STATE OF CONNECTICUT
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1 STATE OF CONNECTICUT INSURANCE DEPARTMENT Annual Ranking of Calendar Year Accident & Health Insurance Complaints Exhibits Index ) Alphabetical listing of insurance companies and groups of insurance companies against whom no Justified or Questionable complaints have been recorded. ) Numerical ranking of insurance companies and groups of insurance companies against whom Justified and/or Questionable complaints have been recorded. The company or group with the lowest complaint ratio is ranked No. in this Exhibit. ) Alphabetical ranking of the insurance companies and groups of insurance companies named in Exhibit. 4) Numerical ranking of Health Maintenance Organizations (HMO s). The HMO with the lowest complaint ratio is ranked No.. 5) Definitions 6) Technical Notes 7) Listing of member insurance companies that comprise the groups named in Exhibits,, and. P.O. Box 86 Hartford, CT An Equal Opportunity Employer
2 [REPORTE] DATE 6/7/ EXHIBIT CONNECTICUT STATE INSURANCE DEPARTMENT ACCIDENT & HEALTH CLOSED DATE // THROUGH // ALPHABETICAL LISTING OF INSURANCE COMPANIES AND GROUPS OF COMPANIES AGAINST WHOM NO JUSTIFIED OR QUESTIONABLE COMPLAINTS HAVE BEEN RECORDED PAGE COMPANY NAME DIRECT PREMIUM COMPANY NAME 5 Star Life Insurance Company 5 Columbian Life Grp AAA Life Insurance Company,57 Commercial Travlrs Grp Aaa Mid Atlantic Ins Grp 95,8 Country Ins & Fin Serv Grp Aegis Grp,895 Coventry Corp Grp Aflac Grp 6,5,6 Cuna Mut Grp Allianz Ins Grp,47,57 Delphi Fin Grp Allstate Ins Grp,86, EMC National Life Company Amalgamated Life Insurance Comp 87,77 Equitable Life & Casualty Insur Amerco Corp 6,647 Fairfax Financial Grp American Fidelity Corp Grp,674,988 Family Heritage Life Insurance American Financial Grp,74,5 Federal Life Insurance Company American Medical and Life Insur 6,475 Federated Mut Grp American Natl Fncl Grp 5,75 Fidelity Life Association, A Le American Republic Mut Grp,878,7 Fidelity Security Grp Ameriprise Fin Grp 9,6,48 Financial Hol Grp Amex Assurance Company,957,96 First Rehabilitation Life Insur Assurant Inc Grp,5,5 General Electric Grp Assurity Life Insurance Company,4,87 Geneve Hol Inc Grp Aviva Grp,8 Genworth Financial Grp Axa Ins Grp,79,959 Goldman Sachs Grp Axis Capital Grp 55 Gpm Life Grp Baltimore Life Holdings Grp,696 Great West Grp BancInsure, Inc. 5 Guarantee Trust Grp Bankamerica Corp Grp,5 Guardian Life Grp Banner Life Grp,7 Harleysville Grp Bcbs Of Sc Grp 96,76 Harris Ins Holdings Grp Bcs Ins Grp,, Hartford Fire & Cas Grp Berkshire Hathaway Grp 4,75 Hcc Ins Holdings Grp Boston Mut Grp,846,88 Hcsc Grp Cardif Holdings Grp 7,868 Heritage Union Life Insurance C Centene Corp Grp,45,58 Highmark Grp Central States Grp,4,5 Horace Mann Grp Chubb & Son Inc Grp,66,7 Hsbc Grp Cigna Health Grp,5, Humana Grp Cincinnati Fncl Grp,664 Illinois Mutual Life Insurance Citigroup Grp 5,7 Industrial Alliance Grp DIRECT PREMIUM 5,69 444,7 5,44 4,477 8,5,98 7,48,76 7,7 657,6 8,8,589 4,4 7,7,8,98 5,64 4,64,84,89 47,946,9 9,7 5,759,6,86,494,665 69,7,874,7,94 47,9,95 4,78,855,7,557 75,54,87 5,954 48,95,4,64 57,89 78 Denotes a group of companies
3 [REPORTE] DATE 6/7/ EXHIBIT CONNECTICUT STATE INSURANCE DEPARTMENT ACCIDENT & HEALTH CLOSED DATE // THROUGH // ALPHABETICAL LISTING OF INSURANCE COMPANIES AND GROUPS OF COMPANIES AGAINST WHOM NO JUSTIFIED OR QUESTIONABLE COMPLAINTS HAVE BEEN RECORDED PAGE COMPANY NAME DIRECT PREMIUM COMPANY NAME DIRECT PREMIUM Ing America Ins Holding Grp 6,8,587 Presidential Life Insurance Com,494 Jackson Natl Grp 6 Principal Fin Grp 8,6,767 Jefferson National Life Insuran,47 Protective Life and Annuity Ins 48 Kansas City Life Ins Grp,884 Protective Life Ins Grp,7 Liberty Life Insurance Company 69,4 Prudential Of Amer Grp 5,69,56 Liberty Mut Grp,86,97 Qbe Ins Grp,65,4 Lifetime Healthcare Grp,679,599 Regal Rein Grp 99,75 Lightyear Delos Grp,58,65 Security Amer Fin Enterprises 7,74 Lincoln Heritage Life Insurance 6,6 Security Mutual Life Insurance,74,65 Lincoln Natl Grp 8,995,88 Sentry Ins Grp 9,88 Markel Corp Grp 747,4 Stancorp Financial Grp 9,5,978 Mass Mut Life Ins Grp 7,94,554 Starmount Life Insurance Compan,844 Midland Natl Life Ins Grp 6,5 State Farm Grp,4,44 Minnesota Mut Grp,87, Sun Life Assur Co Of Cn Grp,8,94 MTL Insurance Company 8,97 Swiss Re Grp 65,8 Munich Re Grp 6,5 Tiaa Family Grp 45,45 Mutual of America Life Insuranc 5,76 Trustmark Ins Co Grp 5,466,775 Mutual Of Omaha Grp,85,988 Unifi Grp 8,969,96 National Guardian Life Ins Grp 78, Unified Life Insurance Company,74 National Life Group 86,94 Union Labor Grp 465,59 National Teachers Associates Li 99 United Serv Automobile Asn Grp 6,58,597 Nestle Sa Grp,66,7 Unity Mut Grp 784 New Era Life Grp, Unumprovident Corp Grp 96,48,76 New York Life Grp 4,86,86 Vantislife Grp,58 Northwestern Mut Grp 8,69,758 Wells Fargo Grp 846 Ohio Natl Life Grp 7,596 West Southern Grp,57 Old Republic Grp 7,46 White Mountains Grp 6,88,6 Oneamerica Fin Partners Grp 5,86,8 Wilton Re Grp 9 Pan Amer Life Grp,69, Wr Berkley Corp Grp 898,46 Penn Mut Grp 8,49 Zale Corp Grp, Phoenix Cos Grp 4,66 Zurich Ins Grp,577,57 Physicians Mut Grp 5,9 TOTALS 964,89, Denotes a group of companies
4 [REPORTG] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE DATE 6/7/ ACCIDENT & HEALTH EXHIBIT NUMERICAL RANKING OF INSURANCE COMPANIES AND GROUPS OF INSURANCE COMPANIES AGAINST WHOM JUSTIFIED AND/OR QUESTIONABLE COMPLAINTS HAVE BEEN RECORDED. THE COMPANY OR GROUP WITH THE LOWEST COMPLAINT RATIO IS RANKED NO. COMPANY NAME UNDER- MARKETING CLAIMS POLICY DIRECT PREMIUM WRITING SALES HANDLING SERVICE J Q J Q J Q J Q OTHER J Q TOTAL J Q RATIO COMPL/DP RANK Metropolitan Grp Aetna Grp Anthem Health Plans, Inc Health Net Inc Grp Unitedhealth Grp Aegon Us Holding Grp John Hancock Grp Ace Ltd Grp American Intrnl Grp Liberty Natl Grp Cno Financial Grp Healthmarkets Grp Cna Ins Grp Universal Amer Fin Corp Grp Nationwide Corp,774,9,67,64,86,,46 6,474,96 7,5,4,,949 9,48,,9, 8,849,666 6,,89 7,,65 9,675,5 7,,,75,68,9, TOTALS,6,85, Denotes a group of companies Note: A ratio of. indicates no questionable and no justified complaints for this company for this time period
5 [REPORTJ] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE DATE 6/7/ ACCIDENT & HEALTH EXHIBIT ALPHABETICAL RANKING OF INSURANCE COMPANIES AND GROUPS OF INSURANCE COMPANIES AGAINST WHOM JUSTIFIED AND/OR QUESTIONABLE COMPLAINTS HAVE BEEN RECORDED. THE COMPANY OR GROUP WITH THE LOWEST COMPLAINT RATIO IS RANKED NO. COMPANY NAME UNDER- MARKETING CLAIMS POLICY DIRECT PREMIUM WRITING SALES HANDLING SERVICE J Q J Q J Q J Q OTHER J Q TOTAL J Q RATIO COMPL/DP RANK Ace Ltd Grp Aegon Us Holding Grp Aetna Grp American Intrnl Grp Anthem Health Plans, Inc Cna Ins Grp Cno Financial Grp Health Net Inc Grp Healthmarkets Grp John Hancock Grp Liberty Natl Grp Metropolitan Grp Nationwide Corp Unitedhealth Grp Universal Amer Fin Corp Grp,9,,,949,67,64 8,849,666,86,,46 7,, 7,,65 6,474,96 9,675,5 9,48, 6,,89,774,9,9,49 7,5,4,75, TOTALS,6,85, Denotes a group of companies Note: A ratio of. indicates no questionable and no justified complaints for this company for this time period
6 [REPORTI] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE DATE 6/7/ HEALTH MAINTENANCE ORGANIZATIONS EXHIBIT 4 NUMERICAL RANKING OF HEALTH MAINTENANCE ORGANIZATIONS (HMO'S). THE HMO WITH THE LOWEST COMPLAINT RATIO IS RANKED NO.. // THROUGH // COMPANY NAME UNDER- MARKETING CLAIMS POLICY DIRECT PREMIUM WRITING SALES HANDLING SERVICE J Q J Q J Q J Q OTHER J Q TOTAL J Q RATIO COMPL/DP RANK ConnectiCare Inc Aetna Health Inc Oxford Health Plans (CT), Inc Health Net of Connecticut, Inc CIGNA HealthCare of Connecticut 69,574,7 4,94, 7,9,77 78,695,778,47, TOTALS,64,, Note: A ratio of. indicates no questionable and no justified complaints for this company for this time period
7 Exhibit 5 Accident & Health Definitions Direct Premiums Underwriting - Includes all premiums arising from policies issued by the company during the calendar year. - Those complaints which involve cancellation, premiums, rating, refusal to insure and other disputes related to underwriting. Marketing & Sales - Those complaints which involve advertising, delays, misquotes, company handling and other disputes related to marketing and sales. Claims Handling Policy Service Other Justified (J) Questionable (Q) Complaint Ratio - Those complaints which involve claim procedure, unsatisfactory offers or settlements, delays, denial of claims, usual and customary fees, DRG, mandated benefits, coverage disputes and other disputes related to claims. - Those complaints which involve extension in benefits, service, delays, policy information, delivery of policies and certificates and other disputes related to policy service. - Those complaints which involve pre-existing condition conversions, unapproved forms and other miscellaneous disputes. - Those complaints which indicate error and/or fault by insurers and result in corrective action. - Those complaints which involve a question of fact or law and/or a combination of responsibility. Frequently, these complaints are favorably resolved. - The total number of complaints, divided by the direct premium and multiplied by,,.
8 Exhibit 6 Accident & Health Technical Notes ) Ranking: (a) The insurance company or group with the lowest complaint ratio is ranked No. in Exhibit. (b) Alphabetical listing on Exhibit ranks the insurance company or group with the lowest complaint ratio as No.. ) Earned premiums reflect premiums used for the calendar year. ) Complaints considered in determining complaint ratios are those complaint files closed during the calendar year which have been coded Justified or Questionable against insurance companies and groups of companies. 4) Accident and Health complaints principally encompass the following types of insurance coverage: () Medical Surgical Insurance () Major Medical Insurance () Hospital Expense Insurance (4) Hospital Indemnity Insurance (5) Disability Income Insurance (6) Accident Only Insurance (7) Credit Disability Insurance (8) Medicare Supplement Insurance (9) Long Term Care Insurance (Nursing Home Insurance)
9 [REPORTS] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE DATE 6/7/ 77 Aaa Mid Atlantic Ins Grp Keystone Insurance Company 66 Ace Ltd Grp ACE American Insurance Company ACE Fire Underwriters Insurance Company ACE Life Insurance Company ACE Property & Casualty Insurance Company Century Indemnity Company Combined Insurance Company of America Indemnity Insurance Company of North America Insurance Company of North America Aegis Grp American Sentinel Insurance Company 468 Aegon Us Holding Grp Monumental Life Insurance Company Stonebridge Casualty Insurance Company Stonebridge Life Insurance Company Transamerica Financial Life Insurance Company Transamerica Life Insurance Company Aetna Grp Aetna Health and Life Insurance Company Aetna Insurance Company of Connecticut Aetna Life Insurance Company 7 Aflac Grp American Family Life Assurance Company of Columbus American Family Life Assurance Company of New York Continental American Insurance Company 5 Alleghany Grp Homesite Insurance Company 76 Allianz Ins Grp Allianz Global Risks US Insurance Company Allianz Life Insurance Company of New York Allianz Life Insurance Company of North America American Automobile Insurance Company American Insurance Company Associated Indemnity Corporation Firemans Fund Insurance Company Jefferson Insurance Company
10 [REPORTS] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE DATE 6/7/ 8 Allstate Ins Grp Allstate Indemnity Company Allstate Insurance Company Allstate Life Insurance Company Allstate Property and Casualty Insurance Company American Heritage Life Insurance Company Charter National Life Insurance Company Lincoln Benefit Life Company 466 Alterra Capital Holdings Grp Alterra America Insurance Company Alterra Reinsurance USA Inc. 574 Amerco Corp Oxford Life Insurance Company RepWest Insurance Company 658 American Equity Investment Grp American Equity Investment Life Insurance Company American Fidelity Corp Grp American Fidelity Assurance Company American Public Life Insurance Company 84 American Financial Grp Continental General Insurance Company Great American Insurance Company Great American Insurance Company of New York Great American Life Insurance Company Great American Security Insurance Company Great American Spirit Insurance Company Loyal American Life Insurance Company United Teacher Associates Insurance Company American Intrnl Grp AIU Insurance Company American General Assurance Company American General Indemnity Company American General Life Insurance Company American General Life Insurance Company of Delaware American General Life and Accident Insurance Company American Home Assurance Company Chartis Casualty Company Chartis Property Casualty Company Granite State Insurance Company Insurance Company of the State of Pennsylvania National Union Fire Insurance Company of Pittsburgh, PA New Hampshire Insurance Company SunAmerica Life Insurance Company United States Life Insurance Company in the City of New York
11 [REPORTS] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE DATE 6/7/ 48 American Natl Fncl Grp American National Insurance Company American National Life Insurance Company of Texas Farm Family Life Insurance Company Garden State Life Insurance Company Standard Life and Accident Insurance Company 57 American Republic Mut Grp American Republic Insurance Company World Insurance Company 4 Ameriprise Fin Grp IDS Property Casualty Insurance Company RiverSource Life Insurance Company 58 Amtrust Gmaci Maiden Grp Integon National Insurance Company 586 Arbella Ins Grp Covenant Insurance Company 79 Arch Ins Grp Arch Insurance Company 876 Arkansas Bcbs Grp USAble Life 55 Arrowpoint Capital Grp Arrowood Indemnity Company Arrowood Surplus Lines Insurance Company 9 Assurant Inc Grp American Bankers Insurance Company of Florida American Bankers Life Assurance Company of Florida John Alden Life Insurance Company Time Insurance Company Union Security Insurance Company 44 Aviva Grp Aviva Life and Annuity Company 968 Axa Ins Grp AXA Equitable Life Insurance Company Mony Life Insurance Company Mony Life Insurance Company of America U.S. Financial Life Insurance Company 46 Axis Capital Grp AXIS Insurance Company AXIS Reinsurance Company AXIS Specialty Insurance Company
12 [REPORTS] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 4 DATE 6/7/ 47 Baltimore Life Holdings Grp Baltimore Life Insurance Company 8 Bankamerica Corp Grp Balboa Insurance Company Balboa Life Insurance Company 87 Banner Life Grp Banner Life Insurance Company 66 Bcbs Of Sc Grp Companion Life Insurance Company (The) Bcs Ins Grp BCS Insurance Company BCS Life Insurance Company 65 Beneficial Life Grp Beneficial Life Insurance Company Berkshire Hathaway Grp CSI Life Insurance Company California Insurance Company Central States Indemnity Company of Omaha Fairfield Insurance Company Finial Reinsurance Company GEICO General Insurance Company General Re Life Corporation General Star Indemnity Company Genesis Insurance Company Government Employees Insurance Company IdeaLife Insurance Company National Liability & Fire Insurance Company 58 Boston Mut Grp Boston Mutual Life Insurance Company 95 Centene Corp Grp Celtic Insurance Company 69 Central States Grp Central States Health & Life Company of Omaha 8 Chubb & Son Inc Grp Chubb National Insurance Company Executive Risk Specialty Insurance Company Federal Insurance Company Pacific Indemnity Company Vigilant Insurance Company
13 [REPORTS] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 5 DATE 6/7/ 44 Church Pension Fund Church Life Insurance Corporation 9 Cigna Health Grp CIGNA Health and Life Insurance Company Connecticut General Life Insurance Company Life Insurance Company of North America 44 Cincinnati Fncl Grp Cincinnati Insurance Company Cincinnati Life Insurance Company (The) 4 Citigroup Grp American Health and Life Insurance Company National Benefit Life Insurance Company Primerica Life Insurance Company Sears Life Insurance Company Triton Insurance Company 8 Cna Ins Grp American Casualty Company of Reading, Pennsylvania Continental Assurance Company Continental Casualty Company Continental Insurance Company (The) National Fire Insurance Company of Hartford Transportation Insurance Company Valley Forge Insurance Company Cno Financial Grp Bankers Life and Casualty Company Colonial Penn Life Insurance Company Conseco Life Insurance Company Washington National Insurance Company 55 Columbian Life Grp Columbian Life Insurance Company Columbian Mutual Life Insurance Company 56 Commercial Travlrs Grp Commercial Travelers Mutual Insurance Company Monitor Life Insurance Company of New York 5 Country Ins & Fin Serv Grp Country Life Insurance Company 7 Coventry Corp Grp First Health Life & Health Insurance Company
14 [REPORTS] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 6 DATE 6/7/ 6 Cuna Mut Grp CUMIS Insurance Society, Inc. CUNA Mutual Insurance Society MEMBERS Life Insurance Company 74 Delphi Fin Grp Reliance Standard Life Insurance Company 6 Emc Ins Co Grp Employers Mutual Casualty Company 58 Fairfax Financial Grp Fairmont Premier Insurance Company North River Insurance Company Odyssey Reinsurance Company TIG Insurance Company United States Fire Insurance Company 7 Federated Mut Grp Federated Life Insurance Company Federated Mutual Insurance Company 45 Fidelity Security Grp Fidelity Security Life Insurance Company 449 Financial Hol Grp Great Southern Life Insurance Company Investors Life Insurance Company of North America 476 Fortress Grp Merit Life Insurance Company 5 General Electric Grp Employers Reassurance Corporation Heritage Casualty Insurance Company Union Fidelity Life Insurance Company 69 Generali Grp Generali - U.S. Branch 45 Geneve Hol Inc Grp Independence American Insurance Company Madison National Life Insurance Company, Inc. Standard Security Life Insurance Company of New York 4 Genworth Financial Grp Genworth Life Insurance Company Genworth Life and Annuity Insurance Company
15 [REPORTS] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 7 DATE 6/7/ 89 Goldman Sachs Grp Commonwealth Annuity and Life Insurance Company First Allmerica Financial Life Insurance Company 47 Gpm Life Grp Government Personnel Mutual Life Insurance Company 769 Great West Grp Canada Life Assurance Company Crown Life Insurance Company Great-West Life & Annuity Insurance Company Great-West Life Assurance Company (The) London Life Reinsurance Company Greater Ny Grp Greater New York Mutual Insurance Company 687 Guarantee Trust Grp Guarantee Trust Life Insurance Company 49 Guardian Life Grp Berkshire Life Insurance Company of America Guardian Life Insurance Company of America Park Avenue Life Insurance Company 57 Hannover Grp Clarendon National Insurance Company 5 Harleysville Grp Harleysville Life Insurance Company 7 Harris Ins Holdings Grp Family Life Insurance Company Manhattan Life Insurance Company 9 Hartford Fire & Cas Grp American Maturity Life Insurance Company First State Insurance Company Hartford Accident and Indemnity Company Hartford Casualty Insurance Company Hartford Fire Insurance Company Hartford Insurance Company of the Midwest Hartford Insurance Company of the Southeast Hartford International Life Reassurance Corporation Hartford Life Insurance Company Hartford Life and Accident Insurance Company Hartford Life and Annuity Insurance Company Hartford Underwriters Insurance Company New England Insurance Company New England Reinsurance Corporation
16 [REPORTS] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 8 DATE 6/7/ 9 Hartford Fire & Cas Grp Nutmeg Insurance Company Pacific Insurance Company, Limited Sentinel Insurance Company, Ltd Trumbull Insurance Company Twin City Fire Insurance Company 984 Hcc Ins Holdings Grp Avemco Insurance Company HCC Life Insurance Company Perico Life Insurance Company 97 Hcsc Grp Colorado Bankers Life Insurance Company Fort Dearborn Life Insurance Company Health Care Service Corporation, A Mutual Legal Reserve Company 6 Health Net Inc Grp Health Net Life Insurance Company 64 Healthmarkets Grp Chesapeake Life Insurance Company (The) MEGA Life and Health Insurance Company (The) Mid-West National Life Insurance Company of Tennessee 8 Highmark Grp HM Life Insurance Company United Concordia Insurance Company Horace Mann Grp Horace Mann Life Insurance Company 5 Hsbc Grp Household Life Insurance Company 9 Humana Grp Humana Insurance Company HumanaDental Insurance Company Kanawha Insurance Company 5 Industrial Alliance Grp IA American Life Insurance Company Occidental Life Insurance Company of North Carolina 9 Ing America Ins Holding Grp ING Life Insurance and Annuity Company ING USA Annuity and Life Insurance Company Midwestern United Life Insurance Company ReliaStar Life Insurance Company ReliaStar Life Insurance Company of New York Security Life of Denver Insurance Company
17 [REPORTS] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 9 DATE 6/7/ 98 Jackson Natl Grp Jackson National Life Insurance Company 94 John Hancock Grp John Hancock Life & Health Insurance Company John Hancock Life Insurance Company (USA) 588 Kansas City Life Ins Grp Kansas City Life Insurance Company Old American Insurance Company Liberty Mut Grp American States Insurance Company Employers Insurance Company of Wausau First Liberty Insurance Corporation (The) LM Insurance Corporation Liberty Life Assurance Company of Boston Liberty Mutual Fire Insurance Company Liberty Mutual Insurance Company Ohio Casualty Insurance Company (The) Wausau Underwriters Insurance Company 9 Liberty Natl Grp American Income Life Insurance Company Globe Life and Accident Insurance Company United American Insurance Company 86 Lifetime Healthcare Grp MedAmerica Insurance Company Lincoln Natl Grp First Penn-Pacific Life Insurance Company Lincoln Life & Annuity Company of New York Lincoln National Life Insurance Company (The) 8 Lumbermens Mut Cas Grp American Manufacturers Mutual Insurance Company American Motorists Insurance Company Lumbermens Mutual Casualty Company 785 Markel Corp Grp Markel Insurance Company 45 Mass Mut Life Ins Grp C.M. Life Insurance Company MML Bay State Life Insurance Company Massachusetts Mutual Life Insurance Company
18 [REPORTS] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE DATE 6/7/ 4 Metropolitan Grp Delaware American Life Insurance Company General American Life Insurance Company MetLife Insurance Company of Connecticut MetLife Insurance Company of Connecticut Metropolitan Direct Property and Casualty Insurance Company Metropolitan Life Insurance Company New England Life Insurance Company 4 Midland Natl Life Ins Grp Midland National Life Insurance Company North American Company for Life & Health Insurance 869 Minnesota Mut Grp Minnesota Life Insurance Company 6 Munich Re Grp American Alternative Insurance Corporation American Modern Home Insurance Company Hartford Steam Boiler Inspection and Insurance Company Sterling Life Insurance Company 6 Mutual Of Omaha Grp Companion Life Insurance Company Mutual of Omaha Insurance Company United of Omaha Life Insurance Company National Guardian Life Ins Grp National Guardian Life Insurance Company 64 National Life Group Life Insurance Company of the Southwest National Life Insurance Company 4 Nationwide Corp National Casualty Company Nationwide Affinity Insurance Company of America Nationwide Life Insurance Company Nationwide Life and Annuity Insurance Company Nationwide Mutual Fire Insurance Company Nationwide Mutual Insurance Company Nationwide Property & Casualty Insurance Company 68 Ncmic Grp NCMIC Insurance Company 448 Nestle Sa Grp Gerber Life Insurance Company 5 New Era Life Grp Philadelphia American Life Insurance Company
19 [REPORTS] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE DATE 6/7/ 86 New York Life Grp New York Life Insurance Company New York Life Insurance and Annuity Corporation 477 Newquest Grp Bravo Health Insurance Company, Inc. HealthSpring Life and Health Insurance Company, Inc. 86 Northwestern Mut Grp Northwestern Long Term Care Insurance Company Northwestern Mutual Life Insurance Company 74 Ohio Natl Life Grp Ohio National Life Assurance Corporation Ohio National Life Insurance Company 598 Old Mut Us Life Holding Grp OM Financial Life Insurance Company 5 Old Republic Grp Old Republic General Insurance Corporation Old Republic Insurance Company Old Republic Life Insurance Company Pennsylvania Manufacturers Association Insurance Company 69 Oneamerica Fin Partners Grp American United Life Insurance Company Pioneer Mutual Life Insurance Company State Life Insurance Company (The) 79 Pacific Life Ins Co Pacific Life & Annuity Company Pacific Life Insurance Company 55 Pan Amer Life Grp Pan-American Life Insurance Company 85 Penn Mut Grp Penn Insurance and Annuity Company Penn Mutual Life Insurance Company 4 Phoenix Cos Grp American Phoenix Life and Reassurance Company PHL Variable Insurance Company Phoenix Life Insurance Company Phoenix Life and Annuity Company 67 Physicians Mut Grp Physicians Mutual Insurance Company
20 [REPORTS] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE DATE 6/7/ Principal Fin Grp Principal Life Insurance Company 458 Protective Life Ins Grp Protective Life Insurance Company 4 Prudential Of Amer Grp Prudential Annuities Life Assurance Corporation Prudential Insurance Company of America Prudential Retirement Insurance and Annuity Company 85 Public Service Grp Public Service Mutual Insurance Company 796 Qbe Ins Grp QBE Insurance Corporation 78 Rli Ins Grp RLI Insurance Company 47 Rvi Grp R.V.I. National Insurance Company 749 Scor Grp SCOR Global Life Reinsurance Company of America 49 Security Amer Fin Enterprises Grp Security Life Insurance Company of America 87 Security Benefit Grp Security Benefit Life Insurance Company 69 Sentry Ins Grp Sentry Casualty Company Sentry Insurance A Mutual Company Sentry Life Insurance Company Sentry Select Insurance Company 47 Sparta Grp SPARTA Insurance Company SPARTA Specialty Insurance Company 48 Stancorp Financial Grp Standard Insurance Company 76 State Farm Grp State Farm Mutual Automobile Insurance Company
21 [REPORTS] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE DATE 6/7/ 549 Sun Life Assur Co Of Cn Grp Independence Life and Annuity Company Professional Insurance Company Sun Life Assurance Company of Canada Sun Life and Health Insurance Company (U.S.) 8 Swiss Re Grp North American Elite Insurance Company North American Specialty Insurance Company Reassure America Life Insurance Company Swiss Re Life & Health America, Inc. Washington International Insurance Company Westport Insurance Corporation 88 The Hanover Ins Grp Hanover Insurance Company (The) 454 The Warranty Grp Resource Life Insurance Company 98 Thrivent Financial For Lutherans Thrivent Life Insurance Company 6 Tiaa Family Grp TIAA-CREF Life Insurance Company Teachers Insurance and Annuity Association of America 548 Travelers Grp Athena Assurance Company Automobile Insurance Company of Hartford, Connecticut Charter Oak Fire Insurance Company Discover Property & Casualty Insurance Company Farmington Casualty Company First Trenton Indemnity Company Gulf Underwriters Insurance Company Northland Casualty Company Northland Insurance Company Phoenix Insurance Company St. Paul Fire and Marine Insurance Company St. Paul Guardian Insurance Company St. Paul Medical Liability Insurance Company St. Paul Mercury Insurance Company St. Paul Protective Insurance Company Standard Fire Insurance Company Travco Insurance Company Travelers Casualty Company of Connecticut Travelers Casualty and Surety Company (The) Travelers Casualty and Surety Company of America Travelers Commercial Casualty Company Travelers Commercial Insurance Company
22 [REPORTS] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 4 DATE 6/7/ 548 Travelers Grp Travelers Home and Marine Insurance Company (The) Travelers Indemnity Company (The) Travelers Indemnity Company of America Travelers Indemnity Company of Connecticut (The) Travelers Personal Security Insurance Company Travelers Property Casualty Insurance Company United States Fidelity and Guaranty Company 76 Trustmark Ins Co Grp Trustmark Insurance Company Trustmark Life Insurance Company 94 Unifi Grp Acacia Life Insurance Company Ameritas Life Insurance Corp. Union Central Life Insurance Company (The) 78 Union Labor Grp ULLICO Casualty Company ULLICO Life Insurance Company Union Labor Life Insurance Company (The) United Serv Automobile Asn Grp USAA Life Insurance Company 77 Unitedhealth Grp Golden Rule Insurance Company Oxford Health Insurance, Incorporated PacifiCare Life and Health Insurance Company Unimerica Insurance Company UnitedHealthcare Insurance Company 5 Unitrin Grp United Insurance Company of America 95 Universal Amer Fin Corp Grp American Progressive Life & Health Insurance Company of New York Pennsylvania Life Insurance Company 565 Unumprovident Corp Grp Colonial Life & Accident Insurance Company Paul Revere Life Insurance Company Paul Revere Variable Annuity Company Provident Life and Accident Insurance Company Provident Life and Casualty Insurance Company UNUM Life Insurance Company of America Utica Grp Republic-Franklin Insurance Company Utica Mutual Insurance Company 4668 Vantislife Grp
23 Vantis Life Insurance Company
24 [REPORTS] CONNECTICUT STATE INSURANCE DEPARTMENT PAGE 5 DATE 6/7/ GROUP NO GROUP NAME 67 Wellpoint Inc Grp Anthem Health Plans, Inc Anthem Insurance Companies, Inc. Anthem Life Insurance Company UNICARE Life & Health Insurance Company 47 Wells Fargo Grp Centurion Life Insurance Company 86 West Southern Grp Columbus Life Insurance Company Integrity Life Insurance Company Lafayette Life Insurance Company Western-Southern Life Assurance Company 9 White Mountains Grp Employers Fire Insurance Company Northern Assurance Company of America OneBeacon America Insurance Company Symetra Life Insurance Company 4 Wilton Re Grp Wilton Reassurance Company Wilton Reassurance Life Company of New York 98 Wr Berkley Corp Grp Acadia Insurance Company Berkley Insurance Company StarNet Insurance Company 85 Xl Amer Grp XL Life Insurance and Annuity Company XL Reinsurance America, Inc. Zurich Ins Grp st Century Centennial Insurance Company st Century Premier Insurance Company American Guarantee & Liability Insurance Company American Zurich Insurance Company Centre Life Insurance Company Empire Fire and Marine Insurance Company Universal Underwriters Life Insurance Company Zurich American Insurance Company
STATE OF CONNECTICUT
STATE OF CONNECTICUT INSURANCE DEPARTMENT Annual Ranking of 21 Calendar Year Accident & Health Insurance Complaints Exhibits Index 1) Alphabetical listing of insurance companies and groups of insurance
Life Insurers, P&C Insurers, Health Insurers, HMOs
(This report is presented in descending order, by ) 79413 UNITEDHEALTHCARE INS CO 635,749,619 60054 AETNA LIFE INS CO 186,141,765 61271 PRINCIPAL LIFE INS CO 176,081,816 65978 METROPOLITAN LIFE INS CO
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STATE OF CONNECTICUT
STATE OF CONNECTICUT INSURANCE DEPARTMENT Annual Ranking of 213 Calendar Year Accident & Health Insurance Complaints Exhibits Index 1) Alphabetical listing of insurance companies and groups of insurance
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(This report is presented in descending order, by ) 54801 Blue Cross Blue Shield of Ga Inc 570,668,185 60380 AFLAC 182,697,185 96237 Kaiser Found Hlth Plan of GA Inc 87,745,778 70025 Genworth Life Ins
Michigan Life & Health Insurance Guaranty Association
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ORDINARY LIFE BUSINESS... 1 CREDIT LIFE BUSINESS... 2 GROUP LIFE BUSINESS... 3 INDUSTRIAL LIFE BUSINESS... 4 TOTAL LIFE BUSINESS...
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TOTAL PAYMENTS (REFUNDS) IN 2004
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2014 Oregon Page 1 of 9 4 Ever Life Ins Co 80985 IL $0 $0 $23 $0 $23 0.00% 5 Star Life Ins Co 77879 LA $90 $0 $1,374 $0 $1,464 0.13% AAA Life Ins Co 71854 MI $1,847 $0 $2,076 $0 $3,923 0.34% Ability Ins
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