MOTORPOINT.CO.UK. A Customer Guide to Motorpoint

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1 MOTORPOINT.CO.UK A Customer Guide to Motorpoint

2 Our Motoring Milestones April 1998 The UK s number one car supermarket opens for business in Derby September 1998 Motorpoint spearhead s the BBC s Rip-Off Britain campaign January 1999 Boomerang - Motorpoint s Personal Contract Purchase (PCP) plan created April 2000 Motorpoint opens its online sales call centre November 2001 Motorpoint Burnley opens April 2003 Motorpoint Glasgow opens August 2005 Motorpoint Newport opens June 2006 We become the first car supermarket to sell to every postal area in England December 2006 Motorpoint Peterborough opens May 2007 We become the first car supermarket to sell to every postal area in Scotland April 2008 Motorpoint celebrates its 10th anniversary April 2010 We are the first major car supermarket to gain Specialist Automotive Finance (SAF) approval February 2011 Highly Approved Trader status from Honest John earned for a second consecutive year March 2011 State-of-the-art Training facility opened at St James House June 2012 National Apprenticeship Scheme launched September 2012 Motorpoint Chingford opens July 2013 Motorpoint wins Motor Trader Car Supermarket of the Year Award July 2013 Motorpoint Birmingham opens October 2013 Sunday Times Grant Thornton Top Track 250 listing achieved Page 2 A Customer Guide to Motorpoint

3 At Motorpoint our aim is to wow you Since our opening in 1998, we have focused on delivering our Vision of being the Car Buyer s Champion, offering unrivalled choice, value and service to our customers. We ve sold over 500,000 cars since we opened and our recent expansion strategy is allowing us to bring our unique proposition to new parts of the UK by opening new sites in Chingford and Birmingham. We strive daily to ensure our cars are the cheapest in the country, that our customer experience is unrivalled and that our aftercare is first class. We want to make sure that we go above and beyond what you would expect of a car retailer, and in the process, deliver an exceptional service, one that you are happy to share with all of your family and friends. We are very interested to hear your feedback and to do this, we have chosen to use the Net Promoter Score (NPS). When you have purchased your vehicle, we ll send you an asking just one question - how likely are you to recommend Motorpoint to a friend or family member? We want you to be completely satisfied with your vehicle purchase, if you have any queries during your ownership of your vehicle, please feel free to contact a member of our customer services team on or contact us at [email protected] Contents Type of Finance Page 4 Boomerang Page 5 Optional Extras Page 6-7 Aviva Driveaway Insurance Page 8 Collecting Your Vehicle Page 9 A Customer Guide to Motorpoint Page 3

4 Types of Finance Motorpoint has a range of motor finance options through its partner Blackhorse Motor Finance, part of Lloyds Banking Group. Our dedicated finance teams are available 7 days a week to provide tailored advice as well as quotes in a matter of minutes. Boomerang Based on a Personal Contract Purchase (PCP) plan, Boomerang is the ideal way to buy a new vehicle, combining low monthly payments over a two or three-year period with the peace of mind of a Guaranteed Minimum Future Value (GMFV). Hire Purchase The traditional way to buy a car, Hire Purchase offers fixed monthly payments with the prospect of outright ownership at the end of the agreement. Our two most popular finance products are Boomerang, our Personal Contract Purchase (PCP) plan and Hire Purchase. Page 4 A Customer Guide to Motorpoint

5 Boomerang Boomerang gives you more More money in your wallet - with three years of lower payments. Hire Purchase v Boomerange Hire Purchase Illustration More confidence for the future - Let Black Horse take the worry out of depreciation, by giving you a guaranteed value for your car after three years. It will also take away MOT worries. More choice - When the three years is up, you can either: Hand the car back Pay off or re-finance the outstanding balance or Part-exchange it for another vehicle using any equity as a deposit. Deposit Boomerang Illustration Balance to Finance Deposit Balance Less GMFV Guaranteed Minimum Future Value A Customer Guide to Motorpoint Page 5

6 25 OFF EVERY ADDITIONAL ACCESSORY Optional Extras 25 OFF Every additional accessory in our Pick n Mix Every time you choose to purchase an additional product, Motorpoint will deduct from your total spend, as per the example below: PICK... GAP Insurance Total MIX IN... Reversing Sensors Running Total Minus New Total MIX IN... Guarantee Running Total Minus New Total Guarantee Motorpoint Extended Guarantee Key Features All mechanical and electrical coverage, including: Parts, labour and VAT Unlimited number of claims Unlimited mileage Additional Benefits Car hire after 24 hours Overnight accommodation Driving abroad (subject to terms and conditions) FROM GAP GAP Insurance Key Features Every year over 500,000 cars are stolen, many more are involved in accidents or destroyed Traditionally your insurance company only pays the current market value of the vehicle GAP Insurance meets any shortfall between the insurance company valuation and the original purchase price (in the event of a total loss claim) Up to 10,000 payout per claim (vehicles up to 25,000) Up to 20,000 payout per claim (vehicles over 25,000) GAP Insurance covers your investment for 3 years 10,000 WORTH OF COVER ,000 WORTH OF COVER Page 6 A Customer Guide to Motorpoint

7 25 OFF EVERY ADDITIONAL ACCESSORY GardX Parking Roadside GardX Paintwork Protection Parking Sensors Assistance Key Features Guaranteed for five years Tested in some of the world s harshest environments Provides long-term showroom finish on exterior paintwork Guaranteed interior stain and fade protection Key Benefits State-of-the-art protection against the toughest pollutants on the road High-quality interior protection with Stain Guard Increased windscreen visibility with Glass Guard Avoids build-up of condensation on the windscreen with Mist Guard ONLY Key Features Rear parking sensors enable you to park in the smallest of spaces without damaging your vehicle Four ultrasonic colour-coded sensors are fitted to your rear bumper to measure the distance to the nearest object. Any obstacles are indicated by a warning sound The system also detects small children and low walls which are often out of sight Protects your vehicle and avoids expensive repairs 4 SENSORS PER BUMPER ONLY PER BUMPER AXA Roadside Assistance Key Features Roadside Assistance Home Start Local Recovery National Recovery to a UK Destination Covers driver and up to 5 passengers Overnight Accommodation or Car Hire included ONLY European Cover All of the above plus full European Cover ONLY A Customer Guide to Motorpoint Page 7

8 Aviva Driveaway Insurance Welcome to Aviva Driveaway insurance There s a lot you need to be mindful of in the excitement of buying a new car. With our short-term Driveaway cover, car insurance doesn t need to be one of them. If you re purchasing a new or used vehicle from one of our approved partner dealerships, Driveaway insurance gives you free comprehensive cover for a short period to get you on the road quickly and safely. Simply visit instantdriveaway.co.uk with our unique code opposite and follow the prompts In less than five minutes you ll be offered free temporary cover and an annual comprehensive quote from Aviva, the UK s largest insurer If you decide to go ahead with the annual policy, you and the partner dealer still receive a temporary cover note, ensuring you drive away protected The cover note is sent directly to the dealer s secure online system They ll set the start date and time, so there is no pressure on you to decide when you re going to collect your shiny new pride and joy If you don t have access to the internet, please contact our UK call centre on and we ll issue your Driveaway insurance along with a competitive annual quote. Motorpoint Birmingham 5939 Motorpoint Burnley 5948 Motorpoint Chingford 5942 Motorpoint Derby 5937 Motorpoint Glasgow 5941 Motorpoint Newport 5938 Motorpoint Peterborough 5940 Page 8 A Customer Guide to Motorpoint

9 Collecting Your Vehicle Important information for customers when collecting their vehicles from Motorpoint Methods of payment All major debit cards (chip and pin only) Electronic transfer Barclays Bank, Nottingham, Sort Code: Account Number: Payable to Motorpoint of Derby Limited (please remember to quote stock number of vehicle being purchased) We are unable to accept cash, personal cheques, bankers drafts, building society cheques and credit cards at the point of collection. Documents required on collection Part-exchange vehicles will only be accepted when accompanied by a valid V5 registration document and a valid MOT certificate If you are financing your vehicle with Motorpoint, we will require the following proofs of identity: - Full UK driving licence. This must be signed and show your current address. If it is the new style licence, we will need both the card and paper counterpart - Failure to provide a driving licence and appropriate proofs could mean you will be unable to collect your car. Other important information It is important that customers instruct third party finance companies to ensure cleared funds are received by Motorpoint prior to collection of the vehicle. Test Drive Should you wish to test drive any vehicle your driving licence will be required (both the card and the counter part). Happy Motoring from Motorpoint A Customer Guide to Motorpoint Page 9

10 MOTORPOINT GLASGOW MOTORPOINT BURNLEY MOTORPOINT DERBY / ONLINE SALES MOTORPOINT BIRMINGHAM MOTORPOINT NEWPORT MOTORPOINT CHINGFORD MOTORPOINT PETERBOROUGH VISIT ONE OF OUR SEVEN SITES OR ONLINE AT MOTORPOINT.CO.UK BIRMINGHAM CHINGFORD GLASGOW PETERBOROUGH 2 LICHFIELD ROAD, BIRMINGHAM B6 5SU LEA VALLEY ROAD, CHINGFORD E4 7PX HAMILTON ROAD, MOUNT VERNON, GLASGOW G32 9QU EDGERLEY DRAIN ROAD, PETERBOROUGH PE1 5NL BURNLEY ROSEGROVE LANE, BURNLEY, LANCASHIRE BB12 6EH DERBY CHARTWELL DRIVE, WEST MEADOWS, DERBY DE21 6BZ NEWPORT QUEENSWAY MEADOW IND. ESTATE, NEWPORT, SOUTH WALES NP19 4YR OPENING HOURS: MON - FRI 9AM - 8PM (7PM NOV - MAR) SAT 9AM - 6PM SUN 11AM - 5PM (10.30AM - 5PM GLASGOW)