IDENTIFYING PATHS TO SUCCESS: LEARNINGS ON BARRIERS AND DRIVERS TO DEMAND RESPONSE PROGRAM

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1 IDENTIFYING PATHS TO SUCCESS: LEARNINGS ON BARRIERS AND DRIVERS TO DEMAND RESPONSE PROGRAM 2012 National Town Meeting on DR and Smart Grid Nik Schruder, Evaluation Manager, OPA

2 Overview of OPA and DR Who is the Ontario Power Authority (OPA)? Portfolio of conservation initiatives to meet provincial targets DR-Suite of initiatives C&I Sector peaksaverplus DR-1 DR-2 DR-3 180,000+ participants ~100 MW New initiative Voluntary commitment 3 participants 119 MW Daily contractual load shifting 490 contributors 3 Aggregators 400 MW Contractual event-based

3 Why am I here? Importance of knowing the customer What drives them to DR? What are there concerns? Voluntary vs. contractual DR programs? Does it vary by sector? Share key insights on appropriate marketing messages What s important to THEM Identify key barriers to participation So that YOU can address them Highlight key recommendations from study Provide actionable insights for DR programming

4 Origins and Objectives Process evaluation for C&I DR Suite conducted by Opinion Dynamics Co. Key learnings and recommendations for current program processes DR segmentation survey with 250+ non-participating customers in Ontario Objectives of study Examine the barriers and drivers to participation in contractual and voluntary DR programs Characterize main sectors for customized marketing and outreach

5 Industrial Commercial Institutional Objectives and Methodology Targeted primary decision makers Completed a total of 253 interviews Industrial (66) Other (6) Wholesale Trade (61) Retail Trade (32) Administration & Support (14) Other (5) Institutional, Educational, Healthcare (67) Other (2)

6 Internal External General Awareness High awareness of DR programs 81% 68% 87% Awareness and understanding of peak load is mixed Most could not determine overall load, but could name primary source of load Consumption typically monitored through monthly bills only Monitoring of energy usage primarily done internally 75% 60% 80% 15% 9% 41%

7 Interest in DR Programs by Sector Higher preference for voluntary DR program Contractual Voluntary Neither 25% 30% 35% 60% 55% 55% 8% 8% 6% Those who preferred contractual DR are significantly more interested in participation Contractual Not Interested Very Interested Voluntary

8 Interest in DR Programs Contractual Higher incentives (78%) Voluntary Inability for off-peak operation(34%) More motivation (21%) Higher flexibility (30%) Higher energy bills (7%) Control (15%) Customers interested contractual programs are driven by incentives Customers interested in voluntary programs want flexibility and security

9 Motivations and Drivers Messaging DR Appropriate marketing messages for DR Not Important Reducing Energy Costs Very Important Receiving Financial Incentives Immediate Payback Greening Organization s Image Helping Provincial Energy Demand Similar trends observed for contractual vs. voluntary programs

10 Barriers to Program Participation in DR Respondents ranked possible obstacles that would prevent them from participating Key barriers include: Shifting Employee Schedule Hours of Operation to Meet Demand Upfront Cost of Equipment Changes Not an Obstacle Very Big Obstacle Institutional cited the greatest number of obstacles Commercial indexed lower on barriers than other segments Decision-making not cited as an important barrier

11 Correlation of Barriers and Program Interest Barriers are strongly associated with program interest across all sectors However, particular barriers emerge by sector when correlated with program interest New barriers become meaningful for each sector Identifies program development opportunities Some barriers have strong negative correlations with program interest The more they perceive great barriers, the less interested they are in participation Barriers vary by program type and sector

12 Correlation Weak Do not focus on these barriers. Not strongly correlated and barrier perceived to be small. Focus on these barriers secondarily. Although not strongly correlated,they are perceived to be relatively big. Q1 Weak correlations Small barriers Q2 Weak correlations Big barriers Strong Q3 Strong correlations Small barriers Focus on these barriers. They are strongly correlated and are perceived to be small. Decrease these barriers may help increase interest in DR Q4 Strong correlations Big barriers Focus on these barriers. They are strongly correlated and are perceived to be relatively big. Small Barrier Big

13 Correlation 0.00 Weak Industrial Voluntary Contractual Availability of metering Working with outside vendors or contractors Availability of monitoring software Inability to gain consensus among decision-makers Support from key people from within your organization Strong Small Barrier 13 Big

14 Correlation 0.00 Weak Industrial Voluntary Contractual Case studies could help Case studies could help demonstrate how operations might be adjusted to facilitate participation Availability of metering Availability of monitoring software Shifting employee schedules Availability of staff to oversee energy management Strong Small Aggregators have the potential to overcome these barriers Barrier 14 Big

15 Commercial & Medium Size Business Usage Profile Knowledge of Peak Energy Load Unaware 74% Aware 26% Energy as % of Operating Costs 56% Up to 20% NAICS Codes 42, 44, 45, 56 14% 12% 21% to 40% Own 60% Rents 37% (n=112) Pays Bill 98% (n=41) 18% 41%+ (Don't Know) Contact with... OPA Aggregator to to to to 50 Up to 40 4% 5% 5% Outsources Energy Saving Management 24% Work Hours per Week 14% 14% Load Shift Potential Estimated Cut (n=94) 6% 21% Don t Know 16% 25% 23% 3 3 Monthly Weekly Daily Hourly - Often Square Footage* Up to 50,000 50, , , , ,001 1,000,000 1,000,000, % Up to Monitoring of Energy Usage Internal 60% 3 rd Party 9% 1% 3% 4% 47% 32% 14% 6% 1% Current Peak Action Employees* 36% 27% 23% 14% 53% Current Change 13% Considering Change 19% (n=21) Past 3 Years Energy Efficiency Improvements 79% Peak Actions 20% Awareness of DR (n=75) General Awareness Past Participation 68% 5% Heard of OPA s DR Program DR-1 DR-2 DR-3 9% 7% 7% up to 6 mo.s 19% 6 mo.s to 1 yr 10% 1+ yr to 2 yrs * No Significance Testing Conducted 10% 5% 2 yrs to 3yrs (Don't Know) 15

16 Recommendations from Study Decision Making primary barrier to all interested sectors Collateral to help stakeholders speak to one another Workshops to help promote and educate on DR program options Greatest opportunity with Institutional Develop leadership challenges or initiatives Assistance required in identifying load shifting opportunities Develop case studies and best practices Must see it for themselves and learn from similar firms Metering remains a barrier, but opportunities exists Consider meter payment options Paid by aggregators; incurred cost by Program

17 ANY QUESTIONS? Nik Schruder, P.Eng., CEM, CMVP Evaluation Manager Ontario Power Authority 120 Adelaide Street West, Suite 1600 Toronto, Ontario M5H 1T1 T

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