Flood Events Preparedness, Remediation and Restoration. Rev 3 Dec 2014

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1 Flood Events Preparedness, Remediation and Restoration Rev 3 Dec 2014

2 Impacts PART 1 - IMPACTS 2013 Brookfield Johnson Controls January 30,

3 Impacts 2013 Brookfield Johnson Controls January 30,

4 Heavy Rain / Flood Potential Impacts Roof Damage / Roof Leaks Clogged Roof Drains Floor drains backing up / water contaminated with sediment and sewage Flooded parking lots Flooded basements Water penetration under doorways (flush with parking lot) Damaged carpet Water penetration into drywall (will absorb 2 feet from floor) Potential for mould growth Flooded storage tanks & associated environmental spills Electrical hazards Electrical damage Temporary loss of utility service Damage to site electrical services Communication failures (depending on location of service) Loss of Security / FLSS monitoring Damage to physical assets in basement areas Damaged Powered Industrial Vehicles & Charging Stations Consideration for staff safety (stuck at the building, commuting or responding) Closed Roads / Disruptions to mass transit: shift change, etc. Spoilage for perishables / consumer products 2013 Brookfield Johnson Controls January 30,

5 Impacts 2013 Brookfield Johnson Controls January 30,

6 Impacts 2013 Brookfield Johnson Controls January 30,

7 BJCC Potentially Impacted Client Properties Flood Potentially Impacted Sites Client Property Count FI FI Telco 1 12 Telco 2 6 Industrial 32 Commercial 35 Total Brookfield Johnson Controls January 30,

8 Response Part 2 Response 2013 Brookfield Johnson Controls January 30,

9 BJCC Activation & Response Media Scan of rising water levels Client support requests to Ops Centre Escalation to Facility Managers Activation of CMT Deployment of Security, Janitorial and Mobile Tech Resources to investigate and assist. Account BCP Support Plans activated: Teams Engage with Clients on priorities BJCC and Client Response Assets mobilized & deployed in advance of rising flood waters 2013 Brookfield Johnson Controls January 30,

10 BJCC Mobilization of Resources 2013 Brookfield Johnson Controls January 30,

11 FirstOnSite Mobilization FirstOnSite Restoration receives weather update and notification from BJCC Catastrophic Large Loss Team is activated. (Nashville/Toronto) Account manager is dispatched to BJCC designated Emergency Command Centre to provide communication and prioritization response from the FOS Catastrophic Large Loss Team. FOS activates it s Emergency Command Centre (Mississauga), prioritizes all FOS prep clients. FOS branches in Southern Ont. are notified and are instructed to dispatch crews (project managers, crews, Health& Safety personal, flood equipment, PP Equipment etc..) to FOS Mississauga office. All N.A. FOS branches placed on standby and start to mobilize. FOS environmental vendors notified- will require testing re: category 3 Black Water contamination/ due to backup sewage drains. Procurement dept. notifies rental companies and implements first right of refusal agreements, i.e. lodging, pump trucks, generators, flood tubes etc.. Notification with rental companies N.A. wide Brookfield Johnson Controls January 30,

12 FirstOnSite Response FirstOnSite Restoration account manager assigned to BJCC provides response priortity assignments to the FOS emergency command centre. Within the first 2 hours of FOS mobilization the first local/regional crews start arriving to effected BJCC properties with equipment. FOS procurement secures additional resources i.e. rental/supply companies(materials, generators, pump trucks, labour). Sub trades placed on stand by. FOS has 8,000 subcontractors/trades across Canada. Large Loss Team will be assigned to priority damaged properties and PREP locations. (BJCC sites that FOS project managers have toured and recorded property data i.e. floor drains, shut off valves, S/R, security, etc.) FOS branches across Canada supply equipment sent by transport truck to Mississauga office for deployment. Project managers are also being flown in to Toronto from across Canada and U.S. (12 to 24 hrs.) 2013 Brookfield Johnson Controls January 30,

13 FirstOnSite FAQ - Equipment What type and how much equipment does FirstOnSite Restoration have? Air Movers Air Scrubbers Dehu s Dessicant DryIce Hydroxyl Machines Odour Control Ozone Machines Power panels Specialty Drying Vacuums Water Extractors AB ATL BC MB N. ON QC SK S. ON

14 FirstOnSite Emergency Services Water Damage 70% of property damage involves water Mould growth can start in 48 hours Engage Trained & IIRC certified staff and specialized equipment Thermographic cameras Moisture meters Dessicant Dryers Truck Mount Extraction Systems Trailer mount dryers In wall drying equipment Air Movers, Dehumidifiers, pumps and portable water extractors

15 BJCC Deployment of Assets 1. Secure Fuel Supply for Emergency Generators / Anticipation of Utility Interruption 2. Airlift flood tubes from base sites. Deploy to threatened critical Infrastructure sites 3. Mobile Technical Responders: Investigate and Report Isolate & Make Safe Reduce impact by moving high value assets to higher levels Transport and set up spill barriers / sandbags Deploy pumps and generators. 4. Security Partners Secure client properties Investigate and Report Access to Evac Zones 2013 Brookfield Johnson Controls January 30,

16 Safeguarding Human Resources January 30, Brookfield Johnson Controls 16

17 Risk Mitigation Part 3 Mitigating the Risk 2013 Brookfield Johnson Controls January 30,

18 MITIGATION BY THE NUMBERS Studies show every $1 spent on disaster mitigation saves $4 in community disaster recovery expenses. (PropertyCasualty360) Forty percent of businesses do not reopen after a disaster and another 25 percent fail within one year according to the Federal Emergency Management Agency (FEMA). Up to 40% of businesses affected by a natural or human-caused disaster never reopen. (Source: Insurance Information Institute) According to the US-based Strategic Research Institute, Companies that aren t able to resume operations within 10 days of a disaster are not likely to survive. 24% of companies said they have experienced a full data disaster (Forrester) Average cost of downtime for a midsize company is $70,000 per hour (Gartner) In the past two years, Over 50 percent of businesses experienced an unforeseen interruption, and the vast majority (81%) of these interruptions caused the business to be closed one or more days. 1 (2009 Disaster Recovery and Business Continuity Survey) 80 percent of businesses suffering a major disaster go out of business in three years, while 40 percent of businesses that experience a critical IT failure go out of business within one year. In the case of suffering a fire, 44 percent of enterprises fail to reopen and 33 percent of these failed to survive beyond 3 years. ( Hidden Threats to Enterprise)

19 Prioritizing Response & Recovery Sequence? Priority Protect VS. Priority Recover Client Business Impact Assessment Client Communication & Collaboration 2013 Brookfield Johnson Controls January 30,

20 Planning & Response Toronto : Simultaneous response to Internal and multiple client disruptions. Power Outages Water Damage Communication Disruption 2013 Brookfield Johnson Controls January 30,

21 Operational Redundancy Kamloops Toronto Shift call volume to Kamloops Operations Centre (Ability to Shift call volume in both directions) 2013 Brookfield Johnson Controls January 30,

22 Team Member Impacts Outside Impacts Securing Temporary Accommodation Family Obligations Community Social Responsibility Fatigue Mitigation Cross Regional Support Virtual EOC Establishing Rotational Shifts EAP Services 2013 Brookfield Johnson Controls January 30,

23 Recovery Competition for Resources Construction Materials Pumper Trucks General Contractors Remediation Specialists Temporary Space Construction Site Amenities 2013 Brookfield Johnson Controls January 30,

24 FirstOnSite Crisis Response Considerations - Mould only needs hours to grow causing significant health hazard - Consider emergency access in disaster areas (red zone) during crisis events / structural engineers will be afforded access into secured area. - Your service provider should be prepared to provide Safety training and certification on the ground if required for non-certified or out of province workers. - Your service provider should provide an emergency assessment team to provide early assessment of damage on the ground and coordinate response efforts with your own resources (as FOS does for BJCC) - Completion of an Initial Site Report (ISR) to start the claims process - Prioritize the Work

25 FirstOnSite Crisis Response Considerations Select a partner with the capacity and ability to meet your needs. FOS mobilized 800 personnel for Calgary floods / Slave Lake mobilized 200 personnel, and constructed a 10 acre dedicated command center. Rapid Mobilization of Catastrophe & Large Loss teams Rapid mobilization of capacity personnel and equipment Mobilization of specialized support teams: H&S, Admin & Reporting, Command team PREP clients get Priority Response Alberta Flooding, 2013 Vancouver Riots 2011 Goderich Tornado, 2011 Slave Lake Fire, 2011

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