SAN ANTONIO HOUSING AUTHORITY

Transcription

1 PROPOSAL FOR SAN ANTONIO HOUSING AUTHORITY Prepared by: Joanna B. Grogan San Antonio College Continuing Education 1300 San Pedro Ave. San Antonio, Texas 78212

2 Program Proposal Proposal for the following courses: Communication Skills for Leaders Learning to Lead

3 Communication Skills for Leaders Course Outline San Antonio College Continuing Education BMGT 1091 CIP: clock hours Course Description: Communication is a basic skill that affects all aspects of business life. Our words, gestures, appearance, and body language all "speak" volumes as to our intent, state of mind, and attitude. Learning to recognize these conscious and unconscious cues, as well as paying attention to others' signals, make us better communicators and leaders. The course will review the nine behavioral skills for effective communication, and ways you can improve in each area. This class awards.8 CEUs. Learning Outcomes:. Understand the importance of interpersonal communication skills to becoming a leader. Convey believability by ensuring the verbal, vocal, and visual elements of their communications deliver a consistent message. Replace negative or neutral habits with those that will improve their interpersonal effectiveness Course Requirements: Attendance: Regular and punctual attendance at all classes is required. Any student who is absent for any reason is responsible for work missed, if the student is retained in the class. Students must attend 80% of the scheduled class. Both tardiness and early departure from class are forms of absenteeism. The instructor establishes the policy regarding tardiness. In case of cancelled class due to inclement weather or other emergencies, every attempt will be made to reschedule classroom hours.

4 u_- Evaluation: Student's grade will be basedon:. Participation, including classdiscussionand outside assignments,if any.. Attendance. Test. A written or practical examination relating to courselearning objectives must be administered. Studentsmust scorea minimum of 70%. Studentsmay be administered one test retake in the caseof test failure, basedon the instructor's recommendation.. Grading: A = , B = 80-89, C = 70-79, N/R = scorenot recorded Classroom Conduct: All general and criminal laws of the State of Texas are directed by the Board of Trustees of the Alamo Community College District (ACCD) to be in full force on campus, or on the client's worksite in the event of contract training. Any recognized misconduct by students or faculty, including workplace violence, sexual harassment, violations of school or classroom policy or disruptive behavior is subject to administrative action by the Director, the Center for Professional Development and Continuing Education. Course Outline: 1. Keys to Effective Interpersonal Communication. The Significance of Believability. Verbal, Vocal, Visual Cues to Believability. Consistency = Believability. Making the Emotional Connection. Comparing the First Brain and the New Brain. Believing What We Like 2: Choosing Positive Communication Habits. Behavioral Skills for Interpersonal Effectiveness. Understanding Habitual Behaviors. Changing Your Habits. The Four Stages of Learning. The Four Stages of Speaking. Using Video Feedback to Change Personal Perceptions

5 ~--~-- ~~~~ 3: Developing the Nine Behavioral Skills. Behavioral Skill #1: Eye Communication. Aiming for Involvement with Your Listener. Eye Communication Patterns in Business. Behavioral Skill #2: Posture and Movement. Keys to Effective Posture and Movement. Behavioral Skill #3: Gestures and Facial Expressions. Keys to Effective Gestures and Facial Expressions. Improving Your Gestures and Facial Expressions. Behavioral Skill #4: Dress and Appearance. Keys to Effective Dress and Appearance. Behavioral Skill #5: Voice.and Vocal Variety. Keys to Effective Voice and Vocal Variety. Behavioral Skill #6: Language, Nonwords, and Pauses. Keys to Effective Use of Language and Pauses. Behavioral Skill #7: Listener Involvement. Keys to Effective Listener Involvement. Involving Listeners with Your Speaking Style. Involving Listeners Through Interaction. Involving Listeners with Content. Behavioral Skill #8: Humor. Keys to Effective Use of Humor. Behavioral Skill #9: The Natural Self. Keys to Being Your Natural Self. Learning like a Juggler

6 n --- u- ---uu Learning to Lead Course Outline San Antonio College Continuing Education BMGT 1091 CIP: clock hours Course Description: Most managers would prefer to be known as excellent leaders rather than excellent managers. Topics include understanding the sources ofleadership power, the primary ways to handle resistance to change, the difference between managers and leader/managers, and developing and communicating your vision. This class awards.8 CEUs. Learning Outcomes:. Understand the qualities that make good leaders. Understand the role of leadership power in getting work done through others. Understand the importance of developing a vision and following it through. Understand tools for managing change effectively. Understandthe strategiesforleadingpeopleto worktogethereffectivelyas a team Course Requirements: Attendance: Regular and punctual attendance at all classes is required. Any student who is absent for any reason is responsible for work missed, if the student is retained in the class. Students must attend 80% of the scheduled class. Both tardiness and early departure from class are forms of absenteeism. The instructor establishes the policy regarding tardiness. In case of cancelled class due to inclement weather or other emergencies, every attempt will be made to reschedule classroom hours.

7 Evaluation: Student's grade will be based on:. Participation, including class discussion and outside assignments, if any.. Attendance. Test. A written or practical examination relating to course learning objectives must be administered. Students must score a minimum of 70%. Students may be administered one test retake in the case of test failure, based on the instructor's recommendation.. Grading: A = , B = 80-89, C = 70-79, N/R = score not recorded Classroom Conduct: All general and criminal laws of the State of Texas are directed by the Board of Trustees of the Alamo Community College District (ACCD) to be in full force on campus, or on the client's worksite in the event of contract training. Any recognized misconduct by students or faculty, including workplace violence, sexual harassment, violations of school or classroom policy or disruptive behavior is subject to administrative action by the Director, the Center for Professional Development and Continuing Education.. Course Outline: 1. Exploring Your Leadership Potential. Differentiating Leaders from Managers. Assessing Your Readiness for Leadership. Developing Your Personal Management Practices 2: Being Your Personal Best. Rethinking Leadership Traits. Understanding and Using Leadership Power. Wielding Role Power Judiciously. Avoiding the Pitfalls of Role Power. Defining Relationship Power. ManagingYour"Chip"Account. Realizingthe Powerof Knowledge. Communicating Confidence Through Non-Verbal Cues. Projecting a Leadership Attitude

8 3. Being a Visionary. Knowing Where You Are Going. Avoiding the Roadblocks in the Details. Making Decisions According to Your Vision. Communicating Your Vision. Working with Stakeholders. Creating Goals to Reach Your Vision 4. Being a Change Agent. Leading People Through Change. Assessing Potential Organizational Change. Understanding the Human Response to Change. Recognizing Project vs. Cultural Change. Managing Change Effectively. Developing a Culture for Change and Learning. Keeping Current with Continuous Learning. Fostering Ongoing Improvement in the Workplace 5. Being a Team Leader. Bringing People Together into Teams. Assessing Team Effectiveness. Working Toward Common Goals. Knitting Together Varied Responsibilities. Developing the Human Side of Teams. Turning Conflict into Team Cohesiveness. Setting the Tone for Resolving Conflict Productively. Describing vs. Evaluating Others' Behavior. Discerning Content Conflicts vs. Relationship Conflicts. Refraining from Conflict in Writing. Promoting Direct Communication Among Team Members. Increasing Trust Within the Team

9 General Information Instructional Costs: Communication Skills for Leaders Learning to Lead $45 per person $45 per person Minimum enrollment is 10 students Delivery Schedule: To be determined. Class Location: To be determined. Instructional Material: San Antonio College Continuing Education will provide instructional handout material or provide the textbook information for purchase by San Antonio Housing Authority. Course Supervision: Joanna Grogan will be your contact person and will supervise all phases of program delivery. You may reach Ms. Grogan at or The course instructor is approved to teach by the Alamo Community College District (ACCD) Board of Trustees, and The Texas Higher Education Coordinating Board.