA... $250, risk transfer expense.$210 Million Total: $11.8B 17

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20 Before an Earthquake Check eligibility for policy Issue and service the policy Collect premiums and remit to CEA, less commissions and operating expense After an Earthquake Adjust claims quickly, fairly and consistently Disburse claim payments CEA reimburses insurers 100% plus a handling fee 20

21 Claims Liaison Each PI has appointed one experienced Property Claim Manager as their CEA Claims Liaison. Each Claim Liaison has a back up. Primary contact point for all CEA claim processing interaction between the CEA and the PI. Allows the CEA to hold a person with authority at each PI quickly accountable for claims handling. 21

22 CEA Claim Liaisons must attend the annual full-day CEA claims manager conference where duties and claim handling expectations are communicated and reinforced. PI claim management teams attend as well. 22

23 On-line 24 / 7 On-line CEA coverage training with test On-line CEA deductible calculator PDF copies of all CEA policies CEA Claim Manual In-person Training for PI Managers, Adjusters and Independent adjusters CPCU Annual Conference PLRB Annual Conference CCNC Annual Conference CAIIA Regional meetings 23

24 SECTION 6.3 The Participating Insurer shall handle all Authority Services with a level of diligence substantially equivalent to that which it applies to its own services as a voluntary insurer 24

25 The CEA has a comprehensive CEA Claim Manual that our PIs are required to follow. 25

26 The CEA requires PIs to be familiar with and use the CUREE General Guidelines for the Assessment and Repair of Earthquake Damage in Residential Woodframe Buildings. Occupant questionnaire General inspection checklist Attic inspection checklist Crawlspace inspection checklist Funded by CEA but independently created and peer reviewed. 26

27 All CEA executives receive a cell phone earthquake notification 27

28 28

29 The CEA runs an extract of all the affected policyholders so we can get an immediate sense of impact and start our media and claims management response. MMI 5 MMI 6 CEA EARLE System 24 / 7 Internet access 29

30 Napa Earthquake August 24, magnitude 30

31 On August 24 th at 3:20 a.m. a magnitude 6.0 earthquake struck the community of American Canyon/Napa Valley. Though later called a moderate earthquake, it was the largest earthquake in Northern California in 25 years. The CEA mobilized immediately. 31

32 OPERATIONS immediately posted an event code and began determining impact to CEA policy holders. COMMUNICATIONS issued a press release Sunday morning and launched a media strategy. FINANCE began assessing potential losses and total exposure. IT/LEGAL/ACTUARIAL/RESEARCH supported all activities. CEO and CMO arrived Napa at 10:00 a.m. on Sunday morning to survey the damage and respond to on-the-scene media requests. 32

33 Sunday Governor declared State of Emergency. Red Cross relief center established. PG&E worked to restore power. City and residents began clean-up. Monday Relief agencies reached out to the public. CEA Participating Insurers set up command center and deployed adjusters. 33

34 Take-up rate in Napa region very low: Statewide average: 11% Napa: 6% 504 CEA claims reported: 96% closed to-date $2.1 million paid 34

35 Consumers need more information about available coverage choices Perception of high deductible is a big barrier Existing CEA Choice Product would have provided valuable protection to many house in impacted area 35

36 Example: $400,000 structure 10% deductible $40,000 structure damage must occur before CEA claim payment begins No out of pocket payment by insured is required CEA could pay full coverage limit For example, if reconstruction cost of home proves to be $440,000, CEA will pay $400,000 coverage limit 36

37 Example: $400,000 structure 10% deductible $50,000 contents coverage $40,000 worth of structure loss (structure deductible) is required before content coverage kicks in. 37

38 Example: $400,000 structure 10% deductible $50,000 contents coverage 10% content specific deductible If structure of home is not heavily damaged, but shaking results in significant loss to contents, CEA content coverage begins when content loss exceeds $5,

39 Recent moderate earthquakes have tested our claims process and provided valuable learning opportunities. The CEA and it s Participating Insurers are working together to be ready for when the next damaging earthquake strikes California. 39

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