Harval Homes Custom Built Home Series TABLE OF CONTENTS

Transcription

1 Harval Homes Custom Built Home Series TABLE OF CONTENTS Page 2 : Introduction Page 3 8 : Service Periods Page 9 : Owner s Responsibilities Page 10 : Scheduling A Repair Page 10 : Repairs After Warranty Period Page 11 : Exclusions Limited Warranty and Performance Standards EFFECTIVE AS OF MARCH 2015

2 INTRODUCTION Thank you for purchasing a Harval home. Whether we have built for you before or this is your first time working with us, this first page is a short introduction to new construction with Harval Homes. Our Focus is You We are a customer-focused construction company. With construction experience going back 30 years, you can be assured that our construction methods meet or exceed code and will provide you with a great home while our staff will do their best to provide you with customer-focused care. At its most basic level, we believe that a successful new home build comes down to three things: 1) Your builder delivers the home you expect, 2) You are kept informed throughout the process, and 3) You are taken care of beyond what you expect. During Construction While we hate to say it, very few construction projects go perfectly. Weather, human error, customer-driven plan changes; a number of things can come up that create unexpected situations or delays. If this happens on your job, take heart, because we see unexpected situations as opportunities to step back and look for ways to make your home better. Dropping In On Your Home During Construction The construction of a new home is unique it is one of the only products that you purchase where you can watch it being created. This unique opportunity has its advantages and its disadvantages. The advantage is you can enjoy watching your design become real. The disadvantage is you may come on your site in the evening and see things that don t look right because they are unfinished. If this happens, don t worry, ask. While you can be assured that our construction experience will get it right, we always welcome your eyes on site, and we encourage you to contact your Production Manager with a call, text or . And when you are on site, always remember to wear proper footwear, watch out for nails, and wear a hard hat. WARRANTY OVERVIEW The warranty coverage on your home is a combination of a Harval Homes warranty, the Five Year Manitoba New Home Warranty as well as the product warranty administered by the supplier or manufacturer of the appliances, equipment and other components that go into the construction of your new home. We view your warranty in terms of what you can expect from us and what your home needs from you. None of the materials used in the construction of your home will last forever, however, most will last a long time if properly maintained. 2

3 WHAT YOU CAN EXPECT FROM HARVAL HOMES AT MOVE IN After you move into your new home, a Harval representative will walk-though your home with you to identify any areas that require attention. This agreed upon list between you (the homeowner) and Harval Homes will constitute the deficiency list which we will make every effort to look after as quickly as possible. WORKMANSHIP COVERAGE FOR THE FIRST TWO YEARS FOR CUSTOM BUILDS (DOUBLE INDUSTRY STANDARD!!) In addition to the one-year workmanship warranty and the five-year structural warranty you receive through us as a Manitoba New Home Warranty builder, FOR OUR CUSTOM HOME BUILDS, Harval will add a second year of comprehensive workmanship warranty to your coverage doubling the industry standard. We will look after any workmanship item not found to be the result of normal wear-and-tear or not found to be the result of owner neglect. YEARS THREE TO FIVE After the second year, for the next three years Harval will still be here for you to coordinate the work for any performance concerns you may have. We will make the necessary calls, and where required, guide you to the proper paperwork. We will also, when requested, prepare a quote for required work that does not fall under the product/manufacturers warranty (e.g. hot water tank replacement). THAT S FIVE YEARS OF CARE AND ATTENTION AFTER YOU MOVE IN! For service issues that arise during this period, an can be sent to service@harvalhomes.com. In an effort to minimize service charges, we will provide direction over the phone as to how to address the problem. For service items that require an onsite review, our fee is $40 plus mileage of $0.24/km for locations that extend beyond 20 km from the offices of Harval Homes in Winkler. This fee will be waived for service items found to be covered under the Harval warranty. EXCLUSIONS Issues arising from the following are not covered under warranty: 1. problems resulting from the actions of the occupants of the home or visitors; 2. defects in materials, design and work supplied by the homeowner; 3. ordinary wear and tear; 4. alterations, deletions or additions made by the homeowner; 5. issues resulting from things owned by the owner. SERVICE TIME FRAMES Urgent Service Items* 48 hours or less depending on concern Move-in Items Within 2 weeks November to April Within 2 weeks May to October Within 4 weeks Urgent items include things like water leaks, faulty exterior door lock, etc. Service time frames do not include product ordering times, or seasonal items. 3

4 PERFORMANCE EXPECTATIONS Exterior doors (passage & garage doors), weather stripping and exterior handles. Given the extreme temperatures and wind pressure exterior doors can face, they can experience some warping. Manufacturer tolerance is typically ¼ or less due to temperature and humidity. For gap issues that result from a warp within the tolerance noted by the manufacturer, and that occur in the first year of possession, Harval will adjust the weather stripping to provide the best seal possible keeping in mind that doors that are adjusted too tight are difficult to close. Doors that have warped beyond manufacturer specified tolerance will be covered under the manufacturer warranty. The manufacturer warranty coverage and warranty period is detailed in the window and door section of your Home Owner s manual. Note: North and west facing doors can experience significant wind pressure on the prairies. On very windy days, the pressure on doors facing these directions will result in gapping. Some air infiltration is normal. North and west facing door handles can also experience frost build up on the inside during extremely cold and or windy days. This is not a product or workmanship issue but is the result of how a door handle is made. Unfortunately, door handles are not insulated and so cold air can meet warm air at the point of the handle causing moisture or even frost on the interior side of the door. This is a temporary problem reserved for extremely cold and or windy days and must be addressed by the homeowner by clearing the moisture as it collects. Keeping humidity levels in your home below 40% helps alleviate some of these issues. Wall cracks and nail pops. Wall cracks and nail pops are most often the result of expansion/contraction caused by extreme changes in temperature, changes in humidity and construction materials adjusting to the temperature and humidity settings in your home. In most cases, your home will adjust to conditions within the first year and so any cracks or nail pops that may appear will be taken care of at or around the one year anniversary of your new home completion. This is beyond what Manitoba New Home Warranty requires a builder to do. Paint Dark paint colours on walls that receive significant amount of natural light (in particular from the side) could show roller marks. These marks may not be a coverable item. 4

5 Siding/Fascia/Soffits/Trim Black fascia absorbs the most heat from the sun and shows the greatest amount of oil canning. As a result, its acceptable standard will be broader than that of lighter coloured fascia and repair or replacement will be at the discretion of your home s Production Manager. Material deficiencies (like uneven fading or spotting) will be covered under the manufacturers warranty with coordination through Harval Homes. Exterior Concrete cracking, blistering Exterior cracking that exceeds 9 mm in width or vertical offset, or blistering will be covered during the first two years from taking possession of your new home. Cracks in garage floors, walkways, driveways, patios, slabs and steps that exceed 9 mm in width or 9 mm vertical offset will be repaired using a method at Harval s discretion. The texture and color of concrete cannot be matched due to varying conditions and therefore, the matching of concrete color is not covered by warranty. Concrete surfaces should be free of salts (for ice), and excessive weight such as large trucks. Using any de-icing products (even those that say they are safe for concrete) may result in concrete problems that fall outside the scope of your warranty. Basement Leaks Basement leaks caused by landscaping or downspouts installed by the owner, the owner not using downspout extensions, failure of the homeowner to maintain proper grades or unusual storms are not covered by warranty. High humidity in a house can appear as moisture along the bottom of your basement walls in an unfinished basement. This is not a warranty item as it is a function of high humidity levels in the home. Basement Floor Cracks All concrete will experience cracking most cracking is minor and is the result of large areas of concrete shrinking as the concrete cures. Cracks in basement floors that exceed 9 mm in width or 9 mm vertical offset will be repaired using a method at Harval s discretion. The texture and color of concrete cannot be matched due to varying conditions and therefore, the matching of concrete color is not covered by warranty. 5

6 WARRANTY NOTE Six to eight weeks after move in, Harval Homes will provide a New Home Owner s Manual that will hold all your product and warranty information in one convenient place. OWNER RESPONSIBILITIES As mentioned earlier, we view warranty in terms of what you, our customer can expect from us and what your home needs from you. None of the materials used in your home will last forever, however, most will last a long time if properly maintained. The following are common areas of your home where your attention and responsibility is required in the care of your home. Neglect of your responsibility could void your warranty coverage for problems resulting from owner neglect. Humidity Control It is important to control the humidity in your home. In the winter, the best way to tell if your humidity is too high is to check your windows - if they have moisture build up ( sweating ), you should lower your humidity by adjusting your humidistat. Humidity should be set between 35% and 40%. During times of high humidity, when temperature is above zero, your humidistat will not be able to bring humidity down as the outside air is wet. During these times, the best way to address humidity is to keep windows closed and run your air conditioner. Note: High or low humidity can affect some types of flooring. Flooring issues relating to high or low humidity many not be covered under warranty through your flooring supplier. Note: High humidity in the garage can cause surface mold. When you see that the humidity is high, regulate the humidity by opening the window, leaving the garage door slightly open for a short period of time, or running the garage ventilator if one is part of your home package. Furnace Filter Your furnace filter should be checked at minimum once per month and replaced or cleaned every 3 months. A clogged filter will reduce the heating and cooling performance of your home (if you have AC), and can cause your furnace to shut down. Rule of Thumb hold your filter up to the light, if you can see through it, it s okay, if not, change it. Downspout Extensions You should always lead water away from your foundation. While drain tile is effective in moving water away from your home, Southern Manitoba has the ability to produce weather that can drop more water than your drain tile can handle. During times of heavy rain, downspout extensions are necessary to lead water away from your home. Downspout extensions are also important if you live on a slab-based home. Keeping moisture from settling underneath your slab will help prevent frost build up in winter that can cause settling and cracking in spring. 6

7 Sump Pump Check If you have a basement home, it is important to make sure your sump pump is on and working. Every spring you need to make sure it is plugged in and working. If there has been a lot of rain and you do not hear your sump pump running, it is a signal for you to check to make sure that it is on and operational. Your sump pump hose should also be disconnected for winter. Thermostat Your home s thermostat may be battery operated. Be sure to check it on an annual basis. Smoke and CO Alarm Your home s smoke/co alarm has a battery backup. Be sure that the batteries are not low. Concrete Concrete surfaces should be free of salts (for ice), and excessive weight such as large trucks. Using any de-icing products (even those that say they are safe for concrete) may result in concrete problems that fall outside the scope of your warranty. Seals around Doors and Windows In many cases, the seal used around doors and windows is caulk. This material will require annual inspection and replacement by the homeowner when it has given way. Watering Your Lawn Watering from yard and lawn watering devices should not come in contact with the structure of your home. While your home is built to withstand the common forces of nature, constant moisture contact from a sprinkler may cause water to hit your home at an unnatural angle causing a moisture problem that is outside the scope of your homes warranty. Water System Management Beyond the faucets that you use every day, there are numerous valves throughout your home. It is good practice to exercise valves on a regular basis so they remain smooth to operate when you need them to. At least once every 3 months, close and open the valves on your: Toilet water supply. Shut off valves under sinks or in your mechanical room. Main incoming water valve by the meter. Washing machine valves. Pressure relief valve on the hot water tank. Seek advise from your plumber on maintaining floor heating systems and valve management. * Always remember to disconnect your garden hose from outside hydrants prior to any freezing weather in fall. 7

8 FIVE YEAR MANITOBA NEW HOME WARRANTY As a Manitoba New Home Warranty builder, you are covered by their five-year coverage. While the details of the coverage are noted on the back of the new home warranty form, in summary, this coverage ensures that your home is built in accordance with the Manitoba Building code and: a) The Builder will repair defects in workmanship or materials in the construction of the home, and will repair or replace defective workmanship or materials supplied by the Builder where such defects become apparent with one-year from the date of possession; and b) The Builder will repair major structural defects in the home, which become apparent within the five-year period commencing on the date of possession. NEW HOME WARRANTY NOTE This summary is for information purposes only, the actual New Home Warranty Certificate carries the binding description of the coverage. SCHEDULING A REPAIR To schedule a repair, begin by sending an detailing the problem to service@harvalhomes.com. We will reply to your as quickly as possible with a target of between 1 and 2 business days confirming we have received your request and provide you with information relating to the review of your concern. For plumbing emergencies call the plumber used in your home. NOTE: Service calls for issues that are found to be a result of owner negligence or because of something they own will be subject to a service fee. REPAIRS AFTER THE WARRANTY PERIOD For service issues that arise after the warranty period, an can be sent to service@harvalhomes.com. We will schedule a review of your service concern and provide you with an estimate and timeframe to look after the concern. An onsite service review costs $40 plus mileage of $0.24/km for locations that extend beyond 20 km from the office of Harval Homes in Winkler. Prior to an onsite review, we will notify you if the issue falls outside the warranty service period and as such would be subject to service charges. EXCLUSIONS Issues arising from the following are not covered under warranty: 1. problems resulting from the actions of the occupants of the home or visitors; 2. defects in materials, design and work supplied by the homeowner; 3. ordinary wear and tear; 4. alterations, deletions or additions made by the homeowner; 5. or from things owned by the owner are not covered by warranty. While your home should not leak, exceptions might occur such as when a driving rain forces water into vents, windows or under doors (or when blowing snow swirls into attics through vents). Moisture issues occurring under these conditions may not be considered a warranty item. 8