Managing Your Online Reputation

Size: px
Start display at page:

Download "Managing Your Online Reputation"

Transcription

1 Managing Your Online Reputation Sigler Wholesale Distributors Created for Carrier Dealers in Northern California 2012, Sigler Wholesale Distributors

2 Introduction So much of the world today exists online and it s very easy for people to post information about you and your business. Whether it s true or not, potential consumers may be using that information when considering whether or not to hire you. That s why it s critical that you manage your online reputation. Additionally, many homeowners are using various online websites to find a phone number or company website. Managing your online profiles ensures that an unscrupulous contractor doesn t register their phone number or website under your company profile. While there are a growing number of places consumers may post reviews, Angie s List, Yelp and Google are probably the most popular in our industry. ang Created by a homeowner in Indianapolis, Angie's List is a word-of-mouth network with more than 1.5 million paying members. While consumers must pay for the service, there is no cost for businesses to create and maintain their company profile. Start at https://business.angieslist.com/default.aspx. Angie s List also has various advertising programs available. For more information, check out Yelp A public company based in San Francisco, Yelp is a platform for consumers to share information about the businesses in their community. Probably a more popular site for restaurant reviews, Yelp is becoming increasingly more popular for home service companies as well. It s free for both consumers and business. Start at https://biz.yelp.com/signup. Yelp also has various advertising programs available. For more information, check out https://biz.yelp.com/support/advertising. Google While advertising on the world s most popular website can be confusing and expensive, listing your business is easy and free. Start at https://accounts.google.com/servicelogin?service=lbc. Google also has various advertising programs available, but we recommend a company like Sequoia to help provide a search engine marketing solution. For more information, check out All three of these sites have a similar process create an account, link it to your business listing (which may already exist), modify your profile and respond to any reviews. It s always a good idea to add as much information as possible to your online profiles. Remember, consumers may be viewing this page before they pick up the phone and call you use it to sell yourself! This document only focuses on only a few places where consumers are likely to post reviews. Additionally, you may wish to create a Google Alerts for your company. With this free service, you will receive alerts whenever Google finds a document on the web which matches your search query. You can create these alerts at

3 Secrets to Getting Great Online Reviews Pay attention to the reviews you already have It may sound obvious, but you can t generate good reviews (at least not legally) unless you have happy customers to write them. No amount of asking for user reviews or soliciting feedback will help compensate for a bad first impression. Start by making sure to resolve any issues that particularly bother your customers if you possibly can. Consider asking for reviews Not good reviews -- just reviews and not until the end of the transaction. You don t want to be pushy, but after you ve delivered a service or product, it makes sense to ask that they review it on Google, or Yelp, for instance. Let them know that your company takes their opinions seriously and checks that feedback daily. Respond quickly to bad reviews Resist the urge to defend your company, product, or employee, an approach that almost always makes things worse. The key is not to fire back at the customer, the key is to examine the problem and resolve it. Also, if a bad review is warranted, thank the customer for the review and apologize for the bad experience. We find a customer will often go back and update a negative review once the issue has been resolved, so you can turn a negative into a positive if you act quickly. Reach out to negative reviewers directly Not everyone recommends responding publicly to bad reviews. If you can find the reviewer, contract them directly and try to resolve the issue. If it s thoughtful, constructive feedback, maybe offer them a refund, or free service - as a resolution to their concern. Remember, it s a numbers game The more reviews you get, the more likely you are to get one or more bad reviews. Even if you are providing the best product or service you can, some people will tend to complain. So your goal should be a large number of mostly good reviews. Make reviewing as easy as possible Put your review links on your website, invoices, s, etc. so customers can easily find your company on review properties. This section is adapted from an article on Inc.com an online magazine for small business ideas and resources. The full text is at

4 Responding to Online Reviews Responding to reviews is a great way to learn from and build goodwill with one of your most vocal customers. However, contacting reviewers should be approached with care; internet messaging is a blunt tool and sometimes good intentions come across badly. Keep these three things in mind as you're crafting a message to your customer: Your reviewers are your paying customers Your reviewers are human beings with (sometimes unpredictable) feelings and sensitivities Your reviewers are vocal and opinionated (otherwise they would not be writing reviews!) The best way to manage your company s reputation is to stay active on these websites and monitor the reports being filed. Respond to both favorable and unfavorable reports as many potential customers use the company s response in their own hiring decision. Even with a bad report, your willingness to address the situation directly and offer an explanation reflects positively on your business practices. Responding to a Positive Review Responding to positive reviews should be easy, right? It does sound easy, but it's also surprisingly easy to get this wrong. When contacting a positive reviewer, your purpose should be simply to deliver a human thank you and let them know you care. That's it. No gift certificates. No mailing lists. No event invites. No reactions to the minor complaint in their review. No requests for them to tell more friends about your business. This may seem counter-intuitive, but just try to put yourself in the reviewer's shoes and think about whether you would really want anything other than a simple thank you. While a gift or invitation sounds like a nice idea, it can also be mis-interpreted as a bribe or payment for the review. Remember, this customer already likes your business just use this opportunity to thank them and introduce yourself. Responding to a negative review This is hard. Before responding to a negative review, take a deep breath and think very carefully about what you are going to write. Or even better, don't think too much: just keep it simple by thanking your customer for the patronage and feedback. Negative reviews can feel like a punch in the gut. We care deeply about our business too, and it hurts when someone says bad things about our business. If you re the owner, it may even feel like a personal attack. The good news is that by contacting your reviewer and establishing a genuine human relationship, you have a chance to help the situation and maybe even change this customer's perspective for the better. While there are success stories from business owners who were polite to their reviewers and were accordingly given a second chance, be very careful. If your reviewer perceives that you are being rude, condescending or disingenuous in any way, there's a chance he or she could get angry and make the situation even worse. Keep in mind that this is a vocal customer who could well copy and paste your message all over the web. Both Yelp and Angie s List have resources available to help you respond to an online review. This section is adapted from those articles. The full text is at https://biz.yelp.com/support/responding_to_reviews and also

5 Responding to Online Reviews (continued) Whatever the predicament, the way you handle the situation will determine whether you can regain their trust and keep them as customers, or lose them and all their referral business as well. Anticipate what might go wrong and empower your staff to offer an immediate resolution. Remember, speed counts here so make every effort to respond as soon as possible. Because the customer is always right is still a weighty sentiment, don t be afraid to say, We made a mistake, and I m sorry. Also, keep the customer updated as to the status of their complaint and what is being done to correct the problem. Most importantly, use the complaint and remedy as a training technique so your employees can avoid the situation in the future. So just keep your message simple: thank you for the business and the feedback. If you can be specific about the customer's experience and any changes you may have made as a result, this could go very far in earning trust. Posting a Public Comment Public comments are a way for business owners to add a helpful comment to a user's review. Additionally, responding to reviewers' concerns shows that you value their feedback and that you're always striving to improve. In your response, keep it simple and polite. Be honest and address any business changes that were made based on their feedback. You can use Public Comments to tell the community what you've done to address a specific concern raised by a reviewer, provide correct information when a review contains inaccurate or outdated information, or provide your version of a difficult situation when you're unable to resolve a dispute through private messaging. Remember to be polite and stick to facts since your comments are public and can be seen by potential customers. Please don't use public comments to launch personal attacks, advertise, or offer an incentive to change a review. What if a review is completely false? It s probably best to resolve issues like this through private messaging. If you feel a public comment is necessary, present your case as simply and politely as possible, and do not attack the reviewer under any circumstances. Remember that potential customers will be reading your comment and you want to leave them with a positive impression of your business. Sometimes it's to your advantage not to comment at all. If you're upset, you might write something that will reflect poorly on your business. Wait until you've had some time to think about a review; there may be legitimate concerns brought up in the review that you can address in a constructive way. If you want to thank someone for a positive review, send a private message instead. Comments that simply thank users without providing new information can be perceived as overbearing. Both Yelp and Angie s List have resources available to help you respond to an online review. This section is adapted from those articles. The full text is at https://biz.yelp.com/support/responding_to_reviews and also

6 Building Trust with Your Customers The BBB Code of Business Practices represents sound advertising, selling and customer service practices that enhance customer trust and confidence in business. The Code is built on eight principles that summarize important elements of creating and maintaining trust in business. 1. Build Trust Establish and maintain a positive track record in the marketplace. 2. Advertise Honestly Adhere to established standards of advertising and selling. 3. Tell the Truth Honestly represent products and services, including clear and adequate disclosures of all material terms. 4. Be Transparent Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer s decision to buy. 5. Honor Promises Abide by all written agreements and verbal representations. 6. Be Responsive Address marketplace disputes quickly, professionally, and in good faith. 7. Safeguard Privacy Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of customers regarding the use of their information. 8. Embody Integrity Approach all business dealings, marketplace transactions and commitments with integrity. This section is adapted from the Better Business Bureau. The full text is at

What Are People Saying About You Online? Is Your Online Reputation Hurting You or Helping You? How to Find Out! Connie Gray

What Are People Saying About You Online? Is Your Online Reputation Hurting You or Helping You? How to Find Out! Connie Gray What Are People Saying About You Online? Is Your Online Reputation Hurting You or Helping You? How to Find Out! Connie Gray It takes 20 years to build a reputation and five minutes to ruin it. If you think

More information

How to complain to your claims management company

How to complain to your claims management company How to complain to your claims management company Claims Management Regulation March 2013 HOW TO COMPLAIN TO YOUR CLAIMS MANAGEMENT COMPANY - CLAIMS MANAGEMENT REGULATION 3 Contents What should you expect

More information

Protect Your Business

Protect Your Business www.smallbusinessmarketingaustralia.com Bronwyn@smallbusinessmarketingaustralia.com www.smallbusinessmarketingaustralia.com Page 1 What is Your Online Reputation? Your online image is NOT just your business

More information

Reputation Management for Local Businesses: Protect Your Image

Reputation Management for Local Businesses: Protect Your Image By: James Iannelli RI Reputation Management www.reputationmanagementri.com (401) 316-2931 1 Introduction As a business owner, you already know that managing a business is a LOT of work; from keeping the

More information

Home Renovations and Repair

Home Renovations and Repair Home Renovations and Repair June 2005 This tipsheet is intended to provide general information and is not a substitute for legal advice. This tipsheet has two parts: general information about hiring any

More information

Your Reputation Is On The Line.

Your Reputation Is On The Line. Your Reputation Is On The Line. Start With Trust Word-of-mouth just went viral. Background: You finish a big job. The customer s thrilled. Next thing you know, the client s neighbor wants you to price

More information

Your Easy Guide to Managing Your Brand s Reputation

Your Easy Guide to Managing Your Brand s Reputation Your Easy Guide to Managing Your Brand s Reputation Table of Contents Executive Summary.......3 Lululemon: Just One Brand Reputation Fail in a Banner Year...4 Don t Be the Next Public Relations Blunder......5

More information

6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE

6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE 6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE Introduction THE SERVICE GAP The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now

More information

6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE. 2013 salesforce.com, inc. All rights reserved.

6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE. 2013 salesforce.com, inc. All rights reserved. 6 SECRETS TO OFFERING EXCEPTIONAL CUSTOMER SERVICE 2013 salesforce.com, inc. All rights reserved. > Intro INTRODUCTION The vast majority of people are not experiencing great service. Nearly a third of

More information

YOUR REPUTATION IS AT RISK! REPUTATION MANAGEMENT BECAUSE YOUR REPUTATION IS AT RISK! 727 479-2991. 0 P a g e

YOUR REPUTATION IS AT RISK! REPUTATION MANAGEMENT BECAUSE YOUR REPUTATION IS AT RISK! 727 479-2991. 0 P a g e 0 P a g e BECAUSE YOUR REPUTATION IS AT RISK! YOUR REPUTATION IS AT RISK! REPUTATION MANAGEMENT 727 479-2991 1 P a g e Table of Contents Online Reputation Management... 2 What is online reputation management?...

More information

Counting the Customer

Counting the Customer Counting the Customer The Complete Guide to Dynamite Customer Care Prepared by: Everyone has a reason for loving the brands that they love: the quality product, the short lines, the fun website or the

More information

Check Out These Wonder Tips About Reputation Management In The Article Below

Check Out These Wonder Tips About Reputation Management In The Article Below Check Out These Wonder Tips About Reputation Management In The Article Below In the business world, reputation is just about everything. Without a good reputation, a business will have a hard time flourishing.

More information

COMPLAINT HANDLING. Principles of Good Complaint Handling

COMPLAINT HANDLING. Principles of Good Complaint Handling COMPLAINT HANDLING Principles of Good Complaint Handling Promoting good complaint handling is a key part of your work if you receive complaints from time to time. Good complaint handling can turn aggrieved

More information

Vehicle purchasing guide

Vehicle purchasing guide Vehicle purchasing guide Buy from a licensed Wisconsin dealer and you are protected by Wisconsin's motor vehicle trade practice law. Dealers follow the law when they advertise, display, and sell vehicles.

More information

Making the Case for Service Recovery - Customer Retention

Making the Case for Service Recovery - Customer Retention Making the Case for Service Recovery - Customer Retention Service Recovery is one of the key ingredient s to good service, leading to happy customers and we all know happy customers are very good for business,

More information

Align your business with one of the most recognized symbols of trust across North America! 2016 BUSINESS DEVELOPMENT. denver.bbb.

Align your business with one of the most recognized symbols of trust across North America! 2016 BUSINESS DEVELOPMENT. denver.bbb. Align your business with one of the most recognized symbols of trust across North America! 2016 BUSINESS DEVELOPMENT denver.bbb.org TRUST in the Marketplace BBB EIGHT STANDARDS FOR TRUST BUILD TRUST HONOR

More information

Reputation Management A Must For Your Business

Reputation Management A Must For Your Business Reputation Management A Must For Your Business Brought To You By: Paul Zucker, The Local Web Solution -What Is Reputation Management? -Why Managing It Is Important! -Startling Stats -Monitor And Influence

More information

ONLINE REPUTATION MANAGEMENT

ONLINE REPUTATION MANAGEMENT ONLINE REPUTATION MANAGEMENT WORKBOOK This Online Reputation Management (ORM) Workbook provides basic instructions on kick start the process to managing your online reputation. You will be able to start

More information

Thinking About Your Business Reputation Management

Thinking About Your Business Reputation Management Thinking About Your Business Reputation Management You are probably being solicited by a number of reputable firms offering to help you with your Brand Reputation Management (BRM). Most often, when you

More information

The Basics of Promoting and Marketing Online

The Basics of Promoting and Marketing Online How to Start Growing Your Business Online The Basics of Promoting and Marketing Online Revision v1.0 Website Services and Web Consulting Where do you see your business? We see it in the cloud How to Start

More information

K.4 Using Credit Wisely After Bankruptcy

K.4 Using Credit Wisely After Bankruptcy Appx. K.4 K.4 Using Credit Wisely After Bankruptcy Beware of Credit Offers Aimed at Recent Bankruptcy Filers Disguised Reaffirmation Agreement Carefully read any credit card or other credit offer from

More information

Small Business Guide to Monitoring your Online Reputation

Small Business Guide to Monitoring your Online Reputation Small Business Guide to Monitoring your Online Reputation Small Business Guide to Monitoring your Online Reputation Your customers are talking to each other, and to you. They are doing it in person, on

More information

Lesson One: Introduction to Customer Service

Lesson One: Introduction to Customer Service Student s Name: Date: / / Lesson One: Introduction to Customer Service 1. Customer service is a relatively complex puzzle. While engaging customers, we are attempting to offer services in a manner that

More information

Providing Quality Customer Service

Providing Quality Customer Service Providing Quality Customer Service What is Customer Service? For all school district employees to provide the best customer service possible, we must first understand customer service. There are many acceptable

More information

Table of Contents. Introduction Consumers Want Social Proof Before Making a Purchase... 5

Table of Contents. Introduction Consumers Want Social Proof Before Making a Purchase... 5 1 Table of Contents Introduction... 3 Consumers Want Social Proof Before Making a Purchase... 5 Increases Brand Awareness and Positive Online Visibility... 7 If You Don t Control Your Online Brand, Someone

More information

fleeing along with your staff A different perspective and some simple customer service skills could go a long way to remedy this situation.

fleeing along with your staff A different perspective and some simple customer service skills could go a long way to remedy this situation. KEEPING CUSTOMERS DOES YOUR SALES STAFF HAVE CUSTOMER-SERVICE TRAINING? IF NOT, YOU RE GOING TO LOSE THAT SALE! BY GREGORY M. LOUSIG-NONT So why do salespeople need customer service training? If a customer

More information

REPUTATION MANAGEMENT. Opinions Really Do Matter 3. How Your Contracting Business s Reputation Affects Your Bottom Line 3. The Whole Kit & Caboodle 5

REPUTATION MANAGEMENT. Opinions Really Do Matter 3. How Your Contracting Business s Reputation Affects Your Bottom Line 3. The Whole Kit & Caboodle 5 Table " Contents Opinions Really Do Matter 3 How Your Contracting Business s Reputation Affects Your Bottom Line 3 The Whole Kit & Caboodle 5 Integrating Reputation Management into Your Home Improvement

More information

How to Brief an Agency

How to Brief an Agency How to Brief an Agency Contents: Introduction - Introduction - What makes a good brief? - Important Steps to take - Finalising the Brief - Evaluating the Agency's proposal Giving a thorough brief to your

More information

SOCIAL MEDIA CRISIS MANAGEMENT LESSONS AND LEARNINGS. Fernando Cuscuela CEO Everypost @fercus

SOCIAL MEDIA CRISIS MANAGEMENT LESSONS AND LEARNINGS. Fernando Cuscuela CEO Everypost @fercus SOCIAL MEDIA CRISIS MANAGEMENT LESSONS AND LEARNINGS Fernando Cuscuela CEO Everypost RULE #1: IF YOU RE GOING TO BE ON SOCIAL, YOU NEED TO BE SOCIAL THAT MEANS YOU RE GOING TO NEED TO INTERACT WITH YOUR

More information

How to complain to your lawyer: Be clear, be bold, be fair

How to complain to your lawyer: Be clear, be bold, be fair How to complain to your lawyer: Be clear, be bold, be fair www.legalombudsman.org.uk In the vast majority of cases, lawyers and their customers enjoy good working relationships and get to a satisfactory

More information

06. Create a feedback loop. 01. Create a plan. 02. Improve People skills. 07. Get a tool that supports the workflow. 03. Keep your promises

06. Create a feedback loop. 01. Create a plan. 02. Improve People skills. 07. Get a tool that supports the workflow. 03. Keep your promises 01. Create a plan 06. Create a feedback loop Plan how you are going to provide better customer service and take help from both staff and customers. 02. Improve People skills Service is a skill and people

More information

Dealing with problems and complaints

Dealing with problems and complaints 47 6 Dealing with problems and complaints STARTER Look at this list of things that customers complain about. Which three things annoy you the most as a customer? Compare your answers with a partner. a

More information

USING CREDIT WISELY AFTER BANKRUPTCY

USING CREDIT WISELY AFTER BANKRUPTCY USING CREDIT WISELY AFTER BANKRUPTCY Copyright April 2011, Legal Aid Society of Hawai`i All rights reserved. These materials may be reproduced. However, under no circumstances are persons receiving these

More information

Presented by: Heather J. Donnelly HDI Certified Instructor. Telephone Skills

Presented by: Heather J. Donnelly HDI Certified Instructor. Telephone Skills Presented by: Heather J. Donnelly HDI Certified Instructor Telephone Skills Objectives Recall the key principles for dealing with an irate caller Apply specific techniques effective in providing excellent

More information

NETREPS: MANAGING YOUR ONLINE REPUTATION

NETREPS: MANAGING YOUR ONLINE REPUTATION NETREPS: MANAGING YOUR ONLINE REPUTATION netreps: managing your online reputation Are you Facebooked? Are you in a Google+ circle? What about LinkedIn? Do you tweet? Have you posted a comment on a company

More information

Seven Things You Must Know Before Hiring a Tax Preparer

Seven Things You Must Know Before Hiring a Tax Preparer Seven Things You Must Know Before Hiring a Tax Preparer Seven Things to Know Before Hiring a Tax Preparer Copyright All Rights Reserved 1 Introduction Everybody hates doing their taxes. Even if you anticipate

More information

QUESTION # 1 As a sales person, what do YOU sell FIRST on a sales call?

QUESTION # 1 As a sales person, what do YOU sell FIRST on a sales call? Page 1 of 13 Sales Aptitude Assessment Questions The following questions are to determine what type of sales person you are and where you fit in our sales organization. We want to make the right decision

More information

FALSE ADVERTISING. How to Spot It and What You Can Do About It. The New York City Department of Consumer Affairs

FALSE ADVERTISING. How to Spot It and What You Can Do About It. The New York City Department of Consumer Affairs FALSE ADVERTISING How to Spot It and What You Can Do About It The New York City Department of Consumer Affairs Don t take ad claims at face value 2 Watching the fine print All advertisements make claims

More information

Your Credit Score What It Means to You as a Prospective Home Buyer

Your Credit Score What It Means to You as a Prospective Home Buyer Dan L' Altrella Certified Mortgage Planner L'Altrella Lending Group Phone: 203.521.2905 Fax: 203.712.1188 danlaltrella@yahoo.com Your Credit Score What It Means to You as a Prospective Home Buyer Introduction

More information

Working in a Customer Service Culture

Working in a Customer Service Culture Working in a Customer Service Culture Customer service skills course designed for participants in the Senior Community Service Employment Program. You can find the student guide to this course located

More information

How to Manage Your Business Online Reputation and Protect Your Bottom Line. December 1, 2010

How to Manage Your Business Online Reputation and Protect Your Bottom Line. December 1, 2010 How to Manage Your Business Online Reputation and Protect Your Bottom Line December 1, 2010 Marchex Marchex is a call advertising and small business marketing company. Our mission is to unlock local commerce

More information

Mortgage Secrets. What the banks don t want you to know.

Mortgage Secrets. What the banks don t want you to know. Mortgage Secrets What the banks don t want you to know. Copyright Notice: Copyright 2006 - All Rights Reserved Contents may not be shared or transmitted in any form, so don t even think about it. Trust

More information

10 Secrets to Developing Client Loyalty. with Ken Hardison, PILMMA and LawMarketing.com

10 Secrets to Developing Client Loyalty. with Ken Hardison, PILMMA and LawMarketing.com 10 Secrets to Developing Client Loyalty with Ken Hardison, PILMMA and LawMarketing.com 10 Secrets to Developing Client Loyalty Page 2 Ken Hardison, President & Founder, PILMMA Ken Hardison practiced injury

More information

20 Essential Legal Tips to Know Before You Hire a Lawyer

20 Essential Legal Tips to Know Before You Hire a Lawyer 20 Essential Legal Tips to Know Before You Hire a Lawyer Ken LaMance, Attorney at Law Copyright 2000-2010 All Rights Reserved Contents Do I need a Lawyer? 1. Define your problem carefully before considering

More information

Free Report: How To Repair Your Credit

Free Report: How To Repair Your Credit Free Report: How To Repair Your Credit The following techniques will help correct your credit and should be done with all Credit Bureaus. In this section you will learn the ways of removing negative items

More information

Everything You MUST Know. Before Hiring a Personal Injury Lawyer!

Everything You MUST Know. Before Hiring a Personal Injury Lawyer! Everything You MUST Know Before Hiring a Personal Injury Lawyer! You Do NOT Have the Right to Reprint or Resell this Report! You Also MAY NOT Give Away, Sell or Share the Content Herein If you obtained

More information

Introduction The History of Credit Scoring Why Your Credit Score is So Important

Introduction The History of Credit Scoring Why Your Credit Score is So Important Introduction The subject of credit scoring has become an increasingly hot topic, and for good reason. For many years, the general public only associated the concept of credit scoring with the need to purchase

More information

AGE WELL SENIOR SERVICES REMINDS SENIORS TO BE ON THE LOOKOUT FOR SCAM ARTISTS

AGE WELL SENIOR SERVICES REMINDS SENIORS TO BE ON THE LOOKOUT FOR SCAM ARTISTS CONTACT: Dan Pittman 714.282.9994 dan@pittmanpr.com AGE WELL SENIOR SERVICES REMINDS SENIORS TO BE ON THE LOOKOUT FOR SCAM ARTISTS LAGUNA WOODS, California, April 11, 2012 Age Well Senior Services, Orange

More information

PROJECT DRIVEN VS. PEOPLE DRIVEN TECHNICAL MANAGEMENT

PROJECT DRIVEN VS. PEOPLE DRIVEN TECHNICAL MANAGEMENT BIO PRESENTATION T4 September 22, 2005 3:00 PM PROJECT DRIVEN VS. PEOPLE DRIVEN TECHNICAL MANAGEMENT Marty King Hospira, Inc. BETTER SOFTWARE CONFERENCE & EXPO 2005 September 22, 2005 Hyatt Regency San

More information

Reputation Management

Reputation Management Reputation Management How to Take Ownership of Your Properties Online Reputation Introduction Are you managing your online reputation or is it managing you? 02 It s estimated that 60 percent of a company

More information

For Consumers Federal Trade Commission. Credit Repair: Self-Help May Be Best. n companies that want you to pay for credit repair

For Consumers Federal Trade Commission. Credit Repair: Self-Help May Be Best. n companies that want you to pay for credit repair FTC Facts For Consumers Federal Trade Commission For The Consumer December 2005 www.ftc.gov 1-877-ftc-help Credit Repair: Self-Help May Be Best You see the advertisements in newspapers, on TV, and on the

More information

Contents. Homepage: PTC Profit Boost. Webhosting: Hostclipse webhosting

Contents. Homepage: PTC Profit Boost. Webhosting: Hostclipse webhosting 1 Contents 1. INTRODUCTION... 3 2. HOW TO GET DIRECT REFERRALS ON PTC SITES?... 4 2.1. HOW TO CHOOSE WHICH PTC SITE TO PROMOTE?... 4 2.2. HOW TO FIND NEW PTC SITES?... 6 2.3. OPENING A WEBSITE/BLOG TO

More information

Consumer Federation of America Best Practices for Identity Theft Services. Version 2.0. November 17, 2015

Consumer Federation of America Best Practices for Identity Theft Services. Version 2.0. November 17, 2015 Consumer Federation of America Best Practices for Identity Theft Services Version 2.0 November 17, 2015 Consumer Federation of America Best Practices for Identity Theft Services Table of Contents Introduction

More information

Personal. Give Yourself Some Credit

Personal. Give Yourself Some Credit Personal Give Yourself Some Credit 210.229.1128 MyGenFCU.org 1 It s Never Too Late The bills are piling up and you don t know what to do. Maybe an unexpected medical expense put you behind, or maybe your

More information

89 % Automotive Reputation Management. The Street Smart Guide to. By Beth Latta. & Peter Kahn

89 % Automotive Reputation Management. The Street Smart Guide to. By Beth Latta. & Peter Kahn The Street Smart Guide to Automotive Reputation Management By Beth Latta Cobalt Senior Product Marketing Manager, Reputation Management & Social Media & Peter Kahn Research Director, Strategic Marketing

More information

The Top 10 Places For Architects To Generate New Clients By Richard Petrie

The Top 10 Places For Architects To Generate New Clients By Richard Petrie Brought to You By: BusinessofArchitecture.com and ArchitectsMarketing.com The report that cost over $300,000 to write: The Top 10 Places For Architects To Generate New Clients By Richard Petrie Note: This

More information

Why is service important?

Why is service important? Spring Conference April 30, 2009 through May 1, 2009 CUSTOMER SERVICE Marta De La Torre, RHIA, CHP, CHE Service Line Leader, Revenue Cycle Local Integrity & Privacy Officer Saint Agnes Medical Center Marta.delatorre@samc.com

More information

8 WAYS TO BUILD YOUR BRAND USING SOCIAL MEDIA

8 WAYS TO BUILD YOUR BRAND USING SOCIAL MEDIA TIP SHEET 8 WAYS TO BUILD YOUR BRAND USING SOCIAL MEDIA Social media has changed the way our entire world works. Everyone has an equal voice and immediate access to vast networks of friends and followers.

More information

Your Credit Score What It Means to You as a Prospective Home Buyer

Your Credit Score What It Means to You as a Prospective Home Buyer Ken Buckery Mortgage Lender Alpha Mortgage Phone: (910) 256-8999 Fax: (910) 795-4922 ken.buckery@alphamortgage.com www.kenbuckery.com Your Credit Score What It Means to You as a Prospective Home Buyer

More information

The ethics questions test students on reading comprehension and elementary logic.

The ethics questions test students on reading comprehension and elementary logic. FE Exam Information 18-1 The ethics questions test students on reading comprehension and elementary logic. Assumptions are necessary since exam problems may not give complete information. Answers that

More information

Effective Marketing Strategies for the Development of a Successful Law Practice By Henry J Chang

Effective Marketing Strategies for the Development of a Successful Law Practice By Henry J Chang Introduction Effective Marketing Strategies for the Development of a Successful Law Practice By Henry J Chang Law schools typically teach law students how to perform legal analysis but really teach them

More information

INinbox Start-up Pack

INinbox Start-up Pack 2 INspired Email Marketing This is what you should know about sending emails through INinbox and how to get started! Thanks for joining INinbox. choice. You ve made a great In front of you, you find the

More information

5 Mortgage Insider Tips. Save You Thousands!

5 Mortgage Insider Tips. Save You Thousands! 5 Mortgage Insider Tips That Will Save You Thousands! 800-765-4950 Email@Jammony.com The problem Part One: Introduction Getting a mortgage has traditionally been a difficult and confusing process. Based

More information

A Guide to Buying E-learning Services

A Guide to Buying E-learning Services A Guide to Buying E-learning Services Table of Contents Introduction:...2 Step One: Understand your Goals...2 Step Two: Research the Marketplace...3 Step Three: Narrow the Field...3 Step Four: Formal Documentation...4

More information

HOW TO BOOST YOUR CREDIT IN 30 DAYS OR LESS

HOW TO BOOST YOUR CREDIT IN 30 DAYS OR LESS HOW TO BOOST YOUR CREDIT IN 30 DAYS OR LESS By The Arizona Credit Law Group, PLLC A consumer rights law firm Learn how to improve your credit using 5 simple rules No tricks, no gimmicks, just facts. The

More information

How To Stop Bad Online Reviews From Ruining Your Business

How To Stop Bad Online Reviews From Ruining Your Business How To Stop Bad Online Reviews From Ruining Your Business By Derrick Markotter What is Your Online Identity? Your online identity, or online reputation, is NOT just about your business website. There is

More information

Google Lead Generation For Attorneys - Leverage The Power Of Adwords To Grow Your Law Business FAST. The Foundation of Google AdWords

Google Lead Generation For Attorneys - Leverage The Power Of Adwords To Grow Your Law Business FAST. The Foundation of Google AdWords Google Lead Generation For Attorneys - Leverage The Power Of Adwords To Grow Your Law Business FAST You re about to discover the secrets of fast legal practice success with Google AdWords. Google AdWords

More information

Boosting your Sales Through Direct Marketing & Public Relations

Boosting your Sales Through Direct Marketing & Public Relations C&H Communications 2011 Boosting your Sales Through Direct Marketing & Public Relations By: Charbel El Khouri Marketing & Communications Consultant email: charbel.khouri@chcommunications.net Mob: +971-50-4612513

More information

oimae ;vnv ;asv ;lskaj; afesldk PSYCHOTHERAPY SERVICES AGREEMENT

oimae ;vnv ;asv ;lskaj; afesldk PSYCHOTHERAPY SERVICES AGREEMENT oimae ;vnv ;asv ;lskaj; afesldk 33493 West 14 Mile Road, Suite 130 Farmington Hills, MI 48331 (248) 851-KIDS (5437) ChildAndFamilySolutionsCenter.com afeaf eafeafew; PSYCHOTHERAPY SERVICES AGREEMENT This

More information

Credit Repair: Self-Help May Be Best

Credit Repair: Self-Help May Be Best FTC Facts For Consumers Federal Trade Commission For The Consumer December 2005 www.ftc.gov 1-877-ftc-help Credit Repair: Self-Help May Be Best You see the advertisements in newspapers, on TV, and on the

More information

Preparing for Homeownership

Preparing for Homeownership Preparing for Homeownership Homeownership Homeownership is a dream for many people. Purchasing a home can be exciting, but it can also be an intimidating process. Educating future homebuyers will help

More information

15 Principles of Project Management Success

15 Principles of Project Management Success 15 Principles of Project Management Success Project management knowledge, tools and processes are not enough to make your project succeed. You need to get away from your desk and get your hands dirty.

More information

8 Ways To Build Your Brand Using Social Media

8 Ways To Build Your Brand Using Social Media 8 Ways To Build Your Brand Using Social Media 1 introduction 8 Ways to Build Your Brand Using Social Media Social media has changed the way our entire world works. Everyone has an equal voice and immediate

More information

A Gu i d e f o r Bu y e r s a n d

A Gu i d e f o r Bu y e r s a n d In t e r n e t Au c t io n s A Gu i d e f o r Bu y e r s a n d Sellers FEDERAL TRADE COMMISSION 1-877-FTC-HELP ftc.gov FOR THE CONSUMER Inside How Internet Auctions Work: Rules of the Marketplace...........................

More information

You see the advertisements in newspapers, on

You see the advertisements in newspapers, on October 2008 Credit Repair: How To Help Yourself You see the advertisements in newspapers, on TV, and on the Internet. You hear them on the radio. You get fliers in the mail, and maybe even calls offering

More information

Seven Things You Must Know Before Hiring a Real Estate Agent

Seven Things You Must Know Before Hiring a Real Estate Agent Seven Things You Must Know Before Hiring a Real Estate Agent Seven Things To Know Before Hiring a Real Estate Agent Copyright All Rights Reserved 1 Introduction Selling a home can be one of the most stressful

More information

Seven Things You Must Know Before Hiring a Real Estate Agent

Seven Things You Must Know Before Hiring a Real Estate Agent Seven Things You Must Know Before Hiring a Real Estate Agent 1 Introduction Selling a home can be one of the most stressful situations of your life. Whether you re upsizing, downsizing, moving across the

More information

Make and receive. telephone calls. Unit Q107. What you will learn. Understand how to make telephone calls Understand how to receive and transfer

Make and receive. telephone calls. Unit Q107. What you will learn. Understand how to make telephone calls Understand how to receive and transfer Unit Q107 Make and receive telephone calls What you will learn Understand how to make telephone calls Understand how to receive and transfer telephone calls Be able to make telephone calls Be able to receive

More information

NOTES. 12 Your Credit Score Your Credit Score 1 CONTENTS:

NOTES. 12 Your Credit Score Your Credit Score 1 CONTENTS: 12 Your Credit Score Your Credit Score 1 NOTES CONTENTS: Introduction...2 The History of Credit Scoring...2 Why Your Credit Score is So Important...3 The Five Factors of Credit Scoring...3 How Does a Low

More information

Code of Business Principles Helping us do the right thing

Code of Business Principles Helping us do the right thing Code of Business Principles Helping us do the right thing Code of Business Principles Helping us do the right thing Contents 01 Foreword 02 Who is the code for? 03 Where to find advice or raise a concern

More information

Credit & Collections for Small Business October 2009

Credit & Collections for Small Business October 2009 Credit & Collections for Small Business October 2009 By: Christopher G. Gattis cgattis@bluepointstrategies.com Credit & Collections for Small Business October 2009 By: Christopher G. Gattis cgattis@bluepointstrategies.com.com

More information

A crash course in credit

A crash course in credit A crash course in credit Ever get the feeling that you re being watched? That someone s keeping an eye on how you handle your money? Well, you re not just imagining things. Banks, credit card companies,

More information

TaxHelp Guide to Your Rights, Responsibilities, Readiness and Resolution of an IRS Audit Empowering the Taxpayer J. David Hopkins, JD, LLM

TaxHelp Guide to Your Rights, Responsibilities, Readiness and Resolution of an IRS Audit Empowering the Taxpayer J. David Hopkins, JD, LLM TaxHelp Guide to Your Rights, Responsibilities, Readiness and Resolution of an IRS Audit Empowering the Taxpayer J. David Hopkins, JD, LLM www.taxhelplaw.com CONTENTS: I. RIGHTS II. RESPONSIBILITIES III.

More information

Jason I. Miletsky Perspectives on branding

Jason I. Miletsky Perspectives on branding Jason I. Miletsky Perspectives on branding TABLE OF CONTENTS Introduction Opening Remarks xiii xv Part One Understanding the Brand 1 1 How Would You Define a Brand? 2 2 What Role Does Brand-Building Play

More information

Mini-Guide to Selecting and Working with Consultants

Mini-Guide to Selecting and Working with Consultants Mini-Guide to Selecting and Working with Consultants Before Contacting a Consultant What to expect from a consultant Thinking through your needs Interviewing Consultants Describe what will happen during

More information

LITIGATION READINESS

LITIGATION READINESS What is Litigation Readiness? LITIGATION READINESS A strong compliance function has been a fundamental requirement for any business. But the compliance function is only the first step in being able to

More information

1. BE REFERABLE. 7 Critical Marketing Strategies for Auto Repair Shops * Copyright @2015 * 23 Kazoos * 480-389-5219 * www.23kazoos.

1. BE REFERABLE. 7 Critical Marketing Strategies for Auto Repair Shops * Copyright @2015 * 23 Kazoos * 480-389-5219 * www.23kazoos. 1. BE REFERABLE Show up on time, do what you say you re going to do. Say please and thank you and finish what you start. Those are what I call the four rules for being referable. -Dave Riccio, Owner Tri-City

More information

Orientation to Quality Customer Service

Orientation to Quality Customer Service Orientation to Quality Customer Service This orientation contains crucial information for all new student employees at DePaul University. The orientation is designed to acquaint you with the everyday practices

More information

DESCRIBING OUR COMPETENCIES. new thinking at work

DESCRIBING OUR COMPETENCIES. new thinking at work DESCRIBING OUR COMPETENCIES new thinking at work OUR COMPETENCIES - AT A GLANCE 2 PERSONAL EFFECTIVENESS Influencing Communicating Self-development Decision-making PROVIDING EXCELLENT CUSTOMER SERVICE

More information

CyberbullyNOT Student Guide to Cyberbullying

CyberbullyNOT Student Guide to Cyberbullying CyberbullyNOT Student Guide to Cyberbullying WHAT IS CYBERBULLYING? Cyberbullies use the Internet or cell phones to send hurtful messages or post information to damage people s reputation and friendships.

More information

Communications Council Best Practice Guide

Communications Council Best Practice Guide Communications Council Best Practice Guide Social Media Code of Conduct social media code of conduct Purpose In the past few years social media has become an important and integral part of the marketing

More information

What Is Small Claims Court? What Types Of Cases Can Be Filed In Small Claims Court? Should I Sue? Do I Have the Defendant s Address?

What Is Small Claims Court? What Types Of Cases Can Be Filed In Small Claims Court? Should I Sue? Do I Have the Defendant s Address? SMALL CLAIMS COURT What Is Small Claims Court? Nebraska law requires that every county court in the state have a division known as Small Claims Court (Nebraska Revised Statute 25-2801). Small Claims Court

More information

Creating an Awesome Customer Experience

Creating an Awesome Customer Experience Creating an Awesome Customer Experience The need to provide a great customer experience. To have profitable customers who stay with you a long time, your goal must be to create the kind of experience that

More information

Someone has registered my.au domain name!

Someone has registered my.au domain name! E-book (Part 1) Someone has registered my.au domain name! What can I do? There are options available but you need to remember that you may not always be entitled to a domain you may deem as rightfully

More information

Repair Your Credit. Step1: Start where you are. Rebuilding Good Credit

Repair Your Credit. Step1: Start where you are. Rebuilding Good Credit REPAIR YOUR CREDIT A free publication provided by Consolidated Credit Counseling Services of Canada, Inc., a registered charitable credit counselling and debt management organization. Consolidated Credit

More information

Responding To A Negative Review

Responding To A Negative Review What to do when faced with a bad review & why you can t ignore it. Responding To A Negative Review For the Dental Practice that wants to STAND OUT Make your online reputation part of your dental marketing

More information

Google Lead Generation for Attorneys

Google Lead Generation for Attorneys 1 Google Lead Generation For Attorneys Leverage The Power Of AdWords To Grow Your Law Business FAST You re about to discover the secrets of fast legal practice success with Google AdWords. Google AdWords

More information

What is Reputation Management

What is Reputation Management What is Reputation Management Brought to you by: Fred Lotgering LotCon Biz Solutions 2 What is Reputation Management by: Fred Lotgering -- LotCon Biz Solutions This book and ALL content provided are for

More information

Forex Trading Strategies: One way to trade the Non Farm Payroll report.

Forex Trading Strategies: One way to trade the Non Farm Payroll report. Forex Trading Strategies: One way to trade the Non Farm Payroll report. June 3 2011 1 Upshot Trade Signals disclaimer The information provided in this report is for educational purposes only. It is not

More information

23 Ways to Sell More Using Social Media Marketing

23 Ways to Sell More Using Social Media Marketing 23 Ways to Sell More Using Social Media Marketing 1. Be visible Don't just tweet/post once or twice and think your job is done. Get online and speak to people. Network and let your target market get to

More information