Initiatives in Commissary and Phone Systems. Keefe Group
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1 Initiatives in Commissary and Phone Systems Keefe Group
2 Overview Vending real time solution to remove vending cards DirectLink Trust real time solution to remove phone cards and pre-paid phone accounts Phone Order Entry IVR independence from premise based phone system Statewide Banking initiatives Statewide MP3 Initiatives
3 Real Time Vending Objective Allow inmates to vend products with a real time deduction from their trust account Benefits Eliminate delay between pre-paid vending purchase and delivery of vending card Eliminate use of vending card as currency among inmates Eliminate Card Valuation/Revaluation Activities Eliminate need to refund remaining value of vending card upon release of inmate
4 Real Time Vending Requirements
5 Real Time Vending Feature Description The inmate inserts an ID badge into the ITC vending card reader or keypunches in his/her numeric ID and PIN onto the ITC vending keypad The ITC smart reader requests the KCN Inmate Banking database to validate the inmate ID and to retrieve his/her balance If approved the inmate may vend products The inmate account is immediately charged for each product that is vended Upon completion of the vending session the inmate indicates that he/she is finished and the reader prompts for the next inmate ID The KCN Inmate Banking system displays the line by line purchase amounts on the inmate account history, and can show a summary that will accumulate the total day s vending purchase by the inmate.
6 Real Time Vending Agencies in Service Racine County WI May 2011 Ramsey County WI July 2011
7 Direct Link Trust Objective Allow inmates to place phone calls with a real time deduction from their custodial account Benefits Eliminate delay between pre-paid phone purchase and delivery of either Card Phone Time to Pre-Paid Debit Account Eliminate use of phone cards as currency among inmates Eliminate need to refund remaining value of phone card upon release of inmate
8 DirectLink Trust Requirements
9 DirectLink Trust Feature Description The inmate authenticates to the phone system using his/her ID and PIN The inmate initiates a request for an outbound call The agency phone system requests the inmate s available balance from the KCN PhoneCallCharge Web Service If approved the call is placed At conclusion of the call or at depletion of funds the call is disconnected and the inmate account is immediately debited The KCN Inmate Banking system displays the line by line purchase amounts on the inmate account history, and can show a summary that will accumulate the total day s call charges by inmate. The KCN Edge Kiosk displays outbound phone activity and charges to the inmate
10 DirectLink Trust Lessons Learned Interface does not solve dual maintenance of Inmate Information Both the phone system and the Trust Accounting system require Inmate Identification data originating from the Offender Management System Phone Systems can be configured to create pre-paid debit transfers through the interface instead of per-call charges This can defeat the benefit of eliminating residual balances at release KCN has established a release refund interface to restore this benefit DirectLink Sales provides and alternative through commissary sales processing
11 Direct Link Trust Agencies in Service Lake County IN GEO Moshannon Valley PA Nueces County TX Kern County CA Lubbock County TX GEO Big Springs TX Hernando County FL King County WA GEO D. Ray James GA Vermont DOC GEO Robert Deyton GA Oct-09 Oct-09 Jan-10 Apr-10 Apr-10 Aug-10 Oct-10 Nov-10 Nov-10 Nov-10 Jan-11
12 Objective IVR Commissary Allow inmates to order commissary directly from the phone Benefits Provide a green alternative to OMR forms Leverage current infrastructure Provide an IVR alternative that is independent of any given phone system Provide an alternative to kiosk functionality
13 IVR Commissary - Requirements
14 IVR Commissary Feature Description The inmate uses a speed-dial number to transfer to the commissary IVR The inmate can request his/her available trust fund balance The inmate can initiate a commissary order The inmate can amend a pending commissary order Restrictions can optionally be applied during the IVR session Pending order requests are processed on or near the date of fulfillment The inmate account is debited for the accepted order on the date of processing Items not filled for insufficient funds or other applied restrictions are listed on the commissary delivery receipt
15 IVR Commissary Lessons Learned No additional phone capacity has been required through our installations
16 IVR Commissary Agencies in Service Wayne IN (Combined Public Communications) Trumbull OH (GTL) Mason County KY (Combined Public Communications) Lake County IN (PCS) Boone KY (Combined Public Communications) GEO - Moshannon Valley PA (PCS) Carroll County MD (ICS) Buffalo NE (Telmate) Flagler FL (Paytel) Douglas NE (PCS) Grant KY (Combined Public Communications) Wyatt RI (DSI / GTL) Bertie Martin NC (Paytel) Vermont DOC (PCS) Oldham KY (Combined Public Communications) Nacogdoches, TX (Infinity)
17 Statewide Banking Initiatives Objectives Enable statewide access to Keefe Inmate Banking Solution Benefits Leverage real-time interfaces with Commissary Kiosks On-Line Deposits Phone Vending
18 Statewide Banking Initiatives - Requirements Internet
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21 Statewide Banking Initiatives Agencies in Service Rhode Island 2001 Premise-Based Vermont 2010 Hosted / Internet Win 2008 Terminal Services Cook County IL Dallas County TX
22 Objective Statewide MP3 Initiatives Provide Digital Media Alternative to Physical Media Solutions Benefits Improve Security -Remove CDs/DVDs and players Improve access to song titles and other digital media All decisions made on player away from Kiosk Provide positive time-consuming activity- browsing songs titles on the player.
23 Statewide MP3 Initiatives -Agencies in Service State Population Ohio 50,000 Michigan 42,000 Oklahoma 20,000 Mississippi 15,000 Kansas 7,500 New Mexico 6,500 Alaska 6,000 Idaho 4,000 New Hampshire * (in deployment) 2,500 Federal Bureau of Prisons 5,000
24 Statewide MP3 Initiatives - Requirements State WAN
25 Statewide MP3 Initiatives - Features 5 Million Song Catalog on Player Music Player with play lists Secure Photo Album Secure Mail and System Messages FM Radio
26 Statewide MP3 Initiatives - Lessons Learned Use of Satellite uplink vs. DOC Network Storage of music on Kiosk to reduce download time Kiosk used to sync only all decisions made on player- allows 1 kiosk to serve 1000 s of inmates Hours of time is spent browsing catalog of songs on player Mortality timer with fraud lock prevents theft
27 Thank you!
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