# City of Ann Arbor 2013 Sanitary Sewage Wet Weather Evaluation Project Footing Drain Disconnection (FDD) Survey Results January 24, 2014

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2 II: Survey Statistics A. Total surveys completed 2350 surveys mailed 850 responses 133 completed online; 717 returned by mail 36% response rate (Note: typical response rate for a municipal survey ranges from 20% to 40%.) B. Validity of survey results Confidence level that the sample results represent responses from the entire set = 99% Margin of error = 3.6% +/- C. Geographic dispersion of responses. TBD. Respondent addresses are being correlated. II. Results from the FDD Survey Question #1: Address of residence - entered into the database for analysis along with names and s as provided. Question #2: Did you live in the residence PRIOR to the sump pump installation. Yes = 715 respondents or 84% No = 133 respondents or 16% Question #3: Overall level of satisfaction regarding sump pump installation. Very Satisfied = 28% Satisfied = 42% Dissatisfied = 13% Very Dissatisfied = 8% Don t know = 9% Key Finding: While the majority of survey respondents report satisfaction or neutral feelings regarding their sump pump installation, about 21% of respondents report feeling degrees of dissatisfaction with the installation FDD Survey Results Report 2

3 Question #4: I would recommend a sump pump installation to a neighbor: Strongly Agree = 21% Agree = 24% Neutral = 31% Disagree = 12% Strongly Disagree = 12% Key Finding: 45% would recommend a sump installation to a neighbor. This is almost twice as many as those that would not. Question #5: Did the residence experience sanitary sewage backups in the basement PRIOR to footing drain disconnection? Yes = 16% No = 65% Don t Know = 19% Key Finding: 134 of 850 or 16% of respondents reported experiencing sanitary sewage backups PRIOR to FDD/sump pump installation. Question #6: If the answer to #5 was YES, the total restoration costs listed by those who experienced sanitary sewage backups. Total costs = \$310,150 for 90 respondents 2013 FDD Survey Results Report 3

4 Question #7: Has the residence experienced sanitary sewage backups in the basement AFTER footing drain disconnection? Yes = 9% No = 84% Don t Know = 7% Key Findings: 100 of the 134 respondents that reported experiencing sanitary sewage backups PRIOR to FDD/sump pump installation did NOT experience them after FDD/sump pump installation. 34 of the 134 continue to have sanitary sewage backups. 42 respondents that did not have sanitary backups BEFORE FDD experienced them AFTER FDD. Question #8: If answer to #7 is YES, indicate dates / costs Total costs = \$66,470 for 67 respondents 2013 FDD Survey Results Report 4

5 Question #9: Did the residence experience water flooding/seepage/dampness in the basement PRIOR to footing drain disconnection? 426 respondents had water BEFORE FDD Note: respondents could indicate more than one item. Question #10: If boxes were checked in Question #9, was your basement damaged PRIOR to the FDD? Key Finding: Yes = 154 respondents or 36% No = 274 respondents or 63% Key Finding: 426 respondents, 50% of the total sample, reported experiencing water flooding/seepage/dampness BEFORE FDD FDD Survey Results Report 5

6 Question #11: Did the residence experience water flooding/seepage/dampness in the basement AFTER footing drain disconnection? Key Findings: 106 respondents who reported no flooding/seepage/dampness BEFORE FDD said they did experience flooding/seepage/dampness AFTER FDD. 247 respondents who had experienced flooding/seepage/dampness BEFORE FDD CONTINUED to experience flooding/seepage/dampness AFTER FDD. 353 respondents had water AFTER FDD. Note: respondents could indicate more than one item. Of the 495 respondents who reported NO water flooding/seepage/dampness AFTER FDD, 178 respondents HAD reported water flooding/seepage, dampness BEFORE FDD. Totals: 278 respondents reported RELIEF from sanitary and/or water issues after FDD. 148 respondents reported NEW sanitary and/or water issues after FDD FDD Survey Results Report 6

7 Question 12: Total restoration costs for water flooding/seepage/dampness AFTER footing drain disconnection. Total restoration costs = \$456,000 (158 respondents reporting) Key Finding: The average restoration cost was \$3,297. Question #13: Any non-restoration costs incurred since sump pump installation? 346 Respondents out of 850 Replacing sump pump(s) \$67,680 Replacing sump pump check valve \$2,913 Adding battery and/or water siphon backup \$92,494 Relocating sump pump \$1,750 Interior modifications to conceal sump pump, etc. \$24,646 Landscaping repair \$52,809 Additional power generator \$107,997 Other costs related to the sump pump installation \$195,064 Total: \$545,353 Question #14: How has the installation of a sump pump affected your peace of mind? 15% 20% 26% 24% 15% Key Finding: Almost 40% reported some or significant increase in anxiety FDD Survey Results Report 7

8 Question #15: Distribution of concerns about sump pumps. Answer Options Not concerned Concerned Very concerned Sump pump malfunction. 31% % % Lack of a backup system. 47% % % Replacing sump pump. 41% % % Water flooding from sump pump hole. 53% % % Disrupted my basement design/style. 72% % % - 90 Reduction in property value due to sump pump. 67% % % - 76 Noise from the pump. 73% % % - 60 Going up and down stairs to check on sump pump. 73% % % - 60 Question #16: Does your sump pump have a backup system? No = 41% Battery = 36% Water Siphon = 13% Other = 5% Key Finding: Almost half of survey respondents don t have a backup system FDD Survey Results Report 8

9 Question #17: Frequency at which sump pump operates? Wet Periods Very Often/Often = 79% Not Very Often/Never = 21% Dry Periods Very Often/Often = 13% Not Very Often/Never = 87% Question #18: Is there an air gap between the two pipes? In addition to these results, there are five mentions of an air gap in the 307 comments, with the majority of those stating that they are not sure whether their home has one and would like someone to check their connection FDD Survey Results Report 9

10 Distribution of Survey Comments: 398 Survey respondents provided comments - Total includes comments for Questions 14 and 19 Comments* were categorized as follows: Comment Categories: 1. Installation Issues = 50 (13%) 2. Operations & Maintenance Issues = 60 (15%) 3. Water/Sanitary Backups = 69 (17%)* 4. Comments of Dissatisfaction/Misc. = 131 (33%) 5. Requests for Help = 17 (4%) 6. Comments of Satisfaction/Misc. = 71 (18%) * Any comment mentioning water/sanitary backup in the basement was put in Category # FDD Survey Results Report 10

14 44. Do I need the air gap for my connection outside? 45. Regarding #12 & #13, haven't incurred costs YET because we haven't dealt with it yet but will need to - sump pump was located in finished area of basement instead of unfinished area - we were not consulted. Will need to have backup system (did research when first installed - no good options and all costly!) Will need to somehow "box out" sump pump area or relocate because it's an eyesore and in carpeted area not near a drain - a big problem if leaks or backs up - will need to replace carpet and repair damaged landscaping. Caused problems that take effort and money to deal with when we never had problems in the first place! 46. Gravity drainage, which is what used to be in our house, is always best. The sump pump basin is not large enough and was not installed low enough in the ground to prevent water pooling in the crawl space - a major problem. 47. Should I be concerned that there is no air gap where the pipes connect? 48. I have an air gap question, please contact me. 49. Unfortunately, this is a program that was necessitated by poor, unconscionable choices by the city decades ago. Who in their right mind would have allowed drained storm water into the sanitary sewers? Now people have to use sump pumps, which so prone to failure, either mechanical or loss of power (which typically happens during big storms. Backup systems are not reliable, and they make the sump covers even less radon tight which may cost lives from radon caused lung cancer. Poor quality work seen. Covers are not radon tight in addition. Cannot see through opaque cover simply. 50. Prior to having the disconnect and sump pump installation, we paid to have all the footing drains dug up and replaced on the south and east side of the house. These were tied to an internal drain tile that drained by gravity from sump crock (ceramic) into the sanitary sewer. Everything was dry after that. No one else on the street was disconnected. My neighbor, therefore discharges into my side yard and the whole neighborhood drains downhill into my basement. So the gravity discharge to the sewer was disconnected and replaced by a sump pump and it runs constantly in the spring. My neighbor discharges into a garden also known as a mosquito pit. Also, a sump discharges at our property line and drains eventually into my basement. Why wasn t she disconnected? So whenever the power goes out which has happened numerous times, more than 10 times (several times for hours) without power! When power goes off we use a water hydraulic pump backup. This recently dislodged and stuck inside the float of the electric pump which then flooded the basement. So we can t have carpet in the basement and the peeling paint on the concrete floor is a mess. Here is the question: why can t we have a gravity system for backup during emergency power outage then use the electric sump for normal operation? This would solve the problem but it is not allowed. Page 4

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Harval Homes Custom Built Home Series TABLE OF CONTENTS Page 2 : Introduction Page 3 8 : Service Periods Page 9 : Owner s Responsibilities Page 10 : Scheduling A Repair Page 10 : Repairs After Warranty

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Understanding and Caring for Your Mound System Septic tanks with gravity flow leach fields have been used for many years in areas not served by public sewers. Unfortunately, not all soil and site conditions

### City of Hillsboro Inflow and Infiltration Elimination Program

City of Hillsboro Inflow and Infiltration Elimination Program Because of continuing problems with overloaded sanitary sewers, the City of Hillsboro is inspecting the sewer system in your neighborhood.

### Flooding - Worksheet 1-5

Flooding - Worksheet 1-5 1. Fascinating Facts 1 - Flooding in Scotland 2. Fascinating Facts 2 - Who does what 3. Fascinating Facts 3 - Preparing for a flood 4. Flood quiz 5. Flood quiz answer sheet Aims

### The operator will take brief details of your emergency and our call manager will be paged. The manager will call you back as soon as possible.

24 HOUR ANSWERING SERVICE The regular office hours at our firm are 9:00 am to 5:00 pm Monday to Friday. After these regular hours, the same telephone number is answered by a Telephone Answering Service,

### bout your HOUSE before you start Renovating Your Basement Moisture Problems

A bout your HOUSE before you start Renovating Your Basement Moisture Problems CE 28 c Condensation of cold surfaces, efflorescence Water leak in corner on floor Mold and decay on floor joists and sill

### Crepps Home Inspection

Crepps Home Inspection 651 Lincoln Drive Elizabethown, KY 42701 (270) 734-3845 www.crepps-hi.com jcrepps@yahoo.com Inspected By: Josh Crepps HI - 3058 Repair Report Prepared For: John & Jane Doe Property

### Berkeley CERT El Niño Flood & Landslide Planning Activity Guide

Berkeley CERT El Niño Flood & Landslide Planning Activity Guide A powerful El Niño is expected for the 2015-2016 winter season. Heavy rains increase the risk of flooding, landslides, power outages and

### School Construction Authority Architecture & Engineering

SCOPING GUIDELINES 1.0 GENERAL GUIDELINES 2.0 BUILDING ENVELOPE SCOPING GUIDELINES 3.0 CATEGORIES AND COMPONENTS: The Flood Elimination/Below Grade Capital Category may include some or all of the following

### UPCS in Pictures. Erosion. Pavement

UPCS in Pictures The following pictures are not all inclusive nor does it cover every deficiency. The pictures, however are some of the most commonly cited deficiencies on REAC inspections. Erosion The