ENMAX Power What we learned through our responses to SnowTember and the 2013 Floods

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1 ENMAX Power What we learned through our responses to SnowTember and the 2013 Floods WCDM October 28, 2014 Rebecca Wade, CEM, CBCP

2 Power Related Emergencies 2005 Flood 2013 Flood 2014 SnowTember 2014 manhole fire

3 EPC s Incident Management Team 3

4 EPC Incident Management Plans 4

5 Preparedness, Response & Recovery Event Normal OperaDons Proac&ve Preparedness: - Program Governance - Business Impact Analysis - Plan Development - TesDng, Maintenance and Training Normal OperaDons Business as Usual Emergency Procedures 5 4

6 End- to- End Incident Management Process Flowchart Receive Event Notification Sect. 1.1 Assess Event & its Impact Sect. 1.2 Event Impact does not meet or exceed Incident Declaration Thresholds for a Level 1 Incident Event is handled with regular EPC operations Event Impact meets or exceeds Incident Declaration Thresholds for a Level 1 Incident Invoke Incident Management Process Sect 1.3 Activate the Incident Management Team Sect. 1.4 Manage EPC s Response to the Incident Sect. 1.5 Guided by its Incident Action Plan, the IMT develops its tactical plans by using appropriate combinations of: - EPC Operational Response Plans - EPC Emergency Response Plans - EPC Business Recovery Plans (Sect. 2) - ENMAX Corporate Response Plans Normal Operations Resume 6

7 SnowTember Monday, September 9, 2014 will forever be remembered to Calgaryians as #SnowTember Downed Power lines Trees on Power lines Calgary goes from 25celcius on Sunday, September 8 to #SnowTember in one day.

8 Snow Storm Synopsis Power interrupdon to over 74,000 metered customers Over 300 ENMAX employees involved in the response AcDvaDon of the Mutual Assistance Agreement with EPCOR and ForDs 152 Contractors assisted ENMAX crews in restoradon acdvides 6,500 calls received as Tree Emergencies Parks typically receives 2, 000 total in one year RestoraDon of power to affected communides within a week 100 traffic signals were out which were resolved in the first 24 hours 10,000 loads represendng 5 million Kgs of tree debris was collected in Calgary Landfills as of Sept 17 (enough tree debris to fill McMahon Stadium 3 meter s high) Unprecedented use of Social Media twider in pardcular Damage esdmated to exceed $2.5 million AcDvaDon of corporate Command Center ParDcipaDon at the Municipal Emergency OperaDons Centre

9 9

10 Incident Thresholds Op T&D If the assessed impact fits this profile Safety incident likely to be classified as class 1 occurred (see Safety Incident Management Standard (SIMS)), or Environmental incident likely to be classified as class 3 occurred (see SCCP A-03 Environmental Release), or 10,000 to 20,000 customers affected with an estimated duration for return to service of all customers that exceeds 6 hours but less than 12 hours, or ENMAX's participation requested at the Calgary Emergency Operation Centre of a minor incident, or Potential for some media interest, and No major transmission equipment damage occurred Safety incident likely to be classified as class 2 occurred (see Safety Incident Management Standard (SIMS)), or 20,000 to 50,000 customers affected with an estimated duration for return to service of all customers that exceeds 06 hours but less than 12 hours, or A major transmission equipment damage occurred, or Threat Notification Process), or ENMAX's participation requested at the Calgary Emergency Operation Centre of a major incident, or Media interest Declare an Incident? If 'Yes', then Incident Level for EPC is Yes 1 (Low impact) Yes 2 (Medium impact) 10 Safety incident likely to be classified as class 3 occurred (see Safety Incident Management Standard (SIMS)), or More than 50,000 customers affected with an estimated duration for return to service of all customers that exceeds 12 hours, or State of local emergency declared by CEMA due to power interruption or outages, or Mutual Aid Assistance activated, or System-wide blackout occurred, or Media interest Yes 3 (High impact)

11 IMT NoRficaRons Using ALERT nodficadon system nodfy IMT of incident using #EPC Level 1 #EPC Level 2 #EPC Level 3 11

12 12

13 Routine Event Level 1 Incident Level 2 Incident Level 3 Incident #SONOTIFY #EPC Level 1 #EPC Level 2 #EPC Level 3 which is made up of these lists: which is made up of these lists: which is made up of these lists: #SONOTIFY #SONOTIFY #SONOTIFY #EPC IMT #EPC IMT #EPC IMT #EPC Supervisors #EPC Supervisors #EPC Supervisors #EPC Managers #EPC Managers #EPC Managers #Environment #EPC Directors #EPC Directors #Corporate Communications #EPC VPs #EPC VPs #Environment #Executive Team #Corporate Communications #Environment #Corporate Communications 13

16 ConRnuous Improvement Loop 16

17 Day 3 By September 11, 2014 at 13:45 hrs

18 Henry & Ken Rock! 57 EOC personnel that covered 24/7 shiks from Sept 9 13 and day shik for Sept field personnel, trouble response crews, EPCS crews along with Control Centre Operators The City of Calgary put together task forces comprised of City employees, members of Canada Task Force 2 and Alberta Environment and Sustainable Resource Development to address the City s clean- up efforts.

19 The response was so large ENMAX acdvated mutual aid agreements with EPCOR and FORTIS and brought on addidonal contractors to assist. Overall there were a total of 152 contractors from across Alberta and Saskatchewan assisdng ENMAX: K- Line, Valard, Arbour Care & Asplundh

20 From: Pyne, Ann Sent: Tuesday, September 16, :15 AM To: Subject: THANK YOU! I just wanted to send a hearrelt thank you to Enmax for dispatching a crew to our property (XXX Seymour Ave SW, Calgary) so promptly to clear fallen branches off a powerline in our back yard. I called your trouble line on Saturday akernoon, and the sub- contractor crew arrived mid- morning on Sunday..I was very impressed by their efficient, friendly and courteous manner and would be most grateful if you could please pass on our thanks and gradtude for a job well done at a Dme when I m sure all crews must be working flat out to deal with problems caused by the snowfall last Wednesday. You provide an amazing service!! Warmest regards, Ann and Steve XXXX

22 Broken Service Mast Secure Service Mast

23 Social Media Please pass this tweet on to the crews. It's just a sample of the posi&ve feedback we're hearing. Thanks! Gina Diane ColleyUrquhart (@BigRedyyc) , 6:19 Excellent work by our crews. Thank them for us. shelley b. (@beaniemonkey) , shout out to all enmax guys working in these crazy weather condi&ons! Have pa&ence people! #SuperHeroes

24 Broken Service Mast

25 Successes E2C2 Zone 2 access cards were ready and available for E2C2 personnel ICS training for Incident Management Team Mutual Aid Exercises with EPCOR Good document retendon and informadon sharing

26 Challenges Create UDlity Emergency Preparedness Program for Public Messaging to public regarding broken service masts OperaDons being removed from E2C2 Bench Strengthening Incident Management Team IdenDfied a need for Mobile App ReporDng Customer Outages CreaDng pre- scripted messages for call takes allowing them to classify and easily prioridze incidents Need for a Damage Assessment process

27 Flood Synopsis Power interrupdon to over 35,000 metered customers Over 500 ENMAX employees involved in the response AcDvaDon of the Mutual Assistance Agreement with EPCOR RestoraDon of power to affected communides in 08 days RestoraDon of the Light Rail Transit in 08 days Two safety injuries Unprecedented use of Social Media twider in pardcular Damage esdmated to exceed $5 billion AcDvaDon of corporate Command Centers (E2C2, GEOC, CCC) ParDcipaDon at the Municipal Emergency OperaDons Centre

28 Affected CommuniRes 28

30 ENMAX Electrical Event Command Centre (E2C2) 24- hour operadon stardng Thursday, June 20 undl deacdvadon on Sunday, June 30 ENMAX E2C2 team visited by Mayor Nenshi and Minister Hughes 30

32 Successes Power grid proved to be very resilient (power interrupted only to affected areas) Good pre- planning work Over 300 people trained on the Incident Command System (ICS) Flood Preparedness Plan Inter- jurisdicdonal processes Several mock exercises involving internal and external stakeholders Good use of Social Media Successful acdvadon of the Mutual Emergency Assistance with EPCOR EffecDve use of technology (e.g. SharePoint Site) Extraordinary response from all areas of the organizadon

33 Challenges InteracDons with Buildings RegulaDons Inadequate emergency management infrastructures Limited number of experienced people Inadequate resource scheduling and management tools Poor internal communicadon Poor hand- over process for field personnel Inability to secdonalize the grid in a more granular manner

34 QuesRons

Storm Restoration. Bill Smeaton Distribution Superintendent Provincial Lines

Storm Restoration. Bill Smeaton Distribution Superintendent Provincial Lines Storm Restoration Bill Smeaton Distribution Superintendent Provincial Lines About Hydro One Hydro One owns and operates Ontario's 29,000 km high voltage transmission network that delivers electricity to