financial services guide (FSG)

Transcription

1 financial services guide (FSG) What this document is about This Financial Service Guide (FSG) is an important document that you should read and ensure you understand. It explains: PART 1 - Issued 28 March 2013 PART 2 Issued 08 April 2013 who is The FinancialLink Group Pty Ltd who is your financial planner overview of financial services offered what services do they provide who is responsible for advice given to you what is the process for financial advice dispute resolution procedure what are the fees and charges Prepared and issued by The FinancialLink Group Pty Ltd ifinancial Corporate Pty Ltd ABN ABN AFSL ACN Corporate Authorised Representative of The FinancialLink Group Pty Ltd Head Office: Level 1, 90 Vulture Street, West End, QLD 4101 Registered Office: Suite 12, 83 Mill Point Road, South Perth WA 6151 Office Address: Suite 2, 40 Hasler Road, Herdsman WA 6018 Telephone: Telephone: (08) Part 1 Version & Part 2 Version Page 1 of 11

2 Financial Services Guide Part 1 of 2 issued on 28 March 2013 WHAT IS A FINANCIAL SERVICES GUIDE? The main purpose of the Financial Services Guide (FSG) is to give you an overview of the financial services that are being offered. It contains important information about: the services that you are offered; how your adviser and The FinancialLink Group Pty Ltd are paid; any potential conflict of interest that we may have, and the internal and external dispute resolution procedures including how you can access them. The Financial Services Guide (FSG) is made up of two parts. This is Part One and the Adviser Profile that is attached forms the second part of this guide. The Adviser Profile provides details about your adviser. Any reference to adviser includes the adviser s company if the adviser is part of a company. If the profile is not attached please ask the adviser for this profile or contact The FinancialLink Group s Head Office whose contact details are in the next section. When your adviser gives you personal financial services advice you are issued with a document called a Statement of Advice. Personal Financial Services advice is advice that takes into account one or more of your objectives, needs and financial situation. To make sure that the advice is in your best interests; your adviser must make reasonable enquiries about your objectives, financial situation, needs and relevant circumstances. In the Statement of Advice your adviser will tell you about: the advice and the basis on which it is given; the fees and brokerage; any associations that we have with Financial Services Product Issuers or other parties that may have influenced the advice given to you. If your adviser provides you with subsequent additional related advice, after previously giving you a Statement of Advice, you may receive written confirmation of that advice in a Record of Advice. If your adviser recommends to you a particular Financial Services Product you will also be given information about that particular product using a Product Disclosure Statement. This will help you make an informed decision about that product(s). WHO IS RESPONSIBLE FOR PROVIDING THE FINANCIAL SERVICES? Your adviser is an authorised representative of The FinancialLink Group Pty Ltd (herein known as The FinancialLink Group) and provides financial services on behalf of The FinancialLink Group. The FinancialLink Group is the holder of an Australian Financial Services Licence and is therefore responsible for the financial services provided, including the distribution of this Financial Services Guide (FSG). The FinancialLink Group s details are: Name & ABN: The FinancialLink Group Pty Ltd ABN Licence: Australian Financial Services Licensee Number: Head Office: Level 1, 90 Vulture Street, West End, Qld 4101 Postal Address: PO Box 5283, West End, Qld Tel: Web: The FinancialLink Group has adopted the Association of Financial Advisers Ethical Standards with which all our advisers must comply. WHAT KINDS OF FINANCIAL SERVICES ARE YOU AUTHORISED TO PROVIDE ME AND WHAT KINDS OF FINANCIAL PRODUCT/S DO THOSE SERVICES RELATE TO? The FinancialLink Group is authorised to provide product advice on and to deal in the following classes of products: Deposit and payment products limited to; basic deposit products and deposit products other than basic deposit products. Debentures, stocks or bonds issued or proposed to be issued by a government. Life Products including: Investment Life Insurance Products, and Life Risk Insurance Products. Interests in managed investment schemes including: Investor directed portfolio services. Retirement savings accounts ( RSA ) products (within the meaning of the Retirement Savings Account Act 1997). Securities. Standard Margin Lending Facility. Superannuation. Your Adviser may only be authorised to provide advice in some of the above areas. Please refer to the Adviser Profile which sets out those areas your Adviser is authorised to provide you with advice and recommendations. Part 1 Version & Part 2 Version Page 2 of 11

3 Please note that only products approved by The FinancialLink Group may be recommended by the adviser. Any advice that you receive, and subsequently implement, from your adviser may need to be reviewed on a regular basis to ensure that the advice continues to remain relevant to your circumstances. Ongoing servicing and advice is available from your adviser and is strongly recommended. DO YOU HAVE ANY RELATIONSHIPS OR ASSOCIATIONS WITH FINANCIAL PRODUCT ISSUERS? The FinancialLink Group is independently owned and operated, having no ownership ties with any life companies, financial institutions or banks which might reasonably be expected to be capable of influencing us in the provision of services. TFLG is a shareholder in Personal Choice Management Pty Ltd (PCM) who is the owner of the Personal Choice Private (PCP) product offered in the PCP/Asgard Public Disclosure Document. PCM meets the costs of the services provided by the Administrator and the Trustee and is thereby entitled to receive an administration fee of up to 1% from investors for such services based on a formula which relates to the total funds under management (FUM). PCM shareholders are entitled to receive a dividend/capital (if any) based on the success of PCM which is not related to the returns on, or performance of, clients capital. WHAT INFORMATION SHOULD I PROVIDE TO RECEIVE PERSONALISED ADVICE? You need to provide us with a list of your personal objectives, details of your current financial situation and any relevant information so that we can offer you appropriate advice. You have the right not to tell us; however, if you do not, the advice you receive may not be appropriate to your needs, objectives and financial situation. If you do not obtain advice, you face the risk that the product(s) that you select will not fully take into account your objectives, financial situation and/or needs, and may not be appropriate to your situation. If you do not wish to receive our advice, we may deal on your behalf by carrying out your instructions. This is known as a No Advice Transaction Only situation and you will be asked to sign a No Advice Acknowledgement at that time. You should thoroughly read the information and warnings contained in the applicable Statement of Advice, Record of Advice, No Advice Acknowledgement and any Product Disclosure Statements before making any decision relating to a financial services product(s). WHAT INFORMATION DO YOU MAINTAIN IN MY FILE AND CAN I EXAMINE MY FILE? Your adviser maintains a record of your personal profile including details of your objectives, financial situation and needs. Your adviser also maintains records of any recommendations made to you. We are committed to implementing and promoting a privacy policy that will ensure the privacy and security of your personal information. It can be accessed via our website and a copy of our privacy policy is also available on request. If you wish to examine your file please let your adviser know, and arrangements will be made for you to do so. HOW CAN I GIVE YOU INSTRUCTIONS ABOUT MY FINANCIAL PRODUCT/S? You may give your instructions to your adviser during meetings, by telephone, fax or other means such as e mail. In some cases written confirmation may be required. You may also be required to complete and return certain documents. Please note that our advisers (authorised representatives) are not allowed to be an attorney in a Power of Attorney on behalf of any client. HOW WILL I PAY FOR THE SERVICES PROVIDED? We may receive a payment called brokerage (commission), which is paid to us by product issuer(s), alternatively you may pay a fee for service or a combination of both fee for service and brokerage. Your adviser will discuss with you the options available. The following briefly explains the different payment options that you could pay for the services provided: Fee for Service This is based on both the time spent working on your situation and the complexity of it, and includes such areas as Interviews/Discussions, Collection of your Personal and Financial Information, Research, The Preparation of the Statement of Advice, and Implementation of any product(s)/solutions that you select. All fees are payable to The FinancialLink Group, and are inclusive of GST. Should you decide not to implement any product(s)/solutions the Fee for Service is still payable in full. Upfront Brokerage (Commission) These are one off payments payable when the product is contracted or issued. The brokerage is deducted by the product issuer from the amount invested and/or premium, and is paid to The FinancialLink Group who then pays a percentage of the brokerage to your adviser or the adviser s company if applicable. Part 1 Version & Part 2 Version Page 3 of 11

4 Ongoing Brokerage (Commission) These are paid to The FinancialLink Group whilst you hold a product with the product issuer as part of their on going charges. The FinancialLink Group then pays a percentage of the brokerage received from the product issuer to your adviser. Portfolio Review/Management Fee A review fee may be charged to review your Statement of Advice and Portfolio to ensure that the financial strategies and products remain appropriate to your needs. The review fee can be charged as Brokerage and/or Fee for Service. All fees and/or brokerage charged will be fully detailed in the Statement of Advice that you receive before you decide how to proceed with the recommended advice. Where a Fee for Service is payable, an invoice will also be issued to you. HOW ARE ANY COMMISSIONS, FEES OR OTHER BENEFITS CALCULATED FOR PROVIDING THE FINANCIAL SERVICES? All fees, commissions and brokerage payments received for the financial services provided are paid to The FinancialLink Group. Generally the brokerage payment we receive will be based on the amount you pay. The FinancialLink Group retains a percentage of these payments ranging from 0 to 30%, and forwards the balance to your adviser. Any reference to adviser includes the adviser s company if the adviser is part of a company. Whilst full details of the fees, commissions and brokerage payments will be in the Statement of Advice, the following example illustrates how the brokerage/commission remuneration system works based on 20% retained by TFLG. The following is an example of investment Brokerage in action: This example is based on an initial investment amount of $10,000 and maintaining an amount invested of $10,000. We will assume that the upfront brokerage is 4% with an ongoing brokerage of 0.5% pa, and The FinancialLink Group retains 20% of these payments and passes the balance to the adviser. The percentage amount that The FinancialLink Group retains depends on the agreement between them and the adviser. The correct details will be in the Advice document given to you at that time. The FinancialLink Group will receive an Upfront brokerage of $400 ($10,000 x 4%), and passes $320 ($400 less 20%) to the adviser. In addition to the upfront brokerage payment, The FinancialLink Group will also receive a renewal brokerage of $50 ($10,000 x 0.5%) each year for as long as you hold the product. $40 ($50 less 20%) is passed to the adviser. When a Life Insurance Company product has been recommended the Product Issuer will pay The FinancialLink Group Initial Brokerage/Commission. This Brokerage/Commission can range from 0% to 135% of the first year s premium. In second and subsequent years the Life Insurance product provider will also pay The FinancialLink Group ongoing renewal brokerage/commission as long as the product premiums are paid. This brokerage/commission can range from 0% to 45%. The following is a working example of life insurance brokerage, and is based on a first year s premium of $1000, and a renewal premium of $1000. We have assumed a first year s brokerage rate of 110%, and a renewal brokerage rate of 12%, with the adviser receiving 80% of the total brokerage paid to The FinancialLink Group. The percentage amount that the adviser receives depends on the agreement between them and The FinancialLink Group. The correct details will be in the Advice document given to you at that time. In the first year The FinancialLink Group receives $1100 brokerage ($1000 x 110%), and pays $880 (80% of $1100) of the total brokerage to the adviser. In the second and subsequent years The FinancialLink Group receives $120 ($1000 x 12%) brokerage, and pays $96 (80% of $120) of the total brokerage to the adviser. The FinancialLink Group and its advisers may also receive other benefits from product providers such as, for example, tickets to sporting events, professional development forums, business lunches, sponsorship and promotional material. The FinancialLink Group and its advisers are required to record such benefits that are valued at $300 and over per transaction in their respective Public Register. You can request a copy of any of these registers at any time. At all times The FinancialLink Group, its staff and representatives believe that products should only be recommended to suit a client s best interests, needs and objectives. To ensure that recommendations are free from any sort of undue influence, The FinancialLink Group, its staff and its representatives/advisers are not permitted to receive any form of payment and/or benefit that could actually, or has the potential to, influence/prejudice the advice given to you. In all cases, payments and benefits are fully disclosed to you at the time the adviser provides you with personal advice (via the Statement of Advice or Record of Advice), or when the adviser executes a transaction on your behalf. When the adviser gives you a Statement of Advice or Record of Advice, it will include specific details and dollar amounts of what fees the adviser may charge you; when you have to pay those fees; any payments made to us by a Financial Product issuer/s and what payments we make to the adviser, together with any other benefits that the adviser may receive. WILL ANYONE BE PAID FOR REFERRING ME TO YOU? Where you have been referred to the adviser by someone else, the adviser may pay that person a fee or commission in relation to that referral. If that happens, the adviser will tell you in the appropriate Statement/Record of Advice who will receive that fee or commission and the amount that they will receive. Please note that such payments are not an additional charge to you. Part 1 Version & Part 2 Version Page 4 of 11

5 WHEN THERE IS A REFERRAL TO ANOTHER SERVICE PROVIDER In making any referral to another service provider The FinancialLink Group, its staff and representatives/advisers do not advise or represent that their products and/or services are right for you and take no responsibility for the products and services that they may provide to you. You need to make your own decision based on the information that they provide. WHAT INFORMATION DO I HAVE TO PROVIDE TO IMPLEMENT A DESIGNATED SERVICE E.G. AN INVESTMENT PRODUCT? The Anti Money Laundering and Counter Terrorism Financing (AML/CTF) Act 2006 is the regulation of financial transactions in a way that will help detect and prevent money laundering and terrorism financing. Anti money laundering and counter terrorism financing laws are designed to establish an audit trail, or transaction history, which provides evidence linking criminal acts and their organisers. These audit trails can produce vital leads to the authorities in the detection and investigation of criminal activities. As a reporting entity, we have in place programs and mechanisms for the ongoing monitoring of both new and existing customer activity and the reporting of any suspicious matters. As a result of the Act, by law, you may be required to be identified and/or re identified before implementing a designated service under the legislation. What this means to you is that you may be required to produce documentary evidence to confirm your identity. The nature and extent of the evidence required depends on the type of customer that you are e.g. individual, company, trust etc. Your adviser will explain the requirements to you when appropriate. WHAT SHOULD I DO IF I HAVE A COMPLAINT? If you have any complaints about the service provided to you, you should take the following steps. Contact your adviser about your complaint. If your complaint is not resolved within 5 days, please contact The FinancialLink Group on or put your complaint in writing and send it to our postal address which is: The FinancialLink Group Pty Ltd, PO Box 5283, West End, Qld We will try and resolve your complaint quickly and fairly. If your complaint is not resolved within 45 days, you can report your complaint to the Financial Ombudsman Service (FOS) of which we are a member. They can be contacted by: Tel: Fax: info@fos.org.au Website: Mail: Financial Ombudsman Service, GPO Box 3, Melbourne, Victoria 3001 The Australian Securities and Investments Commission (ASIC) also has an Info phone line that you can use to obtain information about your rights, and their contact number is HOW DOES YOUR PROFESSIONAL INDEMNITY INSURANCE WORK? The FinancialLink Group holds Professional Indemnity (PI) Insurance that complies with s912b of the Corporations Act. The PI Insurance covers loss or damage suffered by retail clients due to breaches of obligations by the licensee The FinancialLink Group, its employees and representatives e.g. for negligent, fraudulent or dishonest conduct. The PI Insurance also covers claims in relation to the conduct of its representatives and employees who no longer work for the licensee, but who did at the time of the relevant conduct. The compensation requirements are not, for example, intended to cover: (a) product failure or general investment losses; (b) all possible consumer losses relating to financial services; (c) claims for loss solely as a result of the failure (e.g. through insolvency) of a product issuer (i.e. it is not intended to underwrite the products of a product issuer); or (d) a return on a financial product that has not met expectations. ANY FURTHER QUESTIONS If you have any further questions about the financial services The FinancialLink Group provides, please contact your adviser. PLEASE RETAIN THIS DOCUMENT FOR YOUR REFERENCE AND FOR ANY FUTURE DEALINGS Part 1 Version & Part 2 Version Page 5 of 11

6 Financial Services Guide Part 2 of 2 Adviser Profile issued on 08 April 2013 This Adviser Profile is Part 2 of the Financial Services Guide (FSG) and provides you with further information about your Authorised Representatives of The FinancialLink Group Pty Ltd (TFLG). The Adviser profile must be read in conjunction with Part 1 of the FSG, and if Part 1 is not attached please ask the adviser for this profile or contact The FinancialLink Group s Head Office on Your adviser is from ifinancial Corporate Pty Ltd ACN , ABN trading as ifinancial Solutions whose Australian Securities and Investments Commission (ASIC) number is ifinancial Solutions is a Corporate Authorised Representative of The FinancialLink Group. The following advisers have been authorised by The FinancialLink Group and work with ifinancial Solutions. Brian Williams Director ifinancial Solutions Financial Planner Specialist SMSF Adviser (SSA ), Diploma Financial Planning, Diploma of Education, Fellow AFA ASIC Authorised Representative number: Brian is an industry professional with over 45 years experience in the areas of financial planning, corporate superannuation, Self-Managed Superannuation and life and business insurances. Brian was a founding Director of the Self-Managed Superannuation Funds Professionals Association of Australia (SPAA), an organisation focused on setting the standards for professional advising in the area of Self-Managed Superannuation Funds. Brian s primary role is working with clients to design strategies for estate planning, investment portfolios, constructing member effective SMSF and Corporate Superannuation funds and advising clients on appropriate utilisation of insurance products to suit specific client needs. Owen Cook Director, Managing Partner ifinancial Solutions Financial Planner Advanced Diploma Financial Services (Financial Planning) ASIC Authorised Representative number: Owen specialises in Corporate Superannuation, Risk Insurance and personal Financial Planning. Owen s experience spans over 25 years in the roles of General Manager and Director within multinational corporations. Owen prides himself in building a reputation for quality service with a focus on customer relationship management. Julie Williams Director, Managing Partner ifinancial Solutions Financial Planner Bachelor of Business, Advanced Diploma Financial Services (Financial Planning), Mortgage Broking Cert IV ASIC Authorised Representative number: Julie is a highly qualified strategist with experience in financial planning and other service industries. Focused strategies are offered for Self- Managed Superannuation, Mortgages (including Limited Recourse Borrowing Arrangements for borrowing within super), Personal Financial Planning, Tax Efficient Investments and Insurance. Research, analysis and consultative solutions are skills developed servicing corporate clients and individuals during the past 18 years of providing corporate / personal financial services. Lindsay Byrne Practice Manager, Senior Financial Planner Graduate Diploma Financial Planning, Diploma Financial Services (Financial Planning) ASIC Authorised Representative number: Lindsay heads our technical team with his strong technical knowledge and experience in personal financial planning, including wealth creation, tax planning, gearing, insurance, investments, superannuation and estate planning. His overarching role is to ensure our clients are given the best strategic advice to meet their ongoing and future needs and objectives. Lindsay enjoys helping clients achieve their long-term goals and objectives by providing personally tailored strategies and solutions. Bruce Tran Financial Planner Master of Financial Planning with Distinction ASIC Authorised Representative number: Bruce possesses exemplary technical knowledge of financial planning strategies and has utilised these skills to assist clients over the past 4 years. His focus is to ensure that client objectives are carefully considered in the strategies that are recommended and implemented resulting in optimal outcomes being achieved. Karlie Begbie Financial Paraplanner Diploma Financial Services (Financial Planning) ASIC Authorised Representative number: Karlie has been working in financial services for 6 years. She continues to be instrumental in providing solutions to enhance employee benefits within Corporate Superannuation Plans and Group Life Policies. Karlie s focus is to provide advice around superannuation and insurance. She has sound financial services experience and as a Paraplanner displays attention to detail in the implementation phases of client strategies. Disclosures As Directors of ifinancial Corporate Pty Ltd, Brian, Julie and Owen are entitled to a profit share at the end of the year from the corporate entity. The Director s of ifinancial Corporate Pty Ltd have a beneficial interest in and are shareholders of smsfvault. From time to time various product suppliers, including Strategic Business Partners may provide incentives, or gifts of a minor nature. TFLG is committed to making full disclosure and where these are known and capable of being disclosed they will be included in the SoA. Part 1 Version & Part 2 Version Page 6 of 11

7 Capitalising on your greatest Opportunities and steering clear of your worst fears to Optimise your best Lifetime Experience. Your plans are built around your goals and the services and solutions we implement are merely tools to help you achieve your goals. Areas of Authorisation The following advisers are authorised by The FinancialLink Group to provide product advice on and to deal in the following classes of products: Authorisation Authorised Representative Deposit and payment products limited to; basic deposit products and deposit products other than basic deposit products. Debentures, stocks or bonds issued or proposed to be issued by a government. Life Products including: Investment Life Insurance Products, and Life Risk Insurance Products., Karlie Interests in managed investment schemes including: Investor directed portfolio services Retirement savings accounts ( RSA ) products (within the meaning of the Retirement Savings Account Act 1997). Securities. Standard Margin Lending Facility. Brian, Owen, Julie, Lindsay Superannuation., Karlie Only products approved by The FinancialLink Group may be recommended by the adviser. As a result, ifinancial Solutions are able to offer you the following: Financial Services Product Types Who is authorised to provide this advice? Strategic Planning Tax efficient strategies (inside or outside super) Succession / Inheritance / Estate planning Business sale (including farms) Property purchase in super or transfer to super Capital Gains Tax optimisation Superannuation and retirement planning Self-Managed Superannuation Funds (SMSF) Establishment or Existing fund strategy and advice Annuities Corporate Superannuation (Employer) Personal Superannuation Pension optimisation Part 1 Version & Part 2 Version Page 7 of 11 Brian (SSA ) is a specialist Owen & Brian are specialists Investments Managed Discretionary Accounts (MDA) aperturepro # Structured Products Basic Deposit Products Debentures Investment Bonds Direct Shares Margin Lending / Gearing Brian, Owen, Julie, Lindsay Risk Insurance Insurance within Superannuation Total & Permanent Disability Insurance Income Protection Insurance (or Salary Continuance) Trauma Insurance Life/Term Insurance Key Person Insurance Business Expense Insurance Buy/Sell Business Insurance Group Insurance Pool (for trustees of SMSF) Julie is a specialist Group Corporate Plans (for employers) Owen is a specialist # Please note that the Managed Discretionary Accounts (MDA) is not offered under the licence of The FinancialLink Group. It is provided by an unrelated service provider being Investment Administration Services Pty Limited ABN AFSL

8 Fees Our fees are not based solely on an hourly calculation, rather a combination of the following: time involved to complete the recommendations; the wisdom and experience required upon which these recommendations are based (including professional development and education to ensure recommendations are current with legislation; the research (which may be a cost to the firm); strategic analysis, and; obligations & compliance requirements under Australian Securities Investment Commission (ASIC) regulations. Our fees are based on different services and are fully discussed and agreed to, prior to any work commencing. Authority to proceed through any stage is a requirement, and agreed by you will either commit to the upfront payment or to pay the invoiced amount either by direct credit (EFT or cheque) or direct debit. A. Fees for Advice 1. Discovery and Engagement There is no cost to you for this step in the process. This is the time where we get to know you, and for you to get a chance to know our organisation, and we are able to determine if there is a fit. We re not right for every situation, just like every situation is not right for us. So we understand where you currently are we will start to collect two types of data: i. Hard Data the facts and numbers of your life. Easy to collect: date of birth, income, employment, assets, liabilities etc. Client Data Discovery and Risk Profiler documents can be completed to satisfy requirements. ii. Soft Data the information that is in the back of your mind that you may think about in the middle of the night. The art of what we do is to bring this data to the forefront which helps us create your important personalised financial plan. These are your financial goals and objectives on which we base our recommendations to craft your Financial Blueprint. This data may be collected via telephone interview or a 1-1½ hour meeting at our office. After we have a handle on all the hard and soft data, we put together an Engagement Letter. This states: here s what we heard you say; here s what you want to accomplish; and here are the steps that we suggest you do in order to accomplish your goals. Lastly, it will state an estimate of the fee to go through this process. 2. Critical Factors Analysis (CFA) Proposal If we decide to work together we will enter into an agreement to produce a CFA. This is where we have taken all the information we ve gathered and we take it through our optimisers. We use our wisdom and experience to determine where there are fits. There are many different tools that can be utilised to help a client reach their ultimate stratagem, and we use your goals and objectives to determine which ones will work in your specific situation. This proposal will outline your current situation, options available to you and possible outcomes, including likely fees/costs. There are no recommendations in this proposal, and implementation will only be possible by providing a formal Financial Blueprint (Statement of Advice). The fee for this proposal is $880 (incl. GST) and will be payable upfront. Once remitted this fee can be used as a deposit on the formal advice document your Blueprint. We do it this way as we ve found that the fee has been paid your commitment to the process is top of mind. Agreement to (or alteration of) the Proposal in writing will engage us to proceed to Step 3 to produce your Blueprint. Should you decide to postpone any items from the proposal to a later stage, but continue with other items, we will scope out of these areas in your SoA. We may need to change our proposal should you decide to alter items that impact on the likely outcomes, which may attract a revision fee. 3. Your Financial Blueprint Statement of Advice (SoA) All recommendations are presented to you( by Law) in a formal Statement of Advice the Blueprint of how we recommend you proceed to achieve your financial goals. Our plans are not what you typically consider when you think of a financial or estate plan. Most firms produce a 50 to 100 page advice document. Our advice is generally outlined in less than 10 pages. Set out in simple tables it shows you where you are today, (current position), where you want to be (Your Objectives and Priorities), and how you re going to get there (Recommendations and Outcomes). The Blueprint takes extremely complicated situations and makes them simple and easy to understand. We show (where we can) your plan via diagrams, flowcharts or tables that are easy for you to see and understand. There are a lot of pages of backup data and explanation (so you are still taking away a large document) and this can be used to go over with other advisers that are part of the team. At this point you have a comprehensive Blueprint that you can utilise to help you implement with our firm or any other firm that you would choose to work with. Underpinning our expertise and experience, we also utilise professional and comprehensive research to compare various investment and/or insurance options. For instance our Confidential Underwriting Process is a discreet process which analyses the best health picture and matches the best underwriting results to the appropriate insurance product solution. Fees charged for this advice commence at $1,760 (incl. GST), and depending on the complexity of the advice or if external parties are required (lawyers, accountants, estate agents etc.) may run into many thousands. A SoA differs in the level of complexity depending on each individual s circumstances and therefore so does the fee. The following fees are a guide to approximate SoA fees based on selection of client complexity these are only indicative and do not cover all possible scenarios. Your fee will be costed the Critical Factors Analysis has been fully scoped. Part 1 Version & Part 2 Version Page 8 of 11

9 These were example advice scenarios for other clients not indicative of your advice requirements. This is to be used as a guide to SoA fees only. Confidential Underwriting Process Insurance analysis and risk calculations to determine optimal sums insured given the circumstances of the client situation UK Pension transfer analysis and tax estimates to determine optimal timing of transfer to Australia to a QROPS approved superannuation fund Analysis of current assets and recommendations to adjust growth and income outcomes to reflect changes in risk profile circumstances Part 1 Version & Part 2 Version Page 9 of 11 Example SoA Fee (incl. GST) SMSF Pension maximisation to optimise taxable element and tax impost to beneficiaries $2,675 Insurance claim management liaison with insurance company, medical professionals, lawyer, superannuation trustee for surviving spouse where no Will or estate plan had been implemented Advice using tax efficient strategies to reduce personal income tax, increase retirement funding and maintain cash-flow for lifestyle $3,968 Comprehensive plan including asset structures, investment recommendations, strategic planning and insurance analysis $4,465 SMSF establishment (including disbursement for legal fee, ASIC fee and Corporate Trustee establishment), rollover analysis, Transition Pension commencement & salary sacrifice optimisation Purchasing a property with a mortgage within a SMSF set up of corporate entity and property purchase trust, liaise with CPA, review contracts, provide credit advice and implement lending arrangements. Includes disbursements for ASIC, accountants review and legal fees. Strategic advice to establish tax efficient entities to invest for retirement which take into consideration a blended family for estate planning purposes Business (or farm) succession or sale optimising Capital Gains Tax and maximising tax free rollovers to retirement funds $7,810 Business Insurance advice (for 4 individual business owners) to advise on business succession and buy/sell arrangements (not including legal advice for insurance trust) Review and structuring of various superannuation funds to optimise retirement benefits and intergenerational wealth. Asset protection of substantial property and investment portfolio to optimise capital gains tax, strategize the estate plan, withdraw assets for use for discretionary lifestyle expenses. Trust and entity set-up, legal disbursements and specialist SMSF taxation adviser disbursements included. 4. The Implementation Solution $1,925 $2,490 $2,585 $3,690 $4,645 $5,680 $5,775 $8,470 $22,088 To implement your plan you could go to your best friend, or your brother-on-law, whoever. Most clients who go through our process end up implementing with us. The reason is because through this process a lot of trust is built, and a lot of common knowledge between us and you has taken place, and to eliminate any additional advice costs from another party. If you decide for us to help to move forward we can discuss elements with your personal tax accountant or your lawyer to ensure that everything is optimised and utilised by the overall team Blueprint in place. This is the step that so many people struggle with if they re not going through a process like ours. They get everything drafted and they forget the most important part execution. i. Share Trading Fee Trades placed on behalf of clients are charged at the following rates via client accounts with Desktop Broker only (the following fees do not apply to the MDA service which are disclosed in the MDA Investment Options Document if applicable): ii. iii. iv. Trade Type Description of trade Fee per trade Execute only trade or Your instruction to trade no research or commentary transaction 0.15% of trade value subject within the package quota only. to a minimum of $49. Advice trade or in excess of the package quota Off-market or In-specie share transfers Your request for advice (and subsequent trade) which will include research and analysis from an Authorised Representative. Transfer of share parcels from one owning entity to another. 0.25% of trade value subject to a minimum $99 per trade. $121 per transfer Placement fees: Placement fees (other than share trading fees) vary depending on the level of complexity, and the nature of the transaction being executed, and range between 0% and 4.4% and disclosed in the SoA if applicable. Commissions Investments: May range between 0.0% 4.0% of the initial funds invested and disclosed in the SoA if applicable. Commissions - Life Insurance: Generally a percentage of the insurer s base premium with the rate ranging between: 90% to 135% of the first year s premium and disclosed in the SoA if applicable; 10% to 45% of any renewal premium charged in subsequent years and disclosed in the SoA if applicable.

10 5. The Wealth Manager This is the ongoing management of your plan. We lay out everything that you re going to be getting from us from the reporting to the correspondence to the review schedule. All of this is laid out so that no one walks away scratching their head wondering if their expectations are going to be met. The wealth manager consists of a system to keep in touch and make contact with you throughout the year. Some of these contacts consist of phone calls or face to face meetings as well as correspondence and newsletters which are instrumental in continuing your education and keeping you well informed of your progress towards your goals. Ongoing Fees In order for us to provide you with ongoing service and maintain the accessibility, infrastructure, professional development, knowledge and advice to you throughout the year we offer 5 different services packages, which can be paid annually in advance OR monthly in advance. Clients who pay annually in advance receive a 10% discount. Fees are subject to fair use policy and are not refundable should you decide to discontinue our services. Minimum service levels: Clients with a Self-Managed Super Fund may choose the Premium, Europe, America or Asia package; Clients with a geared portfolio may choose from the Premium, Europe or America package. Service A review of your implemented recommendations to determine ongoing suitability to ensure your needs and objectives are being met. This review addresses changes to your circumstances; regulations affecting Commonwealth government payment entitlements, taxation, superannuation or insurance; economic and investment cycles; fund managers and investment performances. This includes any additional advice within the scope of the original financial SoA. Advice outside the scope of the original SoA will attract additional Proposal and SoA fees (examples are stated in Section 2 and 3). A review of your personal and financial position the Hard & Soft Data collected in the Discovery Process. This will include a review of your objectives, income and expenses, assets and liabilities, investor profile, insurances, estate planning etc. A written review report providing an update on your situation (including investment status) and documenting any recommendations that may be necessary, and contact with you to discuss this report. Package Name: Premium Europe America Asia Australia Frequency As requested As requested As requested up to 4 up to 4 4 up to 2 up to 2 2 Part 1 Version & Part 2 Version Page 10 of 11 Implementation of recommendations Share trade quota. Refer to 4 (i) for fees. up to 40 up to 24 up to 12 up to 6 up to 6 Liaison with your professional advisers (tax accountant, lawyer, estate agent etc.) Hourly Fee Hourly Fee Newsletters Monthly Monthly Quarterly Half yearly Annually Periodic Economic and Market commentary Invitations for yourself and your partner to client briefing seminars providing an update on major topical issues Invitations for yourself and your partner to at least one other topical financial and/or lifestyle seminar Availability to answer any questions by financial adviser Subject to advice in SoA only Minimum Service Standard for acknowledgement of queries Same day Next day 2 days 3 days 4 days Self Managed Super Fund service N/A Fee if charged Annually (incl. GST) PoA $8,586 $6,426 $4,266 $2,106 Fee if charged Monthly (incl. GST) PoA $795 ie $9,540 pa $595 ie $7,140 pa $395 ie $4,740 pa $195 ie $2,340 pa Fees are subject to 4% increase at the package anniversary. An ad-hoc service arrangement may be implemented based on transactional requests. The Economy Package invites you for an annual review to discuss your personal and financial situation. Any transactions required throughout the year are invoiced at an hourly rate which range from $75 to $330 per hour (depending on the transaction or advice required). This package is often utilised by insurance only clients, especially if there is a requirement for our Insurance Claim Management service.

11 client ACKNOWLEDGEMENT Acknowledgement Receipt of Financial Services Guide Signing this page confirms receipt of both Parts 1 & Parts 2 of the Financial Services Guide by The FinancialLink Group and ifinancial Solutions of the following versions: Part 1: Issued 28 March 2013 Part 2: Issued 08 April 2013 Please retain both Parts 1 & 2 for your reference and for any future dealings. The FinancialLink Group Pty Ltd ifinancial Corporate Pty Ltd ABN ABN AFSL ACN Corporate Authorised Representative of The FinancialLink Group Pty Ltd Head Office: Level 1, 90 Vulture Street, West End, QLD 4101 Registered Office: Suite 12, 83 Mill Point Road, South Perth WA 6151 Office Address: Suite 2, 40 Hasler Road, Herdsman WA 6018 Telephone: Telephone: (08) Name: Signed: Date: Name: Signed: Date: / / / / Part 1 Version & Part 2 Version Page 11 of 11