for Law Firms The BTI Client Service All-Star Team Published by The BTI Consulting Group, Inc. 167 Milk Street, Suite 340 Boston, MA 02109 (617) 439-0333 The 2004 BTI Client Service All-Stars EXECUTIVE SUMMARY The BTI Consulting Group interviewed over 200 corporate counsel at Fortune 1000 companies throughout the US regarding their outside law firm relationships, how they buy legal services and a broad range of other issues. We also asked which attorneys stand out for their superior client service. The BTI Client Service All-Star Team represents those individual attorneys who have been nominated by their Fortune 1000 clients, in an unprompted manner, because they provide superior client service they are the All-Stars of client service. Who Makes the All-Star Team 90 individuals, representing 79 law firms were nominated for BTI s Client Service All-Star Team for law firms. Only 2 attorneys were nominated by multiple clients. The BTI Client Service MVPs 3 Years of Superior Client Service Clients identify 6 attorneys that deliver superior client service three years in a row. These All-Star Client Service MVPs deliver superior client service on a continuing basis and clients take notice. Getting to the Heart of the Matter Clients talk about their attorneys ability to get to the heart of the matter quickly. All-Stars strike at the core. They anticipate what is coming next and prepare thoughtful, direct answers to questions that clients have not yet asked. All-Stars understand and track client objectives, understanding that client objectives and needs change. Most of the All-Stars rely on more short, informal communications to make their points and offer clear, unequivocal opinions. These All-Stars are no longer adjunct professionals responding to client calls as needed. Clients view their All-Stars as an informed resource that is always fully prepared to jump in headfirst. Cultivating Client Service Success Law Firms with More Than One All-Star Team Member 8 firms have two nominees: Firms with 2 Nominees Baker Botts Foley & Lardner Fulbright & Jaworski Jones Day Mayer, Brown, Rowe & Maw Sidley Austin Brown & Wood Sullivan & Cromwell Wachtell, Lipton, Rosen & Katz The BTI Consulting Group, Inc. 2004 All rights reserved The BTI Consulting Group 2004 All Rights Reserved www.bticonsulting.com Compelling Research for Compelling Results Page 1 sm
The Entire BTI Client Service All-Star Team Alphabetically by Law Firm Richard M. Simses Abbott, Simses & Kuchler Managing Director Houston, TX Joseph P. Esposito Akin Gump Strauss Hauer & Feld Partner Washington, DC Alan Lintel Anderson, Levine & Lintel Partner Dallas, TX John V. Fiorella Archer & Greiner Managing Partner Wilmington, DE John M. Riccione Aronberg Goldgehn Davis & Garmisa Member Chicago, IL R. Lawrence Ashe, Jr. Ashe & Rafuse Senior Partner Atlanta, GA Richard M. Franklin Baker & McKenzie Partner Chicago, IL Richard L. Josephson Baker Botts Member Houston, TX Timothy W. Mountz Baker Botts Member Dallas, TX Michael L. Edwards Balch & Bingham Partner Birmingham, AL Fred H. Bartlit, Jr. Bartlit Beck Herman Palenchar & Scott Senior Partner Chicago, IL John C. Rasp Blackwell Sanders Peper Martin Partner St. Louis, MO Richard Corley Blake, Cassels & Grayden Partner Toronto, Canada Joanne B. Erde Broad and Cassel Member Miami, FL Jonathan Vipond, III Buchanan Ingersoll Office Managing Partner Harrisburg, PA Howard G. Sloane Cahill Gordon & Reindel Partner New York, NY David W. Bernstein Clifford Chance Partner New York, NY John F. Gardner Cooper, White & Cooper Partner San Francisco, CA David A. Rosinus Covington & Burling Partner New York, NY Peter S. Wilson Cravath, Swaine & Moore Partner New York, NY Richard McMillan, Jr. Crowell & Moring Partner Washington, DC Sarah J. Beshar Davis Polk & Wardwell Partner New York, NY Wolcott B. Dunham, Jr. Debevoise & Plimpton Partner New York, NY Page 2
Peter Humphreys Dewey Ballantine Partner New York, NY Gary L. Tygesson Dorsey & Whitney Partner Minneapolis, MN Nathan P. Eimer Eimer Stahl Klevorn & Solberg Managing Partner Chicago, IL Jonathan D. Sasser Ellis & Winters Partner Cary, NC Philip S. Garon Faegre & Benson Partner Minneapolis, MN Gordon K. Davidson Fenwick & West Chairman Mountain View, CA Theresa M. Gallion Fisher & Phillips Managing Member Orlando, FL Jeffry L. Hardin Fleischman and Walsh Partner Washington, DC Richard W. Johns Foley & Lardner Partner Orlando, FL Patrick G. Quick Foley & Lardner Partner Milwaukee, WI Adam P. Hall Frost Brown Todd Member Cincinnatti, OH Osborne J. Dykes III Fulbright & Jaworski Partner Houston, TX Charles H. Still Fulbright & Jaworski Partner Houston, TX Phillip T. Bruns Gibbs & Bruns Partner Houston, TX Mark G. Borden Hale and Dorr Senior Partner Boston, MA Bruce H. Hallett Hallett & Perrin Shareholder Dallas, TX Thomas D. Cordell Haynes and Boone Partner Houston, TX James B. Spears, Jr. Haynsworth Baldwin Johnson & Greaves Member Charlotte, NC Benjamin D. McCoy Howser, Newman & Besley Managing Partner Columbia, SC Glen J. Hettinger Hughes & Luce Partner Dallas, TX David P. Poole Hunton & Williams Partner Dallas, TX J.D. Page J.D. Page Attorney Houston, TX Richard A. Rubin Jenkens & Gilchrist Shareholder New York, NY Daniel R. Murray Jenner & Block Partner Chicago, IL Richard A. Chesley Jones Day Partner Chicago, IL William F. Henze, II Jones Day Partner New York, NY Page 3
Ralph Strangis Kaplan, Strangis and Kaplan Partner Minneapolis, MN Bonita L. Stone Katten Muchin Zavis Rosenman Partner Chicago, IL Charles L. Moore Keleher & McLeod Partner Albuquerque, NM Stephen Fraidin Kirkland & Ellis Partner New York, NY Gary Olson Latham & Watkins Partner Los Angeles, CA John M. Nonna LeBoeuf, Lamb, Greene & MacRae Partner New York, NY Michael R. Butowsky Mayer, Brown, Rowe & Maw Partner New York, NY Stuart M. Strauss Mayer, Brown, Rowe & Maw Partner New York, NY Anne Whittemore McGuireWoods Partner Richmond, VA Thomas A. Lemmer McKenna Long & Aldridge Partner Denver, CO Steven R. Wall Morgan, Lewis & Bockius Partner Philadelphia, PA W. Stephen Smith Morrison & Foerster Partner Washington, DC William S. Andrews Nixon Peabody Partner Washington, DC C. Robert Beattie, III Oppenheimer Wolff & Donnelly Partner Minneapolis, MN Sam S. Miller Orrick, Herrington & Sutcliffe Partner New York, NY Gregory L. Diskant Patterson, Belknap, Webb & Tyler Chairman New York, NY Michael B. Davis Paxton & Smith Member West Palm Beach, FL Phillip S. Warden Pillsbury Winthrop Partner San Franscisco, CA David E. Nachman Piper Rudnick Partner New York, NY Kevin J. Bruno Robertson, Freilich, Bruno & Cohen Partner Newark, NJ Elliot S. Kaplan Robins, Kaplan, Miller & Ciresi Partner Minneapolis, MN John H. Dannecker Shutts & Bowen Partner Orlando, FL Thomas F. Ryan Sidley Austin Brown & Wood Partner Chicago, IL J. Andrew Schlickman Sidley Austin Brown & Wood Partner Chicago, IL Andrew B. Kaplan Silver & Freedman Partner San Diego, CA Barry Taff Silver, Freedman & Taff Partner Washington, DC Page 4
Peter A. Atkins Skadden, Arps, Slate, Meagher & Flom Partner New York, NY John Wm. Butler, Jr. Skadden, Arps, Slate, Meagher & Flom Partner Chicago, IL Charles W. Mulaney, Jr. Skadden, Arps, Slate, Meagher & Flom Partner Chicago, IL R. Ryan Stoll Skadden, Arps, Slate, Meagher & Flom Partner Chicago, IL Mark L. Dosier Sonnenschein Nath & Rosenthal Partner Chicago, IL Lawrence P. Stadulis Stradley Ronon Stevens & Young Partner Washington, DC H. Rodgin Cohen Sullivan & Cromwell Chairman New York, NY Michael M. Wiseman Sullivan & Cromwell Partner New York, NY Cada T. Kilgore III Sutherland Asbill & Brennan Partner Atlanta, GA Andrew R. Brownstein Wachtell, Lipton, Rosen & Katz Partner New York, NY David A. Katz Wachtell, Lipton, Rosen & Katz Partner New York, NY Cheryl A. Heller Ward Norris Heller & Reidy Partner Rochester, NY Vincent R. Fitzpatrick Jr. White & Case Partner New York, NY Frank P. Manchisi Wilson, Elser, Moskowitz, Edelman & Dicker Partner New York, NY John H. Denne Winston & Strawn Partner New York, NY This excerpt reprinted with permission from The BTI Consulting Group, Inc., Boston, MA 2004. Further duplication without permission is prohibited. All rights reserved. Page 5